--- title: Okendo Reviews meta_title: 'Okendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 421 reviews by the users' company size, role or industry to find out how Okendo works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 421 scale: '5' date_modified: '2026-08-04' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Okendo Reviews **Vendor:** Okendo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 421 ## About Okendo Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. ## Okendo Pros & Cons **What users like:** - Users appreciate the **ease of use** with Okendo, enjoying its intuitive setup and seamless Shopify integration. (183 reviews) - Users praise Okendo for its **exceptional customer support** , noting quick responses and helpful resources throughout their experience. (159 reviews) - Users value Okendo's **seamless Shopify integration** and exceptional customer support, enhancing their e-commerce experience and success. (129 reviews) - Users praise Okendo for its **seamless integration with Shopify** , enhancing flexibility and user experience with powerful features. (119 reviews) - Users find the **easy setup** of Okendo straightforward and efficient, enhancing their overall experience and usability. (96 reviews) - Users highly value Okendo's **seamless Shopify integration** , enhancing customization and functionality for ecommerce brands. (95 reviews) - Users find **easy integrations** with Okendo, enabling seamless management and customization of customer reviews for ecommerce success. (86 reviews) - Setup Ease (86 reviews) - Integrations (78 reviews) - Intuitive (68 reviews) **What users dislike:** - Users find **customization options limited** , wishing for more flexibility in design and review placement within Okendo. (29 reviews) - Users are frustrated by **missing features** in Okendo, such as automated promotions and seamless multi-store management. (26 reviews) - Users feel the pricing is **expensive** , wishing for a more affordable option despite acknowledging its competitiveness. (24 reviews) - Users feel the **lack of customization** in Okendo limits branding and user experience enhancements. (21 reviews) - Users find Okendo's **usage difficult** , struggling with interface navigation and the lack of automation for certain features. (18 reviews) - Not User-Friendly (12 reviews) - Users experience **miscommunication issues** regarding policies and review management, leading to confusion and inconvenience. (12 reviews) - Poor Usability (11 reviews) - Users find the **difficult setup** process challenging, especially with Google reviews integration and installation quirks. (10 reviews) - Integration Issues (10 reviews) ## Okendo Reviews ### 1. Intuitive Platform with Seamless Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Dominique M. | Head of eCommerce & Digital, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Okendo?** Intuitive platform, easy to navigate and implement in minimal time, integrates with a lot of our tech stack for an omnichannel experience for customers. **What do you dislike about Okendo?** Reporting could be a little more thorough and in depth **What problems is Okendo solving and how is that benefiting you?** Collecting customer reviews for social proofing on site and via other channels ### 2. Great, easy-to-use reviews platform that has all the necessary features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Okendo?** The platform is pretty easy to use; has all the functionalities that I'm looking for (and more). We've been using Okendo for about 3 years and it's greatly improved with its latest widget upgrade, including the ability to easily customize the widget (turn on and off certain features, re-order certain elements), as well as new tools like the AI summary and featured product tags (which we haven't tried yet but are looking into setting up) . **What do you dislike about Okendo?** It's a bit expensive (probably comparable in price to similar premium reviews platforms, but not a small investment for a small startup). **What problems is Okendo solving and how is that benefiting you?** Okendo is making it easier to capture the information I need from customers - not only the product review but product attributes and profile attributes that help us better understand the value of our product to our customers, providing valuable and actionable insights for our product and customer service team. ### 3. Outstanding Customer Service Sets Okendo Apart **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Okendo?** they have the best customer service! ive worked with many software vendors, Okendo has the best CS by far **What do you dislike about Okendo?** Honestly, the team is great, this is not a dislike but I look forward to more integrations & enhancements into their loyalty program! **What problems is Okendo solving and how is that benefiting you?** enhancing the way we engage with our customers with a new loyalty program + more data collection and data decision making with surveys ### 4. Okendo Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Vicente e. | Product and Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Okendo?** Their support team is very responsive and helpful. The app works well in Shopify environment, and it is easy to use on the backend. The implementation process was smooth. **What do you dislike about Okendo?** Some of the restrictions when it comes to customizing the widget on our website **What problems is Okendo solving and how is that benefiting you?