--- title: Okendo Reviews meta_title: 'Okendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 431 reviews by the users' company size, role or industry to find out how Okendo works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 431 scale: '5' date_modified: '2026-08-14' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Okendo Reviews **Vendor:** Okendo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 431 ## About Okendo Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. ## Okendo Pros & Cons **What users like:** - Users appreciate the **ease of use** with Okendo, enjoying its intuitive setup and seamless Shopify integration. (183 reviews) - Users praise Okendo for its **exceptional customer support** , noting quick responses and helpful resources throughout their experience. (159 reviews) - Users value Okendo's **seamless Shopify integration** and exceptional customer support, enhancing their e-commerce experience and success. (129 reviews) - Users praise Okendo for its **seamless integration with Shopify** , enhancing flexibility and user experience with powerful features. (119 reviews) - Users find the **easy setup** of Okendo straightforward and efficient, enhancing their overall experience and usability. (96 reviews) - Users highly value Okendo's **seamless Shopify integration** , enhancing customization and functionality for ecommerce brands. (95 reviews) - Users find **easy integrations** with Okendo, enabling seamless management and customization of customer reviews for ecommerce success. (86 reviews) - Setup Ease (86 reviews) - Integrations (78 reviews) - Intuitive (68 reviews) **What users dislike:** - Users find **customization options limited** , wishing for more flexibility in design and review placement within Okendo. (29 reviews) - Users are frustrated by **missing features** in Okendo, such as automated promotions and seamless multi-store management. (26 reviews) - Users feel the pricing is **expensive** , wishing for a more affordable option despite acknowledging its competitiveness. (24 reviews) - Users feel the **lack of customization** in Okendo limits branding and user experience enhancements. (21 reviews) - Users find Okendo's **usage difficult** , struggling with interface navigation and the lack of automation for certain features. (18 reviews) - Not User-Friendly (12 reviews) - Users experience **miscommunication issues** regarding policies and review management, leading to confusion and inconvenience. (12 reviews) - Poor Usability (11 reviews) - Users find the **difficult setup** process challenging, especially with Google reviews integration and installation quirks. (10 reviews) - Integration Issues (10 reviews) ## Okendo Reviews ### 1. All-in-One Dashboard That Streamlined Our Marketing Stack **Rating:** 4.0/5.0 stars **Reviewed by:** Tod R. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Okendo?** It’s been a huge help in optimizing our entire marketing stack. Having our loyalty program, customer quizzes, and surveys all managed through a single dashboard has really simplified our overall strategy. The team is also incredibly quick to respond whenever we run into a technical snag, and the integration with our existing SMS and email tools works exactly as promised. **What do you dislike about Okendo?** The migration process for our loyalty members was pretty frustrating. We ended up losing a lot of historical data on existing customers. Now we can’t see the specific ways they earned points in the past, or their detailed transaction history from before the switch. It feels like we’ve lost part of the “story” behind our most loyal shoppers, which makes it harder to understand their history and engagement over time. **What problems is Okendo solving and how is that benefiting you?** It has done a great job of centralizing several tools that used to feel disjointed for us. Rather than juggling separate apps for reviews, surveys, and loyalty, we now have everything in one place. This has streamlined our internal team’s workflow and made day-to-day coordination much cleaner. It’s also created a smoother, more consistent experience for our customers whenever they interact with our brand. ### 2. Helpful Support and Flexible Add-Ons That Scale with Our Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2026 **What do you like best about Okendo?** The support team is usually very helpful and responsive. I like that I can add on features as needed instead of needing to pay a huge amount for things I won't use. **What do you dislike about Okendo?** There are certain features I'd be happy to pay for access to, but you can only get them when you upgrade. **What problems is Okendo solving and how is that benefiting you?** It helps us easily collect reviews from customers, which in turn creates trust with prospective customers. ### 3. Streamlined Review Integration with Room for Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Orla D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Okendo?** I like Okendo's integration with Klaviyo because it makes the emails sent out feel native to our brand. This helps with trust from customers and increases the likelihood that they will complete the reviews. I also appreciate the automated structure Okendo has built for capturing reviews, as it allows us to utilize reviews much more easily than our old manual setup. The automated email flow in the back end of Klaviyo is also very easy to use and manage. Additionally, I felt that Okendo offers a better connection with Shopify and Klaviyo, which provides us with a more seamless experience for our customers. **What do you dislike about Okendo?** When we were setting up Klaviyo, there were a limited number of features we could customize, leading to the emails looking different from our brand. I wanted to change the star icon used in the email and on the review form but couldn't. We couldn't change the font of the reviews on site, so they look different from the rest of the text on the page. We're a minimal brand and often found we could like things to be smaller but were unable to do so. It was quite difficult as it took a lot of time from our initial onboarding to the final setup, mainly due to the limitations in areas we could fully customize. We also felt there was a long delay in our account manager answering emails and getting back to us on important questions. **What problems is Okendo solving and how is that benefiting you?** Using a more considered reviews process with Okendo helps build better trust with customers. Its automated structure allows for easier review utilization, and integration with Klaviyo makes emails feel native, enhancing trust and review completion. ### 4. Dynamic Reviews Boost Conversion Rates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2026 **What do you like best about Okendo?