# Moogsoft Reviews **Vendor:** Moogsoft **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 39 ## About Moogsoft The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisfaction, reduce security, legal and reputational risks, and/or drive down costs. But when something goes wrong it still takes too many people too long to discover the cause and resolve it. Without AIOps, IT teams continue to work in silos, miss and misprioritize issues. As companies have digitally transformed and every company has become a tech company, there are simply too many alerts and tickets, cumbersome manual processes, and not enough resources to do the job. Why Moogsoft? Moogsoft creates an automated connective layer that brings IT Operations, Observability, and Incident Management teams onto the same page. This helps lower your mean time to detect (MTTD), investigate and resolve incidents (MTTR), so you can move from being reactive to proactive. ## Moogsoft Pros & Cons **What users like:** - Users appreciate the **effective alert processing** of Moogsoft, benefiting from its impressive dashboard and transport capabilities. (1 reviews) - Users praise Moogsoft for its **effective alert management** , highlighting the seamless processing and impressive dashboard features. (1 reviews) - Users praise the **awesome dashboard usability** of Moogsoft, enhancing their alert processing and overall experience. (1 reviews) - Users find the **effective data visualization** of Moogsoft's dashboard essential for processing and managing alerts effectively. (1 reviews) - Users value the **visibility** provided by Moogsoft, enabling effective alert management and interactive dashboards. (1 reviews) **What users dislike:** - Users frequently face **stability issues** with Moogsoft, especially during high load, leading to system downtime. (1 reviews) - Users report significant **performance issues** with Moogsoft, particularly during high load, leading to frequent downtimes. (1 reviews) - Users experience **slow loading** times with Moogsoft, particularly under heavy load, impacting overall performance. (1 reviews) - Users experience **slow performance** with Moogsoft, especially when system load increases, leading to downtime issues. (1 reviews) ## Moogsoft Reviews ### 1. Moogsoft experience **Rating:** 3.5/5.0 stars **Reviewed by:** karan j. | BMC Control-M Adminstrator, Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2024 **What do you like best about Moogsoft?** Processing for alerts is the best where moogsoft helps us to transport the alets and has awesome dashboard **What do you dislike about Moogsoft?** Stability is major concern in moogsoft. When the load increases. Moogsoft goes down **What problems is Moogsoft solving and how is that benefiting you?** It alerting and incident management ### 2. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Sr Infrastructure Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Moogsoft?** How we can ingest multiple platforms into Moogsoft **What do you dislike about Moogsoft?** I don't have anything off the top of my head. **What problems is Moogsoft solving and how is that benefiting you?** Ingesting alerting and logging from multiple platforms ### 3. Excellent product support **Rating:** 4.5/5.0 stars **Reviewed by:** Neha G. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Moogsoft?** Easy to use , well documented and and excellent Support team to help you throughout your journey . It's amazing to see they are avaialble to help you in all possible ways. **What do you dislike about Moogsoft?** Somewhere it required to have new patches and bug improvements for older versions. Many times a bug has been reported but we has to manage with workaround as patching would have take a much longer than needed **What problems is Moogsoft solving and how is that benefiting you?** Creating Situation and aligning it with relatable incidents , makes life easier . It does co-relation and ticketing customization easy . Also can see the MTTR on dashboard by default to know how good it is performing ### 4. Awesome Tool to track all incidents and situation. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Moogsoft?** Moogsoft is easy to use. All incidents and situations are easy to access and understand the workflows. Their customer support also excellent. Cloud system also very helpful and easy to understand. **What do you dislike about Moogsoft?** Moogsoft is depending on message bus like RabbitMQ. Moogsoft uses Apache Tomcat, NGNIX as open source technology. But if any issue occur then we didnot get any support from moogsoft. **What problems is Moogsoft solving and how is that benefiting you?** Moogsoft provides common platform for all. Duplicate alerts are easy to identify. All the related alerts can be corelates. It is an open source AIOps tool. It solves our problem very easily like, all the alarms are converts into single situation. Most value added features also available like- event management, observability. All you need to understand how to use workflow features. ### 5. Very good tool to manage multiple monitpring tools **Rating:** 4.5/5.0 stars **Reviewed by:** Divya S. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Moogsoft?** It centralize the alert from different monitoring tools and use AI for predecitive monitoring **What do you dislike about Moogsoft?