** We were able to increase our reviews' response rate with the Okendo Reviews format, and we are getting more insights from our customers about our products. ### 5. Great experience with Okendo! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Okendo?** We've been using Okendo for our brands for a while now, and it's been a fantastic experience. The platform makes it incredibly easy to collect and showcase customer reviews, which has been a huge trust-builder for our audience. I love how customizable everything is—from review request timing to review displays—which really helps match the look and feel of our site without extra dev work. The team at Okendo is also top-notch. They're always responsive, proactive, and willing to help troubleshoot or brainstorm ways to improve performance. **What do you dislike about Okendo?** One thing we’d love to see improved is more flexibility with integrations. While Okendo works great with Shopify, we'd love deeper, more customized connections with platforms like Attentive, Recharge, TikTok, Smile.io, and other key tools in the e-commerce tech stack. **What problems is Okendo solving and how is that benefiting you?** Okendo is helping us build trust with potential customers by showcasing reviews, photos, and feedback directly on our product pages. It’s also making it much easier to collect user-generated content at key moments in the customer journey. This has helped boost our overall conversion rates, build stronger brand loyalty, and provide valuable insights into customer satisfaction. Having a centralized, easy-to-manage review system has been a big win for our marketing and retention efforts. ### 6. Straight forward, easy to use and amazing support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Okendo?** We've had a fantastic experience using this software from day one. The system is incredibly easy to use, even for those who aren’t tech-savvy. The intuitive design and clean interface make it simple to navigate and get up to speed quickly, which really helps our team stay efficient and focused. What really stands out are the helpful features that are built right in. From customizable tools to fit your companie's needs, to automated workflows and data analytics. Okendo also has seamless integration with other platforms, which helped us remove other systems to just focus on one. I can’t say enough good things about the support and customer success team. They’re responsive, knowledgeable, and genuinely invested in our success. Whether we’ve had a quick question or needed in-depth assistance, their support has been nothing short of amazing. If you're looking for a reliable, user-friendly solution with top-notch support, this is the one to go with. Highly recommended! **What do you dislike about Okendo?** There really is no downside to Okendo, we are beyond satisfied **What problems is Okendo solving and how is that benefiting you?** Okendo offers a range of systems, one which allows us to merge into just having one system. Not only is this more cost efficient but also helps our team to quickly learn one system making it more time efficient ### 7. All-in-One App for Reviews, Surveys, Loyalty, and Quizzes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Okendo?** I love being able to use one app to manage reviews, surveys, loyalty, and quizzes. **What do you dislike about Okendo?** So far, I have no complaints with Okendo. **What problems is Okendo solving and how is that benefiting you?** Okendo makes it so much easier for me to manage all of our different programs with all the same or more analytics. ### 8. Easy Setup and great Support with Okendo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Okendo?** We have been using Okendo for our product reviews for some time now. Super easy set-up and intuitive admin interface. Our account manager is always available to answer questions and tries to resolve any issues as quickly as possible. **What do you dislike about Okendo?** All good and nothing to complain about so far. **What problems is Okendo solving and how is that benefiting you?** With Okendo we have a great partner storing our product reviews and also taking care of translations to other countries. With integrations like Zendesk and Google it is also easy to use reviews in other tools. ### 9. Outstanding Support That Goes Above and Beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Okendo?** Okendo support via chat is always helpful and goes beyond the scope of typical support. **What do you dislike about Okendo?** Our reps have changed throughout the years and it does feel like support from an account manager has been lacking for the last couple years. Compared to other SaaS companies, I am always wondering who to reach out to for new feature requests/etc. I end up reaching out to general support instead. We were intro-ed to a new account manager today, so hopefully this becomes more of a constant. **What problems is Okendo solving and how is that benefiting you?** Reviews and loyalty ### 10. Outstanding Onboarding and Customer Service Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Okendo?** Customer service and onboarding experience so far **What do you dislike about Okendo?** have not used it much yet so no strong negatives. I did need human assistance to get old reviews imported and to integrate the reviews properly because it was not easy for me on my own **What problems is Okendo solving and how is that benefiting you?** increasing quantity of reviews and quality of reviews to provide more visible social proof to customers ### 11. The perfect tool for ecomm brands **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Okendo?