** I like that Okendo displays customer reviews in a dynamic way and includes images of customers. I also appreciate the AI summary review feature. The platform helps us with conversion rates by showcasing real customer reviews and user-generated content. I really like the product grouping and bundle grouping features, and I enjoy being able to moderate reviews. The ability to sync with other tools is great, and I especially appreciate the account management where we often get new tools and ways to optimize our widgets. I love the back-end platform and the user experience, which is very easy to use. **What do you dislike about Okendo?** Nothing **What problems is Okendo solving and how is that benefiting you?** I find Okendo displays customer reviews dynamically with images and includes AI summary reviews. It helps us improve conversion rates by showcasing user-generated content and get more reviews per product. ### 5. Simplifies Product Review Collection with Ease **Rating:** 3.5/5.0 stars **Reviewed by:** Geneva S. | Senior CX + Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Okendo?** I like the ease of use of the Okendo platform, which makes it easy for me to sort through and filter reviews on the back end, as well as report on them. I also appreciate how Okendo looks on-site, making it more manageable and providing a better experience for our customers to look through reviews. **What do you dislike about Okendo?** I think that the back-end reporting could be improved in Okendo. I know that there were some improvements made, but it would be nice if there was just a lot more reporting, whether it be through AI or just more color on reviews because reviews are kind of hard to report on. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to collect reviews, which keeps our customers informed about products. It's easy to use, helping me sort and report reviews efficiently. On-site, it offers our customers a manageable and better experience to look through reviews. ### 6. Okendo’s Fantastic Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly M. | Events and Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Okendo?** The customer support has been fantastic. So many brands give you lots of attention until they get your credit card - Okendo has kept up with checking in with me, responding to any inquiry, and offering more support than expected! **What do you dislike about Okendo?** Some of the naming conventions or layouts are confusing on the back end. Loyalty Points Preview vs Loyalty Points Preview Cart. It can take me some time to find what I am looking for. **What problems is Okendo solving and how is that benefiting you?** It has directly impacted our churn rate and given our customer service team a new tool in their toolbelt to support customers and brand loyalty. ### 7. A Reliable Partner for Reviews & Growth **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Okendo?** We’ve had a great experience with Okendo. The setup was easy, the interface is intuitive, and the integrations with Shopify and Klaviyo make managing and leveraging reviews seamless. Their support team is responsive, and the customization options are strong. We also value the added features like surveys and referrals, which help boost engagement and conversions. Overall, a powerful and reliable platform. Looking forward to continuing working with Laura Gomez. **What do you dislike about Okendo?** There’s not much to dislike overall. Some advanced features can take time to fully configure and optimize, especially when aligning across multiple tools and teams. However, the support team has been helpful in guiding us through setup and best practices. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us centralize and streamline our review collection and management, which previously required more manual effort and fragmented tools. By integrating directly with Shopify and Klaviyo, it allows us to automatically collect, segment, and activate review data across our marketing channels. This not only saves time operationally but also strengthens social proof, improves customer engagement, and ultimately drives higher conversion rates. ### 8. Makes Reviewing and Summarizing Feedback Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Spencer H. | Creative Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Okendo?** Easy to review and summarize a bunch of reviews **What do you dislike about Okendo?** It has a lot of capability, but you have to pay for every feature on its own. It also does not integrate with our email sms provider **What problems is Okendo solving and how is that benefiting you?** They easily show reviews to customers and make it clear which product is being talked about. I have never had a problem with the speed or performance ### 9. Easy Migration, Great Support, and a Strong Reviews & Loyalty Suite **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Okendo?** The migration and integration were incredibly easy, and we were well supported by Chelsea from start to finish. We use reviews, loyalty, and surveys, and all of the products work well together to create a well-rounded picture and profile of our customers. There’s also a good range of widgets we can use to show off reviews. The surveys help us capture information at key moments in the customer journey, such as post-checkout. **What do you dislike about Okendo?** I wish there were more editing options within the review widgets, especially the reviews carousel. Right now, I feel limited by the layout options on the loyalty page. I’d also like to see more in-depth analytics across all products. **What problems is Okendo solving and how is that benefiting you?** Surveys help us identify and address any missing elements or problems that customers are experiencing. In-depth reviews on product pages also help customers get over the line; features like “x% of customer recommends,” AI summaries, and Q&A support customers in making a decision about the products they’re buying. Overall, this has improved conversion and strengthened social proof. ### 10. Effortlessly Captures and Showcases Customer Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley A. **Reviewed Date:** February 12, 2026 **What do you like best about Okendo?** I really like Okendo's simple process and interface, which makes it easy for us to collect and manage customer reviews. It also allows us to accept disapproved reviews and address any issues or questions from customers effectively. I find it quite helpful that we can showcase our reviews directly on our website to assist potential buyers. The ability to segment reviews is another great feature that makes viewing and managing feedback straightforward. Plus, the initial setup was relatively easy, and their customer service and onboarding support have been helpful. **What do you dislike about Okendo?