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PowerReviews Reviews
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Write a ReviewSarah M
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Super easy implementation process and the implementation team was super responsive and fixed any issues within a timely manner. Our account team is super helpful and friendly. They are always available/responsive which was a problem with some other review platforms we had previously worked with. I love the backend interface. It's user-friendly and I like that you can automate reporting so that we can easily distribute around the company as needed. They just released a UGC Analytics feature which is also very insightful and we can easily see what our customers are saying about us at a glance which is something we have been wanting for a long time. And the ability of syndication has done wonders for our conversion rate on marketplaces such as Walmart.com. Review collected by and hosted on G2.com.
What do you dislike?
There's not much I dislike with them, but I do wish we could put image galleries on other pages other than just the PDP's. We have a lot of category pages that could really benefit from bringing in what the customers are saying about us on those pages as well to entice them to explore the products further. They are always working to enhance the user experience though so I would not be surprised if this gets rolled out in the future. Review collected by and hosted on G2.com.
Melanie M
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Power Reviews has been a good asset for our company since we launched. On the customer side of things, their account Customer Success team is always happy to assist with needs and help navigate the ins-and-outs of the platform. We've seen a big uptick in review traffic since transitioning over from our previous site-based review system) and the Q&A is a nice feature to have available for our consumers. We also really like the concept of the word count slide, prompting reviewers to add just a little more detail to their reviews, making for stronger, more engaging content overall. Review collected by and hosted on G2.com.
What do you dislike?
I would love to see more communication/customization within our review platform itself. We may be limited based on our current Power Reviews package, but adding in a comment box to each review (to note why a review has been unpublished internally, for example) would be really useful for our review team. It would allow multiple users to engage with the platform and note when we follow up internally with customers for more information, keeping a record of our interactions and reminding us to prompt for an updated review. Review collected by and hosted on G2.com.
Ayelet F
In House Counsel & Operations
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
I love the interface of the backend and the ability to customize it on the front end for product landing page visual consistency. We have customized our pages extensively to give a seamless consumer journey. I like how the PowerReviews team has consistently strived to improve their platform and software. We have taken advantage of their different tools to help our customers get a great idea about their product before purchasing. Review collected by and hosted on G2.com.
What do you dislike?
I don't like that the platform doesn't support metadata and that the content isn't native on the page harming SEO, it looks great but wish it was benefitting our SEO efforts more. I really wish we could have native content like "highlighted" reviews that would feed into the native product page. Review collected by and hosted on G2.com.
Kat B
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
The account team I work with at PowerReviews is amazing, as is the ease of navigating the backend of their platform. First of all, the account team that I've worked with at Power Reviews have always been extremely helpful and have always gone above and beyond to work with me on pricing and making sure my company is getting the best solution for what our needs are with implementing power reviews. Secondly, the back end platform is extremely user friendly and intuitive, making using the platform an easy part of my daily task list. Review collected by and hosted on G2.com.
What do you dislike?
Honestly, I haven't come across a downside while using Power Reviews - no complaints as far as the people I've worked with or the product itself. Review collected by and hosted on G2.com.
UH
User in Health, Wellness and Fitness
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
Not sure. Virtually no training was provided to our team. In addition, the platform is incomplete for user-friendliness factors like search. Review collected by and hosted on G2.com.
What do you dislike?
PowerReviews allow company to hide all negative reviews. This allows unfair representation of consumer sentiment and feedback about products. Review collected by and hosted on G2.com.
Michael D
Head of Ecommerce & Digital Marketing
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
The marketing team used PowerReviews to allow customers to review products purchased on our website. PowerReviews was used across the entire company but mainly focused on the marketing and merchandising team. It was a helpful and necessary platform since customer reviews are extremely important to have for an online retail company. It gave us insight and any product with a review saw an increased rate of conversion to purchase. The customers clearly valued having customer reviews on the site. Review collected by and hosted on G2.com.
What do you dislike?
