# Okendo vs Reviews.io Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Okendo excels in user-friendliness, with many praising its straightforward admin panel and seamless onboarding process. Users appreciate how easy it is to collect high-quality, detailed reviews, allowing customers to upload photos and videos effortlessly.
- **Users say** that Reviews.io offers a unique platform for capturing a wide range of customer feedback, from thoughtful insights to creative expressions. This versatility is highlighted by users who find the platform engaging and effective for gathering diverse opinions.
- **According to verified reviews** , Okendo's integration capabilities, particularly with Klaviyo, enhance its functionality for Shopify brands. Reviewers mention that this integration helps drive sales and collect valuable customer feedback through quizzes and surveys.
- **Reviewers mention** that while Reviews.io has a slightly higher star rating, its overall G2 Score indicates it faces challenges in market presence compared to Okendo. Users have noted that the platform can sometimes struggle with specific workflow needs, particularly during setup.
- **G2 reviewers highlight** that Reviews.io provides excellent support, with users noting the team's approachability and responsiveness during the review migration process. This level of customer service is a significant advantage for businesses transitioning to the platform.
- **Users report** that Okendo's focus on collecting detailed reviews, including specific attributes like fit or sizing, sets it apart in the market. This feature is particularly beneficial for e-commerce brands looking to enhance their product descriptions and customer engagement.



| | Okendo | Reviews.io | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 424 | 652 | 
| **Largest Market Segment** | Small-Business (76.0% of reviews) | Small-Business (85.1% of reviews) | 
| **Entry Level Price** | $19.00 Per Month | $29.00 300 Review Invites Per Month | 

---
## Top Pros & Cons

### Okendo

Pros:
- Ease of Use (183 reviews)
- Customer Support (159 reviews)

Cons:
- Limited Customization (29 reviews)
- Missing Features (26 reviews)

### Reviews.io

Pros:
- Customer Support (91 reviews)
- Helpful (53 reviews)

Cons:
- Expensive (11 reviews)
- Poor Customer Support (8 reviews)

---
## Ratings Comparison
| Rating | Okendo | Reviews.io | 
|---|---|---|
  | **Meets Requirements** | 9.0 (304 reviews) | 9.2 (543 reviews) | 
  | **Ease of Use** | 9.1 (310 reviews) | 8.9 (549 reviews) | 
  | **Ease of Setup** | 9.0 (280 reviews) | 8.6 (417 reviews) | 
  | **Ease of Admin** | 9.1 (138 reviews) | 9.0 (317 reviews) | 
  | **Quality of Support** | 9.5 (299 reviews) | 9.6 (547 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (136 reviews) | 9.4 (317 reviews) | 
  | **Product Direction (% positive)** | 9.5 (296 reviews) | 9.3 (492 reviews) | 

---
## Pricing

### Okendo

#### Entry-Level Pricing

Plan: Essential

Price: $19.00 Per Month

Description: Up to 200 orders per month 

Key Features:
- For just $19/month, the Essentials plan has everything needed to start collecting customer reviews today. 14-day free trial. Easy setup.

[Browse all 5 editions](https://www.g2.com/products/okendo/pricing)

#### Free Trial

Yes

### Reviews.io

#### Entry-Level Pricing

Plan: Essentials 

Price: $29.00 300 Review Invites Per Month

Description: Build trust & drive conversions, it's easier than ever to get started.

Key Features:
- Product & Company Reviews 
- Photo & Video Reviews 
- Automated Review Collection 

[Browse all 4 editions](https://www.g2.com/products/reviews-io/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Okendo** | N/A | N/A |
| **Reviews.io** | N/A | N/A |

#### Additional Functionality

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Okendo** | 8.0/10 | 281 |
| **Reviews.io** | 8.5/10 | 250 |