** I find capturing more reviews challenging. We noticed we don't get a high percentage back in reviews. It would be great to have better optimization for getting more reviews, and enhancing customer experience using the Okendo services. **What problems is Okendo solving and how is that benefiting you?** Okendo allows us to collect customer reviews and segment them. It simplifies accepting disapproved reviews, addressing customer issues, and showcasing reviews, which helps convert visitors. The interface is user-friendly, making it easy to manage reviews and improve customer interactions. ### 11. Aesthetic Appeal with Room for Backend Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Okendo?** I like the way Okendo looks on our website, it's aesthetic and pleasing. I also appreciate the reporting it offers, which I use to present in our sales meetings. It adds value by providing customers with an understanding of product quality and ease of assembly. **What do you dislike about Okendo?** I find it a little hard to navigate in the backend. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for product reviews on our website, providing customers insight into product quality and assembly ease. It looks aesthetic on the site, and I use its reporting for sales meetings. ### 12. Versatile Review Tool with Great Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Ben D. **Reviewed Date:** February 18, 2026 **What do you like best about Okendo?** I like that you can break the reviews down by product attributes. I also like the customization for the website. The plan itself is great as it's based on the number of orders rather than revenue, like a lot of other plugins do, which suits me as a high average order value business. The initial setup of the free trial was easy enough, and a call with Henry was fantastic. He talked me through how to improve my reviews presence, build upon that with the referral program, and integrate successfully with Klaviyo for SMS. **What do you dislike about Okendo?** Nothing so far **What problems is Okendo solving and how is that benefiting you?** I use Okendo for reviews and referrals. It allows me to break down reviews by product attributes and customize my website. The plan suits my high average order value business. The initial setup was easy, and I've improved my reviews and referrals with guidance. ### 13. Helpful for Marketing + Easy Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel H. | Manager of E-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Okendo?** Posting reviews on our site has been incredibly valuable for building social proof. Additionally, it has provided us with excellent content to feature in our email marketing for specific products. Okendo has proven to be straightforward to use and integrate, and our Customer Success Manager, Steven, is extremely helpful in addressing our questions, helping us optimize unused features and keeping us up-to-date on new features. **What do you dislike about Okendo?** When working with different third-party apps, it can be challenging to determine where certain issues originate—whether it's Klaviyo, Okendo, or Shopify. For a small business, the cost of each individual tool in the tech stack can quickly accumulate, making it important to consider both compatibility and expenses. **What problems is Okendo solving and how is that benefiting you?** Customer reviews provide valuable social proof and content for our marketing campaigns. When we receive less-than-stellar feedback, we can reach out directly to those customers and open a conversation. Our customer service is excellent, and having this additional way to connect with customers after their purchase helps us maintain that high standard. ### 14. Easy Review Generation and Customer-Friendly Display **Rating:** 4.0/5.0 stars **Reviewed by:** Georga W. | Ecomm exec, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Okendo?** Okendo makes it easy for us to generate reviews from customers, and sidplay them in a way that makes it easily digestable for them **What do you dislike about Okendo?** We would like to achieve a higher review submission rate which we are working with our Okendo rep on **What problems is Okendo solving and how is that benefiting you?** Okendo helps give social proof and trust for our customers and answers common questions they have before purchasing an item ### 15. Great Customer Support, Needs Better Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Emir E. **Reviewed Date:** February 02, 2026 **What do you like best about Okendo?** I really appreciate Okendo's customer support. Paulo was incredibly helpful during my setup process; he stayed with me for more than 2 hours without transferring me to someone else, ensuring my problem was completely solved before ending our chat. I also value Okendo's good design, which helps me showcase my happy customers and their images effectively. Additionally, the reviews from Okendo seem more believable compared to other platforms. **What do you dislike about Okendo?** I don't like the customizer itself; it's hard to use. It's put into too many different tabs to change one small thing, and changing colors and settings could be easier like the Shopify theme editor. **What problems is Okendo solving and how is that benefiting you?** Okendo helps me showcase happy customers and their images nicely on my store. The customer support is great, especially when I had issues with importing reviews. Paulo went above and beyond to resolve my problem, ensuring everything was set up correctly. ### 16. Intuitive Platform with Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Carly C. | Chief Customer Experience Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Okendo?** Okendo is incredibly intuitive to use, making it easy for our team to get up and running without a steep learning curve. The dedicated support we receive has been invaluable—having someone we can rely on when questions arise makes a real difference. Most importantly, it creates a seamless way for our customers to share honest feedback about their gear, whether they love it or have suggestions for improvement. This direct line of communication helps us better understand what's working and where we can improve. **What do you dislike about Okendo?** We're currently in the process of upgrading our widget to make it look cleaner and more aligned with our brand. The previous version always felt a little clunky and didn't quite match our site's aesthetic as well as we would have liked. **What problems is Okendo solving and how is that benefiting you?