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Talkdesk

Talkdesk Alternatives & Competitors

(1,151)4.4 out of 5

Looking for alternatives to Talkdesk? Tons of people want Contact Center Operations Software to help with agent scheduling and assignment, session recording, and mobile sms. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Operations Software that reviewers voted best overall compared to Talkdesk. Based on reviewer data you can see how Talkdesk stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. NICE inContact, Five9, Genesys Cloud, and CloudTalk are the most popular alternatives and competitors to Talkdesk.

Top Alternatives to Talkdesk

  • NICE inContact
  • Five9
  • Genesys Cloud
  • CloudTalk
  • Genesys Engage

Top 20 Alternatives & Competitors to Talkdesk

    #1
    #1
  1. NICE inContact

    (877)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Talkdesk:
  2. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Talkdesk:

    Ryan A.
    RA
    A great variety of customization - reports, studio to name a few. Able to tie in with just about any application that has API. Reliable uptime.

    Reviewers say compared to Talkdesk, NICE inContact is:

    Slower to reach roi
    #2
    #2
  3. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Talkdesk:
  4. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Talkdesk:

    IL
    It has a very attractive and easy-to-use interface, which has allowed me to use the system quite fluently at all times, the fact that it allows me to maintain communications with my clients either...Read more
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    #3
    #3
  5. Genesys Cloud

    (366)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Talkdesk:
  6. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Talkdesk:

    Jade D.
    JD
    What I like best is how easy it is to use. The integration of the working parts of applications that are typically used in a call center environment are so seamless that you almost feel like "it...Read more

    Reviewers say compared to Talkdesk, Genesys Cloud is:

    Slower to reach roi
    #4
    #4
  7. CloudTalk

    (239)4.4 out of 5
    Optimized for quick response

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Talkdesk:
  8. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Talkdesk:

    Marcus A.
    MA
    I love the ability to listen to calls and track our BDR reps on total calls made. I love how easy it is to add and delete new users and the overall integration with Hubspot was very simple and easy

    Reviewers say compared to Talkdesk, CloudTalk is:

    Easier to set up
    #5
    #5
  9. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Talkdesk:
  10. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Talkdesk:

    MF
    The best part is it is 100% customizable and with the sdk kits you can make it do almost anything you want.

    Reviewers say compared to Talkdesk, Genesys Engage is:

    Slower to reach roi
    More expensive
    #6
    #6
  11. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Talkdesk:
  12. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Talkdesk:

    Rita T.
    RT
    The all-in-one platform PureConnect offers best-in-class functionality in an easy to use environment. It does not require costly integration, high memory or complex systems. It is ideal for contact...Read more

    Reviewers say compared to Talkdesk, Genesys PureConnect is:

    Slower to reach roi
    More expensive
    #7
    #7
  13. Vonage Contact Center (formerly NewVoiceMedia)

    (53)4.1 out of 5

    Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.

    Categories in common with Talkdesk:
  14. Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.

    Categories in common with Talkdesk:

    TS
    You have the flexibility to build your call flow the way it makes best sense for your business.

    Reviewers say compared to Talkdesk, Vonage Contact Center (formerly NewVoiceMedia) is:

    Slower to reach roi
    More expensive
    #8
    #8
  15. JustCall

    (177)4.1 out of 5

    JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Talkdesk:
  16. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Talkdesk:

    CR
    The best way for me to explain this software is “better than my toaster”. Just like my toaster it is easy to operate, produces consistent results, and provided tremendous value for the price. I...Read more
    #9
    #9
  17. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Talkdesk:
  18. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Talkdesk:

    Jordan S.
    JS
    After using Zendesk for two different employers now, I can attest that it's easy and intuitive to get the hang of. It also seamlessly integrates with talkdesk and zopim (chat) which I use as part...Read more
    #10
    #10
  19. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Talkdesk:
  20. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Talkdesk:

    AL
    I love the fact that UJET can run reports on our teams so effortlessly.

    Reviewers say compared to Talkdesk, UJET is:

    Slower to reach roi
    Easier to set up
    Easier to do business with
    #11
    #11
  21. 3CLogic Cloud Call Center

    (30)4.2 out of 5
    Optimized for quick response

    Deliver amazing customer experiences and drive effective digital transformation for your enterprise with 3CLogic’s cloud contact center software solution. Want to start a conversation? Click below!

    Categories in common with Talkdesk:
  22. Deliver amazing customer experiences and drive effective digital transformation for your enterprise with 3CLogic’s cloud contact center software solution. Want to start a conversation? Click below!

    Categories in common with Talkdesk:

    EH
    The account manager is friendly, responsive and provides solutions to the issues we have faced.

    Reviewers say compared to Talkdesk, 3CLogic Cloud Call Center is:

    Slower to reach roi
    Easier to do business with
    #12
    #12
  23. CallTrackingMetrics

    (561)4.5 out of 5
    Optimized for quick response

    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Talkdesk:
  24. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Talkdesk:

    Aaron W.
    AW
    CallTrackingMetrics dashboard has a clean interface allowing users of all experience levels the ability to quickly make data-driven decisions. The agency billing component helps agencies scale and...Read more

    Reviewers say compared to Talkdesk, CallTrackingMetrics is:

    Easier to do business with
    Better at support
    Better at meeting requirements
    #13
    #13
  25. Freshcaller

    (101)4.1 out of 5

    Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Categories in common with Talkdesk:
  26. Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Categories in common with Talkdesk:

    UG
    It shows good information about agents and calls
    #14
    #14
  27. Contact Center

    (128)4.0 out of 5
    Optimized for quick response

    Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

    Categories in common with Talkdesk:
  28. Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

    Categories in common with Talkdesk:

    AR
    I have never been in contact with a support team that has the amount of patience that 8x8 does. Even when the issue takes the call to after hours, they still took the time to find a resolution. The...Read more

    Reviewers say compared to Talkdesk, Contact Center is:

    Slower to reach roi
    #15
    #15
  29. CallMiner Eureka

    (79)4.5 out of 5
    Optimized for quick response

    CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.

    Categories in common with Talkdesk:
  30. CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.

    Categories in common with Talkdesk:

    Stacy D.
    SD
    We use CallMiner in many ways, but as a consumer researcher, the most exciting thing for me is the ability to mine useful information from the many calls that come into our contact center. Without...Read more

    Reviewers say compared to Talkdesk, CallMiner Eureka is:

    Slower to reach roi
    Easier to do business with
    More expensive
    #16
    #16
  31. Aircall

    (347)4.3 out of 5

    Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Talkdesk:
  32. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Talkdesk:

    Allen W.
    AW
    They have dedicated apps for all the major devices (iOS, Mac, Windows, etc).

    Reviewers say compared to Talkdesk, Aircall is:

    Easier to set up
    #17
    #17
  33. RingCentral Office

    (300)3.8 out of 5
    Optimized for quick response

    RingCentral is a cloud-based business phone system

    Categories in common with Talkdesk:
  34. RingCentral is a cloud-based business phone system

    Categories in common with Talkdesk:

    JK
    I love that I have access to my "desk line" wherever I am! I can always access voicemails, schedule conference calls and conduct video conferences with ease.
    #18
    #18
  35. 3CX

    (350)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Talkdesk:
  36. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Talkdesk:

    Sonelle A.
    SA
    I am able to use the mobile app or external web link to use as my desk phone when I am out of the office. The desk phones are easy to use. The administration console has an easy to use interface.

    Reviewers say compared to Talkdesk, 3CX is:

    Easier to set up
    Better at meeting requirements
    Easier to admin
    #19
    #19
  37. TeamViewer

    (1,977)4.5 out of 5
    Optimized for quick response

    Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices from anywhere.

    Categories in common with Talkdesk:
  38. Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices from anywhere.

    Categories in common with Talkdesk:

    Joel O.
    JO
    One can solve problems remotely. It has a very fast connectivity. It has great security options.

    Reviewers say compared to Talkdesk, TeamViewer is:

    Easier to set up
    Better at meeting requirements
    Easier to admin
    #20
    #20
  39. Dynatrace

    (973)4.5 out of 5
    Optimized for quick response

    Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

    Categories in common with Talkdesk:
  40. Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

    Categories in common with Talkdesk:

    Suresh K.
    SK
    I like the automated discovery, ease of deployment, multi-dimensional baselining, DAVIS and out of the box integration to many third part tool. I like most the RUM part where it use most recent...Read more

    Reviewers say compared to Talkdesk, Dynatrace is:

    Slower to reach roi
    More expensive