Top 10 Talkdesk Alternatives & Competitors

Top 10 Alternatives to Talkdesk Recently Reviewed By G2 Community

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Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(593)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Talkdesk, Five9 Intelligent Cloud Contact Center Platform is:
More expensive
Categories in common with Talkdesk:
AI Customer Support Agents
Contact Center Quality Assurance
Speech Analytics
Contact Center Knowledge Base
ServiceNow Store Apps

NiCE CXone Mpower
By NiCE
4.3/5
(1,727)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Talkdesk, NiCE CXone Mpower is:
Slower to reach roi
Categories in common with Talkdesk:
AI Customer Support Agents
Contact Center Quality Assurance
Speech Analytics
Contact Center Knowledge Base
Auto Dialer

Genesys Cloud CX
By Genesys
4.4/5
(1,520)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Talkdesk, Genesys Cloud CX is:
Slower to reach roi
Categories in common with Talkdesk:
AI Customer Support Agents
Contact Center Quality Assurance
Speech Analytics
Auto Dialer
Contact Center Workforce
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CloudTalk
By CloudTalk
4.4/5
(1,693)
Product Description
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
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Reviewers say compared to Talkdesk, CloudTalk is:
Easier to set up
More expensive
More usable
Categories in common with Talkdesk:
Contact Center Quality Assurance
Speech Analytics
Auto Dialer
Contact Center Workforce
Call Center Infrastructure (CCI)

Aircall
By Aircall
4.4/5
(1,521)
Product Description
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
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Reviewers say compared to Talkdesk, Aircall is:
Easier to set up
More usable
Categories in common with Talkdesk:
AI Customer Support Agents
Auto Dialer
Call Center Infrastructure (CCI)
Contact Center
AI Voice Assistants

8x8 Contact Center
By 8x8
4.1/5
(232)
Product Description
8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs.
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Categories in common with Talkdesk:
AI Customer Support Agents
Contact Center Quality Assurance
Speech Analytics
Contact Center Knowledge Base
Auto Dialer

Amazon Connect
By Amazon Web Services (AWS)
4.5/5
(73)
Product Description
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
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Reviewers say compared to Talkdesk, Amazon Connect is:
Slower to reach roi
More expensive
Easier to set up
Categories in common with Talkdesk:
Contact Center Quality Assurance
Speech Analytics
Contact Center Workforce
Call Center Infrastructure (CCI)
Contact Center

Kixie PowerCall & SMS
By Kixie
4.8/5
(862)
Product Description
Kixie is a powerful revenue communications platform built to elevate your team’s calling and texting game. With AI-driven automation, it streamlines outreach, boosts efficiency, and fuels real revenue growth—without losing the human touch.
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Reviewers say compared to Talkdesk, Kixie PowerCall & SMS is:
Better at support
Better at meeting requirements
Easier to set up
Categories in common with Talkdesk:
Auto Dialer
Call Center Infrastructure (CCI)
Contact Center

Salesforce Service Cloud
By Salesforce
4.4/5
(7,199)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Talkdesk, Salesforce Service Cloud is:
More expensive
Categories in common with Talkdesk:
Contact Center Quality Assurance
Contact Center Knowledge Base
Contact Center Workforce
Contact Center
Customer Service Automation

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