Link copied to clipboard # Splunk On-Call vs xMatters Comparison - What are their main differences? Share [ Export ](/compare/splunk-on-call/xmatters/export.csv) Splunk On-CallxMatters[+ Add Product](#) Reviews **Splunk On-Call** [ 4.5/5(52) ](https://www.g2.com/products/splunk-on-call/reviews#reviews) **xMatters** [ 4.5/5(794) ](https://www.g2.com/products/xmatters/reviews#reviews) Pricing **Splunk On-Call** Free Trial **--** · Custom Pricing **xMatters** Free Trial **Free** 10 Users Per Month · Free **Pricing Insights** from reviews Time to Implement **Splunk On-Call** 2 monthsFaster Based on 5 responses **xMatters** 3 months Based on 8 responses Return on Investment **Splunk On-Call** 8 months7 months sooner Based on 7 responses **xMatters** 15 months Based on 7 responses Perceived Cost **Splunk On-Call** $$$$$ **xMatters** $$$$$ Average Discount **Splunk On-Call** 13%1% more **xMatters** 12% Pros & Cons **Splunk On-Call** [ Alerting System (3) ](https://www.g2.com/products/splunk-on-call/reviews?filters%5Bsentiment_snippet%5D=2439808&qs=pros-and-cons#reviews)[ Alert Management (3) ](https://www.g2.com/products/splunk-on-call/reviews?filters%5Bsentiment_snippet%5D=2439749&qs=pros-and-cons#reviews)[ Limited Features (2) ](https://www.g2.com/products/splunk-on-call/reviews?filters%5Bsentiment_snippet%5D=2439762&qs=pros-and-cons#reviews)[ Missing Features (2) ](https://www.g2.com/products/splunk-on-call/reviews?filters%5Bsentiment_snippet%5D=2439831&qs=pros-and-cons#reviews) **xMatters** [ Alerting System (62) ](https://www.g2.com/products/xmatters/reviews?filters%5Bsentiment_snippet%5D=1277951&qs=pros-and-cons#reviews)[ Ease of Use (54) ](https://www.g2.com/products/xmatters/reviews?filters%5Bsentiment_snippet%5D=1276863&qs=pros-and-cons#reviews)[ Complexity (26) ](https://www.g2.com/products/xmatters/reviews?filters%5Bsentiment_snippet%5D=1275887&qs=pros-and-cons#reviews)[ Learning Curve (22) ](https://www.g2.com/products/xmatters/reviews?filters%5Bsentiment_snippet%5D=1276555&qs=pros-and-cons#reviews) Integrations **Splunk On-Call** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-cloudwatch.jpg "Product Avatar Image") Amazon CloudWatch ](https://www.g2.com/products/amazon-cloudwatch/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da633d2d1c1fd43e5e3cc46236965f55/elastic-elasticsearch.png "Product Avatar Image") Elasticsearch ](https://www.g2.com/products/elastic-elasticsearch/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8ec3c17e3fb1df25b6a8bd7cc69cf2d1/github.png "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d20584aae28e7a36c33465b06918a4db/grafana.jpg "Product Avatar Image") Grafana Labs ](https://www.g2.com/products/grafana-labs/reviews)[ View all ](https://www.g2.com/products/splunk-on-call/integrations) **xMatters** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b8e9c482c9e44128ab3aea2f20bc6d65/akamai-cloud-block-storage.jpg "Product Avatar Image") Akamai Cloud Block Storage ](https://www.g2.com/products/akamai-cloud-block-storage/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9774a236497e3642b7fe880f6ea9a439/alertus-unified-mass-notification-system.png "Product Avatar Image") Alertus Unified Mass... ](https://www.g2.com/products/alertus-unified-mass-notification-system/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_144c775c7526e65273f5ff969375380f/api-fortress-api-fortress.jpg "Product Avatar Image") API Fortress ](https://www.g2.com/products/api-fortress-api-fortress/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ef7bffbbbd66c3c504ba6d63cca7857/app-dynamic.jpg "Product Avatar Image") App Dynamic ](https://www.g2.com/products/app-dynamic/reviews)[ View all ](https://www.g2.com/products/xmatters/integrations) Screenshots **Splunk On-Call** ![Splunk On-Call screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/45629/expirable-direct-uploads_2F1561164e-bd3b-4af9-a13f-d3b411d90d7f_2FVictorOps_Interface.png) **xMatters** ![xMatters screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/168877/rad.Will.Incident-and-Task-Mgmt-21.332-2-Radar-Chart-v21.12.02-.png) Ratings Meets Requirements **Splunk On-Call** 8.9 8.948 **xMatters** 9.2 9.2543 Ease of Use **Splunk On-Call** 8.6 8.648 **xMatters** 