--- title: Talkdesk Reviews meta_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2553 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2553 scale: '5' date_modified: '2026-07-31' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews **Vendor:** Talkdesk **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,553 ## About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ## Talkdesk Pros & Cons **What users like:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. (310 reviews) - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. (175 reviews) - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. (171 reviews) - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. (167 reviews) - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. (114 reviews) - Intuitive (109 reviews) - Customer Satisfaction (107 reviews) - User Interface (107 reviews) - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. (102 reviews) - Recording Features (92 reviews) **What users dislike:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. (119 reviews) - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. (78 reviews) - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. (76 reviews) - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. (58 reviews) - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. (54 reviews) - Poor Customer Support (53 reviews) - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. (50 reviews) - Software Bugs (46 reviews) - Poor Reporting (43 reviews) - Inadequate Reporting (39 reviews) ## Talkdesk Reviews ### 1. rep review **Rating:** 5.0/5.0 stars **Reviewed by:** M S. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Talkdesk?** Talkdesk is helpful because it keeps customer calls, notes, and interactions organized in one place. It gives the team better visibility into call volume, missed calls, agent activity, and statuses, which helps with accountability and follow-up. It is also useful for QA and coaching because calls can be reviewed to provide feedback, identify trends, and support training. Overall, Talkdesk helps the team stay connected, track performance, and improve the customer experience. **What do you dislike about Talkdesk?** Overall, I do not have many dislikes about Talkdesk. The only downside is that it can sometimes take time to make sure statuses, missed calls, and customer details are updated correctly, especially during busier call volume. However, when used consistently, it is still a very helpful tool for tracking calls, reviewing interactions, and keeping the team organized. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps solve issues around call tracking, visibility, and organization. It allows us to see call volume, missed calls, agent statuses, and customer interactions more clearly, which helps the team stay accountable and follow up when needed. It also benefits coaching and QA because calls can be reviewed for feedback, training, and performance trends. Overall, it helps keep communication organized and supports a better customer experience. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that our AI macros have enhanced your workflow and that you find our platform user-friendly. We appreciate your feedback regarding the linking of cases for multiple customer interactions and will definitely look into improving this feature for better case tracking and continuity. It's great to know that Talkdesk is helping you streamline your customer support calls and providing you with more efficient case management. If you have any further suggestions or need assistance, please feel free to reach out to us. We're here to help! ### 2. TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Lukas B. | Customer Service Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Talkdesk?** TalkDesk helps categorize different issue types and ticket types. Where it really shines is its functionality and its ability to connect with Zendesk. The AI features in chats are also very helpful, especially when I’m trying to craft responses that may be more sensitive. **What do you dislike about Talkdesk?** For chats and SMS, customers can still send messages even when I’m offline. The downside is that if I clock out for the day after a customer hasn’t responded for an extended period, the conversation stays assigned to me. Instead of being connected to a new agent who can help them right away, it remains stuck with me until I clock back in and see it. **What problems is Talkdesk solving and how is that benefiting you?** The biggest problem TalkDesk helps solve for me is real-time language translation. It saves a lot of time compared to using Google Translate for each sentence, then writing my response, and then manually translating it again. Overall, it’s really helpful for faster, smoother communication. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk's real-time language translation is saving you time and making communication smoother! We are committed to providing innovative solutions that benefit our users, and we will continue to enhance our features to meet your needs. Thank you for taking the time to leave a review. ### 3. Talkdesk Makes Multichannel Customer Conversations Easy and Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Bri V. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Talkdesk?** What I like most about Talkdesk is how easy it is to manage customer conversations from multiple channels in one place. It keeps chats, emails, and customer information together, which makes it much easier to respond quickly without switching between different systems. I also appreciate that it's user-friendly and helps me stay organized throughout the day, allowing me to focus more on helping customers than navigating the software. **What do you dislike about Talkdesk?** One thing I dislike about Talkdesk is that it can occasionally be slow or lag when switching between conversations or loading customer information. There are also times when chats disconnect unexpectedly or the interface doesn't refresh right away, which can interrupt the workflow. Overall it's a solid platform, but improving performance and reliability would make the experience much smoother. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps centralize customer communication by bringing chats, emails, and other interactions into one platform. This makes it easier to keep track of conversations, access customer information quickly, and respond more efficiently. It has helped me stay organized, reduce response times, and provide a better overall experience for customers because I can manage multiple conversations without constantly switching between different tools. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that it helps you stay organized while managing customer conversations from multiple channels. We appreciate your feedback and are constantly working to improve performance and reliability to ensure a smoother experience for all users. Thank you for taking the time to leave a review! ### 4. All-in-One Platform with Easy Zendesk Integration and Powerful Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Leala R. | Director of Global Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Talkdesk?** I like having everything on one platform- voice, chat, sms, whatsApp, performance management, workforce management. It also integrates easily with Zendesk. The reporting is easy to use and provides an abundance of information. **What do you dislike about Talkdesk?** Sometimes the support guides are outdated or not easy to follow. It's also unclear if some options are available with the suite I have. This means I have to contact my account manager to understand if the option is available to me or if it would be an add-on. **What problems is Talkdesk solving and how is that benefiting you?** We've had an increase in customer orders, which means an increase in contact volume. Adding the Autopilot Agent has made a huge difference in being able to support more customers with less wait time and no need to backfill the open positions we have, so there really hasn't been an increase in our operating costs. The pricing for AI has been competitive. **Official Response from Aunalisa Arellano:** > We're glad to hear that you are enjoying the all-in-one platform and finding the integration with Zendesk to be seamless. We appreciate your feedback on the support guides and will work to improve their clarity and accuracy. If you have not heard yet, to help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a Thank you for sharing the positive impact Talkdesk has had on your customer support operations! ### 5. Talkdesk: Easy to Navigate, Accurate Translation, and Great Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Tavia C. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Talkdesk?** Talkdesk has been an amazing resource for our Customer Service team. It lets us quickly review previous customer interactions, and the program is also easy to navigate. The translation tool is, by far, the most accurate and helpful translator I’ve used, and everything feels very well organized. **What do you dislike about Talkdesk?** I don’t have any dislikes about Talkdesk. In fact, I’ve recommended it to others because its performance has been so great. **What problems is Talkdesk solving and how is that benefiting you?** Translation and organization have been the two most beneficial functions for our Customer Service team. Being able to quickly pull up a customer’s previous call or chat, along with the notes showing what they were discussing, saves time on the next interaction and helps us provide better assistance. It’s also great to have translation, because it ensures we can communicate with a wide range of our client base and support them with all of their needs. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that our platform has been an great resource for your Customer Service team. It's great to know that you find the navigation easy, the translation tool accurate, and the overall performance excellent. We're delighted that Talkdesk is helping you save time and provide better assistance to your customers through quick access to previous interactions and accurate translations. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for recommending Talkdesk to others! ### 6. Easy to Navigate Once You Get the Hang of It **Rating:** 4.5/5.0 stars **Reviewed by:** Tyra S. | Customer Support Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Talkdesk?** I like how easy it is to navigate once you get the hang of it. I like that everything customer related can be easily accessed via the cases. The updates have really helped how easy it is to update the AI Agents **What do you dislike about Talkdesk?** I dislike that the reporting is all over the place. You can tell that multiple people set them up and they didn't all follow the same process. They arent all in the same place, you have to dig to find where the certain report is and building dashboards almost takes a phd in IT **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is solving our software issues. It has been a lot smoother since we have switched. The AI summaries are helping streamline the calls for agents, which has improved our efficiency. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk has improved your software issues and streamlined your call processes with AI summaries. Thank you for taking the time to leave a review! It means so much to us. ### 7. Built a whole healthcare call flow in it - took time but it actually works **Rating:** 4.5/5.0 stars **Reviewed by:** Anurag S. | Senior Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Talkdesk?** The AI Agents builder is what convinced me to stick with it. We’re in healthcare, so our use cases are pretty specific—appointment scheduling, insurance verification, prescription-related requests, and patient identification. I honestly wasn’t expecting to be able to map all of that out manually, but once the orchestrator figures out what the caller needs, it routes them to the right agent. **What do you dislike about Talkdesk?** Getting from a draft to something truly production-ready takes longer than you’d expect. V17 definitely didn’t happen overnight—there were earlier versions where the orchestrator would misread the user’s intent and send them down the wrong branch entirely, which made the experience feel unreliable at times. On top of that, for a small business the pricing feels on the heavier side. It comes across like you’re paying for enterprise-level infrastructure whether you actually need all of it or not. **What problems is Talkdesk solving and how is that benefiting you?** We needed to cut down on how many routine calls were actually reaching our staff. Insurance verification questions, appointment confirmations, and basic prescription status checks—stuff like that—were eating up time that should have gone toward real patient-care conversations. Having agents handle that first layer means the calls that do reach a person are the ones that truly need one. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with Talkdesk! We're thrilled to hear that our AI Agents builder has been a valuable tool for your healthcare call flow. We understand the importance of specific use cases in the healthcare industry and are glad to hear that Talkdesk has been able to meet your needs. We appreciate your feedback on the time it takes to transition from a draft to a production-ready state and the pricing concerns. We are constantly working to improve our platform and make it more efficient for our users. Thank you for taking the time to share your thoughts! ### 8. Easy Macro Creation and Clear Ticket Organization **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas M. | Digital Customer Service Represenatative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Talkdesk?** I enjoy how easy it is to create macros for tickets as needed. I also like how our tickets are organized by type, whether they’ve been completed, and the last time we worked on a ticket or checked in with a customer about it. **What do you dislike about Talkdesk?** Some text in tickets can be harder to read in dark mode, although it’s very easy to switch back to light mode when needed. **What problems is Talkdesk solving and how is that benefiting you?** At previous companies where I didn’t use Talkdesk, taking ownership of tickets and customer concerns was much more manual. Having a single, high-level overview to monitor my ongoing tickets has been really helpful. I also appreciate being able to create custom views for higher-priority issues and receive notifications as tickets are updated. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk has helped streamline your ticket management process and provide a high-level overview of your ongoing tickets. Thank you for taking the time to leave a review! ### 9. A Flexible Platform for Building a Better Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Talkdesk?** What I like best about Talkdesk is the flexibility it gives us to build a customer experience that fits our operation instead of forcing us into a one-size-fits-all model. We use Talkdesk across voice, SMS, chat, WhatsApp, and AI-powered interactions, and the platform gives us the ability to create routing, business-hour logic, after-hours handling, escalation paths, and other workflows around the customer journey. It also offers useful agent-facing features, such as translations and conversation summaries, that help our team work more efficiently. The platform has given us the tools to improve both the customer and agent experience while continuing to scale our support operation. **What do you dislike about Talkdesk?** The biggest challenge with Talkdesk is that some of the more advanced features can take time to fully understand and configure. The platform is very flexible, but that flexibility can also create a learning curve when building more complex routing, automation, or AI-powered experiences. At times, documentation could also be more detailed or easier to navigate, especially when trying to understand how multiple features work together. That said, the flexibility and overall capabilities generally outweigh those challenges. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is helping us solve the challenge of managing customer interactions across multiple channels while keeping the experience consistent. We use the platform for voice, SMS, chat, WhatsApp, and AI-powered support. It allows us to build routing, business-hour logic, after-hours handling, escalation paths, and automated responses that better match the customer’s needs. It also helps our agents work more efficiently through features such as conversation summaries and translations. This reduces some of the manual work involved in managing customer interactions and gives agents better context. Overall, Talkdesk is helping us provide faster, more consistent support while making it easier to scale our customer service operation. **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate the flexibility and customization options that Talkdesk provides for building a tailored customer experience across various channels. We understand that advanced features may have a learning curve. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a Thank you for taking the time to leave a review! ### 10. Intuitive Omnichannel Platform with AI Automation and Seamless CRM Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Talkdesk?** The best thing about Talk desk is its intuitive, cloud-based interface, AI-powered automation, and robust omnichannel support. It brings voice, email, chat, SMS, and social interactions into one platform, which makes it easier for support teams to deliver a consistent customer experience. I also like the real-time analytics, customizable workflows, and seamless CRM integrations, which help us engage with our users and support them as they build our creator economy. **What do you dislike about Talkdesk?** It is feature-rich, but some advanced capabilities require higher-tier plans. I think there should be a trial phase for smaller teams, because for a small business these upgrades can increase overall costs. Also, the reporting features feel very vague and are not clearly explained. **What problems is Talkdesk solving and how is that benefiting you?** It centralizes customer communication across voice, chat, email, SMS, and social channels, eliminating the need to switch between multiple tools. Its AI-powered routing and automation reduce agent workload, while real-time insights help managers optimize staffing and improve customer satisfaction. **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate our intuitive interface, AI automation, and omnichannel support. We understand your concern about advanced capabilities and reporting features, and we're continuously working to improve our offerings. We appreciate your feedback and will take it into consideration for future enhancements. ### 11. Omnichannel and very intuitive: easy to manage and implement, with QM Assist and Copilot **Rating:** 4.0/5.0 stars **Reviewed by:** Azeddine E. | service manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Talkdesk?** Omnichannel capability allows you to have all input channels in the same tool. Easy to manage, implement, and very intuitive. There are several interesting modules such as QM assist, the knowledge module, copilot, and autopilot based on agentic. **What do you dislike about Talkdesk?** What I don't like is the billing model, especially if AI resources are used, it is quite complex. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk centralizes all interactions such as phone, chat, etc., which allows for more control thanks to real-time KPIs, reporting, and dashboards. Additionally, with automation, AI, and personalization, efficiency and customer experience are greatly improved. Being a cloud solution, it allows work from anywhere and easy scaling according to business needs. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk intuitive and easy to manage. Our omnichannel capability is designed to streamline communication channels for a more efficient workflow. We appreciate your feedback about the billing model and will take it into consideration for future improvements. ### 12. Easy Ticket Documentation with Helpful AI Summaries and Zendesk Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Talkdesk?** Performance-wise, it is easy to use for documenting customer concerns and actions/resolutions by the representative. It makes referring back to previous tickets more helpful. Especially since it connects to our Zendesk platform for interactions. The AI summaries allow me to focus more on things that need documenting rather than needing to recap the whole call. The in-call transcriptions are helpful and limit the necessity for asking for repetition unless necessary. **What do you dislike about Talkdesk?** The auto summary of the disposition does not always land on the correct disposition. For example, not every call is an escalation. Minor, but when call/work volume is heavy, it is easy to overlook setting the correct disposition. **What problems is Talkdesk solving and how is that benefiting you?** The auto summary reduces the amount of information we need to include in our notes, which allows me to focus on other details for the interaction. This saves time and streamlines the process. Previously, it was incumbent on the agent to document all the details so that anyone else reviewing it would know what the concern was and what actions the agent took. In addition, previously, if we were not sure what the customer said, we had to ask for repetition, which could frustrate the customer. Now, we can vew the transcription before determining if we need them to repeat something. **Official Response from Aunalisa Arellano:** > It's great to hear that the auto summary feature is saving you time and allowing you to focus on other details during interactions. We appreciate your insights and are committed to continuously enhancing the functionality to further benefit your workflow. Thanks so much for taking the time to leave a review! ### 13. Effective Management Tool that Keeps Agents Engaged **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Talkdesk?** I find Talkdesk to be a useful management tool, especially with schedule adherence reporting, which keeps my team aware of their time in offline states. The real-time notifications for breaks and meetings are really helpful to keep my team on track. The quality assurance tool makes it easy for me to review calls or messages in 1:1s. I like being able to create custom dashboards that provide the metrics I need most, and that these dashboards can be shared easily with teammates, giving a visual snapshot of performance. The performance management leaderboards are great too; they let team members check their own performance metrics and improve engagement as they get excited about their successes. The initial setup of Talkdesk was simple and straightforward. **What do you dislike about Talkdesk?** With schedule creation, I do wish there was not such a delay between creating a new schedule and when it actually updates to the system. It always seems to be between 24 and 48 hours later. I can change this manually, of course, but the ability for an immediate change to a base schedule would be great. I also wish breaks and lunches could be entered by exact time instead of time from or until shift beginning or end. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps me manage schedules and contact queues, monitor interactions, and track metrics in real-time. The notifications keep my team on track, improving service levels. I like creating custom dashboards to easily view and share performance metrics, enhancing engagement. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're thrilled to hear that our management tools, real-time notifications, and custom dashboards are helping you and your team succeed. We understand your concerns about schedule creation and break/lunch entry, and we'll work on addressing those for a better user experience. Thank you so much for taking the time to leave a review, it means so much to us! ### 14. Easy to Use, Flexible, and Innovative—Talkdesk Keeps Getting Better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Talkdesk?** Talkdesk has been a great platform for us over the last four years because it is easy to use, flexible, and constantly improving with innovative features. We have been especially impressed with their AI capabilities and CXA, which have helped us enhance customer experiences, automate processes, and improve overall efficiency. **What do you dislike about Talkdesk?** While Talkdesk has been a strong platform overall, some simple configurations and customizations are not available on the platform, and its reporting tool needs improvement. There are also times when new features take a little longer to mature, but Talkdesk has generally been responsive to feedback and continues to improve the platform with regular updates. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has helped us modernize our contact center by providing a single cloud platform for voice, digital channels, and automation. It has improved customer experience, increased agent productivity, reduced operational complexity, and enabled us to leverage AI and automation to handle customer interactions more efficiently while gaining better visibility into performance and customer trends. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that our platform has been easy to use, flexible, and innovative for your team. We appreciate your feedback on areas for improvement, such as customizations and reporting tools. Rest assured, we are continuously working to enhance our platform and address these concerns. It's great to hear that Talkdesk has helped modernize your contact center, improve customer experience, and increase operational efficiency. We value your partnership and are committed to providing you with the best possible solutions. If you have any specific suggestions or further feedback, please feel free to reach out to us. We look forward to continuing to support your business needs and enhancing your experience with Talkdesk. ### 15. Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Talkdesk?** The unified Conversations view is excellent. I can see all active chats and SMS in one place, and when I open a conversation like Jake Peralta's everything I need is right there contact details, subscription info, ring group, and full chat history. The clean layout with Snapshot, Activity, and Notes tabs helps me respond quickly without jumping between screens. Real time stats like total duration and messages count are also very handy during busy shifts. **What do you dislike about Talkdesk?** Sometimes the interface feels a little crowded when multiple conversations are active at the same time. Switching between chat and SMS views could be smoother. A few advanced reporting features feel hidden and take time to find. **What problems is Talkdesk solving and how is that benefiting you?** We used to manage customer inquiries across separate tools for chat, SMS, and phone which caused delays and missed message. Talkdesk brings everything together in one workspace. So I can handle a chat about a delayed order or an SMS about subscription upgrade without losing context. This has made our team faster at responding. reduced customer frustration, and helped us keep better records of every interaction. Overall, support feels more organized and professional now. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk has made a positive impact on your support team's ability to handle customer inquiries across chat, SMS, and phone. We're committed to providing a seamless and efficient workspace, and we appreciate your feedback about the interface and reporting features. We will take your comments into consideration as we continue to enhance our platform. ### 16. Talkdesk: an intuitive contact center platform to boost customer service **Rating:** 5.0/5.0 stars **Reviewed by:** muriel H. | agent support informatique, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Talkdesk?** Talkdesk is an excellent contact center platform. Its interface is intuitive. It is particularly suited for companies that wish to improve their customer service. **What do you dislike about Talkdesk?** Talkdesk is a very comprehensive platform, and despite a modern interface, some advanced features require time to be mastered. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk simplifies the management of customer interactions by centralizing all communication channels on a single platform. This allows me to work more efficiently, save time, and offer faster and better-organized customer service. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you centralize communication channels and improve efficiency in managing customer interactions. We appreciate your insights on the benefits it brings to your work. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a ### 17. Zendesk Call Linking with Helpful Reply Suggestions **Rating:** 4.0/5.0 stars **Reviewed by:** Sahar G. | Senior Operations & Customer Service specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Talkdesk?** the fact that it links the calls to Zendesk and you can see the caller available details, as well as the reply suggestions it provides on the right side so we can see different scenarios and how to reply to them **What do you dislike about Talkdesk?** the fact that on international offices we cannot call back to abroad, and that it does not have an in-app whatsapp integration and we have to use our own personal whatsapps. **What problems is Talkdesk solving and how is that benefiting you?** I can manage my availability and adjust my timings based on what’s happening with operations at the office. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find the call linking with Zendesk and the reply suggestions helpful. We're constantly working to improve our features and integrations, so your feedback about international calling and WhatsApp integration is valuable to us. Thank you for taking the time to leave a review! ### 18. Easy to Use and Great for Managing High Call Volumes **Rating:** 4.5/5.0 stars **Reviewed by:** tijn b. | customer support specialist Deutsche Bank project, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Talkdesk?** The most helpful part about Talkdesk is how easy it is for everyone to use. I use it daily, and it’s very helpful, especially when you have a lot of calls coming in. **What do you dislike about Talkdesk?** Sometimes it takes a little while to start up, but that isn’t a big issue for me. **What problems is Talkdesk solving and how is that benefiting you?** It’s helping me make sure the workflow keeps moving smoothly, and it’s easy to set yourself to different statuses so the rest of your team can see where you’re at. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is making it easier for you to manage high call volumes and set different statuses for your team. Thank you for taking the time to leave a review! ### 19. Handy Live & Activities Tabs Keep Call Status Info in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Talkdesk?** Some features are really handy, like the Live tab, where I can see how everyone is doing with their calls and check their status. The Activities tab also shows a lot of useful information—not only for checking on my own activity, but for keeping an eye on colleagues as well. Overall, it displays a lot of the information I need in one place. **What do you dislike about Talkdesk?** Sometimes the status for each agent doesn’t update in time, and it can take a long time to start. I also occasionally have to refresh because of “unexpected errors.” **What problems is Talkdesk solving and how is that benefiting you?** It offers a lot of features that other systems don’t have, which means we get extra information that’s genuinely handy and useful. **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback! We're thrilled to hear that you find our Live and Activities tabs helpful in managing call status and tracking performance. We apologize for any delays in status updates and unexpected errors you've experienced. Our team is constantly working to improve system performance and reliability. If you encounter any issues in the future, please don't hesitate to reach out to our support team for assistance. We appreciate your support and are glad to hear that Talkdesk is providing you with valuable information to enhance your workflow. Thank you for choosing Talkdesk! ### 20. Talkdesk Enables Efficient Call Management and Smooth Customer Follow-Up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Talkdesk?** Talkdesk is being used effectively and efficiently, with strong navigation of the platform and appropriate overall use. Calls are managed well, and the after-call work is handled smoothly, which supports both service quality and operational efficiency. The available tools are also very easy to use. **What do you dislike about Talkdesk?** I sometimes run into technical issues, such as dropped calls, connection hiccups, and the occasional system glitch that requires a restart. I’m glad it doesn’t happen much. **What problems is Talkdesk solving and how is that benefiting you?** Call history, and documentation together in one place. It helps keeping records accurate and up to date. The explore page is clear and easy to use. Also good overview of the live button, we can see the availability of the agents directly. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk to be effective and efficient for call management and after-call work. We appreciate your feedback on the ease of use of our tools! ### 21. Efficient Call Management with Great Usability **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Talkdesk?** I appreciate the ease of use and navigation through Talkdesk, which makes it simple to access different features, such as pulling up prior phone calls or monitoring team activities. The live view is particularly useful for keeping an eye on technicians and ensuring they are in the ready status to accept calls. These features make my job easier as I can do everything from one system, including answering the phone and reviewing calls. The new AI features that provide call transcripts are also valuable, as they make it easier to review discussions without listening to the entire call. Additionally, the initial setup was pretty easy and seamless, despite a short learning curve, and we adjusted quickly. **What do you dislike about Talkdesk?** I find it frustrating that searching for a phone number requires exact input without certain characters. If I don't input it exactly right or include a period, I get no results. Removing just one symbol can change the results, so it'd be great if it could still pull up results even with extra characters like periods or spaces. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk consolidates phone calls into one queue for timely responses and uses AI transcripts for easier review. The system's ease of use and live view enhances my efficiency by allowing tracking of team status and accessing prior calls without hassle. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive feedback about Talkdesk! We're thrilled to hear that you find our platform easy to use and navigate, especially with features like live view and AI call transcripts. Your efficiency and ability to monitor team activities are important to us, and we appreciate your input on the search functionality. We'll definitely take your feedback into consideration to improve the user experience. If you have any further suggestions or encounter any issues, please feel free to reach out to our support team. We're here to assist you and ensure you have a seamless experience with Talkdesk. Thank you for taking the time to leave a review! ### 22. Streamlined Contact Center with Room for Reporting Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Eric H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Talkdesk?** I like that the team is really easy to work with. Their knowledge base and education area is very in-depth and provides all the training resources that our teams need. The solution works really well regarding the queuing and the interface, making it easy to manage. **What do you dislike about Talkdesk?** Last year, they had a couple outages that impacted operations for us. Some of the feedback I received from my managers is that the reporting could be more intuitive. It's sometimes slower to build reports, and when they build reports, sometimes the information is not accurate or the same. Basically, you can run the report three times and sometimes all three reports are different. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk speeds up information to agents with its Copilot AI, helping answer questions quickly during calls. It improves call routing based on skills and optimizes workforce management for call frequency. It provides agents with step-by-step help, eliminating the need to search the knowledge base. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with Talkdesk! We're thrilled to hear that you find our team easy to work with and appreciate the depth of our knowledge base. We apologize for any inconvenience caused by the outages last year and understand the importance of accurate and intuitive reporting. We are continuously working to enhance our reporting capabilities to provide a more seamless experience for our users. Your feedback is incredibly valuable to us. Thank you for choosing Talkdesk, we look forward to continuing to serve you. ### 23. Talkdesk: easy to use with clear and fast reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Loubna L. | Coordinadora, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2026 **What do you like best about Talkdesk?** What I like most about Talkdesk is that it is an easy-to-use application that offers very good results in reporting, allowing access to information clearly and quickly. **What do you dislike about Talkdesk?** Some bugs, but it's not something repetitive **What problems is Talkdesk solving and how is that benefiting you?** First, we don't need to use the phone itself (as an agent). It allows me to quickly extract information for my call controls. It facilitates reporting for my superiors. The good management of skills for each project. **Official Response from Aunalisa Arellano:** > Thank you for your feedback! We're thrilled that Talkdesk is helping you with call controls, reporting, and project management. We appreciate your support and will continue to strive for excellence. ### 24. Talkdesk, the most advanced software for automating the commercial experience of all your customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Martin P. | Applications and Training Systems Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Talkdesk?** I like using Talkdesk's digital features because it is software with the best technical capabilities to automate the commercial experience of all your business's customers, quickly improving your customer service and professional service. In addition, I can also say that Talkdesk with its user friendly and advanced central platform, facilitates the execution of all its digital features and allows you to make the changes you need to provide a personalized commercial experience to all your business's customers. **What do you dislike about Talkdesk?** I think Talkdesk is a solid and advanced software that allows you to improve the service you provide to your entire customer base, my experience has been very positive and I have nothing bad to say about the performance of all its digital features. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is the software that has allowed me to improve and personalize the entire commercial experience of my business's customers, facilitating the attention to their needs and commercial requests and guaranteeing an advanced and professional service. **Official Response from Aunalisa Arellano:** > Thank you for your feedback! We're glad to hear that Talkdesk is helping you improve your customer experience and allowing you to provide a personalized experience for each customer. ### 25. User-Friendly Call Summaries That Make Tracking Performance Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Lulu D. | Customer Service Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Talkdesk?** It’s incredibly user-friendly and really helpful for summarizing my calls. It also makes it easy to look back at past activities and track my overall performance. **What do you dislike about Talkdesk?** It doesn't always load properly and there are sometimes connectivity issues. It would be nice if it was formatted a little differently such as having the "accept call" button higher up on the screen **What problems is Talkdesk solving and how is that benefiting you?** It's helping me close my tickets quicker by summarizing my calls for me, which I really like **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're pleased to hear that it's helping you close your tickets quicker by summarizing your calls. We apologize for any inconvenience caused by loading and connectivity issues. Your feedback about the formatting is valuable and will be shared with our team for consideration. Thank you for taking the time to leave a review! ### 26. Talkdesk: Intuitive UI, Seamless Integrations, and Powerful AI Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Dhwanil K. | Data Designer / User Engagement, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Talkdesk?** What stands out most about Talkdesk is how seamlessly it brings together usability, automation, and intelligence into one platform without adding operational complexity. From a UI/UX perspective, the interface is extremely intuitive. The call flow builder, in particular, is a major strength—its drag-and-drop design makes it easy to design and modify IVR workflows without relying heavily on engineering teams. This alone can save hours each week when updating routing logic or testing new customer journeys. On the integration side, Talkdesk connects smoothly with CRM systems and internal tools, which helps create a unified customer view. In practice, this means agents don’t have to switch between multiple systems during calls, improving both efficiency and customer experience. For teams working with platforms like Salesforce or Zendesk, this integration becomes a big productivity multiplier. In terms of performance, the platform is reliable and scalable. Call quality is consistently strong, and the system handles spikes in volume well—something that’s critical in high-demand environments like banking or customer support operations. Where Talkdesk really differentiates itself is in AI and automation. Features like AI-powered call routing, real-time transcription, and sentiment analysis provide actionable insights during live interactions. This not only improves first-call resolution but also helps managers identify trends and coach agents more effectively. An unexpected benefit here is how quickly you can surface patterns in customer issues without needing deep manual analysis. Looking at ROI, Talkdesk drives measurable efficiency gains. Reduced average handling time, improved agent productivity, and better customer satisfaction scores all contribute to strong value for money, especially for mid-to-large scale operations. Finally, support and onboarding are solid. The onboarding process is structured, and their support team is responsive when issues arise. Documentation and training resources also make it easier for teams to ramp up quickly without long learning curves. Overall, Talkdesk delivers the most value through its combination of ease of use, powerful automation, and AI-driven insights—all of which directly improve both agent performance and customer experience. **What do you dislike about Talkdesk?** One downside of Talkdesk is that while the UI is generally clean, some advanced configurations (especially in reporting and call routing) can feel unintuitive and require a learning curve. The reporting dashboards, in particular, lack flexibility and often require manual workarounds to get deeper insights. Integrations are strong overall, but occasional syncing delays or limitations in customization can impact workflows. Performance is reliable most of the time, though minor lag or glitches can occur during peak usage. From a pricing standpoint, certain advanced features (especially AI and analytics) are locked behind higher tiers, which can limit ROI for smaller teams. Additionally, support response times can vary depending on the issue, and onboarding for more complex setups could be more hands-on. Overall, improving reporting flexibility, integration stability, and access to advanced features would significantly enhance the experience. **What problems is Talkdesk solving and how is that benefiting you?** We previously struggled with fragmented tools and manual call routing, which made it hard to maintain consistency in customer interactions and track performance effectively. Agents had to switch between multiple systems, increasing handling time and reducing efficiency. With Talkdesk, everything is centralized—call flows, CRM data, and reporting—so agents can manage interactions in one place. The intuitive UI and integrations have reduced context-switching, while automation and AI-driven routing ensure customers reach the right agent faster. As a result, we’ve seen improved first-call resolution, reduced average handling time, and better visibility into performance through real-time insights. It’s also enabled quicker decision-making and more efficient operations overall, delivering clear productivity gains and a better customer experience. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk has helped centralize your tools and improve efficiency in customer interactions. We appreciate your feedback on the areas where we can further enhance our platform, such as reporting flexibility and onboarding for complex setups. We're committed to addressing these areas to better support your business. ### 27. Organized Email Management with Smooth Performance and Powerful Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Talkdesk?** It's very organized, and it's very easy to differentiate emails based on category and priority, making it easier to respond to the right emails at the right time. The integrations are vast, and the performance based on my experience has been smooth. As for onboarding, I found it easy to learn how to use and manage the system. **What do you dislike about Talkdesk?