# Cisco Webex Support Reviews **Vendor:** Cisco **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.2/5.0 **Total Reviews:** 43 ## About Cisco Webex Support Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services. Key Features and Functionality: - Instant Remote Support Sessions: Initiate support sessions swiftly, allowing representatives to view and control customers' desktops for immediate issue resolution. - Live Chat and Video Conferencing: Engage with customers through high-quality video and chat, facilitating personalized and interactive support experiences. - Remote Desktop Control: Take control of remote desktops to perform tasks such as software installations, updates, and troubleshooting directly on the customer's device. - Unattended Access: Access and manage unattended computers, servers, and point-of-service systems remotely to resolve issues, run patches, and install updates without user intervention. - File Transfer Capability: Transfer files directly to the customer's computer during a session, streamlining the process of providing necessary resources or updates. - System Information Collection: Gather system information with a single click to diagnose issues more effectively and expedite the support process. - Session Recording and Reporting: Record support sessions for quality assurance and training purposes, and utilize detailed reporting functions to analyze and improve support processes. Primary Value and Solutions Provided: Cisco Webex Support enhances customer satisfaction by enabling rapid and effective remote assistance, reducing the need for on-site visits. It boosts support representative productivity through tools like live chat, video conferencing, and remote desktop control, allowing them to handle multiple customers simultaneously. The platform's ability to access unattended systems ensures that support can be provided at any time, addressing issues proactively. By decreasing call times and increasing first-call resolution rates, organizations can reduce overall support costs while delivering high-quality service. Additionally, the secure, scalable nature of the service ensures that support sessions are protected and can grow with the organization's needs. ## Cisco Webex Support Pros & Cons **What users like:** - Users appreciate the **ease of use** of Cisco Webex Support, highlighting its functional and compatible features. (2 reviews) - Users value the **intuitive design** of Cisco Webex Support, making it easy to navigate and compatible with various platforms. (1 reviews) - Users appreciate the **mobile compatibility** of Cisco Webex Support, enjoying seamless access on various devices. (1 reviews) - Users value the **remote control access permission** feature, highlighting its ease of use and reliability in support. (1 reviews) - Users appreciate the **ease of use** and effective features of Cisco Webex Support for remote assistance. (1 reviews) **What users dislike:** - Users experience **difficulty** with control sharing and occasional slow performance on Cisco Webex Support. (1 reviews) - Users experience **remote access issues** with Cisco Webex Support, including slow performance and challenges in sharing control. (1 reviews) - Users experience **remote control issues** with Cisco Webex Support, citing slow performance and difficulty in sharing control. (1 reviews) - Users experience **slow performance** with Cisco Webex Support, making tasks like sharing control challenging at times. (1 reviews) ## Cisco Webex Support Reviews ### 1. Secure and Structured Platform for Professional Virtual Meetings **Rating:** 2.0/5.0 stars **Reviewed by:** Mohammad Yaqub S. | Senior Manager - Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Cisco Webex Support?** Cisco Webex is a reliable platform for running virtual meetings and online sessions. It provides strong security features and well-structured host controls, which are especially helpful for managing larger meetings and maintaining discipline during sessions. That said, compared to Zoom Workplace, Webex’s interface feels a bit less intuitive for new users. Trainers and learners may need extra time to get comfortable with the platform, which can affect how smoothly live classes are delivered. Another limitation is the lack of seamless integration with LMS platforms for tracking live class attendance. Smoother integrations and simpler attendance tracking would help organizations monitor learner participation more effectively and spot engagement gaps earlier. Overall, Webex is stable and secure, but improvements to the user experience and LMS integrations would make it a better fit for learning environments. **What do you dislike about Cisco Webex Support?** The user interface of Webex can feel a bit complex for new users compared to Zoom Workplace, so trainers and learners may need more time to get comfortable with the platform. In addition, integration with LMS platforms for tracking live class attendance isn’t as seamless, which can make it harder to capture detailed learner engagement data. Cost comparison: Cisco Webex is generally priced slightly higher than Zoom Workplace for similar features and business plans. Although it provides strong security and enterprise-level controls, organizations looking for a more cost-effective option for frequent live sessions may find Zoom to be the more economical choice. **What problems is Cisco Webex Support solving and how is that benefiting you?** Webex helps organizations conduct secure and structured virtual meetings and training sessions. It allows teams and learners to collaborate remotely, share presentations, and communicate effectively without needing physical meetings. ### 2. Cisco WebEx is the best of Remote Support Tool in the Industry **Rating:** 4.5/5.0 stars **Reviewed by:** Shreeram R. | Senior Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Cisco Webex Support?** Ease of using it and one of the oldest Remote support Tool. The features like remote control access permission is one of the best. **What do you dislike about Cisco Webex Support?** There is nothing to dislike about the product. It is at par with many of its competitors. **What problems is Cisco Webex Support solving and how is that benefiting you?** This is one of the best tool to provide the remote support for customers when you are supporting too many customers ### 3. One of the most likely app for supports. **Rating:** 5.0/5.0 stars **Reviewed by:** Alberto B. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Cisco Webex Support?** its functional, ease to use, compatibility. **What do you dislike about Cisco Webex Support?** some time run slow, some times its dificult share control to other user. **What problems is Cisco Webex Support solving and how is that benefiting you?** when i need support for any vendor or local support, i use cisco webex to share and bring control to solve any kind of situation. ### 4. A OK platform for online meeting/webinar needs **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul D. | Assistant Professor, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Cisco Webex Support?** Being a Faculty in Engg College I used it for various online engagements. It's really easy compared to others of a similar kind. Meeting scheduling breakout room are also handy. **What do you dislike about Cisco Webex Support?** Two major problems faced are the number of users which is limited, Also audio problems are found occasionally. **What problems is Cisco Webex Support solving and how is that benefiting you?** Helping to rectify and correct the problem ### 5. A productive and efficient tool that provides quick support to our employees and Webex participants **Rating:** 4.5/5.0 stars **Reviewed by:** Syed Saad M. | Mathematics Teacher, Software Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Cisco Webex Support?** The best thing about Webex Support Center is its fast response to customer queries and issues. The ability to access remote systems and update the end-user system through the cloud is also beneficial for the admin team. The ability to transfer files directly to the end user's system is also very helpful. Their customer support team is great and it provides quick resolution to our problems by initiating quick updates if there's a big issue. Documentation is available, and all of the information is provided in one quick webpage which is really helpful for our team **What do you dislike about Cisco Webex Support?** I haven't faced any significant issues during the period I used it. We stopped using Cisco's support center two weeks back as we didn't see a requirement. However, we have noticed that the Webex team takes time to answer on public holidays. When you remotely access a PC, the end user's system sometimes lags, which is a downside. **What problems is Cisco Webex Support solving and how is that benefiting you?** Webex Support Center has helped us with various problems we were facing and also responded to our participant's queries. They never failed to provide us a solution for the issues we were facing. Its remote desktop feature helped us in accessing computers directly and performing updates. However, we didn't see a high requirement for Webex Support Center so we stopped using it two weeks back. We plan on using it if the need arises. ### 6. Best Customer support service Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Cisco Webex Support?** There is a help option where you may contact out to customer service, navigate the help centre, and record a case directly from the site. There are several useful articles for problem-solving by yourself. You can speak with support directly or, if necessary, sales. The best thing is that you may call support, log a case, chat with an expert, or check the Webex status (reviewing an open incident) On the basis of the ticket's priority, the support responds rather swiftly. Additionally, the neighbourhood can discuss various issues or request a remedy. **What do you dislike about Cisco Webex Support?** We stopped using them and shifted to another product provider for our conferencing needs because it was challenging to connect to a live person and the sound quality problems we had (feedback) really couldn't be rectified. **What problems is Cisco Webex Support solving and how is that benefiting you?** I occasionally get technical difficulties when using Webex on my PC, so being able to access support services from anywhere is helpful. ### 7. Support on time **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed Muzammil K. | Product Lead, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Cisco Webex Support?** There is a help option where you can easily navigate the help center and reach out to customer support or log a case directly from the portal. There are some helpful articles available for the self-resolution of issues. You can contact support directly or, if required, contact sales. The best thing is you have the option to Chat with an Expert or Call Support, Log a Case or check the Webex Status (reviewing an open incident) The support reverts pretty quickly based on the priority of the ticket You also have the community to engage with different topics or ask for a resolution **What do you dislike about Cisco Webex Support?** Sometimes while using the community, the solutions provided are unverified. The portal is unfriendly, with a lot of options and a lot of categorizations. Other than that, I have a pretty good experience with Webex Support Centre. **What problems is Cisco Webex Support solving and how is that benefiting you?** Webex Support Center helps resolve the issue faced in different areas using applications like Webex Meetings, Webex Apps, Webex Webinar, Webex Recordings, Calling, training etc. ### 8. Great Support from the Webex team! **Rating:** 4.5/5.0 stars **Reviewed by:** Ariel L. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about Cisco Webex Support?** The Webex support Center was responsive and were able to help with any of the issues I was having and was very knowledgable with the technology and software. **What do you dislike about Cisco Webex Support?** I disliked nothing about the Webex Support Center - they were very helpful, knowledgable and experienced. **What problems is Cisco Webex Support solving and how is that benefiting you?** The problem the Webex Support Center solves is that it helps when we have any technical issues that we are not able to troubleshoot ourselves. ### 9. Webex Support Center - Would Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Meghan B. | Project Manager & Site/Civil Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Cisco Webex Support?** - FAQ has a lot of relevant information that solves my issues before I even feel the need to reach out to a human - On the rare occasion the FAQ section doesn't have my answer, they make it easy to reach out to and get an answer **What do you dislike about Cisco Webex Support?** - I wish there was a better chat functionality, even though I understand bots are cheaper, I've rarely gotten my question answered by a bot in a complete or quick manner **What problems is Cisco Webex Support solving and how is that benefiting you?** Troubleshooting common issues encountered when using or hosting a Webex event especially when presenting or switching hosts or any common issues. This has helped us run large company meetings where Teams doesn't have the capacity to host. ### 10. Very Useful tool once you master it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Cisco Webex Support?** Of all the platforms we use as a business (Skype, teams, zoom, and WebEx), WebEx by far is the easiest to use. It does take some getting used to but gives great functionality. **What do you dislike about Cisco Webex Support?** I do think being able to fully utilize WebEx takes some time getting used to, and has a learning curve (not steep per say but it isnt easy compared to some of the other platforms). **What problems is Cisco Webex Support solving and how is that benefiting you?** The WebEx support center team have come in handy a few times already. With 90%+ of our interviews being WebEx/virtual now we have hundreds/thousands happening each week. ### 11. Very Good Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Silvana G. | Assistant Controller, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Cisco Webex Support?** I like the quick reply the most. I'm an interactive person, and I hate when it takes forever to get an answer from customer service for an issue. It is very frustrating. Never happened with webex CS. They are always on top of everything. **What do you dislike about Cisco Webex Support?** Nothing really. They are always helpful, with my needs and my inquiries. **What problems is Cisco Webex Support solving and how is that benefiting you?** Login issues are the most common, and they have always been there to help me. Very happy that I get to work with professional people. ### 12. Best support center with higher availability 24x7 **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak M. | Senior software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Cisco Webex Support?** Reachability and support response to the query, They are very knowledgeable to solve any employee/customer issue whether it's related to Tech or General help. **What do you dislike about Cisco Webex Support?** In general, I don't see any issue but sometimes one needs to wait to get a support person to resolve the raised queries. **What problems is Cisco Webex Support solving and how is that benefiting you?** This helps our employees to resolve their Technical issues remotely, which is very essential while all the employees are working from home. ### 13. Quality issues **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Cisco Webex Support?** In all honesty, there's not much positive to say about Webex. When we started using them, we experienced issues with connectivity and sound quality. The support center wasn't really all that helpful. **What do you dislike about Cisco Webex Support?** It was difficult to connect to a live person and the issues we had with sound quality (feedback) really couldn't be helped, so we stopped using them and switched to another product provider for our conferencing needs. **What problems is Cisco Webex Support solving and how is that benefiting you?** None. We called the support center to try to resolve the issue with sound quality and there were no acceptable solutions. The feedback issues continued and many of our call participants experienced connectivity issues. ### 14. Webex Support on of the best remote tool i have ever use. **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal P. | Global Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Cisco Webex Support?** Clean Audio and video quality, and remote quality also good **What do you dislike about Cisco Webex Support?** In the low network speed is disconnected. can you please look in to that **What problems is Cisco Webex Support solving and how is that benefiting you?** its give us to to better quality in each and everything, weather its audio video and taken remote. ### 15. Extremely helpful and easy to use support system! **Rating:** 4.5/5.0 stars **Reviewed by:** Sourya M. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Cisco Webex Support?** I like that the support centre can be easily accessed without even downloading the application. **What do you dislike about Cisco Webex Support?