--- title: Zendesk and Salesforce Knowledge Connector Reviews meta_title: 'Zendesk and Salesforce Knowledge Connector Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Zendesk and Salesforce Knowledge Connector works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 5 scale: '5' date_modified: '2026-04-02' parent_category: name: Development url: https://www.g2.com/categories/development --- # Zendesk and Salesforce Knowledge Connector Reviews **Vendor:** Grazitti Interactive **Category:** [Other Development Software](https://www.g2.com/categories/other-development) **Average Rating:** 4.3/5.0 **Total Reviews:** 5 ## About Zendesk and Salesforce Knowledge Connector The purpose of the connector is to enable hassle-free syncing of data from the Zendesk knowledge-base to Salesforce Knowledge. Why do you need a connector over manually transferring data from Zendesk to Salesforce? The manual ETL process to move data is complex and would take a few weeks to a few months (depending on the amount of data). The connector, however, reduces that timespan to a few days. By establishing a thorough connection between both the knowledge bases, you can be assured of hassle-free synchronization of data. You save time and manual efforts and data management becomes impressively easy as well. ## Zendesk and Salesforce Knowledge Connector Reviews ### 1. Review About Zendesk and Salesforce . **Rating:** 5.0/5.0 stars **Reviewed by:** SACHIN S. | Customer Support and Escalation, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Zendesk and Salesforce Knowledge Connector?** The beauty of Zendesk and Salesforce Knowledge Connector is the flow of knowledge bases that enable support teams with well-researched data. This saves time and increases efficiency, and enhances customer satisfaction by delivering fast, accurate, and timely solutions to his/her inquiries in different channels. **What do you dislike about Zendesk and Salesforce Knowledge Connector?** The only limitation or disadvantage as to the Zendesk and Salesforce Knowledge Connector is that the installation process and integration may take time and may need the services of a technical person. Further, there are chances that the synchronization problems or constraints of the platform might distort data synchronicity and affect the efficiency of knowledge management as well as customer service. **Recommendations to others considering Zendesk and Salesforce Knowledge Connector:** Prior to going for Zendesk and Salesforce Knowledge Connector, make sure your team has the technical know- how for the implementation process. Data sync should also be checked frequently in order to make sure that it is not mixed up. Maximise the use of the tool by ensuring that agents get proper training, have the ideal knowledge base, and having quality and updated content for the support of the customers. **What problems is Zendesk and Salesforce Knowledge Connector solving and how is that benefiting you?** Zendesk and Salesforce Knowledge Connector bring the knowledge base to the customer support processes for faster and more correct answers. This leads to cut in expenses, increased performance of call centre agents, and increased satisfaction of the customers. For customers, it provides faster delivery of material useful for making purchasing decision which in turns leads to an improved flow of client experience. ### 2. Streamlining Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Zendesk and Salesforce Knowledge Connector?** This integration allows us to access all relevant information within Salesforce, streamlining our workflows and improving our team's efficiency. Additionally, I appreciate the comprehensive features offered by both platforms, such as ticketing systems, multichannel support, and reporting capabilities, which enhance our ability to deliver excellent customer support. **What do you dislike about Zendesk and Salesforce Knowledge Connector?** one potential drawback could be the complexity of setting up and configuring the integration initially. **What problems is Zendesk and Salesforce Knowledge Connector solving and how is that benefiting you?** My team can now easily find all relevant information in one place, improving response times and streamlining our customer support processes. This integration has significantly enhanced our efficiency, allowing us to deliver prompt and effective assistance to our customers. ### 3. Zendesk experience in Financial account **Rating:** 4.0/5.0 stars **Reviewed by:** Reign B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Zendesk and Salesforce Knowledge Connector?** They sync well. Salesforce as backend addressed issues from Zendesk **What do you dislike about Zendesk and Salesforce Knowledge Connector?** There have been times that in Zendesk, we experience latency issues and system downtime. **Recommendations to others considering Zendesk and Salesforce Knowledge Connector:** This is effective and tested when it comes to a financial firm account. **What problems is Zendesk and Salesforce Knowledge Connector solving and how is that benefiting you?** We used Zendesk in a financial firm. This is where we receive disputes filed by the customer. This helps the account in addressing concerns of the customer when it comes to fraud. ### 4. well established product **Rating:** 5.0/5.0 stars **Reviewed by:** Abhijeet D. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Zendesk and Salesforce Knowledge Connector?** it helps agents to be more productive in lesser time; now we can get the information or relationship of user tickets and data base information in one place that too without switching the app or tolls **What do you dislike about Zendesk and Salesforce Knowledge Connector?** In initiate stage, it's a bit lengthy process for beginners especially for one who is not too familiar with technology or deep machine information because of some technical words **Recommendations to others considering Zendesk and Salesforce Knowledge Connector:** Frankly take help from any official if needed without any hasitation **What problems is Zendesk and Salesforce Knowledge Connector solving and how is that benefiting you?** With this app now, I don't have to switch multiple times or jump from one place to another to find relevant information. I am getting benefit of two tools in one place. ### 5. Ease-of-use is impeccable, learning curve is small, A! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Zendesk and Salesforce Knowledge Connector?** I believe almost anyone can learn how to use these platforms because they are simple but intricate simultaneously. There is no lack of integration with other solutions that it allows us to work in unison with our other programs. Calling, emailing, chat all in one place. **What do you dislike about Zendesk and Salesforce Knowledge Connector?** Some bugs often arise, like being unable to answer a phone call and having the ringtone play in the background even though I've already answered the phone call. **Recommendations to others considering Zendesk and Salesforce Knowledge Connector:** It requires a lot of setup before being considered a finished project. You need to add your macros, automation, integrations, client information, the configuration of your employees, etc. It is not a quick and easy setup process, but ultimately it is very well worth it. **What problems is Zendesk and Salesforce Knowledge Connector solving and how is that benefiting you?** Constant inflow and overflow of tasks, inquiries, concerns, and comments regarding our CRM. Linking similar problems together and creating additional support tickets related to other platforms is more accessible. - [View Zendesk and Salesforce Knowledge Connector pricing details and edition comparison](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-27+16%3A13%3A47+-0500&secure%5Bsession_id%5D=45613746-a9d4-456e-812d-2d2a14c3620a&secure%5Btoken%5D=bbf086b4ff488960681d1b4f775738d76cbf2a9bfd02d1485561933d46c50f8c&format=llm_user) ## Top Zendesk and Salesforce Knowledge Connector Alternatives - [Okta](https://www.g2.com/products/okta/reviews) - 4.5/5.0 (1,319 reviews) - [Termius](https://www.g2.com/products/termius/reviews) - 4.8/5.0 (262 reviews) - [SAP Fiori](https://www.g2.com/products/sap-fiori/reviews) - 4.3/5.0 (128 reviews)