Power review needs to improve the segmentation of candidates for product seeding. Getting a critical mass of customers to participate in PowerReviews is critical to the success of the program. Overall customer support has been positive but there's been a couple of instances of slow response to our service tickets or emails. Review collected by and hosted on G2.com.
AA
Administrator in Arts and Crafts
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
I've worked with the Power Reviews team for over 10 years. Through the years the team has always been responsive to our account and our needs. Their innovation through the years of product additions has added nicely to their offerings including Social Collection, Sampling Program, etc... Review collected by and hosted on G2.com.
What do you dislike?
My only dislike is, and it's not the fault of Power Reviews, is the open network, or lack there of with the BazzarVoice customers. We've had to sign a separate agreement with BazaarVoice to have our reviews display on Kohls.com. Review collected by and hosted on G2.com.
AF
Administrator in Food & Beverages
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Power Reviews is very responsive. Whenever we have had an issue with syndication, reporting, or any other pieces of the tool they address the issue in a very timely manner. Review collected by and hosted on G2.com.
What do you dislike?
The tool seems expensive for the experience and output that is delivered. It takes someone to actively manage reviews and the platform. We are constantly working with retail partners to address syndication problems. Review collected by and hosted on G2.com.
UH
User in Health, Wellness and Fitness
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
The ability to have syndication to other retailers has been very helpful. The actual review interface is also really beneficial, and we've seen an improved review rate since making the switch. Review collected by and hosted on G2.com.
What do you dislike?
I wish there were more details about the review ask emails, who they are going to, and the ability to see individual emails going out. Review collected by and hosted on G2.com.
Pete Z
VP of Ecommerce
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
David M
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Our support team is fantastic. They're on top of every issue and question and they've increased engagement exponentially. Review collected by and hosted on G2.com.
What do you dislike?
The only issue we have is with syndication. We had to use PR for review display and BZ for syndication. I look forward to PR having all the syndication in house, so we can just use them as our single reviews vendor. Review collected by and hosted on G2.com.
AE
Administrator in Electrical/Electronic Manufacturing
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
PowerReviews was easy to implement, is full-featured, low-maintenance and the team is dedicated to minimizing any work on our end. It is easily customizable via CSS and their team worked with us to tweak the standard offering in many ways. This has been a home run from day one. Review collected by and hosted on G2.com.
What do you dislike?
There's little to dislike. I could envision a somewhat less confusing arrangement of the reporting interface, but I believe they're working on that. Review collected by and hosted on G2.com.
AR
Administrator in Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Wonderful to work with, fairly simple to manage the technical integration Review collected by and hosted on G2.com.
What do you dislike?
Still have to syndicate through BizarreVoice, which is a substantial extra expense and some technical lift Review collected by and hosted on G2.com.
Jeff C
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Toby M
Senior Marketing Analyst
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
PowerReviews has both review and Q&A tools for user-generated content management. Easy to use and the support team is helpful. Review collected by and hosted on G2.com.
What do you dislike?
I guess it's a downside for all third party tools which have a script to put on the website which slows down the page loading. Review collected by and hosted on G2.com.
AR
Administrator in Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
PR offers cutting edge solutions and all reps that we've dealt with have been awesome. Always calling us about new capabilities and they're so invested in our growth. Great partnership. Review collected by and hosted on G2.com.
What do you dislike?
Power Reviews has been an amazing partner. There is nothing that I dislike. Review collected by and hosted on G2.com.
Jeffrey B
CX Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
What I love most about PowerReviews is the dashboard/interface. It is easy to use and navigate, has all the important tools in eyesight, and just looks miles better than those clunky services we've used in the past. I love that you can customize views/reports right there in the dashboard then download that report. It's consistently updated too for the best experience. Review collected by and hosted on G2.com.
What do you dislike?
The thing I don't like is the product feed setup. It takes some time and is finicky if you go about making many changes. All solutions on the market today suffer from this so not necessarily a PowerReviews issue. I just wish there was an easier way to load products in the dashboard. Review collected by and hosted on G2.com.