8.9 8.9571 Ease of Setup **Splunk On-Call** 8.9 8.931 **xMatters** 8.9 8.9350 Ease of Admin **Splunk On-Call** 8.8 8.831 **xMatters** 8.9 8.9193 Quality of Support **Splunk On-Call** 9.1 9.144 **xMatters** 9.1 9.1464 Has the product been a good partner in doing business? **Splunk On-Call** 9.5 9.528 **xMatters** 9.3 9.3185 Product Direction (% positive) **Splunk On-Call** 9.0 9.048 **xMatters** 9.2 9.2540 Features Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);) 9.5 5 8.7 405 Monitoring Timely Alerts 9.7(won by 0.2) 5 | Verified 9.5 373 | Verified TIcket Accuracy 9.0 5 | Verified 9.1(won by 0.1) 321 | Verified Constant Monitoring Not enough data 9.3(won by default) 324 AI Monitoring Not enough data 7.7(won by default) 35 Mobile Alerts Not enough data 7.5(won by default) 6 Real-Time Notifications Not enough data 9.7(won by default) 11 Email Alerts Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Management Tools Lifecycle Visualization 9.7(won by 0.7) 5 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 9.0 301 | Verified Ticket Assignment Not enough data 9.2(won by default) 327 Standardization Not enough data 9.2(won by default) 332 | Verified Generative AI AI Text Generation Not enough data 8.3(won by default) 80 AI Text Summarization Not enough data 8.5(won by default) 85 Generative AI Not enough data Not enough data Agentic AI - Incident Management Autonomous Task Execution Not enough data 7.9(won by default) 37 Multi-step Planning Not enough data 8.2(won by default) 33 Cross-system Integration Not enough data 8.7(won by default) 52 Adaptive Learning Not enough data 8.4(won by default) 27 Natural Language Interaction Not enough data 8.3(won by default) 27 Proactive Assistance Not enough data 8.4(won by default) 32 Decision Making Not enough data 8.4(won by default) 34 Third-Party Integrations Not enough data 8.9(won by default) 6 Multi-Language Not enough data Not enough data Additional Functionality Alerts/Notifications Not enough data 9.0(won by default) 10 Workflow Management Not enough data 8.6(won by default) 7 Forms Management Not enough data Not enough data Safety Incident Management Not enough data Not enough data Compliance Management Not enough data Not enough data OSHA Compliance Not enough data Not enough data Task Management Not enough data Not enough data Single Sign On Not enough data Not enough data AI Copilot Not enough data Not enough data Disaster Recovery Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Activity Dashboard Not enough data Not enough data Issue Management Not enough data Not enough data Communications Management Not enough data Not enough data Audit Trail Not enough data Not enough data IT Incident Management Not enough data Not enough data Audit Management Not enough data Not enough data Event Logs Not enough data Not enough data Risk Analysis Not enough data Not enough data Risk Assessment Not enough data Not enough data Incident Reporting Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Reminders Not enough data Not enough data On Call Scheduling Not enough data Not enough data Investigation Management Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Status Tracking Not enough data Not enough data ServiceNow Store Apps[Hide 6 FeaturesShow 6 Features](javascript:void(0);) Not enough data 8.8 87 ServiceNow Apps ServiceNow Integration Not enough data 9.4(won by default) 72 Value Not enough data 9.3(won by default) 73 Agentic AI - ServiceNow Store Apps Autonomous Task Execution Not enough data 9.0(won by default) 8 Multi-step Planning Not enough data 7.4(won by default) 7 Cross-system Integration Not enough data 8.8(won by default) 7 Proactive Assistance Not enough data 8.6(won by default) 6 IT Alerting[Hide 8 FeaturesShow 8 Features](javascript:void(0);) Not enough data 8.2 17 Generative AI AI Text Generation Not enough data Feature Not Available Agentic AI - IT Alerting Cross-system Integration Not enough data 8.2(won by default) 16 Autonomous Task Execution Not enough data Feature Not Available Multi-step Planning Not enough data Feature Not Available Adaptive Learning Not enough data Feature Not Available Natural Language Interaction Not enough data Feature Not Available Proactive