Okendo Reviews & Product Details

They've expanded their reach to cover most of my needs, from reviews to referrals, loyalty, and surveys, all in one place (and saved money). Review collected by and hosted on G2.com.

They have a couple of items that aren't as polished as those in some other apps, but they are continuing to seek feedback and roll out updates. Review collected by and hosted on G2.com.

I like that Okendo makes it easy for customers to leave reviews, with built-in automations, and helps us collect authentic reviews that provide trust signals. I also like having a real person assigned to our account who knows our brand and goals, supports us, and teaches us how to use Okendo to achieve those goals. The initial setup was pretty easy for me, though it may not be as easy for someone who isn’t seasoned in setting up a reviews platform. Review collected by and hosted on G2.com.

I haven't found anything that doesn't work well yet, but I could use more customization options in Okendo so I have less manual setup. AI capabilities would also be nice to take manual setup and processes off our plates and help us manage the full reviews and loyalty ecosystem in one platform. Setup was pretty easy for me, though I think it may not be as easy for someone who isn't seasoned in setting up a reviews platform. Review collected by and hosted on G2.com.

I use Okendo to collect reviews on Shopify, and it makes collecting them easy. The seller interface is easy to use, and the pricing is very competitive compared to some of the other top names in the industry. The onsite widgets look nice, are easy to install and turn on, and make it easy for customers to find what they’re looking for in a product review. The Shopify connection works very well. Customer service is really good: they reply quickly when we have an issue and seem willing to help. I also remember the initial setup being fairly easy. Review collected by and hosted on G2.com.

I wish adding other services, like quizzes and loyalty programs alongside reviews, wasn’t so expensive. Review collected by and hosted on G2.com.

We recently worked with Freyja and the Okendo team on creating a new hair quiz for our website, and the entire experience was amazing from start to finish.

The Okendo team as a whole was such a pleasure to work with - organised, collaborative, and genuinely invested in delivering a great result. We’re so happy with how the quiz turned out and really appreciate all the time, care, and effort that went into bringing it to life. Review collected by and hosted on G2.com.

Nothing! The team was such a pleasure to work with. Review collected by and hosted on G2.com.

The tools are really well thought through, and the team was willing to put in the effort to implement the solution exactly as we needed and wanted. Throughout the onboarding and implementation process, everything felt professional, and our contacts were consistently helpful; suggesting improvements and checking in with us even after the implementation was done. The UI is easy to understand, intuitive and navigate and we could connect it easily with the rest of our tool stack. Overall, it feels like a complete solution and so we think the cost is justified. Review collected by and hosted on G2.com.

The only thing that we disliked was the time it took to implement our custom solution, which was longer than expected and communicated. Review collected by and hosted on G2.com.

What stands out most to us is how reliable and intuitive the platform is. As a brand that prioritizes sustainability and a clean aesthetic, we needed a way to showcase social proof without it feeling “cluttered” or distracting. Okendo lets us shape the review experience so it feels premium, stays streamlined, and aligns closely with our brand ethos. Review collected by and hosted on G2.com.

If I had to nitpick, I’d say the onboarding process felt a bit drawn out. It was stretched across several calls when it probably could have been condensed into two: one to align on brand intent and technical requirements, and a second to walk through and review the final implementation. Review collected by and hosted on G2.com.

Adding the Performance Insights dashboard has been a huge upgrade for us. It’s very user-friendly, and it lets me combine their high-level sentiment data with our own internal metrics so I can make customer experience decisions faster. Review collected by and hosted on G2.com.

I really wish the platform offered more native analysis around specific review themes. Right now, I have to export our review data and run it through a separate AI tool just to identify recurring topics or product-specific complaints. A built-in “theme engine” that could automatically cluster feedback into clear categories like “fit,” “durability,” or “packaging” would save me a lot of manual effort and make it much easier to spot patterns quickly. Review collected by and hosted on G2.com.

It’s been a huge help in optimizing our entire marketing stack. Having our loyalty program, customer quizzes, and surveys all managed through a single dashboard has really simplified our overall strategy. The team is also incredibly quick to respond whenever we run into a technical snag, and the integration with our existing SMS and email tools works exactly as promised. Review collected by and hosted on G2.com.

The migration process for our loyalty members was pretty frustrating. We ended up losing a lot of historical data on existing customers. Now we can’t see the specific ways they earned points in the past, or their detailed transaction history from before the switch. It feels like we’ve lost part of the “story” behind our most loyal shoppers, which makes it harder to understand their history and engagement over time. Review collected by and hosted on G2.com.

The customer support is very comprehensive, the team really takes the time to understand your needs and ensure everything is set up for you. The onboarding was thorough and seamless. Review collected by and hosted on G2.com.

So far we've only encountered a lack of flexibility in one feature we would like, but there's a work around Review collected by and hosted on G2.com.

I like that Okendo is very user-friendly, which makes it easy to use. I also find it super easy to set up, especially with the help of the Okendo team. The use of review tags for marketing is something I value a lot. Overall, the team is amazing, making me rate it a 10 for recommending to others. Review collected by and hosted on G2.com.

The AI responses on reviews are a bit problematic because sometimes they respond as if there is an image, even when there isn't one. We've informed our partners about this issue. Review collected by and hosted on G2.com.