# Faveo Help Desk Reviews **Vendor:** Ladybird Web Solution Pvt Ltd **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 23 ## About Faveo Help Desk Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven by passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions. Faveo has been integrated with multiple platforms and new features being added each month. Faveo can also be customized according to requirement and we do undertake such request. ## Faveo Help Desk Pros & Cons **What users like:** - Users value the **proactive customer support** of Faveo Help Desk, enhancing their overall experience with the product. (1 reviews) - Users value the **ease of use** of Faveo Help Desk, enjoying its user-friendly features and comprehensive reports. (1 reviews) - Users appreciate the **user-friendly features** of Faveo Help Desk, enhancing the ticketing process and reporting. (1 reviews) **What users dislike:** - Users find the **manual and tedious configuration** process frustrating, along with delays in resolving technical issues. (1 reviews) - Users highlight **software bugs** that lead to random technical issues and delays in resolution, impacting overall experience. (1 reviews) - Users have experienced **random technical issues** with Faveo Help Desk, impacting usability and timely resolutions. (1 reviews) - Users experience **time delays** due to tedious one-time configurations and slow fixes for technical issues. (1 reviews) ## Faveo Help Desk Reviews ### 1. The tool is very economical and with extensive features **Rating:** 4.0/5.0 stars **Reviewed by:** Bharath N. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Faveo Help Desk?** The tool is user-friendly and has a lot of features to facilitate a lot of requirements related to the ticketing process and has comprehensive reports. Customer support is also proactive expect during a few cases. **What do you dislike about Faveo Help Desk?** The one-time configuration is a manual and tedious activity. Random technical issues we faced during the usage and delay in the fix was a major negative. **What problems is Faveo Help Desk solving and how is that benefiting you?** With Faveo, we can track and manage all the internal and customer queries and requests in one system. Having an organisational strength of close to 2 thousand, the tool has facilitated an effective and seamless management of the tickets. The tool has provided transparency into the data from the executive level to CXOs. ### 2. Very Robust, Efficient and Reliable Helpdesk and Servicedesk System **Rating:** 4.5/5.0 stars **Reviewed by:** Benedict M. | Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Faveo Help Desk?** The workflows and approval workflows are very customizable and enable various matrices. The Ability to create custom statuses and how they behave with the requirement of the end user. **What do you dislike about Faveo Help Desk?** The users/contacts cannot see their ticket form details on the user end. Using a third party to integrate WhatsApp. Add integration for Instagram Direct Messaging. **What problems is Faveo Help Desk solving and how is that benefiting you?** Internal Approval Workflows whereby we are using it for HOTAC , Rebate,Duty Travel request We are also using it for IT Systems Access Requests and Approval . Asset Management of IT ### 3. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Jeroen v. | IT, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Faveo Help Desk?** Software works well, flexible, good insight on supporttickets **What do you dislike about Faveo Help Desk?** Wish there was an AI solution for answering tickets with standard questions **What problems is Faveo Help Desk solving and how is that benefiting you?** Insight in tickets from multiple channels ### 4. Easy and complete software **Rating:** 5.0/5.0 stars **Reviewed by:** toni m. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Faveo Help Desk?** Easy to use software and quick support from FAVEO. **What do you dislike about Faveo Help Desk?** Faveo is a complete software and their team is working hard in order to launch new features **What problems is Faveo Help Desk solving and how is that benefiting you?** none ### 5. Excellent Platform for the Completely Managing the Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed s. | Software Programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Faveo Help Desk?** Faveo Help desk is very user friendly to handle the client, and monitoring agents. Fully automated solution for the customer mangement. **What do you dislike about Faveo Help Desk?** Overall the application is fine for us. no dislikes **What problems is Faveo Help Desk solving and how is that benefiting you?** Faveo Help desk solves our business issues, the management can easily identify the customer problem. if repeated problems can be identified and solved easily. ### 6. Faveo Help Desk - Silafrica Tz **Rating:** 4.5/5.0 stars **Reviewed by:** Edwin B. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Faveo Help Desk?** The smooth automation from email to ticket number tracking. **What do you dislike about Faveo Help Desk?