Assistance Not enough data Feature Not Available Decision Making Not enough data Feature Not Available User Insights Reviewers' Company Size [![Splunk On-Call](https://images.g2crowd.com/uploads/product/hd_favicon/b92838221b8df42dd6b5bb09c9f8ff55/splunk-on-call.svg "Splunk On-Call")](https://www.g2.com/products/splunk-on-call/reviews) Splunk On-Call Small-Business(50 or fewer emp.) 19.2% Mid-Market(51-1000 emp.) 46.2% Enterprise(\> 1000 emp.) 34.6% [![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters")](https://www.g2.com/products/xmatters/reviews) xMatters Small-Business(50 or fewer emp.) 15.3% Mid-Market(51-1000 emp.) 27.4% Enterprise(\> 1000 emp.) 57.3% Small-Business (50 or fewer emp.) 19.2% 15.3% Mid-Market (51-1000 emp.) 46.2% 27.4% Enterprise (\> 1000 emp.) 34.6% 57.3% Reviewers' Industry [![Splunk On-Call](https://images.g2crowd.com/uploads/product/hd_favicon/b92838221b8df42dd6b5bb09c9f8ff55/splunk-on-call.svg "Splunk On-Call")](https://www.g2.com/products/splunk-on-call/reviews) Splunk On-Call Computer Software 28.8% Information Technology and Services 26.9% Retail 7.7% Marketing and Advertising 7.7% Broadcast Media 3.8% Other 25.0% [![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters")](https://www.g2.com/products/xmatters/reviews) xMatters Information Technology and Services 21.1% Financial Services 8.6% Computer Software 7.5% Hospital & Health Care 6.4% Banking 4.7% Other 51.6% FAQs ## Splunk On-Call vs xMatters FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Splunk On-Call vs xMatters? Splunk On-Call and xMatters both hold a 4.5/5 G2 rating, but xMatters is distinguished by a much larger review base and higher Ease of Use, while Splunk On-Call is noted for its configuration flexibility and escalation policy management. | [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) | [xMatters](https://www.g2.com/products/xmatters/reviews) | | --- | --- | | 4.5/5 (52 reviews) | 4.5/5 (786 reviews) | | — | — | | 8.9 | 8.8 | | 9.1 | 9.1 | | Configuration flexibility and escalation policy management | Incident management automation and large-scale integrations | ### How do the pricing models of Splunk On-Call and xMatters compare? Splunk On-Call and xMatters are rated at parity for value, with both products scoring equally on price and cost satisfaction. - **Splunk On-Call:** Reviewers highlight reasonable pricing and value, especially compared to competitors, with recent reviews noting cost reductions after acquisition. - **xMatters:** Reviewers appreciate the platform's automation and integration capabilities, but some mention licensing costs as a consideration. ### What are the best alternatives to Splunk On-Call and xMatters? The top three alternatives to Splunk On-Call and xMatters are PagerDuty, Opsgenie, and ServiceNow Incident Management. | Product | G2 Rating (reviews) | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | | [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) | 4.5/5 (52) | Reviewers note reasonable pricing and strong escalation policy management | Configuration flexibility and escalation policy management | | [xMatters](https://www.g2.com/products/xmatters/reviews) | 4.5/5 (786) | Reviewers mention automation and integration strengths, with some licensing cost concerns | Incident management automation and large-scale integrations | | [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972) | — | — | | [Opsgenie](https://www.g2.com/products/opsgenie/reviews) | 4.2/5 (54) | — | — | ### Which IT Alerting features should I prioritize when comparing Splunk On-Call and xMatters? Buyers comparing Splunk On-Call and xMatters should prioritize escalation policy management, integration breadth, automation capabilities, incident management features, and ease of configuration. - **Escalation Policy Management:** Splunk On-Call is frequently cited for its escalation policy flexibility (3 all-time mentions); xMatters reviewers highlight advanced escalation automation and reduction in response times. - **Integration Breadth:** Splunk On-Call integrates with Slack (8 all-time mentions), Jira, and Statuspage; xMatters integrates with Slack (42 all-time mentions), Jira (21), and Datadog (9). - **Automation