AR
Administrator in Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
It helps the customer make more informed decisions about what they're buying. The platform itself is pretty user-friendly and the customer service and reps are really helpful. Review collected by and hosted on G2.com.
What do you dislike?
The only thing I dislike is out own system integration with Power Reviews. Review collected by and hosted on G2.com.
Scott Y
Surf Instructor / Lead Guide
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
PowerReviews syndication and sampling program. We sent out 1000 samples and received a nice batch of quality authentic reviews. The reviews were syndicated across our retail partners websites. Review collected by and hosted on G2.com.
What do you dislike?
The old user portal, but the new one is great. The old portal was a little bit difficult to manage, but the new one is fantastic. You can view all reviews in real time and use the integrated tools to tag and unpublish as you see fit. Review collected by and hosted on G2.com.
AR
Administrator in Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
The functionality is so easy. Love the ability to update reviews. AND Q & As are a super useful addition to our product descriptions. Review collected by and hosted on G2.com.
What do you dislike?
We aren't keen that we can't mark things as done unless we respond to them. Also Q & As drop off the work list after a certain time, so for older questions we have to search. Review collected by and hosted on G2.com.
Johnathan K
VP of Marketing and Sales
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
I enjoy the ease of use their dashboard is. I have a lot of team members of different departments use their dashboard and everyone finds it easy to use and fully functional. The reporting is great and easy to use. I am very much a "do it myself" user and like being able to modify reports and searches to how I want them to work/show. Review collected by and hosted on G2.com.
What do you dislike?
I am not crazy about the ticketing support system. I don't have a dedicated rep I can email or call when I have an issue. A lot of services have gone to the ticket system though, so I just buck up and deal with it. We have a fair bit of customizing we can do, but there is a lot that is still "global" settings that we cannot change. I prefer to be able to tweak the look and use more, but I'm not crying about it. Review collected by and hosted on G2.com.
AC
Administrator in Consumer Goods
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
Great account support team and willingness to treat relationship as a true partnership. When working correctly, review syndication is incredible value. Acquisition of Bzzagent also creates a new way to partner on sampling, could be seamless integration with Power Reviews WAR and syndication services Review collected by and hosted on G2.com.
What do you dislike?
Unfortunate repercussions are still being felt as a result of the BV split -- current team is handcuffed, however, this was always a potential outcome and feels like a miss on the Power Reviews team to have not planned better and renegotiated individual relationships with each retailer Review collected by and hosted on G2.com.
UA
User in Apparel & Fashion
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
Moderation platform is easy to use and simple to navigate. Q&A and Review replies are easy to complete and update. Daily reports are easy to implement. It is simple to create needed reports and provide for business needs. Reporting can be downloaded to Google docs which makes it easy to share and work with. Review collected by and hosted on G2.com.
What do you dislike?
You are unable to sort Unanswered Q&A by time, ex: change to oldest to newest instead of newest first. email notifications of Q&A are not clickable, so when notified by email you have to search for the Q&A in the dashboard to answer instead of one click taking you directly to the question. Review collected by and hosted on G2.com.
Kristina Cerminara R
Manager, Online Optimization
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
What I like best about Power Reviews is their genuine passion for their customers success. My client success manager is always quick to respond to any emails and offering new and fresh ideas on ways we can optimize our ratings, reviews and ugc. Review collected by and hosted on G2.com.
What do you dislike?
The only thing that would be great to get fixed is if the unsubscribe link in the email actually unsubscribed the customer from receiving the second email asking for a review. Right now that functionality does not exist to my knowledge. Review collected by and hosted on G2.com.
UC
User in Consumer Goods
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
The team at Power Reviews has been very helpful in not only getting the functionality up and running on our site quickly and seamlessly during the onboarding process but also staying on top of sharing new features, troubleshooting site issues and working with our brand to expand review coverage on .com. Review collected by and hosted on G2.com.
What do you dislike?
The dashboard is extremely un-intuitive and does not provide data that is clear or streamlined. The reporting is also limited and could be more robust, and therefore, more helpful to our overall measurement and strategy. Review collected by and hosted on G2.com.
