--- title: Talkdesk Reviews meta_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2561 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2561 scale: '5' date_modified: '2026-08-03' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews **Vendor:** Talkdesk **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,561 ## About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ## Talkdesk Pros & Cons **What users like:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. (310 reviews) - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. (175 reviews) - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. (171 reviews) - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. (167 reviews) - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. (114 reviews) - Intuitive (109 reviews) - Customer Satisfaction (107 reviews) - User Interface (107 reviews) - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. (102 reviews) - Recording Features (92 reviews) **What users dislike:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. (119 reviews) - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. (78 reviews) - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. (76 reviews) - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. (58 reviews) - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. (54 reviews) - Poor Customer Support (53 reviews) - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. (50 reviews) - Software Bugs (46 reviews) - Poor Reporting (43 reviews) - Inadequate Reporting (39 reviews) ## Talkdesk Reviews ### 1. We really like Talkdesk for its reliable performance, user-friendly interface, and excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Marcel D. | Senior Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Talkdesk?** What we like best about Talkdesk is its intuitive user interface, seamless integration with other tools, and the ability to easily customize workflows, which significantly improves our team’s efficiency and overall customer experience. **What do you dislike about Talkdesk?** One thing we find challenging about Talkdesk is that some advanced reporting features can be a bit complex to navigate, and there are occasional delays in updates or new feature rollouts. However, their customer support is always helpful in resolving any issues. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps us streamline our customer support by centralizing all communication channels in one platform, which improves response times and overall efficiency. It also provides detailed analytics and reporting, allowing us to track performance metrics and make data-driven decisions to enhance customer satisfaction. The ability to customize workflows has further optimized our team’s productivity. **Official Response from Aunalisa Arellano:** > We're glad to hear that you are enjoying Talkdesk's reliable performance, user-friendly interface, and excellent support. Thank you for sharing your positive experience! ### 2. Best talkdesk ever **Rating:** 5.0/5.0 stars **Reviewed by:** Gugu G. | Documents Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** Easy to use Quick & convenient No issues Always updates when there are changes Updates are not delayed I like the fact that I can listen to my own calls. **What do you dislike about Talkdesk?** Nothing at all, Talkdesk is very simple & straight forward. **What problems is Talkdesk solving and how is that benefiting you?** I can listen to my calls I can view my coaching & feedback I can view my QA scores It automatically counts my calls for the day & month It shows a red dot when I have something updated on my talk desk The best part for me is the warm transfer from one department to another. **Official Response from Aunalisa Arellano:** > Thank you for your positive feedback! We're glad to hear that you find Talkdesk easy to use and convenient, and that it provides helpful features such as call listening and automatic call counting. We appreciate your support and look forward to continuing to meet your needs. ### 3. My Experience with talkdesk has been good so far **Rating:** 4.5/5.0 stars **Reviewed by:** Sakhephi S. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** Talkdesk has easy navigation, Every tab is easily assceible from wherever you are on it. Explore app connect feature making it easy to navigate. Equally it variety of reports make it easy to always be updated on stats **What do you dislike about Talkdesk?** Talkdesk has a lot of latenecy. Load times when going from tab to tab or opening reports is long. Most reports load for long. Averaging more than 2 seconds when switching from tab to tab. **What problems is Talkdesk solving and how is that benefiting you?** Acess to Real time reports, As a team leader I need to get my agent's stats on a regular. The reports on talkdesk allows me to get the data real time instead of having to wait for WFM or Quality to send the updates. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk's real-time reports are benefiting you as a team leader. We strive to provide valuable and timely data for our users. ### 4. my review with Talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Nokuzola V. | Customer services agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** The most exciting part about using talkdesk is that you receive quality management where you receive your quality score to track yourself as well as where you are with quality and profiles that you have put through, also you can go to activities if you would like to listen to the previous calls that you need to double-check something or correct as calling back the seller if you need to rectify any mistakes made. Being able to aux differently when you need to go somewhere at that specific time. **What do you dislike about Talkdesk?** The main problem with talkdesk is that it kicks you out whilst on the call and sometimes you get missed calls but it never rang and in most cases it's freezes. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is solving lots of problems when it comes to profiles being marked because you get feedback on what needs to be done correctly the next time and how, being able to have conversations with your colleagues as well while on the call if you need any assistance or to clarify anything that needs clarification. Talkdest gives you the opportunity to use activities when you need to listen to your calls if you are unsure if there's something you think you forgot to say or put on your profiles so you can go back and correct that mistake and give our sellers the best services ever! **Official Response from Aunalisa Arellano:** > We're thrilled that you find our quality management and call tracking features beneficial. We apologize for the inconvenience caused by dropped calls and freezing. Your feedback helps us identify areas for improvement, and we are committed to enhancing the reliability of our platform. ### 5. Talk Desk keeps all the tools necessary for a successful day readily available! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Talkdesk?** Unique features and extremely user friendly. **What do you dislike about Talkdesk?** Somewhat slow loading processes with the AI feature. **What problems is Talkdesk solving and how is that benefiting you?