#### Collection

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Authentication** | 7.4 (125 reviews) | 8.3 (126 reviews) | 
| **Review Forms** | 8.9 (172 reviews) | 8.8 (227 reviews) ✓ Verified | 
| **Personalization** | 8.2 (135 reviews) | 8.6 (221 reviews) ✓ Verified | 
| **Engagement** | 8.3 (126 reviews) | 8.6 (212 reviews) ✓ Verified | 
| **Community Q&A** | 7.8 (121 reviews) | 8.2 (188 reviews) ✓ Verified | 

#### Agentic AI - Review Management

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Adaptive Learning** | 6.5 (65 reviews) | 7.6 (14 reviews) | 
| **Natural Language Interaction** | 6.4 (65 reviews) | 8.0 (14 reviews) | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Reminders** | Not enough data | Not enough data | 
| **Review Monitoring** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Review Notification** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Response Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **SEO Management** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Review Badge Management** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Review Request** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Multi-Channel Campaigns** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 

#### Moderation

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Reviewer Validation** | 8.9 (135 reviews) | 8.9 (212 reviews) ✓ Verified | 
| **Response Types** | 8.8 (131 reviews) | 8.8 (205 reviews) ✓ Verified | 
| **Legal Agreements** | 8.2 (119 reviews) | 8.3 (177 reviews) ✓ Verified | 

#### Use Cases

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **E-commerce** | 9.4 (179 reviews) | 9.0 (198 reviews) ✓ Verified | 
| **Retail** | 7.8 (123 reviews) | 8.6 (176 reviews) ✓ Verified | 
| **Customer Service** | 8.7 (150 reviews) | 9.0 (205 reviews) ✓ Verified | 

#### Administration

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Incentives** | 8.3 (143 reviews) | 7.6 (164 reviews) ✓ Verified | 
| **Syndication** | 7.9 (128 reviews) | 8.0 (102 reviews) | 
| **Insights** | 8.0 (159 reviews) | 8.4 (173 reviews) ✓ Verified | 
| **Content** | 8.8 (135 reviews) | 8.7 (177 reviews) ✓ Verified | 
| **Sampling** | 6.5 (108 reviews) | Feature Not Available | 

#### Display Options

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Badges** | 7.5 (118 reviews) | 8.5 (172 reviews) ✓ Verified | 
| **Widgets** | 8.7 (159 reviews) | 8.9 (198 reviews) ✓ Verified | 
| **Third-Party Integrations** | 8.9 (183 reviews) | 8.8 (193 reviews) ✓ Verified | 
| **Marketing** | 7.6 (119 reviews) | 8.5 (174 reviews) ✓ Verified | 
| **Social Media Integration** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **AI Text Generation** | 6.8 (81 reviews) | 8.0 (102 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Okendo** | 8.0/10 | 30 |
| **Reviews.io** | N/A | N/A |

#### Survey Management

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Survey Builder** | 8.3 (28 reviews) | Not enough data | 
| **Customizable Questions** | 8.7 (25 reviews) | Not enough data | 
| **Templates** | 8.4 (25 reviews) | Not enough data | 
| **Survey Distribution** | 8.4 (26 reviews) | Not enough data | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Site Intercept Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Question Branching** | 8.5 (25 reviews) | Not enough data | 
| **Branding** | 8.8 (25 reviews) | Not enough data | 
| **Multimedia Support** | 8.4 (24 reviews) | Not enough data | 
| **Multilingual Surveys** | 7.2 (24 reviews) | Not enough data | 

#### Survey Insights

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Reporting & Analytics** | 8.6 (29 reviews) | Not enough data | 
| **BI Tools Integration** | 7.5 (24 reviews) | Not enough data | 
| **Data Exporting** | 7.8 (26 reviews) | Not enough data | 
| **Permissions** | 8.2 (25 reviews) | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Data Analysis Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Adaptive Learning** | 7.3 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (13 reviews) | Not enough data | 
| **Decision Making** | 7.3 (13 reviews) | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Single Sign On** | Not enough data | Not enough data | 
| **Phone Polling** | Not enough data | Not enough data | 
| **Online Polling** | Not enough data | Not enough data | 
| **Support Audio/Images/Video** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Word Clouds** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 
| **Q&A Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Cleansing** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **URL Customization** | Not enough data | Not enough data | 
| **Question Piping** | Not enough data | Not enough data | 
| **Offline Response Collection** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Response Validation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Response Quotas** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Randomization** | Not enough data | Not enough data | 