** Okendo has been a fantastic tool for collecting and showcasing customer reviews. We especially appreciate how responsive they are to merchant needs, it's clear they’re always listening and evolving the platform to offer more value. The reviews feature is easy to use, customizable, and has helped us build trust with our customers. Highly recommend! **What do you dislike about Okendo?** Not much here! The Okendo team is always looking for ways to improve. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us collect reviews and user-generated content, which builds trust and drives conversions. By offering customers the option of an incentive, we've seen an increase in engagement and repeat purchases, without needing to rely on it every time. The platform makes the entire process seamless, and we appreciate how consistently Okendo evolves to meet the needs of growing brands like ours. ### 12. 5 star experience working with Okendo, going on 5 years with them **Rating:** 5.0/5.0 stars **Reviewed by:** ShopELAN . | Director of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Okendo?** Platform is very easy to use, support team is great, makes the review process simple and effective **What do you dislike about Okendo?** No complaints so far, I havent had any issues with using Okendo. **What problems is Okendo solving and how is that benefiting you?** Having customers review our products, ability to review and auto publish, takes most of the workload off while continue to publish reviews directly onto the site ### 13. Effortless Setup and Fast Support Make Okendo a Standout **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Okendo?** Super easy to use and once the flows are set up, I don't need to touch it. The live chat support is really fast. Implementation was easy with the help of the Okendo. I like that features are being rolled out all the time. **What do you dislike about Okendo?** Our design/dev team has has some limitations with altering the design of Okendo and the way the widget looks on the front end **What problems is Okendo solving and how is that benefiting you?** Easy and ongoing review collection and providing us with a lot of UGC to showcase to customers ### 14. Seamless & Intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Jen L. | Director of Retentiob, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Okendo?** Okendo is very easy to use: it's easy to setup, easy to navigate, and easy to make changes! **What do you dislike about Okendo?** There are lots of review platforms & it's hard to know which is the BEST for our company. Would love to be shown why we should stay with Okendo. **What problems is Okendo solving and how is that benefiting you?** Collects & manages our reviews. ### 15. Excellent Experience with Reviews and Site Customisation, and Good Loyalty **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian M. | Digital Performance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Okendo?** The reviews and customisation of brand identity in widgets. **What do you dislike about Okendo?** Some loyalty customisation with other tools. **What problems is Okendo solving and how is that benefiting you?** honestly mainly reviews. ### 16. Easy to integrate, great products to support our growth ambitions **Rating:** 5.0/5.0 stars **Reviewed by:** Olly J. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Okendo?** It's great that we can scale with Okendo - the entry level fees are low, making it accessible from the beginning of our journey. Now that we've grown to a certain scale, we can unlock more products and features as we can afford to. All super simple to integrate and then manage via the platform. **What do you dislike about Okendo?** Nothing to report that I dislike about Okendo. **What problems is Okendo solving and how is that benefiting you?** Product reviews are so important for helping us to spread the good word about the incredible benefits of our product. Okendo offers a simple solution for both gathering reviews and displaying them clearly on the website. Definitely helping with acquisition as well as getting more content for repurposing elsewhere. ### 17. Excellent Customization and Support — Flawless Experience So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Romain B. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Okendo?** great tool and support service helping for customization **What do you dislike about Okendo?** nothing so far (3 weeks after implementation on Shopify) **What problems is Okendo solving and how is that benefiting you?** customer reviews handling, with Shopify integration and with style customization matching our brand image ### 18. Excellent for Shopify Stores **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria G. | CRM Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Okendo?** The support from the Okendo team has been so valuable. They go above and beyond to ensure success. The app was very easy to install and use, and we after beginning with reviews, we have now upgraded to use Loyalty (excellent), quizzes and refer a friend. Integrates really well with Klaviyo too. **What do you dislike about Okendo?** Nothing, been really happy so far with the app and how to use it. **What problems is Okendo solving and how is that benefiting you?** We wanted a loyalty system that we would be personalised for our brand needs, and it really does this. We wanted to reward people for leaving UGC with a review and having both features in one place answers this question for us. ### 19. Easy to use software with options to customize **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica F. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Okendo?** We've been really impressed with Okendo as a customer reviews and UGC platform — it's especially powerful for ecommerce brands. One of the best parts is how smoothly it integrates with Shopify. It makes it incredibly easy to collect and showcase reviews, photos, videos, and Q&A, all while keeping everything perfectly on-brand. **What do you dislike about Okendo?** So far no complaints, Okendo has been working for our needs. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us to see customer reviews and any product concerns and feedback. ### 20. Great Support and good Shopify Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Okendo?** Good customer support and account management. Easy to use platform and integrates well with Shopify. **What do you dislike about Okendo?** In the past we've had customisation limits but that seems to have been developed/fixed now **What problems is Okendo solving and how is that benefiting you?** Collecting and analysing customer feedback. ### 21. Seamless Onboarding and Exceptional Support with Okendo **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Okendo?** Onboarding with Okendo has been a dream. Implementation was made easy as Okendo has such a thoughtful and responsive team that has been incredibly gracious and patient with us. **What do you dislike about Okendo?** There nothing we dislike about Okendo at this time as the platform has met our expectations. **What problems is Okendo solving and how is that benefiting you?** Okendo simplifies review collection and loyalty rewards, supporting our efforts to captivate and retain customers. ### 22. One Stop Shop **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia H. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Okendo?** All DTC needs are in one platform, super quick customer service, friendly account managers that are super helpful **What do you dislike about Okendo?** There is nothing that I have had issues with while using Okendo, they have solved any issue I have! **What problems is Okendo solving and how is that benefiting you?** Review management and potentially adding on Loyalty and Quizzes. They keep everything under 1 umbrella and the customer experience team really helps you to get the most out of your partnership with Okendo. ### 23. Results Driven Team - Easy Implementation! **Rating:** 5.0/5.0 stars **Reviewed by:** Lily H. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Okendo?** The support you receive from their team is great. **What do you dislike about Okendo?** We've had Okendo live for a few months, and have noticed no hiccups or issues. **What problems is Okendo solving and how is that benefiting you?** Okendo made our review management easy and straightforward. Their "recruitment-date" for notifications solved a major issue we experienced with a past review software. ### 24. Customer end looks amazing! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Okendo?** It is an easy platform to use on the customer end and business end **What do you dislike about Okendo?** There were some miscommunication issues when we switched over about points being able to expire, which made things confusing and policies were changes a lot in the short time since we switched due to this, for our customer support team. Also it's inconvenient that if a small partial refund is given to a customer for a 15% off code they forgot or something, then they cannot leave a review. **What problems is Okendo solving and how is that benefiting you?** It is helping our reviews be so much more organized and thoughtful from our customer. ### 25. Great Review Experience, Stellar Support, Ongoing Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Okendo?** We've used Okendo for reviews for 4+ years. They've constantly improved their product, processes and support over that time period. Essentially every feature request we submit is implemented. The platform is intuitive. Support is quick to respond. We have a dedicated CSM who makes proactive suggestions specific to our store. The recent updates with AI Review Summaries and Featured Reviews are beneficial for our customers. **What do you dislike about Okendo?** Not necessarily a dislike, but we haven't used any other products in their suite of solutions. **What problems is Okendo solving and how is that benefiting you?** Getting feedback from our customers. Providing information for other customers from verified purchasers. It helps with social proof, customer engagement, and repeat purchases through incentivized reviews. ### 26. Best CRM Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan C. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Okendo?** The platform is intuitive, easy to use and results-oriented. The features are robust and the partner support is unmatched. **What do you dislike about Okendo?** This particular platform demonstrates a significant positive deviation from baseline expectations, resulting in a favorable subjective assessment. Simply stated, there is nothing to dislike. **What problems is Okendo solving and how is that benefiting you?** This platform is the central hub of our retention program. ### 27. Highly recommended for reviews, referrals and loyalty **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Okendo?