# Loox vs Okendo Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Okendo excels in customer support, with users highlighting the "great customer support" and the ease of managing the backend. This is particularly beneficial for small businesses looking for reliable assistance during their setup and ongoing use.
- **Users say** that Loox offers a straightforward and user-friendly experience, with many appreciating its "friendly and easy to use" interface. This simplicity can be a significant advantage for businesses that prioritize quick implementation without the need for extensive training.
- **Reviewers mention** that Okendo's onboarding process is notably smooth, with the team actively assisting in bulk configuration, which saves time and effort. This hands-on approach can be a game-changer for businesses that may not have the technical expertise to set up the software independently.
- **According to verified reviews** , Loox shines in its flexibility and customization options, allowing brands to tailor their product reviews effectively. Users appreciate the ability to provide transparency and user-generated content, which can enhance customer trust and engagement.
- **G2 reviewers highlight** that while Okendo has a higher overall satisfaction score, Loox's recent reviews indicate a strong performance in meeting user requirements, suggesting that it may cater well to specific business needs despite its lower overall rating.
- **Users report** that Okendo's integration capabilities with platforms like Shopify are seamless, making it easy to incorporate into existing workflows. This integration is a crucial factor for businesses looking to streamline their operations and enhance their e-commerce capabilities.



| | Loox | Okendo | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 30 | 370 | 
| **Largest Market Segment** | Small-Business (86.7% of reviews) | Small-Business (75.9% of reviews) | 
| **Entry Level Price** | $9.99 Per Month | $19.00 Per Month | 

---
## Top Pros & Cons

### Loox

**Not enough data**

### Okendo

Pros:
- Ease of Use (183 reviews)
- Customer Support (159 reviews)

Cons:
- Limited Customization (29 reviews)
- Missing Features (26 reviews)

---
## Ratings Comparison
| Rating | Loox | Okendo | 
|---|---|---|
  | **Meets Requirements** | 9.5 (27 reviews) | 8.9 (258 reviews) | 
  | **Ease of Use** | 9.2 (27 reviews) | 9.0 (263 reviews) | 
  | **Ease of Setup** | 9.4 (12 reviews) | 9.0 (235 reviews) | 
  | **Ease of Admin** | 9.8 (10 reviews) | 9.1 (120 reviews) | 
  | **Quality of Support** | 9.1 (27 reviews) | 9.4 (253 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (10 reviews) | 9.3 (119 reviews) | 
  | **Product Direction (% positive)** | 8.7 (26 reviews) | 9.5 (256 reviews) | 

---
## Pricing

### Loox

#### Entry-Level Pricing

Plan: Beginner

Price: $9.99 Per Month

Description: Up to 100 automatic review requests emails, discount code, and onsite features. Easily import reviews from other apps. 

Key Features:
- 100 Automatic review requests
- Discount for photo reviews
- Basic AliExpress importer

[Browse all 3 editions](https://www.g2.com/products/loox/pricing)

#### Free Trial

Yes

### Okendo

#### Entry-Level Pricing

Plan: Essential

Price: $19.00 Per Month

Description: Up to 200 orders per month 

Key Features:
- For just $19/month, the Essentials plan has everything needed to start collecting customer reviews today. 14-day free trial. Easy setup.

[Browse all 5 editions](https://www.g2.com/products/okendo/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Loox** | 9.0/10 | 6 |
| **Okendo** | 8.0/10 | 236 |

#### Collection

| Feature | Loox | Okendo | 
|---|---|---|
| **Authentification** | Not enough data | 7.4 (124 reviews) | 
| **Review Forms** | 8.7 (5 reviews) ✓ Verified | 8.8 (155 reviews) | 
| **Personalization** | Not enough data | 8.2 (133 reviews) | 
| **Engagement** | 7.7 (5 reviews) ✓ Verified | 8.3 (125 reviews) | 
| **Community Q&A** | Not enough data | 7.8 (120 reviews) | 

#### Agentic AI - Review Management

| Feature | Loox | Okendo | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 6.5 (64 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.4 (64 reviews) | 

#### Moderation

| Feature | Loox | Okendo | 
|---|---|---|
| **Reviewer Validation** | Not enough data | 8.8 (132 reviews) | 
| **Response Types** | Not enough data | 8.8 (128 reviews) | 
| **Legal Agreements** | Not enough data | 8.2 (119 reviews) | 