** Okendo makes it easy for us to hear directly from our customers about their orders, giving us valuable insights into their experiences. It also helps prospective customers set proper expectations about fit and product details before they buy, which reduces returns and increases satisfaction. We especially love that customers can include photos in their reviews—this visual feedback is incredibly helpful for both us and future shoppers who want to see real-world examples of our products. ### 17. Intuitive Platform, Great Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Okendo?** I use Okendo for referral, reviews, and rewards. I find the platform relatively easy to use and the team is really responsive and helpful. I'm excited to see how the rewards program works as it allows us to integrate features like referrals and reviews, directly linking them to the rewards program. Okendo is also integrated with our Shopify store, which is pretty convenient. **What do you dislike about Okendo?** I think the reviews feature could be much more dynamic but I know the team is working on updates there. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us gather valuable customer reviews and integrates referrals and reviews into the rewards program, enhancing functionality. ### 18. All-In-One Platform with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** cameron k. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Okendo?** I really appreciate Okendo's ability to bundle reviews, quizzes, and loyalty features all in one platform. It's straightforward and everything is easily accessible in the backend, which is a big plus for me. The analytics feature is great for making better decisions too. Working with the people at Okendo has been the best part; they're always responsive and offering new and better ways to use the platform, which keeps me in the loop. The initial setup was really easy. **What do you dislike about Okendo?** Nothing at the moment. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to bundle reviews, quizzes, and loyalty in one platform. Its straightforward backend and analytics help me make better decisions and access everything easily. ### 19. Customizable plan, easy integration, impressive features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Okendo?** We've been able to customize our plan to fit our exact needs in the moment. For the MVP type plan we have now, I'm impressed with the features and capabilities. Support was also very helpful with a few parts of our initial set up and integration, which in the grand scheme of things we quite manageable. **What do you dislike about Okendo?** One challenge we've had was was with TikTok Shop review syndication, where the imported reviews from our migration to Okendo did not automatically syndicate. Getting this taken care of took many weeks and a lot of follow up on our part. **What problems is Okendo solving and how is that benefiting you?** Okendo offers customizable plans that meet you where you are at (in our case, this is a lost cost but relatively feature rich solution to collect and display product reviews). ### 20. Seamless Shopify Integration and Smooth App Connections **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Okendo?** Integration with Shopify is incredibly easy, and it also connects smoothly with other apps like Klaviyo, making it as seamless as possible to add reviews to your website. **What do you dislike about Okendo?** I wish there was an option for customers to submit anonymous reviews. **What problems is Okendo solving and how is that benefiting you?** Okendo handles collecting and displaying reviews and referrals, without requiring us to do any code-based web design. ### 21. Efficient Email Automation, Needs Better Reporting Tools **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Okendo?** I appreciate the automation on emails and the AI replies to reviews in Okendo, as this feature saves me time. **What do you dislike about Okendo?** I would like to be able to extract reports in a better way and I would love an AI summary for the reviews. I'm doing manual reports, for example. The grouping for specific product reviews is manual as well. The grouping could be automated in my opinion. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for customer reviews on products post-purchase. It doesn't solve reporting problems since I'm doing manual reports, but the email automation and AI replies save time. ### 22. Seamless Shopify Integration, But Needs Better Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Rax R. | Martech Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2025 **What do you like best about Okendo?** I like Okendo's seamless Shopify integration as it works deeply with Shopify, including metafields and themes, which makes it flexible to design around the brand. I also find the segmentation and automation features powerful. We switched from Reviews.io due to the better support and appealing features that Okendo offers. The initial setup was pretty easy too. **What do you dislike about Okendo?** I think Okendo could improve with a better native reporting dashboard. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to streamline collecting and posting reviews, reducing manual work. The seamless Shopify integration, powerful segmentation, and automation enhance flexibility and design around my brand. ### 23. All-in-One Platform with Outstanding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Sophie P. | Ecommerce & CRM Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Okendo?** The fact that the platform has so many features such as reviews, surveys and loyalty means that we dont need multiple apps. We can have all of our customer data in the one platform, that speaks to multiple other platforms that we have. The customer service is also very responsive and helpful when we want to make adjustments or include new features on our website. **What do you dislike about Okendo?** The analytics platform could be better. The ability to filter and customise the dashboard would be beneficial. **What problems is Okendo solving and how is that benefiting you?** It allows us to follow the customer through multiple parts of their journey and collect different kinds of data throughout this journey. ### 24. Customizable Reviews and Seamless GA Integration Elevate Our Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah P. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Okendo?** We mainly use Okendo for reviews purposes to being able to customise how the reviews look on our site is a huge plus and being about to choose which information is shown the best help the customer's purchase intent. Also great to have the integration with GA to see how well our review requests forms are performing. **What do you dislike about Okendo?** From just using Okendo from the reviews side there are not glaringly obvious downsides. A great additional feature would be to have in-mail reviews integrate with Klaviyo in the future so all of our brand emails flows can come from one place. **What problems is Okendo solving and how is that benefiting you?