** Platform is second-to-none for ease of use & customisability - when we moved to Okendo's reviews platform from [a very well-established competitor] it was like jumping forward 10 years in terms of the platform design & capabilities. This then convinced us to use their loyalty & referrals modules when those came about - despite those modules being brand new at the time, they were every bit as capable and MUCH easier to use than the 'specialist' loyalty/referrals platform that we moved from. Shopify implementation was a cinch in all cases - we had an onboarding manager to hold our hand through it, but it all runs through app blocks so dropping those into the theme is no big deal. Setup on the back end is very straightforward. Design is very customisable from the platform, although we also added a bit of custom CSS to get everything seamless. **What do you dislike about Okendo?** Not much! Their reviews module has really good integrations with almost every ecomm tool going, but their loyalty & referrals modules were relatively new in mid-2024, so integrations that also included those modules were comparatively rare, but the key ones we needed were all fine. **What problems is Okendo solving and how is that benefiting you?** Syndicated reviews across multiple sites was an issue for some reviews platforms, but incredibly straightforward via Okendo. Review invites have a very high conversion rate (helped in no small part by the fact that we can offer loyalty points for reviews, entirely within Okendo). Some headaches we had through our old loyalty system (like reward items still being listed when they went out-of-stock) was a non-issue under Okendo. ### 28. Great Review App **Rating:** 4.0/5.0 stars **Reviewed by:** Suvimal Y. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Okendo?** The onboarding process was handled by the Okendo team themselves with weekly calls to monitor progress. The review widget looks good plus there are couple of good features like grouping products to merge reviews and adding additional attributes in the review form. **What do you dislike about Okendo?** Syndication is not very easy to major retail platforms. **What problems is Okendo solving and how is that benefiting you?** Good UI for reviews on our website. More customer data in each review. ### 29. Seamless Integration, But at a Cost **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Okendo?** Okendo makes collecting and showcasing customer reviews effortless. The integration with my Shopify store is seamless, making the entire process—from collecting reviews to displaying them—smooth and user-friendly. The customization options are great, and they add credibility to my brand without any extra hassle. **What do you dislike about Okendo?** The biggest downside is the price. I specifically pay for the Klaviyo integration, and while it works well, the cost is significantly higher than going through Klaviyo directly. It would be great if there were more flexible pricing options for small businesses looking to scale without breaking the bank. **What problems is Okendo solving and how is that benefiting you?** Collecting reviews and uploading them directly to the Shopify store without the added lift. ### 30. Great for Start-Ups **Rating:** 5.0/5.0 stars **Reviewed by:** Christina A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Okendo?** The implementation process was straightforward and we are able to give customers a fully branded, easy to use experience. As a small brand social proof is very important to us, and Okendo helps us gather and showcase reviews in a way that builds trust with our shoppers. **What do you dislike about Okendo?** We have had no challenges with the platform thus far. **What problems is Okendo solving and how is that benefiting you?** Gathering and showcasing social proof. ### 31. Okendo boosts our brand customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Caela C. | Director of customer experience, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Okendo?** Okendo is super easy to use with a platform that makes it easy to collect customer feedback **What do you dislike about Okendo?** There aren’t any downsides of using Okendo, but the analytics could be improved **What problems is Okendo solving and how is that benefiting you?** Okendo makes collecting and publishing reviews very easy ### 32. Great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Okendo?** Customer Service, very responsive, easy backend, we had the best onboarding rep that made the process easy. **What do you dislike about Okendo?** need enhanced analytics and metrics however I have been told that it is part of their roadmap **What problems is Okendo solving and how is that benefiting you?** we previously were on another review vendor that was very heavy on our site and were significantly more expensive. Okendo provides us with the same services at a much better price . ### 33. Customer Service Rep using Okendo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Okendo?** I really enjoy the profiles tab, that you can find almost everything for the customer that you would need through that tab. **What do you dislike about Okendo?** Occasionally there is a slight delay in the speed and that can be a set back. **What problems is Okendo solving and how is that benefiting you?** Okendo has a very simple platform. All that you need to better help the customer for the reviews and points are all on the same easy platform. ### 34. It's a great platform, works perfectly with Shopify. **Rating:** 4.0/5.0 stars **Reviewed by:** Adam W. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Okendo?** It's easy to use and manage. They offer many products to help grow your brand. **What do you dislike about Okendo?** The referral page is pretty expensive for a small brand while having a suite of other products. **What problems is Okendo solving and how is that benefiting you?** An easy integration and place for customers to make a review ### 35. Product that scales **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Okendo?** Okendo has been a great solution for our company from the time we launched and continues to serve our needs as we have scaled **What do you dislike about Okendo?** The inability to run targeted review campaigns for new products or syndicate to many major retailers **What problems is Okendo solving and how is that benefiting you?** Okendo has automated our review capture process which allows us to show a large volume of reviews on our website and drive conversion ### 36. easy to use, with great results! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Okendo?** I greatly appreciate that everything from loyalty and reviews, to redemption and quizzes are all under one roof. Easy user interface and reliable service. **What do you dislike about Okendo?** No downsides - any issues I have are quickly solved by the okendo team! **What problems is Okendo solving and how is that benefiting you?** handling customer reviews, loyalty, quizzes, and referrals ### 37. So surprised about the features **Rating:** 5.0/5.0 stars **Reviewed by:** Fatima N. | founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Okendo?** The personnalisation of the forms, very flexible **What do you dislike about Okendo?** For now everything is fine, i just wish i could have the custom question in the review form in english too. **What problems is Okendo solving and how is that benefiting you?** i can personnalize review by the design and custom question ### 38. Okendo customer service has been very helpful and great. Onboarding was very simple. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Okendo?** The customer service and their availability is outstanding. They are also very helpful on the backend. I also like how you can manually adjust customers' points. **What do you dislike about Okendo?** I do not see any downsides to Okendo. I think their rewards program is working very well for our customers. **What problems is Okendo solving and how is that benefiting you?** The rewards and loyalty programs that Okendo offers have been a major hit with our customers. We like that we can customize the offers and rewards also. ### 39. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Andee H. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Okendo?** Easy to use, set up, and let it work for you. It doesn't require constant monitoring! **What do you dislike about Okendo?** A few quirks on installation if you don't read completely. **What problems is Okendo solving and how is that benefiting you?** Review sharing ### 40. Step Up in the Rewards and Review World! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Okendo?** Love how easy and seamless the process was to get started on the software. **What do you dislike about Okendo?** Wish rewards discounts would be linked to the customer in Shopify when created. **What problems is Okendo solving and how is that benefiting you?** The ease of customer's leaving a review without slowing down site speed. ### 41. Fantastic experience, great products, great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Okendo?** We love the integrated plethora of options available, from reviews, to quizzes to surveys. **What do you dislike about Okendo?** The only things i would like to see an improvement in from Okendo would be additional features within the loyalty program (Eg. such as Vouchers when they hit tiered programs etc. **What problems is Okendo solving and how is that benefiting you?** Okendo is allowing us to show our customers genuine experience, whilst allowing us to simultaneously collect more data about our customers. ### 42. Easy to use but pricing could be more clear cut **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Okendo?** Ease of use, both in terms of onboarding and ongoing use. Review flows work well enough, including the incentives for leaving a review. **What do you dislike about Okendo?** The pricing rises according to credit use which wasn't clear at the start (ie how are credits spent). Rise has happened quicker than expected. **What problems is Okendo solving and how is that benefiting you?** Encourgaing customers to share their product experiences. ### 43. Intuative and dedicated team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Okendo?** The team is dedicated; they come equip with the resources and time to strategize on how best to achieve desired results. The interface is easy to use, dynamic in number of features, and the integration / implementation process was seamless. I appreciate all the customer support we've received. **What do you dislike about Okendo?** I do not have any feedback to provide here **What problems is Okendo solving and how is that benefiting you?** Increase quantity and ease of use for reviews, and implement and scale a rewards program. ### 44. Great Review Platform for D2C Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Okendo?** Pricing, ease of use, diverse product set and support **What do you dislike about Okendo?** The keyword search function when you're looking for phrases in reviews is not as strong as other platforms we've used **What problems is Okendo solving and how is that benefiting you?** Allowing us to A/B test different messaging see what will lead to the most reviews. Having reviews display on the site with good UX. ### 45. We use it as our review system across our 16 shopify stores **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Okendo?