** The mobile application tends to stick to receiving notifications which might lead to team members attending late ticket reports. **What problems is Faveo Help Desk solving and how is that benefiting you?** As an ICT department serving across nations query, it keeps track of all reported problems plus better reports for the management which contributes to making self-improvements. ### 7. Perfect solution for your help desk requirements! **Rating:** 5.0/5.0 stars **Reviewed by:** Andres M. | I am CTO of Equipos Telemo, a system developer with more than 25 years of experience in system development, programming, networking, security, etc. **Reviewed Date:** June 16, 2022 **What do you like best about Faveo Help Desk?** Great platform, good support and easy to customized. Based on Laravel framework and robust technologies the system works very well. **What do you dislike about Faveo Help Desk?** Although it is always improving it's UI, I would like to see more ajax and modern interfaces added to the system, but it works pretty well. **What problems is Faveo Help Desk solving and how is that benefiting you?** We are system integrators and our customer, a Telecom Cellular and Internet Service Provider handles all their customer tickets on Faveo Help Desk. We have heavily customized it and integrate it with SAP and billing systems so customer service personel could have access to contract, payment status when opening and handling tickets. So far, our customer es very happy with the result. ### 8. Review on Faveo Help Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Aarti A. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Faveo Help Desk?** Faveo Help Desk is amongst the popular cloud-based help desk applications used by small organizations and businesses. The best things about this application are that it is simple to use, and it can be greatly customized according to the organization's requirements. **What do you dislike about Faveo Help Desk?** One drawback while using Faveo help desk is that it can be a little tedious while patching updates. But then again, the support team is very efficient so one can get all their issues sorted out promptly. **Recommendations to others considering Faveo Help Desk:** This application is excellent for small businesses and organizations. The customer support team is very efficient, and the features provided by this application are great compared to the other help desk applications available in the market. **What problems is Faveo Help Desk solving and how is that benefiting you?** Other than the usual help desk features, the knowledge-base feature of this application is really helpful as it allows the users to add numerous articles and categories that their colleagues can use. ### 9. Very Good Software easy to use and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Zicco S. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Faveo Help Desk?** We have been using faveo helpdesk as ticket management system for our organisation. It is a great system with very good user interface for user as well as administrator. Faveo has lots of feature among those which we frequently use include workflow which we use to filter tickets based on users and also on types of ticket based on topic to auto assign to different departments and agents, this system can also be integrated using LDAP for authentication and accounting as well. The support is very prompt, cooperative and helpful too. **What do you dislike about Faveo Help Desk?** I dont have any complaints or problems faced till now. **What problems is Faveo Help Desk solving and how is that benefiting you?** Ticket Management System ### 10. Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph B. | Coordinator at Business First, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Faveo Help Desk?** The customer service is very professional **What do you dislike about Faveo Help Desk?** Nothing. Everything I like and support in faveo **Recommendations to others considering Faveo Help Desk:** No in particular **What problems is Faveo Help Desk solving and how is that benefiting you?** Organisational unstructured emails and queuing of clients ### 11. Faveo Ticketing Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Shoaib K. | system, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2021 **What do you like best about Faveo Help Desk?** It's on prem solution with less cost and at a good price The support team is fast and supportive. Regular updates with new functions. Able to record the tickets and reporting system according to standards. **What do you dislike about Faveo Help Desk?** Nothing. Everything is well achievable... **Recommendations to others considering Faveo Help Desk:** Achiveable for all helpdesk related task. **What problems is Faveo Help Desk solving and how is that benefiting you?** Easy to customize and user-friendly. ### 12. One complete package of ticketing system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Faveo Help Desk?** Faveo is one complete package for ticketing system. The best thing we are looking for is the displayed dashboard and built in report management, it's very insightful. Besides that, the customizable email notification, authentication system that integrated to LDAP and the workflow settings really helped us. **What do you dislike about Faveo Help Desk?