** Improvement required from machine learning point of view **What problems is Moogsoft solving and how is that benefiting you?** Centrally managing the incident creation as per CI metallic classification ### 6. Soundproofing system for noise making environments **Rating:** 5.0/5.0 stars **Reviewed by:** Hanumantha Rao K. | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Moogsoft?** Reliability, scalability, secure, service oriented and customer centric. **What do you dislike about Moogsoft?** Reporting mechanism and Nothing much highlights/important to pin point for now. **What problems is Moogsoft solving and how is that benefiting you?** Collate and cluster alerts in a Multi monitoring tools environment. Reduction of noise. Warn/proactive in reducing the downtimes and improve high availablities. ### 7. The best event correlation tool in the industry!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Rajnish G. | Service Delivery Director, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Moogsoft?** The AI ability of the tool to deduplicate the alerts and correlate the events. Its very effective in reducing the noise. I also like its feature of the probable root cause of the issue which helps us immensely in narrowing down to the root cause in a very short time. **What do you dislike about Moogsoft?** Not many to dislike. However, when I think about one thing, I can say the summary of the situation created based on correlated and consolidated events sometimes does not make all sense. **What problems is Moogsoft solving and how is that benefiting you?** Without Moogsoft my operations team was overwhelmed with the high volume of alerts to work on and resolve. My team had to create tickets manually and many times they ended up missing critical alerts. With Moogsoft coming in, we have seen a significant reduction in alert due to its feature of alert deduplication and event correlation and automated ticket creation. All these by themselves have improved our productivity a lot. That is not it, My operations team used to spend a significant amount of time troubleshooting and resolving the incidents and it used to take a long to determine the root cause. Moogsoft helps in trending the incidents very well by providing all similar incidents that occurred in the recent past with details of actions taken to resolve the incident and also helps determine the probable root cause. ### 8. Most matured IT Event Manager among other products out there with AIops capability **Rating:** 5.0/5.0 stars **Reviewed by:** SujithKumar C. | IT Enterprise Monitoring Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Moogsoft?** 1. Ease of consuming data 2. Flexibility to perform real-time updates to incoming events 3. Tons of supported integrations for many products with the option of creating custom integration based on API's 4. Excellent support 5. Constant product improvements 6. Takes customer feedback into account to design/mature the product 7. Robust environment with the capability to ingest large amounts of data 8. Correlation works out of the box with the ability to improve it 9. Included metric integration is nice 10. Intuitive UI **What do you dislike about Moogsoft?** 1. Ability to ingest/consume topology data from configuration management tools but this is handled in a way through enrichment today 2. Non-availability of dashboards and ability to create one 3. Supported integrations need little polishing **What problems is Moogsoft solving and how is that benefiting you?** 1. Noise suppression 2. Event clustering & aggregation 3. Integration to ITSM tools 4. Accountability 5.Transparency of event/monitoring info for IT 6. Simplification and presentation of events data ### 9. Nice software to place multiple similar alerts in a single situation. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2022 **What do you like best about Moogsoft?** It creates a single situation when multiple alerts for similar device come up or if multiple alerts for similar issue and similar device arise rather than creating many number of tickets. **What do you dislike about Moogsoft?** There is no option of rerunning any action which will recheck if th alert is still active. We have to wait for the alert to be cleared automatically and sometimes it takes really long and even never clear the alert. hence we have to clear the alert manually in this case. **What problems is Moogsoft solving and how is that benefiting you?** Solving multiple tickets which were raised for an account with multiple devices. Solving multiple similar alerts for a single device for which the cause was same and hence all the alerts for different times are solved also helping in an RCA> ### 10. One of the best AIO Tool in the market for Managed IT Infra ops **Rating:** 5.0/5.0 stars **Reviewed by:** Yadav L. | Infrastructure Monitoring Techno Lead, Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2022 **What do you like best about Moogsoft?** Currently its one of the best and most outstanding tools for intelligent monitoring solutions. we use Service Now. But its ver much compactable with all tools. **What do you dislike about Moogsoft?** Currently, Moogsoft is supporting as per the requirement. We should support this giving them exposure for a scope of improvement, infact currently they are leading the market with addressing the challenges in no time.. Thanks for them. **Recommendations to others considering Moogsoft:** Moog soft is the best in market. **What problems is Moogsoft solving and how is that benefiting you?