# PagerDuty vs xMatters Comparison
---
## AI Generated Summary
- **G2 reviewers report** that xMatters excels in overall user satisfaction, reflected in its higher G2 Score compared to PagerDuty. Users appreciate the smooth flow of notifications and the ease of automating workflows, which enhances their incident management experience.
- **Users say** that PagerDuty is particularly effective at ensuring critical alerts reach the right people quickly. The platform's on-call scheduling and escalation policies are highlighted as key features that help reduce downtime and improve response times during incidents.
- **Reviewers mention** that xMatters offers a wide range of integration options, making it easier to connect with existing tools and streamline processes. This flexibility is a significant advantage for teams looking to enhance their incident response capabilities.
- **According to verified reviews** , PagerDuty's alerting system is praised for its reliability, with users noting that it sends notifications through multiple channels like mobile app, SMS, and email. This multi-channel approach is crucial for minimizing mean time to recovery (MTTR) in production environments.
- **Users highlight** that both platforms have similar star ratings, but xMatters has a stronger presence in the enterprise market, which may appeal to larger organizations seeking robust incident management solutions.
- **Reviewers appreciate** the ease of setup and administration in xMatters, with many noting that the implementation process was smoother than expected. In contrast, while PagerDuty is also user-friendly, some users have reported challenges in matching the software to their specific workflows.



| | PagerDuty | xMatters | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 923 | 738 | 
| **Largest Market Segment** | Mid-Market (43.4% of reviews) | Enterprise (61.5% of reviews) | 
| **Entry Level Price** | Free Trial 5 Users Per Month | Free 10 Users Per Month | 

---
## Top Pros & Cons

### PagerDuty

Pros:
- Alert Notifications (21 reviews)
- Alerting System (19 reviews)

Cons:
- Alert Issues (12 reviews)
- Expensive (8 reviews)

### xMatters

Pros:
- Alerting System (76 reviews)
- Ease of Use (66 reviews)

Cons:
- Complexity (33 reviews)
- Learning Curve (25 reviews)

---
## Ratings Comparison
| Rating | PagerDuty | xMatters | 
|---|---|---|
  | **Meets Requirements** | 9.1 (794 reviews) | 9.1 (526 reviews) | 
  | **Ease of Use** | 8.6 (801 reviews) | 8.9 (544 reviews) | 
  | **Ease of Setup** | 8.3 (427 reviews) | 8.9 (322 reviews) | 
  | **Ease of Admin** | 8.5 (410 reviews) | 8.9 (186 reviews) | 
  | **Quality of Support** | 8.9 (604 reviews) | 9.1 (447 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (347 reviews) | 9.3 (178 reviews) | 
  | **Product Direction (% positive)** | 8.4 (790 reviews) | 9.2 (512 reviews) | 

---
## Pricing

### PagerDuty

#### Entry-Level Pricing

Plan: Free

Price: Free Trial 5 Users Per Month

Description: Start with on-call and incident response for small teams.

Key Features:
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy

[Browse all 4 editions](https://www.g2.com/products/pagerduty/pricing)

#### Free Trial

Yes

### xMatters

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Helps small teams automate away issues - for free

Key Features:
- Global on-call scheduling
- Manage shifts
- On-Call Reminders

[Learn more about xMatters](https://www.g2.com/products/xmatters/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Workload Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.6/10 | 52 |
| **xMatters** | N/A | N/A |

#### Automation

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Workload Processing** | Feature Not Available | Not enough data | 
| **Scalability** | 9.6 (49 reviews) | Not enough data | 
| **Intelligent Automation** | 9.5 (47 reviews) | Not enough data | 

#### Administration

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Administration Console** | 9.8 (49 reviews) | Not enough data | 
| **Workflow Management** | 9.6 (49 reviews) | Not enough data | 
| **IT Issue Identification** | 9.7 (49 reviews) | Not enough data | 
| **Proactive Workflow** | 9.6 (48 reviews) | Not enough data | 
| **Error Alerts** | 9.6 (47 reviews) | Not enough data | 
| **Service Management** | 9.8 (47 reviews) | Not enough data | 

#### Functionality

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Job Scheduling** | 9.6 (48 reviews) | Not enough data | 
| **API / Integrations** | 9.6 (48 reviews) | Not enough data | 
| **Integrations** | 9.6 (47 reviews) | Not enough data | 

#### Agentic AI - Workload Automation

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.6/10 | 226 |
| **xMatters** | 8.6/10 | 373 |