** Makes it easy to collection product and site reviews. While also making it easy and customisable to display these reviews on site. ### 25. Streamlines Customer Feedback with Customizable Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Olivia M. **Reviewed Date:** November 17, 2025 **What do you like best about Okendo?** I appreciate how easy Okendo is to set up and maintain. I really like the ability to group reviews for multiple products, which is a great way to manage customer feedback efficiently. The feature that allows us to offer customer rewards for reviews is a fantastic incentive that boosts engagement and encourages more detailed feedback. Okendo also excels in providing customization within reviews for specific attributes. This is particularly helpful for our products, which are very fit-specific, making it easier for potential customers to find relevant information. Additionally, it allows potential customers to view comprehensive product feedback and offers a feature that enables them to search within reviews for specific attributes they are interested in. **What do you dislike about Okendo?** I find that Okendo lacks tools for analyzing and aggregating customer feedback effectively, which is crucial for product improvement. The insights and analytics tools need significant enhancements to provide better support in evaluating and leveraging customer feedback. **What problems is Okendo solving and how is that benefiting you?** Okendo helps potential customers see product feedback and search for specific attributes in reviews. It's easy to set up and maintains simplicity over time, enabling us to group reviews, customize attributes, and offer rewards for customer reviews. ### 26. Easy Shopify integration, but weak reporting, exports, and access controls **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Okendo?** Ease of integration with Shopify, managing groupings of products & base moderation abilities. **What do you dislike about Okendo?** Okendo widgets flicker, which impacts site performance, and we’ve ended up having to build the components ourselves. It has been very difficult to get timely Okendo support. When they first addressed it they actually made the flicker worse as it not longer flickered, the stars repositioned themselves on the page. It’s also impossible to export reviews by product. The reporting is largely useless; the only meaningful insight I can get is through the GA integration. On top of that, there’s no account access management that would let insights teams view and report on reviews without also giving them the ability to edit or moderate reviews, or change widgets and settings. **What problems is Okendo solving and how is that benefiting you?** Product insight from customers in real time, which allows us to optimize our messaging. Customers also stated they wanted reviews for credibility. ### 27. Boosts Review Management with Rich Media Integration **Rating:** 4.0/5.0 stars **Reviewed by:** D.J. G. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Okendo?** I like the way Okendo looks and I appreciate that it's proactive in identifying problems to help solve them. **What do you dislike about Okendo?** I'm still waiting for a number of sync issues to get fixed. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to get customer reviews, bring in photos and videos, and syndicate reviews to TikTok. ### 28. Great for lean marketing team at a start-up **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Okendo?** Okendo has been great for our Shopify business as we use it for reviews. This has been key for our business and Okendo has been easy to use for our very lean marketing team. We have been a fan of the ability to generate AI summaries of our product reviews and they are quite accurate. The ability to group reviews and create review bundles have been really useful in building up authority for our product bundles as well. They also have a robust number of features that we do not currently use but are great nice to haves like quizzes. **What do you dislike about Okendo?** The only downsides we have encountered are around the way things look within Shopify. I believe that is mainly an issue with our Shopify theme but sometimes things can be a bit clunky or not render out exactly how we would want it to. Some of the filters and such for the end user blend into our page. **What problems is Okendo solving and how is that benefiting you?** Helping us build authority with our customers and also gives us legitimacy by providing reviews and showing folks we are a legit business. We are a DTC start-up and have only been selling direct to consumers for 9+ months. Reviews play such a large role in building trust. ### 29. Promoting Verified Reviews with Customer Photos and Videos Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Okendo?** Okendo allows me to promote my reviews while also showcasing customer photos and videos of my products. It also gives my customers peace of mind, knowing the reviews come from verified purchasers. **What do you dislike about Okendo?** I don’t like the credit system. It feels like you get punished for being successful. **What problems is Okendo solving and how is that benefiting you?** A straight forward method to show my customers reviews to others ### 30. Great Customer Experience Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2026 **What do you like best about Okendo?** Okendo has the bests customer experience interface. **What do you dislike about Okendo?** Okendo onboarding wasn't as seamless as it was promised. The team could of done a better job at following up outstanding tasks or data they needed. Information got lost easy. **What problems is Okendo solving and how is that benefiting you?** A better visual aspect on our website and the ability to send automated review request. ### 31. Professional, Seamless Integration with Room for Growth **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in International Affairs | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Okendo?** Professional & Concise I appreciate Okendo’s seamless integration with Shopify and its ability to collect high-quality customer reviews in a structured and visually appealing way. **What do you dislike about Okendo?** Polite & Professional The pricing is slightly on the higher side compared to similar solutions. **What problems is Okendo solving and how is that benefiting you?** Okendo is helping us streamline our review management during our site migration, ensuring that reviews from both the old and new sites can be handled seamlessly under our main Plaud Global account. It also addresses our need for more flexible review display options, such as the ability to add review modules to the checkout page similar to Judge.me. In addition, Okendo supports features like anonymous public reviews, which gives our customers more comfort and encourages higher review participation. Altogether, these capabilities help us improve the customer experience and strengthen social proof across our store. ### 32. User-Friendly with Impressive Functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Giulia C. | E-Commerce & Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Okendo?** How user friendly it is both for the customer and in the backend. As well as the wide range of functions. The onboarding support is also top tier **What do you dislike about Okendo?** Feel like more ability to customise is required, especially for the quiz module **What problems is Okendo solving and how is that benefiting you?** It's replaced a more clunky review platform that we had, and simplifies things by allowing us to syndicate across all storefronts as well as with Bazaarvoice which has been a gamechanger. Although we're not there yet, we have big plans for loyalty and quizzes and love that it can all be done in one place. ### 33. Effortless Reviews, Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Zak I. **Reviewed Date:** February 08, 2026 **What do you like best about Okendo?** I find the technology behind Okendo great as it is built with purpose and easy to use. The support team are very helpful. I especially like the feature of reviews with customer images, as they are really powerful for us and potential buyers to see the real benefits from other customers. The initial setup of Okendo was very easy for my team. **What do you dislike about Okendo?** I find the referrals feature quite basic. It could be more interactive and more social-led. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to gather solid reviews with images and generate customer quizzes quickly to reactively survey our customers. ### 34. Intuitive Interface, But Some Drawbacks **Rating:** 3.5/5.0 stars **Reviewed by:** Kate C. | Customer Care, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Okendo?** It's pretty intuitive to use and not complicated to figure out how to post reviews. Also the support is usually pretty timely and helpful. **What do you dislike about Okendo?** The reviews are way too big when reviewing them. Why can I only see basically one review at a time? It's usually just the text I need to review; I should be able to see like 5 a page. **What problems is Okendo solving and how is that benefiting you?** Okendo is a great way for our customers to share their reviews of our products. An automated email is sent out after the customer makes a purchase and customers get points for writing reviews. The system handles this completely; we do not have to do any of it. ### 35. Great loyalty & review experience **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah Z. | Director of E-Commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Okendo?** We use Okendo for loyalty & reviews. Reviews work great, with many options for sending out review requests, including an Attentive integration. Loyalty is also working well for us, and I appreciate that you can schedule promotions within the platform. **What do you dislike about Okendo?** There is not much information connecting to our POS locations. We have customers sign up for loyalty in store, and we are not able to track this. The implementation for stores also took a while to get completely synced. **What problems is Okendo solving and how is that benefiting you?** Collecting reviews from our customers leads to better consumer experience, + we are able to reward our most loyal customers and increase retention. ### 36. Seamless Headless Shopify Implementation and Support from Okendo’s Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Okendo?** The team at Okendo is what makes working with their platform great. They were easy to implement on our headless Shopify site, and made the onboarding process seamless. Their admin portal is also fairly straightforward to use as well. **What do you dislike about Okendo?** Sometimes I needed to follow up for updates instead of receiving proactive outreach from their team. **What problems is Okendo solving and how is that benefiting you?** With Okendo, we were able to collect more reviews compared to our other platform we were using, helping us generate more customer feedback which will help our SEO and marketing strategy. We will now be able to capture more UGC and build more brand trust due to the updated and visually appealing widgets on our site. ### 37. Effortless Reviews and Great Klaviyo Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah D. **Reviewed Date:** December 10, 2025 **What do you like best about Okendo?** I like Okendo for its easy-to-use backend. The integration with Klaviyo is a great feature, making it really easy for us to gather reviews. Also, the initial setup was very easy. It's a simple way to gather and share reviews on our website and show images attached to the reviews. **What do you dislike about Okendo?** There are some features that I think are missing, like creating specific review pages for specific products rather than the same one for all products. I would like to be able to create unique review pages depending on the product being reviewed, so we could vary our incentives/coupons. **What problems is Okendo solving and how is that benefiting you?** Okendo is a simple way to gather and share reviews on our website and show images attached to the reviews. ### 38. Easy Review Collection and Great Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Okendo?** Easy to use, great custommer support and allows us to collect reviews across multiple sites. **What do you dislike about Okendo?** The review grouping function could be designed better and more straightforward. **What problems is Okendo solving and how is that benefiting you?** Collecting and displaying reviews with images or videos. ### 39. Great for Reviews with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Lexi S. **Reviewed Date:** January 29, 2026 **What do you like best about Okendo?** I like that Okendo is pretty easy to use. Their quick customer service is also a big plus for me. Additionally, I appreciate how it just integrates really easily with Klaviyo. **What do you dislike about Okendo?** It can be a little clunky figuring out things, but like I said, their customer service is really quick and easy. **What problems is Okendo solving and how is that benefiting you?** Okendo solves product recommendation and review integration by using quizzes that help customers find suitable products and easy integration with Klaviyo. Reviews are a crucial part of our customer service, allowing us to include photos, enhancing the overall buying experience. ### 40. Streamlined App Consolidation, Effortless Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Xavier W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about Okendo?** I like Okendo for its onboarding, account management, and the ability to combine multiple apps into one. The managed onboarding process made the initial setup very easy. The consolidation of apps into a single service provider eases management in our busy company. **What do you dislike about Okendo?** Nothing so far, only thing better would be having even more apps. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for consolidating apps into a single service, which eases management in my busy company. ### 41. Really easy to use and a great set up experience from the onboarding team. **Rating:** 4.0/5.0 stars **Reviewed by:** Millie C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Okendo?** I like that Okendo is really easy to use. The initial setup was very easy too, which was a big plus for our team. **What do you dislike about Okendo?** The sync between Okendo Quizzes and Klaviyo isn't as thorough as other platforms. I'd like the data passing to be easier to use. **What problems is Okendo solving and how is that benefiting you?** Okendo keeps everything in one place, allowing us to see everything about a customer all in one place. ### 42. User-Friendly with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** sophie l. **Reviewed Date:** October 14, 2025 **What do you like best about Okendo?** I love how easy Okendo is to use. The interface is very intuitively laid out, simplifying the entire user experience. The personal assistance provided by their team greatly improved the setup efficiency, catering specifically to our business needs rather than just offering resource guides. The ability to personalize the platform to suit our business is really beneficial. Their customer service is outstanding, with quick and thorough responses from real people rather than chatbots, which enhances the support experience significantly. Additionally, integrating Klaviyo with Okendo was seamless and highly effective. **What do you dislike about Okendo?** I would make it a little cheaper. The step up from reviews and referrals to loyalty is quite large. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to share customer experiences and boost word-of-mouth marketing through referrals, allowing us to reach new audiences. Its simplicity and personalization enhance our business efficiency. ### 43. Intuitive and Easy to Use, But Review Conversations Need Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Venket R. | Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Okendo?** I appreciate how intuitive it is to use and how easy it is to navigate. **What do you dislike about Okendo?** I wish the review section of okendo allows you to see an entire conversation between a reviewer and us (the brand) so we can track interactions between us and customers who are reviewing. Right now, once you reply via okendo the customer reply has to happen via email. **What problems is Okendo solving and how is that benefiting you?** Okendo helps collect all reviews in one place which allows us to leverage ongoing UGC as well as facilitates an easy to use loyalty program. ### 44. User-Friendly Platform with Outstanding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Robert L. | Customer Experience Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Okendo?** Very user friendly. Utilizing new features doesn't involve a ton of training or savvy. If I ever have any questions, I can reach out to my rep and receive a thoughtful, detailed response very quickly. **What do you dislike about Okendo?** To be honest, haven't really come across anything that I would say that I disliked. **What problems is Okendo solving and how is that benefiting you?** We've used Okendo not just for review management, but also to incentivize customers to leave reviews and issue credits for doing so. ### 45. Effortless Customer Insights with Okendo **Rating:** 4.0/5.0 stars **Reviewed by:** Javid H. **Reviewed Date:** December 18, 2025 **What do you like best about Okendo?** I like the easiness of using Okendo. It's integrated with Shopify, which is really helpful. I also appreciate the reviews and surveys feature, as we're planning to use them in 2026. The initial setup was easy, which was a big plus for us. **What do you dislike about Okendo?** I think it could be improved by having more regular meetings to talk about new features. We don't know what we don't know, so anything that could help the business would be great. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for reviews, and it provides valuable customer insights, making it easy to gather feedback. ### 46. Okendo has become an essential tool to amplify our customer voice **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriela M. | Growth Marketer Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Okendo?** What I value most about Okendo is the strategic support we receive for our accounts. Having a dedicated team that consistently provides actionable recommendations has made a significant difference in our performance. The reviews module is robust and allows us to showcase testimonials. We also rely on the email and survey modules, which are well-integrated and enable us to automate feedback and data collection. **What do you dislike about Okendo?** While the platform is highly effective, there are areas that could be improved to better support multi-brand management. For instance, having the ability to bulk copy surveys across brands would save a lot of manual work. We would also love to see features like dynamic follow-up actions based on survey responses, which would allow us to deliver more personalized customer experiences. Lastly, we find the email templates somewhat limited in terms of design and customization. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us solve the challenge of collecting, managing, and leveraging customer feedback at scale. With its reviews, emails, and surveys modules, we’re able to gather feedback, understand customers, and turn that data into actionable insights. This has not only improved our product positioning and marketing strategies, but also enhanced trust and conversion rates on-site. Additionally, having a strategic support team ensures we’re constantly optimizing how we use the platform, which accelerates our time to value and overall growth. ### 47. Exceptionally User-Friendly and Intuitive Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Kayla S. | Web Merchandising Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Okendo?** I like the ease of use and number of features it offers. **What do you dislike about Okendo?** I wish there we had more opportunity to meet with our Customer Success Manager. **What problems is Okendo solving and how is that benefiting you?