Capabilities:** xMatters is praised for its automation builder and AI-powered incident intelligence in recent reviews. - **Incident Management Features:** Both products are cited for incident management, but xMatters receives more recent praise for audit trails and context enrichment. - **Ease of Configuration:** Splunk On-Call is noted for configuration ease (2 all-time mentions), while xMatters reviewers mention a learning curve for advanced workflow setup. ### What are the pros and cons of Splunk On-Call vs xMatters? Splunk On-Call's headline strength is configuration flexibility and escalation policy management, while xMatters stands out for automation and integration breadth. - **Splunk On-Call strengths:** Configuration flexibility (2 all-time mentions), escalation policy management (3), robust notification system, and easy integrations (2). - **Splunk On-Call trade-offs:** Limited features (2), missing features (2), notification issues (2), complex UI, and difficult customization. - **xMatters strengths:** Automation builder, AI-powered incident intelligence, broad integration support (Slack, Jira, Datadog), and advanced escalation logic. - **xMatters trade-offs:** Reviewers note a learning curve for advanced workflow setup, complex on-call scheduling for dynamic teams, and reporting limitations. ### Is Splunk On-Call or xMatters better for small businesses? Splunk On-Call is a better fit for small businesses, as reviewers highlight its reasonable pricing and ease of setup for smaller teams. - **Splunk On-Call:** Reviewers from small businesses note the product's flexibility, reasonable pricing, and straightforward setup as key advantages. - **xMatters:** While xMatters is praised for automation and integration, reviewers mention a steeper learning curve and more complex configuration, which may be less ideal for small business environments. ### Which IT Alerting platform has better integrations? xMatters is favored by reviewers for integrations, with significantly higher mention counts for key third-party tools. - **Splunk On-Call:** Integrates with Slack (8 all-time mentions), Jira, and Statuspage, with reviewers noting easy integrations. - **xMatters:** Integrates with Slack (42 all-time mentions), Jira (21), and Datadog (9), with reviewers consistently highlighting integration breadth and automation builder capabilities. ### How do Splunk On-Call and xMatters compare on customer support? Splunk On-Call and xMatters are rated at parity for Quality of Support, both scoring 9.1, with reviewers describing strong support experiences for each. - **Splunk On-Call:** Reviewers consistently praise responsive and helpful support, with several citing quick setup assistance and ongoing guidance. - **xMatters:** Reviewers describe support as responsive and helpful, though a few mention slower response times for complex issues or advanced workflow questions. ### Which is easier to implement, Splunk On-Call or xMatters? Splunk On-Call and xMatters are rated at parity for Ease of Setup, with scores of 8.9 and 8.8 respectively, and reviewers for both products describe straightforward initial implementation with some complexity for advanced configurations. - **Splunk On-Call:** Reviewers highlight easy setup and quick onboarding, with some noting complexity in advanced scheduling or customization. - **xMatters:** Reviewers describe the initial setup as smooth for basic use, but note a learning curve and more involved process for advanced workflow and reporting configurations. ### Which product has better Value? Splunk On-Call and xMatters are rated at parity for Value, with both products scoring equally on value-related dimensions and reviewers citing strong value for their respective strengths. - **Splunk On-Call:** Value-related dimension scores are at parity with xMatters; reviewers highlight configuration flexibility and escalation management as key value drivers (3 all-time mentions for escalation policy management). - **xMatters:** Value-related dimension scores match Splunk On-Call; reviewers cite automation builder, integration breadth, and incident management automation as primary sources of value. 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