### Loyalty Management

| Product | Score | Reviews |
|---|---|---|
| **Okendo** | 7.4/10 | 44 |
| **Reviews.io** | N/A | N/A |

#### Loyalty Experience

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Loyalty Engine** | 8.7 (36 reviews) | Not enough data | 
| **Rewards** | 8.3 (33 reviews) | Not enough data | 
| **Membership** | 8.5 (31 reviews) | Not enough data | 
| **Personalization** | 7.6 (31 reviews) | Not enough data | 
| **Gamification** | 6.7 (31 reviews) | Not enough data | 
| **Loyalty Cards** | 6.7 (30 reviews) | Not enough data | 

#### Loyalty Platform

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Communication Tools** | 8.0 (29 reviews) | Not enough data | 
| **Customer Relationship Management (CRM)** | 8.0 (30 reviews) | Not enough data | 
| **Loyalty Analytics** | 8.1 (29 reviews) | Not enough data | 
| **Localization** | 7.0 (30 reviews) | Not enough data | 
| **Integrations** | 8.4 (35 reviews) | Not enough data | 
| **Gift Card Management** | Not enough data | Not enough data | 
| **Membership Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Rewards Management** | Not enough data | Not enough data | 
| **Promotions Management** | Not enough data | Not enough data | 
| **eCommerce Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 

#### Agentic AI - Loyalty Management

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Autonomous Task Execution** | 6.2 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 5.7 (18 reviews) | Not enough data | 
| **Proactive Assistance** | 5.6 (18 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Transaction History** | Not enough data | Not enough data | 
| **SMS Marketing** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customer Surveys** | Not enough data | Not enough data | 
| **Member Portal** | Not enough data | Not enough data | 
| **Campaign Planning** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Loyalty Program** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Multi-Campaign** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Point of Sale (POS)** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Multi-Channel Marketing** | Not enough data | Not enough data | 
| **Customer Activity Tracking** | Not enough data | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Okendo** | 4.6/10 | 7 |
| **Reviews.io** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 4.2 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 5.2 (7 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Multi-Campaign** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Social Advertising** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Campaign Segmentation** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Pre-Approved Content Library** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Customer Advocacy** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Employee Advocacy** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Filtering** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Email Distribution** | Not enough data | Not enough data | 
| **Nonprofit Advocacy** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Incentive Management** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Accounts** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Community Management** | Not enough data | Not enough data | 
| **Rewards Management** | Not enough data | Not enough data | 
| **Gift Card Management** | Not enough data | Not enough data | 
| **Multi-Channel Marketing** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Social Engagement** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Loyalty Program** | Not enough data | Not enough data | 
| **Campaign Planning** | Not enough data | Not enough data | 
| **Rewards Program** | Not enough data | Not enough data | 
| **Advocate Management** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Promotions Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Reference Request Automation** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Nomination Tracking** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Reference Usage Tracking** | Not enough data | Not enough data | 
| **Audio References** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Video References** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Program Notices** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Customer Activity Tracking** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **ROI Tracking** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Referral Templates** | Not enough data | Not enough data | 
| **For Customer Referrals** | Not enough data | Not enough data | 
| **For Employee Referrals** | Not enough data | Not enough data | 
| **Lead Engagement** | Not enough data | Not enough data | 
| **Fraud Detection** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Okendo** | 6.1/10 | 44 |
| **Reviews.io** | 8.3/10 | 272 |

#### Consumer Intelligence

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Customer Feedback** | 9.4 (37 reviews) | 9.4 (229 reviews) ✓ Verified | 
| **Competitive Intelligence** | 7.6 (26 reviews) | 8.8 (171 reviews) ✓ Verified | 
| **Sentiment Analysis** | 8.6 (28 reviews) | 8.8 (179 reviews) ✓ Verified | 
| **Competitive Analysis** | Not enough data | Not enough data | 

#### Reporting

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Revenue Reporting** | 7.2 (21 reviews) | 7.9 (151 reviews) | 
| **Corporate Reporting** | 6.6 (17 reviews) | 8.2 (159 reviews) ✓ Verified | 
| **Dashboard** | 8.5 (25 reviews) | 9.1 (208 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Social Networks Monitoring** | 5.4 (16 reviews) | 7.9 (151 reviews) ✓ Verified | 
| **Social Media Management** | 5.0 (15 reviews) | 8.0 (149 reviews) ✓ Verified | 
| **Digital Media Monitoring** | 4.9 (15 reviews) | 8.1 (152 reviews) ✓ Verified | 
| **Review Monitoring** | Not enough data | Not enough data | 
| **Brand Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **SEO Management** | Not enough data | Not enough data | 
| **Response Management** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | 

#### In-House Management

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Employee Performance** | 4.7 (13 reviews) | Feature Not Available | 
| **Team Workflow** | 6.2 (14 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **AI Text Generation** | 6.0 (8 reviews) | 7.8 (77 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Autonomous Task Execution** | 4.7 (6 reviews) | 7.8 (26 reviews) | 
| **Multi-step Planning** | 4.2 (6 reviews) | 8.3 (25 reviews) | 
| **Cross-system Integration** | 6.4 (6 reviews) | 8.6 (35 reviews) | 
| **Adaptive Learning** | 4.7 (6 reviews) | 8.2 (25 reviews) | 
| **Proactive Assistance** | 5.0 (6 reviews) | 8.3 (25 reviews) | 
| **Decision Making** | 4.7 (6 reviews) | 8.3 (25 reviews) | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **White Label** | Not enough data | Not enough data | 
| **Hashtag Tracking** | Not enough data | Not enough data | 
| **Review Sharing** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Customer Advocacy** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Employee Advocacy** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Scoring** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Review Request** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Okendo** | N/A | N/A |
| **Reviews.io** | N/A | N/A |

#### Discovery

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | Okendo | Reviews.io | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to Okendo (3):** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management), [Survey Software](https://www.g2.com/categories/survey), [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy)



---
## Reviewer Demographics

### By Company Size

| Segment | Okendo | Reviews.io | 
|---|---|---|
| **Small-Business** | 76.0% | 85.1% | 
| **Mid-Market** | 23.8% | 14.1% | 
| **Enterprise** | 0.3% | 0.8% | 

### By Industry

#### Okendo

- **Retail:** 23.2%
- **Consumer Goods:** 19.1%
- **Apparel & Fashion:** 16.6%
- **Health, Wellness and Fitness:** 11.1%
- **Cosmetics:** 8.3%
- **Food & Beverages:** 5.1%
- **Marketing and Advertising:** 4.1%
- **Sporting Goods:** 2.5%
- **Consumer Electronics:** 1.9%
- **Luxury Goods & Jewelry:** 1.6%
- **Other:** 6.4%

#### Reviews.io

- **Retail:** 25.9%
- **Apparel & Fashion:** 8.6%
- **Consumer Goods:** 5.6%
- **Health, Wellness and Fitness:** 5.5%
- **Marketing and Advertising:** 3.9%
- **Food & Beverages:** 3.0%
- **Cosmetics:** 2.8%
- **Automotive:** 2.5%
- **Information Technology and Services:** 2.2%
- **Sporting Goods:** 2.0%
- **Other:** 37.9%

---
## Alternatives

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### Alternatives to Reviews.io

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- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
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---
## Top Discussions

### Okendo

- Title: [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) — 1 comment
  > **Top comment:** "Okendo is used by eCommerce brands to collect and showcase customer reviews, ratings, photos, and videos on their websites. It helps businesses build trust,..."

### Reviews.io

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/okendo-vs-reviews-io)