** The auto-chat mode before the actual agent comes in to help with my specific query **What problems is Cisco Webex Support solving and how is that benefiting you?** Helps to ease operations and Q&A forum also helps in solving minor recurring queries ### 16. Webex Support Center Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Cisco Webex Support?** I am able to get technical support very easily. **What do you dislike about Cisco Webex Support?** I have not expereinced a downside,I throughly enjoy using it when I need help. **What problems is Cisco Webex Support solving and how is that benefiting you?** When I run Webex on my computer, I sometimes run into technical errors so having that avaiakble support, no matter where I am is beneficial. ### 17. Webex support center **Rating:** 4.5/5.0 stars **Reviewed by:** Sourabh L. | Engineering manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Cisco Webex Support?** It is used for real-time support to large organisations. **What do you dislike about Cisco Webex Support?** Cost is a little expensive for startups. **What problems is Cisco Webex Support solving and how is that benefiting you?** Currently, it's used in operation day to day. We are scaling rapidly to support in-house requests we used Webex. ### 18. Webex Support is very good **Rating:** 4.5/5.0 stars **Reviewed by:** Becky W. | Executive Director, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Cisco Webex Support?** Virtual support is very helpful and saves time. **What do you dislike about Cisco Webex Support?** I am not sure that there is anything to dislike about the service. **What problems is Cisco Webex Support solving and how is that benefiting you?** It allows me to quickly get technical support so that I can continue working and being productive. ### 19. Review for webex feature and support **Rating:** 3.5/5.0 stars **Reviewed by:** Natechanok Y. | Research assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Cisco Webex Support?** The cloud system and the features of webex **What do you dislike about Cisco Webex Support?** The stablility of the system and remote control from the other countries **What problems is Cisco Webex Support solving and how is that benefiting you?** The security system is secured and supported and easily to get tracked through the program ### 20. Brief, helpful and quick to solve problems **Rating:** 4.0/5.0 stars **Reviewed by:** Vibhuti Y. | Junior architect, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2022 **What do you like best about Cisco Webex Support?** I especially admire the quick replies from the customer support centre, which is hard to come by in the industry. **What do you dislike about Cisco Webex Support?** I have not faced an unsatisfactory instance from the support centre. **What problems is Cisco Webex Support solving and how is that benefiting you?** The platform might have a constant influx of complaints due to its extensive and fairly fixed clientele, the Q&A forum they have really helped with at least the general question. ### 21. Good resource for WebEx dependent telecommuters! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Cisco Webex Support?** Appreciate different options to contact for support such as chat or phone **What do you dislike about Cisco Webex Support?** Having to go through generic menu for trouble shooting which usualy does not answer my issue/question **What problems is Cisco Webex Support solving and how is that benefiting you?** Sound issues. I am reliant on sound as appearing virtually in court. Therefore the ability to get real-time help from support center is crucial. ### 22. Webex **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Cisco Webex Support?** WebEx support center allows for functionality and ease when using data driven systems. **What do you dislike about Cisco Webex Support?** Nothing to report on webex in regards to dislikes **What problems is Cisco Webex Support solving and how is that benefiting you?** WebEx support center solves problems around the webex system. ### 23. Webex Support is Superb. **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew C. | A, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Cisco Webex Support?** The best function of the Webex Support Center is accessibility from anywhere and from multiple platforms or devices. No need for an application downloaded and you can support users anywhere. **What do you dislike about Cisco Webex Support?** Connections are not always stable and have the occasional disconnection. The disconnectins cause workflows to be interrupted or slowed down, and getting back on track is sometimes out of the user's control. **What problems is Cisco Webex Support solving and how is that benefiting you?** Using Webex Support Center has made working from home or a remote environment a more significant asset because you can find resolutions with this simple tool promptly. No need to share the same physical space to solve problems. ### 24. Webex review **Rating:** 4.0/5.0 stars **Reviewed by:** william t. | Software Developer Expert, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2020 **What do you like best about Cisco Webex Support?** Have a meeting, share screen, talk with the whole team at the same moment. **What do you dislike about Cisco Webex Support?** Due to the COvid 19 the whole company os working from home sometimes there are some issues with the audio **Recommendations to others considering Cisco Webex Support:** I never used so far **What problems is Cisco Webex Support solving and how is that benefiting you?** At this moments i never called to the support center, normal the issues are relate to the connection. ### 25. A support Center That Works **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Cisco Webex Support?** The ease of use of the menus and the "clean" look of it all. Obviously the fast response is the Key **What do you dislike about Cisco Webex Support?** The only thing to point out is the fact when stating a status of the support, like if it is having delays or not, it does not specify for how long is the delay of response until you open a chat window. **Recommendations to others considering Cisco Webex Support:** Ask for a Demo in order to get to know the in's and out's of all the functions and features of the service as it will do a lot more thatn it looks at first sight. **What problems is Cisco Webex Support solving and how is that benefiting you?** Any situation, even during a session, can easily and rapidly be tackled and resolved. ### 26. Webex support center is a very simple tool to support users **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Information Technology Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Cisco Webex Support?** You can support users anywhere in the world they may be. **What do you dislike about Cisco Webex Support?** Sometimes entering credentials for the user doesn't work. **What problems is Cisco Webex Support solving and how is that benefiting you?** Any problems that an end-user may be having we can attempt to resolve remotely. ### 27. Great tool to expand knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Mobile expert, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Cisco Webex Support?** Interactions and knowledge acquired. All was helpful **What do you dislike about Cisco Webex Support?** Nothing, I like everything about this platform **What problems is Cisco Webex Support solving and how is that benefiting you?** None, everything was smooth ### 28. Excellent option when you are working from home. **Rating:** 5.0/5.0 stars **Reviewed by:** Akash M. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2020 **What do you like best about Cisco Webex Support?** The best thing I like about Webex is that it can be accesses from anywhere laptop or phone without even using an application. it just need a browser and descent internet connectivity, one thing is observed and found more tempting to use is that its audio video quality is best even if there's a poor network connectivity compared to that of skype. It's optimization level at poor internet quality are based compared to it's competitors in the industry. Dialing facility to join meeting when there's no internet saves one from loosing important meetings. **What do you dislike about Cisco Webex Support?** There's nothing as such to dislike except the initial delay in getting connected to the meetings and screen sharing. **What problems is Cisco Webex Support solving and how is that benefiting you?** Pros : Excellent audio video quality while working from home. Dial-in function provided as an option when there's poor internet connectivity. Some organization restrict meeting recording function in skype, webex recording function saves you a lot here to capture evry minute detail of the meeting. ### 29. Professional and knowledgable are what I need in a support service. And Webex has it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2020 **What do you like best about Cisco Webex Support?** I love that the cases are easy to open and usually resolved fairly quickly. Their support staff is deeply knowledgable in what they do. Also, the articles they they have available are very helpful and detailed. Overall the support of our organization has been top notch and has left little to question. **What do you dislike about Cisco Webex Support?** Every now and again a case will get lost in the shuffle. That has been frustrating because sometime I get so busy with fires that I want those cases to be moved forward even then, but now and again one will drop off. But I did bring this up and they started a meeting up every two weeks where we review cases that are open and this has pretty much solved this issue. **What problems is Cisco Webex Support solving and how is that benefiting you?** We don't have ALL the knowledge on this team that we need to run the Webex solutions that we have. So this has been a great backfill of the knowledge that we are missing and really has rounded out the corners and they have even helped us train a bit while we are supporting the products. Overall its really helped grow our team in a way that was unexpected. ### 30. Webex Review **Rating:** 3.0/5.0 stars **Reviewed by:** Huzefa D. | Autonomy Team Leader / Motion Planning & Decision Engineer for Deep Orange 11 , Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Cisco Webex Support?** I love the sharing screen software. It is very fast and intuitive. **What do you dislike about Cisco Webex Support?** There seems to be a lot of connection issues at times. Also sound quality could be better. **Recommendations to others considering Cisco Webex Support:** Give it a try, it is very intuitive. It is also very easy to install and get started. Make sure you have a good wifi connection and a good mic whether you are calling on your phone or calling through the computer. **What problems is Cisco Webex Support solving and how is that benefiting you?** We are solving lots of problems as in working in together online on different projects. As long as the connection stays stable and fast we are able to work as if we are all together in one room. ### 31. Webex a easy way to schedule meetings with great support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2020 **What do you like best about Cisco Webex Support?** Webex an excellent product from Cisco helps to schedule meeting. Cisco webex addon can be integrated with Outlook which provides an scheduling assistant. Meeting can be secured by adding a password, Recipient can let you know if he/she has accepted the meeting or not by pressing accept or decline or tentative button. Upon integration of cisco webex addon with outlook you will get 15 mins reminder before start of call. Cherry on the top all the calls can be recorded. Recording is sent to the email of the host. **What do you dislike about Cisco Webex Support?** Nothing that i disliked about this tool. **Recommendations to others considering Cisco Webex Support:** Webex is a great tool to schedule and record your meetings. In case of any issue support center executives resolve the issue immediately over call. Moreover you can join webex meeting by using phone they provided toll free number for every country. You only need is to provide the meeting id to join to the call. You can also chat during the webex meeting session. You can share the screen of your computer or share a specific application screen also. I love this tool very much. **What problems is Cisco Webex Support solving and how is that benefiting you?** We want an solution to record our meetings so to use them as meeting notes, we also record the meeting for Knowledge transfer session o a new employees. We record only once and the meeting session can be viewed by any upcoming new employees. This saves our time. ### 32. Webex Support Center Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2020 **What do you like best about Cisco Webex Support?** The Webex support center is easy to use and has the answers I am looking for without searching to hard. **What do you dislike about Cisco Webex Support?** I have not had a bad experience yet with the Webex Support Center. **Recommendations to others considering Cisco Webex Support:** Its easy to use but have your questions prepared **What problems is Cisco Webex Support solving and how is that benefiting you?** Webex support center allows me to connect with individuals that are remote and keep in contact at all times when necessary. The main benefits is the available to videoconference and share presentations. ### 33. Easy to use remote software with the occasional issue **Rating:** 4.0/5.0 stars **Reviewed by:** Brock H. | Director of Operations for Raytheon's GLBTA Employee Resource Group of the Midwest Region, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Cisco Webex Support?** The software is very easy to use and quite straightforward once set up, but if your company lacks the appropriate connections or set up it can become cumbersome to use. **What do you dislike about Cisco Webex Support?** The connection can frequently disconnect and then reconnect which can cause work to slow/pause/or quit in mid work. **Recommendations to others considering Cisco Webex Support:** Make sure you look at all options for remote connections, this software is easy to use but with that comes a lack of options. **What problems is Cisco Webex Support solving and how is that benefiting you?** We are able to work from home effectively which during this quarantine has been a night and day difference in productivity. While the program does have its issues it is overall quite reliable and easy to use and troubleshoot. ### 34. WebEx Support Center - Remote Access / Assistant Review **Rating:** 4.0/5.0 stars **Reviewed by:** Vijay L. | Manager - Cyber Security (SOC), Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2020 **What do you like best about Cisco Webex Support?** Below are features like most for WebEx: Screen Sharing Remote control Multiple participants Session Recording Multiple troll free options **What do you dislike about Cisco Webex Support?** Below are issues that mostly faced: Temporary Application download issues Unable to operate on low bandwidth network Sometime cross connection on audio when call volume is high Audio quality and stability decreases when volume is high **Recommendations to others considering Cisco Webex Support:** WebEx Support Center is much better remote access / assistant tool, video conferencing (multiple participants), ease user interface (user friendly). **What problems is Cisco Webex Support solving and how is that benefiting you?** Remote support to team Resolving our internal tool related issue Providing TAC support Ease of operations Screen sharing and controlling is much better ### 35. Webex is super user friendly. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2020 **What do you like best about Cisco Webex Support?** It’s super easy to use and can be installed in any computer. It completely separated your personal files to your work ones. **What do you dislike about Cisco Webex Support?** I dislike that connectivity can be an issue sometimes. If you don’t touch the computer for certain period of time, it kicks you out completely instead of simply locking the screen. **Recommendations to others considering Cisco Webex Support:** Don’t buy a desktop computer or a newer computer. Any old laptop will work and make your work life easier **What problems is Cisco Webex Support solving and how is that benefiting you?** It has made working from home a lot easier. I can access all softwares from home just as fast as I would in the office. Also super easy to troubleshoot if there is an IT issue ### 36. Good, but needs tweaks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2020 **What do you like best about Cisco Webex Support?** You can video chat with a lot of people. **What do you dislike about Cisco Webex Support?** It will not let me switch accounts At all **Recommendations to others considering Cisco Webex Support:** It takes time to get used to, but it’s not so bad. I am still getting used to the software. It is good if you chat with a lot of people, but needs a whiteboard addition **What problems is Cisco Webex Support solving and how is that benefiting you?