---
title: Talkdesk Reviews
meta_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 2563 reviews by the users' company size, role or industry
  to find out how Talkdesk works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 2563
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: AI Agents
  url: https://www.g2.com/categories/ai-agents
---

# Talkdesk Reviews
**Vendor:** Talkdesk  
**Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 2,563
## About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.



## Talkdesk Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. (310 reviews)
- Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. (175 reviews)
- Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. (171 reviews)
- Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. (167 reviews)
- Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. (114 reviews)
- Intuitive (109 reviews)
- Customer Satisfaction (107 reviews)
- User Interface (107 reviews)
- Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. (102 reviews)
- Recording Features (92 reviews)

**What users dislike:**

- Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. (119 reviews)
- Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. (78 reviews)
- Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. (76 reviews)
- Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. (58 reviews)
- Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. (54 reviews)
- Poor Customer Support (53 reviews)
- Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. (50 reviews)
- Software Bugs (46 reviews)
- Poor Reporting (43 reviews)
- Inadequate Reporting (39 reviews)

## Talkdesk Reviews
  ### 1. Amazing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 08, 2025

**What do you like best about Talkdesk?**

Everything is so organized and the formatting is clear and easy to look at and everything is easy to use. And has very helpful statistics.

**What do you dislike about Talkdesk?**

I wish there was an option to have a shorter summary from co - pilot

**What problems is Talkdesk solving and how is that benefiting you?**

When I can't hear a customer co pilot gives me the info instead of having to ask again

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that you find Talkdesk organized, easy to use, and with helpful statistics. We appreciate your feedback about the co-pilot summary length, and we'll take it into consideration for future improvements.

  ### 2. Inshort - one of a best software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vignesh S. | Data analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 12, 2025

**What do you like best about Talkdesk?**

A top notch contact center platform praised for its user-friendly interface and robust AI features.

**What do you dislike about Talkdesk?**

Call quality issues and transcription accuracy is missing at lot of places

**What problems is Talkdesk solving and how is that benefiting you?**

helps us centralize customer interactions and improve response times with AI-driven routing

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you find Talkdesk to be one of the best software with a user-friendly interface and robust AI features. Thanks for taking the time to leave a review! 

  ### 3. Love TD when it works but it often has glitches

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 01, 2025

**What do you like best about Talkdesk?**

Love that you can go and see conversations with the customer so you can review what has been said

**What do you dislike about Talkdesk?**

Half of the time we try to transfer it won't work and there are often times when the calls don't come through but go to voicemail instead

**What problems is Talkdesk solving and how is that benefiting you?**

It helps track subjects so I can go back through past conversations

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your feedback! We're delighted to hear that you enjoy the ability to review conversations with customers. We're sorry to hear about the issues you've experienced with call transfers and missed calls. Our team is constantly working to improve our platform's reliability and performance. We'd like to investigate these issues further to ensure a smoother experience for you. Please reach out to our support team so we can address these concerns promptly. We appreciate your support and look forward to resolving these issues for you.

  ### 4. Simplified communication with customers and within the company

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vanessa V. | Senior Customer Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 08, 2024

**What do you like best about Talkdesk?**

Talkdesk is by far the best voice communication tool I've used so far; I like the design and that you can go back and listen to every interaction with any contact, also you can communicate with other team members swiftly and effortlessly. The option to place yourself as available/busy/etc. is great due to you cannot receive calls if you're in certain states, also Talkdesk is connected with our system and if a cutomer is not able to reach us they can leave a voicemail which is assigned to the user to listen at a later time. I have the app on my windows computer and works amazing, it never crashes.

**What do you dislike about Talkdesk?**

I don't dislike anything about Talkdesk so far.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk fulfills our voice communication needs, I can easily contact any customer by selecting the correct outbound number that I want to show as the caller, if I need to go back and listen to an interaction I can do so immediately after the call, that way I can focus on listening to the customer instead of taking many notes that may distract me from the conversation.

**Official Response from Aunalisa Arellano:**

> We're delighted to hear that Talkdesk is providing you with a seamless and reliable voice communication experience. Thank you for sharing your positive feedback!

  ### 5. User-Friendly and Simple, But Room for Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 27, 2025

**What do you like best about Talkdesk?**

The tool is easy to use, it's user friendly.

**What do you dislike about Talkdesk?**

The system requests posting a review in order to continue using it and that interferes with work.

**What problems is Talkdesk solving and how is that benefiting you?**

The tool is easy to use, it's user friendly.

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you find Talkdesk easy to use and user-friendly. We apologize for any inconvenience caused by the review request on 11/27/25. This was taken down shortly after the issue of users not being able to close out the request was identified. 

Thanks again for choosing Talkdesk! 

  ### 6. Good experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** TOMÁS M. | Assitant Team Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 19, 2025

**What do you like best about Talkdesk?**

The reports for operations are really easy to access and are easy to use.

**What do you dislike about Talkdesk?**

Sometimes it is really slow when we have a high call volume.

**What problems is Talkdesk solving and how is that benefiting you?**

Copilot is a great tool that allows us to track down our convo in real time.

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you find our reports easy to access and use. We apologize for any inconvenience caused by slow performance during high call volumes. We are continuously working to improve our system's performance to ensure a smooth experience for all our users.

  ### 7. Comfortable customer support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 26, 2025

**What do you like best about Talkdesk?**

Simplicity and seamless transition between calls, chats and messaging. Everything is intuitive and nicely designed.

**What do you dislike about Talkdesk?**

The only downside i can think of is missing a Dark theme.

**What problems is Talkdesk solving and how is that benefiting you?**

The main function I like is having evaluations integrated into the same program as well as the AI summary which saves a ton of time and effort.

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you find Talkdesk intuitive and well-designed. We appreciate your feedback about the dark theme and are taking it into consideration for future updates.

  ### 8. Talkdesk Review (Administrator Perspective)

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jevgeni T. | Salesforce CTI Administrator, Enterprise (> 1000 emp.)

**Reviewed Date:** November 07, 2024

**What do you like best about Talkdesk?**

The (technical) customer service is amazing and actually unlike many other cs providers, directly reachable via phone. That's a huge plus point in my perspective when you quickly want to double check, confirm or simply fix things which potentially have a considerable impact on business. My CSM is superb and very flexible which isn't something one should take for granted. The ease of use and implementation of the software/service is also rather on the easy side.

**What do you dislike about Talkdesk?**

More refined UI and management of ring groups and bulk changes (when not using csv's), users reporting that the audio source has changed (most likely not a TD dedicated issue and more related to windowsOS) and last but not least a couple of features missing such as forward to different flow component in studio.

**What problems is Talkdesk solving and how is that benefiting you?**

Not necessarily solving but rather enabling us to be reachable for customers and vice versa.

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that you find our technical customer service amazing and appreciate the direct phone support. We understand the importance of quick and efficient assistance for your business needs.

  ### 9. Easy Integration and Great Support, but Studio UI Needs Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 14, 2025

**What do you like best about Talkdesk?**

It is easy to use and can be integrated with other CRMs quite easy. Good support team by the talkdesk.

