# PagerDuty vs xMatters Comparison
---
## AI Generated Summary
- **G2 reviewers report** that both PagerDuty and xMatters excel in providing timely alerts, with users appreciating how both platforms ensure critical notifications reach the right people quickly. However, users of PagerDuty highlight its ability to centralize alerts and incident responses, making it easier for teams to stay coordinated during high-pressure situations.
- **According to verified reviews** , xMatters stands out for its low-code flow designer, which allows users to create complex workflows without needing extensive technical knowledge. This feature is particularly praised for its accessibility, enabling non-technical teams to develop intricate processes efficiently.
- **Users say** that PagerDuty's integration capabilities are seamless, particularly with its API, which enhances the overall user experience. Reviewers appreciate the intuitive mobile app and user interface, which contribute to a streamlined incident management process.
- **Reviewers mention** that while both platforms offer strong support, xMatters receives slightly higher marks for its quality of support. Users have noted that the two-way notifications feature in xMatters adds significant value during live incidents, ensuring that alerts are not just sent but also acknowledged.
- **G2 reviewers highlight** that PagerDuty is particularly effective in reducing downtime for applications, thanks to its organized incident response features. Users have expressed satisfaction with how the platform filters alerts through multiple channels, such as phone calls and SMS, which helps manage noise during critical events.
- **According to recent user feedback** , xMatters is favored by enterprise users, with a significant portion of its reviews coming from this segment. This suggests that xMatters may be better suited for larger organizations looking for robust, scalable solutions, while PagerDuty is more popular among mid-market users.



| | PagerDuty | xMatters | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 954 | 778 | 
| **Largest Market Segment** | Mid-Market (43.4% of reviews) | Enterprise (58.7% of reviews) | 
| **Entry Level Price** | Free Trial 5 Users Per Month | Free 10 Users Per Month | 

---
## Top Pros & Cons

### PagerDuty

Pros:
- Alert Notifications (21 reviews)
- Alerting System (19 reviews)

Cons:
- Alert Issues (12 reviews)
- Expensive (8 reviews)

### xMatters

Pros:
- Alerting System (62 reviews)
- Ease of Use (54 reviews)

Cons:
- Complexity (26 reviews)
- Learning Curve (22 reviews)

---
## Ratings Comparison
| Rating | PagerDuty | xMatters | 
|---|---|---|
  | **Meets Requirements** | 9.1 (813 reviews) | 9.1 (535 reviews) | 
  | **Ease of Use** | 8.6 (821 reviews) | 8.9 (558 reviews) | 
  | **Ease of Setup** | 8.2 (447 reviews) | 8.8 (337 reviews) | 
  | **Ease of Admin** | 8.5 (413 reviews) | 8.9 (187 reviews) | 
  | **Quality of Support** | 8.9 (621 reviews) | 9.1 (454 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (350 reviews) | 9.3 (179 reviews) | 
  | **Product Direction (% positive)** | 8.4 (806 reviews) | 9.2 (526 reviews) | 

---
## Pricing

### PagerDuty

#### Entry-Level Pricing

Plan: Free

Price: Free Trial 5 Users Per Month

Description: Start with on-call and incident response for small teams.

Key Features:
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy

[Browse all 4 editions](https://www.g2.com/products/pagerduty/pricing)

#### Free Trial

Yes

### xMatters

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Helps small teams automate away issues - for free

Key Features:
- Global on-call scheduling
- Manage shifts
- On-Call Reminders

[Learn more about xMatters](https://www.g2.com/products/xmatters/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Workload Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.2/10 | 55 |
| **xMatters** | N/A | N/A |

#### Automation

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Workload Processing** | Feature Not Available | Not enough data | 
| **Scalability** | 9.5 (50 reviews) | Not enough data | 
| **Intelligent Automation** | 9.5 (49 reviews) | Not enough data | 

#### Administration

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Administration Console** | 9.7 (50 reviews) | Not enough data | 
| **Workflow Management** | 9.6 (50 reviews) | Not enough data | 
| **IT Issue Identification** | 9.7 (50 reviews) | Not enough data | 
| **Proactive Workflow** | 9.6 (49 reviews) | Not enough data | 
| **Error Alerts** | 9.5 (48 reviews) | Not enough data | 
| **Service Management** | 9.8 (48 reviews) | Not enough data | 

#### Functionality

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Job Scheduling** | 9.6 (49 reviews) | Not enough data | 
| **API / Integrations** | 9.6 (49 reviews) | Not enough data | 
| **Integrations** | 9.6 (49 reviews) | Not enough data | 

#### Agentic AI - Workload Automation

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 8.7 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (5 reviews) | Not enough data | 
| **Decision Making** | 9.0 (5 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.6/10 | 238 |
| **xMatters** | 8.6/10 | 389 |

#### Monitoring

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Constant Monitoring** | 9.2 (152 reviews) | 9.3 (321 reviews) | 
| **Timely Alerts** | 9.5 (181 reviews) ✓ Verified | 9.5 (362 reviews) ✓ Verified | 
| **TIcket Accuracy** | 9.2 (162 reviews) ✓ Verified | 9.1 (320 reviews) ✓ Verified | 
| **AI Monitoring** | 8.1 (18 reviews) | 7.8 (34 reviews) | 

#### Management Tools

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Ticket Assignment** | 9.2 (164 reviews) ✓ Verified | 9.2 (324 reviews) | 
| **Standardization** | 9.1 (188 reviews) | 9.2 (325 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 9.0 (177 reviews) ✓ Verified | 9.0 (298 reviews) ✓ Verified | 

#### Generative AI

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **AI Text Generation** | 8.1 (43 reviews) | 8.3 (78 reviews) | 
| **AI Text Summarization** | 8.2 (44 reviews) | 8.5 (83 reviews) | 

#### Agentic AI - Incident Management

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (11 reviews) | 7.8 (35 reviews) | 
| **Multi-step Planning** | 7.8 (10 reviews) | 8.2 (31 reviews) | 
| **Cross-system Integration** | 8.7 (14 reviews) | 8.7 (52 reviews) | 
| **Adaptive Learning** | 8.5 (10 reviews) | 8.4 (26 reviews) | 
| **Natural Language Interaction** | 8.7 (10 reviews) | 8.3 (26 reviews) | 
| **Proactive Assistance** | 8.8 (10 reviews) | 8.4 (29 reviews) | 
| **Decision Making** | 8.5 (10 reviews) | 8.3 (32 reviews) | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.5/10 | 51 |
| **xMatters** | N/A | N/A |

#### Functionality

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Artificial Intelligence** | 9.6 (37 reviews) | Not enough data | 
| **Machine Learning** | 9.5 (35 reviews) | Not enough data | 
| **Systems Monitoring** | 9.7 (37 reviews) | Not enough data | 

#### Issue Resolution

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Root Cause Identification** | 9.6 (37 reviews) | Not enough data | 
| **Proactive Identification** | 9.6 (36 reviews) | Not enough data | 
| **Resolution Guidance** | 9.8 (39 reviews) | Not enough data | 

#### Management

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **System Integration** | 9.4 (44 reviews) | Not enough data | 
| **Alerting** | 9.7 (44 reviews) | Not enough data | 
| **Reporting** | 9.6 (38 reviews) | Not enough data | 

#### Generative AI

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **AI Text Generation** | 9.2 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (6 reviews) | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.6/10 | 48 |
| **xMatters** | 8.8/10 | 88 |

#### ServiceNow Apps

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **ServiceNow Integration** | 9.6 (42 reviews) | 9.4 (73 reviews) | 
| **Value** | 9.6 (41 reviews) | 9.3 (74 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.1 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (6 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.3/10 | 33 |
| **xMatters** | 8.3/10 | 17 |

#### Generative AI

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **AI Text Generation** | 8.4 (30 reviews) | Feature Not Available | 

#### Agentic AI - IT Alerting

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Feature Not Available | 
| **Multi-step Planning** | 8.0 (9 reviews) | Feature Not Available | 
| **Cross-system Integration** | 9.0 (10 reviews) | 8.3 (16 reviews) | 
| **Adaptive Learning** | 8.0 (9 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.8 (9 reviews) | Feature Not Available | 
| **Proactive Assistance** | 8.5 (9 reviews) | Feature Not Available | 
| **Decision Making** | 8.3 (9 reviews) | Feature Not Available | 

### Runbook Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.4/10 | 10 |
| **xMatters** | N/A | N/A |

#### Automation Support - Runbook Automation

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Common Tool Integration** | 9.0 (10 reviews) | Not enough data | 
| **Scripting Language Support** | 8.1 (8 reviews) | Not enough data | 
| **Routine Task Automation** | 7.4 (9 reviews) | Not enough data | 
| **Automated Task Notifications** | 8.8 (8 reviews) | Not enough data | 

#### Error Management - Runbook Automation

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Runbook Procedure Updates** | 8.8 (7 reviews) | Not enough data | 
| **Recovery Options** | 7.9 (8 reviews) | Not enough data | 
| **Error Management in Automation** | 7.9 (8 reviews) | Not enough data | 

#### Customization - Runbook Automation

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Runbook Customization** | 7.6 (7 reviews) | Not enough data | 
| **Workflow Customization** | 8.3 (8 reviews) | Not enough data | 
| **Incident Response Customization** | 9.0 (7 reviews) | Not enough data | 

#### Compliance and Reporting - Runbook Automation

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Security Management** | 8.8 (7 reviews) | Not enough data | 
| **Compliance Standards Adherence** | 8.1 (8 reviews) | Not enough data | 
| **Reporting and Auditing** | 8.3 (8 reviews) | Not enough data | 

#### Performance - Runbook Automation

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Self-Service for Non-IT Staff** | 8.5 (8 reviews) | Not enough data | 
| **Team Collaboration Enhancement** | 8.5 (8 reviews) | Not enough data | 
| **Load Handling Performance** | 8.6 (7 reviews) | Not enough data | 

#### Agentic AI - Runbook Automation

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **xMatters** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting)

**Unique to PagerDuty (4):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Workload Automation Software](https://www.g2.com/categories/workload-automation), [Runbook Automation Software](https://www.g2.com/categories/runbook-automation), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)



---
## Reviewer Demographics

### By Company Size

| Segment | PagerDuty | xMatters | 
|---|---|---|
| **Small-Business** | 18.8% | 14.6% | 
| **Mid-Market** | 43.4% | 26.7% | 
| **Enterprise** | 37.9% | 58.7% | 

### By Industry

#### PagerDuty

- **Information Technology and Services:** 23.0%
- **Computer Software:** 21.0%
- **Financial Services:** 5.8%
- **Internet:** 5.2%
- **Retail:** 3.6%
- **Marketing and Advertising:** 3.3%
- **Telecommunications:** 2.9%
- **Computer & Network Security:** 2.5%
- **Hospital & Health Care:** 2.2%
- **Education Management:** 1.6%
- **Other:** 28.9%

#### xMatters

- **Information Technology and Services:** 20.7%
- **Financial Services:** 8.8%
- **Computer Software:** 7.4%
- **Hospital & Health Care:** 6.6%
- **Banking:** 4.7%
- **Telecommunications:** 4.1%
- **Retail:** 3.9%
- **Computer & Network Security:** 3.2%
- **Other:** 1.8%
- **Insurance:** 1.7%
- **Other:** 37.2%

---
## Alternatives

### Alternatives to PagerDuty

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (321 reviews)
- [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (181 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (119 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (722 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1868 reviews)
- [OnPage](https://www.g2.com/products/onpage/reviews) — 4.3/5 stars (313 reviews)

### Alternatives to xMatters

- [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.2/5 stars (53 reviews)
- [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) — 4.5/5 stars (52 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [AlertOps](https://www.g2.com/products/alertops/reviews) — 4.7/5 stars (153 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1868 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (722 reviews)

---
## Top Discussions

### PagerDuty

- Title: [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) — 2 comments
  > **Top comment:** "As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT..."
- Title: [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) — 1 comment
  > **Top comment:** "This really depends on what you need from Pagerduty and how many users need those features."
- Title: [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) — 1 comment, 1 upvote
  > **Top comment:** "Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
"

### xMatters

- Title: [What is xMatters used for?](https://www.g2.com/discussions/what-is-xmatters-used-for) — 1 comment
  > **Top comment:** "xMatters is a service reliability platform that helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are..."
- Title: [How to acknowledge multiple incidents in one go instead of one by one](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) — 1 comment, 1 upvote
  > **Top comment:** "There is no way .. I think right now "
- Title: [shoudl I type more stuff here](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) — 1 comment, 1 upvote
  > **Top comment:** "Hi Dale, this is Samantha Brown from xMatters marketing team. Let me know how I can help. You can email me at sbrown@xmatters.com.

"
- Title: [Why xMatters tool crashes sometimes?](https://www.g2.com/discussions/why-xmatters-tool-crashes-sometimes) — 1 comment, 1 upvote
  > **Top comment:** "I've never had a problem with it.  Have you raised a case to the xMatters support team?  They are really good and will help find the problem."
- Title: [Can the option of xmatter be enabled only for few audience](https://www.g2.com/discussions/can-the-option-of-xmatter-be-enabled-only-for-few-audience) — 1 comment, 1 upvote
  > **Top comment:** "People who have accounts created in xMatters can "use" xMatters. There will be different use cases for different people based on their jobs. Some will only..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pagerduty-vs-xmatters)