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Compare NiCE CXone Mpower and Talkdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (52.6% of reviews)
Mid-Market (60.6% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Free 25 Licenses Free to Start
NiCE CXone Mpower
Star Rating
(1,726)4.3 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansTalkdesk
Star Rating
(2,498)4.4 out of 5
Market Segments
Mid-Market (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Score compared to NiCE CXone Mpower. Users appreciate the platform's stability during peak hours, noting that it maintains call quality effectively, which is crucial for customer service operations.
- Users say that NiCE CXone Mpower offers robust performance analysis features, allowing teams to review their performance and activities throughout the day. One user highlighted the ability to pull calls from reports efficiently, which aids in situational awareness and enhances overall service levels.
- Reviewers mention that Talkdesk's implementation process is notably quick and user-friendly, enabling agents to start taking calls with minimal training. This ease of setup is a significant advantage for organizations looking to onboard new staff rapidly.
- According to verified reviews, NiCE CXone Mpower provides customizable dashboards that help users keep track of incoming calls and agent activities. This feature is particularly appreciated by users who value real-time insights into their operations.
- G2 reviewers highlight that Talkdesk's integration capabilities are a strong point, allowing users to manage customer service calls and emails in one location. This consolidation helps maintain organization and facilitates prompt responses, which is essential for effective customer support.
- Users express concerns about NiCE CXone Mpower's customer service automation features, which received lower satisfaction ratings compared to Talkdesk. While NiCE CXone Mpower has strengths in performance analysis, users feel that its automation capabilities could be improved to better meet their needs.
Pricing
Entry-Level Pricing
NiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
NiCE CXone Mpower
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.7
1,191
8.9
2,028
Ease of Use
8.7
1,207
9.1
2,038
Ease of Setup
8.0
449
8.8
1,062
Ease of Admin
8.3
438
8.9
928
Quality of Support
8.3
1,111
8.8
1,806
Has the product been a good partner in doing business?
8.2
435
8.9
912
Product Direction (% positive)
8.2
1,108
8.7
1,936
Features by Category
Ticket and Case Management
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Not enough data
Platform
8.3
7
Not enough data
9.1
11
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Dialing Options
8.9
311
|
Verified
9.2
319
9.0
287
|
Verified
9.2
293
Not enough data
8.3
9
Agent Tools
9.0
263
|
Verified
9.2
251
|
Verified
8.9
276
|
Verified
9.1
254
|
Verified
9.2
313
|
Verified
9.4
348
|
Verified
Automation
8.8
230
|
Verified
9.1
243
|
Verified
9.0
247
|
Verified
9.1
259
|
Verified
8.9
210
|
Verified
8.9
225
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
9.0
7
9.1
168
8.8
7
9.1
161
8.3
7
9.1
164
Knowledge Management
8.8
7
9.2
163
7.6
7
9.1
160
8.1
7
9.2
165
Compliance
8.1
7
9.2
162
8.1
7
9.2
158
9.0
7
9.2
161
7.4
7
9.1
159
Customer Support
7.9
7
9.1
162
8.1
7
9.1
156
7.6
7
9.0
152
Data Security
8.3
7
9.2
149
8.6
7
9.2
150
8.3
7
9.3
158
8.8
7
9.3
146
Administration
8.8
7
9.1
169
8.8
7
9.3
181
8.6
7
9.2
188
Generative AI
Not enough data
8.8
53
Quality Assurance
9.0
253
9.2
372
9.0
237
9.0
343
8.8
263
8.9
380
Engagement
9.0
238
9.1
358
9.0
250
9.2
381
8.8
238
9.0
369
Performance
8.9
238
9.0
363
9.2
256
9.2
365
Generative AI
5.2
18
8.9
81
5.4
18
8.7
80
Channels
9.1
625
|
Verified
9.2
821
|
Verified
8.5
326
|
Verified
8.6
543
|
Verified
8.5
352
|
Verified
8.4
528
|
Verified
8.3
296
|
Verified
8.3
519
|
Verified
8.5
350
|
Verified
8.5
549
|
Verified
Generative AI
7.0
48
8.2
186
Functions
8.8
653
|
Verified
8.9
964
|
Verified
9.0
691
|
Verified
9.0
984
|
Verified
8.9
547
|
Verified
9.0
836
|
Verified
8.7
386
|
Verified
8.7
578
|
Verified
8.8
457
|
Verified
8.8
593
|
Verified
8.9
553
|
Verified
9.1
717
|
Verified
8.8
556
|
Verified
8.9
715
8.7
497
|
Verified
8.9
661
|
Verified
Agentic AI - Contact Center
8.1
6
8.3
32
7.8
6
8.7
32
8.3
6
8.5
32
7.8
6
8.4
32
Administrative
8.6
516
|
Verified
8.8
913
|
Verified
8.9
546
|
Verified
9.1
930
|
Verified
8.6
642
|
Verified
8.8
1017
|
Verified
9.0
513
|
Verified
9.1
717
|
Verified
8.9
430
|
Verified
8.8
579
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
289
|
Verified
9.3
261
|
Verified
9.2
280
|
Verified
9.1
242
|
Verified
8.9
226
|
Verified
8.8
211
|
Verified
9.0
227
|
Verified
8.9
221
|
Verified
8.6
177
|
Verified
8.8
217
|
Verified
Administration
8.9
230
|
Verified
9.0
240
|
Verified
9.2
271
|
Verified
9.2
258
|
Verified
9.0
295
|
Verified
9.2
261
|
Verified
8.7
220
|
Verified
8.7
211
|
Verified
9.0
227
|
Verified
9.0
218
|
Verified
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
32
8.3
188
7.5
27
7.9
197
8.8
34
8.8
219
9.2
38
9.0
221
8.6
35
9.0
221
9.4
31
8.9
211
9.3
37
8.8
213
Generative AI
Feature Not Available
7.8
99
Workforce Management
9.4
36
9.1
219
9.0
33
8.9
211
Call Center Infrastructure (CCI)
Not enough data
8.5
23
Not enough data
8.6
23
Not enough data
9.0
23
Not enough data
9.0
23
Administrative
9.4
38
9.2
223
8.8
39
8.9
226
Customer Support
Not enough data
8.4
72
Not enough data
8.3
73
Not enough data
8.3
73
Automation
Not enough data
8.2
72
Not enough data
8.4
72
Not enough data
8.3
72
Artificial Intelligence
Not enough data
8.2
73
Not enough data
8.4
72
Not enough data
8.1
70
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Not enough data
Self-Service Platform
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.7
5
8.6
16
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
37
Not enough data
8.2
37
Not enough data
8.2
38
Not enough data
8.5
39
Not enough data
8.6
37
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.6
37
Not enough data
8.4
37
Not enough data
8.2
37
Not enough data
8.6
41
Automation
Not enough data
8.2
40
Not enough data
8.4
38
Not enough data
8.2
37
Autonomy
Not enough data
8.0
36
Not enough data
8.5
37
Not enough data
8.1
37
Not enough data
8.2
37
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
NiCE CXone Mpower and Talkdesk are categorized as Customer Service Automation, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and AI Customer Support Agents
Unique Categories
NiCE CXone Mpower is categorized as Digital Customer Service Platforms, Help Desk, Customer Self-Service, and Proactive Notification
Talkdesk is categorized as ServiceNow Store Apps and AI Voice Assistants
Reviews
Reviewers' Company Size
NiCE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.0%
Hospital & Health Care
5.8%
Other
60.5%
Consumer Services
10.1%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Alternatives
Discussions
Does it ever pause or get frozen after a call
2 Comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are we working on a feature that would allow for the MyAgent box to remain on top of other windows?
1 Comment
OS
Hi Emma. Thanks for your question. Please refer to our Customer Community at http://community.niceincontact.com . Our product team can answer any...Read more
What other features that you can do using inContact?
1 Comment
JC
I'm not currently using their survey software but I was able to integrate with a third party that focuses on surveys and NPS. Most third parties have a very...Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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