Zendesk and Salesforce Knowledge Connector Reviews & Provider Details

The beauty of Zendesk and Salesforce Knowledge Connector is the flow of knowledge bases that enable support teams with well-researched data. This saves time and increases efficiency, and enhances customer satisfaction by delivering fast, accurate, and timely solutions to his/her inquiries in different channels. Review collected by and hosted on G2.com.

The only limitation or disadvantage as to the Zendesk and Salesforce Knowledge Connector is that the installation process and integration may take time and may need the services of a technical person. Further, there are chances that the synchronization problems or constraints of the platform might distort data synchronicity and affect the efficiency of knowledge management as well as customer service. Review collected by and hosted on G2.com.

This integration allows us to access all relevant information within Salesforce, streamlining our workflows and improving our team's efficiency. Additionally, I appreciate the comprehensive features offered by both platforms, such as ticketing systems, multichannel support, and reporting capabilities, which enhance our ability to deliver excellent customer support. Review collected by and hosted on G2.com.

one potential drawback could be the complexity of setting up and configuring the integration initially. Review collected by and hosted on G2.com.

They sync well. Salesforce as backend addressed issues from Zendesk Review collected by and hosted on G2.com.

There have been times that in Zendesk, we experience latency issues and system downtime. Review collected by and hosted on G2.com.

it helps agents to be more productive in lesser time; now we can get the information or relationship of user tickets and data base information in one place that too without switching the app or tolls Review collected by and hosted on G2.com.

In initiate stage, it's a bit lengthy process for beginners especially for one who is not too familiar with technology or deep machine information because of some technical words Review collected by and hosted on G2.com.

I believe almost anyone can learn how to use these platforms because they are simple but intricate simultaneously. There is no lack of integration with other solutions that it allows us to work in unison with our other programs. Calling, emailing, chat all in one place. Review collected by and hosted on G2.com.

Some bugs often arise, like being unable to answer a phone call and having the ringtone play in the background even though I've already answered the phone call. Review collected by and hosted on G2.com.