Call Center Studio Reviews & Product Details

Operating an effective remote business is more important than ever. Call Center Studio offers an AI-powered contact center platform that enables your agents to serve customers seamlessly from anywhere. With an intuitive and flexible cloud-based interface, you can set up your AI contact center quickly and train agents in minutes. Leverage AI tools to assist your team, automate routine tasks, and enhance every customer interaction. Listen to call recordings and use AI-driven insights to continuously improve performance. Plus, with advanced reporting and always-available customer support, you get 24/7 assistance from a dedicated team committed to your success.

Seller

Call Center Studio

Discussions

Call Center Studio Community

Languages Supported

English, French, Spanish, Turkish

Overview by

Ezgi Akar

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

13 months

View More Pricing Information

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Call Center Studio Media

This is the login screen of Call Center Studio, accessed by user's credentials, allowing for role-based interfaces.

This is the panel where the system administrator manages the functionalities.

This is where the agent makes/receives calls & messages and manages daily tasks

Call Center Studio Demo - Supervisor Screen

This is the screen for the supervisors of the system where they can interact with their team and monitor KPIs real time.

Call Center Studio Demo - Performance & Reporting Screen

This screen is a sample from the vast array of different analytics, performance & reporting features.

Call Center Studio Demo - Active Chat Screen

This is where agents can manage their chat messages.

Call Center Studio Reviews (84)

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Muhammad S.

1/22/2026

"Streamlined Omni-Channel Solution with API Challenges"

3/5

What do you like best about Call Center Studio?

I appreciate Call Center Studio for its omni-channel capabilities, which integrate voice, text, email, and social media into a single platform. I enjoy the robo calls feature that automates our outbound calls without relying on human agents, which enhances efficiency. The predictive dialer is also a standout feature as it saves agents time by engaging them only when a customer picks up the call. Review collected by and hosted on G2.com.

What do you dislike about Call Center Studio?

We face significant issues when we integrate our inhouse CRM with their solution using APIs. The behavior is not consistent, and at times root cause analysis is not that concrete. Review collected by and hosted on G2.com.

David M.

Product Director

Mid-Market (51-1000 emp.)

9/26/2024

"Works as sold and expected and more"

5/5

What do you like best about Call Center Studio?

The product does everything that they said, easy to use and manage and support teams are responsive Review collected by and hosted on G2.com.

What do you dislike about Call Center Studio?

No complaints thus far from using the platform and the changes and additions we have asked for Review collected by and hosted on G2.com.

Michal H.

Senior Project Manager

Small-Business (50 or fewer emp.)

9/4/2024

"What he can do, he can do well"

5/5

What do you like best about Call Center Studio?

Price, support, new interface, API, possibility of many settings Review collected by and hosted on G2.com.

What do you dislike about Call Center Studio?

MFA is not possible to enable one by one person.

There is only possibility to allow MFA for all at once. Review collected by and hosted on G2.com.

Gözde A.

Customer Experience Manager

Mid-Market (51-1000 emp.)

10/6/2023

"Affordable, improving themselves every day"

3.5/5

What do you like best about Call Center Studio?

Communication, technical support, price / performance Review collected by and hosted on G2.com.

What do you dislike about Call Center Studio?

Reporting, Dashboard, screens, chat screens Review collected by and hosted on G2.com.

Serdar Y.

Call center manager

Small-Business (50 or fewer emp.)

3/3/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Perfect Job!!!"

5/5

What do you like best about Call Center Studio?

I have written my opinions many times and i can write all the time. The best one is they have quick and professional support team as 24 hours. Also very easy to use Review collected by and hosted on G2.com.

What do you dislike about Call Center Studio?

we are working over than 6 year with them and there is no problem even one time. Review collected by and hosted on G2.com.

Recommendations to others considering Call Center Studio:

The first important one you can find anytime a responsible clerk when you need to support. And they are very quick and professional. Review collected by and hosted on G2.com.

What problems is Call Center Studio solving and how is that benefiting you?

Our guests call us via call center studio for reservation and support. Guest can contact with us 7/24. So call center studio our best partner. Review collected by and hosted on G2.com.

Sufyan S.

Floor manager

Mid-Market (51-1000 emp.)

10/1/2021

"Call Center Studio has been one of the best dialers I have used in my carrier as a Sales executive."

