--- title: Talkdesk Reviews meta_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2586 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2586 scale: '5' date_modified: '2026-08-15' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews **Vendor:** Talkdesk **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,586 ## About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ## Talkdesk Pros & Cons **What users like:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. (310 reviews) - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. (175 reviews) - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. (171 reviews) - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. (167 reviews) - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. (114 reviews) - Intuitive (109 reviews) - Customer Satisfaction (107 reviews) - User Interface (107 reviews) - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. (102 reviews) - Recording Features (92 reviews) **What users dislike:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. (119 reviews) - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. (78 reviews) - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. (76 reviews) - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. (58 reviews) - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. (54 reviews) - Poor Customer Support (53 reviews) - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. (50 reviews) - Software Bugs (46 reviews) - Poor Reporting (43 reviews) - Inadequate Reporting (39 reviews) ## Talkdesk Reviews ### 1. Talkdesk review **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Talkdesk?** I like the format and the way it is designed should be for optimum experience. **What do you dislike about Talkdesk?** It is not user friendly and the consistency in errors is more constant than the reliability. **What problems is Talkdesk solving and how is that benefiting you?** We only are allowed the basic version of talkdesk and that is not optimal for our needs. As a team, we do wonder if we were given the full use of what Talkdesk has to offer if it would be more beneficial. However, this version does not lend itself to ease of our purposes. It's difficult to filter through contacts, the filter system as a whole is lacking and does not make running reports beneficial. ### 2. I have incurred challenges with our transition to TalkDesk but they are willing to listen **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Talkdesk?** TalkDesk offers a state of the art incoming and outgoing phone channel experience. Calls route correctly and can be dispostioned with little effort. Reporting for queue calls is accurate and detailed. **What do you dislike about Talkdesk?** TalkDesk support interactions have been the most challenging part of the experience so far. We have had some open tickets that have not been solved in several months but TalkDesk has let us know that they are still working towards a solution. Email reporting and routing have been challenging as well. **What problems is Talkdesk solving and how is that benefiting you?** Cloud based solution has been a positive change from our previous platform. ### 3. Great platform for a call center **Rating:** 4.5/5.0 stars **Reviewed by:** Hayden S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Talkdesk?** Talkdesk is helpful in making call center and digital customer support service easy to implement and use. Various features and integration option with ecommece platfom like Zendesk is available. **What do you dislike about Talkdesk?** Integrated service for collaboration between agents and employee isn't easy to setup. That is the only real issues that we had with Talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk give seamless connection with Microsoft Team that we use for collabroation and quick communication medium. It has improve our collaboration and able to parsing information quicker. ### 4. Talkdesk - From an IT Support Engineer's perspective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Talkdesk?** Almost completely hands-off after the user's profile is configured **What do you dislike about Talkdesk?** There are sometimes delays in working with their Tech Support as they are in different geographic areas and time zones **What problems is Talkdesk solving and how is that benefiting you?** Remote management of agents globally is virtually seamless **Official Response from Aunalisa Arellano:** > Thank you so much for taking the time to review Talkdesk! We are thrilled to hear that the platform is supporting your remote work operations. ### 5. Amazing and impactful call center management system **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline C. | Senior Account Executive, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Talkdesk?** Its automatic call distributor facilitates swift connections between customers and agents. **What do you dislike about Talkdesk?** There was no least feature, everything has been helpful so far. **What problems is Talkdesk solving and how is that benefiting you?** Efficient handling of digital support tickets improved sales response time and activity transparency. ### 6. A reliable VoIP service. **Rating:** 4.0/5.0 stars **Reviewed by:** Adrian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Talkdesk?** Being able to track connected users and their status at all times is very useful for me. Its usage is simple and intuitive, suitable for daily use. The support team's response is very quick. **What do you dislike about Talkdesk?** The shift rotation generator could be greatly improved. **What problems is Talkdesk solving and how is that benefiting you?** Call management by multiple agents depending on the origin of each call. ### 7. Over complicated, glitchy **Rating:** 2.5/5.0 stars **Reviewed by:** Jaimi R. | Customer Care Associate, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Talkdesk?** The phone operating system is great, very organized. We use it for all of our daily customer interactions. **What do you dislike about Talkdesk?** There are many glitches with this program and we often have to log out/back in to resolve them. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is designed to link all customer interactions under one contact, which has been helpful when reviewing their history with us. ### 8. Talkdesk - Cons and pros **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Talkdesk?** Comprehensive Features ,Reliability and the Intuitive Interface **What do you dislike about Talkdesk?