#### Use Cases

| Feature | Loox | Okendo | 
|---|---|---|
| **E-commerce** | 9.3 (5 reviews) ✓ Verified | 9.3 (158 reviews) | 
| **Retail** | Not enough data | 7.8 (121 reviews) | 
| **Customer Service** | Not enough data | 8.6 (144 reviews) | 

#### Administration

| Feature | Loox | Okendo | 
|---|---|---|
| **Incentives** | Not enough data | 8.3 (137 reviews) | 
| **Syndication** | Feature Not Available | 7.9 (122 reviews) | 
| **Insights** | Not enough data | 8.0 (146 reviews) | 
| **Content** | Not enough data | 8.7 (131 reviews) | 
| **Sampling** | Feature Not Available | 6.5 (108 reviews) | 

#### Display Options

| Feature | Loox | Okendo | 
|---|---|---|
| **Badges** | Not enough data | 7.5 (115 reviews) | 
| **Widgets** | 8.7 (5 reviews) ✓ Verified | 8.6 (148 reviews) | 
| **Integration & APIs** | 10.0 (5 reviews) ✓ Verified | 8.8 (159 reviews) | 
| **Marketing** | 9.3 (5 reviews) ✓ Verified | 7.6 (119 reviews) | 

#### Generative AI

| Feature | Loox | Okendo | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.8 (78 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Loox** | N/A | N/A |
| **Okendo** | 8.0/10 | 28 |

#### Survey Management

| Feature | Loox | Okendo | 
|---|---|---|
| **Survey Builder** | Not enough data | 8.3 (27 reviews) | 
| **Question Types** | Not enough data | 8.7 (25 reviews) | 
| **Templates** | Not enough data | 8.4 (25 reviews) | 
| **Survey Distribution** | Not enough data | 8.4 (26 reviews) | 

#### Survey Customization

| Feature | Loox | Okendo | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.5 (25 reviews) | 
| **Branding** | Not enough data | 8.8 (25 reviews) | 
| **Multimedia Support** | Not enough data | 8.4 (24 reviews) | 
| **Multilingual Surveys** | Not enough data | 7.2 (24 reviews) | 

#### Survey Insights

| Feature | Loox | Okendo | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.5 (28 reviews) | 
| **BI Tools Integration** | Not enough data | 7.5 (24 reviews) | 
| **Data Exporting** | Not enough data | 7.8 (26 reviews) | 
| **Permissions** | Not enough data | 8.2 (25 reviews) | 

#### Agentic AI - Survey

| Feature | Loox | Okendo | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.3 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (13 reviews) | 
| **Decision Making** | Not enough data | 7.3 (13 reviews) | 

### Loyalty Management

| Product | Score | Reviews |
|---|---|---|
| **Loox** | N/A | N/A |
| **Okendo** | 7.4/10 | 39 |

#### Loyalty Experience

| Feature | Loox | Okendo | 
|---|---|---|
| **Loyalty Engine** | Not enough data | 8.7 (36 reviews) | 
| **Rewards** | Not enough data | 8.3 (33 reviews) | 
| **Membership** | Not enough data | 8.5 (31 reviews) | 
| **Personalization** | Not enough data | 7.6 (31 reviews) | 
| **Gamification** | Not enough data | 6.7 (31 reviews) | 
| **Loyalty Cards** | Not enough data | 6.7 (30 reviews) | 

#### Loyalty Platform

| Feature | Loox | Okendo | 
|---|---|---|
| **Communication Tools** | Not enough data | 8.0 (29 reviews) | 
| **Customer Relationship Management (CRM)** | Not enough data | 8.0 (30 reviews) | 
| **Loyalty Analytics** | Not enough data | 8.0 (28 reviews) | 
| **Localization** | Not enough data | 7.1 (29 reviews) | 
| **Integrations** | Not enough data | 8.4 (33 reviews) | 

#### Agentic AI - Loyalty Management

| Feature | Loox | Okendo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.2 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 6.8 (19 reviews) | 
| **Adaptive Learning** | Not enough data | 5.7 (18 reviews) | 
| **Proactive Assistance** | Not enough data | 5.6 (18 reviews) | 

### Social Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Loox** | N/A | N/A |
| **Okendo** | N/A | N/A |

#### Content

| Feature | Loox | Okendo | 
|---|---|---|
| **Types** | Not enough data | Not enough data | 
| **Migration** | Not enough data | Not enough data | 
| **Publishing** | Not enough data | Not enough data | 
| **UGC** | Not enough data | Not enough data | 

#### Engagement

| Feature | Loox | Okendo | 
|---|---|---|
| **Live Streaming** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Conversational Commerce** | Not enough data | Not enough data | 
| **Moderation** | Not enough data | Not enough data | 

#### Social Shopping

| Feature | Loox | Okendo | 
|---|---|---|
| **Promotions** | Not enough data | Not enough data | 
| **Shoppable Media** | Not enough data | Not enough data | 
| **AR/VR** | Not enough data | Not enough data | 
| **Social Store** | Not enough data | Not enough data | 

#### Analytics

| Feature | Loox | Okendo | 
|---|---|---|
| **Product Insights** | Not enough data | Not enough data | 
| **Social Listening** | Not enough data | Not enough data | 
| **Campaigns** | Not enough data | Not enough data | 

### User-Generated Content

| Product | Score | Reviews |
|---|---|---|
| **Loox** | N/A | N/A |
| **Okendo** | N/A | N/A |

#### Visual UGC

| Feature | Loox | Okendo | 
|---|---|---|
| **Campaign Customization** | Not enough data | Not enough data | 
| **Widget Customization** | Not enough data | Not enough data | 
| **Widget** | Not enough data | Not enough data | 
| **Media Library** | Not enough data | Not enough data | 

#### Integrations

| Feature | Loox | Okendo | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Content Creation** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Rights Management** | Not enough data | Not enough data | 

#### Support

| Feature | Loox | Okendo | 
|---|---|---|
| **Onboarding** | Not enough data | Not enough data | 
| **24/7 Client Support** | Not enough data | Not enough data | 

#### Performance

| Feature | Loox | Okendo | 
|---|---|---|
| **UGC Analytics** | Not enough data | Not enough data | 
| **Lazy-Loading** | Not enough data | Not enough data | 

### Influencer Marketing Platforms

| Product | Score | Reviews |
|---|---|---|
| **Loox** | N/A | N/A |
| **Okendo** | N/A | N/A |

#### Influencer Marketing

| Feature | Loox | Okendo | 
|---|---|---|
| **Influencer Recruitment** | Not enough data | Not enough data | 
| **Influencer Scoring** | Not enough data | Not enough data | 
| **Audience Analysis** | Not enough data | Not enough data | 
| **Influencer Segmentation** | Not enough data | Not enough data | 
| **Influencer Collaboration** | Not enough data | Not enough data | 
| **User-Generated Content (UGC) Management** | Not enough data | Not enough data | 
| **Content Approval** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **Data Importing and Exporting Tools** | Not enough data | Not enough data | 
| **Influencer Whitelisting** | Not enough data | Not enough data | 
| **Influencer Compensation** | Not enough data | Not enough data | 
| **Social Commerce** | Not enough data | Not enough data | 
| **E-Commerce Integration** | Not enough data | Not enough data | 

#### Agentic AI - Influencer Marketing Platforms

| Feature | Loox | Okendo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Loox** | N/A | N/A |
| **Okendo** | 4.3/10 | 6 |

#### Agentic AI - Customer Advocacy

| Feature | Loox | Okendo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.4 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 4.2 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 4.4 (6 reviews) | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Loox** | N/A | N/A |
| **Okendo** | 6.0/10 | 35 |

#### Consumer Intelligence

| Feature | Loox | Okendo | 
|---|---|---|
| **Customer Feedback** | Not enough data | 9.3 (34 reviews) | 
| **Competitive Intelligence** | Not enough data | 7.6 (26 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.5 (27 reviews) | 

#### Reporting

| Feature | Loox | Okendo | 
|---|---|---|
| **Revenue Reporting** | Not enough data | 7.2 (21 reviews) | 
| **Corporate Reporting** | Not enough data | 6.6 (17 reviews) | 
| **Dashboard** | Not enough data | 8.2 (20 reviews) | 

#### Media Monitoring

| Feature | Loox | Okendo | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | 5.1 (15 reviews) | 
| **Social Media Management** | Not enough data | 5.0 (15 reviews) | 
| **Digital Media Monitoring** | Not enough data | 4.9 (15 reviews) | 

#### In-House Management

| Feature | Loox | Okendo | 
|---|---|---|
| **Employee Performance** | Not enough data | 4.7 (13 reviews) | 
| **Team Workflow** | Not enough data | 5.9 (13 reviews) | 