** IT infrastructure monitoring Alerts correlating helped us a lot in incident reduction around 99% and its very feasible to integrate with the ITSM tools in the market. ### 11. Market leading missile in Event Management and AIOps **Rating:** 5.0/5.0 stars **Reviewed by:** Hanumantha Rao K. | Moogsoft SME, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Moogsoft?** The best in market for handling loads of events for mini to Huge organizations. Tremendous noise reduction, Neural Feedback, Machine Learning and best customizable Algorithmic Intelligence along with AIOps. Great in teams collaboration in single console. **What do you dislike about Moogsoft?** With older versions of Moogsoft we faced some challenges but with their continued improvisations product is getting much better and in current Enterprise versions Almost everything will be handled at UI level. **What problems is Moogsoft solving and how is that benefiting you?** The big challenges in every organization is tickets flow with events 1:1. With Moogsoft it's been simplified just like that using deduplication(Events to Alerts) mechanism. Along with that we have a great feature named Clustering which will filter more similar deduped alerts into Situaions. These mechanisms are helping the customers in targeting minimum of 95+% of noise reduction in many cases. What not, many more similar to such features with Moogsoft Enterprise. ### 12. Moogsoft need to have an option to retest/rerun the alert manually too to re-check the alert. **Rating:** 4.5/5.0 stars **Reviewed by:** Vinay S. | Windows Support engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Moogsoft?** It combined all the related and deice alerts without creating multiple entires. **What do you dislike about Moogsoft?** Moogsoft need to have an option to retest/rerun the alert manually too to re-check the alert. **What problems is Moogsoft solving and how is that benefiting you?** Few tickets gets the alert cleared but the moogsoft alert is still active. I like the benefit that it avoids creation of similar alerts generated multiple times and also gives a nice broader view of the alert. ### 13. Moogsoft | Good Event Management Tool | A core MOM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Moogsoft?** 1. Event management Capability 2. Ease of Usage 3. Customization capability 4. Capability to ingest large amount of information 5. Supervised and Un-Supervised ML Capability **What do you dislike about Moogsoft?** 1. Doesn’t take any feedback from customer for improvement 2. Lot of delay for patches 3. Data enrichment can be improved 4. Integrations are complex 5. Dependency on other tools for automation **What problems is Moogsoft solving and how is that benefiting you?** Moogsoft AIOPS is being used as a Manager Of Manager Tools in our organization. we have integrated with ServiceNow for enrichment and ticketing. Prodcutivity have improved but also data has increased buy a lot now , whcih is casuing lot of performance issues ### 14. Moogsoft has been a significant partner of ours in the ability to deliver network alarms **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Moogsoft?** The Moogsoft platform has helped us to create an environment in which we can eliminate unnecessary alarm noise to focus on what needs to be addressed. **What do you dislike about Moogsoft?** Although we have had significant success with using Moogsoft's platform, close to 100% uptime is needed when managing networks so that needs to be the priority. **What problems is Moogsoft solving and how is that benefiting you?** Correlating individual network alarms has been very successful with the Moogsoft platform and it allows us to focus on the most critical ones, saving us resources. ### 15. Moogsoft Product Review **Rating:** 5.0/5.0 stars **Reviewed by:** Charl v. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Moogsoft?** Event Correlation across Monitoring Systems **What do you dislike about Moogsoft?** Dashboard, not all functionality available **Recommendations to others considering Moogsoft:** Very good tools to be used for advanced event correlation across various IT monitoring systems **What problems is Moogsoft solving and how is that benefiting you?** Systems Event Noise Reduction ### 16. Not Ready for Primetime **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Moogsoft?** Nothing at this time - it does not meet our business needs. **What do you dislike about Moogsoft?** Does not allow proper connection to our ticketing system Does not properly correlate events Does not remove alerts already worked Does not allow comments **Recommendations to others considering Moogsoft:** Wait until it is fully developed **What problems is Moogsoft solving and how is that benefiting you?** None at this time ### 17. Good platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2022 **What do you like best about Moogsoft?** Ease of finding information and extent of integration with other platforms **What do you dislike about Moogsoft?** The difficulty of defining my own views and data extraction is complicated **What problems is Moogsoft solving and how is that benefiting you?** Monitoring aggregation platform for over 20 monitoring services and generation of incidents from alerts based on alert severity ### 18. Moogsoft tool review **Rating:** 5.0/5.0 stars **Reviewed by:** Joel P. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2021 **What do you like best about Moogsoft?** The best of moogsoft is its integration with all other managers which deliver the alerts generated to it. The moogsoft manager consists of several managers which monitor servers and fetch the alerts from them and deliver it to moogsoft. **What do you dislike about Moogsoft?** Automation process has a very big drawback in the moogsoft tool. We get as many tickets for a single issue and it causes a big inconvinience for the users who are about to work on it. **Recommendations to others considering Moogsoft:** I strongly recommend users to use moogsoft for alert monitoring as it has so many benefits compared to other monitoring tools. The speacial of moogsoft is the integration with other managers. **What problems is Moogsoft solving and how is that benefiting you?** The problems that are being solved in moogsoft are alert monitoring at its best we get alerts from different managers in a single console which helps the users to handle very effeciently. the benefits to be told is the maintenance window in which we can suppress alerts which are unwanted that is generated during the time of activity in servers . Overall moogsoft is a good one for those who prefer smartwork. ### 19. Moogsoft **Rating:** 5.0/5.0 stars **Reviewed by:** Sandhya V. | analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2021 **What do you like best about Moogsoft?** Moogsoft is one the best tools ever used for monitoring tools. It is also called as MOM meaning manager of managers. It is used to get alerts from several managers and integrate them in a single tool. It really helps in multitasking **What do you dislike about Moogsoft?** The one main thing to dislike is we ave a problem in automation. While automating tickets there is an issue in back end and it has not been rectified bby team . The semi automation and automation becomes an issue while we receive repeated tickets for the same issue and hence it makes working difficullt on multi incidents for a same issue. **Recommendations to others considering Moogsoft:** I strongly recommend users to use moogsoft as you can avoid using multiple managers for monitoring by integrating them into a single manager tool for alerts. The moogsoft monitoring tool has several managers integrated into a single monitoring tool and therefore it makes work a lot more easier and the user is able to do multitasking instead of sitting with a single work of alert monitoring. There are so many advantages and hence i recommend it strongly **What problems is Moogsoft solving and how is that benefiting you?** We do work on multiple things such as creating tickets and using maintenance tool for suppressing alerts during activity and keeping notes for incidents if no action is taken. the main advantage we could say is we are able to integrate it with incident management tool and ease of work by managing incidents throgh them. ### 20. Good MoM tool with AI capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Sachin B. | Lead Engineer-RPA, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2021 **What do you like best about Moogsoft?** It has AIOps capabilities which leads alerts correlation across elementary event data, hence resulting in incident reduction. Its also one of the best comparing with other competitors in the market because of its features, techniques and their technical support. It has its own scripting mechanism to design your own feature but in that case you have to take the help of tool team then the final result will be awesome **What do you dislike about Moogsoft?** The maintenance window approach does not include the end date,it should be modified. End-user should be aware of the time window. Documentation should be improved for advanced features because for those we have to open ticket with the tool team to understand. **Recommendations to others considering Moogsoft:** A good AIOps tool available in the market will result in incident reduction and drastically reduce alert noise. Also, it's very agile, which allows us to collaborate across teams. if you are lookinf for these things then i think you should go for it as this tool is also make themselves better with Ai capabilities whch can predict certain things which ultimately helps us to undertsand and reduce damages. **What problems is Moogsoft solving and how is that benefiting you?** In our organization, moogsoft is used as a management layer tool for all elementary layer tools. It solves the problem of alert correlation and allows one to see everything in one view. It increases agility and faster resolution time. ### 21. Moog reveiw **Rating:** 5.0/5.0 stars **Reviewed by:** IGNESH P. | ANALYST, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **What do you like best about Moogsoft?** Its good and what i like the most is easy incident creation. we can easily create incident and the main thing i like in moogsoft is the integration with other managers . It can be linked with several managers for easy monitoring hence allows the users to work in an easy environment. Moogsoft is also called as the manager of managers since a single tool can be used to monitor most of the managers so it reduces work complication. Hence the users come into a very user free environment. **What do you dislike about Moogsoft?