**What do you dislike about Talkdesk?**

UI of Studio and Automation Designer can be improved.

**What problems is Talkdesk solving and how is that benefiting you?**

Studio flows helping in enhancing customer experience better than ever.

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you find Talkdesk easy to use and that our support team has been helpful. We appreciate your feedback about the Studio UI and Automation Designer, and we'll take it into consideration for future improvements.

  ### 10. Correct and easy-to-use CTI

**Rating:** 4.0/5.0 stars

**Reviewed by:** Miguel V. | Consultor Salesforce, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2025

**What do you like best about Talkdesk?**

It is very easy to configure and show to the user

**What do you dislike about Talkdesk?**

There are some errors to solve in the field mapping in Salesforce Integration with Talkdesk for Salesforce

**What problems is Talkdesk solving and how is that benefiting you?**

Thanks to Talkdesk we have centralized customer telephone support across multiple agents.

**Official Response from Aunalisa Arellano:**

> It's great to hear that Talkdesk has helped centralize your customer telephone support and benefit your team across multiple agents.

  ### 11. A Game Changer for JK Moving Services!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Natalie H. | Move Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 26, 2024

**What do you like best about Talkdesk?**

Since implementing Talkdesk, our team at JK Moving Services has experienced a remarkable shift in how we handle customer interactions. The platform has streamlined our communication process, allowing us to provide faster, more efficient service to our clients. The intuitive interface and seamless integration with our CRM make it easy for my colleagues and me to track, manage, and follow up with customers, leading to better engagement and higher satisfaction rates.

**What do you dislike about Talkdesk?**

One area for improvement would be the option to change the answer ringer. Customizing the ringtone would add a personalized touch and make it easier to differentiate between internal and external calls, which would be especially helpful in our fast-paced environment.

**What problems is Talkdesk solving and how is that benefiting you?**

One significant problem Talkdesk is helping us solve is customer call management. Before Talkdesk, we struggled with missed calls and delayed responses, especially during peak times. Now, features like automatic call distribution and real-time monitoring ensure that no call slips through the cracks, helping us maintain a high level of responsiveness and customer satisfaction.

**Official Response from Aunalisa Arellano:**

> Thank you for the feedback! We appreciate your suggestion about customizing the answer ringer, and we'll definitely pass it along to our product team for consideration.

  ### 12. I use TalkDesk every single day

**Rating:** 5.0/5.0 stars

**Reviewed by:** B.J. (Bobbe) P. | Digital Sales Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2025

**What do you like best about Talkdesk?**

Hands down, the voicemail feature.  IT JUST WORKS!!! The voice mail feature saves me time and records numbers so I don't have to go digging. I can click it right there, from the voicemail page and get right back to my customer quickly.

**What do you dislike about Talkdesk?**

I discovered that I cannot see incoming calls, time, etc

**What problems is Talkdesk solving and how is that benefiting you?**

keeping up with # of calls logged, time, and length of call; also records into SalesForce so I know where I am with the customer

**Official Response from Aunalisa Arellano:**

> We are glad to hear that you love the voicemail feature! It's great to hear that it's saving you time and helping you get back to your customers quickly. Thank you for your feedback about the incoming call visibility. We're always looking for ways to improve our platform and will definitely share this with the team. 

  ### 13. Talkdesk Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nancy G. | Customer Service Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** September 23, 2024

**What do you like best about Talkdesk?**

I absolutely loved the Co-Pilot feature! It’s a total game-changer. Being able to instantly review what was said is so helpful—whether I need to double-check something I missed or get a quick reminder, it’s always right there to keep me on track. It’s like having a personal assistant that ensures I never miss a beat with customers!

**What do you dislike about Talkdesk?**

It can be a bit tricky to locate the cues at first, but with a little practice, it becomes much easier!

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk is solving the problem of inefficient and fragmented customer service management. By providing an all-in-one cloud-based platform, it streamlines communication across various channels—whether it’s phone, email, or chat. This makes it easier for teams to manage customer interactions and deliver faster, more personalized support. For me, the biggest benefit is how it boosts productivity. With features like real-time analytics and AI-powered tools, I can respond quickly, track customer needs accurately, and ultimately improve the overall customer experience!

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your positive experience with Talkdesk, especially your love for the Co-Pilot feature! It's great to hear that it's been a game-changer for you in staying on track with customers. We appreciate your feedback on the initial challenge of locating cues and are glad to hear that with practice, it becomes easier to navigate.

We're thrilled that Talkdesk is helping you solve the problem of inefficient customer service management by providing a streamlined platform for communication. The boost in productivity and improved customer experience you mentioned are exactly what we aim to deliver. If you ever need assistance or have further feedback, please don't hesitate to reach out. We're here to support you every step of the way!

  ### 14. Best customer service provider!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Priyanka A. | Clinical Investigator, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 20, 2024

**What do you like best about Talkdesk?**

It is the best customer service platform. I have been using this platform recently and I amreally astonished with the quality of service talkdesk is providing on multiple platforms they seems to have a big team working behind which is doing great work. One thing that I have encountered is they have smooth and easy way to solve problems which is very customer-friendly. Thanks Talkdesk for this service I would highly recommend this to all.

**What do you dislike about Talkdesk?**

Not very often but yeah at times I face lag in service provider, may be this is because of ample of requests going on, on which providers is busy solving and managing problems but I really wish this should also be solved.

**What problems is Talkdesk solving and how is that benefiting you?**

The ease of accessibility. I really like how efficiently it is working and solving all my problems which me and maybe all of us must be facing.

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that you're enjoying our customer service platform and that it's been helpful for you. We appreciate your feedback and recommendation!

  ### 15. Outstanding AI and Versatile Functionality with Talkdesk

**Rating:** 4.5/5.0 stars

**Reviewed by:** Windy S. | Customer Service Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 18, 2024

**What do you like best about Talkdesk?**

Talkdesk has proven to be an excellent choice for streamlining our customer service operations. The AI-powered capabilities are truly impressive, offering predictive insights and intelligent routing that greatly enhance agent productivity. The automation features have saved us significant time, allowing our team to focus on high-priority tasks rather than mundane, repetitive work.

**What do you dislike about Talkdesk?**

While Talkdesk’s AI and multi-function applications are impressive, there is one frustrating aspect I consistently encounter—every time an update is released, it seems to come with a glitch. The platform excels in functionality, but the glitches that follow updates can disrupt workflows and require additional time to resolve.

It’s disappointing because Talkdesk has so much potential, with its excellent AI features and seamless integrations. If the update process were smoother and more stable, the overall experience would be much better.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk’s AI and multi-function applications are highly beneficial, especially the AI-generated call summaries, which have been incredibly helpful in saving time and improving documentation. The ability to quickly review key points from calls without needing to go through the entire conversation has made follow-ups and case management much easier.

**Official Response from Aunalisa Arellano:**

> It's fantastic to hear that Talkdesk's AI-generated call summaries have been incredibly helpful in saving time and improving documentation for your team. We're glad to hear that our platform is making follow-ups and case management much easier for you. Thank you for sharing your feedback related to updates. We're sorry for the frustration this has caused and will work to improve the user experience. 