#### Generative AI

| Feature | Loox | Okendo | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.0 (8 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | Loox | Okendo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.7 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 4.2 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.4 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 4.7 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 5.0 (6 reviews) | 
| **Decision Making** | Not enough data | 4.7 (6 reviews) | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Loox** | N/A | N/A |
| **Okendo** | N/A | N/A |

#### Discovery

| Feature | Loox | Okendo | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | Loox | Okendo | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | Loox | Okendo | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | Loox | Okendo | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to Loox (3):** [User-Generated Content Platforms](https://www.g2.com/categories/user-generated-content-platforms), [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms), [Influencer Marketing Platforms](https://www.g2.com/categories/influencer-marketing-platforms)

**Unique to Okendo (4):** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Survey Software](https://www.g2.com/categories/survey), [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy)


---
## Reviewer Demographics

### By Company Size

| Segment | Loox | Okendo | 
|---|---|---|
| **Small-Business** | 86.7% | 75.9% | 
| **Mid-Market** | 13.3% | 23.8% | 
| **Enterprise** | 0% | 0.3% | 

### By Industry

#### Loox

- **Apparel & Fashion:** 30.0%
- **Retail:** 23.3%
- **Food & Beverages:** 10.0%
- **Consumer Goods:** 6.7%
- **Consulting:** 3.3%
- **Oil & Energy:** 3.3%
- **Luxury Goods & Jewelry:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Fine Art:** 3.3%
- **Events Services:** 3.3%
- **Other:** 10.0%

#### Okendo

- **Retail:** 23.6%
- **Consumer Goods:** 18.0%
- **Apparel & Fashion:** 17.6%
- **Health, Wellness and Fitness:** 10.5%
- **Cosmetics:** 9.0%
- **Food & Beverages:** 5.2%
- **Marketing and Advertising:** 4.1%
- **Sporting Goods:** 3.0%
- **Consumer Electronics:** 2.2%
- **Furniture:** 1.5%
- **Other:** 5.2%

---
## Alternatives

### Alternatives to Loox

- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (644 reviews)
- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Trustpilot](https://www.g2.com/products/trustpilot/reviews) — 3.4/5 stars (258 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1207 reviews)
- [inBeat](https://www.g2.com/products/inbeat/reviews) — 4.9/5 stars (585 reviews)
- [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) — 4.2/5 stars (674 reviews)
- [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) — 4.4/5 stars (382 reviews)
- [Dash Social](https://www.g2.com/products/dash-social/reviews) — 4.7/5 stars (406 reviews)
- [Later Social](https://www.g2.com/products/later-social/reviews) — 4.5/5 stars (380 reviews)

### Alternatives to Okendo

- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (644 reviews)
- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) — 4.6/5 stars (594 reviews)
- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Smile.io](https://www.g2.com/products/smile-io/reviews) — 4.6/5 stars (440 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1354 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1002 reviews)
- [Experience.com](https://www.g2.com/products/experience-com/reviews) — 4.8/5 stars (377 reviews)
- [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) — 4.6/5 stars (5518 reviews)

---
## Top Discussions

### Loox

- Title: [What is loox?](https://www.g2.com/discussions/what-is-loox) — 2 comments, 1 upvote
  > **Top comment:** "A review platform which start from a very low price!"
- Title: [How Can I Use Loox To Post My Facebook/ Instagram Ad (Photo Ad / Video Ad)](https://www.g2.com/discussions/25278-how-can-i-use-loox-to-post-my-facebook-instagram-ad-photo-ad-video-ad) — 1 comment, 1 upvote
  > **Top comment:** "Hey Trevor,

For displaying photo reviews on Facebook or Instagram ads, I recommend using our Integration with Admonks, which allows you to launch powerful..."
- Title: [Can Loox really post onto Facebook? I mean without conditions like I first need 2000 likes on Facebook... I would like that feature.](https://www.g2.com/discussions/25163-can-loox-really-post-onto-facebook-i-mean-without-conditions-like-i-first-need-2000-likes-on-facebook-i-would-like-that-feature) — 1 comment, 1 upvote
  > **Top comment:** "Hey Wes,

Posting a review to your Facebook business page is available regardless of the number of likes your page has. The 2,000 limitation applies only..."

### Okendo

- Title: [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) — 1 comment
  > **Top comment:** "Okendo is used by eCommerce brands to collect and showcase customer reviews, ratings, photos, and videos on their websites. It helps businesses build trust,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/loox-vs-okendo)