Okendo Reviews & Product Details

I find Okendo incredibly easy to use, set up, and maintain, which makes my experience with the software seamless and efficient. I value the good interaction it offers, which enhances my workflow and boosts productivity. The customer support is great, always providing the assistance I need promptly and effectively, which reassures me whenever I encounter issues or have questions. The initial setup was very easy and well-supported, eliminating any potential frustration or delays in getting started with the tool. These aspects together make Okendo an invaluable addition to my suite of tools, enhancing my ability to manage reviews and referrals effortlessly. Review collected by and hosted on G2.com.

N/A I am very happy with my experience with Okendo Review collected by and hosted on G2.com.

The customer service is very helpful telling you where you can optimize your account and helping you set it up. I like the fact that I can add NPS score to the review emails sent. It is nice to have software that combines all of the features I need in one place! Review collected by and hosted on G2.com.

Everything so far has been a good experience for me- it did take some time for me to get set up but that wasn't Okendo's fault more mine because I didn't set time aside. Review collected by and hosted on G2.com.

What I like best about Okendo is the combination of an incredibly user-friendly, fully integrated platform and a truly exceptional team. Their team was beyond amazing throughout the entire process. They were responsive, knowledgeable, supportive, and honestly a breath of fresh air to work with. They made every step feel seamless and were always willing to help whenever we had a question.

The platform itself is intuitive, easy to navigate, and integrates beautifully with our existing systems. Okendo has made managing our reviews and loyalty program so much simpler and more efficient. Between the powerful functionality and the outstanding level of support, our experience with Okendo has exceeded our expectations! Review collected by and hosted on G2.com.

There’s very little to dislike about Okendo, but if I had to point something out, it would be that some of the more advanced customization options require a bit of technical knowledge or developer support. It would be great to see even more flexibility built into the dashboard for non-technical users. That said, their support team is always quick to help if anything comes up. Review collected by and hosted on G2.com.

What I appreciate most about Okendo is how it helps us collect, organize, and manage customer feedback all in one place. Since I work in customer experience for an e-commerce brand, having easy access to customer reviews and insights is incredibly valuable. It allows us to better understand what our customers are saying, spot opportunities for improvement, and build trust with potential buyers through authentic feedback. I also like how smoothly it integrates with Shopify and how well it supports our broader customer experience strategy. Review collected by and hosted on G2.com.

So far, we haven't experienced any significant issues or drawbacks with Okendo. Review collected by and hosted on G2.com.

Okendo is very intuitive and user-friendly, and it doesn’t feel like we need a developer just to use it. The Okendo team has been doing most of the legwork, which takes a lot off my team’s plate. Review collected by and hosted on G2.com.

No issues so far. We haven’t had any complaints. Review collected by and hosted on G2.com.

I like that Okendo can seamlessly integrate Review, Loyalty, and referral all in one platform AND integrate with so many of our other tech stacks. The biggest reason we switched from our previous platform was because of their vast list of integrations. Since switching, we have seen an increase in our loyalty program users & reviews. We were also able to launch a referral program so our customers can benefit from telling their friends about our brand.

The platform was not only super easy for me to setup, it's also so easy for our older customer base to use. Since launching, we have seen less questions about how to redeem rewards and more people actually redeeming their rewards. It's great to see the increase in performance.

Okendo is also very price competitive. We were able to get a similar price to our last platform, and this came with referral and in store integrations.

Any issues we've had with the set up process were quickly remedied by our onboarding manager. Our current account manager has also helped us refine and improve the program. They also have a very useful AI chatbot that allows me to resolve most of my technical problems before I need to ask for additional help. Review collected by and hosted on G2.com.

A small percentage of our base didn't have their points from past purchases added to their account during the back dating process, but Klaviyo read that they had X amount of points. This lead to some customer confusion and we had to manually adjust quite a few accounts. We aren't sure why this happened, so it was a little bit of a pain during the launch process. Other than that, we haven't run into any issues with the platform that we haven't been able to resolve. Review collected by and hosted on G2.com.

What ultimately made us switch to Okendo was its reporting dashboard (unmatched for the price), its drag and drop interface allows us to save hours on external dev support, and the highly involved support team makes it extremely difficult to ever lift a finger. Review collected by and hosted on G2.com.

At the moment, I can’t think of any specific feature to call out. Any bumps in the road we’ve come across have been handled promptly, and the Okendo team has also noted them for future reference. Review collected by and hosted on G2.com.

Love how easy it is to review the feedback received by customers and how easy it is for our customers to also provide feedback. The additional information we have collected from our customer has been great in determining how to best assist them. Support we receive has also helped us find better ways of collecting data. Review collected by and hosted on G2.com.

We would love to have a self help option for grouping styles together instead of sending over a list. Review collected by and hosted on G2.com.

The platform is very user-friendly and easy to navigate. The onboarding process was smooth, and we launched on schedule. The Okendo team communicated clearly throughout the implementation and was always quick to respond to any questions or requests, making the entire process seamless. Review collected by and hosted on G2.com.

The platform is missing a few features that would be valuable for our business. For example, it does not support employee reviews or review giveaway campaigns. It also does not offer a public-facing tag or badge to identify incentivized reviews or employee reviews, which would help provide greater transparency for customers. Review collected by and hosted on G2.com.

Okendo has become one of the most useful data sources on our CX team. Beyond collecting and displaying reviews on our Shopify site, the raw CSV exports are clean and consistent, which made it easy for me to build an analysis pipeline and a Google Apps Script dashboard on top of it. We use review data to spot product quality issues early and share trends with leadership and cross-functional teams. The review widgets look polished and fit a prestige brand like ours, and the Shopify integration has been seamless. Review collected by and hosted on G2.com.

I wish there was more robust reporting built into the platform. Right now, getting the insights we need means pulling CSVs and building our own analysis outside of Okendo. Native dashboards for things like rating trends by product, recurring themes in review text, and period-over-period comparisons would save a lot of time and make the data more accessible to teams who aren’t comfortable working with raw exports. Review collected by and hosted on G2.com.