#### Monitoring

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Constant Monitoring** | 9.2 (151 reviews) | 9.3 (314 reviews) | 
| **Timely Alerts** | 9.5 (172 reviews) ✓ Verified | 9.5 (350 reviews) ✓ Verified | 
| **TIcket Accuracy** | 9.2 (159 reviews) ✓ Verified | 9.1 (316 reviews) ✓ Verified | 
| **AI Monitoring** | 7.9 (16 reviews) | 7.7 (32 reviews) | 

#### Management Tools

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Ticket Assignment** | 9.2 (158 reviews) ✓ Verified | 9.1 (314 reviews) | 
| **Standardization** | 9.1 (184 reviews) | 9.2 (317 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 9.0 (173 reviews) ✓ Verified | 9.0 (292 reviews) ✓ Verified | 

#### Generative AI

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **AI Text Generation** | 8.0 (42 reviews) | 8.3 (79 reviews) | 
| **AI Text Summarization** | 8.1 (42 reviews) | 8.5 (83 reviews) | 

#### Agentic AI - Incident Management

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (9 reviews) | 7.4 (28 reviews) | 
| **Multi-step Planning** | 7.8 (9 reviews) | 8.0 (26 reviews) | 
| **Cross-system Integration** | 8.5 (10 reviews) | 8.7 (40 reviews) | 
| **Adaptive Learning** | 8.3 (9 reviews) | 8.3 (24 reviews) | 
| **Natural Language Interaction** | 8.5 (9 reviews) | 8.1 (22 reviews) | 
| **Proactive Assistance** | 8.7 (9 reviews) | 8.1 (24 reviews) | 
| **Decision Making** | 8.3 (9 reviews) | 8.3 (30 reviews) | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.6/10 | 40 |
| **xMatters** | N/A | N/A |

#### Functionality

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Artificial Intelligence** | 9.7 (34 reviews) | Not enough data | 
| **Machine Learning** | 9.5 (34 reviews) | Not enough data | 
| **Systems Monitoring** | 9.7 (35 reviews) | Not enough data | 

#### Issue Resolution

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Root Cause Identification** | 9.6 (35 reviews) | Not enough data | 
| **Proactive Identification** | 9.6 (34 reviews) | Not enough data | 
| **Resolution Guidance** | 9.8 (35 reviews) | Not enough data | 

#### Management

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **System Integration** | 9.6 (36 reviews) | Not enough data | 
| **Alerting** | 9.7 (36 reviews) | Not enough data | 
| **Reporting** | 9.6 (36 reviews) | Not enough data | 

#### Generative AI

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.6/10 | 47 |
| **xMatters** | 8.8/10 | 87 |

#### ServiceNow Apps

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **ServiceNow Integration** | 9.6 (41 reviews) | 9.4 (72 reviews) | 
| **Value** | 9.6 (41 reviews) | 9.3 (73 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.0 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (6 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.0/10 | 29 |
| **xMatters** | 7.9/10 | 14 |

#### Generative AI

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **AI Text Generation** | 8.5 (28 reviews) | Feature Not Available | 

#### Agentic AI - IT Alerting

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (7 reviews) | Feature Not Available | 
| **Multi-step Planning** | 7.4 (7 reviews) | Feature Not Available | 
| **Cross-system Integration** | 8.8 (7 reviews) | 7.9 (13 reviews) | 
| **Adaptive Learning** | 7.6 (7 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.6 (7 reviews) | Feature Not Available | 
| **Proactive Assistance** | 8.1 (7 reviews) | Feature Not Available | 
| **Decision Making** | 8.1 (7 reviews) | Feature Not Available | 

### Runbook Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.3/10 | 8 |
| **xMatters** | N/A | N/A |

#### Automation Support - Runbook Automation

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Common Tool Integration** | 9.0 (8 reviews) | Not enough data | 
| **Scripting Language Support** | 8.3 (7 reviews) | Not enough data | 
| **Routine Task Automation** | 7.3 (8 reviews) | Not enough data | 
| **Automated Task Notifications** | 8.6 (7 reviews) | Not enough data | 

#### Error Management - Runbook Automation

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Runbook Procedure Updates** | 8.6 (6 reviews) | Not enough data | 
| **Recovery Options** | 7.6 (7 reviews) | Not enough data | 
| **Error Management in Automation** | 7.9 (7 reviews) | Not enough data | 

#### Customization - Runbook Automation

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Runbook Customization** | 7.5 (6 reviews) | Not enough data | 
| **Workflow Customization** | 8.1 (6 reviews) | Not enough data | 
| **Incident Response Customization** | 8.9 (6 reviews) | Not enough data | 

#### Compliance and Reporting - Runbook Automation

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Security Management** | 8.6 (6 reviews) | Not enough data | 
| **Compliance Standards Adherence** | 8.1 (7 reviews) | Not enough data | 
| **Reporting and Auditing** | 8.1 (7 reviews) | Not enough data | 

#### Performance - Runbook Automation

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Self-Service for Non-IT Staff** | 8.3 (7 reviews) | Not enough data | 
| **Team Collaboration Enhancement** | 8.8 (7 reviews) | Not enough data | 
| **Load Handling Performance** | 8.3 (6 reviews) | Not enough data | 

#### Agentic AI - Runbook Automation

| Feature | PagerDuty | xMatters | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting)

**Unique to PagerDuty (3):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Workload Automation Software](https://www.g2.com/categories/workload-automation), [Runbook Automation Software](https://www.g2.com/categories/runbook-automation)



---
## Reviewer Demographics

### By Company Size

| Segment | PagerDuty | xMatters | 
|---|---|---|
| **Small-Business** | 18.5% | 12.3% | 
| **Mid-Market** | 43.4% | 26.2% | 
| **Enterprise** | 38.1% | 61.5% | 

### By Industry

#### PagerDuty

- **Information Technology and Services:** 22.6%
- **Computer Software:** 21.4%
- **Financial Services:** 5.8%
- **Internet:** 5.4%
- **Retail:** 3.7%
- **Marketing and Advertising:** 3.3%
- **Telecommunications:** 2.7%
- **Computer & Network Security:** 2.5%
- **Hospital & Health Care:** 2.2%
- **Education Management:** 1.7%
- **Other:** 28.8%

#### xMatters

- **Information Technology and Services:** 20.8%
- **Financial Services:** 8.8%
- **Computer Software:** 7.3%
- **Hospital & Health Care:** 6.7%
- **Banking:** 4.8%
- **Telecommunications:** 4.1%
- **Retail:** 4.0%
- **Computer & Network Security:** 3.3%
- **Other:** 1.9%
- **Insurance:** 1.7%
- **Other:** 36.6%

---
## Alternatives

### Alternatives to PagerDuty

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1362 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1320 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (968 reviews)
- [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (117 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (316 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (699 reviews)
- [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (179 reviews)
- [AlertOps](https://www.g2.com/products/alertops/reviews) — 4.7/5 stars (152 reviews)
- [OnPage](https://www.g2.com/products/onpage/reviews) — 4.3/5 stars (313 reviews)

### Alternatives to xMatters

- [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.3/5 stars (52 reviews)
- [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) — 4.5/5 stars (52 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1320 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (968 reviews)
- [AlertOps](https://www.g2.com/products/alertops/reviews) — 4.7/5 stars (152 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.4/5 stars (1252 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1362 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (774 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (699 reviews)

---
## Top Discussions

### PagerDuty

- Title: [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) — 2 comments
  > **Top comment:** "As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT..."
- Title: [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) — 1 comment
  > **Top comment:** "This really depends on what you need from Pagerduty and how many users need those features."
- Title: [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) — 1 comment, 1 upvote
  > **Top comment:** "Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
"

### xMatters

- Title: [What is xMatters used for?](https://www.g2.com/discussions/what-is-xmatters-used-for) — 1 comment
  > **Top comment:** "xMatters is a service reliability platform that helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are..."
- Title: [How to acknowledge multiple incidents in one go instead of one by one](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) — 1 comment, 1 upvote
  > **Top comment:** "There is no way .. I think right now "
- Title: [shoudl I type more stuff here](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) — 1 comment, 1 upvote
  > **Top comment:** "Hi Dale, this is Samantha Brown from xMatters marketing team. Let me know how I can help. You can email me at sbrown@xmatters.com.

"
- Title: [Why xMatters tool crashes sometimes?](https://www.g2.com/discussions/why-xmatters-tool-crashes-sometimes) — 1 comment, 1 upvote
  > **Top comment:** "I've never had a problem with it.  Have you raised a case to the xMatters support team?  They are really good and will help find the problem."
- Title: [Can the option of xmatter be enabled only for few audience](https://www.g2.com/discussions/can-the-option-of-xmatter-be-enabled-only-for-few-audience) — 1 comment, 1 upvote
  > **Top comment:** "People who have accounts created in xMatters can "use" xMatters. There will be different use cases for different people based on their jobs. Some will only..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pagerduty-vs-xmatters)