--- title: xMatters Reviews meta_title: 'xMatters Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 786 reviews by the users' company size, role or industry to find out how xMatters works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 786 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # xMatters Reviews **Vendor:** Everbridge **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 786 ## About xMatters xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. ## xMatters Pros & Cons **What users like:** - Users appreciate the **reliable and fast incident notifications** of xMatters, streamlining communication during critical moments. (62 reviews) - Users appreciate the **ease of use** of xMatters, benefiting from streamlined communication and task automation in incident management. (54 reviews) - Users appreciate the **consistent communication and robust notifications** of xMatters, enhancing incident response and collaboration. (50 reviews) - Users value the **powerful automation** features of xMatters, simplifying complex tasks and enhancing incident management efficiency. (43 reviews) - Users value the **timely notification alerts** from xMatters, enhancing their responsiveness and operational efficiency. (40 reviews) - Users praise the **seamless integrations** of xMatters, enhancing alert management with flexible, reliable workflows for teams. (38 reviews) - Incident Management (37 reviews) - Customer Support (25 reviews) - Easy Integrations (24 reviews) - Communication (21 reviews) **What users dislike:** - Users find the **learning curve complicated** , making initial setup and configuration time-consuming and challenging. (26 reviews) - Users find the **steep learning curve** of xMatters challenging, especially during initial setup and configuration. (22 reviews) - Users find that **alert issues** with xMatters lead to scheduling complications and frustrating delays in urgent notifications. (17 reviews) - Users face a **complex setup** process with a steep learning curve, making initial configuration challenging. (16 reviews) - Users find the **difficult setup** of notification workflows time-consuming, impacting early adoption and requiring careful attention to details. (16 reviews) - Users face **notification issues** with xMatters, finding it time-consuming and cumbersome to manage alerts effectively. (15 reviews) - Complex Interface (13 reviews) - Users find **difficult learning** curves in xMatters, requiring extensive training and technical knowledge for effective use. (12 reviews) - Users struggle with the **missing features** in xMatters, making setup and reporting a complex process. (10 reviews) - Users struggle with **integration challenges** when attempting to connect xMatters with their existing IT environments. (9 reviews) ## xMatters Reviews ### 1. Reliable Alerts, Complex Setup **Rating:** 3.0/5.0 stars **Reviewed by:** Advik R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about xMatters?** I appreciate xMatters' ability to automatically notify the right personnel at the right time, driving fast and reliable incident response without manual coordination. It's used effectively to automate incident alerting and to notify the right on-call teams to quickly respond and resolve IT issues. It also solves the problem of delayed or missed incident response by ensuring critical alerts reach the right people instantly and trigger automated actions. **What do you dislike about xMatters?** The complex setup and configuration made it harder to onboard and customize workflows quickly. It felt overly complex and time-consuming to set up and manage for quick value. **What problems is xMatters solving and how is that benefiting you?** I use xMatters to automate incident alerting, ensuring critical alerts reach the right people instantly to quickly respond and resolve IT issues. It solves delayed response problems by notifying the right personnel at the right time, driving fast, reliable incident response without manual coordination. ### 2. Solid Paging and UI, But Feels Barebones on Integrations and IaC **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about xMatters?** It works well enough-- it pages the correct people and gets their attention. The workflow UI is also nice, and it's nice to have data that keeps track of MTTR. **What do you dislike about xMatters?** It feels a little barebones. There's a lot that has to be home-brewed. There are some basic integrations with the workflows, but they work with webhooks and don't directly integrate with alerting software. Also, there's very little currently in the Terraform provider, which is rough for a company that claims to be focused on Google-style SRE practices. **What problems is xMatters solving and how is that benefiting you?** xMatters allows us to customize how we respond to incidents at various levels of criticality. We can be notified when something breaks and respond quickly. ### 3. Been using xMatters for a few years now **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about xMatters?** It alerts me when a customer is having issues with any of their systems. **What do you dislike about xMatters?** The biggets downside to using xMatters is the calendar. I am in the DBA group and within our group you can't look at a calendar and tell when you are the primary on-call. (We are always on-call to a point it is just whether or not you are the primary) **What problems is xMatters solving and how is that benefiting you?** It alerts me so I can keep our customers IT sytems running. ### 4. Good for what it is **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2021 **What do you like best about xMatters?** Notifications are quick and efficient. Clean UI for the most part **What do you dislike about xMatters?** Going to your schedule should be a single click. Not very intuitive where to find it for the first time. Also there should be a way to export your schedule to your calander **Recommendations to others considering xMatters:** It does what it needs to. Could be improved by having an export to calendar feature. **What problems is xMatters solving and how is that benefiting you?