--- title: Talkdesk Reviews meta_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2560 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2560 scale: '5' date_modified: '2026-08-02' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews **Vendor:** Talkdesk **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,560 ## About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ## Talkdesk Pros & Cons **What users like:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. (310 reviews) - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. (175 reviews) - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. (171 reviews) - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. (167 reviews) - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. (114 reviews) - Intuitive (109 reviews) - Customer Satisfaction (107 reviews) - User Interface (107 reviews) - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. (102 reviews) - Recording Features (92 reviews) **What users dislike:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. (119 reviews) - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. (78 reviews) - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. (76 reviews) - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. (58 reviews) - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. (54 reviews) - Poor Customer Support (53 reviews) - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. (50 reviews) - Software Bugs (46 reviews) - Poor Reporting (43 reviews) - Inadequate Reporting (39 reviews) ## Talkdesk Reviews ### 1. Easy-to-Use Reports That Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Talkdesk?** Reports. I love how easy they are to use **What do you dislike about Talkdesk?** The help service can be challenging when there are complex issues **What problems is Talkdesk solving and how is that benefiting you?** It makes my day to day simple and the archive reporting is useful **Official Response from Aunalisa Arellano:** > We're thrilled to hear that our reports make your day-to-day tasks simpler and that the archive reporting is useful for you. We appreciate your feedback and are constantly striving to enhance our services to meet your needs. ### 2. Good Usability but Lacks Salesforce Integration **Rating:** 3.0/5.0 stars **Reviewed by:** Briana B. **Reviewed Date:** December 05, 2025 **What do you like best about Talkdesk?** I like that Talkdesk is easy to navigate once you get the hang of where everything is, and it's easy to review recorded calls. **What do you dislike about Talkdesk?** There are constant tech issues where we can't select the case number to put our dispositions in, or when we can select the case number, it won't add the notes to our cases in Salesforce. There are a lot of issues where it doesn't work with Salesforce as intended. The AI (co-pilot) is also not great. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is a standard phone system that meets our basic needs. It's easy to navigate and great for reviewing recorded calls. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with us! While we are disappointed to hear of the issues you have been facing, we want to ensure you we are committed to resolving them and ensuring you have a better experience with Talkdesk. The Talkdesk customer success team is working with the admin team at your organization to resolve the reported issues. ### 3. Effortless Call Management with Powerful AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Mthokozisi M. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Talkdesk?** I love the new AI features that have been put through on Talkdesk. It's very user-friendly, and there's hardly any issues, glitches, or bugs. The platform is easy to use, which makes it simple to get through a lot more quality scores. **What do you dislike about Talkdesk?** I think we could improve maybe the visibility in terms of the reporting side of things. Maybe include a few graphs when it comes to reporting. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps collect data from customer calls, includes call recordings, quality scores, and call reporting. It streamlines the process for doing quality checks and creating forms. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you love the new AI features and find Talkdesk user-friendly. We're constantly working to improve our platform, and your feedback about reporting visibility is valuable to us — thank you for sharing! ### 4. Effortless Use with Strong Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed S. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Talkdesk?** I like that Talkdesk is easy to use, which is very important for me. I also appreciate its strong call analytics as it gives me clear insights into call volumes, wait times, and agent performance. Furthermore, I find the initial setup to be quite easy, and I would rate it an 8. **What do you dislike about Talkdesk?** It should offer more customizable analytics dashboard. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk streamlines customer communication and improves response time. Its strong call analytics provide clear insights into call volumes, wait times, and agent performance. **Official Response from Aunalisa Arellano:** > We're thrilled that you find Talkdesk effortless to use and value its strong call analytics. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a Thank you for taking the time to leave a review! ### 5. Talkdesk is a Vital Tool for our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Abbey C. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Talkdesk?** Talkdesk has so many integrations and tools to best fit each company or business using it. It has been a valuable tool in our call center. The AI integration for quality assurance has been greatly helpful in highlighting areas for us to improve, and to take some of the stress off of grading calls ourselves. **What do you dislike about Talkdesk?** There are slight glitches or outages at times, but usually they are solved in a timely manner. **What problems is Talkdesk solving and how is that benefiting you?** It is taking a lot of work off of our shoulders with generating schedules, automatically grading agents, and offering vast reporting for any of our needs. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been a valuable tool for your call center, especially with its integrations and AI quality assurance features. Thanks for taking the time to share your thoughts! ### 6. Talkdesk: Smarter Cloud Support for Teams **Rating:** 4.5/5.0 stars **Reviewed by:** gulshan d. | Salesforce developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Talkdesk?** Talkdesk solves scattered customer support by bringing calls, chats, and tickets into one cloud platform. It improves response time, gives clear insights, and helps our team deliver faster, more personal support. **What do you dislike about Talkdesk?** The setup can feel complex at first, and some advanced features need training. Pricing is on the higher side, and occasional call quality issues happen when the internet is unstable. **What problems is Talkdesk solving and how is that benefiting you?** I like the easy-to-use dashboard, smart routing, and strong CRM integrations. Real-time analytics and AI tools help us handle calls better and keep customers satisfied every day. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're pleased to hear that our platform has helped streamline your customer support processes and provide real-time analytics and AI tools to enhance call handling. We acknowledge the feedback regarding pricing and occasional call quality issues and are committed to addressing these concerns. ### 7. Very useful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Talkdesk?** What I like best about Talkdesk is its user-friendly interface and powerful call routing capabilities. The platform is easy to navigate, even for non-technical users, and provides real-time call monitoring, analytics, and reporting that help supervisors manage performance more effectively. **What do you dislike about Talkdesk?** What I dislike about Talkdesk is that the platform can sometimes be unreliable in terms of call quality and connectivity. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is helping us streamline our customer support operations by centralizing all inbound and outbound communication into one cloud-based platform. **Official Response from Aunalisa Arellano:** > Thank you for sharing how Talkdesk is benefiting your business by centralizing your communication and streamlining your customer support operations! ### 8. Reliable and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen C. | Customer retention specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Talkdesk?** Very reliable, quickly setup, easy to learn how to use, can use app or in web browser, you can grade calls, listen to calls, adjust widgets to view only what you need, very rarely has issues, copilot is nice for quick notes and looking back at during a call. **What do you dislike about Talkdesk?** Not very good at setting up breaks automatically, occasionally can’t call out, I may be wrong but some features can only be used in the web browser format and not in app such as looking up call history for a particular number instead of by agent. **What problems is Talkdesk solving and how is that benefiting you?** Talk desk is helpful without making notations faster by using the copilot feature. **Official Response from Aunalisa Arellano:** > Thank you for your positive feedback! We're happy to hear that you find Talkdesk reliable and easy to learn. We'll take note of your concerns about setting up breaks and using certain features in the app. Your input is valuable to us! ### 9. Reliable Tool with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Talkdesk?** What I like best about Talkdesk is how it helps me stay organized and manage my time effectively throughout the day. The system makes it really easy to keep track of my break and lunch times, so I can stay compliant and maintain a good work-life balance. I also appreciate how accessible my performance data is - I can quickly find my evaluations and customer feedback, and I like that I can filter the information by specific dates to monitor my progress and identify areas for improvement. Another great feature is the ability to see the real-time status of my colleagues. This helps with team coordination and knowing who’s available if I need assistance. Overall, Talkdesk makes my daily workflow more efficient and helps me stay informed and connected with both my performance and my team. **What do you dislike about Talkdesk?** One thing I dislike about Talkdesk is that system lags and technical issues happen a bit too frequently, which can interrupt my workflow and cause delays, especially during high-volume periods. There are times when the platform becomes unresponsive or slow, which can be frustrating when I'm trying to assist customers efficiently. Additionally, the Copilot feature sometimes takes a while to load or start working, which reduces its usefulness when I need quick support or suggestions in real-time. While these issues aren’t constant, they do affect the overall experience when they occur. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps improve communication with customers, especially when call quality isn’t the best. In situations where the line is unclear or there’s background noise, the Copilot feature is really helpful - it allows me to better understand what the customer is saying by providing real-time transcripts and suggestions. This not only reduces misunderstandings but also helps me respond more accurately and efficiently, even during challenging calls. As a result, I’m able to deliver better service and feel more confident handling tough situations. **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback! We're glad to hear that Talkdesk is helping you stay organized and manage your time effectively. We understand your concerns about system lags and technical issues, and we're continuously working to improve platform performance for a smoother experience. Your input is valuable in helping us identify areas for enhancement. ### 10. Talkdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Irene J. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Talkdesk?** Talkdesk Review: A Game-Changer for Modern Call Centers Talkdesk has truly revolutionized the way I manage and support my team. The platform offers an impressive suite of tools that go far beyond basic call handling, making it an all-in-one solution for workforce management, quality assurance, and streamlined communication. One of the standout features for me is the Workforce Management (WFM) system. It gives me real-time visibility into what my team is doing throughout the day—from when they log in, to their active statuses, scheduled breaks, and lunch times. This has helped tremendously in balancing workloads, planning ahead, and quickly identifying gaps in coverage. It’s especially helpful in keeping our day organized and ensuring we’re staffing appropriately during peak hours. Another feature I can’t speak highly enough of is the Call Evaluation Forms. They make it incredibly easy and efficient to review team members’ calls. The forms are customizable, and using them has cut down our review time drastically while still maintaining quality and consistency. It allows us to provide timely feedback and coaching without digging through long recordings or jumping between systems. One of the most powerful additions Talkdesk has brought to the table is the AI-powered transcription and summary notes. This feature automatically generates a script of every call and provides an AI-generated summary note. This has been a game changer when needing to quickly look back at a specific call—whether it’s for coaching purposes, conflict resolution, or simply to verify what was said. No more listening to entire calls just to find one key detail. It’s saved hours of time and improved our responsiveness across the board. In short, Talkdesk has helped us become more efficient, more informed, and more consistent in our service. It empowers leadership with the tools we need to manage smarter, while also supporting agents with a smooth and intuitive interface. It’s clear that the platform was designed with both supervisors and frontline agents in mind. **What do you dislike about Talkdesk?** There is honestly nothing to dislike about Talkdesk. Every feature they offer is thoughtfully designed and works exactly as intended. From call monitoring to workforce management and AI-generated call summaries, everything runs smoothly and helps make managing a team so much easier. On the rare occasion there’s a technical issue, their support team is incredibly responsive and quick to resolve it. They’re reliable, innovative, and clearly invested in making their platform the best it can be. Highly recommend! **What problems is Talkdesk solving and how is that benefiting you?** Currently we do not have any issues that talkdesk is needing to resolve everything is running smoothly! **Official Response from Aunalisa Arellano:** > Thank you for the glowing review! We're delighted to hear that our platform has helped you become more efficient, informed, and consistent in your service. We're committed to providing reliable and innovative solutions, and we're glad to hear that you've had a great experience with our support team. ### 11. Efficient CRM Integration That Gets Work Done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Talkdesk?** I like that it can integrate with another CRM, which helps me get most of the work done efficiently. **What do you dislike about Talkdesk?** In my experience using it, I haven’t had any difficulties. **What problems is Talkdesk solving and how is that benefiting you?** It gets the job done for making calls every day, and it also works well for answering calls. **Official Response from Aunalisa Arellano:** > We appreciate your feedback and are pleased to hear that Talkdesk is meeting your needs for making and answering calls effectively. Thank you for choosing Talkdesk! ### 12. Easy Chatting with Friends and Colleagues **Rating:** 4.0/5.0 stars **Reviewed by:** Aarif M. | Senior executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Talkdesk?** It helps easily to chat with friends and other colleagues **What do you dislike about Talkdesk?** There are limited options available in app which is disadvantages **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk help in chatting with users and it helps in msg exchanges **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is solving your chat needs and facilitating message exchanges. We're committed to providing a seamless communication experience. ### 13. Great & Thorough Training **Rating:** 3.5/5.0 stars **Reviewed by:** Mallory S. | Solutions Engineer - Collaboration, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Talkdesk?