** Generating customer conversations, makes taking notes easy. As well as reflecting back on conversations without having to listen to a call. **Official Response from Aunalisa Arellano:** > We're happy to hear that you find Talkdesk's unique features and user-friendly interface valuable. It's great to know that Talkdesk is assisting you in generating customer conversations and facilitating note-taking. ### 6. User friendly, easy to understand and very straight forward **Rating:** 5.0/5.0 stars **Reviewed by:** Lunga Pinkie M. | Team leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** It is very clear and user friendly. The system accomades my line of business and is able to have potions like having a side consultation while on a call. Recorded calls are clear You can do coachings and save them **What do you dislike about Talkdesk?** That there is no option to redial the last phone number The latency of call being recored **What problems is Talkdesk solving and how is that benefiting you?** That you can have a side conversation, If you need any assistance with a call from a different line of busine, there is no need to transfer that call, just consulat and then get bacl to the customer with a newsolution. When doing coaching. once the document is done, the person your are chaing also has the document **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk user-friendly and accommodating to your business needs. We appreciate your feedback about the redial option and call recording latency, and we'll certainly take that into consideration for future improvements. Thank you for sharing how Talkdesk has benefited you in handling side conversations and coaching sessions. ### 7. Easy and simple navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Nombulelwa M. | Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** It record calls, easy to use, display the seller information which makes it to find profiles, I can change status(aux) eg:lunch, breaks, meetings, training,coaching **What do you dislike about Talkdesk?** it does not record emmediately on calls it takes few seconds before recording. When transferring we unable to have the seller and the consultant on the line same time **What problems is Talkdesk solving and how is that benefiting you?** It makes it easy for me to control when answering calls since it does not automatically answer for you, it makes it easy for me to control my incoming calls. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk helps you easily manage your incoming calls and control your availability. Your feedback about the call recording and transferring functionalities is valuable, and we'll use it to make necessary enhancements for a seamless user experience. ### 8. TalkDesk is exceptionally user-friendly! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** TalkDesk is a very reliable and user-friendly platform! I use this applicaiton everyday for my position. The interface is very clean and intuitive - it's super easy to navigate and I enjoy that it offers customizable features. The integration and implementation of Talkdesk into our call center was seamless. I have been using this application for a few years now, and I can attest to its reliability. We encounter large volumes and Talkdesk handles it with ease. Whenever a technical issue is reported, it is resolved with efficiency. I 'm pleased that our company has chosen this application! **What do you dislike about Talkdesk?** I feel as though I am updating Talkdesk quite frequently which can disrupt my workflow (which is barely a complaint!). **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solves key problems in our call center by improving our call handling, offering real-time analytics, and integrating seamlessly with our CRM. It enhances collaboration and supports remote work, making our jobs easier and helping us deliver better customer service! **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk has been seamlessly integrated into your call center and has handled large call volumes with ease. We appreciate your feedback and are committed to providing you with a reliable and efficient platform for years to come. ### 9. Talkdesk review **Rating:** 4.5/5.0 stars **Reviewed by:** Hlengiwe S. | Document Verification Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** With talkdesk I can check how many calls I have taken and recieved in the day, I am able to listen to my calls just incase I have missed something and lastly I am able to check my monthly and weekly QA score. Administrator features are well designed **What do you dislike about Talkdesk?** It has as issues with palyback and the audio of the call recordings could be better.I dislike the fact that ACW is only 30 seconds which is not enough for after call work atleast 1 minute would do. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps to handle all calls (inbound and outbound). In a contact center environment, when dealing with customers, you sometimes need clarity from the previous calls from different agents. With Talkdesk you can always pick up all recorded calls and get the clarity you want. This benefits you with a good call flow with customers and having exceeding expectations to customers. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with our call tracking and quality assurance features. We understand your concerns about playback and audio quality, as well as the after-call work time. Your feedback is valuable to us and will be taken into account for future enhancements. ### 10. It is user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Nokuthula X. | Dealer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** Being able to check my quality scores on Quality Management. **What do you dislike about Talkdesk?** When I'm doing overtime for other departments and I'm making an outbound call, and it does not pick up the relevant ticket for that department when I'm dispositioning. **What problems is Talkdesk solving and how is that benefiting you?** I don't have to calculate what my quality score is, for the week and for the month. I can always go back to the previous month's scores. I can also write an appeal and get feedback once it has been updated. Once you get marked, you get a pop up message notifying you of a new completed evaluation. If I have issues with the app, I can always log in using the web browser. **Official Response from Aunalisa Arellano:** > We're thrilled that you find Talkdesk helpful in managing your quality scores and evaluations. We apologize for the inconvenience with the outbound call ticket issue and will take steps to ensure a smoother process for you in the future. ### 11. It is user friendly and its saves call information and call recordings. **Rating:** 5.0/5.0 stars **Reviewed by:** Ntombifuthi Z. | Customer Sales Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Talkdesk?** Its easy to use and its helps me manage my time at work, talk desk also makes it easy to access work call recordings. **What do you dislike about Talkdesk?** I do not dislike anything about talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** its helps me get in touch with the customers and its also helps the user to get access to all call recordings. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk user-friendly and helpful in managing your time at work. Our goal is to make it easy for you to connect with your customers. Thank you for sharing your positive experience! ### 12. Talkdesk has always been flexible to assist us with our growing business needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Christian T. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Talkdesk?** Their suite of features that we can choose from . **What do you dislike about Talkdesk?** Their billing system has always been inconsistent. **What problems is Talkdesk solving and how is that benefiting you?** They allow us to set up an individual call flow for each specific client. We can do this with voice and chat. **Official Response from Aunalisa Arellano:** > Thanks for taking the time to review Talkdesk! We are thrilled to hear you benefit from the individual call flow for each client. Please feel free to reach out to your CSM with any questions or comments about billing. ### 13. My love-hate relationship with Copilot (AI) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2024 **What do you like best about Talkdesk?** The most helpful tool I have had from talkdesk is the Copilot call summarizer. For the first 2 years of my career as a phone agent, my handle time never went below 12 minutes. After I started using Copilot, my handle time is regularly BELOW 12 minutes and this past month I have gotten it down to 7 minutes- my best handle time ever! I love the UI of Talkdesk. The buttons have good colour contrast and the sleek design is so much better than the previous phone management system my company used. When I have to make a transfer, whether Blind or Consulting, it goes seemlessly and quickly. I use Talkdesk everyday and have come to rely on it as a vital tool in my workday. I love how when things go wrong, Talkdesk is quick to work on the issue and get it resolved. **What do you dislike about Talkdesk?** Talkdesk can be buggy. Dropped calls happen weekly. The most annoying thing is my favourite part of Talkdesk is Copilot, however, for an AI it certainly doesn't learn well. Sometimes the quality of the summaries is very thorough and sometimes almost too vague and concise. I don't understand how one week it can get infomration consistently well, and then the next week makes the most basic errors. Another thing about Copilot is that is doesn't pick up on "foreign accents" as well as it should in this diverse world we live in. If I am speaking with an East Indian man, it will almost always gender them as a woman. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is solving my call summaries. By recording the call script and giving a summary, this frees up my working memory to help our customers to the best of my abilities. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Copilot and the UI of Talkdesk. We're sorry to hear about the issues you've encountered with dropped calls and the inconsistency in Copilot's performance. We're committed to addressing these challenges and improving the overall user experience. Your feedback on Copilot's learning capabilities and its handling of accents is valuable, and we'll use it to drive further improvements. ### 14. Efficient and Lightweight **Rating:** 4.0/5.0 stars **Reviewed by:** Bree S. | Customer Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** Talkdesk doesn't overcomplicate the phone agent experience, calls a breeze even when dealing with high volumes. Supporting customers is easy with the ability to integrate CRM data and natively being able to review past phone calls. We switched from an older system to Talkdesk and it was easy to hit the ground running with minimal support from our implemenation team. The modular dashboards are fantastic and simple to configure. **What do you dislike about Talkdesk?** Our teams have had issues with maintaining connection to their headsets, but basic troubleshooting usually resolves the issue. A few outages/bugs have occurred that disrupted our workday, however they normally don't last any more than a few hours. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk's integrated CRM capabilities cut down interaction time by providing key information at the top of a call, making it easier and faster to help our customers. It's a great benefit to have both an in-browser option and a desktop app! **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has made it easier for you to handle high call volumes and integrate CRM data. We apologize for the issues with headset connections and the outages/bugs. Our team is dedicated to resolving these issues and providing a smooth experience for all of our users. ### 15. Reliable, Highly Configurable and Powerful **Rating:** 4.5/5.0 stars **Reviewed by:** Will G. | Senior Director of Customer Success & Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Talkdesk?** Talkdesk is very reliable with great uptime. It was also a really great onboarding experience. We never went live until we were very confident in doing so and were glad to have the support all the way through and haven't looked back since. The studio flow builder is a great tool and has been able to meet the vast majority of our needs for call routing based on data dip lookups from our CRM and ticketing (Salesforce.com). That integration is also very strong and we utilize it heavily, especially for reporting to have all our data accessible in one place. We also leverage the live dashborads a lot not just for agents and supervisors but for wallboards too. The Quality Management module is also very good and has helped us increase quality, accountability and visibility for agents to know how they're performing at all times. Overall, big promoter! Would recommend. **What do you dislike about Talkdesk?** The reporting module ("Explore") is powerful but not the most intuitive; especially compared to the Live dashboards module. It also lacks the ability to easily share any custom reports/dashboards with team-members without emailing them results vs. letting them use the reports/dashboards you've already built without them needing to recreate the same thing. Could also strengthen the Customer Success role to help users leverage the product better. I'm certain there is a lot of functionality that we could be using that we're not as a result. **What problems is Talkdesk solving and how is that benefiting you?** Before Talkdesk, our phone system was on-premise so Talkdesk solved one major problem out-of-the-box: remote work capability. It also reduced how much customization we were building for previous systems as it could meet the majority of our needs with things like live dashboards and a strong Salesforce.com integration. The QM module also solved a big problem for us by giving agents access evaluations, scores and feedback in real-time and to monitor progress against goals all in one place. The granularity in user role permissions also reduced the dependency on our IT team by allowing our supervisors/managers to handle much of the configuration changes on their own and to build their own reports/dashboards. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk to be reliable, highly configurable, and powerful. It's great to know that the onboarding experience was positive and that the studio flow builder and Salesforce.com integration have been valuable for your call routing and reporting needs. We appreciate your feedback on the reporting module and the suggestion for improving the ability to share custom reports and dashboards. We're continuously working to enhance our platform and your input is valuable in that process. Thank you for being a Talkdesk champion! ### 16. TALKDESK **Rating:** 5.0/5.0 stars **Reviewed by:** Sibonisiwe H. | Customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** Talkdesk is intuitive and makes working seemless. It is very user friendly and the real-time reporting feature is impeccable.It assists in gaining insight into customer interactions and helps us as agents track our performance. The consult feature is the best as it allows us to work with other department to ensure the caller is assisted in the best way possible.It is a great tool support agents. **What do you dislike about Talkdesk?