** Everytime we update to a newer version, our customizations seem to be bugged. Apart from that the status setting is resolved & close on the ticket is difficult to customize according to our need. **What problems is Faveo Help Desk solving and how is that benefiting you?** time track every ticket status, dashboard & report management ### 13. Very comprehensive help desk software at such a low price **Rating:** 5.0/5.0 stars **Reviewed by:** Anmol G. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2021 **What do you like best about Faveo Help Desk?** The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+. **What do you dislike about Faveo Help Desk?** There hasn't been anything significant. A couple of bulk functionalities were slow but we reported it to the team and it was resolved on a timely basis. **Recommendations to others considering Faveo Help Desk:** Highly recommended. We migrated from Zoho desk and then evaluated Zendesk, Freshdesk and Faveo. **What problems is Faveo Help Desk solving and how is that benefiting you?** We use faveo to automate our ticket reporting, assignment and resolution. It's a one stop solution for our entire team members across departments (support, operations, tech) to manage customer related tickets. ### 14. Effective Helpdesk Solution at a great price offering **Rating:** 5.0/5.0 stars **Reviewed by:** Puneet G. | Propreitor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Faveo Help Desk?** Notifications from the helpdesk have helped us provide timely resolutions for grievances before they turn into escalations. This, in turn, has helped prevent returns for us. This has helped my team not break their heads about what responses they need to be sending out. The knowledge centre has made their lives easier **What do you dislike about Faveo Help Desk?** My immediate requirements of sending out communications, resolving email tickets, and segregating emails to respective departments are being met just fine. I have been using the helpdesk for under 6 months and I haven't had any issues that may be relevant to others. **Recommendations to others considering Faveo Help Desk:** This is an easy-to-navigate helpdesk. For anyone new to the software or any advanced helpdesk such as this, it may look daunting during the onboarding, but just give it a couple of hours yourself and this is going to make life easier. **What problems is Faveo Help Desk solving and how is that benefiting you?** Like already mentioned, this has made our communications easier. We operate different websites for sales and Faveo has helped bring everything under one help desk for us. Segregation for different departments has become easier and this load balancing has helped my team utilise their time and energies better ### 15. Great support from Snowber **Rating:** 5.0/5.0 stars **Reviewed by:** Horatio S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Faveo Help Desk?** The FAVEO product is very user-friendly and easy to ensure your support staff can handle incoming tickets. **What do you dislike about Faveo Help Desk?** I can't think of anything I dislike. So far everything works. **What problems is Faveo Help Desk solving and how is that benefiting you?** Able to capture incoming tickets from clients. We are able to track their issues using the helpdesk. ### 16. Simple, Stable and user fieldly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2021 **What do you like best about Faveo Help Desk?** Technology. I love developing in Laravel and Vue.js **What do you dislike about Faveo Help Desk?** Update procedure is not stable. Every time I've try to update faveo, I had a problem **What problems is Faveo Help Desk solving and how is that benefiting you?** Manage customer request ### 17. Affordable support system with great support team behind it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Faveo Help Desk?** Self hosted Good price Support team is fast and listen to feedback Regular updates with new functions Being able to record working time at tickets and create (monthly) reports. **What do you dislike about Faveo Help Desk?** Some changes in updates are not always useful, but when sending feedback about that, they are open to rollback some changes. **What problems is Faveo Help Desk solving and how is that benefiting you?** We can monitor how much time per customer we spend on support. This gives us a good insight into our support department. ### 18. Feature-packed and affordable ticketing system **Rating:** 5.0/5.0 stars **Reviewed by:** Winnie C. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Faveo Help Desk?** - Impressive and knowledgeable support team (always responsive even when we were trying out their free freelancer version) - Has most of the features that leading ticketing systems do - Easy to use and straightfoward user interface - Easy to customise - Love the multi-level approval workflow - Cheap and inexpensive compared to other ticketing systems (offers a flexible plan of perpetual and monthly plan, not per/user/month plan like competitions do) - Really easy to get hold of their team for any queries **What do you dislike about Faveo Help Desk?