Okendo Reviews & Product Details

Okendo’s platform is super user-friendly. The subscription widget is easy to set up and looks beautiful, and the Quizzes and Surveys are great for collecting customer feedback and driving sales. It also has a great Klaviyo integration that really helps us target customers and is super helpful for our team.

Their support team is always there to help, whether through chat or email. We rarely have any problems, but when we do, they jump in quickly to help and fix things. Our account manager is amazing, and if you need any kind of migration (we’ve done one for Quizzes) they do all the heavy lifting so you don’t have to worry. The whole team always listens to our feedback whenever we need something changed or improved 🙌

We’ve been working with Okendo for over 6 years, and it really makes our job easier. We’re really happy with the platform and the team behind it ❤️ Review collected by and hosted on G2.com.

I don’t have any major complaints. Any time we’ve had a request or feedback regarding the product, the Okendo team has listened, and usually we can see the improvements implemented a few months later. It really feels like they take customer feedback and needs seriously. Review collected by and hosted on G2.com.

I like that Okendo gives CX a direct line into the voice of the customer and makes that feedback usable for product, fit, and customer-experience decisions. Review collected by and hosted on G2.com.

The biggest downside for me is that some of the survey and reporting features could be more flexible and intuitive. I’d like more control over survey logic, required responses, customer segmentation, and how feedback is routed to our CX team. It can sometimes take extra steps to get the exact data or workflow we need. Review collected by and hosted on G2.com.

We use Okendo for reviews and quizzes. Absolutely love the customization, GA4 tracking, different review email flows, quiz builder and also the support from the team, especially Shiela was brilliant. They support heaps of different integrations as well, we have our Gorgias CX connected to Okendo and also works seamlessly with Klaviyo. The UI of the app is great to navigate. Review collected by and hosted on G2.com.

The pricing does scale up as you scale but always keep an eye out on how many credits you need, the Okendo team is great with helping if you need to upgrade/downgrade. Review collected by and hosted on G2.com.

Okendo makes it easy to collect, manage, and display customer reviews. I especially like how straightforward the platform is to use and how easily we can incorporate reviews into our product pages to help build customer trust. Review collected by and hosted on G2.com.

I haven’t experienced anything that I particularly dislike about Okendo. Review collected by and hosted on G2.com.

Okendo Quizzes has been easy to use and very admin-driven, making it simple for our team to build, manage, and iterate without needing much technical support. The platform is flexible and intuitive, and the Okendo team has been hands-on in helping us customize the experience to fit our brand. Chelsea was especially helpful in guiding us through strategy, setup, and early optimization, which made the launch process much smoother.

We also use Okendo for reviews, and the process there is just as seamless and easy to manage, which helps keep everything centralized and efficient for our team.

What’s been most helpful is how straightforward it is to launch and optimize experiences quickly, while still having the ability to tailor them to our specific goals. Review collected by and hosted on G2.com.

There are some limitations to what can be done out of the box, in some cases making it hard to achieve customizations. Review collected by and hosted on G2.com.

I really like the easy-to-use interface and the cleaner aesthetic that Okendo provides to our website. The intuitive platform makes managing customer reviews and displaying them much more effortless and less time-consuming. The streamlined dashboard enables our team to access reviews, moderate feedback, and manage content without needing extensive knowledge of the software. For our customers, this cleaner look boosts social proof and aids in purchasing decisions, making them feel more confident. It's a big plus that this overall improves the team's workflow and enhances the shopping experience. Review collected by and hosted on G2.com.

It would be more helpful to have more intuitive reporting and analytics. Making it easier to understand which reviews, customer attributes, or user-generated content are having the biggest impact on customer conversion, and then what those percentages would be. We would love to see reporting of the analytics become more actionable and easier to interpret. It would be more helpful to have a clear view of how the reviews directly impact key metrics like conversion rate, average order value, and repeat purchases. Review collected by and hosted on G2.com.

I find the technology behind Okendo great as it is built with purpose and easy to use. The support team are very helpful. I especially like the feature of reviews with customer images, as they are really powerful for us and potential buyers to see the real benefits from other customers. The initial setup of Okendo was very easy for my team. Review collected by and hosted on G2.com.

I find the referrals feature quite basic. It could be more interactive and more social-led. Review collected by and hosted on G2.com.

Okendo stands out as an exceptional customer marketing platform that empowers Shopify brands to build deep consumer trust and significantly boost conversion rates. By seamlessly transforming everyday shopper feedback into high-converting social proof, the app has become an indispensable asset for modern e-commerce merchants. Its polished storefront presentation and strategic focus on rich customer data make it a standout solution for any team looking to elevate their brand's online presence. Review collected by and hosted on G2.com.

As with any rapidly scaling platform, Okendo has a few operational touchpoints with room for continued refinement, particularly around onboarding support and billing clarity. Fast-growing merchants may experience minor friction during technical migration or encounter swift billing tier shifts as order volumes surge. However, these growing pains are easily navigated thanks to Okendo’s extensive self-serve knowledge base, and the team's ongoing commitment to expanding customer success resources ensures these backend processes continue to improve. Review collected by and hosted on G2.com.

The biggest strengths for us are the overall value, flexibility, and support from the Okendo team. We currently use Okendo across 12 Shopify stores for our loyalty/rewards and referral programs, and the commercial value we receive for the setup has been excellent.

The platform gives us a good foundation for managing customer loyalty and referrals, while the Okendo team has been very helpful in understanding our requirements and suggesting ways to improve participation and revenue from the programs.

Our account manager, Roy, has been particularly helpful and responsive. We regularly connect with the team, and they proactively share recommendations around promoting the loyalty program, increasing engagement, and maximizing the revenue potential from the program. Review collected by and hosted on G2.com.

There were a few areas where we have found the platform lacking certain advanced features or flexibility that would be useful for our specific business requirements. Some requests have also taken longer than expected to resolve.

However, in most cases, the Okendo team has been willing to work with us and provide a workaround or alternative approach, which has helped us continue moving forward. Review collected by and hosted on G2.com.

I appreciate using Okendo because their AI chatbot is helpful when I can't figure out what to do, and if it can't assist, I can easily get a human agent who usually responds quickly to solve my issues, keeping a live thread going between email and live chat, ensuring all my issues have been solved over the months. Okendo automates product review collection, including media and text fields, and presents reviews for approval. It allows me to moderate reviews and reply, displaying them publicly. I appreciate that it does exactly what I need without bothering me, and it just works; even set-up was pretty easy. Review collected by and hosted on G2.com.

nothing at the moment, but big price jump from the first to second paid tiers. Review collected by and hosted on G2.com.