** I recently completed the TalkDesk Certified Specialist training in TalkDesk Academy. I thought the training was very thorough, and I really liked that after every section, there was a short quiz. When I'm doing training, it's hard to focus on small but key specifics of the topic. This is where the quiz at the end comes into play. There will be a question that has two possible answers and I'm torn between them. Then I can go back into the training and review that specific section because I clearly missed a key aspect of the training. There are a lot of features that TalkDesk offers to admins so it's important to go through all of the trainings so you don't miss anything. **What do you dislike about Talkdesk?** TalkDesk is more complicated than other CCaaS solutions out there. This wasn't as intuitive or user friendly as other options that I've seen, but it wasn't the most complex either. Other than that, I think the solution has a lot of great offerings and features; it's just a bit complex on the admin side. **What problems is Talkdesk solving and how is that benefiting you?** TalkDesk is a great solution for the contact center space. I love that it has an offering for internal staff for every step of the cycle. The AI-powered omnichannel just elevates the customer experience, and provides the end user with an overall positive experience. **Official Response from Aunalisa Arellano:** > Thank you for your great feedback! We're thrilled to hear that Talkdesk is supporting your contact center across the full cycle and that you're seeing the value of our AI-powered omnichannel features. Elevating the customer and agent experience is exactly what we aim for—thanks for being a part of it! ### 14. A game changer for customer and staff experience **Rating:** 5.0/5.0 stars **Reviewed by:** Katie K. | Sr Director, Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Talkdesk?** TalkDesk allowed us to leverage a small sized call center within the non profit sector to meet big customer demand. We've leveraged our resources while improving our customer experience, being more efficient, providing more accurate information and resolving customer requests faster than ever. I love the insights and reporting it gives me as a leader to see and communicate our teams productivity while also giving qualitative and quantitative data to our organization to continuously improve! **What do you dislike about Talkdesk?** Learning how to modify, edit and update your own IVR can be intimidating at times but the TalkDesk support team provides ongoing support and advice whenever we need it. **What problems is Talkdesk solving and how is that benefiting you?** High call volumes with limited staffing resources allow us to work smarter with the people and tools and invest our money in other meaningful ways. This software allows us to get information to customers easily without sacrificing quality. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk has helped you work smarter with limited resources and improve customer service without sacrificing quality. We're dedicated to providing tools that enable organizations to meet customer demand effectively. Thank you for your feedback! ### 15. Quick, efficient tool for Customer support! **Rating:** 4.5/5.0 stars **Reviewed by:** Ben K. | Customer support Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Talkdesk?** Top tier call quality, with easy consult and transfer features are the best! The ai tools help us by putting key knowledge within reach at the optimum time in the live conversation! Interface is clean and powered by great AI tools on the back end! **What do you dislike about Talkdesk?** It would be much more helpful if the views were customer centric, rather than contact channel based. When helping Stephen, seeing all their calls, emails and ticket history together as the main view even when not inside an active call would make support more context aware, faster and improve efficiency to cut call times. **What problems is Talkdesk solving and how is that benefiting you?** Tracking customer sentiment during calls to ensure best results. Keeping customer history available and detailing call interactions. **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate our top-tier call quality and easy consult and transfer features. Our AI tools are designed to provide key knowledge at the right time, and we're thrilled that you find them helpful. ### 16. TalkDesk best phone service. **Rating:** 5.0/5.0 stars **Reviewed by:** Kassandra V. | Account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Talkdesk?** What is most helpful about TalkDesk is that we have access to view all of our calls, feedback and our scores. **What do you dislike about Talkdesk?** Sometimes TalkDesk has some issues, but it always gets taken care of in a timely manner. **What problems is Talkdesk solving and how is that benefiting you?** Usually its rare when we come across issue with TalkDesk. The problems they have solved are the outages that affect us to perform our daily activities, like making outbound calls or the TD system not refreshing. Once it is fixed it benefits us because we can get back to work and complete our daily tasks. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with Talkdesk! We're thrilled to hear that you find our call monitoring and feedback features helpful. We understand that occasional issues may arise, but we're glad to hear that they are promptly resolved. Ensuring minimal disruptions to your daily activities is a top priority for us. We appreciate your feedback and are continuously working to improve our services. If you ever encounter any issues in the future, please don't hesitate to reach out to our support team. We're here to assist you and ensure you can focus on your tasks without any interruptions. Thank you for choosing Talkdesk! ### 17. Omnichannel Support, Data Driven AI, Full of Capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Tyra S. | Customer Support Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Talkdesk?** I love how many capabilities there are, I started out in Talkdesk as a front end user and there was a bit of an adjustment phase. However, once you start diving in you can see how helpful the tools can be. Having AI help you while on calls is really beneficial to customer support and I feel like it gives the agents more confidence while on calls. I am currently spending my time reviewing and teaching our AI Chat Bot. The options on the back end are endless. As technical as it seems, I picked up everything I needed to know about teaching the bot fairly quick, and no I have never worked with systems or AI. **What do you dislike about Talkdesk?** I dislike having only 1500 characters to tell the chatbot everything she needs to be, I feel like there are corners I am cutting while trying to teach her. I also find it frustrating that we can't have the bot escalate customers to the agents after hours. **What problems is Talkdesk solving and how is that benefiting you?** I think that talkdesk is solving our excess calls with product questions and subscription inquiries. By using Hannah (AI Chatbot) on the website customers are finding the answers they are needing and are being helped. This is benefiting me by reducing the amount of inbound phone calls, which in turn is benefiting our customers by lowering the time they are waiting to be helped. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk's capabilities and AI support helpful for customer service. We understand your frustration with the character limit for teaching the chatbot and the inability to escalate customers to agents after hours. Your feedback is valuable to us and we will take it into account for future enhancements. ### 18. The Evolution of Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Carlissa A. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Talkdesk?** What I like best about Talkdesk is the AI aspect and its ability to learn and adapt whether it's our company's work flow, spellings of names, price details, etc. Using this platform everyday definitely benefits its intelligence. Overtime, it integrates our company's knowledge with it's knowledge making our Customer Support role very efficient. I also like the AI tool to revamp our emails. It gives the company a more professional tone when interacting via email resulting in clarity. Talkdesk itself makes things more detailed yet simple. It allows me as a customer service representative to have a full, easy view and access of what our day will consist of and also how busy we are, etc. Copilot also has great features. It is exactly what its name is.. I'm the pilot of Talkdesk but when I am unsure or need assistance, I have my copilot. Using Talkdesk definitely helps execute our customer support position in numerous ways and also helps maintain the integrity of our company. **What do you dislike about Talkdesk?** Talkdesk has a few dislikes. There are times where AI will not generate the description of the call leading to wasted time and a lack of time to type out the expected detailed notes. When this occurs, if we do not type our detailed notes in time we are at risk of losing all our notes if the submission time runs out. The issue I run into most is the inability to send emails. Once this error occurs, we have to manually create the emails which again results in extra steps and wasted time. **What problems is Talkdesk solving and how is that benefiting you?** A few problems Talkdesk solves for us is efficiency and clarity on and after our calls. It provides a section for everything as it basically walks you through how to solve a case. It summarizes calls to the best of its ability which also helps verify information. We have access to see the words/ script of our phone interaction which again provides clarity because if we are unsure of what a customer says, we can always scroll to see. **Official Response from Aunalisa Arellano:** > Thank you for sharing your detailed feedback on Talkdesk! We're thrilled to hear that you are enjoying the AI aspect and how it enhances your daily workflow. Your insights on the benefits of Talkdesk in improving customer support efficiency and maintaining a professional tone in emails are greatly appreciated. It's fantastic to hear that Talkdesk is helping you with efficiency, clarity, and providing a structured approach to handling customer interactions. We are committed to continuously improving our platform to better serve your needs. If you have any further feedback or need assistance, please feel free to reach out. Thank you for choosing Talkdesk! ### 19. Taldesk: Customer Services **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Isabel C. | Member Services Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Talkdesk?** I love the copilot on Taldesk, it is a great help when dealing with customers with low voice or hard to understand. Also, allows you to multitask while caller is speaking, once call is over you can quickly recap with it **What do you dislike about Talkdesk?** Lately Taldesk has had some connectivity issues but nothing too bad. It was solved within a timely manner **What problems is Talkdesk solving and how is that benefiting you?** Well, Taldesk is one of the most important and relevant on our type of jod. It helps us to get connected with the callers and have a smooth conversation while solving their inquiries. It keeps track of the calls and brief notes. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with the copilot feature. We understand the importance of reliable connectivity and are committed to addressing any issues promptly. We appreciate your support and understanding. ### 20. Its a great program **Rating:** 4.5/5.0 stars **Reviewed by:** Maranda H. | Customer Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Talkdesk?** Talk desk has organized my work and has made emailing customers easier for me. The AI dispositions are greatly helpful and I trust those they are very accurate and detailed in summing up conversations. I like being able to see what colleagues are working on what case it prevents us from needlessly repeating work. I use this everyday for work. **What do you dislike about Talkdesk?** When I was first using Talk desk I remember I would get confused on which tab I was in between conversations and cases, but I have gotten better about this. The title if cases sometimes has to be put in multiple times. Losing chats is an issue. If someone sends in a chat and closes it before I haver the chance to hit save then the case/chat is lost. **What problems is Talkdesk solving and how is that benefiting you?** organization is much better and helped us be able to go from using multiple programs to talk desk. **Official Response from Aunalisa Arellano:** > We're glad to hear that Talkdesk has helped organize your work and make emailing customers easier. We appreciate your feedback about the AI dispositions and the visibility into colleagues' work. ### 21. Intuitive Interface That Boosts Team Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Debt Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Talkdesk?** User-friendly interface – It’s intuitive and easy to learn, which helps teams get productive quickly without heavy training. **What do you dislike about Talkdesk?** Reporting can be complex – While powerful, some reports require deeper configuration and aren’t always intuitive for new users **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk uses skills-based routing and intelligent IVR to make sure customers are connected with the right agent quickly, reducing frustration and handle time. **Official Response from Aunalisa Arellano:** > Thank you for the feedback—we’re glad to hear Talkdesk’s intuitive interface, skills-based routing, and intelligent IVR are helping improve efficiency and reduce handle time. We appreciate your note on reporting complexity. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a ### 22. Best call center software though **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Talkdesk?** I like the new AI features! How the AI call summaries can be customized to our own standard **What do you dislike about Talkdesk?** Reporting is still not improved, so hard to really identify the abandon rates because there's so many variances to what they call short abandon calls or true abandon calls **What problems is Talkdesk solving and how is that benefiting you?** Giving callers the flexibility to tell us what they need support with. Ease of using a call center with a big team. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're glad to hear that it has been beneficial for your team in delivering world-class customer support and integrating with your other software. Thank you for sharing your feedback regarding reporting. We would love to help look into this with you. Please reach out directly to your CSM or customersuccess@talkdesk.com for help. ### 23. Using Talkdesk is awesome! **Rating:** 4.5/5.0 stars **Reviewed by:** Rona Bel M. | Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Talkdesk?** What I like best about Talkdesk is its focus on innovation and customer experience. The platform is constantly evolving, with AI-driven tools and automation that help support teams work smarter, not harder. **What do you dislike about Talkdesk?** While Talkdesk is a powerful platform, one area I’ve found challenging is the occasional complexity in customization or integration with certain third-party systems. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is solving key problems around fragmented customer service, slow response times, and lack of visibility across support channels. It brings everything into a unified, cloud-based contact center platform, allowing teams to handle voice, chat, email, and more from one place. With AI-powered tools and real-time analytics, Talkdesk helps us: Respond to customers faster Personalize interactions more effectively Improve agent productivity through automation and smart routing Gain insights into performance through dashboards and reporting **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you appreciate Talkdesk's focus on innovation and customer experience. Our AI-driven tools and automation are designed to help support teams work smarter and provide a seamless customer experience. ### 24. Love Talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Talkdesk?** Talkdesk offers a clean, user-friendly interface that makes it easy for agents to manage calls, view customer data, and collaborate with teammates. The integration with Salesforce works well and helps streamline workflows. Reporting and analytics are powerful—real-time dashboards and historical reports provide valuable insights for managing KPIs. I also like the automation capabilities and AI-powered features like Virtual Agent, which help reduce manual tasks. **What do you dislike about Talkdesk?** I Love everything about it. Its great!!! **What problems is Talkdesk solving and how is that benefiting you?** I'm able to educate the customer with just looking things up on talk desk **Official Response from Aunalisa Arellano:** > We're delighted to hear that you're finding Talkdesk's automation capabilities and AI-powered features helpful in reducing manual tasks. Thank you for sharing your positive experience and for being a valued customer! ### 25. Talkdesk has proven to be an intuitive and efficient tool for customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Pimenta A. | Estagiário de tecnologia e soluções , Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Talkdesk?** Talkdesk is an intuitive and comprehensive platform for customer support, offering omnichannel service, intelligent routing, native CRM integrations, and real-time monitoring features. Its AI automation capabilities, detailed reporting, and cloud-based interface simplify daily tasks for agents and managers, improving efficiency, reducing handling time, and providing a faster, more personalized customer experience. **What do you dislike about Talkdesk?** Although Talkdesk is a robust platform, it has some limitations, such as difficulties in customizing reports and more complex workflows without technical support, as well as a learning curve for advanced features. There can also be occasional instabilities, complete dependence on the internet, and, in some cases, slow technical support.** **What problems is Talkdesk solving and how is that benefiting you?** such as long wait times, difficulty managing multiple channels, and lack of quick access to customer information. This has benefited my work by enabling faster, centralized, and more efficient service, improving customer satisfaction and making it easier to track interactions.** **Official Response from Aunalisa Arellano:** > We're pleased to hear that Talkdesk has helped you solve issues such as long wait times, difficulty managing multiple channels, and lack of quick access to customer information. Our goal is to improve customer satisfaction and make customer interactions more efficient for you. ### 26. TalkDesk is very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria R. | Retailer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** I like using the AI feature it makes the job easier **What do you dislike about Talkdesk?** better call quality as sometimes the caller is hard to hear **What problems is Talkdesk solving and how is that benefiting you?** TalkDesk assists in resolving customers issues **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that Copilot is helpful. We apologize for any issues you've experienced and we're continuously working to improve our platform. Thank you for your feedback! ### 27. Loooovvveee TalkDesk **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn B. | Customer Support Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Talkdesk?** I love the co-pilot feature. It's very helpful when I feel like I missed something in the conversation or when I didn't quite catch the name or address. I love being able to see reviews from calls I've made and it's really easy to navigate. **What do you dislike about Talkdesk?** The only thing I dislike is when it's not functioning properly and not refreshing. But it always gets fixed pretty quickly **What problems is Talkdesk solving and how is that benefiting you?** It solved the issue of taking calls without missing them since it's automatic. I never miss a call **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Copilot helpful and easy to navigate. We apologize for any inconvenience caused by the system not refreshing, but we're glad to hear that it's quickly resolved. Thank you for choosing Talkdesk! ### 28. Contact Center Transformation **Rating:** 5.0/5.0 stars **Reviewed by:** Somer C. | AI Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Talkdesk?** One of the things I like best about Talkdesk, is having all the communication platforms in a single pane of glass. Whether it be phone calls, text messages or webchats, it is easy to switch between and efficiently assist customers. **What do you dislike about Talkdesk?** The knowledge support base is a bit cumbersome to navigate when looking for a direct answer. I prefer self-service, so it would prefer to find direct answers from their knowledgebase, but a lot of times I need to reach out to support. Thankfully, their support is quick and efficient. **What problems is Talkdesk solving and how is that benefiting you?** Agents can easily see who talked to a customer last and which agents are busy. This makes it a lot easier to resolve customer problems and contact the people needed. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find our all-in-one communication platform helpful for efficiently assisting customers. Thank you for the feedback on the Knowledge Base, we will be sure to pass this along to the team. ### 29. Reliable, With a Few Glitches Here and There **Rating:** 5.0/5.0 stars **Reviewed by:** Clarissa M. | Route Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Talkdesk?** We've been using Talkdesk for awhile and overall, the experience has been wonderful. The platform offers a user-friendly interface and robust call center features that have helped streamline our customer service operations. Call quality is generally reliable with minimal downtime. The interface is intuitive and easy for agents to navigate. **What do you dislike about Talkdesk?** Occasional bugs or lags, especially during peak hours. Customization options could be more flexible, especially for more advanced workflows. **What problems is Talkdesk solving and how is that benefiting you?** It used to be hard to know how I was doing or where I could improve. Talkdesk Solution: Real-time dashboards and call metrics make it easy to track my performance. I can monitor my stats and hit my goals more consistently. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk, including the user-friendly interface and robust call center features. We understand the importance of reliable call quality and are committed to minimizing downtime. We also appreciate your feedback about the need for more flexible customization options, and we will take that into consideration for future improvements. ### 30. Great software for calling custuomers **Rating:** 5.0/5.0 stars **Reviewed by:** Amber C. | Admin CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Talkdesk?** I love Talkdesk. It is easy to use and easy to navigate. Great call quality. I use Talkdesk daily for work and have never had any issues. Customer support is awesome as well. Co-pilot is super helpful and always provides relevant information to help guide me through a call. **What do you dislike about Talkdesk?** There are no downsides to Talkdesk. My company loves it **What problems is Talkdesk solving and how is that benefiting you?** Co-pilot helps guide me through calls with relevant information to provide to the customers. **Official Response from Aunalisa Arellano:** > We're delighted to hear that you find Talkdesk easy to use and navigate, with great call quality. It's fantastic to hear that Copilot is providing relevant information to guide you through calls. Thank you for sharing your positive experience with us! ### 31. Smooth, Fair Experience That Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Mohit K. | Fundded account management , Venture Capital & Private Equity, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Talkdesk?** The best thing is that it works smoothly and feels fair. **What do you dislike about Talkdesk?** I think their support system doesn’t work perfectly. **What problems is Talkdesk solving and how is that benefiting you?** That solved my client support problem. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk smooth and fair. We apologize for any issues you've experienced with our support system. Please reach out to us with any additional feedback, and we will resolve your issue in a timely manner. Thanks for taking the time to leave a review! ### 32. Love/Hate relationship **Rating:** 3.5/5.0 stars **Reviewed by:** Tory L. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Talkdesk?** We love talkdesk and the team is super quick with any issues we have with the program. It is very smooth and organized. **What do you dislike about Talkdesk?** There does seem to be frequent issues we have to report however, the team is amazing at getting back with us. **What problems is Talkdesk solving and how is that benefiting you?** We use Talkdesk for all of our phone calls that come into the office and we love how helpful the features are on the app like copilot **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping your office with calls and that you find Copilot helpful. We appreciate your support! Thanks for taking the time to leave a review. Please reach out to the support team if there is anything you'd like to discuss in more detail. ### 33. Talkdesk's Reliability Keeps Us Connected **Rating:** 4.5/5.0 stars **Reviewed by:** Patricia C. | Process manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Talkdesk?** Talkdesk is available almost all the time and comes with its own KPIs. **What do you dislike about Talkdesk?** We receive support through tickets, but we do not have an account manager to keep us informed about updates or news related to Talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** Our call center operates online, so we don't have to be in the same location to receive our calls. **Official Response from Aunalisa Arellano:** > We appreciate your feedback on Talkdesk's reliability and the convenience it brings to your online call center operations. Thanks for your feedback regarding updates and news. We have a monthly newsletter that contains this relevant information, and would love to make sure you are getting it! Please shoot an email to customer_marketing@talkdesk.com, so we can make sure you are on the newsletter list. ### 34. Hardcore Unified Contact Center **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher A. | NOC Voice Engineer III, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Talkdesk?** What a beautiful, full featured product. The title might imply a complex, hard to use or manage call center. But 30+ years of implementing, managing and using other products in the industry versus this product, shows me what inovation is all about. Everything from media flow design, ease of implementation, administration to even agent use, is taken to the next level. And welcome AI driven context and other gound breaking features, including the Ease of Integration to your favorite CRM and other 3rd party products! And I haven't mentioned customizable Dashboards and many, many reports that we frequency use. We have seen our Customer Support KPI's rocket as we encounter happy customers. **What do you dislike about Talkdesk?** The only con that comes to mind is a cradle to grave report. **What problems is Talkdesk solving and how is that benefiting you?** Our Talkdesk experience has been enhanced, using the SNOW contact lookup integration. We also implemented Queue CallBack which allows a caller to hangup without loosing their place in the queue. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you're enjoying the full-featured capabilities of Talkdesk, including its innovative design, ease of implementation, and integration with CRM and third-party products. It's great to hear that your customer support KPIs have seen significant improvement as a result. ### 35. Talkdesk is recognized for fast help desks and extensive training resources **Rating:** 5.0/5.0 stars **Reviewed by:** Ghulam Mohiuddin K. | National Sales Operation officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Talkdesk?** From an admin perspective, the reporting dashboards are clean and insightful, giving us visibility into agent performance and customer experience trends. The customization options, while technical, are powerful once configured correctly. **What do you dislike about Talkdesk?** Not any yet if i face will definetley Shared on that **What problems is Talkdesk solving and how is that benefiting you?** gents spent too much time on repetitive tasks like logging calls, writing notes, and summarizing interactions. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find our reporting dashboards clean and insightful, and that our customization options are powerful. We appreciate your feedback! ### 36. Most user friendly & state of the art call center **Rating:** 5.0/5.0 stars **Reviewed by:** Maria S. | Customer Service Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Talkdesk?** Studio flow designer has advanced features that allow us to customize our call customer experience to what we need in order to provide world-class customer experience. It is very easy to use. Everything we need our agents to do - we're able to do on TalkDesk - put customer on hold, transfer, make notes after a call, pull up Salesforce contact profile. We've got great support from the success & support team as well. **What do you dislike about Talkdesk?** Some limitations with reporting; reports lag a lot hindering us to rely on the TalkDesk reports more often **What problems is Talkdesk solving and how is that benefiting you?** Handling heavy call volume with minimal abandons, triaging calls **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk's Studio flow designer and call management features to be user-friendly and customizable. We're also glad to hear that you've received great support from our team. We appreciate your feedback on the reporting limitations and will continue to work on improving this aspect of our platform. Thank you for sharing how Talkdesk has helped you handle heavy call volume effectively. ### 37. Nimble, Configurable, and Easy to Deploy **Rating:** 5.0/5.0 stars **Reviewed by:** Mark A. | Vice President Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Talkdesk?** A very nimble configurable product that is easy to deploy **What do you dislike about Talkdesk?** Took a little longer than expected to launch **What problems is Talkdesk solving and how is that benefiting you?** Contact center as a platform that sits in the cloud **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with Talkdesk. We're pleased to hear that our product has been beneficial for your contact center needs! ### 38. Talk Desk Is a very simple and easy app that you can use to talk to co workers and customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Megan L. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Talkdesk?** Talk Desk shows you a lot of information, it shows you were schedule and feed back from millions of customers **What do you dislike about Talkdesk?** Talk Desk does not update sometimes and I would need to restart and reload Talk Desk multiple times a day **What problems is Talkdesk solving and how is that benefiting you?** Talk Desk makes it easy to connect to the customers and Co workers **Official Response from Aunalisa Arellano:** > We're pleased to hear that Talkdesk is helping you connect with customers and coworkers easily. We apologize for any inconvenience caused by the updating issue and are committed to providing a seamless experience. ### 39. Talkdesk - Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Martin L. | Director, Customer Support Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Talkdesk?** They have unleashed more capability to maximize your Support Center impact. You have the ability to add these pieces seemlessly and easily. A great support team focused on your success. **What do you dislike about Talkdesk?** No dislikes just being able to stay alinged on ramp plans is critical. **What problems is Talkdesk solving and how is that benefiting you?** driving efficiencies in the operation and effectiveness in supporting our customers. **Official Response from Aunalisa Arellano:** > Thanks so much for taking the time to leave a review, Martin! We are thrilled to hear that Talkdesk has been a game changer for your support center! ### 40. Best Contact Center on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Rob S. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Talkdesk?** Talkdesk is a perfect match of customizable interface paired with an intuiative user experience. Routing emails from outlook, calls via Zoom, and the option for text, live chat or even AI integrated responses make Talkdesk an invaluable tool. It has streamlined out customer engagement and make managing all inbound and outboudn communication seamless and smooth. Easy setup, fantastic support, and the best customer service. We use Talkdesk every day and could not be happier! **What do you dislike about Talkdesk?** It can be difficult to recognize all available features and how they can be integrated to enhance the user or customer experience. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk removes barriers in antiquated communication systems. It provides organized, professional routing of communications via email or phone, and helps maintain consistent messaging using tools such as templates, AI responses, etc. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk is benefiting your business by removing barriers in communication systems and providing organized, professional routing of communications. Our team is committed to helping you make the most of our features and tools, and we're here to support you every step of the way. ### 41. An admin-friendly jack-of-all-trades CCaaS **Rating:** 4.5/5.0 stars **Reviewed by:** Joel H. | Systems Operations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Talkdesk?** Talkdesk is supremely customizable, both with native features and with APIs. Most everything is built from the customer perspective with low or no code. There are many OOTB integrations available with major partners like Salesforce/Slack, and it's incredibly easy to set up an OAuth client or new custom integration with pretty much any other platform. Our agents and supervisors love having access to live dashboards. They can customize what information is relevant to them and it helps them be more independent with their schedules. Support and our CSM/TAM understand our feature requests, tie them to use cases with their other customers, and advocate for those features internally. We've seen several of our ideas released during our partnership. **What do you dislike about Talkdesk?** The level of possible customization can also make it difficult for Talkdesk Support to triage any unwanted behaviors. They have to dig through everything we've built that is specific to our environment and we often take more time explaining how things work than we do finding a fix. Talkdesk is a jack-of-all-trades, master of none. Many AI-related features seem like they were groundbreaking when first launched, but they may be starting to fall behind specialized vendors in terms of feature quality or stability. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has started to market themselves as an AI company moreso than a CCaaS. Some of the AI features we've seen and some we've heard are coming down the pipeline will help everyone in our contact center be more efficient - from agents, to supervisors, to QA to admins, etc. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk's customization and integrations valuable for your team. We appreciate your feedback about the support experience and the AI-related features. We're continuously working to improve our support process and enhance our AI capabilities to better serve our customers. ### 42. Very helpful software **Rating:** 5.0/5.0 stars **Reviewed by:** Courteney F. | Customer service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Talkdesk?** I like the ease of using Talkdesk, it's very easy to understand and introduce to new agents. We utilise talkdesk everyday to make and receive calls with customers so it is important for us to have a software that works well. It also has a lot of features for reviewing SLAs for the agents and the number of calls etc they have taken throughout the day. It also works well with our other ticket softwares like Zendesk. **What do you dislike about Talkdesk?** I have experienced quite a few technical issues when using Talkdesk, like not being able to pause the call recording which means I have to call the customer back as part of some of our processes which requires the recording to be paused. Additionally, sometimes there is no option to place a customer on hold before transferring which can lead to awkward interactions. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk allows us to take calls from customers which ensures we can provide the best possible customer service. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that it has been beneficial for your customer service operations. Thank you for your feedback. Agents are able to pause calls, I have linked a knowledge base article about agent-initiated pause and resume call recording which I hope is helpful to you. Should you have any questions or need support enabling this feature, please reach out to your CSM. https://support.talkdesk.com/hc/en-us/articles/202551769-Agent-initiated-Pause-and-Resume-Call-Recording ### 43. talkdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Jada B. | specialty claims specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Talkdesk?** i love that its an application i can use to make outbound and inbound calls **What do you dislike about Talkdesk?** the connectivity can be a bit frustrating at times **What problems is Talkdesk solving and how is that benefiting you?** allows my company to receive inbound and outbound calls **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping your company with both inbound and outbound calls. We're committed to providing a reliable service for your business. ### 44. Talkdesk: Game Changing Banking Call Center Software. **Rating:** 4.5/5.0 stars **Reviewed by:** Zane R. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Talkdesk?** The best thing about Talkdesk is the highly customizable features that allow you to direct calls in any fashion. Studio Flows are an AMAZING tool that really let you turn Talkdesk into your own thing. Integrations are great, Workforce Management and Explore are super useful tools built right into the software. For agents, the ease of use for daily tasks is far above any other software we have used in the past for Call Center Agents. Implementation of muliple teams onto the system has been seamless. Many of our teams use Talkdesk here, and our end goal is to have everyone on the system by the end of next year. Multi-level solution software is amazing in this day and age, and Talkdesk offers one of the better complete pacakages. **What do you dislike about Talkdesk?** I dont think there are enough Guides and helpful tips to learning the system. Knowledge Base, Explore, and Data Dictonaries are nice, but there should be a much more in depth guide to using the Reporting System in specific. Real time bugs with the Live Dashboards can be frustrating, but they are only visual errors and not real affected calls. Customer Support ticketing system could use an upgrade, bring it more in line with other offerings. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has been our solution for a call center software that can do more the simply dial outs and inbound calls. Here is a list of 5 unique solutions talkdesk offered to our issues: 1.) Talkdesk allows us to integrate all Calls, Chats and E-mails into one location for Agents to work. 2.) Talkdesk has a built in "Agent Assist" that transcribes calls and offers solutions from a built in Knowledge Base. 3.) Talkdesk provides far more reporting options then other Call Center software we've used in the past. 4.) Talkdesk offers robust Virtual Agent solutions for both our Voice IVR and our Chatting system. 5.) Talkdesk provides in-depth Live Reporting and Historical Reporting that you can access at a glance in the same Software. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you are enjoying the highly customizable features, Studio Flows, and the seamless implementation of multiple teams onto Talkdesk. We appreciate your feedback and are committed to continuously improving our platform. We would love to hear more about what you think we could enhance in our customer support ticketing system. Please reach out to your customer success manager to share more. ### 45. An easy to use & train on multifaceted tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Talkdesk?** Our agents use TalkDesk throughout their entire shift. It's user friendly, making it easy for agents to learn and utiilze. It has many different options for application, for both the agent and administration sides. Agents are able to look up and listen to their past calls if needed, Administrastion can do call evaluation with customizoable evaluations to fit the company's needs. The Co-Pilot feature is extremely helpful to agents, and the Interaction Analytics open the door to Administration for tracking the moods of calls, and custom reporting options allow us to run our reports smoothly. Talkdesk Support itself is also very helpful and communicative. **What do you dislike about Talkdesk?** Reporting for some of the newer features is limited, but they've said they're looking into expanding on that. If the internet is slow or the services are down then TalkDesk Live will be the first thing to show inaccuracies. A simple reboot can often remedy this., but can be inconvenient. **What problems is Talkdesk solving and how is that benefiting you?** Expanding on reporting for Interaction Analytics and Mood Insights. We're hoping to be able to track Mood Sights and the transitions more efficiently. **Official Response from Aunalisa Arellano:** > We're glad to hear that Talkdesk has been a valuable tool for your agents and administration. We appreciate your feedback on the reporting limitations and service downtime, and we are continuously working to improve these areas for a better user experience. ### 46. Highly Impressed – This Product Delivers! **Rating:** 5.0/5.0 stars **Reviewed by:** Maximilian S. | Reservation Process Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Talkdesk?** One of the things I like best about Talkdesk is the Studio feature, which allows us to easily configure call and email flows ourselves. Apart from that, TalkDesk gives their customers the option to set automations to adjust workflows according to their needs. The new Copilot feature has also been a game changer for us, helping to boost quality and efficiency. Additionally, I appreciate that Talkdesk is constantly striving for improvements and never stops adjusting to the needs of its customers. **What do you dislike about Talkdesk?** One aspect that I find challenging about Talkdesk is that when a new feature is rolled out, it may not always work seamlessly from the start. It often requires some time and adjustments before it functions properly. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is solving the problem of efficiently routing calls to the right agents with the appropriate language skills. This benefit is particularly valuable for our organization as it ensures that our customers are connected with the most suitable representative, leading to improved customer satisfaction and streamlined communication processes. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you are highly impressed with Talkdesk and that our Studio feature, Copilot, and automations have been game changers for your organization. We appreciate your feedback and are constantly working to improve our features for a seamless experience. ### 47. Talk desk review **Rating:** 5.0/5.0 stars **Reviewed by:** Nontobeko M. | Customer Service Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2024 **What do you like best about Talkdesk?** talk desk is helpful because we use it to receive calls in our BPO not only do we track live ques and statuses from agents we also receive feedback from our assessors through the talk desk as well as coaching and it also stores customer contact data, I can track all my calls and It records all the calls so we can come back to review them. you can do live listening also and track your daily productivity as well. you can change your aux statuses very easily and there was an update talk desk that allows you to queue another status while you are on a call or on after-call work which is a great feature. **What do you dislike about Talkdesk?** in some cases talk desk can kick you out and log you off during productivity hours, also sometimes the call does not ring and it places your on missed call automatically without having a chance to accept the call those are the minor glitches other than that talk desk is easy to use. **What problems is Talkdesk solving and how is that benefiting you?** Talk desk allows our quality assessors to assess our calls and it also allows us to receive feedback and store that information- this benefits me by being able to reflect back to my scores and be able to clearly see my development areas and review them so I can excel in my line of work. **Official Response from Aunalisa Arellano:** > We're glad to hear that Talkdesk has been helpful in tracking live queues, receiving feedback, and storing customer contact data. It's great to know that you find the features like call recording, live listening, and productivity tracking useful. ### 48. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Talkdesk?** Everything is so organized and the formatting is clear and easy to look at and everything is easy to use. And has very helpful statistics. **What do you dislike about Talkdesk?** I wish there was an option to have a shorter summary from co - pilot **What problems is Talkdesk solving and how is that benefiting you?** When I can't hear a customer co pilot gives me the info instead of having to ask again **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk organized, easy to use, and with helpful statistics. We appreciate your feedback about the co-pilot summary length, and we'll take it into consideration for future improvements. ### 49. Inshort - one of a best software **Rating:** 5.0/5.0 stars **Reviewed by:** Vignesh S. | Data analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Talkdesk?** A top notch contact center platform praised for its user-friendly interface and robust AI features. **What do you dislike about Talkdesk?** Call quality issues and transcription accuracy is missing at lot of places **What problems is Talkdesk solving and how is that benefiting you?** helps us centralize customer interactions and improve response times with AI-driven routing **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk to be one of the best software with a user-friendly interface and robust AI features. Thanks for taking the time to leave a review! ### 50. Love TD when it works but it often has glitches **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Talkdesk?** Love that you can go and see conversations with the customer so you can review what has been said **What do you dislike about Talkdesk?** Half of the time we try to transfer it won't work and there are often times when the calls don't come through but go to voicemail instead **What problems is Talkdesk solving and how is that benefiting you?** It helps track subjects so I can go back through past conversations **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback! We're delighted to hear that you enjoy the ability to review conversations with customers. We're sorry to hear about the issues you've experienced with call transfers and missed calls. Our team is constantly working to improve our platform's reliability and performance. We'd like to investigate these issues further to ensure a smoother experience for you. Please reach out to our support team so we can address these concerns promptly. We appreciate your support and look forward to resolving these issues for you. ## Talkdesk Discussions - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote - [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+22%3A37%3A20+-0500&secure%5Bsession_id%5D=024c2514-5909-4ae6-8b13-36f97f1201b0&secure%5Btoken%5D=a2e4e5cf1b35bf96b4bd83039d58349c1903ac69a3827586789c4f9714caff43&format=llm_user) ## Talkdesk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - [Contactually by Compass](https://www.g2.com/products/contactually-by-compass/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) - [eGain Analytics Hub](https://www.g2.com/products/egain-analytics-hub/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Help Desk Migration Services](https://www.g2.com/products/help-desk-migration-services/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [Highrise ERP - Construction Management Software](https://www.g2.com/products/highrise-erp-construction-management-software/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Krisp](https://www.g2.com/products/krisp/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Power Platform](https://www.g2.com/products/microsoft-microsoft-power-platform/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nimble](https://www.g2.com/products/nimbleway-nimble/reviews) - [NurenAI](https://www.g2.com/products/nurenai/reviews) - [Olark](https://www.g2.com/products/olark/reviews) - [OnePageCRM](https://www.g2.com/products/onepagecrm/reviews) - [Oracle Service Cloud (formerly RightNow)](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pega Customer Decision Hub](https://www.g2.com/products/pegasystems-pega-customer-decision-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Snap](https://www.g2.com/products/snap/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) ## Talkdesk Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Talkdesk Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,361 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)