** there are features that could be good to implement,there are some delays in customer support **What problems is Talkdesk solving and how is that benefiting you?** Is way better regarding calling customers **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate Talkdesk's comprehensive features, reliability, and intuitive interface. We're constantly working to improve our platform, so we appreciate your feedback on features and customer support delays. ### 9. Recommended reporting tool **Rating:** 4.5/5.0 stars **Reviewed by:** Paula d. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Talkdesk?** Talkdesk is a highly recommended tool, with which you can communicate by telephone with customers, as well as perform a wide range of call follow-ups and reports to take into account and have a continuous improvement of the service provided. **What do you dislike about Talkdesk?** Some wireless headsets do not allow you to answer calls if you are not in front of the computer. **What problems is Talkdesk solving and how is that benefiting you?** It is very useful to be able to record calls so that you can listen to them again. This can avoid misunderstandings with customers and improve quality. ### 10. Great tool for small business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Talkdesk?** The dashboard section is very user-friendly. The report section is getting few good updates to customize reports. **What do you dislike about Talkdesk?** The forecast section has to be polished. **What problems is Talkdesk solving and how is that benefiting you?** Schedule management, customized reports to track agents' performance (schedule completion, adherence, etc.), quality evaluation reports, and coaching. The ability to see a month back of an agent's adherence in their schedule view. ### 11. Talkdesk Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Britney M. | Customer Service Representaive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Talkdesk?** Like how easy it is to navigate and user-friendly. The layout of the program is clear and legible. **What do you dislike about Talkdesk?** Has some glitches occasionally. Issues have to be resolved in a different format which takes some time to resolve. **Recommendations to others considering Talkdesk:** Make's your job that much easier by connecting with people, whether it's other coworkers, clients, or customers. **What problems is Talkdesk solving and how is that benefiting you?** Make my job easier to communicate with customers. ### 12. Better than other services, with room for improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Talkdesk?** I personally really like how visually pleasing the interface is along with the intuitive nature. The integration with Salesforce worked fairly well **What do you dislike about Talkdesk?** Setting up users for how my company wants them, is a little longer of a process than our previous system. We also experienced a good amount of our calls getting blocked as spam, or the calling system being down altogether **What problems is Talkdesk solving and how is that benefiting you?** Cleaner data within Salesforce that is more defined and accurate to the call ### 13. Talkdesk has excellent customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Yolanda Q. | Associate Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Talkdesk?** Talkdesk requires a good internet network, at the point when the representatives have a good network, it has been very reliable. It blends with the Salesforce procedures through the buttons, no coding is required. The integration is pretty tight, We have encountered some minor issues, but they were easily resolved. The registrar scores a 10 for usability, I think it is the best representation of its kind that I have observed in different parts, it is very intuitive. In spite of the fact that, the contact core tab that is required to be kept up is not at all amazing. It's not very defined, the representatives don't take into account the voice email section and it may possibly be quite optimal. **What do you dislike about Talkdesk?** On certain occasions, error replies are not clear inside the video calls, the reasons why the number was not effective may not be evidently clear to an advisor. Stories have increased, however the ability to make stories through telephones is slow, clumsy and complicated to use. It is not possible to observe missed calls or voicemails on the identifier, it must possess a tab that is available. I know it is a design alternative to preserve the GPS screen as simple as possible, however it would be wonderful to be able to observe this. **What problems is Talkdesk solving and how is that benefiting you?** The word Talkdesk is used in marketing, sales and finance. It is very mixed with respect to Salesforce, and has been used in order to increase the speed of response and transparency of actions, within sales. It is possible to execute and measure prospect response times accurately, in addition to initiating CRM automation from the moment a conversation is completed. This has saved the marketing group a lot of time and we would never use our old, failed VOIP for business program again. ### 14. AI Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Juan F. | Customer Service Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2021 **What do you like best about Talkdesk?** Talkdesk is a company that is really innovating Cx with a realistic look at what works by relaying on customer feedback. Their AI products are easy to use and they make sense. **What do you dislike about Talkdesk?** There tier 2 and 3 for support is in Europe sometimes you have to wait an entire day for an answer. Although they have be come better. **What problems is Talkdesk solving and how is that benefiting you?** Budget was the main reason we move to talkdesk, although we did save money moving to talkdesk we now bundle up with different products that is making us save even more money. ### 15. Good application **Rating:** 4.0/5.0 stars **Reviewed by:** Patricia T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Talkdesk?** It is user friendly system. If you need support, you can call their phone number or email them. Their reponse time is fairly quick . What I also like is their Guarian Report which reports issue quickly and efficently. **What do you dislike about Talkdesk?