** We have been growing the amount of reviews we receive on our website through incentives which has been a great help. ### 48. Simple and Effective, Though Pricey **Rating:** 3.5/5.0 stars **Reviewed by:** christina c. | Associate Director, Lifecycle Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Okendo?** I use Okendo for reviews and it helps with time, efficiency, and automation. I really like the ease of use and the customer support. The vendor platform is easy, and the interface works well for the customer. Our Customer Success Manager is great. The initial setup was relatively easy. **What do you dislike about Okendo?** a bit pricey **What problems is Okendo solving and how is that benefiting you?** I use Okendo for reviews and it solves problems with time, efficiency, and automation. ### 49. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Caitlin S. | Head of Customer Engagement, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2025 **What do you like best about Okendo?** The platform is extremely user-friendly and integrates effortlessly with our other tools, including Shopify and Klaviyo, which is a major benefit. Additionally, we utilize the reviews at multiple stages of our customer journey. **What do you dislike about Okendo?** In my opinion, Okendo would be even more valuable if it offered more in-depth insights. **What problems is Okendo solving and how is that benefiting you?** We can store, review, sort, and use thousands of reviews with ease and efficiency. This seamless process makes my job in marketing much simpler, as I can easily incorporate these reviews into content, EDMs, ads, and more. ### 50. Great Integration with Shopify, but Pricing Is High **Rating:** 4.0/5.0 stars **Reviewed by:** Henrietta D. | Digital & Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Okendo?** Works really well with our Shopify Site. Started using it for reviews and then moved onto implementing their Loyalty program. I like the face Okendo are always bring new things into each of their areas and have a great team to contact to for support and performance reviews **What do you dislike about Okendo?** Pricing is expensive. Perhaps need better plans and packages **What problems is Okendo solving and how is that benefiting you?** Customer Retention (through Loyalty) with great insights available. Helping customers make better decisions about their purchase (through reviews) helping them to convert ## Okendo Discussions - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment - [View Okendo pricing details and edition comparison](https://www.g2.com/products/okendo/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+06%3A07%3A35+-0500&secure%5Bsession_id%5D=1a11662b-e16e-4138-b381-be2a55426db0&secure%5Btoken%5D=8f3379ba146dddec97ff75f73806bc0239f6a8addd330c9d44d2f6a2f066e0f2&format=llm_user) ## Okendo Integrations - [AfterSell](https://www.g2.com/products/aftersell/reviews) - [AfterShip](https://www.g2.com/products/aftership/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - 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[PageFly Page Builder](https://www.g2.com/products/pagefly-page-builder/reviews) - [Postscript](https://www.g2.com/products/postscript/reviews) - [PowerReviews](https://www.g2.com/products/powerreviews/reviews) - [Rebuy](https://www.g2.com/products/rebuy/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Rise](https://www.g2.com/products/rise/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [Stay AI](https://www.g2.com/products/stay-ai/reviews) - [Tapcart](https://www.g2.com/products/tapcart-tapcart/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Triple Whale](https://www.g2.com/products/triple-whale/reviews) - [Zaymo](https://www.g2.com/products/zaymo/reviews) ## Okendo Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - AI Copilot - Email Alerts - Customer Segmentation - Multi-Campaign - Email Marketing - Customizable Reports - Social Advertising - Widgets - Reporting & Statistics - API - Generative AI - Campaign Segmentation - Email Templates - Search/Filter - Pre-Approved Content Library - Surveys & Feedback - Customer Advocacy - Data Import/Export - Social Promotion - Employee Advocacy - Activity Dashboard - Alerts/Notifications - Filtering - Real-Time Updates - Social Media Monitoring - Customizable Fields - Customizable Branding - Email Distribution - Nonprofit Advocacy - A/B Testing - Customizable Templates - Content Library - CRM - Gamification - Activity Tracking - Discount Management - Customer Engagement - Campaign Management - Incentive Management - Campaign Analytics - Engagement Tracking - Real-Time Analytics - Customer Accounts - Communication Management - Community Management - Rewards Management - Gift Card Management - Multi-Channel Marketing - User Management - Visual Analytics - Feedback Management - Social Engagement - Event Triggered Actions - Loyalty Program - Campaign Planning - Rewards Program - Advocate Management - Lead Capture - Referral Tracking - Reporting/Analytics - Promotions Management - Pipeline Management - Reference Request Automation - Reminders - Nomination Tracking - Task Scheduling - Calendar Management - Reference Usage Tracking - Audio References - For Sales/Marketing - Workflow Management - Configurable Workflow - Video References - Survey/Poll Management - Program Notices - Contact Management - Lead Management - Customer Activity Tracking - Customer Database - ROI Tracking - Lead Generation - Conversion Tracking - Referral Templates - For Customer Referrals - For Employee Referrals - Lead Engagement - Fraud Detection - Performance Metrics **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations - Gift Card Management - Membership Management - Discount Management - Survey/Poll Management - Rewards Management - Promotions Management - eCommerce Management - Campaign Management - Communication Management **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Use Cases** - E-commerce - Retail - Customer Service **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Customizable Templates - AI Copilot - Transaction History - SMS Marketing - Referral Tracking - Customizable Branding - Customer Surveys - Member Portal - Campaign Planning - Client Portal - Loyalty Program - Email Marketing - Customer History - Activity Dashboard - Performance Metrics - Multi-Campaign - Engagement Tracking - Customer Profiles - Social Promotion - Customer Segmentation - Customer Database - API - Point of Sale (POS) - Generative AI - Multi-Channel Marketing - Customer Activity Tracking **Mobile** - Mobile Optimization **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **In-House Management** - Employee Performance - Team Workflow **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration - Website Integration **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Okendo Alternatives - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (646 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews)