# Postscript Reviews **Vendor:** Postscript **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.8/5.0 **Total Reviews:** 161 ## About Postscript Postscript is trusted by 10,000+ Shopify and Shopify Plus stores like Ruggable, Dr. Squatch, and Feastables who are ready to turn SMS into their number one revenue channel. With Postscript’s SMS Revenue Platform, you’ve got everything you need to drive conversations and conversions across every stage of the customer journey. Whether 1:1 or at scale, Postscript assures your texts are personalized, conversational, and compliant. Start with SMS Marketing: Grow your subscriber list, develop and test your messaging strategy, deliver excellent customer service, and drive purchases and loyalty—all in one place. Go even further with SMS Sales: We pair a team of expertly-trained sales associates with our purpose-built SMS Sales software to proactively engage with your subscribers and convert more of them into satisfied customers. We're a fully remote team of 200+ employees across the US and Canada, and we're backed by some outstanding investors—including Accomplice and Y Combinator. We're a product-first company, but more than anything else, our competitive advantage is that we care—a lot. Like, we really, really care. This shows in many ways, from responding to customers at all hours and selling fairly and honestly, to how we've built the Postscript product. ## Postscript Reviews ### 1. I got ripped off by Postcript. Do not use this sms platform **Rating:** 0.0/5.0 stars **Reviewed by:** Kiyamel N. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Postscript?** Easy to use but now worth it because they charge me $500 a month for platform fee and they refuse to cancel it after I was charged without using it. They are very condescending. **What do you dislike about Postscript?** This platform is really a scam, it's overpriced with very little ROI. I was charged $500 for platform fees. Imagine a platform charging you $500 for nothing. **What problems is Postscript solving and how is that benefiting you?** SMS marketing is everywhere at a lower price.At first, I thought they were making me money by reaching out to my customers by setting up SMS messages, but then I found out that it's costing me too much. ### 2. Simple, Easy-to-Use Platform Driving Strong Performance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Postscript?** Postscript is a simple, easy-to-use platform. Our CSM is great and always brings new ideas to the table, helping us A/B test across pop-ups, campaigns, and journeys. It integrates with our other platforms where we need it to, and it has driven strong performance for our brand. **What do you dislike about Postscript?** For certain parts of our business, it feels like it’s lacking in tech innovation, and we’ve had to create workarounds to get things done. **What problems is Postscript solving and how is that benefiting you?** Postscript has been helping us build a best-in-class SMS program that drives revenue while also personalizing how we connect with our subscribers. ### 3. Great Platform with OUTSTANDING Support **Rating:** 5.0/5.0 stars **Reviewed by:** Megan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Postscript?** We are still within the first month of utilizing Postscript, however, the onboarding process has been seamless. The platform is incredibly intuitive- but if I did have any questions in my first month my onboarding team was quick to answer and provide support. We have noticed tremendous differences working with an SMS-first platform. Postscript has shared 2 new updates to the platform to better customer experience. It is obvious they are listening to customer feedback about the platform which is really refreshing and exciting to be a part of. The SMS team that we have worked with thus far has started to feel like an extension of our marketing team- we are really excited to know for certain that we are best in class and even ahead of the curve when it comes to our strategy now. **What do you dislike about Postscript?** No cons! Still too early to note if there are any but we really have enjoyed our experience thus far. **What problems is Postscript solving and how is that benefiting you?** Postscript has helped streamline our flows and come up with a more tactical approach to campaign building! They are on the cutting edge of the SMS industry so it is comforting to know as a customer we are always getting the best technology! ### 4. Good platform. Great support. **Rating:** 5.0/5.0 stars **Reviewed by:** Walker J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Postscript?** It's still early, but so far the platform is clean to use and fairly intuitive. There has been a bit of a learning curve migrating from a competitor, but support has been super helpful answer questions and resolving any issues we've encountered. Being and SMS-first platform there are still some things to get used to, but overall I think it will be a positive switch allowing us to really leverage the SMS channel. **What do you dislike about Postscript?** Documentation could be a little more comprehensive, especially from an integrations standpoint. For example, it would be nice to have a more detailed overview of how Postscript interacts with Shopify. There also seems to be multiple articles covering similar topics (albeit with nuanced differences). These could maybe be cleaned up a bit to make them a little more streamlined. **What problems is Postscript solving and how is that benefiting you?** Ramp up SMS marketing channel ### 5. Postscript helped us scale our SMS program **Rating:** 4.0/5.0 stars **Reviewed by:** April G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Postscript?** We used Postscript to build our SMS program from just starting out and sending our 1st text message, to being our biggest channel for our lifetime value practice. Their customer service is incredible and they have always been willing to work with us if anything popped up. The metrics they’ve developed on their dashboard are incredibly helpful to have calculated automatically for you. Postcript has proven themselves to be experts in the SMS arena. **What do you dislike about Postscript?** Unfortunately they don’t integrate with other E-Commerce stores, other than Shopify. **What problems is Postscript solving and how is that benefiting you?** Customers receive a lot of marketing these days, and SMS is a fantastic tool for increasing visibility with your customer base. Postscript helped us scale our SMS program, and we’ve since developed a large text following who show a lot of engagement with our messages. ### 6. Greatest SMS Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Alacia M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Postscript?** We really appreciate how Postscript took our wish list and goals and came to us with strategy and plan. We really love how quick they are to respond when we have questions or need help of any sort and we really like how easy to work with everyone is! **What do you dislike about Postscript?** The flows seem intimidating at first, but once you get into them and going, it's not too bad! **What problems is Postscript solving and how is that benefiting you?** We really wanted to work with an SMS provider that helped us with strategy and could give us a data driven list of things to implement, and so far that's what we've got! ### 7. Keyword Working **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan F. | Mortgage Loan Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Postscript?** There are a lot of options for creativity even on the free (or very cheap) version. **What do you dislike about Postscript?** So far, the only issue I've run into is the issue I had today. I wanted to use this keyword to incentivize a discount code. But if someone is already opted in they may or may not receive it, and I don't think I will have a way of telling unless they message me on other outlet. **What problems is Postscript solving and how is that benefiting you?** People are moving away from Email. They like having marketing notifications texted. Open rate, and click rate on sms is better than email. ### 8. A True Extension of Our Marketing Team **Rating:** 5.0/5.0 stars **Reviewed by:** Matt B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Postscript?** Partnering with Postscript has been a no-brainer for us. SMS is the perfect channel to both reliably reach our best customers and build our brand. Our Postscript Plus account managers have acted as a true extension of our team and constantly take the initiative to find new opportunities. After working with dozens of agencies and strategic partners, Postscript sits at the top of our list. **What do you dislike about Postscript?** It is difficult to find something we dislike. Our only area for improvement has been with glitches with custom on site popups - but the Postscript Plus team has been incredibly helpful in building custom workarounds with different integrations and working around the clock to solve issues during big campaigns. **What problems is Postscript solving and how is that benefiting you?** Postscript helps us automate our SMS flows, build stronger customer relationships and strengthen our brand. They make it easy for customers to subscribe to SMS and connect with them immediately. ### 9. Seamless software that increases revenue **Rating:** 5.0/5.0 stars **Reviewed by:** jake f. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Postscript?** The staff that are always on hand to help you out! **What do you dislike about Postscript?** It's a bit complex and not clear how everything links together **What problems is Postscript solving and how is that benefiting you?** Retargeting customers and getting middle and bottom of funnel purchasers across the line ### 10. I recommend Postscript if you want a successful SMS partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Postscript?** Postscript's interface is user-friendly and we are able to reach more people with our sms messages. Our ROI's are better. Pricing is very competitive. Love their customer service which we can use the chat and/or email our rep. We are able to get an answer quick and efficiently. Postscript doesn't push us to spend and push broadcasts, they are there to guide on best practices and make it easy to grow. **What do you dislike about Postscript?** So far, we're only a couple of months in, and there are no cons to report. **What problems is Postscript solving and how is that benefiting you?** On time delivery Strong ROI Reduced SMS and MMS rates Excellent Customer Service ### 11. Taylor is the best **Rating:** 4.5/5.0 stars **Reviewed by:** naz g. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Postscript?** I LOVE TAYLOR!!!<3 She is quite honestly the most helpful and patient person that has helped me on this app. and made everything so easy and fun to learn. **What do you dislike about Postscript?** Its hard to understand the analytics for me as a first time user **What problems is Postscript solving and how is that benefiting you?** Sms marketing ### 12. Postscript customer support Agent: Taylor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Postscript?** The ease of use with the application. I rarely have trouble setting up campaings or automations. The customer support is really nice and the team members are very friendly. **What do you dislike about Postscript?** I haven't had any problemds with postscript. I can't think of any qualities I dislike so far using this seamless applicaiton. I would reccoemnd it to anyone wanting to do sms. **What problems is Postscript solving and how is that benefiting you?** Postscript is helping my cusotmers that truly don't want to miss out on my brand by being able to contact them anytime I need to. Providing them with the products they desire. ### 13. Been my go-to since I started my business! **Rating:** 5.0/5.0 stars **Reviewed by:** Ebony H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Postscript?** Customer service is super responsive and friendly. They are always making updates and hosting helpful webinars. **What do you dislike about Postscript?** I wish the platform was easier to navigate. i.e. seeing all subscribers **What problems is Postscript solving and how is that benefiting you?** It's helping me keep my sms subscribers organized and integrates with my email marketing platform. ### 14. Top notch customer support! **Rating:** 4.0/5.0 stars **Reviewed by:** Danae Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about Postscript?** They feel like a true extension of our team - we trust that they are really tackling SMS as if our company were their own. **What do you dislike about Postscript?** As with any platform, there are always features you want to use that do not exist yet leading to some minor limitations. **What problems is Postscript solving and how is that benefiting you?** Increased SMS revenue contribution to the business, which is incremental to our other CRM channels. They're also helping solve bandwidth issues by taking most of the work for copy and scheduling from our team internally which has been great! They also fully dedicate their time to thinking of ways we can improve our SMS program so our internal teams can focus elsewhere knowing we are in good hands. ### 15. A fantastic SMS solution! **Rating:** 4.5/5.0 stars **Reviewed by:** Eva D. | Associate Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about Postscript?** From setup to use, Postscript is easy to implement and work with! With Postscript+, the team is always there if you need help, inspiration, or feedback. And the dashboard gives a great at-a-glance view of how your account is doing. **What do you dislike about Postscript?** The segmentation feature could be built out more to include multiple list exclusions. At the moment, you're only able to include one list and exclude one list, but I would love to be able to exclude multiple lists. **What problems is Postscript solving and how is that benefiting you?** Postscript is helping us reach our customers in a fun and effective way. We are able to build community and brand affinity through SMS marketing as well as drive sales. ### 16. Postscript has the best customer service and SMS marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Postscript?** Postscript staff is quick to answer your questions and help with anything that you need. I have worked with many of the staff members via chat and phone and they always provide the best support. **What do you dislike about Postscript?** There is nothing I dislike about the service. Five stars! **What problems is Postscript solving and how is that benefiting you?** Postcript helps with SMS market. It's important to have this type of service. ### 17. Some of the best customer service I've ever had. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Postscript?** Their program is intuitive enough for a newcomer to figure out on their own but their customer service is really what sets them apart. **What do you dislike about Postscript?** Not on postscript, but due to the regulations there is a slight learning curve for first time sms marketers. **What problems is Postscript solving and how is that benefiting you?** Making it easy to grow our SMS subscriber list and communicate our special events with them ### 18. Collaborative & Thoughtful Partners **Rating:** 4.5/5.0 stars **Reviewed by:** Connor D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Postscript?** We migrated from another leading SMS partner to Postscript recently due to some capability limitations and have loved the onboarding experience and initial results so far. The team is quick to respond, proactive in recommendations and thoughtful about our business and understanding our goals. **What do you dislike about Postscript?** Limitations on advanced experimentation, but my hope is they'll continue to build out capabilities here. **What problems is Postscript solving and how is that benefiting you?** Driving repeat purchase rates for existing customers. ### 19. Great SMS platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Postscript?** Far more cost-effective than Klaviyo and offers a better user experience. Plus great support! **What do you dislike about Postscript?** Nothing so far, everything is functioning well. **What problems is Postscript solving and how is that benefiting you?** A more cost-effective SMS solution with better support and user experience for us and the customer. ### 20. I've Really Enjoyed Working With Postscript For Over 3 Years **Rating:** 5.0/5.0 stars **Reviewed by:** Russell S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Postscript?** The culture and team at Postscript are awesome! Their team is super helpful and they are always cranking out new SMS features that help us meet our goals at Nomatic. **What do you dislike about Postscript?** The on-platform analytics could use a good overhaul. There are certain metrics that I'd like to be able to see in platform that aren't possible yet. At least they have some analytics, but they could be much better in my opinion. **Recommendations to others considering Postscript:** They are way more helpful and their culture is way better than other SMS platforms I have worked with and evaluated. They really do want to see my brand succeed. They are always putting out new awesome features that help level up our SMS game. **What problems is Postscript solving and how is that benefiting you?** We use Postscript to drive revenue, engage our most engaged audience, and build our brand among some of our biggest supporters. Postscript is always coming out with new features to help us do this. ### 21. Postscript is for Business Growth, Period! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Postscript?** Postscript is one of the best investments I have made for my business. After struggling with average email open rates, I sought a more effective way to engage with my customers. With Postscript's easy-to-use tools, I quickly grew my list and converted engaged visitors into buyers. Postscript also helps my brand deliver personalized service. Customers can make inquiries, reach out for support, or reply to text messages at their convenience. Lastly, I cannot say enough about the support team at Postscript. The Postscript team is genuinely passionate about the success of their clients. I appreciate the empathy and care from my lovely Account Manager, Ally, and my outstanding Customer Success Manager, Travis. Travis' in-depth knowledge and diligent guidance have helped me implement best practices, exceed my goals, and grow my average ROI to over 60x. If you are a founder like me and seek the best app to help you exceed your marketing goals and grow your business, Postscript is for you. **What do you dislike about Postscript?** Overall, I am immensely pleased with Postscript. I would like for the team to consider improving the mobile experience of the app, especially for those of us who may wish to schedule a campaign on the go. **Recommendations to others considering Postscript:** Get started with Postscript as soon as you can. You'll wish you began earlier! **What problems is Postscript solving and how is that benefiting you?** Postscript has helped my brand grow in customer engagement, sales, conversions, attentive service and support. I especially appreciate the automation features that help us grow revenue on auto-pilot. I also appreciate the way Postscript communicates SMS best practices, monthly ROI reports, compliance updates and new product features. ### 22. Excellent support & strategic partners **Rating:** 5.0/5.0 stars **Reviewed by:** Kellen F. | Head of E-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Postscript?** They're always bringing new ideas to the table and suggesting ways to optimize our program while still being creative and at the forefront of new features **What do you dislike about Postscript?** There are very few downsides! Our only area for improvement is the ability to integrate with more vendors out of our digital suite. Postscript has built in integrations with many but we'd love to integrate with more someday! **What problems is Postscript solving and how is that benefiting you?** Retention, improving customer engagement when email engagement is declining & offering brand-centric moments that feel exclusive and special for our SMS file ### 23. great product with great results **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney D. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Postscript?** Love the functionality of Postscript. We have seen excellent results from implementing Postscript into our marketing plan and using it to grow our SMS list larger. **What do you dislike about Postscript?** The one downsize of Postscript is the price. SMS is a more expensive platform to reach your audience and customers. It costs a good amount to send out SMS with any emojis or images. **What problems is Postscript solving and how is that benefiting you?** Postscript solves our sms problem and allows us to reach our customers in a new way. The conversion rate for SMS is much higher than what we see from email sources. ### 24. Great and Easy Service to Start Your SMS Journey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Postscript?** The onboarding experience was the easiest and as close to white glove as you could possibly get without hand holding. The onboarding crew 100% set us up for success with our transition from attentive. **What do you dislike about Postscript?** We have been using Postscript for a few months so there is not really a lot to dislike just yet as we are still figuring things out. Invoices are a lump sum charge and not line-itemized, although we knew that going in, as one of their big financial draws is that there are no hidden or additional fees. **What problems is Postscript solving and how is that benefiting you?** Postscript handles a lot of the automation SMS flows which ultimately saves us a lot of time. There were also integrations with RichPanel (our self-service CS platform) that attentive did not have at the time. ### 25. Amazing SMS Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** tina c. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Postscript?** That's it's very easy to set up and send sms. Also seeing the data helps what sms work and which one didn't. Templates for the sms is great when you can't think of anything **What do you dislike about Postscript?** That sometimes your credits don't rollover to the next month. **Recommendations to others considering Postscript:** It's a great app **What problems is Postscript solving and how is that benefiting you?** It help me reach my audience quicker and able to generate sales faster. The sign up newsletter is great but also how you can create your own keywords for your business ### 26. Best app for accruing customer’s I’ve used! **Rating:** 5.0/5.0 stars **Reviewed by:** Iesha S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Postscript?** The customer service is the best! They a **What do you dislike about Postscript?** Re always ready to help, and with very effective solutions! I also love the ease of sending a text and that they provide you what to text if you need ideas! **What problems is Postscript solving and how is that benefiting you?** Solving my problem of easy subscribing customers and connecting with them faster. My live sales have increased in view and my sales have increased because of postscript! ### 27. Absolutely delightful experience **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan T. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Postscript?** The flow systems, and overall user friendlyness **What do you dislike about Postscript?** Not much to dislike. I wish there was a way to segment easier **What problems is Postscript solving and how is that benefiting you?** Allowing me to reach out to my signees has been a positive financial decision ### 28. Has opened up a new channel of communications with our customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Tom W. | Channel Chief Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Postscript?** Makes it very easy to get promotions in front of our customers. We have had increased responsiveness to sales as a result of using Postscript. **What do you dislike about Postscript?** There is a learning curve of where to find features to use. Do the training or contact support which is very helpful. **What problems is Postscript solving and how is that benefiting you?** Have not had any major problems. ### 29. Best SMS solution out there! **Rating:** 4.5/5.0 stars **Reviewed by:** Chris P. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Postscript?** Main dashboard for sending campaigns is really easy. **What do you dislike about Postscript?** The occasional bug with new features is annoying. **What problems is Postscript solving and how is that benefiting you?** Easier ways to grow 'owned' assets and drive revenue & profit on command. ### 30. We switched to Postscript last fall and have been so happy with the performance and support. **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Postscript?** Customer service is the best! We are so glad we switched to PS. **What do you dislike about Postscript?** There's nothing I can think of! They have been wonderful! **Recommendations to others considering Postscript:** We have been through several SMS agencies, and Postscript has by far been the most supportive. **What problems is Postscript solving and how is that benefiting you?** They have helped us solve automation issues, which has resulted in higher revenue. ### 31. POSTSCRIPT ! game changer for the SMS world **Rating:** 5.0/5.0 stars **Reviewed by:** Alex L. | business development manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Postscript?** i love how easy POSTSCRIPT made it for a new customer like me to get setup, integrated, and weekly reviews until i was able to create/analyze/and review my own campaigns or automation. **What do you dislike about Postscript?** There is not one thing I dislike about postscript. Everything and everyone at the company has been a breeze to work with. since starting SMS marketing in addition to email marketing, our ROI has increased tremendously. **Recommendations to others considering Postscript:** I highly recommend giving POSTSCRIPT a try. It is super easy to setup and definitely worth the investment. In 2021, people are glued to their phones and will open up a SMS much more than a e-mail which can then get stuck in a junk box and never viewed. They provide you with an onboarding specialist who will hold your hand and walk you through the initial setup and even offer their recommendations on marketing strategies. We were having a positive ROI within the first few days of using postscript. I reccoemnd taking advantage of using the onboarding specialist so you are making sure you start off on the right path to a successful SMS marketing strategy. The additional revenue that SMS marketing is brining in speaks for itself! Take the leap now and don't get left in the dust. **What problems is Postscript solving and how is that benefiting you?** our open rate via e-mail marketing was always fairly low. Since starting to collect SMS from our customers at both homepage and at checkout, our open rate has 4X with SMS vs E-mail marketing. ### 32. Great App for SMS Marketing: Works well with Shopfy & Klaviyo **Rating:** 4.0/5.0 stars **Reviewed by:** Pranjali G. | Marketing Manager, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Postscript?** The App is easy to use and navigate. It works well with Shopfiy & Klaviyo by integrating segmented lists, user properties in just a matter of a few clicks and provides good customer success support. **What do you dislike about Postscript?** I'm not too fond that they still haven't worked on list exclusions, which means that you have to spend a few more minutes creating separate lists. Also, they need to work on better-looking analytics and reports on the platform. **Recommendations to others considering Postscript:** Definitely request for an account manager who can help you set up the campaigns and flows and help set up API calls. They're helpful; be patient. **What problems is Postscript solving and how is that benefiting you?** It helps us capture more customers' phone numbers and reach them directly via SMS. It has helped us increase ROI, reduce browse and cart abandonments and sending reminders during the holidays. ### 33. Amazing Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Erika A. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Postscript?** Absolutely love the helpful customer service! **What do you dislike about Postscript?** I wish there was a smaller plan for businesses that are just starting out and don't have huge subsriber lists. **What problems is Postscript solving and how is that benefiting you?** Postscript gives my small business another platform to reach customers and keep them informed on sales, promotions, etc. ### 34. Great User Experience. Even Better Team. ROI Rocket. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Postscript?** Truthfully the team is the best part. They are wildly helpful and empathetic. They are creative and come with a TON of great ideas. **What do you dislike about Postscript?** I think there could be some improvements on reports to better understand attribution. **Recommendations to others considering Postscript:** Don't just sent sales and promos. Treat your SMS audience carefully and use it to grow a deeper relationship. **What problems is Postscript solving and how is that benefiting you?** Engage with our customers in the easiest way, both for support and fun communication. Drive unique and regular deals to specific groups of people quickly. ### 35. I recommend your service ALL THE TIME! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristine M. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Postscript?** The ease of use, and the integration with shopify is KEY for me! **What do you dislike about Postscript?** Pricing could be better, I send a lot of texts! **What problems is Postscript solving and how is that benefiting you?** I am reaching my customers more frequently now ### 36. Postscript has been a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Femke G. | SMS consultant for Ecommerce brands, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2022 **What do you like best about Postscript?** I love how easy they make it to set up campaigns. The user interface is awesome and easy to get around! Another thing, They also have A TON of resources for merchants and agency owners to use - to empower you on your SMS journey! **What do you dislike about Postscript?** The only thing I would suggest is to work on a better interface for the analytics. **What problems is Postscript solving and how is that benefiting you?** They have helped us retain more customer with sms for sure ### 37. The most features at the best price **Rating:** 5.0/5.0 stars **Reviewed by:** Candace R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Postscript?** All the keyword and segment features! . **What do you dislike about Postscript?** I haven't found anything I dislike. . **Recommendations to others considering Postscript:** This app has everything you're looking for, PLUS things that you didn't realize you wanted in a texting service. I have tried them all and this is by far the most advanced and surprisingly the best price! It was really intuitive to use and if I ever had a question, support was with me within 2 minutes. It's perfect for my boutique, and I feel like it would be great for all businesses - large or small! **What problems is Postscript solving and how is that benefiting you?** I like being able to segment my customers so that my active and not so active text messagers receive the amount of texts they'd like! There are more options than just "all or none" of my messages! ### 38. Increased my average revenue per customer using Postscript **Rating:** 5.0/5.0 stars **Reviewed by:** Alex K. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Postscript?** Extremely easy to install. Setup from the Shopify store took only a few minutes, and I was sending my first text messages the first day. I thought it would be much more involved, but it was straightforward to set up. **What do you dislike about Postscript?** I haven't come across any downsides from using the product. As with anything of value, it isn't free so expect to pay for what you ultimately need to have in your toolbag if you want to connect with customers. **What problems is Postscript solving and how is that benefiting you?** Having templates for sending essential messages has dramatically changed how we connect with our customers. Relaying real-time information to our customers on relevant offers has helped us increase our average revenue per customer. ### 39. Hands down the best SMS marketing platform for Shopify **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Postscript?** The customer service is unmatched, the team is always there to help answer any questions I may have. **What do you dislike about Postscript?** I really enjoy using the new flow builder and the keyword features. However I wish there was a way to convert the old legacy automations into flow builder. I also wish you could associate a klaviyo form signup with a keyword, this way would make setting up the welcome automation much easier **What problems is Postscript solving and how is that benefiting you?** Helping me drive engagement with my customers ### 40. Amazing Features/Customer Support. Analytics needs work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Postscript?** I've used PostScript for 2 years and I am a huge fan. We've tested other SMS tools but always choose to stick with our team at PostScript. PostScript is amazing with features, ability to segment, set up automations. Strongest integration we've seen with ReCharge. But the biggest win for them is strategy and support. I give a 10/10 to their account strategy and support. The people they have working with them on the account strategy support teams are incredible. Features are important, but a tool is nothing without good execution. Running a mid-8 figure ecom business, with a lean team, we are always lacking resources. Having amazing team at PostScript to guide us helps us get done more with less. **What do you dislike about Postscript?** My only area of disappointment is analytics, and the UI. I'm constantly asking our rep to pull things manually because it's not possible to do in the interface, and I feel bad. The tool is very light on features to sort your flows/campaigns. Which causes a lot of headache as you get a more complex account or want to look at historical data. You are left clicking through list after list of campaigns and automations which by default show lifetime numbers. There's no date range function in flows/campaigns. You are stuck with lifetime metrics, even campaigns that ran long ago. All they would need to do is add a date range selector. Also putting metrics like new subscribers, credits used. The UI in it's current form has been "static" for a while. Really looking forward to see their engineering teams step up and make PostScript what it is capable of. Will gladly revise this to 10/10 if they can fix some of these basic usability/reporting functions. **What problems is Postscript solving and how is that benefiting you?** Driving SMS revenue through smart segmentation of our audience ### 41. AMAZING. The BEST sms marketing in the business. Extremely easy integration into my tech stack **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan C. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Postscript?** They were able to automate my text marketing effortlessly and dramatically increase my retention rate. Their customer service is stellar; They are super responsive and helpful. I have already increased my ROI significantly. **What do you dislike about Postscript?** Nothing, they have been amazing. I couldn't be more satisfied. **What problems is Postscript solving and how is that benefiting you?** It helps up capture more data and reach more customers directly through SMS. With Postscript we have increased our ROI, reduced cart abandonments, and increased our holiday revenue by staying in touch with our users. ### 42. Wish we had signed up sooner! **Rating:** 5.0/5.0 stars **Reviewed by:** Giovanna R. | Influencer Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Postscript?** Postscript is honestly the best! Incredibly intuitive platform and fantastic customer service. Wes was super helpful in answering all our questions & getting us launched in a very short period. Unmatched service. We've seen more sales in SMS vs. email in just over a few weeks of implementing Postscript. Wish we had signed up sooner! **What do you dislike about Postscript?** Nothing comes to mind about what we dislike! **What problems is Postscript solving and how is that benefiting you?** Simple, instant, and effective way to retain customers + boost sales. ### 43. Great platform for connecting and Potential Growth! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Postscript?** The connection to our customers is awesome! No other platform gives us that personal connection. **What do you dislike about Postscript?** I think Postscript needs more Canadian-specific features. **What problems is Postscript solving and how is that benefiting you?** Connecting to our customers as well as helping target our large range of customers we have as a result of having a large range of brands. ### 44. Thanks for the Help! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Postscript?** Honestly, I've worked with a few different SMS platforms in my day, but Postscript has been one of the easiest to use. I was a little lukewarm on it (only because I was trained on other platforms), but after my experience with Sylvia and the support team, all of that changed. They were so helpful to me as I navigated an issue with a pop-up and making sure that everything was talking to each other clearly. She followed up with me and was responsive and communicative throughout the process, and was consistently looking to help me and be on my side, not just sending articles to help me sort it out myself, but by talking to her team and chatting with her engineers about the core root of the issue. It took a while to resolve, but she was patient and thorough and made sure that I knew it was going to be resolved! Thanks Sylvia. :) **What do you dislike about Postscript?** N/A for the time being! Sometimes the segmenting can be a tad confusing, but it's nothing to fret over. **Recommendations to others considering Postscript:** The level of customer service is just *chef's kiss* fantastic. **What problems is Postscript solving and how is that benefiting you?