** The fact that if a call gets tranferred to our third party provider we are still billed for it. Also, there are many reports to extract but with some practice it is clear and effective. **What problems is Talkdesk solving and how is that benefiting you?** We are experiencing some issues with reporting our inboud, missed calls and calls answered under our time threshold. With support from the TalkDesk team, it is clearer the difference between the different types of calls and how to quatify our information. ### 16. Customer Service **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Talkdesk?** Easy to learn Audio qulaity is good, reliable Easy to implement **What do you dislike about Talkdesk?** Filters very limited Reporting is complicated and antiquated Random glitches (disconnected calls, activities page wont load or update) I cant see who is on a current call Takes too long to update last call **What problems is Talkdesk solving and how is that benefiting you?** Incoming and outgoing call flow, about 100-200 calls per day. Customer service and sales function for a customer base of 3500. ### 17. talkdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Talkdesk?** ease of use, very easy to contact support **What do you dislike about Talkdesk?** nothing for now, even the reports avec accessibles. System is not slow **What problems is Talkdesk solving and how is that benefiting you?** Our call center is using it ### 18. User adaptation is very easy. Reporting is quite complex. **Rating:** 4.0/5.0 stars **Reviewed by:** Mélanie G. | Training Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2023 **What do you like best about Talkdesk?** Having a web platform to view the dashboard and also an app to take calls **What do you dislike about Talkdesk?** Building reports and finding reports is quite complex. There are lots of options, and it's difficult to ensure you are getting the results you need. It's difficult to find call recordings. Charges time for transferred calls after the transfer is done. **What problems is Talkdesk solving and how is that benefiting you?** Less downtime, as there are multiple companies using it, downtime is fixed quickly. ### 19. Solid tool for our 300+ team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Talkdesk?** Configured nicely with Zendesk, I like our CSM and AE, relatively user friendly **What do you dislike about Talkdesk?** Pushy for 2+ year contracts, the desktop app can be annoying to resize/allows sits on top of screens, glitchy and very sensitive to internet connection **What problems is Talkdesk solving and how is that benefiting you?** Our customer support team uses Talkdesk and we use the studio flow to set up a robust IVR ### 20. Simple and user userfriendly **Rating:** 4.5/5.0 stars **Reviewed by:** Nika B. | Head of Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Talkdesk?** One of the great things about Talkdesk is that it's straightforward to use, has a simple UI and allows you to make calls easily. It's easy to keep track of inbound and outbound calls, allows you to add contacts, and quickly identify regular callers. It's easy to track what users are doing and the reporting part is really neat. You can create dashboards to keep track of specific metrics that are most important to you. **What do you dislike about Talkdesk?** Nothing at the moment, encountered few bugs and downtime here and there but nothing serious to be dissatisfied with. Everything works well most of the time and causes no issues. **What problems is Talkdesk solving and how is that benefiting you?** We use taldesk to make outbound calls and receive inbound calls, It's easily integrated into other platforms and offers consistent service. Calling to foreign numbers is also really neat, typifying calls and checking recordings is essential for evaluations. Coaching is also vital to help out with difficult cases. ### 21. Perfect Dialer! **Rating:** 4.5/5.0 stars **Reviewed by:** Shanil S. | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Talkdesk?** The application and the website for tracking is one of the best that I have used so far. It's pretty easy to use and all the functionalities work without any lag. **What do you dislike about Talkdesk?** There's nothing so far I dislike about Talkdesk. It's pretty easy to use and all the functionalities work without any lag. It's the best application I have used so far for dialing purpose. **What problems is Talkdesk solving and how is that benefiting you?** We use Talkdesk to outcall the consumers and talk to them. It also gives us the accurate report through which we are able to track the performance. It's very easy to use. ### 22. Very complete CRM to manager Phone channel **Rating:** 4.5/5.0 stars **Reviewed by:** Max C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Talkdesk?** Great usability and data dashboards. Our KAM is very attentive and has been a true partner in solving business problems together **What do you dislike about Talkdesk?** The price point is a little bit high for ~100-150 licenses range **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk allow us to take inbound calls from customers and perform Outbound calls for Collections and sometimes support ### 23. Talkdesk is excellent for phone service, but needs to keep innovating. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Talkdesk?** It works for taking inbound and outbound calls. **What do you dislike about Talkdesk?** I have been a long-time Talkdesk customer and find they keep innovating every year. Sometimes customer service takes a while, and has many departments to reach to resolve problems. **What problems is Talkdesk solving and how is that benefiting you?** They help us answer phone calls and make outbound calls. ### 24. experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Talkdesk?** It is a very easy to use, very precise tool. **What do you dislike about Talkdesk?** more communication with customer service **What problems is Talkdesk solving and how is that benefiting you?** Contactability with more clients ### 25. Talkdesk reciews **Rating:** 3.5/5.0 stars **Reviewed by:** Aurora L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Talkdesk?** Realtime verification of the agents status, we are able to hear real live calls, change status, skills and configurations, also has a lots of reports that are available for daily duties **What do you dislike about Talkdesk?** Talkdesk has a lot of bugs, with no reason agents stop hearing the customers and vice versa, they are not able to see sometimes the chats until they restart the app, not always works the templates, the connection with the client programs doesb't works correctly. If the agent had a power outage or internet outage the system let them connect creating issues when they got any type of interactions creating a bad experience to the customers **What problems is Talkdesk solving and how is that benefiting you?** Trying to fix that the after call work has automatic change to avail, but works sometimes and other times keep the agents on that status for the system when they see that are on avail ### 26. Versatile Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ahsen S. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Talkdesk?** Easy to modify phone system and great reporting **What do you dislike about Talkdesk?** The system is a bit pricey relative to its competitors. **What problems is Talkdesk solving and how is that benefiting you?** Data analytics on calls ### 27. Really great for the most part **Rating:** 3.5/5.0 stars **Reviewed by:** Terri C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Talkdesk?** I love that you can use phone, email,sms,and chat all in one place and that it can be integrated with other programs. **What do you dislike about Talkdesk?** It seems to get bugs more often than I would like, however they are quick to fix those problems. **What problems is Talkdesk solving and how is that benefiting you?** Talk desk has kept us from having to use multiple programs and has everything in one place. ### 28. User Friendly calling software **Rating:** 5.0/5.0 stars **Reviewed by:** Navish S. | Customer Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Talkdesk?** Talkdesk helps me in the best way possible. Some of the features which I like most are listed below Desktop app with all features to make life easier. Comprehensive reporting helps manage teams and projects effortlessly. Easily integrate into existing setup with a single click, making it convenient and fast to set up. Get help from our round-the-clock customer service team anytime you need it. Intuitive design makes it easy to rebuild flows or create new ones as needed Always keep up to date with the latest features. **What do you dislike about Talkdesk?** As it was made for professionals by professionals. While using it for a long time, I didn't notice any such features. Every option has its usage and justifies their purpose **What problems is Talkdesk solving and how is that benefiting you?** Communication is the key to every successful business; not only is it an excellent tool for businesses when it comes to managing calls. The features are spot-on and make life a lot easier; as a result, successful communication becomes effortless. From a usability standpoint, it's fantastic. In short, if you're looking for an excellent call management solution that'll help keep your business running smoothly, Talkdesk is worth considering! ### 29. Good but **Rating:** 4.0/5.0 stars **Reviewed by:** ignacio F. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Talkdesk?** The way we can handle calls, the stability and the support we have is really good **What do you dislike about Talkdesk?** the reports and the way to build it is complicated whe you dont have any assistance **What problems is Talkdesk solving and how is that benefiting you?** the stability is way better that the old service we have. ### 30. Good element for call center solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Juan O. | BI Analyst, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Talkdesk?** We used TalkDesk for a very short time because we were looking for all-in-one contact center solutions; that is, we could handle both calls and chats at the same time. I think this was one of the first tools we tried, and we really liked its simplicity in the user interface, which made it very easy to use. Call quality was acceptable. **What do you dislike about Talkdesk?** We already used a phone number, but I think the main problem was that you couldn't change that number, so we had to access a new number and look at all our operations. Numbers back then were kind of expensive **What problems is Talkdesk solving and how is that benefiting you?** We needed to use a complete call center solution, but it did not fit 100% with our needs... ### 31. Outstanding Calling Software **Rating:** 5.0/5.0 stars **Reviewed by:** Tabish S. | Tech Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Talkdesk?** The new guardian app is wonderfully built, keeping admins in perspective and providing all the features in one place. I am also using the talk desk as an admin and a supervisor. Some of the features I like the best are: 1. Number assignment is hassle-free. 2. Building and managing teams is very easy and effective. 3. Reporting and dashboards make team management unchallenging. 4. Creating user-profiles and maintaining such as activation and deactivation is extremely easy and great. **What do you dislike about Talkdesk?** I have never noticed any disadvantages for a talk desk, but sometimes its website takes longer to load. if the webpage would load a litttle faster then it would be great. **What problems is Talkdesk solving and how is that benefiting you?** 1. Studio flow made life easier for the call center part, where the application handles all the primary tasks. 2. User profile creation and deactivation saves a lot of time, as instead of deleting a profile, we can deactivate once and re-activate at another time when needed. 3. Report and dashboard make management so easy that they collect the whole team's data on one page as per our requirement. 4. The calling app is straightforward, and the voice mail feature is fantastic. 5. Building teams and hierarchy management is easy; data extraction, such as fetching calling reports, live reaching status, dialed calls, missed calls etc., is easy. ### 32. Terrible Post deployment services and misguidance at the Demo stage **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Talkdesk?** Very little. Not the user-friendly tool they project themselves to be. **What do you dislike about Talkdesk?** The technical support during the implementation phase is minimal and outsourced. The contract support after implementation is also minimal and useless. **What problems is Talkdesk solving and how is that benefiting you?** We were looking for a phone system that supports basic call center operations. We were presented a tool very different at the demo stage than what we have post implementation. ### 33. Talkdesk: Super beneficial! **Rating:** 5.0/5.0 stars **Reviewed by:** Dalton H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Talkdesk?** I really like being able to see people's place in the call queue, as well as the call log of recent calls, how long those calls took, and being able to switch my status very easily. **What do you dislike about Talkdesk?** I don't like that they separated the pages for the call log and the reporting/agent queue segment. Also, if a mic disconnects during a call, the entire program pretty much crashes which is frustrating. **What problems is Talkdesk solving and how is that benefiting you?** When sales reps call in to do validation calls for customers, we have an order of who is next in line to receive that call and perform the call for the rep. It's very easy and works all the time. ### 34. talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Mrunal C. | L2 conceirge, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Talkdesk?** its a best communication app , userfriendly, easy to communicate ,very easy to handle , easy to call, good application,Calls. Chats. Emails. Customer support. Improving technology. line of products to fit customers needs. **What do you dislike about Talkdesk?** Sometimes the application closes itself. Errors from creating emails. Call drops. Talkdesk statuses are not always reliable. An agent might see Available on the widget but be in Away on the Dashboard Merging contact information should be a thing so we don't have numerous duplicate contacts listed Reports should also be visual. For example, if I could have a visual representation of an agent's status throughout their shift, that would be amazing **What problems is Talkdesk solving and how is that benefiting you?** Call Recording Phone Calls Data Export Agent Status Detail Export Talkdesk stores information about interactions well so I can quickly locate and review calls Talkdesk allows all users to review calls relatively easily Talkdesk has a handy phone book option so I don't have to memorize phone numbers ### 35. Talkdesk: Reviews of the best phone service **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastian R. | Loan Agency - Client Service Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Talkdesk?** My favourite feature of Talkdesk is its user-friendly interface. It is efficient yet easy to use and understand, making it a great tool for customer service operations of all sizes. In addition, the remote monitoring features allow us to adjust agent status at any time without having to be physically present - which has been very useful during unexpected circumstances such as an emergency or network outage. The reporting tools also give us great insight into our call centre performance, such as the number of active agents, the percentage of enquiries we're answering promptly and accurately, average call hold times, etc. - helping us to deliver an exceptional customer experience every time! **What do you dislike about Talkdesk?** I wish Talkdesk had a feature that allowed us to update the status of our tickets while the phone was still ringing. Being able to change your schedule whenever you want would be hugely beneficial, especially when we have to work out of hours or when we urgently need a break from calls. I also find it very inconvenient when our internet connection goes down, as this means losing all contact with incoming callers, which can affect workflow productivity. **What problems is Talkdesk solving and how is that benefiting you?** With Talkdesk I now have more visibility of my calls. Not only can I monitor the total number of incoming calls, but also which numbers are calling and what they are calling about it is. ### 36. I love using Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Rosie M. | Deputy Chief of Staff, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Talkdesk?** I appreciate the flexibility of Talkdesk in its ability to generate reports in a way that is tailored to my needs. This feature allows me to perform comprehensive analysis to optimise customer service and improve agent performance. The data displayed on agent dashboards, such as the total number of incoming calls, average call duration or successful outbound call rates, provides valuable information on how we are interacting with customers. In addition, real-time trackers such as service level indicators and average response times provide further insight into our day-to-day operations. **What do you dislike about Talkdesk?** I don't appreciate the difficulty of using Talkdesk's reporting features. It can be difficult to analyse and filter real-time data on dashboards, and the filters in edit mode are limited to groups of calls instead of agents individually. Making these issues less complex would make TalkDesk a great way for businesses to stay in touch with their customers by phone. **What problems is Talkdesk solving and how is that benefiting you?** Using Talkdesk is very beneficial to me because it gives me control over my agents' resources, which means I can easily manage the customer service experience. ### 37. The best of all possible - Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron A. | Vice President of Enterprise Risk Management, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Talkdesk?** I love Talkdesk for its custom reports and real-time data dashboard. The online/offline agent view helps managers allocate resources, while actionable insights are used to improve the quality and effectiveness of customer service. A key feature of the platform is the reporting tool, which can generate daily to annual inventory reports with a variety of timeframes, as well as providing pre-built styles. For me, understanding today's performance combined with past activity through these reporting features confirms my decision that TalkDesk was worth the investment! **What do you dislike about Talkdesk?** I do not like that Talkdesk does not provide comprehensive analytics out of the box. Although additional information can be requested for detailed reports, this is an inconvenience compared to more direct access. However, I know that Talkdesk is making major improvements and enhancements on a regular basis, so I'm confident that this feature will be available soon. **What problems is Talkdesk solving and how is that benefiting you?** I'm so glad I found Talkdesk. It makes life so much easier when it comes to keeping track of my calls and leads; instead of spending a lot of time manually tracking them, the platform does it for me - saving me both time and effort! ### 38. Talkdesk - a very practical tool! **Rating:** 4.5/5.0 stars **Reviewed by:** David Anthony V. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Talkdesk?** I particularly appreciate the convenience of Talkdesk in managing and organising my customer data. It streamlines the process while providing a comprehensive snapshot of key metrics such as user engagement and satisfaction. It has also enabled me to save time spent manually sorting through customer data by using intuitive filters to segment them according to their individual needs or preferences. Talkdesk has really been a great asset to my business and I really appreciate all the features it offers! **What do you dislike about Talkdesk?** I find Talkdesk lacking in the areas of ad-hoc and real-time reporting, as well as features such as skills-based routing and the ability to set a call end time. There have also been issues related to the responsiveness of the application and the quality of calls during busy business hours. Finally, it can be difficult to quickly locate certain specific call logs. **What problems is Talkdesk solving and how is that benefiting you?** As a member of the customer service team, Talkdesk makes it easier for me to quickly adapt and scale my workload to meet the needs of our customers. ### 39. Discover how amazing Talkdesk is! **Rating:** 4.5/5.0 stars **Reviewed by:** Will K. | Project Manager/Direct Mail Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Talkdesk?** Talkdesk has many tools that make it easy for users to understand their recorded conversations. The interface is easy to use and includes features such as the ability to download recordings, filters to sort recordings by specific categories, and real-time analysis during audits. You can also quickly generate reports by setting dates and searching for specific names. This makes it easy to see the effectiveness of each call recording. **What do you dislike about Talkdesk?** One feature that can be confusing is that calls become inaccessible after a period of inactivity and must be manually refreshed. This can add an extra step to your workflow, which can slow down your productivity. It's best to avoid this feature. **What problems is Talkdesk solving and how is that benefiting you?** Using Talkdesk helps me provide quick support and information to my customers. This saves me time so I can focus on building strong relationships with existing customers and pursuing new business opportunities. ### 40. All on one application **Rating:** 5.0/5.0 stars **Reviewed by:** Drakhshanaaz S. | Executive, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2023 **What do you like best about Talkdesk?** You can connect anywhere in the globe. I like the easy connectivity. some people don't aware of the country code you can select the country and dial the number so easy to connect. **What do you dislike about Talkdesk?** I don't find any error as of now hence no dislike at the moment so far. Zero dislike. to get notifications or statements by email like a monthly bill entire details we need so that we can keep it as a record. **What problems is Talkdesk solving and how is that benefiting you?** In today's world, we use WhatsApp as a shortcut to chat or call the unknown person. IN talk desk we find this can be useful as officially communication to the client. We can add features to add messages if the person is not answering the call though. ### 41. Lacking in help desk **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Talkdesk?** Initial training and interactions were excellent. **What do you dislike about Talkdesk?** I feel the help center when troubleshooting and talking with a live person is slow to none. If the whole system crashes for us they are nowhere to be found; this has happened a handful of times. Upgrading and customer support team are very slow to respond to requests are pass the request around to the next person to solve. **What problems is Talkdesk solving and how is that benefiting you?** The reporting features are excellent with TalkDesk. The live reports are helpful to keep the team on task, and the achieved reporting is useful with a rapidly growing business. ### 42. Talkdesk is the best **Rating:** 4.5/5.0 stars **Reviewed by:** Fred C. | iDig Business Development Manager - Americas, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Talkdesk?** I love how Talkdesk makes it easy to keep track of incoming calls and recognise regulars. Its sentiment tracking tools also make it easy to gauge your productivity levels! It also provides valuable insight into customer satisfaction with graphical representations of response times and overall satisfaction ratings for each call. What's more, if authorised by management, you can listen to your own calls and those of others at the touch of a button - and download audio files quickly and easily when you need them! **What do you dislike about Talkdesk?** At the moment I have no major complaints about Talkdesk. With its user-friendly interface and features such as the ability to track answered calls in reporting, I believe that many people can quickly learn how to use the software efficiently and get the job done without much difficulty. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has enabled us to customise our customer service. It has allowed us to streamline the routing of incoming calls, divide them into teams and even prioritise certain callers. ### 43. Deliver exceptional support with Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Mina C. | Sales Support / System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Talkdesk?** I find Talkdesk extremely useful for its click-to-call features, speed dialing, intuitive interface layout and the ability to take notes in real time with automated Salesforce syncing. I also appreciate the fact that we can track which contact has been contacted and view their associated notes, and that this tool gives managers in our organisation a great overview of who is available or busy with transfers as needed. All in all - by making calls and managing transfers while using reports from the sales force contact analytics - Talkdesk enables efficient use of resources and provides a seamless customer service experience without inconvenience! **What do you dislike about Talkdesk?** I appreciate the value that Talkdesk provides, but I don't like how long it can take to generate reports or when certain time frames are selected. Ideally, if there was a way to capture screenshots of a monitored user's screen while monitoring and running diagnostics, this would be an incredibly useful feature. Despite these minor shortcomings, once you get to grips with the ins and outs of using Talkdesk, it is a fairly straightforward process to create requests and generate output accordingly. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is ideal for managing team performance and holding team members accountable, as the status updates make it easy to see who is doing what and when. ### 44. For Brazil, there are still some features under construction **Rating:** 4.0/5.0 stars **Reviewed by:** Laio Q. | WFM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Talkdesk?** There are native integrations with WFM, QA and CRM platforms. We have a good support of our CSM The way of collection is clear A new identification of postal box in Colombia Support for two countries for the same company **What do you dislike about Talkdesk?** For Brazil, there are some features that haven't been built yet that would help a lot. like: -CSAT At the end of a phone call, a voice recording asks the customer what rating from 1 to 5 they would give to that service, and then the customer would press the button on their cell phone to rate the service and this information is also available in the report. that we have in the API with ADDI and be able to extract these results. - Campaign with recorded message Being able to record a message and play this message for a specific campaign. We also have the option to end this call, or program it so that at the end of the message the customer can choose to end the call or remain on the line or press a digit on the cell phone and transfer it to an available agent. - Identification of the area code within a campaign Have the technology that identifies which area code we are dialing and use a number with the same area code or a number that we previously set to use to dial this area code (extremely important feature for Brazil) - Real-time reports on active campaigns We can have reports of active campaigns without having to pause them (how many% of the list we have already passed, how many responded, how many were direct and etc.) - Campaign dial order Have the ability to schedule to call customers more than 1 time in each campaign, but will only call the second time after we call all customers in the campaign for the first time - Full integration with Kustomer have an identification number that is the same for Kustomer and talkdesk, so that we can identify the same client in each tool. **What problems is Talkdesk solving and how is that benefiting you?** I sent an email with the features that I feel necessary to gain more efficiency, mainly not in Brazil I am working together with our CSM, doing weekly follow ups to treat them. ### 45. Always amazing results: Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Maria F. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about Talkdesk?** I love the versatility and ease of use that Talkdesk offers. It doesn't require in-depth technical knowledge, special hardware or software downloads on either side to run its contact centre solutions, making it ideal for both administrators and agents alike! Furthermore, with Amazon Web Services providing a secure back-end infrastructure that guarantees 99% uptime, reducing maintenance issues due to less frequent operating system updates, Talkdesk is an even more powerful option than other services out there. In addition, we can keep our existing staff in the office or at home, but offer customers a local number from anywhere in the world. All in all, a great experience from a reliable source that makes us trust their service again & again, while seeing an increasing user adoption rate day by day! **What do you dislike about Talkdesk?** I am dissatisfied with my experience with Talkdesk. The Excel sheets were the only resource we relied on for our training, yet I was unable to extract any useful information from them. What's more, when we dialled in to ask further questions, we received no response at all from the agents; leaving us downright disappointed with the quality of customer service. Furthermore, the product malfunctioned several times during training sessions, leaving me unable to maximise its potential benefits. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps me stay connected and organised. By providing a powerful CRM system, I can quickly access customer information and seamlessly store contact details to build relationships more efficiently than ever before. ### 46. Talkdesk: Experience the best in online call centre solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Tova W. | Staff Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2023 **What do you like best about Talkdesk?** I appreciate Talkdesk for its user-friendly interface and intuitive design, which makes it easy to learn. Its ability to sync with Salesforce, where our customer information is stored, saves me a lot of time as I don't have to open multiple platforms separately. The software is constantly introducing new features to give users the best possible experience when using it. What's more, their accuracy in dealing with difficult situations combined with quick response times is commendable; they always keep up with the latest technologies, which makes them perfect partners, especially now during this pandemic, when companies around the world need to communicate virtually like never before - Talkdesk delivers exactly what's needed, accurately and promptly, every time! **What do you dislike about Talkdesk?** I do not like the fact that the TalkDesk texting interface still has a few rough spots that affect productivity. Also, it would be beneficial to have an automatic refresh mechanism instead of having to manually reload the login page each time after entering Callbar and logging in by clicking on the Talkdesk logo above each screen tab. **What problems is Talkdesk solving and how is that benefiting you?** Using Talkdesk, I can easily configure a variety of call mechanism features. This ensures that my customers have the best possible experience when contacting me for support or enquiries. ### 47. Talkdesk: Unparalleled tools and service **Rating:** 4.5/5.0 stars **Reviewed by:** Patricia Z. | Administrative Assistant to President & CFO, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about Talkdesk?** I like the fact that Talkdesk is easy to use, requires no special hardware or software and is securely hosted on Amazon Web Services. It's also great that I don't have to worry about routine upgrades to system components, which makes it easier for supervisors and agents to handle calls efficiently. The flexibility to transfer calls between external and internal contacts is also very useful! Most importantly, their customer service is excellent - a prompt response time combined with a courteous attitude makes me feel confident in using them as my communications platform provider. Also, building menus on IVR Studio feels artistic because you can express your creativity when used correctly! **What do you dislike about Talkdesk?** I really appreciate Talkdesk's feature set and how it can help businesses, but I feel there could be more flexibility for personalisation at an individual agent level. Being able to customise my ring tone or even change the colour scheme in Callbar would make communicating with contacts much less monotonous. This additional granularity of customisation options within Talkdesk will make an already great platform even better! **What problems is Talkdesk solving and how is that benefiting you?** With Talkdesk, I have access to a streamlined method of communication that helps me save time when there is no desk phone available. This allows me and my team members to communicate effectively and quickly, further improving our business operations. ### 48. Talkdesk - simple and trustworthy **Rating:** 4.5/5.0 stars **Reviewed by:** Roberto R. | Analyst | Engagement Financial Advisor Practice, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Talkdesk?** I like the simplicity of Talkdesk when it comes to using it. It is easy for anyone to learn how to set it up quickly and start communicating with a computer. I also appreciate the fact that our conversations are secure from outside companies listening in without consequence, and that we can remotely change the status of colleagues in the event of an urgent situation or network outage. The splits feature gives us more information than just basic call metrics such as agents online, calls answered/missed, etc.; we can now also track current hold times, which lets us know if customers are waiting longer than normal while they're on hold. **What do you dislike about Talkdesk?** I strongly believe that Talkdesk should include transfers in the statistics calculations. This would improve the accuracy of our end-of-day metrics and prove vital to the success of our business. Without being able to accurately measure my performance, it's impossible for me to estimate how much time I've spent dealing with customer issues correctly or efficiently - which is an integral part of running a successful business! **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps me by providing a clear record of calls and an automated schedule report that is emailed to my inbox every morning. This makes it easier for me to compile daily call reports with minimal effort. ### 49. Good platofrm **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Talkdesk?** I appreciate the comprehensive Help Center, it's super helpful whenever in doubt! **What do you dislike about Talkdesk?** Data is sometimes confusing. i.e. Often the system shows missed calls when we know for a fact that there wasn't any. **What problems is Talkdesk solving and how is that benefiting you?** Global phone network for a global team. ### 50. Excellent connectivity for International calls **Rating:** 4.5/5.0 stars **Reviewed by:** Amrita S. | Customer Support, Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Talkdesk?** Talkdesk is good with easy connectivity and the recordings of the call clarity are very clear and suitable for business and quality purposes. I have mainly used it for international calls, I didn't face any issues with that. The voicemail sent by us if the user is busy or not available was also apparent. **What do you dislike about Talkdesk?** There is nothing wrong with the Talkdesk but sometimes there used to be an echo while taking the call. The rest all the features are simple to use and userfriendly. **What problems is Talkdesk solving and how is that benefiting you?** The tracking and assessment of call data are effortless. The UI and call bar application are straightforward to use. The recorded calls are used for quality purposes to improve the customer experience. Also as the talkdesk was only used for international calls, it really helped us to connect parents according to their timezone without any hassle. ## Talkdesk Discussions - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote - [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+18%3A26%3A02+-0500&secure%5Bsession_id%5D=f986a88d-d4de-4b64-8684-025e70cd5450&secure%5Btoken%5D=fcefcd049b8026cdb763f73d8d5fcd65b0cb53e2b554873af4f5515b5f52f769&format=llm_user) ## Talkdesk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - [Contactually by Compass](https://www.g2.com/products/contactually-by-compass/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) - [eGain Analytics Hub](https://www.g2.com/products/egain-analytics-hub/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Help Desk Migration Services](https://www.g2.com/products/help-desk-migration-services/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [Highrise ERP - Construction Management Software](https://www.g2.com/products/highrise-erp-construction-management-software/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Krisp](https://www.g2.com/products/krisp/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Power Platform](https://www.g2.com/products/microsoft-microsoft-power-platform/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Nimble](https://www.g2.com/products/nimbleway-nimble/reviews) - [NurenAI](https://www.g2.com/products/nurenai/reviews) - [Olark](https://www.g2.com/products/olark/reviews) - [OnePageCRM](https://www.g2.com/products/onepagecrm/reviews) - [Oracle Service Cloud (formerly RightNow)](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pega Customer Decision Hub](https://www.g2.com/products/pegasystems-pega-customer-decision-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Analytics Cloud](https://www.g2.com/products/sap-analytics-cloud/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Snap](https://www.g2.com/products/snap/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) ## Talkdesk Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Talkdesk Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)