  ### 16. I use Talkdesk every day, and it’s been super reliable while giving us great insights.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Claire . | Admon Supervisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about Talkdesk?**

Co pilot has been great at recapping conversations with customers

**What do you dislike about Talkdesk?**

Sometimes the live view does take a minute to update

**What problems is Talkdesk solving and how is that benefiting you?**

recapping calls and having co-pilot is helpful

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your positive experience with Talkdesk! We're happy to hear that Copilot has been helpful for you. We'll take note of your feedback about the live view updating speed and strive to make improvements.

  ### 17. Efficient,Scalable, and Insightful Contact Center Solution.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 22, 2025

**What do you like best about Talkdesk?**

Ease of Use, Multi-Channel Support, Strong Integration, Advanced Analytics, Automation & AI, Scalability,  and Security.

**What do you dislike about Talkdesk?**

Learning curve for advanced features and pricing.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk is allowing us to improve our customers Call Centre experience, with the enhanced features and advanced reporting.

**Official Response from Aunalisa Arellano:**

> It's great to hear that Talkdesk is helping you improve your customer call center experience with enhanced features and advanced reporting. We are committed to providing solutions that benefit our customers and enhance their overall customer service operations.

  ### 18. Excellent experience with talkdesk

**Rating:** 5.0/5.0 stars

**Reviewed by:** Silindile N. | Senior Associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 17, 2024

**What do you like best about Talkdesk?**

the most helpful expect about talkdesk we have knowlegdebase on talkdesk, i take courses, it stores the callers information, its records calls and you can go back and listen to the call, its allows our Quality assessors to listen to the call and provide us with feedback on talkdesk, its easy to use and it's simple, you can always go back to the records and listen to the calls in that way you can improve your perfomance on the call. The course you take enhance your call skills, improving your customer support skills as well

**What do you dislike about Talkdesk?**

The most least helpful part about talkdesk, it sometime put you on missed call when there was no call that came through, its will you kick you out and put you offline, you would have dead airs that hinders customer support

**What problems is Talkdesk solving and how is that benefiting you?**

It's record all the calls you take and stores so whenever theres an escalation or a complaint from customer, your manager can always lisen to the call and vindicate you and also coach you and give you feedback from that exprience or situation

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you find Talkdesk's knowledge base and call recording features helpful for improving your performance and customer support skills. We appreciate your feedback and are committed to providing a user-friendly experience.

  ### 19. The best phone for a corporate world

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nokwazi M. | Documents Verification Agent, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 24, 2024

**What do you like best about Talkdesk?**

I love the fact that it gives me and my colleagues best many options to aux on , like lunch break , etc. I love the tittles when we disposition a call , where i get to categorize the type of call i was in . Most importantly talk desk doesnt jam or freeze , always working perfectly and fast . I also love how it gives us time (aftercall) to breath after the call and take down notes about the call. Its really easy to nevigate through it.

**What do you dislike about Talkdesk?**

Honestly nothing , so far it has been the great of greatest experience using talk desk .

**What problems is Talkdesk solving and how is that benefiting you?**

Talk desk has added more featurs like counting time before i go available for the next call . That gives me time to get ready for the next call . Talk desk has also added feature where i am able to see my coachings from my team leader .

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your positive experience with Talkdesk! We're glad to hear that you find it easy to navigate and appreciate the features like aftercall time and the ability to categorize calls. We strive to continuously improve and provide valuable tools for our users.

  ### 20. Powerful application

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jerum T. | Client Operations Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 05, 2024

**What do you like best about Talkdesk?**

The variety of tools and functionalities Talkdesk offers, makes it the most powerful application on the market to be deployed in contact centres. The application is very easy to use for our users.

The standard Contact Centre functions are of a high standard and any additional add-ons only bring the experience to a higher level. The Talkdesk team is very helpful and professional, they are always ready to help.

**What do you dislike about Talkdesk?**

Certain areas such as the automation designers for Workspace, Studio & Autopilots could use an aligment. It would be good to be able to have modules that are reusable across all designers. The Workspace designer and Autopilot Automation designer could also be built into something requiring less coding knowledge. Standard digital components for Whatsapp should be implemented too.

**What problems is Talkdesk solving and how is that benefiting you?**

We are now able to provide our clients with multi channel service using all tools available. This has increased our agent efficiency and allowed for better handling times in general.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your experience with Talkdesk! We're thrilled to hear that the tools and functionalities have empowered your team and elevated your contact center experience. 🙌 We also appreciate your feedback on automation design alignment, reusable modules, and ease of use—these insights are valuable as we continue to enhance our platform to meet evolving user needs. Thanks again for helping us make Talkdesk even better!

  ### 21. talk desk review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nontobeko M. | lead associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 17, 2024

**What do you like best about Talkdesk?**

talk desk is helpful because we use it to receive calls in our BPO not only do we track live ques and statuses from agents we also receive feedback from our assessors through the talk desk as well as coaching and it also stores customer contact data, I can track all my calls and It records all the calls so we can come back to review them. you can do live listening also and track your daily productivity as well. you can change your aux statuses very easily and there was an update talk desk that allows you to queue another status while you are on a call or on after-call work which is a great feature.

**What do you dislike about Talkdesk?**

in some cases talk desk can kick you out and log you off during productivity hours, also sometimes the call does not ring and it places your on missed call automatically without having a chance to accept the call those are the minor glitches other than that talk desk is easy to use.

**What problems is Talkdesk solving and how is that benefiting you?**

Talk desk allows our quality assessors to assess our calls and it also allows us to receive feedback and store that information- this benefits me by being able to reflect back to my scores and be able to clearly see my development areas and review them so I can excel in my line of work.

there is knowledge base and short courses in talk desk - this benefits me in enhancing my skills and to excel in my position.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your positive experience with Talkdesk! We're glad to hear that it has been helpful for tracking live queues, receiving feedback, and storing customer contact data. We appreciate your feedback and are constantly working to improve our platform to provide a seamless experience.

  ### 22. talkdesk is the best

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 24, 2020

**What do you like best about Talkdesk?**

talkdesk is very easy to use, also you can download in your phone.

**What do you dislike about Talkdesk?**

sometimes there are some bags with callbar

**Recommendations to others considering Talkdesk:**

I highly recommend to use talkdes

**What problems is Talkdesk solving and how is that benefiting you?**

i can easily make calls wide the world

**Official Response from Aunalisa Arellano:**

> Thank you so much for taking the time to share your thoughts on Talkdesk! We are happy to hear the you find Talkdesk easy to use. 

  ### 23. Talkdest review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nokwanda Z. | Customer sales specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 12, 2024

**What do you like best about Talkdesk?**

As a PV agent, I like that fact that talkdesk allows me to reveiw all the score sheets that I previously completed. I like that talkdesk allows me to fix any errors or incorrect information that I might have saved by mistake. I also like how easy it it to ammend any information. I also like how it is easy to navigate which makes it easy for me to use. Lastly, I like how the aux codes are all labled in instructing colors.