** We do get a lot of spam and marketing emails, if there is a way for those to be automatically filtered out, it could potentially save a considerable amount of time. **What problems is Talkdesk solving and how is that benefiting you?** Managing emails and responding to customers is 100x easier using talkdesk. Internal communications is also very smooth, and ensures no request remains forgotten or left behind. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk has made managing emails and internal communications easier for you! Thank you for your feedback on spam/marketing emails. You have the option to change your communication preferences or opt-out of marketing emails all together by unsubscribing. If you are concerned about emails from Talkdesk specifically, please reach out to us at customer_marketing@talkdesk.com if you would like us unsubscribe you. ### 28. Effective Call Management with Noteworthy Support **Rating:** 4.5/5.0 stars **Reviewed by:** Chris S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Talkdesk?** I really appreciate the ability to leave a lot of good notes in Talkdesk. It's very good. I love the notes section because it allows me to add things easily. It's handy to see everything in front of me, which helps to address customer concerns efficiently. I also like how the computer sums up what the customer is looking for and asking about, providing greater clarity on what the customer wants and needs. **What do you dislike about Talkdesk?** Maybe a little bit more information about the customer, that would be great. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk for assisting customers calling in, providing clarity on what they want and need, and addressing concerns effectively with everything handy. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive feedback about Talkdesk! We're thrilled to hear that you find the notes section helpful for addressing customer concerns efficiently. We appreciate your suggestion for more customer information and will definitely take that into consideration for future improvements. It's great to hear that Talkdesk is helping you assist customers effectively and providing clarity on their needs. If you have any further suggestions or feedback, please feel free to reach out. We're here to support you every step of the way! ### 29. Flexible, Innovative Platform with Strong AI and Configuration **Rating:** 5.0/5.0 stars **Reviewed by:** Nathalie F. | Officer, Client Care Center Supervisor, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Talkdesk?** The flexibility and continuous innovation stand out. TalkDesk really makes its clients part of the process and the platform’s growth. The AI capabilities, along with how the system configuration is handled, are also strong points. **What do you dislike about Talkdesk?** Some administrative tasks require navigating to multiple areas. A more streamlined admin experience would improve usability and make routine work easier. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps us modernize our client experience and agent efficiency with the omnichannel and AI capabilities within Copilot and quality management. **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate our platform's flexibility and continuous innovation, as well as the strong AI capabilities and system configuration. We are constantly working to improve the admin experience and streamline tasks for our users. Your feedback is valuable as we continue to enhance our platform. Thank you so much for taking the time to leave a review! ### 30. Seamless Call Management, Rare Glitches **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Talkdesk?** I like several things about Talkdesk. I appreciate having different statuses and that everything is centralized in one location. It's easy for me to switch back and forth between live calls and voice mails. I also find it valuable to be able to communicate with the service team and submit a ticket if there's an issue. I take a lot of calls each day and often return voice mails, so it's valuable because I use it all the time. The seamless transition between calls and voice mails is another plus. The initial setup was fairly easy, with not a lot to learn for using it for calls. The simplicity of the initial setup is something I appreciate. **What do you dislike about Talkdesk?** Sometimes, there are issues with the program freezing or needing to be restarted. It's rare, but I've heard from some coworkers that they can't answer a phone call or have to restart their Talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk to check voicemails, receive live calls, and do callbacks. I like that it's all in one location, making it easy to switch between calls and voicemails seamlessly. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk valuable for managing your calls and voicemails. We appreciate your feedback and are constantly working to improve our platform. ### 31. Talkdesk Makes Assisting Customers With Language Barriers Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Talkdesk?** Talk desk makes it super easy to have a translator option during chats and allows smooth conference calls for customers who may need a translator when calling in. **What do you dislike about Talkdesk?** I am not a fan of updating the contact for a customer, it does not automatically change the name, it will still show as the customer's phone number until maybe the next time they reach out. **What problems is Talkdesk solving and how is that benefiting you?** It separates contacts to know what it a chat is and what an SMS. It also assists with not having to Google Translate everything due to the translation feature we have if a customer texts us in another language. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that our translator option and conference call feature have made it easier for you to assist customers with language barriers. We value your feedback about updating contacts and will take it into consideration for future enhancements. ### 32. Helpful AI and an All-in-One Platform for Scheduling, Forecasting, and Quality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Talkdesk?** I think the AI is so helpful to the agents. I also like how scheduling, forecasting, quality ....it's all in one program. **What do you dislike about Talkdesk?** When we first started using Talkdesk we were told everything was going to be done from Talkdesk I would love to see more integrations. We still use several different programs. **What problems is Talkdesk solving and how is that benefiting you?** Before utilizing Talkdesk our agents were consistently having to go into after call work to wrap up cases and take their notes. It really hurt efficiency. Once the agents got comfortable with utilizing the AI tools all work is done on the calls. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that our AI tools have improved efficiency for your agents and that you appreciate the all-in-one platform. We understand the desire for more integrations and are committed to expanding our capabilities in that area. Thank you for your feedback! ### 33. It streamlines workflows, offers high efficiency, and is user-friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen O. | it coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2026 **What do you like best about Talkdesk?** What I like most about the application is that it streamlines the work and is very efficient. **What do you dislike about Talkdesk?** What I don't like is that it took me a while to get used to using the app at first. **What problems is Talkdesk solving and how is that benefiting you?** It is an omnichannel application. You can receive calls, reply to emails, and receive WhatsApp messages and within the same application. It also facilitates integration with ticketing tools. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk to be user-friendly and efficient. We strive to provide a streamlined workflow for our users. Thanks for taking the time to leave a review! ### 34. Talkdesk: intuitive and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina C. | Servicedesk agent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2026 **What do you like best about Talkdesk?** Talkdesk is a very intuitive and easy-to-use tool. It helps a lot in daily work. It allows you to make and answer calls with great ease. **What do you dislike about Talkdesk?** In general, the tool is very good. I have no negative elements to highlight. **What problems is Talkdesk solving and how is that benefiting you?** Resolve the ability to answer calls and have good control through the dashboard to meet the team's SLAs. **Official Response from Aunalisa Arellano:** > Thank you for your positive feedback! We strive to make Talkdesk a user-friendly tool that enhances daily work productivity. ### 35. Friendly, Easy-to-Use Interface with Helpful Performance Tracking Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Talkdesk?** I like the interface; it’s friendly and easy to use. There are many tools to check your performance over time, including past results, which is very helpful for double-checking our work. Overall, the app works fine, with only a few minor bugs. It’s a good app. **What do you dislike about Talkdesk?** Sometimes it takes a bit too long to connect, and the app doesn’t always show our availability status very accurately. **What problems is Talkdesk solving and how is that benefiting you?** The platform definitely improved our performance, and there are many useful tools. We lose fewer calls, and if an issue happens, it’s much more traceable. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find our interface friendly and easy to use, and that the performance tracking tools are helpful for you! We appreciate your feedback and will take note of these areas for improvement. Thanks for taking the time to leave a review! ### 36. Seamless Communication and Integration with AI Assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Talkdesk?** I use Talkdesk at CCG and find it an easy tool to use that's not overly complicated. I appreciate that it has many add-ons, so we don't have to use multiple platforms to complete tasks. I love the new AI notation system that integrates with Zendesk; it's extremely helpful in summarizing our calls and texts, which saves time. The initial setup was extremely easy, with training and downloading only taking a few minutes. Additionally, it makes sharing our schedules with management simpler and allows us to live text/chat with customers, so we answer their questions faster. **What do you dislike about Talkdesk?** It frequently needs to be updated, and sometimes has technical issues, but it is not common. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk simplifies schedule sharing and enables fast customer communication through live text/chat. The AI notation system saves time by summarizing interactions, making performance reviews easier. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk easy to use and that it has streamlined your tasks with its add-ons and AI integration. We understand the importance of seamless communication and are glad to hear that it has benefited your team's performance. Thank you so much for taking the time to leave a review! ### 37. Metrics, AI, and Macros That Empower Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Talkdesk?** Talkdesk has so many features that are helpful to our customer service department, including metrics, AI option, macros and more. **What do you dislike about Talkdesk?** Different features can sometimes be difficult to find. The Workforce management option is a great tool but it is very time consuming and there are no easy ways to adjust for certain things without redoing everything. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is helping us track as much data as we can on who is calling our company and why. It also helps us track our customer service reps to see what areas we need to address with specific individuals. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you track important data and improve your customer service. We're committed to providing valuable insights and tools for your team, and we appreciate your feedback on areas for improvement. ### 38. Great Transcription, but the Layout Needs to Be More Intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Talkdesk?** I like the transcription feature. It helps catch information I may have missed from the customer. **What do you dislike about Talkdesk?** The layout could be more intuitive. It’s hard to find what I’m looking for unless someone who already knows where everything is shows me. I feel like I should be able to navigate and find what I need on my own, without having to look it up or ask all the time. **What problems is Talkdesk solving and how is that benefiting you?** Taking notes for call summaries is great, but it still needs some work. Sometimes the notes misrepresent what was actually said. **Official Response from Aunalisa Arellano:** > Thank you for your feedback and taking the time to leave a review. We're pleased to know that the transcription feature is beneficial for you. We'll definitely take your comments about the layout into account for future enhancements! In case you have not heard, to help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a ### 39. Reliable application for agents **Rating:** 4.5/5.0 stars **Reviewed by:** Francisco C. | Director Contact Center, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Talkdesk?** Their reliability when using the application by the agents **What do you dislike about Talkdesk?** It has a large number of reports, but they are difficult to work with since they cannot be worked on from CRMs like Dynamics and Salesforce. **What problems is Talkdesk solving and how is that benefiting you?** The management of calls and IVR flows work very well and adapt to any need. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk reliable for your agents and that the call management and IVR flows meet your needs. Thank you for sharing your feedback on working with reports from CRMs like Dynamics and Salesforce. If you have any specific suggestions or would like to discuss this further, please feel free to reach out to our support team or your customer success contact. We appreciate your valuable input and are committed to enhancing your experience with Talkdesk. ### 40. Quick queries and calls, with easy control of agent times **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Talkdesk?** the speed when consulting any information (incoming, outgoing calls), making or answering calls, and the ease of checking the times of all agents connected to the same project. **What do you dislike about Talkdesk?** the fact that the state changes on its own has happened to me once or twice **What problems is Talkdesk solving and how is that benefiting you?** All incoming and outgoing calls are recorded, which facilitates specific searches by call time or phone number. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk's speed and call management features! We appreciate you taking the time to leave a review! ### 41. Streamlines Customer Support with Cloud Efficiency **Rating:** 3.5/5.0 stars **Reviewed by:** Muhammad K. **Reviewed Date:** February 06, 2026 **What do you like best about Talkdesk?** I like how Talkdesk solves the common headaches that come with running customer support, especially when using manual processes or old on-premise systems. It automatically routes calls to the right team using IVR and smart queues, which ensures proper call routing. I appreciate the dashboards, reports, recordings, and full history that Talkdesk provides, offering clear visibility and tracking, which makes it easy to manage missed calls and wait times. The cloud-based nature of Talkdesk is a big plus, as it allows agents to work remotely from anywhere with just a browser and headset. I also find the integration with CRM and texting tools like Salesforce, ServiceNow, and Zendesk very helpful because it consolidates everything in one place. Lastly, adding new users online without needing hardware simplifies scaling, and the quality recording and analytics help improve service quality. **What do you dislike about Talkdesk?** cost to high **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solves the headache of running customer support with outdated systems. It automatically routes calls properly, offers visibility with dashboards and reports, supports remote teams with its cloud-based platform, integrates with CRM tools, and simplifies scaling and quality monitoring. **Official Response from Aunalisa Arellano:** > We're happy to hear that Talkdesk has helped streamline your customer support operations with automatic call routing, cloud-based flexibility, and CRM integrations. Thank you for sharing your experience with us! ### 42. Failed Promises, Frustrating Experience **Rating:** 0.5/5.0 stars **Reviewed by:** Tyler B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Talkdesk?** I like the prospect of the advanced features Talkdesk discussed during the sales process. **What do you dislike about Talkdesk?** The sales team is seriously lagging. The app has limited functionality, and we couldn't use it with our sales team initially, so we had to revert to AT&T lines. Getting things resolved took nearly a year. We've been trying to add the navigator system for over 5 months with no results yet. Customer service and company culture are issues; we feel like we don't matter even though we're spending a lot on the system. The initial setup was a nightmare. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk creates problems rather than solving them. We moved to Talkdesk for its advanced features, but they were not delivered, causing functionality issues. The setup was a nightmare, and customer service makes us feel undervalued. **Official Response from Aunalisa Arellano:** > Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that we haven’t met your expectations. What you’ve described is not the experience we aim to deliver to our customers. We understand how frustrating delays, gaps in functionality, and challenges during implementation can be—especially when you made the decision based on capabilities that are important to your business. We appreciate you connecting with our team directly, and we are actively working with you on an action plan to address these concerns and ensure you are able to realize the value you expected from Talkdesk. Your feedback is incredibly important to us, and we are committed to improving both our product experience and how we support you moving forward. ### 43. Great capacity for integrations and developments **Rating:** 4.5/5.0 stars **Reviewed by:** Fernando G. | Consultor de operaciones, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Talkdesk?** The capability it gives you to perform integrations and developments. **What do you dislike about Talkdesk?** The support and the cost of the tool. **What problems is Talkdesk solving and how is that benefiting you?** Offer the possibility to optimize the call flow, to achieve much more agile and faster service. **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback! We're thrilled to hear that you appreciate Talkdesk's capacity for integrations and developments. We understand your concerns about support and cost, and we're committed to continuously improving in those areas. We value your business and are dedicated to ensuring you have a seamless experience with Talkdesk. If you have any specific support needs or cost-related questions, please don't hesitate to reach out. ### 44. Seamless Integration with Our Other Platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Talkdesk?** The integration with our other platforms **What do you dislike about Talkdesk?** I don't like the amount of steps it takes to delete conversations and not being able to delete multiple conversations at once. **What problems is Talkdesk solving and how is that benefiting you?** One of the main benefits of using Talkdesk is the co-pilot feature, which is especially helpful when it’s hard to hear customers clearly or fully understand what they’re saying. **Official Response from Aunalisa Arellano:** > We appreciate your positive feedback about the Copilot and how it has benefited you in understanding your customers better. Thank you for taking the time to leave a review! ### 45. Offer a positive and professional user experience to all your customers with Talkdesk. **Rating:** 5.0/5.0 stars **Reviewed by:** Lydie D. | Content Editor and Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Talkdesk?** One of Talkdesk's strengths as a platform is its variety of features and options for automating the user experience for all your business's customers, making your commercial process much more user friendly and personalized to all their needs and requirements. I can also mention that Talkdesk integrates effectively with your work systems and applications to improve your business's customer service, resulting in a better commercial reputation for all your products and services. **What do you dislike about Talkdesk?** I like how Talkdesk's digital resources work, I think it is a professional platform that is very useful for businesses. **What problems is Talkdesk solving and how is that benefiting you?** As a user of Talkdesk's work options and resources, I can say that this platform has helped me improve customer service for all my business's customers, satisfying all their needs and meeting all their commercial requirements. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk's features and automation options valuable for improving the user experience for your customers. We strive to provide a user-friendly and personalized platform to meet the needs of businesses like yours. ### 46. Private Call Routing and Recording That Works Well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Talkdesk?** Routing and recording customer calls privately **What do you dislike about Talkdesk?** There is often a delay between phone and PC calls and also all CS agents don't ring, it is routed to one, which may or may not be available. So would be great for all of them to ring or an option where we can enable that for certain locations. **What problems is Talkdesk solving and how is that benefiting you?** N/A **Official Response from Aunalisa Arellano:** > We're glad to hear that you are enjoying the private call routing and recording features of Talkdesk. We understand your concerns about the delay and call routing issues, and we will definitely take this feedback into consideration for future improvements. Thank you for taking the time to leave a review! ### 47. Effortless Data Transfers with ZenDesk Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Talkdesk?** Ease of use with transferring data between other products like ZenDesk. **What do you dislike about Talkdesk?** The weight it puts on the memory for our work packets. Between this and Chrome, it can cause slow downs on the company issued computers. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk records all the hard data and compresses it into live functioning reports. This is used to manage personnel in a much easier way. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you manage personnel more effectively with its live functioning reports. Thank you for sharing your experience and taking the time to leave a review!! ### 48. Streamlined Customer Support with Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Howard G. **Reviewed Date:** December 23, 2025 **What do you like best about Talkdesk?** I like Talkdesk for its ease of use and how it centralizes all aspects of customer support in one platform. The intuitive interface makes it simple for both new and experienced team members to navigate. I appreciate the automation features like intelligent call routing and workflow automation, which save a lot of time and reduce errors. The integration with our CRM system allows us to maintain a complete view of customer history, making it easier to provide personalized support. Additionally, the reporting and analytics tools are excellent, giving clear insights into team performance and customer interactions, which helps us continually improve our support. The initial setup was fairly straightforward, and the onboarding guides and support resources were helpful, making the overall setup process intuitive and user-friendly. **What do you dislike about Talkdesk?** Occasionally, the system can feel a bit slow during peak call times, which can be frustrating for agents handling high volumes. Some of the advanced features, like custom reporting or workflow automation, can also have a learning curve for new users. It would be great if Talkdesk offered more intuitive guidance or templates for these advanced features, as well as faster performance during busy periods. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk for managing customer support. It ensures no calls are missed, streamlines call routing, automates workflows, and provides reporting and analytics, improving response efficiency and satisfaction, and helps in providing personalized support. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk has helped centralize your customer support and improve response efficiency and satisfaction. Your feedback about system performance and advanced feature learning curve is valuable, and we're committed to addressing these areas to enhance your experience. Thank you for choosing Talkdesk! ### 49. Voice Message Transcripts Make Talkdesk a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Nilesh S. | Customer Support Admin, Renewables & Environment, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Talkdesk?** With Talkdesk, we can set our working status, make calls, and check voice messages. The best feature for me is the voice message transcript, which makes it much easier to understand messages quickly. **What do you dislike about Talkdesk?** Nothing really comes to mind. If I had to point out something I dislike, it would be that we don’t get a notification when we need to change the schedule. **What problems is Talkdesk solving and how is that benefiting you?** As a agent working in a support centre I find this application user friendly as compared to other apps in the same market place **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is making your work easier. We'll take your feedback about the notification for schedule changes into consideration for future improvements. Thank you! ### 50. Easy Call Transfers and Routing with Helpful Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Dhana S. | Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Talkdesk?** Call Transfers are easy, The setup is easy to route calls based on calling ring group. The case creation can be automated **What do you dislike about Talkdesk?** API integration could have been more flexible. You cannot control the setup via API. Sometimes the user hear ringtone even when the call is connected. **What problems is Talkdesk solving and how is that benefiting you?** Our call center is completed supported by Talkdesk. We use it for both Inbound and Outbound calls. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is supporting your call center for both Inbound and Outbound calls. We'll take note of your feedback about the API integration. Thanks for taking the time to share your experience. ## Talkdesk Discussions - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote - [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-31+15%3A12%3A35+-0500&secure%5Bsession_id%5D=e565eaf7-95c8-4b9c-8935-1e2ae4f49294&secure%5Btoken%5D=3d01cbb67be9e4d3c73e0e1bae45bd4ba868ccb793b4504611264dde941b898d&format=llm_user) ## Talkdesk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 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[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) ## Talkdesk Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Talkdesk Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,361 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)