** It is plug & play, with great integrations to google shopping, klaviyo etc. **What do you dislike about Okendo?** Perhaps their pricing, although i do think it is fair. **What problems is Okendo solving and how is that benefiting you?** Getting reviews across 16 different shopify stores in 16 different languages, and still being able to benefit from each review in its local language, as they can be translated. ### 46. Solid reviews platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Okendo?** Easy to set up and customize - good Shopify integration **What do you dislike about Okendo?** Admin dashboard interface could use some updating **What problems is Okendo solving and how is that benefiting you?** Collecting and displaying product reviews on site ### 47. A brilliant app, but could be even better! **Rating:** 4.0/5.0 stars **Reviewed by:** Luke E. | Digital Experience Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Okendo?** Okendo has been brilliant for us so far. The implementation team have been great in getting us setup and helping us display product reviews at key touchpoints across our site. We've also seen a 4x uplift in conversion when a customer views our review widgets. **What do you dislike about Okendo?** We use our Loyalty Program in tandem with Okendo to incentivise reviews, however some users have found ways to cheat the system. Currently , there is no way of preventing customers from getting their incentive if they submit a substandard review, or fake image. **What problems is Okendo solving and how is that benefiting you?** Okendo faccilitates the collection and publishing of product reviews, providing social proof to our ecomerce store. We use Okendo in tandem with Klaviyo and LoyaltyLion. ### 48. Great product and Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Okendo?** Great Review Generator and support is top! **What do you dislike about Okendo?** refer a friend is a kind of weak. needs more features in regards to that offering. **What problems is Okendo solving and how is that benefiting you?** asks customers for reviews. ### 49. Has changed the way we think about reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin F. | Director, Inventory, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Okendo?** It has made it so much easier for our customer to provide their experience. We have seen the # of reviews that we receive multiply many times over. It was very easy to implement and makes for a better customer experience. **What do you dislike about Okendo?** I wish it was easier to syndicate reviews from our partner brands and their sites. Yes, they have upload functionality, but if only that process was a bit more seamless. **What problems is Okendo solving and how is that benefiting you?** It makes it so much easier for our customers to provide their experience. These insights give us credibility and allow us to gain trust from new customers. ### 50. Great all around reviews platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Okendo?** Easy to setup, manage, customize, and make changes. Relatively low management once you do the initial integration **What do you dislike about Okendo?** UX/UI of platform could be better. I've seen some competitors offer other features like UGC module, that would be a nice to have **What problems is Okendo solving and how is that benefiting you?** Requesting reviews, managing, publishing ## Okendo Discussions - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment - [View Okendo pricing details and edition comparison](https://www.g2.com/products/okendo/reviews?page=8&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+16%3A27%3A48+-0500&secure%5Bsession_id%5D=353067b0-6bfc-4fd3-af7a-17f285ff08f4&secure%5Btoken%5D=5980d50dc7d7a254a37384dffcbb55c4ab04ccf47f1da84ee1ff201c13540343&format=llm_user) ## Okendo Integrations - [AfterSell](https://www.g2.com/products/aftersell/reviews) - [AfterShip](https://www.g2.com/products/aftership/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Foursixty](https://www.g2.com/products/foursixty/reviews) - [Fuego](https://www.g2.com/products/fuego/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Iterable](https://www.g2.com/products/iterable/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Loop](https://www.g2.com/products/loop/reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Nosto](https://www.g2.com/products/nosto/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [Ordergroove](https://www.g2.com/products/ordergroove/reviews) - [PageFly Page Builder](https://www.g2.com/products/pagefly-page-builder/reviews) - [Postscript](https://www.g2.com/products/postscript/reviews) - [PowerReviews](https://www.g2.com/products/powerreviews/reviews) - [Rebuy](https://www.g2.com/products/rebuy/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Rise](https://www.g2.com/products/rise/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [Stay AI](https://www.g2.com/products/stay-ai/reviews) - [Tapcart](https://www.g2.com/products/tapcart-tapcart/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Triple Whale](https://www.g2.com/products/triple-whale/reviews) - [Zaymo](https://www.g2.com/products/zaymo/reviews) ## Okendo Features **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Use Cases** - E-commerce - Retail - Customer Service **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Mobile** - Mobile Optimization **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Okendo Alternatives - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (646 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews)