Top 10 Talkdesk Alternatives & Competitors

Top 10 Alternatives to Talkdesk Recently Reviewed By G2 Community

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Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(610)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Talkdesk, Five9 Intelligent Cloud Contact Center Platform is:
More expensive
Categories in common with Talkdesk:
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms
Contact Center Quality Assurance
Conversational Support

JustCall
By Saas Labs
4.3/5
(2,382)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Categories in common with Talkdesk:
AI Customer Support Agents
Digital Customer Service Platforms
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

NiCE CXone
By NiCE
4.3/5
(1,730)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Talkdesk, NiCE CXone is:
Slower to reach roi
Categories in common with Talkdesk:
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms
Contact Center Quality Assurance
Speech Analytics

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Zendesk for Customer Service
By Zendesk
4.3/5
(6,831)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Talkdesk, Zendesk for Customer Service is:
More expensive
Slower to reach roi
Categories in common with Talkdesk:
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms
Conversational Support
Customer Self-Service

8x8 Contact Center
By 8x8
4.1/5
(252)
Product Description
8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs.
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Categories in common with Talkdesk:
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms
Contact Center Quality Assurance
Conversational Support

CloudTalk
By CloudTalk
4.4/5
(1,758)
Product Description
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
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Reviewers say compared to Talkdesk, CloudTalk is:
Easier to set up
More expensive
More usable
Categories in common with Talkdesk:
Contact Center Quality Assurance
Speech Analytics
Auto Dialer
Contact Center Workforce
Call Center Infrastructure (CCI)

Aircall
By Aircall
4.4/5
(1,574)
Product Description
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
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Reviewers say compared to Talkdesk, Aircall is:
Easier to set up
More usable
Categories in common with Talkdesk:
AI Customer Support Agents
Conversation Intelligence
Auto Dialer
Call Center Infrastructure (CCI)
Contact Center

Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,317)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Talkdesk, Agentforce Service (formerly Salesforce Service Cloud) is:
More expensive
Categories in common with Talkdesk:
Customer Service Automation
Digital Customer Service Platforms
Contact Center Quality Assurance
Conversational Support
Contact Center Knowledge Base

Kixie PowerCall & SMS
By Kixie
4.8/5
(863)
Product Description
Kixie is a powerful revenue communications platform built to elevate your team’s calling and texting game. With AI-driven automation, it streamlines outreach, boosts efficiency, and fuels real revenue growth—without losing the human touch.
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Reviewers say compared to Talkdesk, Kixie PowerCall & SMS is:
Better at support
Better at meeting requirements
Easier to do business with
Categories in common with Talkdesk:
Conversation Intelligence
Auto Dialer
Call Center Infrastructure (CCI)
Contact Center