5/5

What do you like best about Call Center Studio?

The thing I like the most about CCS is that it helps keep track of all the movements of the agents that are using it, and even if they hit break for a second or try to do anything dodgy. It is very convenient to monitor everything from the dashboard, which is an excellent asset for the management. Plus, it also automatically saves the customers' information that has previously been calling on this dialer which is very helpful for the agents. Review collected by and hosted on G2.com.

What do you dislike about Call Center Studio?

One caveat of CCS is that it gets stuck automatically sometimes due to some glitch, and if this gets fixed, it is a fantastic dialer. Review collected by and hosted on G2.com.

Casper S.

Customer Support Executive

Mid-Market (51-1000 emp.)

10/13/2021

"Best for Call Centers Simple and Easy"

5/5

What do you like best about Call Center Studio?

CCS is Simple and Easy, and Fast Dialer . Probably best for Call centers, it provides the best Call quality without any distortions and line breaks, and I have been using it for six months. It's perhaps the best Dialer I have ever used, and I love how fast it is because it makes work easier. I will recommend this dialer to everyone out there because it's an amazing one. Review collected by and hosted on G2.com.

What do you dislike about Call Center Studio?

It's the Best. We just need a new UI interface. Everything else is perfect Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

5/22/2021

"Best software I've used for Call Center so far. Easy, fast, stable."

5/5

What do you like best about Call Center Studio?

The technical support team is really fast in response and helps you till the end with great effort. I'm not saying that we need technical support often; at times, we did, the issues were instantly solved. Review collected by and hosted on G2.com.

What do you dislike about Call Center Studio?

Not much at all. We've encountered issues, but they all have their easy workarounds. I was surprised to see that there isn't much that I can name. Review collected by and hosted on G2.com.

Recommendations to others considering Call Center Studio:

A cloud-based call center software couldn't have been easier to work with. I didn't try any alternatives, but I'm pretty sure I won't need to. All of our expectations were covered with high satisfaction from both users and managers in our team. Definitely worth a try. Review collected by and hosted on G2.com.

What problems is Call Center Studio solving and how is that benefiting you?

We are managing helpdesk operations. The reporting functionalities are the most we are benefiting from. Easy to collect and export the data. It helps lessen the iterations between parties that are interested in the reports. Review collected by and hosted on G2.com.

Muhammad H.

Mid-Market (51-1000 emp.)

9/30/2021

"Its always good, loved it"

5/5

What do you like best about Call Center Studio?

The best thing is that there are no bugs in this, and free of glitches. It makes me comfortable to dial.Its friendly user interface makes me love it. Review collected by and hosted on G2.com.

What do you dislike about Call Center Studio?

There is nothing to dislike. I have been in love with this software Review collected by and hosted on G2.com.

Recommendations to others considering Call Center Studio:

They must try Call Center Studio, as it is amicable and easy to use. controlled design of this software helps you take the smooth call and handle call flow Review collected by and hosted on G2.com.

What problems is Call Center Studio solving and how is that benefiting you?

Frequently using Call Center Studio for solving my customer's problems by listening to their queries and issues, and it's smooth enough to use it at any ease. Happy to get this software at my work Review collected by and hosted on G2.com.

Nazim S.

Site-Tesis Yönetimi ve Müşteri İlişkileri Yönetmeni

Mid-Market (51-1000 emp.)

3/2/2021

"my alo-tech (Call Center Studio) experience"

5/5

What do you like best about Call Center Studio?

very good program overall. I've recommended it to two other companies and they use it too. evaluations are very easy. reports are very fast and accurate

easy access, easy transportation, fast technical support Review collected by and hosted on G2.com.

What do you dislike about Call Center Studio?

I have not had a bad experience. thank you. anyone can use it easily. Review collected by and hosted on G2.com.

Recommendations to others considering Call Center Studio:

very easy to use. simple interfaces. very good user support. evaluations are very easy. reports are very fast and accurate. You don't need to be together. cheap, easy, immediately used. great program. You won't regret it. Review collected by and hosted on G2.com.

What problems is Call Center Studio solving and how is that benefiting you?

I manage my company's customer relations network. call talk, switchboard, conversation. evaluation, audio recordings, follow-up performance. Review collected by and hosted on G2.com.