** Talkdesk support is not always responsive. The audio quality is not of the best,yes it is there however there is room for improvement on the quality. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesks assist in minimizing growth issues within businesses and it empowers agents. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you gain insight into customer interactions and track your performance as agents. We understand the importance of responsive support and high audio quality, and we're continuously working to enhance these aspects of our service. Thank you for your valuable feedback. ### 17. The quality of the calls are good and very easy to use . **Rating:** 5.0/5.0 stars **Reviewed by:** Zethembe M. | payments operations specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** The quality of calls are excellent. The app is easy to use and very convenient.Talk desk is easy to navigate,making it easy for everyone to use and easy learn. The different colors of the aux codes are bright and attractive. . **What do you dislike about Talkdesk?** The aftercall wait time is small,making it difficult to write notes before going available.There are times were talk desk does not not correspond ,therefore you need to refresh the app. **What problems is Talkdesk solving and how is that benefiting you?** Talk desk is time efficient , making it easy to help the next customer and making the next customer on the line not to wait to long on the line. **Official Response from Aunalisa Arellano:** > We're happy to hear that you find Talkdesk easy to navigate and time efficient. We'll take note of your feedback about the aftercall wait time and app responsiveness to make necessary improvements for a better user experience. ### 18. Effectient and userfriendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Talkdesk?** The Talkdesk is very easy to use and and very quick in response **What do you dislike about Talkdesk?** Talkdesk is likely to experience technical issues **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is likely to experience some technical issues , making it a bit difficult to complete our talks as a business but it is not consistence **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk efficient and user-friendly. We're constantly working to improve our platform and minimize technical issues to provide a seamless experience for our users. Should you have more feedback that you would like to share or talk through a specific issue, please reach out directly to your CSM or customersuccess@talkdesk.com. Thank you for taking the time to leave a review! ### 19. A tool for almost every telecommunications business **Rating:** 4.5/5.0 stars **Reviewed by:** Sakhephi S. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Talkdesk?** Talkdesk has many innovative features that go beyond talk desk being a Auto dailer. Offering a lot AI features and reporting. **What do you dislike about Talkdesk?** Talkdesk can have some latency because of its size and if you are using the web browser version. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has a feature called Speech to text transcription. This allow the AI to transcribe the speech on calls to text clearly and accurately. This means I know longer have to listen to calls and type out these transcript myself saving me a huge amount of time. **Official Response from Aunalisa Arellano:** > We appreciate your feedback on the AI features and reporting capabilities of Talkdesk. We understand the impact of latency and are continuously working to optimize performance, especially for web browser users. Thank you for bringing this to our attention. ### 20. It is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** James Acyl A. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Talkdesk?** You can dial right away. It can call worldwide. We use it 8 hours daily. **What do you dislike about Talkdesk?** Under Interaction Analytics. When using the search option. Sometimes names were misspelled. Using the feature Interaction ID under Search. **What problems is Talkdesk solving and how is that benefiting you?** The ease of dialing plus calls are recorded. Sometimes it would give you the caller ID. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're happy to hear that the ease of dialing and call recording are benefiting you. We apologize for any inconvenience you've experienced with the Interaction Analytics feature and the search option, and we will share your feedback with the team. ### 21. My Talk desk experience **Rating:** 5.0/5.0 stars **Reviewed by:** Noxolo M. | Sales support specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** When the seller calls in and their vehicle registration pops up, this gives you more time to quickly open the seller's profile and promptly glimpse what they are calling in about. This saves you more time in having to put the seller on hold and stuttering about what you have to say. **What do you dislike about Talkdesk?** When we are experiencing network issues the system will automatically put you on Offline affecting your adherence. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk makes thing easier to communicate with your team leader if you are having system issues you can let them know and they can be able to change your statues for you. **Official Response from Aunalisa Arellano:** > We appreciate your feedback on the benefits of Talkdesk for efficient communication and issue resolution. We understand the impact of network issues on your adherence and are committed to improving system reliability to ensure a seamless experience for all users. ### 22. The experience is great **Rating:** 4.0/5.0 stars **Reviewed by:** Nwabisa R. | cunsultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** Calls are recorded you able to go back and retrieve the calls.You can inform your employer/colleagues of your where abouts by auxing. The platform has tabs for different activities it is ease of integration. The platform is user friendly it is easy to navigate therefore is is easy to implement. You are eble to expand your knowledge of it by taking the training provided on it on Training collections. I work in a callcenter environment there it is used frequently and their support team is always available for assistance when needed. **What do you dislike about Talkdesk?** It does not have a video feature therefore it cannot be used for video calling for conferences/meetings etc. **What problems is Talkdesk solving and how is that benefiting you?** We able to communicate with our clients, we able to add notes of the conversations that we can excess easly. We can monitor each other as colleagues so do our employers. **Official Response from Aunalisa Arellano:** > We're glad to hear that you're enjoying the call recording and retrieval features, as well as the ease of integration and user-friendly platform. We appreciate your feedback and are constantly working to improve our services. ### 23. Talkdesk Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nontokozo V. | Sales support specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** That i am able to listen to calls made previously, meaning talkdesk keeps all call logs and I am able to access them and get confirmation needed if necessary. **What do you dislike about Talkdesk?** Nothing really, so far i don't have anything I can say I don't like about talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** Making it easier to aux on our breaks, lunches, and admin for example in the morning so my entry and exit hours are recorded accordingly **Official Response from Aunalisa Arellano:** > We're glad to hear that you find our call log feature helpful for accessing previous calls. Thank you for sharing your positive experience! ### 24. Talkdest the best invention ever. **Rating:** 5.0/5.0 stars **Reviewed by:** Thandiwe L. | Dealer Support Specialist., Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Talkdesk?** Talk desk makes it easier for us to make and take calls and it is very easy to use.Talkdest also allows us to view our Quality assurance scores easily,in that way we are able to monitor our performance. **What do you dislike about Talkdesk?** At the moment,I have not seen anything that I dislike about talk desk. **What problems is Talkdesk solving and how is that benefiting you?** Talk dest is making it easier for us to communicate with our our customers,It makes it easy for us to view our Quality assurance scores and track our performance and this is making it easier for us to **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has made it easier for you to make and take calls, as well as monitor your performance through Quality Assurance scores. We strive to provide a user-friendly experience and are glad to hear that it's meeting your needs. ### 25. Hit and Miss but overall very good **Rating:** 3.5/5.0 stars **Reviewed by:** Adam J. | Senior System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Talkdesk?** Talkdesk links into Salesforce very well. The data that you can pull across is a lot and gives you valuable insights to calls all in one place without having to run reports of different platforms **What do you dislike about Talkdesk?** On the web based portal when you search for numbers (in my instance I was cleansing users and ring groups) if you do a search, select the one you want and then go back, it wipes your filters. the backend portal can be hard to navigate. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solves the issue of having a contact centre that links into our key CRM (salesforce) the click to dial feature is key and althought available in other products this was our first. The way you can make changes to the flows relatively easily is also key in making quick changes that benefit the business. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk's integration with Salesforce. We apologize for the inconvenience you've encountered with the web-based portal and will work to enhance the user experience. ### 26. Very user friendly especially when consulting, the side apps helps a lot. **Rating:** 5.0/5.0 stars **Reviewed by:** Yanga B. | Customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** What I like best is the side apps they help you stay updated with activities you have done, the reviews, and evaluations from the the quality assurance team. I like that it allows you to answer and shows the details of the person calling and the department they are calling from. It is very easy to use and you can consult between departments and a customer at the same call **What do you dislike about Talkdesk?** I'm not too fond of the dispositioning in the after-call **What problems is Talkdesk solving and how is that benefiting you?** It helps identify the hours an agent is logged in and, therefore count their productive hours. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is helping you stay updated and consult between departments and customers. We value your feedback on the after-call dispositioning and will use it to make improvements for a better user experience. ### 27. Talkdesk review rating **Rating:** 5.0/5.0 stars **Reviewed by:** Samukelisiwe Charmaine M. | Quality Assurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Talkdesk?** The talk desk has made assessing simple, where we can get a call to listen too and a scorecard to mark as real-time feedback to the agents as they will get their scorecard in real-time, and listen to a call same time. Also, populate other stats; like most markdowns and stats for the data month year. Also easy to track customers' call history, and populate sellers' information when they call in as that eliminates time to request sellers' information. Easy, informative, and friendly. **What do you dislike about Talkdesk?** Experiencing system issues where will take time to load or populate information **What problems is Talkdesk solving and how is that benefiting you?** The talk desk offers all the neccessary requirements when assessing call, providing feedback and looking for stats and most/common fails/errors **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk's real-time feedback and call assessment features helpful! Thanks for sharing your experience. ### 28. Easy access to customers calling and easy to get around and understand **Rating:** 4.0/5.0 stars **Reviewed by:** Simangele S. | Data Capture, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** What I like about Talkdesk is that you can pick up your call and listen to it even if it is not your call but somebody else's call with another customer from the recorded calls of the day. **What do you dislike about Talkdesk?** What I dislike about talkdesk is that we are not able to do video calls like zoom meetings and there are also no alarm for next activity that we need to aux on. **What problems is Talkdesk solving and how is that benefiting you?** Efficient communication we are able to take calls we hear customers very clearly without any troubles and have effective communication with the customers **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you with efficient communication and clear customer interactions. We appreciate your input on the features you'd like to see added. ### 29. Very efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Banele M. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** When receiving a call, Talkdesk is able to provide you with the contact's information provided on the link work app. In that way one can prepare themselves for the rest of the call. **What do you dislike about Talkdesk?** Talkdesk will put you offline when least expected and change the status auxed without notifying sometimes. **What problems is Talkdesk solving and how is that benefiting you?** Being able to contact the person whom we a providing the service to. We are able to search for a call made using Talkdesk to listen and manage customer service. Quality of calls is assured and feedback is given when profile are verified. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk efficient and that it helps you prepare for calls by providing contact information. We apologize for any inconvenience caused by unexpected offline status changes and will work to improve this issue. ### 30. Talkdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** Talkdesk is very easy to use and very user-friendly. We get notified when calls are coming in resulting in fewer missed calls and sellers waiting in the queue. We are also able to change to different status using the app **What do you dislike about Talkdesk?** It is not helpful when the system sometimes crashes and changes the status to offline due to system issues. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is solving the issue of not being notified when calls come in as we get to see the sellers details and we get to see the call come in before we even answer which gives us a chance to be prepared for the call which enables us to assist the customers efficiently. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has made it easy for you to operate and manage calls efficiently. We understand the frustration with network issues and being placed offline at times. Our team is actively working to address these issues and provide a more reliable system for you. ### 31. Outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Samkelisiwe V. | Payment Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** It is a system that is easy to use and convenient as you are able to get quality feedback. It can be used to manage and see agents status **What do you dislike about Talkdesk?** Having to frequently update and change status manually. **What problems is Talkdesk solving and how is that benefiting you?** It helps to improve customer experience as well as ensuring that everyone is able to measure their productivity within the business. Helps work force management to manage the company's productivity, checking the available status for agents. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk easy to use and convenient for getting quality feedback. We understand that manually updating and changing status can be time-consuming, and we are continuously working on improving our system to make it more automated and efficient. Thank you for your feedback! ### 32. Talkdesk is good **Rating:** 2.5/5.0 stars **Reviewed by:** Stephanie W. | Consumer Services Support, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** When using Talkdesk, I found that is was a great improvement from the app our team previouslu was using as there are many more features including the call back option. I also liked the call connection sound and layout of the app was better. **What do you dislike about Talkdesk?** I think one problem was the speech analytics not always determining certain words with different peoples accents and tones however it is great that we are able to update new phrases and make adjustments so that we get the appropriate credit for for meeting our business requirements during the call. **What problems is Talkdesk solving and how is that benefiting you?** I think a great part about Talkdesk is the the layout of the app and the many available functions, its just seems more up to date then our previous system. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're happy to hear that you find the app layout and available functions to be more up to date than your previous system. We understand the importance of accurate speech analytics and are continuously working to enhance this feature. We appreciate your feedback! ### 33. Talkdesk is very easy to use, User friendly, and offers the best navigation system **Rating:** 5.0/5.0 stars **Reviewed by:** Lindani B. | sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Talkdesk?** easy to navigate, always updates of our scores so we stay updated, it is very easy to start every single day **What do you dislike about Talkdesk?** sometimes it blickers making it hard for sellers to hear to us **What problems is Talkdesk solving and how is that benefiting you?** talkdesk makes it easire for us to commmuicate with our sellers, makes things very effectient, and we can easily navigate through talkdesk and that makes it easy to make our sales on a daily basis **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you communicate more effectively with your sellers and streamline your sales process. We're committed to providing a platform that supports your success. ### 34. The best way to connect **Rating:** 5.0/5.0 stars **Reviewed by:** Sthandiwe D. | Customer Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** It helps me maintain my AHT as I am able to track the amount of time I spend on a call. Helps me adhere to my work schedule, keeps me up to date with my quality scores **What do you dislike about Talkdesk?** Calls are not recorded immediately when you answer the call you have to wait at least 2 seconds before speaking for everything to be recorded **What problems is Talkdesk solving and how is that benefiting you?** Less dropped calls, minimizing the number of times I need to call the seller back. Therefore very effective and effecient production. **Official Response from Aunalisa Arellano:** > We're pleased to hear that Talkdesk is contributing to your efficiency and productivity. Your feedback about the call recording delay is valuable, and we will take it into consideration for future enhancements. ### 35. why i enjoy using talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Noxolo N. | Customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** it is very easy to use talkdesk , they have different number of features and it is very easy to implement and I get to use talkdesk every day. Talkdesk makes our jobs easy as customer support **What do you dislike about Talkdesk?** the support and the lack of key organizational features. They also seem to be chasing AI hype features over other critical call center features/functionality that would be more beneficial. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk AI helps companies automate customer interactions to improve their customer experience while reducing the operational burden **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're constantly striving to provide a user-friendly platform with a variety of features. ### 36. Talkdesk is the best there is . **Rating:** 5.0/5.0 stars **Reviewed by:** Nosihle D. | Dealer support senior operating agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** It gives me daily updates of my Quality assurance scores and tells me if I'm exceeding lunch or when I should aux on certain status, I use Talkdesk everyday and it makes life so easy. **What do you dislike about Talkdesk?** There is nothing to dislike since this is the best website. **What problems is Talkdesk solving and how is that benefiting you?** It is definetly solving my adherence problem and more efficient since I am able to do things on time. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is making your life easier with daily updates and improved efficiency. Thank you for sharing your positive experience! ### 37. The best app for making and receiving calls especially in a workplace environment. **Rating:** 4.0/5.0 stars **Reviewed by:** Nosfundo M. | Docs support specialist., Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Talkdesk?** It provides a history of the calls that you have made and you can also listen to them. It also includes feedback from the quality team, all in one app. **What do you dislike about Talkdesk?** You cannot be able to make calls when the internet cable is not connected. **What problems is Talkdesk solving and how is that benefiting you?** It helps in providing feedback from quality teams from the calls that we make and you can be able to track your progress and see the calls that you have made and listen to them. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk helpful for making and receiving calls in a workplace environment, and that you appreciate the call history and feedback features. ### 38. Assistant Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Lizwilenkosi H. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** Best when it comes to consolidation of reports, providing and capturing agent feedback after coaching sessions. **What do you dislike about Talkdesk?** At times you get contradicting info, shows an agent as a different status only to find they are on another status e.g.: Agent would be on Available and on our side shows a different status **What problems is Talkdesk solving and how is that benefiting you?** I have multiple report that I work with, that needs to be cross-referenced to realtime data. Talkdesk grants me access to multiple realtime/live reports that for better refencing. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk helpful for consolidating reports and capturing agent feedback after coaching sessions. ### 39. positive review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Talkdesk?** I like that it changes your status automatically, but you still have the ability to change the status manually if neeed. I like the new AI feature as it helps speed up the wrap up times for calls. I really like that it types out the converstaions in text so you can go back and review if you need to while still in the call and right after the call without having to listen to the recording again. However somtimes the recording is needed so this is very benificial to still have the replay option. **What do you dislike about Talkdesk?** The reason I gave it a 9 instead of a 10 is it takes a long amount of time for the "activities" catagory to load after a call. You have to go out of after call work and then wait another 5-10 min before it wil load the call history recordings or the previous phone number that called. I also think somtimes the AI feature can twist things and is not always accurate. **What problems is Talkdesk solving and how is that benefiting you?** talk desk allows me to take calls without using a phone and only using my cumputer **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled that you find the automatic status change and AI feature helpful. We understand your concerns about the loading time for the activities category, and we'll work on addressing these issues. We appreciate your feedback! ### 40. Simple and straight forward very easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Sinenhlanhla M. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** The fact that you are able to aux quickly without any hassles and it does not automatically answer calls for you. It is also simple, straight forward and very easy to navigate. **What do you dislike about Talkdesk?** It sometimes does freeze and that prevents you from auxing on time and it also sometimes drops calls whilst you still speaking. **What problems is Talkdesk solving and how is that benefiting you?** It helps with making auxing swift and easy and that is benefitting me because I don't have troubles auxing should I be running late. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to navigate and that it helps with swift auxing. We apologize for any inconvenience caused by freezing and dropped calls. We are constantly working to improve our platform and appreciate your feedback. ### 41. Talkdesk is a very efficient tool and it has a wide variety of options. **Rating:** 4.0/5.0 stars **Reviewed by:** Khanyisani S. | Customer Sales Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** Talkdesk is very efficient, it does not only record the calls made but it keeps that record and with a few steps you can access those calls. I like Talkdesk because it is forever evolving. **What do you dislike about Talkdesk?** Talkdesk notification are silent, it would be helpful if the notification had sound as it would work better as an alert. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is easy to use and easy to learn it solves the most important issues, time. Talkdesk saves time by its efficiency **Official Response from Aunalisa Arellano:** > We appreciate your feedback about the silent notifications and will certainly take this into consideration for future improvements. Thank you for bringing this to our attention. ### 42. My work personal assistance **Rating:** 5.0/5.0 stars **Reviewed by:** mbalenhle n. | Customer sales support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** I love the fact that it is user-friendly,I am able to change the statuses for my next activity whilst on a call. **What do you dislike about Talkdesk?** Sometimes it does not ring when a call comes in. You are not able to have a conference call with other agents and the seller. **What problems is Talkdesk solving and how is that benefiting you?** It make my work to be easy and creates a better customer experience for our callers due to it multiple functions.I have quick and easy access to my quality scores. **Official Response from Aunalisa Arellano:** > We appreciate your feedback and are pleased to hear that Talkdesk is making your work easier and enhancing customer experience. We will take note of the issues you mentioned and work towards providing a more comprehensive solution for your communication needs. ### 43. Powerful and easy to use tool **Rating:** 4.5/5.0 stars **Reviewed by:** Gintarė R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Talkdesk?** Talkdesk is a powerful tool that we use daily to organize our call centre and support seven different languages. With Talkdesk, you can build flows for different scenarios and upload IVR messages without needing to know how to code. This makes it easy to create different scenarios and activate them when needed, such as during peak times. We also appreciate the wide range of statistics that Talkdesk provides. Being able to see real-time statistics helps us manage our workflow and allows agents to exercise self-control. If anything is unclear or if we need any assistance, Talkdesk support is always available and ready to help. We are always pleasantly surprised by how quickly their customer support team responds. **What do you dislike about Talkdesk?** Sometimes, it can be difficult to understand the origin of specific statistical metrics without the ability to customize metrics. **What problems is Talkdesk solving and how is that benefiting you?** It allows us to have different flows for the custom needs of each language we support. We have prepared a flow for the main issues, and we can react quickly when the situation occurs. Recorded IVR messages help to deflect a large part of the incoming flow during the peaks. ### 44. Great accessible resources at fingertips **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Talkdesk?** Talkdesk makes it easy to utilize the resources provided to us through Copilot. The transcript of our calls and visual voicemail help me a lot. **What do you dislike about Talkdesk?** I only wish we could customize our sounds, like ringtone and end of call. **What problems is Talkdesk solving and how is that benefiting you?** Being able to effectively record notes of a call or refer back to the transcript if I missed a bit of information verbalized by the caller. It helps me remain professional and attentive. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk's resources accessible and helpful for your work. We appreciate your feedback about customizing sounds, and we'll share it with our product team for consideration. Thank you for sharing how Talkdesk helps you stay professional and attentive in your interactions with callers. ### 45. Talkdesk on a whole is very good and has very few issues. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Talkdesk?** Talkdesk is very useful with the many features, is very easy to use and quick to get used to using. **What do you dislike about Talkdesk?** Some crashes and features such as exchange tokens not working. **What problems is Talkdesk solving and how is that benefiting you?** Helping stay in contact with customers with easy emails being sent and keeping record of all interactions previously had with customers. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk's features and ease of use. We're sorry to hear about the crashes and issues with exchange tokens. Our team is actively working to resolve these issues and provide a seamless experience for our users. We appreciate your feedback. ### 46. Customizable packages & features! Easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley S. | Sr. Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Talkdesk?** This group is highly professional, dependable, and knowledgeable. **What do you dislike about Talkdesk?** I have had a wonderful experience working with Talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** Omni-Channel voice, chat, SMS, and email support for our organization **Official Response from Aunalisa Arellano:** > It's great to hear that our customizable packages and features have been easy to use for your organization. Thank you for sharing your positive experience with Talkdesk! ### 47. Talkdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Slindelokuhle N. | senior sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Talkdesk?** easy to navigate and very helpful when it comesto getting my montly scores. ease to use and very helpful when it come to intarecate with the sellers . **What do you dislike about Talkdesk?** you need to restart talkdesk every now and then. waht i alos disklike about the talkdesk it when i cant hear the seller **What problems is Talkdesk solving and how is that benefiting you?** talkdesk do gives the quality scores, improves customer service - so see where and did my mistake and learn from them **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been easy to use and beneficial for tracking your quality scores and improving customer service. We understand the frustration of needing to restart the system and the issue with audio. We are committed to addressing these issues and providing a seamless experience for our users. Thank you for your valuable feedback. ### 48. Talkdesk Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nonhlanhla M. | Customer Sales Specialists, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** Talkdesk is communication effective meaning it allows communication between two parties, for example between QA and an agent. You can receive scores which results in it being user-friendly. **What do you dislike about Talkdesk?** The downside of Talkdesk will be the network problems sometimes. The audio can be bad sometimes, leading to you not hearing the other person. It will drop calls sometimes. **What problems is Talkdesk solving and how is that benefiting you?** I believe it helps with better customer service as much as it helps with reducing the operation burden. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk effective for communication and user-friendly for QA purposes. We understand that network problems can be frustrating, and we are continuously working to improve call quality and reliability. ### 49. Great company to work with, easy to implement. **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin G. | Manager, CX & Account Management , Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** Everyone that works for the company is incredible. They come to solve your business problems not sell you something. They are hands on from the top down. The tool is quick to implement and easy to scale. We use it across all lines of our business and love it. Easy to integrate. **What do you dislike about Talkdesk?** I haven't experienced any problems with the tool. **What problems is Talkdesk solving and how is that benefiting you?** Easy to use dashboarding. Easy to scale and integrate. Agents like the interface. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you've had such a positive experience with our team and our product. Thank you for your kind words and for choosing Talkdesk! ### 50. great tool for customer support centers **Rating:** 4.0/5.0 stars **Reviewed by:** Janet D. | Customer Support Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** Talk Desk makes it easy to quicky answer calls **What do you dislike about Talkdesk?** It does disconnect without notice on occasion which is a bit inconvenient - especially if you aren't on all of the time. **What problems is Talkdesk solving and how is that benefiting you?** I know that we submitted the issue with it disconnecting randomly and that it is being investigated. It will be beneficial to have resolved as quickly as possible because it affects the amount of time that we show on certain channels. **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback with us! We're glad to hear that Talkdesk has been a great tool for your customer support center. We apologize for any inconvenience caused by the occasional disconnections. Our team is actively investigating this issue to ensure a seamless experience for all users. We appreciate your patience and understanding as we work to resolve this promptly. If you have any further concerns or need assistance, please feel free to reach out to our support team. Thank you for choosing Talkdesk to support your customer service efforts! ## Talkdesk Discussions - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote - [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+16%3A42%3A12+-0500&secure%5Bsession_id%5D=5b5a7118-1145-4b8e-a1e1-8db87ab5ce36&secure%5Btoken%5D=bd3ecd333eee7f1d544e0b7fa708f7719f40cfcf56f31bca9caa1d4f6ed33cdf&format=llm_user) ## Talkdesk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - [Contactually by Compass](https://www.g2.com/products/contactually-by-compass/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) - [eGain Analytics Hub](https://www.g2.com/products/egain-analytics-hub/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Help Desk Migration Services](https://www.g2.com/products/help-desk-migration-services/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [Highrise ERP - Construction Management Software](https://www.g2.com/products/highrise-erp-construction-management-software/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Krisp](https://www.g2.com/products/krisp/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Power Platform](https://www.g2.com/products/microsoft-microsoft-power-platform/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Nimble](https://www.g2.com/products/nimbleway-nimble/reviews) - [NurenAI](https://www.g2.com/products/nurenai/reviews) - [Olark](https://www.g2.com/products/olark/reviews) - [OnePageCRM](https://www.g2.com/products/onepagecrm/reviews) - 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[Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) ## Talkdesk Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Talkdesk Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,361 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)