# Top 10 Talkdesk Alternatives & Competitors **Average Rating:** 4.4/5 **Total Number of Reviews:** 2,537 If you are considering Talkdesk, you may also want to investigate similar alternatives or competitors to find the best solution. AI Customer Support Agents Software is a widely used technology, and many people are seeking secure, powerful software solutions with session routing, session queuing, and session summary notes. Other important factors to consider when researching alternatives to Talkdesk include reporting features and user interface. The best overall Talkdesk alternative is Five9 Intelligent Cloud Contact Center Platform. Other similar apps like Talkdesk are JustCall, NICE CXone, Genesys Cloud CX, and Zendesk for Customer Service. Talkdesk alternatives can be found in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) but may also be in [Contact Center Software](https://www.g2.com/categories/contact-center) or [Help Desk Software](https://www.g2.com/categories/help-desk). ## Best Paid & Free Alternatives to Talkdesk - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) ## Top 10 Alternatives to Talkdesk Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Talkdesk stacks up to the competition, check reviews from current & previous users in industries like Consumer Services, Telecommunications, and E-Learning, and find the best product for your business. ### 1. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 625 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Reviewers say compared to Talkdesk, Five9 Intelligent Cloud Contact Center Platform is: - More expensive Categories in common with Talkdesk: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs JustCall](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall) - [Five9 Intelligent Cloud Contact Center Platform vs NICE CXone](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Five9 Intelligent Cloud Contact Center Platform vs Zendesk for Customer Service](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-zendesk-for-customer-service) - [Five9 Intelligent Cloud Contact Center Platform vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Aircall](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-five9-intelligent-cloud-contact-center-platform) ### 2. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,391 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Categories in common with Talkdesk: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence) **Compare:** [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) **Compare JustCall with other alternatives:** - [JustCall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall) - [JustCall vs NICE CXone](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [JustCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [JustCall vs Zendesk for Customer Service](https://www.g2.com/compare/saas-labs-justcall-vs-zendesk-for-customer-service) - [JustCall vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-saas-labs-justcall) - [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [JustCall vs Aircall](https://www.g2.com/compare/aircall-vs-saas-labs-justcall) - [JustCall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) - [JustCall vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-saas-labs-justcall) ### 3. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Reviewers say compared to Talkdesk, NICE CXone is: - Slower to reach roi Categories in common with Talkdesk: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) **Compare NICE CXone with other alternatives:** - [NICE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [NICE CXone vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NICE CXone vs Zendesk for Customer Service](https://www.g2.com/compare/nice-cxone-vs-zendesk-for-customer-service) - [NICE CXone vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-nice-cxone) - [NICE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [NICE CXone vs Aircall](https://www.g2.com/compare/aircall-vs-nice-cxone) - [NICE CXone vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [NICE CXone vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-nice-cxone) ### 4. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,558 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Talkdesk, Genesys Cloud CX is: - Slower to reach roi Categories in common with Talkdesk: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Auto Dialer](https://www.g2.com/categories/auto-dialer) **Compare:** [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Genesys Cloud CX vs JustCall](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs Zendesk for Customer Service](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Genesys Cloud CX vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-genesys-cloud-cx) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Aircall](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-genesys-cloud-cx) ### 5. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 7,003 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Talkdesk, Zendesk for Customer Service is: - More expensive Categories in common with Talkdesk: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support](https://www.g2.com/categories/conversational-support), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Talkdesk vs Zendesk for Customer Service](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Aircall](https://www.g2.com/compare/aircall-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-zendesk-for-customer-service) ### 6. [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) By 8x8 **Average Rating:** 4.1/5 **Total Reviews:** 257 8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs. Categories in common with Talkdesk: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [Talkdesk vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-talkdesk) **Compare 8x8 Contact Center with other alternatives:** - [8x8 Contact Center vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/8x8-contact-center-vs-five9-intelligent-cloud-contact-center-platform) - [8x8 Contact Center vs JustCall](https://www.g2.com/compare/8x8-contact-center-vs-saas-labs-justcall) - [8x8 Contact Center vs NICE CXone](https://www.g2.com/compare/8x8-contact-center-vs-nice-cxone) - [8x8 Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/8x8-contact-center-vs-genesys-cloud-cx) - [8x8 Contact Center vs Zendesk for Customer Service](https://www.g2.com/compare/8x8-contact-center-vs-zendesk-for-customer-service) - [8x8 Contact Center vs CloudTalk](https://www.g2.com/compare/8x8-contact-center-vs-cloudtalk) - [8x8 Contact Center vs Aircall](https://www.g2.com/compare/8x8-contact-center-vs-aircall) - [8x8 Contact Center vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/8x8-contact-center-vs-agentforce-service-formerly-salesforce-service-cloud) - [8x8 Contact Center vs Avaya Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-avaya-contact-center) ### 7. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,849 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Reviewers say compared to Talkdesk, CloudTalk is: - Easier to set up - More expensive - Easier to admin Categories in common with Talkdesk: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) **Compare CloudTalk with other alternatives:** - [CloudTalk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [CloudTalk vs NICE CXone](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs Zendesk for Customer Service](https://www.g2.com/compare/cloudtalk-vs-zendesk-for-customer-service) - [CloudTalk vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-cloudtalk) - [CloudTalk vs Aircall](https://www.g2.com/compare/aircall-vs-cloudtalk) - [CloudTalk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [CloudTalk vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-cloudtalk) ### 8. [Aircall](https://www.g2.com/products/aircall/reviews) By Aircall **Average Rating:** 4.4/5 **Total Reviews:** 1,632 Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. Reviewers say compared to Talkdesk, Aircall is: - Easier to set up - More usable Categories in common with Talkdesk: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Talkdesk vs Aircall](https://www.g2.com/compare/aircall-vs-talkdesk) **Compare Aircall with other alternatives:** - [Aircall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform) - [Aircall vs JustCall](https://www.g2.com/compare/aircall-vs-saas-labs-justcall) - [Aircall vs NICE CXone](https://www.g2.com/compare/aircall-vs-nice-cxone) - [Aircall vs Genesys Cloud CX](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Aircall vs Zendesk for Customer Service](https://www.g2.com/compare/aircall-vs-zendesk-for-customer-service) - [Aircall vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-aircall) - [Aircall vs CloudTalk](https://www.g2.com/compare/aircall-vs-cloudtalk) - [Aircall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-aircall) - [Aircall vs Avaya Contact Center](https://www.g2.com/compare/aircall-vs-avaya-contact-center) ### 9. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,358 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Reviewers say compared to Talkdesk, Agentforce Service (formerly Salesforce Service Cloud) is: - More expensive Categories in common with Talkdesk: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support](https://www.g2.com/categories/conversational-support), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) **Compare:** [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Agentforce Service (formerly Salesforce Service Cloud) vs JustCall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) - [Agentforce Service (formerly Salesforce Service Cloud) vs NICE CXone](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-agentforce-service-formerly-salesforce-service-cloud) - [Agentforce Service (formerly Salesforce Service Cloud) vs CloudTalk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Aircall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-aircall) - [Agentforce Service (formerly Salesforce Service Cloud) vs Avaya Contact Center](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-avaya-contact-center) ### 10. [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) By Avaya **Average Rating:** 4.1/5 **Total Reviews:** 181 Avaya Contact Center, powered by Avaya Infinity, is a cloud-native platform delivering omnichannel orchestration across voice, email, chat, and SMS with AI-powered automation, intelligent routing, and flexible deployment (cloud, hybrid, or on-premises). Reviewers say compared to Talkdesk, Avaya Contact Center is: - Slower to reach roi - More expensive Categories in common with Talkdesk: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) **Compare:** [Talkdesk vs Avaya Contact Center](https://www.g2.com/compare/avaya-contact-center-vs-talkdesk) **Compare Avaya Contact Center with other alternatives:** - [Avaya Contact Center vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/avaya-contact-center-vs-five9-intelligent-cloud-contact-center-platform) - [Avaya Contact Center vs JustCall](https://www.g2.com/compare/avaya-contact-center-vs-saas-labs-justcall) - [Avaya Contact Center vs NICE CXone](https://www.g2.com/compare/avaya-contact-center-vs-nice-cxone) - [Avaya Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/avaya-contact-center-vs-genesys-cloud-cx) - [Avaya Contact Center vs Zendesk for Customer Service](https://www.g2.com/compare/avaya-contact-center-vs-zendesk-for-customer-service) - [Avaya Contact Center vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-avaya-contact-center) - [Avaya Contact Center vs CloudTalk](https://www.g2.com/compare/avaya-contact-center-vs-cloudtalk) - [Avaya Contact Center vs Aircall](https://www.g2.com/compare/aircall-vs-avaya-contact-center) - [Avaya Contact Center vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-avaya-contact-center) --- ## Talkdesk Alternatives FAQs ### Why do users choose Five9 Intelligent Cloud... over Talkdesk? Users choose [Five9 Intelligent Cloud](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) over Talkdesk primarily for its robust scalability and comprehensive AI-driven features that enhance agent productivity and customer experience. Five9's intelligent call routing, real-time speech analytics, and integrated virtual agents streamline operations and reduce administrative workload. The platform's seamless integration with major CRMs like Salesforce allows agents to deliver personalized service efficiently. Five9 also offers a highly customizable environment with extensive scripting tools, enabling tailored workflows and campaigns to meet specific business needs. Customers appreciate Five9's reliable cloud infrastructure, which supports remote work and large-scale operations with minimal downtime. Additionally, Five9's dedicated technical account managers and responsive support teams contribute to smoother implementations and ongoing assistance. Despite a steeper learning curve and a somewhat dated admin interface, Five9's powerful reporting capabilities and real-time monitoring tools provide valuable insights for managing contact center performance. These strengths make Five9 a preferred choice for organizations seeking a scalable, flexible, and AI-enhanced contact center solution that can adapt to complex and evolving business requirements. ### What are the best alternatives to Talkdesk? Top alternatives to Talkdesk include [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) (4.1/5, 611 reviews), [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) (4.3/5, 2385 reviews), [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) (4.3/5, 1730 reviews), [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) (4.4/5, 1550 reviews), and [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) (4.3/5, 6948 reviews). These alternatives offer strong omnichannel capabilities, AI-powered automation, and robust integrations with CRM and business tools. For example, [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) excels in AI-powered call transcription, sentiment analysis, and seamless CRM integration, while [Five9](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) is noted for ease of use, intelligent call routing, and comprehensive reporting. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) and [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) provide highly customizable omnichannel platforms with advanced AI and workforce management features. [Zendesk](https://www.g2.com/products/zendesk-for-customer-service/reviews) offers a scalable, AI-enhanced ticketing system with extensive automation and integrations. ### What features do alternatives offer that Talkdesk does not? Talkdesk users report limitations in reporting flexibility, occasional call quality and connectivity issues, complexity in advanced workflow customization, and higher pricing for smaller teams. Some advanced AI features and integrations require additional setup or higher-tier plans. Users also note a learning curve for new users and occasional interface lag during peak usage. ### Which AI Customer Support Agents tools do reviewers recommend instead of Talkdesk? Reviewers recommend AI Customer Support Agents tools such as [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) for its AI-powered voice agents, real-time coaching, sentiment analysis, and seamless CRM integrations that enhance team productivity. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) is praised for its AI-driven automation, intelligent routing, and robust reporting capabilities that improve customer engagement and agent efficiency. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) is recommended for its comprehensive AI models, omnichannel support, and customizable platform that empower intelligent customer interactions. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) stands out for its AI-powered orchestration, agent assistance, and unified omnichannel experience. Additionally, [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) is favored for its AI-enhanced ticket management, automation workflows, and extensive app marketplace that streamline customer support operations. These tools are recognized for delivering advanced AI capabilities that complement or exceed those available in Talkdesk, improving both agent productivity and customer experience. ### How does Talkdesk compare to Five9 Intelligent Cloud...? According to G2 data, [Talkdesk](https://www.g2.com/products/talkdesk/reviews) holds a higher average rating of 4.4/5 from 2,505 reviews compared to Five9 Intelligent Cloud's 4.1/5 from 611 reviews. Talkdesk leads Five9 by 0.5 points in Ease of Admin (8.9 vs 8.4) and by 0.7 points in Usability (9.1 vs 8.4). It also scores higher in Meeting Requirements (8.9 vs 8.4), Ease of Setup (8.8 vs 8.0), Support (8.8 vs 8.2), and Ease of Doing Business (8.9 vs 8.6). Talkdesk offers unique features such as Document Processing, Feedback Collection, Independent Decision Making, Learning, and Natural Language Interaction, which Five9 does not provide. Users praise Talkdesk for its ease of use (310 mentions), efficiency (175), and extensive features including AI-powered call routing, real-time transcription, and sentiment analysis, which enhance agent productivity and customer experience. Conversely, Five9 is recognized for its robust AI suite, scalability, and strong CRM integrations, with highlights including intelligent call routing, real-time monitoring, and a user-friendly interface. However, Five9's UI is noted as somewhat dated and complex, with a steeper learning curve. Both platforms have reported issues with call quality and occasional technical glitches, but Talkdesk has more mentions of call and technical issues (119 and 78 respectively) compared to Five9 (43 and 30). Overall, Talkdesk is favored for its modern interface, AI capabilities, and ease of administration, while Five9 is valued for its reliability, scalability, and comprehensive contact center features. ## Explore Articles - [What is the best software for tracking project hours?](https://www.g2.com/discussions/what-is-the-best-software-for-tracking-project-hours) - [Which Quote-to-Cash solutions do revenue operations and finance teams actually find reliable for processing high deal volumes without errors accumulating over time?](https://www.g2.com/discussions/which-quote-to-cash-solutions-do-revenue-operations-and-finance-teams-actually-find-reliable-for-processing-high-deal-volumes-without-errors-accumulating-over-time) - [Best value pricing software for service companies](https://www.g2.com/discussions/top-travel-management-solution-for-mid-sized-businesses) - [What is the most affordable remote support software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-remote-support-software-for-smbs) - [Best software for mapping and monitoring exposed assets](https://www.g2.com/discussions/best-software-for-mapping-and-monitoring-exposed-assets) - [What platform integrates WhatsApp marketing with CRM systems?](https://www.g2.com/discussions/what-platform-integrates-whatsapp-marketing-with-crm-systems) ## Spotlight Categories - [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) - [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence) - [Account-Based Orchestration Platforms](https://www.g2.com/categories/account-based-orchestration-platforms)