** what i dislike is automation is still a goal to achieve. Automation sometimes creates very complicated issues which leads to the crash of the tool. Until now we are able to get a clarity in semi automation but while it comes to full automation it leads to various issues and henceforth that is the only thing to be disliked in moogsoft. **Recommendations to others considering Moogsoft:** I strongly recommend using moogsoft it has so many advantages .You can integrate several managers in this tool. And it really meets its requirements. **What problems is Moogsoft solving and how is that benefiting you?** Incident creation and monitoring of alerts from servers. moogsoft tool is integrated with service now tool so that we can create tickets from the moog itself and integration of several alert managers with the tool helps us in receiving alerts from various servers and creates an easy environment for users. Moogsoft is one of the best tools i have used. ### 22. Moogsoft Monitioring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sravya y. | Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2021 **What do you like best about Moogsoft?** Moogsoft makes the monitoring easy to watch the server's health in one place. We have 2000 servers in our project. Moogsoft made our work easy. **What do you dislike about Moogsoft?** Sometimes we see errors in this application. like unable to create tickets **What problems is Moogsoft solving and how is that benefiting you?** Monitoring of server health. ### 23. Best AIOPS solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2020 **What do you like best about Moogsoft?** • With our legacy tools we were looking at 7k+ alerts a day. With MoogSoft Situation concept of clustering alerts based on different alert attributes via recipes we are now looking at 1500+ Situations which is a drastic reduction. • "Next steps" section in the Situation room lists similar situations which helps us identify the action taken on previous ones and fix the issue quickly. • PRC (probable root cause) helps us in identifying the cause of issue early and fix it. • Addition integrations to VMWare VROPS, AWS SNS, AWS CloudWatch, Network/Storage devices via SNMP traps etc. help us a great deal in limiting the set of monitoring tools in the environment and hence less administrative overhead. • Appreciate the amount of flexibility they have provided in designing a LAM (module to ingest alerts from various data sources). We can literally do anything and present alert into AIOPS as we want. • UI is easy to Navigate. • Tight integration to ticketing system like ServiceNow. Integration syncs Worknotes and status between Situations and incidents in real time. • WorkFlow Engine in 7.3 is a great functionality and has some good functions to process/enrich/drop alerts and Situations as per our requirement. • MoogSoft support is commendable. They help us in a timely manner with all our issues and upgrade/patches. **What do you dislike about Moogsoft?** NO dislikes, but below 2 functionalities need some maturity. • Clustering of alerts based on topology. • Situation / Alert reporting via Grafana. **What problems is Moogsoft solving and how is that benefiting you?** Noise reduction. Issue identification. ### 24. Excellent AIOPS Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Arun K. | Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2020 **What do you like best about Moogsoft?** Event Correlation engine which helps in identifying the right alarm [parent event] where the issue occurs is really awesome. **What do you dislike about Moogsoft?** Domain Depthness. For example: Alert from the network is the root cause of the incident. But AIOPS platform doesn;t helps in narrowing down what is responsible for the alert is a major drawback. **Recommendations to others considering Moogsoft:** Give you a single pane of visiblity for the incident management. **What problems is Moogsoft solving and how is that benefiting you?** Identifying right ticket and which domain responsible for the incident and timely update to the stakeholders using Moogsoft. ### 25. Just make easy monitoring. **Rating:** 5.0/5.0 stars **Reviewed by:** Sridhar v. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Moogsoft?** --> User friendly tool. -->Best way to reduce alerts burden by clubbing multiple alerts into single situation. -->Creating a incident which we integrated with SNOW. -->We can search required fields and creating a incident for a situations. We use this as primary tool for creating incident for the servers under our support. **What do you dislike about Moogsoft?** No major dislikes. one of small issue is alert gets auto cleared sometimes. **Recommendations to others considering Moogsoft:** Finally it is a meal with full of varieties with the following features. Basically I like the console view with colors.And situations generated by different tools which throws with Severity. And we can segregate the alerts by filters.Creating a incident which integrated with SNOW. Placing the CI's list in MM. **What problems is Moogsoft solving and how is that benefiting you?** When I click create an incident for a situation, Sometimes I face issues of getting multiple tickets(say 2) for the single situation. which will give more work for me to cancel the 2nd ticket as a duplicate. ### 26. MOOGSOFT - MOM tool, name itself tells it's Manager of Managers. **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen K. | SPECIALIST, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Moogsoft?