** Getting paged for monitoring for production incidents **Official Response from Sonu Sekhon:** > Thank you for your feedback! Currently, the Schedule link is in your profile and can be accessed via a single click in the top right menu. As a part of our on-going UI improvements, we're always looking for customer input. You can use this link to give us your feedback on the UI: https://support.xmatters.com/hc/en-us/community/topics/360000688491-Product-Feedback. ### 5. slow android app **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about xMatters?** the ui is simple and user friendly the advanced notification of a new shift is a nice feature to avoid forget that you're on duty. notification can be customized **What do you dislike about xMatters?** the app is slow to aknowledge that you have responded to a call. this can be misleading when multiple call enter at the same time. beside from this small issues the app is fine **What problems is xMatters solving and how is that benefiting you?** XMatters is helping us in our day to day incident management and also achieve our service-level agreement whit ease. the communication between teams is also nice ### 6. Reliability Engineer **Rating:** 2.5/5.0 stars **Reviewed by:** Carolyn G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about xMatters?** How you can customize the alert notifications. **What do you dislike about xMatters?** Navigating to my current schedule isn't that easy. **What problems is xMatters solving and how is that benefiting you?** Quick response to alerts and we don't miss any. ### 7. My experience is good. The calling feature is good. Need time to explore more in the coming usage. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2021 **What do you like best about xMatters?** The calling feature, when an email comes from oncall DL , this app makes a phone call to the configured users cell phone plus it sends an email, number of times to call back and duration between each call can be configured, plus if the primary person does not acknowledge the call, the call will be escalated to next person in the list and so-on. Since we are working in the IT support team, this calling back feature will allow the indivisual who is on support can get the critical alerts in time and won't miss any crtical alerts, and take appropriate actions in a timely manner. Currently we are using the smart phone's feature to set up customized alerts features to trigger critical alerts regarding production issues including gateway server is down, ftp server is down, integration server is down, and any critical failures regarding some major clients's orders or deliveries etc. However, the customization in the cell phone is not working stablely, and more important, the IT management want to have a centralized managed and organized apllication for the IT alerts. In that way, the infrastruture team can create a standard formats for all IT alerts, and give it to different IT teams to use. xMatters has the features that we need. Our infrastructure team is still implementing xMatters and may integrate this application with some other apllicatgions that our IT department is currently using. Hopefully we can utilize the features provided by xmatters along with our IT softwares to improve our support and ticket managements. **What do you dislike about xMatters?** I have not found the least helpful about xMatters and the downsides of using xMatters yet. Currently our infrastructure team is still implementing, confifuring and testing this application, we are still in the testing phase for this application, therefore can not provide detailed information regarding the failures or errors that we may encounter. In the future usage, believe more information can be collected ad sheared as to how to improve this application from an IT support perspective. **Recommendations to others considering xMatters:** If the IT department of a comnay looks for some applications to improve their support experience and ticket management, I may let them to check xMatters out and eveluate the features to see if those will fir their support requirements. I will introduce them the calling feature, when an email comes from oncall DL , this app makes a phone call to the configured users cell phone plus it sends an email, number of times to call back and duration between each call can be configured, plus if the primary person does not acknowledge the call, the call will be escalated to next person in the list and so-on. Currently we are still initializing the usage and eveluating this applications therefore we need time to explore more features and experience of this applications. In order to recommend to others, we need more detailed information, for example like some statistics, special support cases etc and document all these information. **What problems is xMatters solving and how is that benefiting you?** Get alerts in a timely manner, and primary/secondary support personel will not miss any critical alerts. The calling feature, when an email comes from oncall DL , this app makes a phone call to the configured users cell phone plus it sends an email, number of times to call back and duration between each call can be configured, plus if the primary person does not acknowledge the call, the call will be escalated to next person in the list and so-on. Since we are working in the IT support team, this calling back feature will allow the indivisual who is on support can get the critical alerts in time and won't miss any crtical alerts, and take appropriate actions in a timely manner. Currently we are using the smart phone's feature to set up customized alerts features to trigger critical alerts regarding production issues including gateway server is down, ftp server is down, integration server is down, and any critical failures regarding some major clients's orders or deliveries etc. However, the customization in the cell phone is not working stablely, and more important, the IT management want to have a centralized managed and organized apllication for the IT alerts. In that way, the infrastruture team can create a standard formats for all IT alerts, and give it to different IT teams to use. xMatters has the features that we need. **Official Response from Mandeep J:** > Thank you for taking the time to provide a review of xMatters. We're happy to hear you're finding the different type of devices to notify users, including the voice re-try behavior, as key features for your use case. Once you have completed your initial use of xMatters, check out all the applications xMatters can integrate with at www.xmatters.com/integrations. ### 8. Some very useful improvements are needed would like export to gcal **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2021 **What do you like best about xMatters?** I like that the push notifications work well and are consistent. **What do you dislike about xMatters?** It is not easy to find my individual schedule on the mobile app or website. I would like to see only my schedule, not the schedule of everyone on my team. I also wish there was a way to export my schedule to google calendar so I don't have to update my calendar everytime the on call schedule is released. **What problems is xMatters solving and how is that benefiting you?** DevOps, backups to other contacts method help me not miss alerts **Official Response from Manpreet Lagah:** > Thank you for leaving a review. We're glad you're finding the xMatters mobile useful. We have some updates to groups and schedules in the works, if you'd like to provide feedback on the upcoming designs to the Product Management team, please reach out to your dedicated Customer Success Manager and they can coordinate a meeting. ### 9. worked well for on call **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2021 **What do you like best about xMatters?** it did its job and I was able to set an assortment of alarms **What do you dislike about xMatters?** having to need it in the first place I guess. it seemed to work as needed **What problems is xMatters solving and how is that benefiting you?** i am able to get my tickets done and help my users **Official Response from Sonu Sekhon:** > Thank you for your review! We're glad that xMatters is helping you resolve your tickets and assist your users. As a part of our continuous improvement we're enhancing our reporting & analytics features that will help reduce ticket volumes. ### 10. XM **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2021 **What do you like best about xMatters?** I like the UI layout while looking at groups and users and metrics **What do you dislike about xMatters?** Some of the UI elements are not intuitive. The design flows take some getting used to. Wish there was more tailored trainings for an application use so we know we're getting the most out of our licenses. **What problems is xMatters solving and how is that benefiting you?** Reaching fix agents to respond to incidents. **Official Response from Mandeep J:** > Thank you for your review. We do share recorded online workshops where you can get a deeper understand of various topics. Go to https://workshops.xmatters.com/on-demand, for the list of currently available workshops. You may also find the starred resource kits available here: https://support.xmatters.com/hc/en-us/sections/200416845. ### 11. It's okay but not great **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2020 **What do you like best about xMatters?** xmatters is a decent ticketing system but too cumbersome could be a lot simpler **What do you dislike about xMatters?** sometimes we get alerts for tickets that have already been closed. or do not get alerts at all **Recommendations to others considering xMatters:** be aware that mutilple alerts may come even after closing a ticket. x matters is not an efficent ticketing tool in my opinon. **What problems is xMatters solving and how is that benefiting you?** not getting alerts ### 12. DId the job well **Rating:** 2.5/5.0 stars **Reviewed by:** George V. | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2020 **What do you like best about xMatters?** The speed of the alerts was pretty nice. Also the support for multiple devices. **What do you dislike about xMatters?** The interface on some devices could use improvements **Recommendations to others considering xMatters:** Greate for getting alerts on multiple devices to multiple users **What problems is xMatters solving and how is that benefiting you?** Quickly responding to systems that are unavailable for whatever reasons. Allows us to have more up-time ### 13. Needs a little more options **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2020 **What do you like best about xMatters?** you can see tickets from service manager **What do you dislike about xMatters?** reviewing old tickets and or changes from service manager is not very usr friendly. **Recommendations to others considering xMatters:** if you want granular details, go somewhere else. **What problems is xMatters solving and how is that benefiting you?** trouble tickets ### 14. No Complaints **Rating:** 2.5/5.0 stars **Reviewed by:** Clara E. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2020 **What do you like best about xMatters?** Xmatters was easy to set up and it's easy to use. **What do you dislike about xMatters?** I dislike not having more alert tones, I'd love to be able to add my own. **Recommendations to others considering xMatters:** Research the program and make sure it meets the majority of your needs. **What problems is xMatters solving and how is that benefiting you?** I personally am not using xMatters for problem solving. My department uses it to help us techs stay on top of incoming tickets. ### 15. Incident notifications **Rating:** 3.0/5.0 stars **Reviewed by:** Ben G. | Help Desk Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about xMatters?** One place to get notifications out to managment and IT teams **What do you dislike about xMatters?** We need more training and use cases. Feel like we are only using 5% of its capabilities. **What problems is xMatters solving and how is that benefiting you?** Notification tool for major incidents. Something besides email or more useful than email, ### 16. Curious about the new version **Rating:** 2.5/5.0 stars **Reviewed by:** John S. | Sr Application Developer, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2019 **What do you like best about xMatters?** Performs very well but we have an older version that isn’t fully integrated with ServiceNow. **What do you dislike about xMatters?** Very difficult to configure and use for a regular user. **What problems is xMatters solving and how is that benefiting you?** Contacting support personnel during a critical outage. ### 17. xMatters has been a good tool for communication point of view which is extensively now used **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2019 **What do you like best about xMatters?** this is a user friendly tool, UI is interactive and easier to understand **What do you dislike about xMatters?** There are certain reporting and monitoring stuff still missing which can be added to make it more reliable and resilient tool. **What problems is xMatters solving and how is that benefiting you?** We are using xMatters basically for Major Incident communication to avoid the effort of manual monitoring. it has been overall a good experience **Official Response from Mario G.:** > Thank you for your review. We’re glad you’re finding xMatters to be user friendly. A clean UI Is a top priority for us! We are constantly updating xMatters and have new reporting features available in February that you may find useful: https://support.xmatters.com/hc/en-us/articles/360021682191-Defender-Jan-Feb-2019-Release-Overview#R To round out our monitoring capabilities, xMatters integrates with many excellent monitoring tools you may already use: https://www.xmatters.com/integrations/nms/ Thanks again for sharing your thoughts on xMatters. ### 18. Very persistent **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2018 **What do you like best about xMatters?** Can enter several points of contact, easily configurable **What do you dislike about xMatters?** Got woken up at 1 in the morning for minor issues, but this is not the software's fault **What problems is xMatters solving and how is that benefiting you?** More for notifications about production issues with software ### 19. Good product to replace duty phone. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2017 **What do you like best about xMatters?** I liked the logic built into the alerting system based on teams, contact method, etc. **What do you dislike about xMatters?** When we got it, we had the on premise version only. They have since moved to SaaS. Integrates with ServiceNow, etc. We couldn't ever get it to work properly as advertised for the on premise solution. We decided to no longer use it. **Recommendations to others considering xMatters:** Get a full POC and see if it's a good fit. **What problems is xMatters solving and how is that benefiting you?** We were trying to get communication better working for DevOps, and less alerting the noc with a kb to call a number. ## xMatters Discussions - [How to acknowledge multiple incidents in one go instead of one by one](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) - 1 comment, 1 upvote - [shoudl I type more stuff here](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) - 1 comment, 1 upvote - [Why xMatters tool crashes sometimes?](https://www.g2.com/discussions/why-xmatters-tool-crashes-sometimes) - 1 comment, 1 upvote - [Can the option of xmatter be enabled only for few audience](https://www.g2.com/discussions/can-the-option-of-xmatter-be-enabled-only-for-few-audience) - 1 comment, 1 upvote - [Who is xMatters?](https://www.g2.com/discussions/about-xmatters) - 1 comment, 1 upvote - [View xMatters pricing details and edition comparison](https://www.g2.com/products/xmatters/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A54%3A31+-0500&secure%5Bsession_id%5D=aacd62ee-fafa-414f-be0e-f172cef7c0f2&secure%5Btoken%5D=820343d565b8d62c75f9104977b99425e66a324ce99cad4d7c468458d60710fc&format=llm_user) ## xMatters Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Akamai Cloud Block Storage](https://www.g2.com/products/akamai-cloud-block-storage/reviews) - [Alertus Unified Mass Notification System](https://www.g2.com/products/alertus-unified-mass-notification-system/reviews) - [API Fortress](https://www.g2.com/products/api-fortress-api-fortress/reviews) - [App Dynamic](https://www.g2.com/products/app-dynamic/reviews) - [AppNeta](https://www.g2.com/products/appneta/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - 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[StatusHub](https://www.g2.com/products/statushub/reviews) - [Statuspage](https://www.g2.com/products/statuspage/reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - [Sysdig Monitor](https://www.g2.com/products/sysdig-sysdig-monitor/reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) - [vArmour](https://www.g2.com/products/varmour/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zabbix](https://www.g2.com/products/zabbix/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## xMatters Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **ServiceNow Apps** - ServiceNow Integration - Value **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Cross-system Integration **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking ## Top xMatters Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.2/5.0 (54 reviews) - [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) - 4.5/5.0 (52 reviews)