**What do you dislike about Talkdesk?**

As a previous customer sales service agent, I did not like how talkdesk would randomly cut calls while still on the line with customers due to bad network. I also did not like how sometimes it would just freeze on the incorrect aux code, eg. It would sometimes just freeze on available even though I am on a call.

**What problems is Talkdesk solving and how is that benefiting you?**

It is solving my problem with not being able to easily summarize conversations and improve accuracy and reduce handling times. This is benefiting me in rounding up conversations and improving my skills of handling times and accuracy with my stats.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your feedback! We're glad to hear that you find Talkdesk helpful for reviewing and amending score sheets, as well as for navigating and using aux codes. We apologize for the issues you experienced with call cuts and freezing on incorrect aux codes. We are constantly working to improve our network stability and system performance to provide a better experience for our users.

  ### 24. Talkdesk review from a Customer Service Representative

**Rating:** 4.5/5.0 stars

**Reviewed by:** Isabella M. | Customer service representative, Enterprise (> 1000 emp.)

**Reviewed Date:** August 14, 2024

**What do you like best about Talkdesk?**

With Talkdesk my favourite parts are the new AI generator that helps make my calls more efficient. I also like all the transfer options it provides as well as multiple dashboards I can create. As a customer support representative, I do like how Taskdesk provides us a few seconds before each call before picking it up. This helps us feel supported by the software and ready to talk those calls. It is also very useful how it then automatically picks it up for us.

**What do you dislike about Talkdesk?**

I do not like how slow it is on the activities option for me to find past phone numbers. I also do not like how sometimes the AI generator does not come up with anything.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk helps me become very efficient with my job by providing me the AI generator option as well as tracking my conservations with their text option. This allows me to reread my phone calls and double check any spelling confusion or lost information I may have missed in my own personal notes.

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that you find Talkdesk's new AI generator and transfer options beneficial for your role. We have noted your feedback, and we will strive to make necessary improvements to meet your expectations.

  ### 25. As a leader of my department, I can easily monitor my team's day to day performance and activity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andiswa M. | Subject Matter Expect of Data Entry Department, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 13, 2024

**What do you like best about Talkdesk?**

What I've found is most helpful about it is it is also in real-time so I can monitor my team's attendance, and adherence in terms of taking breaks and lunches on time, and that I can easily listen to calls if need be.

**What do you dislike about Talkdesk?**

Although it is generally helpful, sometimes it can put an agent on "offline" status and if you do not constantly monitor this, the agent will have missing hours for the day, and that has made them unproductive for that time since it cannot be accounted for.

**What problems is Talkdesk solving and how is that benefiting you?**

I don't physically have to be with my team to ensure everyone is logged on. Talkdesk helps me manage my team's presence, manage their break and lunch times and is also a fantastic tool for accessing call recordings to ensure I manage performance.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing how Talkdesk helps you manage your team's attendance, breaks, and call recordings. We are committed to providing tools that make it easier for leaders to monitor and support their teams.

  ### 26. One of the main tools I was daily for my job.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Shayla D. | Lottery Retailer Support, Enterprise (> 1000 emp.)

**Reviewed Date:** August 11, 2024

**What do you like best about Talkdesk?**

I use Talkdesk every day for my job, and it has significantly improved my ability to provide top-notch customer support . The platform is incredibly user-friendly, making it easy to navigate and utilize its features efficiently. One of the standout aspects of Talkdesk is its speed and efficiency. It allows me to handle customer inquiries quickly, which is crucial in maintaining high customer satisfaction. The integration with other tools and systems we use is seamless, further enhancing our workflow. I find the editing it to my own personal preference for the widgets I need to get my job done is one of my favorite features. Editing widgets is easy and can be done quick , when certain days need different aspect of Talkdesk.
Overall, Talkdesk has been a game-changer for our customer service operations. It’s quick, efficient, and reliable, making it an indispensable tool for our team.

**What do you dislike about Talkdesk?**

When I have completed a call, it can take a few minutes for my activities to be updated. So, if I need to go back and check my last call, it's not there, even after refreshing. Also, the AI-generated summary will disappear when taking an SMS at the same time.

**What problems is Talkdesk solving and how is that benefiting you?**

AI-powered automation is the best feature because it assists me in finding information during the call. I handle numerous numbers over the phone, and with AI, it displays the numbers as the customer dictates them, so there's no need to slow down the call for repetitions. With the AI-generated summary, my after-call wrap-up is brief, allowing me to return to assisting customers more quickly.

**Official Response from Aunalisa Arellano:**

> It's great to hear that the AI-powered automation feature is benefiting you by assisting in finding information during calls and speeding up the after-call wrap-up. We're glad to hear that it's helping you handle numerous calls more efficiently.

  ### 27. A wonderful system for smooth operating

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shania D. | Customer Support Associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 08, 2024

**What do you like best about Talkdesk?**

As a Customer Service Representative, having the right tools can make all the difference in delivering exceptional service. TalkDesk has proven to be an invaluable asset in my daily workflow. Its simplicity and user-friendly interface make it incredibly easy to navigate, allowing me to focus more on my customers and less on technical difficulties.
From the moment I started using TalkDesk, I was impressed by how intuitive the platform was. The learning process was smooth and quick, even when it was new to me. This ease of use ensured that I could quickly get up to speed and start delivering the high-quality service my clients expect. TalkDesk has not only streamlined my workflow but has also enhanced my efficiency, making it an essential tool in my professional toolkit. I highly recommend TalkDesk to any CSR looking for a reliable and straightforward communication platform.

**What do you dislike about Talkdesk?**

While my overall experience with TalkDesk has been very positive, like any technological tool, it isn't without its occasional hiccups. There are rare instances where I experience disconnection issues or my microphone might disconnect. However, these occurrences are infrequent and have not significantly impacted my ability to perform my job.

**What problems is Talkdesk solving and how is that benefiting you?**

TalkDesk has significantly improved my efficiency as a Customer Service Representative by integrating AI dialogues and providing automatic summaries at the end of each call. These features have made my work more streamlined and less stressful, allowing me to focus on delivering top-notch service. the overall experience with TalkDesk has been exceptional, and I highly recommend it to anyone looking to enhance their workflow with advanced AI tools.

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that Talkdesk has been such a valuable asset in your daily workflow! Our goal is to provide a user-friendly and efficient platform to help you focus on delivering exceptional service to your customers. Thank you for recommending Talkdesk to other Customer Service Representatives!

  ### 28. Efficient

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ntokozo P. | Customer sales specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 12, 2024

**What do you like best about Talkdesk?**

Talkdesk is an advanced, user-friendly system. It offers broad features that can improve your personal and business skills. While on a call I can view my call quality, I can change my status, change filters, and view the number of calls made and received. I love the fact calls ring first instead of being auto-answered. I also enjoy the dashboard features where I can track my productivity. Live options, and having total control on how I want my dashboard to be filtered. Talkdesk also provides customer support, Frequently asked questions, demos, and training on how to use, it's completely easy to use, informative, and simple to implement.

**What do you dislike about Talkdesk?**

There's absolutely nothing I dislike, Talkdesk is not complicated.

**What problems is Talkdesk solving and how is that benefiting you?**

I can view call details, My activities, and contacts on the live app. All information is accessible to me without having to request it from a third party. I can work efficiently.

**Official Response from Aunalisa Arellano:**

> We're delighted to hear that you are satisfied with the support, training, and ease of use of Talkdesk. It's fantastic to know that the system is helping you work efficiently and access information seamlessly. Thank you for choosing Talkdesk!

  ### 29. Most reliable platform!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dr. Kishlay(PT) . | Clinical Investigator, Hospital & Health Care, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 24, 2024

**What do you like best about Talkdesk?**

I have been using talk desk very frequently whenever it comes to best customer service provider I think talkdesk is the most valuable platform to rely on. It has really enhanced it's customer service, I love how efficiently and quickly they are handling things and providing the best service that is possible

**What do you dislike about Talkdesk?**

Everything is perfect as far but I really don't like at times which shows all lines are busy and service provider is not available, it really creates hustle for me, apart from this it's a good service provider, I would highly recommend talkdesk.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk has really improved and is doing great work in speed most of the times my whatever problems are there are solved in minutes

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that you find Talkdesk to be the most reliable platform for customer service! Our team works hard to provide efficient and quick service, and we're glad to hear that it's benefiting you.

  ### 30. I started as a Senior Customer Support Associate and now work as a Customer Experience Specialist.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kyla K. | Customer Experience Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** August 08, 2024

**What do you like best about Talkdesk?**

Starting in my role as handling customer calls I obviously used Talkdesk more frequently, but now working as a Customer Experience Specialist, I have gained a deeper focus on creating positive customer experiences. I highly value the ease of use and seamless integration offered by Talkdesk in my current role. Its features significantly enhance the customer experience both during and after calls, and I'm pleased to report that there are minimal imminent disruptions or delays that could negatively affect the customer experience.

**What do you dislike about Talkdesk?**

Overall, I find the Talkdesk platform highly enjoyable due to its ease of navigation, seamless integration with other call groups, and useful features like callback options. In the event of a technical outage, I have confidence in our support team to resolve the issue quickly.

**What problems is Talkdesk solving and how is that benefiting you?**

We occassionally experience various outages, and we have a dedicated team that addresses this feedback to resolve the issues promptly.

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that Talkdesk has been instrumental in enhancing your ability to create positive customer experiences. Our goal is to provide a seamless and intuitive platform that supports your efforts in delivering exceptional service.

  ### 31. Talkdesk was the launch point

**Rating:** 4.0/5.0 stars

**Reviewed by:** Rachel A. | Contact Center Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 04, 2024

**What do you like best about Talkdesk?**

I love the supportive staff, the ease of use for the end user, and the expansive reports available. We have not fully launched our prodcuts and we are already blown away with our improved efficiencies, and the expanded support for our members.

**What do you dislike about Talkdesk?**

We chose a time to convert over to Talkdesk when we were launches several other pieces that will need to be integrated into Talkdesk- It feels like a large lift and there are lots of moving pieces to balance and ensure they are working in tandum. This is absolutely no fault of Talkdesk, but I had to put something here.

**What problems is Talkdesk solving and how is that benefiting you?**

We are being connected with members who are facing more challenging issues and the auto attendant is taking care of the lower hanging fruit

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your positive experience with Talkdesk! We're glad to hear that our platform has improved your efficiencies and support for your members. We understand the challenges of integrating multiple pieces and are here to help streamline the process for you.

  ### 32. Tons of data, infinitely customizable

**Rating:** 4.5/5.0 stars

**Reviewed by:** David C. | Manger of Client Retention, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 01, 2024

**What do you like best about Talkdesk?**

Talkdesk makes it really easy to see the metrics that matter to me, such as live availability, missed calls, agent performance, and historical performance. There are times when our department may need to make changes to our operating schedule, and it's easy to make changes to the numbers you have stored. Talkdesk integrates easily with other CX support platforms so that it doesn't interrupt our agents' daily workflow

**What do you dislike about Talkdesk?**

The only thing I'd like to see Talkdesk add would be a prioritization level for agents/skills. Sometimes we would want a new hire to only get calls in a certain frequency, and it would be nice to have different departments skilled for overflow if a main call queue gets high.

**What problems is Talkdesk solving and how is that benefiting you?**

We have to provide easy phone support for our customers, and Talkdesk helps make it easy for our agents to support calls. With so many dashboards and pre-built reports, it gives our leadership team the ability to ensure quality in every interaction by easily locating calls and gaining insight on agent performance. We can coach to metrics that need improvement and check where our blindspots are.

**Official Response from Aunalisa Arellano:**

> We're glad to hear that Talkdesk is helping you easily access the metrics that matter to you and integrate with other CX support platforms. We appreciate your feedback about the prioritization level for agents/skills, and we'll share this with our product team for consideration.

  ### 33. Talkdesk Helps me to load QA and provide Coaching to my Peers .

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kriyaan N. | Team Leader - Payments /Dealer Support, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 13, 2024

**What do you like best about Talkdesk?**

Talkdesk helps me view firstly monthly stats with regards to QA's scores per line on business. It helps to load coaching and recording QA's. I recently found that I could load coaching opportunities for other lines of business and download the coaching forms as well. We also use it for service level graphs and can personal to your own team or multiple teams . Great tool!

**What do you dislike about Talkdesk?**

Training - We could of had training to make use of the software to its full potential, nothing to dislike about the software itself.

**What problems is Talkdesk solving and how is that benefiting you?**

It helps leaders daily at the ease of doing their jobs, it shows you the peers that out of time with states in the call center, It also helps with QA management and gives insights to the team, The tool helps support, guide, and develop our people with ease and saves time.

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that Talkdesk has been a valuable tool for providing QA and coaching support, as well as offering insights and time-saving features for your team. Your feedback on the training is noted, and we will work to improve the user experience. Thank you for sharing how Talkdesk has helped your team in their daily tasks and development!

  ### 34. Responsive and reliable

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lynn S. | MAIL ORDER TEAM MEMBER, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2022

**What do you like best about Talkdesk?**

Talkdesk is easy to navigate. The Live screen is easy to customize to keep track in real time of metrics you want to monitor. You can assign voicemails to specific agents easily. When there are any issues, they are quick to respond and repair. It is easy to generate reports to be emailed weekly (or as often as you like.)

**What do you dislike about Talkdesk?**

I am not happy with the ringtone. I wish you could either supply your own ringtone or could pick from a few choices. It would make it easier to tell whose phone is ringing and give some variety (at our busy time, hearing that same sound essentially constantly for 8+ hours is a bit much.)

**What problems is Talkdesk solving and how is that benefiting you?**

It is easier to see how many calls are waiting, the phone number calling in, and what type of call they are. Before, we could only see the number of calls. We can also see how long an agent has been in a particular status, so if they spend a long time away and unavailable for calls, we will know. They keep you updated when there is a connection issue so that you know what is happening, and they are quick to resolve the issue.

**Official Response from Aunalisa Arellano:**

> Thanks for taking the time to review Talkdesk! We are thrilled to hear it's helping by being able to understand how many and the different types of calls you have in queue. Your feedback about the ringtone is much appreciated! We will ensure this information is passed along to the team.

  ### 35. Lets Talk-Desk.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aviwe N. | Senior Associate Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 15, 2024

**What do you like best about Talkdesk?**

Easy to use on work daily basis.
Flexible for customer interactions.
Convenient for use.
Being able to check my QA Evaluations
Can track my daily calls.
Can Aux different aux codes to adhere to my daily work schedule.
Can contact or interact with colleagues through talk desk.
Ring Notification on an incoming call
call transfers with other departments'
option to answer an incoming call

**What do you dislike about Talkdesk?**

Seniors being able to change your aux code status at anytime.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk is making it easy to interact with different customers every day in order to maintain our daily service level, makes it easy to communicate internationally with colleagues and customers, makes it easy for our Quality assurance team to ensure service delivery in talking with our prioritized customers.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your positive experience with Talkdesk. We're pleased to hear that you find it convenient for daily use and that it helps you track your daily calls and interact with colleagues.

  ### 36. Very expensive for extremely poor support and transition services

**Rating:** 0.0/5.0 stars

**Reviewed by:** Jeanette W. | Project Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 15, 2021

**What do you like best about Talkdesk?**

Talkdesk has a lot of features that we needed to replace our previous phone provider, Aircall. I love that we can set holiday messaging in advance for the entire year, so I never have to worry about setting a specific away message on our phones each time our office is closed. There are many additional training capabilities like conferencing in new hires into phone calls so that they can listen in, and we love that it integrates with Salesforce in a very customizable way. I also love that our team can transfer calls to a teammate's voicemail if they are away, and they can also transfer calls to external numbers like FedEx if we need to get a customer in touch with them about a shipping issue. While these features are a step up from Aircall, they are pretty standard now across the board.

**What do you dislike about Talkdesk?**

Talkdesk doesn't have a very public support option for phones, which is a bit odd to me as they are a phone company. During our onboarding process, we were paired with a great Customer Success Manager, but I feel like while we continue to improve our process, I'd love to chat through or bounce ideas off someone to go over the way we have our integrations setup.

Other feedback I have for the product right now would be to allow an easy way to enable/disable specific workflows. Right now, we have about 20 workflows that we've built for Salesforce, and to disable them, you have to click into each one individually and turn it off.

Given the poor support options and how expensive this tool is, we decided to move to a new provider. This process uncovered that we had been paying an extremely high cost for a phone number that wasn't operating the way were promised. They offered us no refund or solution, and even after troubleshooting the number remained non-operational. We are so disppointed in our experience with Talkdesk.

**Recommendations to others considering Talkdesk:**

We use personal extensions at our organization, but I think sometimes it might be easier to scale and configure your IVR if you just have each rep use their own number as opposed to an extension.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk was an okay option for our team for a bit, but ultimately it was way more expensive than other providers for poor support and pretty standard features.

**Official Response from Aunalisa Arellano:**

> Thank you so much for taking the time to share your thoughts. We are committed to providing the best experience possible for our customers and take your feedback about support seriously. We will ensure your feedback is passed along to the team. We are thoroughly sorry about your issues experienced and will ensure to improve processes going forward. 

  ### 37. Adoptable environment

**Rating:** 5.0/5.0 stars

**Reviewed by:** Russel B. | Agency People Development Officer, Enterprise (> 1000 emp.)

**Reviewed Date:** June 16, 2025

**What do you like best about Talkdesk?**

Capabilities to integrate in other Systems and applications

**What do you dislike about Talkdesk?**

When it comes to connection it requires a high latency of internet

**What problems is Talkdesk solving and how is that benefiting you?**

Training with the integration of systems

**Official Response from Aunalisa Arellano:**

> It's great to hear that Talkdesk is helping with training and system integration. Thanks for taking the time to share your thoughts! 

  ### 38. Operations Manager

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dwayne W. | Operations Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 07, 2024

**What do you like best about Talkdesk?**

Feature funtionality is great. The Talkdesk dictionary and Talkdesk Academdy is outstamding. I've been running call centers for over 20 years at Sr Manager to Executive Directior levels aand I find talk desk better for the end user than Five9, NICE and Geneysis which I have implemntented and project managed all four of the aforementioned  IVR systems. I'm currently looking to upgrade our current TalkDesk configuration.

**What do you dislike about Talkdesk?**

The standard reporting isnt enough to manage a call center, more robust reporting is need ed. The dashboard reporting isnt very usable. I wasnt at Allwork when the RFP was com or discvovery was done done so to be fair.

**What problems is Talkdesk solving and how is that benefiting you?**

Our call routing has greatly improved, because we had no reporting the reporting is better, self service tools as an admintrator is exceptional. no mor waitin for tickets.

**Official Response from Aunalisa Arellano:**

> Thank you for your positive feedback on our feature functionality and self-service tools. We understand the importance of robust reporting for call center management and are continuously enhancing our reporting capabilities. We'd be happy to connect with you to discuss your specific reporting needs and how we can improve your experience with Talkdesk.

  ### 39. Best Experience with Talk Desk As a call Center Agent.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nokwanda D. | customer sales specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 14, 2024

**What do you like best about Talkdesk?**

The quality of the calls are good , you can listen to your calls afterwork, and calls are recorded just to assure the customers that their personal information  wont be shared to third parties . I also love the fact that it is easy to use and it  has new features to help me navigate and give me time to record information about what was happening on the call before taking the next call , like After call work .

**What do you dislike about Talkdesk?**

So far I've had the best experience using talk desk at work .

**What problems is Talkdesk solving and how is that benefiting you?**

Currently it has added more features to accomodate me at a workplace ,timer to read time you have after call before taking next call and auxing to the right feature when pressed it before time for after call has finished.

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you appreciate the call quality and the ability to listen to and record calls. We understand that occasional technical issues and poor audio quality can be frustrating, and we're continuously working to improve our platform to provide a better experience for all users.

  ### 40. Great experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nomfundo Z. | Senior Sales Dealer Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 13, 2024

**What do you like best about Talkdesk?**

Talkdesk notifies me when I need to aux my breaks since I use it everyday from 08;00 TILL 17:00. It gives my access to go and check my quality scores for the month. It is easily acessible and effortless to use. 

The amazing part is it helps me track my absent or present hours for the day, adherence and  also able to go and check my department's service level and available times to track our progress for the day.

**What do you dislike about Talkdesk?**

It logs me out once in a while however that is not much to make me dislike.

**What problems is Talkdesk solving and how is that benefiting you?**

It helps for management to track your adherence for that specific day so you will not be short of hours or owe the company hours.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your positive experience with Talkdesk! We're glad to hear that it's helping you track your performance and manage your daily tasks effectively. We'll continue to work on improving the user experience, including addressing the occasional log-out issue.

  ### 41. Connecting world.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nithish K. | Associate, Enterprise (> 1000 emp.)

**Reviewed Date:** March 07, 2025

**What do you like best about Talkdesk?**

Talk desk is best for its friendly interface.

**What do you dislike about Talkdesk?**

Sometimes, I won't work on high latency.

**What problems is Talkdesk solving and how is that benefiting you?**

A talkdesk is the primary way of communication if the person is living on the other end of the world.

**Official Response from Aunalisa Arellano:**

> Thank you for your feedback! We're glad to hear that you enjoy our friendly interface.

  ### 42. Quick and powerful solution to implement for the integration of AI tools

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 27, 2025

**What do you like best about Talkdesk?**

Simplicity of use and creation of routing paths. Integration of AI modules into the customer experience and the agent console.

**What do you dislike about Talkdesk?**

ability to improve on real-time report creation (number of indicators)

**What problems is Talkdesk solving and how is that benefiting you?**

issues of effective call distribution across agent groups. Accelerate 1st call resolution through the use of the Agent copilot

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you find Talkdesk's simplicity and routing paths valuable. We are continuously working to improve our real-time reporting capabilities to better meet your needs.

  ### 43. Talkdesk Review & Rating

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 19, 2024

**What do you like best about Talkdesk?**

Talkdesk is human-friendly, easy to use and navigate, and reporting is easy to understand and very much simplified. The quality and division between a customer and an agent are great. We can use it anytime and open more than one tab of Talkdesk in one go. Customers rarely complain about issues or connections and it is easy for them to hear and understand the agent on the call. The line is clear for the customers.

**What do you dislike about Talkdesk?**

The only challenge with Talkdesk is that when loading activities takes a long time, transcripts are unavailable on some outbound calls.

**What problems is Talkdesk solving and how is that benefiting you?**

AI or transcript, transcript benefits me and make listening to calls easy and understandable. I can always go back and search a part that I may have missed out on while listening to the call. It is easy to double check words that are being mumbled on the call and it is easy to follow time stamps with the transcripts.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your positive experience with Talkdesk. We're glad to hear that the platform has been beneficial for you in terms of clear customer-agent communication and easy reporting. We understand the frustration with the loading time for activities and the unavailability of transcripts on some outbound calls. We're continuously working to enhance our platform and will address these issues accordingly.

  ### 44. TalkDesk is a Wonderful Solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stephen M. | Team Leader, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 14, 2024

**What do you like best about Talkdesk?**

Having used other Telephony systems in the past, Talk Desk is a wonderful solution to our everyday work.  I love being able to customize the dashboards and how easy it is to create.  I use this platform everyday as part of my role as a customer support supervisor. I love being able to quickly monitor calls to ensure that my agents are able to provide our customers with amazing service. It was easy to learn and modify.

**What do you dislike about Talkdesk?**

I believe that the AI tool could be enhanced upon as well as the reporting aspects.  They are a bit clunky.

**What problems is Talkdesk solving and how is that benefiting you?**

The ability to monitor my associates calls in real time to ensure that they are providing world class customer service.  The dashboards allow me to know my current business in real time.

**Official Response from Aunalisa Arellano:**

> We're glad to hear that Talkdesk is helping you monitor your associates' calls in real time and providing real-time business insights. Our goal is to empower you to provide world-class customer service, and we're happy to hear that Talkdesk is benefiting you in this way.

  ### 45. Game changer for customer service, automating tasks is number one for me!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Xhoi K. | Move Management Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 26, 2024

**What do you like best about Talkdesk?**

user friendly and flexible, freeing up my time by automating tasks is something that will ALWAYS make my job easier as well as the variety of options to customize it for whatever you need it for

**What do you dislike about Talkdesk?**

probably takes some time to learn at first and it might require additional support to get a hang of it, also calls sometimes simply do not come to my talkdesk so I just have to restart from time to time

**What problems is Talkdesk solving and how is that benefiting you?**

reducing wait times and improving the quality of interactions, AI powered features are unmatched as this is a new thing now and talkdesk seems to get the hang of it very quickly

**Official Response from Aunalisa Arellano:**

> We're delighted to hear that Talkdesk is making a positive impact on your customer service experience by reducing wait times and improving interactions. We understand the importance of AI-powered features and are continuously working to enhance our platform to provide the best possible support for our users.

  ### 46. Profound phone solution

**Rating:** 4.5/5.0 stars

**Reviewed by:** Steffen K. | Technical Support Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 10, 2024

**What do you like best about Talkdesk?**

Talkdesk is an excellent solution for managing phone connections across various setups, including call centers, offices, and remote locations. It offers a wide range of options and flexibility. We’ve used Talkdesk for daily customer interactions, and found it easy to set up.

**What do you dislike about Talkdesk?**

While some options can be found through research or by browsing the menu, the overall call structure can feel overwhelming, especially if you require a more detailed setup.

**What problems is Talkdesk solving and how is that benefiting you?**

We needed to set up a contact center solution that accommodated multiple teams, with custom routing, inbound and outbound phone numbers, different opening hours for each team, and personalized IVR messages.

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you find Talkdesk to be an excellent solution for managing phone connections across various setups. We appreciate your feedback and are constantly working to improve the user experience.

  ### 47. A great phone system but a few of the features a bit half-baked.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tom E. | Consumer Experience Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 08, 2024

**What do you like best about Talkdesk?**

Managing the IVR flow is very easy and doesn't require any coding skills.  Talkdesk staff are very accessible and have been only to regular (bi-weekly) meetings since we implemented.  They also innovate frequently are release new features (and upgrades to existing features) on a quartelry basis.

**What do you dislike about Talkdesk?**

The phone system is not as stable as our previous vendor.  Outtages are uncommon but happen more frequenty that we'd like.  Many of the features they release are somewhat barebones and it can take a while for many common sense features to be fully fleshed out.  The support staff is also not the best about closing the loop.

**What problems is Talkdesk solving and how is that benefiting you?**

They provide many self service tools to optimize our IVR and help deflect customer calls.  The reporting tools are also very robust and relatively easy to use.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your experience with Talkdesk. We are glad to hear that managing IVR flow is easy for you. We understand your concerns about system stability and feature completeness. We are committed to addressing these issues and providing a better experience. We appreciate your recognition of our self-service tools and reporting capabilities.

  ### 48. TalkDesk is a great addition to our job

**Rating:** 3.5/5.0 stars

**Reviewed by:** Tamara P. | Customer Service, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 16, 2024

**What do you like best about Talkdesk?**

The transcription aspect of Talkdesk is amazing, all information releating to the call is in transcripts which you can read to guarantee the accuracy of your notes. The ease of integration is extrodornary as it maintains call consistency which makes customer support calls more accurate and consistant. This product is very easy to use and navigate the dashboard

**What do you dislike about Talkdesk?**

The connection issues which involve not being able to hear the caller.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk solves any issues regarding playback, as we are able to read the transcript any information that was missed is in the transcript feature eliminating the need to play back a call to retrieve information. This feature makes our job more efficent and enables me to spend more time with my customers than listening to playbacks.

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that you are enjoying the transcription aspect of Talkdesk and finding it beneficial for maintaining call accuracy and consistency. We appreciate your feedback about the connection issues and will work to improve that aspect of our service.

  ### 49. Streamline with your Business with an Effortless Phone System

**Rating:** 4.5/5.0 stars

**Reviewed by:** AJ R. | Team Lead, Retail, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 13, 2022

**What do you like best about Talkdesk?**

This aids to provide and deliver better service by giving crucial context details/information about a customer as soon as the call is received. Talkdesk has easy-to-use access to users which helps reduce agents' time to resolution and tailor customers' experience.

**What do you dislike about Talkdesk?**

Talkdesk though rarely, still experiences technical issues which need to be addressed. Examples are delayed ticket generation and automation. However, their customer support is fast and reliable when these cases happen. They also provide alternatives while the concerns are still being addressed. All in all, it does not affect the overall handling of customer concerns.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk simplifies access to member and customer information, accelerating issue resolution. Moreover, its user-friendly interface empowers your CX representatives to effortlessly utilize it.

**Official Response from Aunalisa Arellano:**

> We are thrilled to hear that Talkdesk has helped your call center by providing context and details about your customers as soon as they call in. Thank you for sharing your thoughts regarding technical issues. We are continually working to enhance Talkdesk to minimize technical issues, but we are pleased to hear the Talkdesk support team has been fast and reliable when issues do arise. 

  ### 50. Talkdesk review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Simiso S. | Sales Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 17, 2024

**What do you like best about Talkdesk?**

Talkdesk is a very easy-to-use app that allows us to speak to sellers in a clear and professional in a way that makes it easy to daily out and receive inbound calls. We also get alerted when calls come in which makes it easy to assist sellers

**What do you dislike about Talkdesk?**

- Sometimes we do not get alerts when calls come in which leads to missed calls. We sometimes experience network issues that leads to missed calls.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk solves the issues of sellers waiting for a long period in the queue to get their calls answered. 
Talkdesk alerts us as agents when a call comes in with the name of the sellers making it easy to open their profiles and assist.

**Official Response from Aunalisa Arellano:**

> It's great to hear that Talkdesk is helping you manage your workload and track your productivity. We're committed to providing tools that enhance your performance.


## Talkdesk Discussions
  - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes
  - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes
  - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote
  - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote
  - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote

- [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-08-04+05%3A30%3A25+-0500&secure%5Bsession_id%5D=a5a2db5d-fd8c-4a30-b3d4-9a4d334aadf1&secure%5Btoken%5D=ef13d62437ff726720e60106cbb636a4bd87f5d0eec693f9ebc382e36922ab40&format=llm_user)
## Talkdesk Integrations
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
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  - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews)
  - [Contactually by Compass](https://www.g2.com/products/contactually-by-compass/reviews)
  - [DM Valid](https://www.g2.com/products/dm-valid/reviews)
  - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews)
  - [eGain Analytics Hub](https://www.g2.com/products/egain-analytics-hub/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews)
  - [Front](https://www.g2.com/products/front/reviews)
  - [Google](https://www.g2.com/products/google-google/reviews)
  - [Help Desk Migration Services](https://www.g2.com/products/help-desk-migration-services/reviews)
  - [Help Scout](https://www.g2.com/products/help-scout/reviews)
  - [Highrise ERP - Construction Management Software](https://www.g2.com/products/highrise-erp-construction-management-software/reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Keap](https://www.g2.com/products/thryv-keap/reviews)
  - [Krisp](https://www.g2.com/products/krisp/reviews)
  - [Kustomer](https://www.g2.com/products/kustomer/reviews)
  - [LiveChat](https://www.g2.com/products/livechat/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)
  - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)
  - [Microsoft Power Platform](https://www.g2.com/products/microsoft-microsoft-power-platform/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews)
  - [Nimble](https://www.g2.com/products/nimbleway-nimble/reviews)
  - [NurenAI](https://www.g2.com/products/nurenai/reviews)
  - [Olark](https://www.g2.com/products/olark/reviews)
  - [OnePageCRM](https://www.g2.com/products/onepagecrm/reviews)
  - [Oracle Service Cloud (formerly RightNow)](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews)
  - [Outreach](https://www.g2.com/products/outreach/reviews)
  - [Pega Customer Decision Hub](https://www.g2.com/products/pegasystems-pega-customer-decision-hub/reviews)
  - [Pipedrive](https://www.g2.com/products/pipedrive/reviews)
  - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)
  - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [Snap](https://www.g2.com/products/snap/reviews)
  - [UserVoice](https://www.g2.com/products/uservoice/reviews)
  - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews)
  - [Workato](https://www.g2.com/products/workato/reviews)
  - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews)
  - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews)

## Talkdesk Features
**Dialing Options**
- Preview Dialing
- Progressive Dialing
- Predictive Dialing

**Administration**
- Database Management 
- Data Workflows
- Issue Management

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Knowledge Management**
- Knowledge Base
- Publishing Workflows
- Analytics

**ServiceNow Apps**
- ServiceNow Integration
- Value

**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement

**Messaging Channels**
- SMS Messaging
- Email
- Voice Messaging
- Two way messaging

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Platform**
- Multilingualism
- Quality
- Real-Time
- Artificial Intelligence
- Self-Improving
- Volume

**Customer Support**
- Text
- Speech
- Knowledge Base

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Voice Recognition - AI Voice Assistants**
- Voice Recognition

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Agent Tools**
- Whisper Coaching 
- Callback Scheduling 
- Call Recording 

**Compliance**
- Policies and Controls
- Data Governance
- Compliance
- Auditing

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Engagement**
- Feedback
- Dashboards
- Training

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Customer Support**
- Intelligent Search
- Suggestions
- Decision Trees

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information

**Administration**
- Automation
- Performance Analysis
- Dashboards
- Forecasting
- Intraday Management

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Administration**
- Scheduling
- Triggered Notifications
- Segmentation
- Integrations

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Channel**
- Security
- Omnichannel
- Privacy
- Anonymity

**Automation**
- Ticket Resolution
- Customization
- Intelligent Routing

**Speech Synthesis - AI Voice Assistants**
- Speech Synthesis
- Customizable speech
- Multiple voice actions

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Automation**
- Voice Activity Detection
- Interactive Voice Response (IVR)
- Call Scrubbing

**Data Security**
- Risk Data Attributes
- Data Transport
- Access Management
- Multi-Factor Authentication

**Performance**
- Integrations
- Compliance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Administration**
- Integrations
- User, Role, and Access Management
- Performance and Reliability

**Administrative**
- Call Recording
- Reporting & Dashboards

**Artificial Intelligence**
- Learning
- Language
- Conversational AI

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Security and privacy - AI Voice Assistants**
- Encrypted communication

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Compatibility - AI Voice Assistants**
- Cross platform compatibility

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Auto Dialer**
- Autonomous Task Execution
- Cross-system Integration

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**AI Capabilities - Auto Dialer**
- Call Prioritization and List Optimization
- Compliance Monitoring
- Speech Analytics and Sentiment Analysis

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

## Top Talkdesk Alternatives
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