** MOOGSOFT is a MOM monitoring tool which can be integrated with all other tools and we can monitor the alerts and situations in a single dashboard. We can categorize the severity of alerts and situations easily by the color variations. Red color indicates Critical severity Orange color indicates Major severity Yellow color indicates minor severity Blue color indicates warning severity like these we can easily Analyze the severity. MOOGSOFT having one of the best AI based alert integrations into situations. **What do you dislike about Moogsoft?** Black out portal not able to place more servers (more than 25+) in maintenance at the same time. **Recommendations to others considering Moogsoft:** it is a very good monitoring tool. simple to use. i recommend to use this tool. you can integrate other tools like SCOM, nimsoft, bppm, solarwinds, nagios **What problems is Moogsoft solving and how is that benefiting you?** Instead of monitoring alerts in many tools. MOOGSOFT makes monitoring simple and ease in a single dashboard. ### 27. Monitoring Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Venkata K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2020 **What do you like best about Moogsoft?** User interface is good. Easy to understand all the options in the tool. Gives best support in finding root cause analysis for alerts. Managers of manager as this supports to monitor all tools alerts at one location. **What do you dislike about Moogsoft?** Now a days i could see alert dumps are not maintained in the console for long. Need to be efficient to provide at least one months alerts in the console. **Recommendations to others considering Moogsoft:** Good tool **What problems is Moogsoft solving and how is that benefiting you?** Infra support to MNC. MOogsoft helps us to monitor and maintain healthy servers. ### 28. It is very much convenient and user friendly console **Rating:** 3.0/5.0 stars **Reviewed by:** Kantamsetti A. | Analyst trainee, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about Moogsoft?** All alerts come on common console. As the color distinguishes the priority of the alert we receive. **What do you dislike about Moogsoft?** Sometimes it indicates wrong incident number to the situation ID. Placing bulk number of servers in MM is quite difficult. Though we place server in MM , it will throw alert. Though the issue is not resolved the alert shows to be cleared after a specific period of time. **Recommendations to others considering Moogsoft:** Ease to use and very much flexible **What problems is Moogsoft solving and how is that benefiting you?** Easily know the criticality of the alert. easy to search the required fields. ### 29. Best Moogsoft Experience **Rating:** 4.0/5.0 stars **Reviewed by:** sridhar V. | ANALYST, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2020 **What do you like best about Moogsoft?** Well organized good looking monitoring console. one stop solution for all manager(cdm,scom,snmp_trap,vmware...etc) alerts. **What do you dislike about Moogsoft?** No dislikes from me for this useful monitoring guide. **Recommendations to others considering Moogsoft:** Recommended **What problems is Moogsoft solving and how is that benefiting you?** we use to get status of alerts for monitoring. reports of the alerts dumps for analyzing the server issues. ### 30. Awesome Moogsoft **Rating:** 5.0/5.0 stars **Reviewed by:** Vikram D. | Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2019 **What do you like best about Moogsoft?** 1.Good monitoring techie. 2.Creating a incident which integrated with SNOW 3. Placing the CI's list in MM. **What do you dislike about Moogsoft?** sometimes Shows a wrong incident number in the console. **Recommendations to others considering Moogsoft:** one of the best monitorning tools. I recommend Moogsoft as the best to use. **What problems is Moogsoft solving and how is that benefiting you?** We use this as primary tool for creating incident for the servers under our support. Used to club multiple alerts into a single situation. ### 31. Moogsoft is great management of management later tool **Rating:** 4.5/5.0 stars **Reviewed by:** Konika G. | Technical System Analyst-JBoss/Tomcat/Weblogic, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2020 **What do you like best about Moogsoft?** We used moogsoft for aler segregation which helps us not to get same alert multiple times from different tools. **What do you dislike about Moogsoft?** I think one thing I don’t really like about moogsoft is that the filter option that they have .I can be improved **What problems is Moogsoft solving and how is that benefiting you?** Not to get repetitive alert from other tools ### 32. Best AIOPS Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about Moogsoft?** The ability to have a single pain of glass and easily ingest data from many sources. **What do you dislike about Moogsoft?** Nothing to dislike about this product. Thank you **Recommendations to others considering Moogsoft:** Choose Moogsoft. **What problems is Moogsoft solving and how is that benefiting you?** Replacing legacy management solution and creating a more proactive SOC/NOC environment. ### 33. so far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Nijas B. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Moogsoft?** The way the alerts and situations populated is easy to play around. **What do you dislike about Moogsoft?** the duplication of situation is terrible. similar alerts should be appended irrespective of CI **Recommendations to others considering Moogsoft:** Go for it **What problems is Moogsoft solving and how is that benefiting you?** The suppression of alerts and the automation of the incidents are the benefits in my opinion. ### 34. Moog **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Moogsoft?** Event correlation - they way we can correlate **What do you dislike about Moogsoft?** Nothing specific - can include more visualization **What problems is Moogsoft solving and how is that benefiting you?** Application problems - reduction in MTTR ### 35. Best MOM tool used **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2019 **What do you like best about Moogsoft?** Colorful environment to describe the criticality of alerts Each situation has its own story that describes time when alert pops in to the time it gets cleared **What do you dislike about Moogsoft?** It doesn't auto refresh sometimes and there were times wherein the related alert doesn't fall into a situation **Recommendations to others considering Moogsoft:** Go for it **What problems is Moogsoft solving and how is that benefiting you?** Being a MOM tool reduces my stress in monitoring individual alert managers ### 36. Moogsoft Monitoring tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2019 **What do you like best about Moogsoft?** 1.We have option to segregate the alerts according to importance. 2.It merges alerts based on best AI. 3.We can integrate it with SNOW. 4. It is good MOM. 5.We can customize the View. 6.We have option for archive the alerts. **What do you dislike about Moogsoft?** 1.We can not place many CIs in MM at a time. **Recommendations to others considering Moogsoft:** Users can select Moogsoft for there AIops. **What problems is Moogsoft solving and how is that benefiting you?** It makes my work much easer. ### 37. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Ignesh P. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Moogsoft?** Most likely everything.all is good and perfectly working **What do you dislike about Moogsoft?** Automation is not much successfull.need to improve a little **What problems is Moogsoft solving and how is that benefiting you?** Incident creation & alert monitoring ### 38. Best Event Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Moogsoft?** Situation room is the unique feature which no other event management tool gives. It's an AI based tool where we write MLs. Complex recipes are available which helps in event correlation. **What do you dislike about Moogsoft?** Cost model is complex, situation dumps are not getting exported easily **Recommendations to others considering Moogsoft:** If you have alert flood in your environment use Moogsoft. **What problems is Moogsoft solving and how is that benefiting you?** Evenf correlation and verg light weight tool which loads very quickly. ### 39. It could be great, but has fallen greatly short. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2018 **What do you like best about Moogsoft?** I like the concept of finding correlation to issues going on, and working with other platforms for documenting issues through to Problem records and Change Requests. **What do you dislike about Moogsoft?** Unfortunately for the use I've witnessed it feels to fall short on delivering on its promises. This was sold to us as a one-stop solution, but it's integration has never been delivered. **Recommendations to others considering Moogsoft:** Make sure the integration they promise to you can be substantiated. **What problems is Moogsoft solving and how is that benefiting you?** We are finding issues that arise between applications that could be related to Software, Hardware, or Network, and Moogsoft helps to find the root problems. Moogsoft brings alerts from the different monitoring environments together within one system. ## Moogsoft Discussions - [how can we place bulk servers in MOOGSOFT black out portal?](https://www.g2.com/discussions/how-can-we-place-bulk-servers-in-moogsoft-black-out-portal) - 1 comment, 1 upvote - [What are the benefits of AIOps?](https://www.g2.com/discussions/what-are-the-benefits-of-aiops) - 1 comment - [What's the possibility bringing in domain expertise in this platform?](https://www.g2.com/discussions/28850-what-s-the-possibility-bringing-in-domain-expertise-in-this-platform) - 1 comment - [View Moogsoft pricing details and edition comparison](https://www.g2.com/products/moogsoft/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A21%3A54+-0500&secure%5Bsession_id%5D=aea15d6e-de22-43f1-92a4-1014991d4ed0&secure%5Btoken%5D=5571aafb7a51c3b4cdb13f77f04f45fdca8787d40f107dee60cbc1b474c672b3&format=llm_user) ## Moogsoft Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Generative AI** - AI Text Generation **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - System Integration - Alerting - Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Moogsoft Alternatives - [BigPanda](https://www.g2.com/products/bigpanda/reviews) - 4.5/5.0 (111 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,231 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (903 reviews)