** SMS communications through a client account -- that SMS can be a valuable resource for retailers, e-comm, and DTC businesses! ### 45. Great Potential **Rating:** 3.5/5.0 stars **Reviewed by:** Marianne F. | CX Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Postscript?** It's great for customers to have a quick and easy way to reach out about promotional texts and other inquiries. **What do you dislike about Postscript?** The integrations with Gorgias don't allow the CS team to see exactly what promotion the customer is referring to in their message - it's an extra process to look for that information. **Recommendations to others considering Postscript:** Even with its limitations, it's worth it if there's a support team addressing customers inquiries. **What problems is Postscript solving and how is that benefiting you?** More and easier ways for customers to contact us - it's been great for customer retention. ### 46. Postscript makes us money! **Rating:** 5.0/5.0 stars **Reviewed by:** Madeleine D. | Ecommerce Ops Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Postscript?** Their customer service us stellar because they are super responsive and helpful whenever problems arise. **What do you dislike about Postscript?** Their reporting lacks depth. It's too basic. **Recommendations to others considering Postscript:** use it use it use it - it's super easy to set up and use on a regular basis and of yeah it makes a TON of money for your business! **What problems is Postscript solving and how is that benefiting you?** Growing our owned marketing channels Increasing customer engagement/feeling of community ### 47. Really good account support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Postscript?** How helpful and readily available to help our account manager is. **What do you dislike about Postscript?** Cannot seem to get a weekly "how many new subscribers" metric. **What problems is Postscript solving and how is that benefiting you?** Targeting our subscribers/Dana another way. Bringing in more $ ### 48. Great SMS platform **Rating:** 5.0/5.0 stars **Reviewed by:** Chris V. | president, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Postscript?** Love all the segments you can create. You can target so many different people based on how they interact on your site. Ive used some other SMS platforms and PostScripts is definitely a step above them. Super easy to use as well. If you spend a certain amount a month you get a dedicated rep and they are super helpful! **What do you dislike about Postscript?** I don't love the pricing/ credit structure. I think a pay as you go feature would be much more beneficial for users **What problems is Postscript solving and how is that benefiting you?** we are able to help customers 1 on 1 and they seem to really like the personalized experiences ### 49. Postscript has put us ahead of our competitors **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn S. | Owner of NutriFit, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Postscript?** Ease of use and the customer support. Once you get the hang of the dashboard, it really is easy to use. **What do you dislike about Postscript?** Pricey. But well worth the investment. We saw six figures in sales from postcript in our first year. **What problems is Postscript solving and how is that benefiting you?** I woudnt say its a problem, but growing our list is probably the biggest obstacle. More subscribers, equals more revenue and sales. ### 50. Recommend to all small business owners. **Rating:** 5.0/5.0 stars **Reviewed by:** Brianne H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Postscript?** Although I don't use Postscript to the maximum extent that I should, I've always been happy with what I've done SO FAR. I'm excited to see the benefits of integrating Klaviyo lists & segments with Postscript to send more distinctive texts and GIFS to my customers. Customer service has been extremely helpful as well. Cailee Rye was 10/10 today answering all of my questions! **What do you dislike about Postscript?** I haven't encountered anything negative other than myself not taking the time to learn more. **What problems is Postscript solving and how is that benefiting you?** My abandoned cart automation has been much more successful through SMS compared to e-mail. ## Postscript Discussions - [What is Postscript used for?](https://www.g2.com/discussions/postscript-what-is-postscript-used-for) - [What is PostScript in Photoshop?](https://www.g2.com/discussions/what-is-postscript-in-photoshop) - [Is PostScript still used?](https://www.g2.com/discussions/is-postscript-still-used) - [What is PostScript format?](https://www.g2.com/discussions/what-is-postscript-format) - [What is PostScript used for?](https://www.g2.com/discussions/what-is-postscript-used-for) - [View Postscript pricing details and edition comparison](https://www.g2.com/products/postscript/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+12%3A28%3A33+-0500&secure%5Bsession_id%5D=d783f3e1-f0f1-4414-80af-aa9831033528&secure%5Btoken%5D=cd4dad8bee1aaae344b3fc152140e6ec401002ecae5bce362a2ba5d8e6a817e4&format=llm_user) ## Postscript Integrations - [Okendo](https://www.g2.com/products/okendo/reviews) ## Postscript Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **SMS Platform** - Reporting - Automation - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Postscript Alternatives - [Attentive](https://www.g2.com/products/attentive/reviews) - 4.5/5.0 (1,376 reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,308 reviews) - [Emotive](https://www.g2.com/products/emotive/reviews) - 4.5/5.0 (206 reviews)