** It is easy to communicate during this pandemic, but technical difficulties like WiFi get in the way ### 37. One of the best tools for video conferencing. **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit S. | SDE Intern, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2020 **What do you like best about Cisco Webex Support?** I loved their multiple features to share screen, get remote control from other participants, raise hand, and the best thing is it works on low bandwidth as well. **What do you dislike about Cisco Webex Support?** It is somewhat expensive for personal use. But excellent for enterprise usage. **Recommendations to others considering Cisco Webex Support:** Use it for multiple purposes. It makes you more productive and efficient. **What problems is Cisco Webex Support solving and how is that benefiting you?** Amid COVID-19 situation, we are using Cisco Webex for conferencing, working on projects virtually, one-on-one communication. ### 38. Excellent for unattended remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2020 **What do you like best about Cisco Webex Support?** Very easy to use and gives rich desktop control and file transfer capabilities. **What do you dislike about Cisco Webex Support?** The interface could use a little bit of an update. **What problems is Cisco Webex Support solving and how is that benefiting you?** We connect to our customers daily to provide remote support. This eliminates costly travel to customer sites. ### 39. Super Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2020 **What do you like best about Cisco Webex Support?** The support center was very helpful in helping the school trouble shoot an issue. While it was not a canvas issue they were great in walking through all possible issues. **What do you dislike about Cisco Webex Support?** I did not have a negative experience. I felt they went out of their way to support our needs. **What problems is Cisco Webex Support solving and how is that benefiting you?** We were having student connectivity issues and errors. The issue was on the webex admin side for our group but their patience with troubleshooting was excellent. ### 40. A great alternative **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2020 **What do you like best about Cisco Webex Support?** It is very user friendly and a wide range of staff is able to use it with success **What do you dislike about Cisco Webex Support?** Sometimes with larger meetings it was difficult to hear what individual people were saying **Recommendations to others considering Cisco Webex Support:** Make sure all users are on the same internet, for example some using Chrome and others using safari may have led to a delayed connection **What problems is Cisco Webex Support solving and how is that benefiting you?** We are able able to connect from our homes during this global pandemic and maintain our job outcomes ### 41. User experience for webex **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2020 **What do you like best about Cisco Webex Support?** The platform is user friendly, you can find anything you need in easy way, for chatting, or sharing specific screen not all screens, video conference is very powerful, level of security is good **What do you dislike about Cisco Webex Support?** It consume a lot of bandwidth, in case the internet connection not very good it will be better to user another remote desktop connection **What problems is Cisco Webex Support solving and how is that benefiting you?** Update software, support for another countries, meetings between the managers ### 42. Cannot mute software/system sounds and audio while keeping meeting alive. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2020 **What do you like best about Cisco Webex Support?** The webex teams app, when talking, it focused on the primary speaker for view. The remote support tool is easy to use. **What do you dislike about Cisco Webex Support?** Cannot mute software/system sounds and audio while keeping meeting alive. **Recommendations to others considering Cisco Webex Support:** None at this time. **What problems is Cisco Webex Support solving and how is that benefiting you?** No major problems except for choppy audio if more than one person has noises on their end(like barking dogs) ### 43. Webex **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2020 **What do you like best about Cisco Webex Support?** How is easy it is to access customers machine - also share your screen to participants. **What do you dislike about Cisco Webex Support?** When the customer reboots you lose access to the machine and need to restart the session. **What problems is Cisco Webex Support solving and how is that benefiting you?** I work in support and it easier to resolve customers issues and see their machine. ## Cisco Webex Support Discussions - [How do I use Webex support?](https://www.g2.com/discussions/how-do-i-use-webex-support) - [What software do I need for Webex?](https://www.g2.com/discussions/what-software-do-i-need-for-webex) - [What is Webex Support Center?](https://www.g2.com/discussions/what-is-webex-support-center) - [View Cisco Webex Support pricing details and edition comparison](https://www.g2.com/products/cisco-cisco-webex-support/reviews?open_modal_url=%2Fproducts%2Fcisco-cisco-webex-support%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fcisco-cisco-webex-support%252Freviews%26source%3Dpdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-05-29+12%3A35%3A46+-0500&secure%5Bsession_id%5D=e576ecfb-2425-4407-9749-bed3e51ceec0&secure%5Btoken%5D=81469e16fd0ae0e4b90da22094cf835a87f5e6fda03ac8968dc7d39636208749&format=llm_user) ## Cisco Webex Support Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top Cisco Webex Support Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,859 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) - 4.3/5.0 (462 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (674 reviews)