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Compare Splunk On-Call and xMatters 
Featured Products
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Enterprise (63.9% of reviews)
Entry-Level Pricing
--
Free 10 Users Per Month
Splunk On-Call
Star Rating
(50)4.6 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
--
Browse all 4 pricing plansxMatters
Star Rating
(712)4.5 out of 5
Market Segments
Enterprise (63.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that xMatters excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Splunk On-Call. Users appreciate the platform's ability to automate workflows and its extensive integration options, making it a preferred choice for many teams.
- Users say that Splunk On-Call offers a robust notification system that enhances incident management processes. Reviewers highlight its flexibility and configurability, which allows teams to tailor the tool to their specific needs, although some find it challenging to match their workflows perfectly.
- According to verified reviews, xMatters shines in its implementation process, with users noting that the setup was smoother than expected. This ease of implementation is a significant advantage for teams looking to get up and running quickly.
- Reviewers mention that Splunk On-Call provides excellent mobile application integration, allowing team members to respond to alerts from anywhere. This feature is particularly praised by DevOps engineers who value the ability to manage incidents on the go.
- G2 reviewers highlight that xMatters has a strong focus on enterprise needs, with a majority of its user base coming from larger organizations. This market presence may offer additional resources and support tailored for enterprise-level operations.
- Users appreciate the quality of support provided by both platforms, with Splunk On-Call receiving slightly higher marks. Reviewers commend the responsive support team, which is crucial for resolving issues quickly during critical incidents.
Pricing
Entry-Level Pricing
Splunk On-Call
Custom Pricing
--
Create a customized plan to meet your specific needs.
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
Splunk On-Call
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
8.9
46
9.1
507
Ease of Use
8.6
46
8.8
523
Ease of Setup
9.1
29
8.9
301
Ease of Admin
8.9
29
8.8
184
Quality of Support
9.2
42
9.1
432
Has the product been a good partner in doing business?
9.8
26
9.3
176
Product Direction (% positive)
9.2
46
9.2
491
Features by Category
Monitoring
Not enough data
9.3
302
Not enough data
9.5
329
|
Verified
Not enough data
9.1
306
|
Verified
Not enough data
7.6
27
Management Tools
Not enough data
9.1
297
Not enough data
9.2
298
|
Verified
Not enough data
9.0
280
|
Verified
Generative AI
Not enough data
8.3
77
Not enough data
8.5
78
Agentic AI - Incident Management
Not enough data
6.9
21
Not enough data
7.3
17
Not enough data
8.7
26
Not enough data
8.2
19
Not enough data
7.6
16
Not enough data
7.6
17
Not enough data
7.7
21
ServiceNow Apps
Not enough data
9.3
74
Not enough data
9.3
74
Agentic AI - ServiceNow Store Apps
Not enough data
9.0
8
Not enough data
7.7
8
Not enough data
9.0
8
Not enough data
8.6
6
Generative AI
Not enough data
Feature Not Available
Agentic AI - IT Alerting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Records
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Splunk On-Call and xMatters are categorized as IT Alerting and Incident Management
Unique Categories
Splunk On-Call is categorized as Incident Response
xMatters is categorized as ServiceNow Store Apps
Reviews
Reviewers' Company Size
Splunk On-Call
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.0%
Information Technology and Services
28.0%
Retail
8.0%
Marketing and Advertising
6.0%
Broadcast Media
4.0%
Other
24.0%
Information Technology and Services
20.4%
Financial Services
9.0%
Computer Software
7.5%
Hospital & Health Care
6.5%
Banking
5.0%
Other
51.7%
Alternatives
Discussions
Splunk On-Call has no discussions with answers
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
Is Flow Designer available for all customer subscription levels, including Free?
1 Comment
Official Response from xMatters
Yes, Flow Designer is available for all product tiers at no additional charge: Free, Starter, Base,& Advanced.We want every customer to get the most value...Read more
Who is xMatters?
1 Comment
Official Response from xMatters
xMatters is a digital service availability platform that helps enterprises prevent, manage, and resolve IT incidents. Organizations rely on xMatters to...Read more
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