Reviewers say compared to Talkdesk, Aircall is:
Easier to set up
Talkdesk Alternatives & Competitors
Looking for alternatives to Talkdesk? Tons of people want Contact Center Infrastructure software to help with interactive voice response (ivr), regulatory compliance, and computer-telephony integration (cti). What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Infrastructure software that reviewers voted best overall compared to Talkdesk. Based on reviewer data you can see how Talkdesk stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.
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Market Segment
Top 20 Alternatives & Competitors to Talkdesk
Aircall
(195)4.2 out of 5An easy way to set up your business phone lines and your call center.Dixa
(135)4.0 out of 5Optimized for quick responseDixa is conversational customer engagement software that connects brands with customers through real-time communication. By keeping the customer at the center instead of the incident or inquiry, Dixa helps businesses create stronger relationships with their customers, increasing brand loyalty and satisfaction.Genesys PureEngage
(127)4.2 out of 5Optimized for quick responseGenesys PureEngage is designed to enable omnichannel customer engagement for global businesses to deliver competitively superior experiences.Reviewers say compared to Talkdesk, Genesys PureEngage is:
Slower to reach roiMore expensiveGenesys PureCloud
(113)4.0 out of 5Optimized for quick responseSupercharge your contact center with an all-in-one omnichannel customer engagement solution that’s powerful and easy to use, and built on the Genesys PureCloud platform –the first distributed, multitenant, enterprise-grade cloud platform for the multiple use cases of collaboration, communications and customer engagement. Genesys PureCloud helps you accelerate business impact, deliver consistent outcomes and innovate the customer and agent experiences.Reviewers say compared to Talkdesk, Genesys PureCloud is:
Slower to reach roiGenesys PureConnect
(103)4.3 out of 5Optimized for quick responseGenesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS),Reviewers say compared to Talkdesk, Genesys PureConnect is:
Slower to reach roiMore expensive3CX Phone System
(83)4.2 out of 53CX Phone System is a software-based PBX which runs on Microsoft Windows and replaces a proprietary hardware PBX. 3CX Phone System has been developed specifically for Microsoft Windows and is based on the SIP standard, making it easier to manage and allowing you to use any SIP phone (software or hardware).NICE inContact
(51)3.9 out of 5Optimized for quick responseNice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.Reviewers say compared to Talkdesk, NICE inContact is:
Slower to reach roiAvaya Aura
(57)3.9 out of 5Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.Reviewers say compared to Talkdesk, Avaya Aura is:
More expensiveCisco Unified Contact Center
(34)4.2 out of 5Cisco Unified Contact Center delivers contact routing, call treatement, network-to-desktop CTI, and multichannel contact management over an IP infratstructure that helps your company create distributed contact center infrastructure.Reviewers say compared to Talkdesk, Cisco Unified Contact Center is:
More expensiveBetter at supportBetter at meeting requirementsAltitude Xperience
(40)4.0 out of 5Altitude Xperience suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.Reviewers say compared to Talkdesk, Altitude Xperience is:
Slower to reach roiFreshcaller
(31)4.2 out of 5Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.Bright Pattern
(32)4.2 out of 5Cloud-based contact center softwareReviewers say compared to Talkdesk, Bright Pattern is:
Better at supportMore expensiveZultys MXIE
(26)4.2 out of 5Reviewers say compared to Talkdesk, Zultys MXIE is:
Easier to adminEasier to do business withEasier to set upZendesk Talk
(22)3.8 out of 5When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk.VICIdial
(23)4.7 out of 5VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities.Reviewers say compared to Talkdesk, VICIdial is:
Better at meeting requirementsAmazon Connect
(25)4.2 out of 5Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.Reviewers say compared to Talkdesk, Amazon Connect is:
More expensiveEasier to set upEasier to adminKOOKOO Cloud Contact Center
(18)4.6 out of 5KOOKOO Cloud Contact Center is designed to enable users to deliver the service their customers demand.Reviewers say compared to Talkdesk, KOOKOO Cloud Contact Center is:
Better at supportEasier to do business withBetter at meeting requirementsTelax
(22)4.3 out of 5Telax offers the leading Cloud Contact Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability, and world class deployment and support services. Telax also enables Communications Service Providers to enter the lucrative Contact Center market, with innovative Turnkey Sales & Marketing solutions that allow them to start selling, now.Reviewers say compared to Talkdesk, Telax is:
Slower to reach roiBetter at supportUJET
(15)4.4 out of 5UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.Reviewers say compared to Talkdesk, UJET is:
Slower to reach roiEasier to do business withBetter at supportJustcall
(14)4.1 out of 5Justcall is a VoIP business phone system for Sales and Marketing teams around the world.Reviewers say compared to Talkdesk, Justcall is:
Slower to reach roiBetter at meeting requirementsEasier to set up
#1
"The All In One Simple Solution: The transparency into data and how easy it is to look into the breakdown of what our numbers mean in reference to calls answered, times not available, after hours and the percentage of where each fall. Being able to also quickly swap out the IVR and upload new recordings is such a breeze. I also enjoy being able to show our Activity Feed live on a huge 55 inch tv and still view it on my desktop under one log-in."
See all Aircall reviews
#2
"Zero clutter and smooth workflow: There are lots of quick guides, live chat support for agents and admins. The simplicity of the front-end interface means that there's little to get in the way of you and the customer. The conversations overviews and previews are also really clear so it's easy as a team leader to triage and transfer conversations with one click."
See all Dixa reviews
#3
"Genesys PureEngage - Top notch customer experience.: Genesys provided various integration and customization methods, depending upon the requirement. All the components have it's own complexity and intelligence. Like Genesys WFM is the best product in the market for scheduling, reporting and forecasting of contact centre.
Routing capabilities provide abundant types of routing strategies. Customers can have self service analytics by using Speechstorm reports. Like that Genesys provides suit of different components performing different functions for best customer experience. "
See all Genesys PureEngage reviews
#4
"Genesys PureCloud Review: The scheduling function has allowed us to heavily reduce our abandon rate. This is done with peak interval impacts and allocating breaks around this and allows us to fine-tune scheduling in line with our customers' behaviour. This has allowed us to deliver and exceed our contractual SLA’s with neither impairing our customers' experience or our employee satisfaction. The introduction of Workforce Management provided by Genesys has allowed us to report on events such as Overtime, Lateness and training time, with ease and great accuracy."
See all Genesys PureCloud reviews
#5
"Genesys PureConnect, closer to customers.: Genesys PureConnect, is an ideal support tool, to provide all kinds of web solutions, thanks to this tool you can have a closer relationship, thanks to the different features it has, in this way, you can provide different support options, and take clients, a more complete answer to all your needs, we can provide support via email, phone, live chat, and many more options, to give a follow-up, clear and timely in each case, plus this tool, is compatible with other CRM software, which makes it more versatile in every way, another point in favor of this application that I like very much, is the creation of support groups, which allows a multiple solution in more advanced cases, with different opinions, at the same time."
See all Genesys PureConnect reviews
#6
"3CX: The system is easy to use and very cost effective. The one year free trial made this decision simple"
See all 3CX Phone System reviews
#7
"InContact - Powerful cloud solution that fits all of your needs: I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things with their software, such as allowing the scripting platform to look at incoming phone numbers and route them based on the origination place. "
See all NICE inContact reviews
#8
"Works Great: Avaya works great when used on a strong wifi or mobile connection. I do sometimes have problems with it being quiet with some clients where I tell them ill call them back from my cell phone. It does happen, but rarely, otherwise great software."
See all Avaya Aura reviews
#9
"Cisco UCC: The highlight of using Cisco UCCX is the high customization with the product.It's easy to grow and scale the product as needed and the integration with CUCM is seamless. The program has auser friendly programming interface. Once you understand the logic it's simple to create scripts to do what you need. Once you create scripts, it is very easy to duplicate them and edit them as needed. The system is also pretty reliable as far as uptime. The system generates great reports to help you keep track on call stats for your agents. "
#10
"Quality as a Rule: The way the team is always willing to help our clients, when our final clients have many requests, the support team is always ready to solve any request. In form of giving us the reports we need, or advising us of how to tune properly the platform to reach as many calls (in outbound) "
See all Altitude Xperience reviews
#11
"New User - loving this product: I have worked in a few call centers and Freshcaller has tons of analytics available at your fingertips. Being able to see how your day is progressing and allowing for easier future planning, it does make it easier to help manage the way that the center will handle incoming calls. "
See all Freshcaller reviews
#12
"Bright Patterns Review: I really like the layout as it is very easy to understand and utilize. I also like how you are able to see the other users. It is very good at telling you your voice quality. It also works effectively as a system and allows for easy utilization as well as streamlined productivity. The layout works extremely well. "
See all Bright Pattern reviews
#13
"Digital call solutions by zultys: Our call center has tried unanimously to find a solution to customer service calls, with this action we found the solution Zultys MXIE, a high-end digital telephone softphone, fulfills the function of connecting to the telephone exchange of the company and in turn, according to the tasks assigned to the user profile, they attend a call queue or telephone campaign. In my case as supervisor of telephone camps area, I am in charge of monitoring the incoming calls that are attended by the operators. This tool is quite useful for receiving and making phone calls, as well as parking each call"
See all Zultys MXIE reviews
#14
"Easy to use: I like this feature for when I need to talk to customers about anything they can access this and get anything solved."
See all Zendesk Talk reviews
#15
"The best open-source contact center solution.: - Ease of use, both on the user and administrative side.
- Users manual is great, covers everything you need to know. Support forum is really helpful. I have zero knowledge about call center suites before switching to Vicidial. It greatly increased my skill as an IT professional
- Cluster setup make it really easy to add/remove servers as needed.
- Most of all, it's FREE"
See all VICIdial reviews
#16
"Quick deployment 100% cloud contact center: The overall user experience is very good. The setup is quick and easy to follow. The contact flow can be visualized in a form of action block. I can easily develop my call flow by drag and drop. With Amazon S3, call recording is ready to integrate with Amazon Connect. Must mention, great and beautiful integration with CRM like Salesforce. I created my cloud contact center with Salesforce CRM with recording feature just in 2 days! What a amazing platform."
See all Amazon Connect reviews
#17
"Flexible and Adaptive ACD Platform: Great tool for Multi Location Call Center Services Management"
#18
"Extremely Dedicated Vendor: Development flexibility, they are wizards and can turn around fixes or new features in an impressive time-frame. In general, they are stellar to work with. I haven't run into a time where they are hard to reach or someone hasn't been able to get me an answer. It's like every person I've worked with there acts as an owner of the company."
See all Telax reviews
#19
"UJET, the first Smart Cloud Based Telephony Provider: UJET works best for us for 3 reasons: 1) it's reliable in it's providing of high quality voice and does NOT go down, 2) UJET provides a smart customer and agent facing interface that gives more information faster than ever before, and 3) UJET is easy to us and doesn't require constant administration."
See all UJET reviews
#20
"Great for starting out- easy to integrate and use: JustCall is fairly simple and I can forward all calls that come in to my work cellphone. Being able to answer calls that are routed through our main number is handy for when I am on the go. You don't pay for inbound calls, only outbound so it saves on costs some that way. I have JustCall integrated with Pipedrive and it keeps record of all of the phonecalls, voicemails, and records them for records. You can upload your own voicemails, hold messages, and use a voicemail drop. "
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