** -Hardly any. Perhaps a more granular customisation on the email as there are some system emails that I'd like to change, but not a dealbreaker. **What problems is Faveo Help Desk solving and how is that benefiting you?** We were previously using a project management app to deal with queries and it resulted in a lot of queries which are hard to keep track of. Faveo is simple to use and has helped centralise the queries and deal with them in a simpler mannger. The servicedesk also helps with management change. It's a software that seriously beats the competition when it comes to price and features. ### 19. Excellent system with fast support. Allowed to smoothly switch from our previous system **Rating:** 5.0/5.0 stars **Reviewed by:** Sven K. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Faveo Help Desk?** User interface is nice and modern. Rather complete functionality. Self Hosted with fair price **What do you dislike about Faveo Help Desk?** Mail notifications are bound to roles, that does not exactly fit to how we work. **What problems is Faveo Help Desk solving and how is that benefiting you?** We run the complete product support through the help desk ### 20. All in One Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2020 **What do you like best about Faveo Help Desk?** This software has all in one features which makes it one of the good tools on the web. **What do you dislike about Faveo Help Desk?** When I was working with Faveo Helpdesk it had a number of bugs in regards to AD integration. This was check by the support team and fixed. **What problems is Faveo Help Desk solving and how is that benefiting you?** Customer Helpdesk. This has made our work more efficient. Faveo Helpdesk is good for all in one customer ticketing system. ### 21. Free HelpDesk Software **Rating:** 4.0/5.0 stars **Reviewed by:** Jawad A. | Senior Systems Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2018 **What do you like best about Faveo Help Desk?** The software is free of cost. Managing tickets is easy and also sending updates to the end users is quite easy. **What do you dislike about Faveo Help Desk?** The support is not that good. The option to customize the software as per our needs is not as easy and has a lot of bugs in terms of creating automated tickets. **Recommendations to others considering Faveo Help Desk:** If you are looking for a free tool then go for it. As a free tool, they are doing a good job. Recommended as this serves the purpose and is also free of cost. **What problems is Faveo Help Desk solving and how is that benefiting you?** This is a ticketing tool used by our engineers and helpdesk team for connecting to the end users and solving their issues. The benefits are that the end user issues are rectified and also they are updated on the status of the issues they have raised. ### 22. Loved faveo helpkdeskn **Rating:** 5.0/5.0 stars **Reviewed by:** Alpesh S. | Server Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2019 **What do you like best about Faveo Help Desk?** I loved faveo helpdesk. Its one of the best helpdesk for ticketing and support. **What do you dislike about Faveo Help Desk?** Nothing is for dislike everything is perfect in that software. **What problems is Faveo Help Desk solving and how is that benefiting you?** One of the most benefits is support ticketing system with the best User interface ### 23. Faveo Helpdesk **Rating:** 3.5/5.0 stars **Reviewed by:** Ashley D. | Technical Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2016 **What do you like best about Faveo Help Desk?** It has a good UI and a built-in knowledge base. **What do you dislike about Faveo Help Desk?** We have run into problems that are hard to troubleshoot. **Recommendations to others considering Faveo Help Desk:** The product is young and going through many changes. Because of this, it can be unreliable. **What problems is Faveo Help Desk solving and how is that benefiting you?** Keeping a knowledge base and managing customer tickets. ## Faveo Help Desk Discussions - [Is Faveo open source?](https://www.g2.com/discussions/is-faveo-open-source) - [What is the purpose of helpdesk software?](https://www.g2.com/discussions/what-is-the-purpose-of-helpdesk-software) - [Is Faveo free?](https://www.g2.com/discussions/is-faveo-free) - [What software does help desk use?](https://www.g2.com/discussions/what-software-does-help-desk-use) - [View Faveo Help Desk pricing details and edition comparison](https://www.g2.com/products/faveo-help-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+04%3A25%3A54+-0500&secure%5Bsession_id%5D=5dba9999-b9d8-445f-afc3-cad05c1c848e&secure%5Btoken%5D=f9c1a55f29f59f9583b459e7ad954eaee109c99bd83a68d45f8e878cd13ba183&format=llm_user) ## Faveo Help Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Faveo Help Desk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,660 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,312 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,813 reviews)