Introducing G2.ai, the future of software buying.Try now
Compare Splunk On-Call and xMatters 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
OnPage
Visit Website
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Enterprise (64.5% of reviews)
Entry-Level Pricing
--
Free 10 Users Per Month
Splunk On-Call
Star Rating
(50)4.6 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
--
Browse all 4 pricing plansxMatters
Star Rating
(701)4.5 out of 5
Market Segments
Enterprise (64.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Splunk On-Call excels in "Ease of Setup" with a score of 9.1, making it a preferred choice for teams looking to implement incident management quickly. In contrast, xMatters has a slightly lower score of 8.7, which some users feel can lead to a more complex initial setup process.
- Reviewers mention that Splunk On-Call's "Quality of Support" is rated at 9.2, with many users praising the responsiveness and helpfulness of the support team. On the other hand, xMatters, while still strong at 9.1, has received feedback indicating that response times can vary, leading to occasional delays in resolving issues.
- G2 users highlight that Splunk On-Call's "Timely Alerts" feature scores an impressive 9.4, with users appreciating the real-time notifications that help them address incidents promptly. In comparison, xMatters also performs well but has a slightly lower score, which some users feel could impact their incident response times.
- Users on G2 report that Splunk On-Call's "Ticket Assignment" feature, rated at 9.1, allows for efficient distribution of tasks among team members, enhancing workflow. Conversely, xMatters, while offering similar functionality, has received mixed reviews regarding its ticketing system's flexibility and user-friendliness.
- Reviewers mention that Splunk On-Call's "Generative AI" capabilities, particularly in "AI Text Summarization," are rated at 8.9, providing users with concise incident summaries that aid in quicker decision-making. xMatters, however, has not yet fully integrated generative AI features, which some users feel limits its effectiveness in automating incident management.
- Users say that Splunk On-Call's "Product Direction" score of 9.2 reflects a strong commitment to continuous improvement and feature updates, which many users find reassuring. In contrast, xMatters, with a score of 9.1, has received feedback suggesting that while updates are regular, they may not always align with user needs as effectively as those from Splunk On-Call.
Pricing
Entry-Level Pricing
Splunk On-Call
Custom Pricing
--
Create a customized plan to meet your specific needs.
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
Splunk On-Call
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
8.9
46
9.1
497
Ease of Use
8.6
46
8.8
513
Ease of Setup
9.1
29
8.8
291
Ease of Admin
8.9
29
8.8
181
Quality of Support
9.2
42
9.1
422
Has the product been a good partner in doing business?
9.8
26
9.3
173
Product Direction (% positive)
9.2
46
9.2
482
Features by Category
Monitoring
Not enough data
9.3
294
Not enough data
9.5
319
|
Verified
Not enough data
9.1
297
|
Verified
Not enough data
7.9
21
Management Tools
Not enough data
9.1
289
Not enough data
9.1
290
|
Verified
Not enough data
9.0
274
|
Verified
Generative AI
Not enough data
8.5
71
Not enough data
8.6
73
Agentic AI - Incident Management
Not enough data
7.0
16
Not enough data
7.1
12
Not enough data
8.5
20
Not enough data
8.1
15
Not enough data
6.9
12
Not enough data
7.3
13
Not enough data
7.1
14
ServiceNow Apps
Not enough data
9.3
73
Not enough data
9.4
73
Agentic AI - ServiceNow Store Apps
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
8.6
6
Generative AI
Not enough data
Feature Not Available
Agentic AI - IT Alerting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Records
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Splunk On-Call and xMatters are categorized as IT Alerting and Incident Management
Unique Categories
Splunk On-Call is categorized as Incident Response
xMatters is categorized as ServiceNow Store Apps
Reviews
Reviewers' Company Size
Splunk On-Call
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.0%
Information Technology and Services
28.0%
Retail
8.0%
Marketing and Advertising
6.0%
Broadcast Media
4.0%
Other
24.0%
Information Technology and Services
20.4%
Financial Services
9.1%
Computer Software
7.5%
Hospital & Health Care
6.6%
Banking
5.1%
Other
51.4%
Alternatives
Discussions
Splunk On-Call has no discussions with answers
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
Is Flow Designer available for all customer subscription levels, including Free?
1 Comment
Official Response from xMatters
Yes, Flow Designer is available for all product tiers at no additional charge: Free, Starter, Base,& Advanced.We want every customer to get the most value...Read more
Who is xMatters?
1 Comment
Official Response from xMatters
xMatters is a digital service availability platform that helps enterprises prevent, manage, and resolve IT incidents. Organizations rely on xMatters to...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
