Okendo Features

Provides a forum for customers to give feedback and data storage for company analysis.

Allows users to get real-time information on competitors performance and reputation.

Gives users greater visibility into the how feel and respond to reputation gaining tactics.

Evaluating strengths and weaknesses of companies with the same target audience

Provides tools with enhanced filtering and correlation between revenue and reputation.

Helps monitor the overall performance of marketing efforts and brand establishment.

Provides a centralized hub and management tools for all data points related to online reputation.

Helps track and monitor social media trends and interactions.

Helps manage social messaging and measures the full impact of social campaigns.

Helps manage ad messaging and measures the full impact of digital advertising campaigns.

Automatically monitor and receive alerts for any new online reviews

The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience.

Create, save, and re-purpose templates for emails, forms, etc.

Optimize and manage the search engine optimization efforts for a website or digital content

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Identify, track, and respond to negative feedback

Track and monitor a specific set of keywords

Gives visibility into employee performance and each individual's impact on reputation initiatives.

Helps establish a workflow that allows team members to communicate effectively and collaboratively.

Provide multiple methods of user authentication such as social media accounts.

Generate review forms and questionnaires to gather feedback from users.

Ability to personalize review forms and questionnaires based on user type.

Allow users to share, like/dislike, and comment on reviews.

Consumers can ask questions about products and request feedback from peers.

Checks to ensure the reviewers are real people who used the products.

Evaluate consumer feedback to ensure that it's authentic and relevant.

Define and implement terms and conditions for privacy, copyright, or intellectual property.

Reviews can be collected directly from e-commerce platforms or online stores.

Reviews can be distributed across multiple channels (online, in store, etc.).

Allow consumers to provide feedback while interacting with customer service representatives.

Provide incentives for reviewers, such as coupons and gift cards.

Manage syndication to distribute reviews across multiple channels.

Analyze data points such as page views, average rating, or consumer sentiment.

Support multiple types of user generated content such as text, video, or photos.

Manage product samples used for promotional purposes.

Generate multiple types of badges based on user ratings.

Create reviews widgets that can be embedded on websites and online stores.

Set up connections to third-party platforms to improve business processes

Manage marketing campaigns, as well as SEO, SERP, and A/B testing.

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Seamlessly integrates with 3rd party websites

Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor

Tailored or customizable questions for more targeted and relevant data collection

Offers pre-built templates for creating surveys with different audiences or use cases

Provides tools for distributing surveys through email, SMS, social media, etc.

Distribute a survey via mobile devices

Survey popup over a webpage to specific users based on their behavior

Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group

Survey design technique that directs respondents to different questions based on their previous answers

Allows users to customize survey colors, logos, and URLs to match company branding

Ability to embed videos, photos, or other rich media

Allows for creation of surveys in different languages and advanced survey translation

Provides tools to visualize and analyze data

Allows integration with third -party reporting and business intelligence applications

Allows users to export reports from the product into an .xsl, .csv, or .pdf file

Allows administrators to set permissions on viewing, filtering, or sharing survey results

Provides a channel for team members to share media files, communicate, and work together

Share and present designs

Analyze survey results via statistical testing or crosstabs directly within the software

Receive data and information in real time

Interact with data visualization elements, such as charts and graphs, to drill down into data

Provides a loyalty engine that can configure different types of loyalty programs to reward customers for specific purchases, actions, or behaviors.

Offers a flexible and customizable reward system.

Segments customers into tiers or membership groups.

Personalizes messaging and rewards based on a customer's profile, purchase history, membership status, etc.

Provides gamified features such as badges, achievements, and leaderboards.

Includes tools for managing and designing branded physical or digital loyalty cards.

Provides built-in messaging tools to communicate with loyalty program members via email, SMS, and/or push notifications.

Allows users to view and manage customer profiles within the platform.

Offers comprehensive analytics to track ROI and engagement with the loyalty program.

Supports multiple languages and currencies.

Integrates with other marketing and commerce software such as CRM, ERP, point-of-sale (POS) systems, or e-commerce platforms.

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Database of members to track personal information of individuals and families

Track products that are for sale at a reduced price or part of coupon promotions

Create and administer polls and surveys

Strategize and implement rewards for returning customers, employees and other members

Design, communicate, and distribute incentives to perform a specific action

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Manage and track all internal and external communication conducted via calls, email, text, or chat

Allows users to generate text based on a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Set up connections to third-party platforms to improve business processes

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Software program that continuously adjusts its behavior based on observed data

Integration with third-party CRM systems

Set up connections to third-party platforms to improve business processes

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Manage and support multiple languages

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Receive and/or send email notifications for urgent updates, requests, or other information

Process of dividing customers into groups based on common characteristics

Manage multiple campaigns in one system

Create and send email blasts/campaigns

Alter the layout and content of reports

Create and manage advertising campaigns on social media networks

An extended application or connector that enables users to perform additional services with their current set of tools

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Application programming interface that allows for integration with other systems/databases

Use AI to generate content in the form of text, images, videos, etc.

Group campaigns by project, client, or campaign for better management.

Pre-made examples and templates for emails

Search and filter data across systems to locate required information by entering keywords or certain criteria

A repository of content that has been approved for sharing with current and prospective clients

Gauge satisfaction and receive information for improvement and success

Encourage your customers to promote your company by providing materials, tools, and reward programs

Import and export data to and from software applications

Market event via social media tools

Enables employees to promote their company by supplying them with materials, tools, and reward programs

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Find & retrieve relevant data or documents

Receive system updates as soon as any changes are made

Track activity on sites such as Facebook, Twitter, Instagram, etc.

Customize data fields to support various needs and use cases

Add customized logos and colors to align with company branding

Enable advocates to promote nonprofit, charitable, and/or political organizations and causes

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Pre-designed layouts that can be customized to match preferences and requirements

Centralized repository to store content and assets

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Games or game-like elements to track progress and reward accomplishments

Track and document all activities across devices, networks, and other systems

Track products that are for sale at a reduced price or part of coupon promotions

Initiate interactions with customers by proactively starting conversations or providing informational content

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Manages incentive programs such as profit sharing, stock awards, and individual bonus plans

Track and interpret campaign performance metrics

Tracks metrics that provide insight into how a user interacts with any interface or product

Analyze and gain insights into data in real-time

Record customer information, purchase history, and other notes

Manage and track all internal and external communication conducted via calls, email, text, or chat

Enable students, customers or employees to engage with each other in a particular space online or offline

Strategize and implement rewards for returning customers, employees and other members

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Interact with data visualization elements, such as charts and graphs, to drill down into data

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Process of communicating with an online community and measuring the effectiveness of activity

Predefined actions automatically performed on the occurance of specific events

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Plan and strategize marketing campaigns

Point or incentive based programs loyalty programs designed to increase customer engagement

Track and manage advocate communication, engagement, and performance

Automatically identify and save contact information of potential customers

Log and store the source of contacts/leads

View and track pertinent metrics to find patterns and gain insights from data

Design, communicate, and distribute incentives to perform a specific action

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

Ability of the software to take the manual effort out of the process of requesting and collecting references

Timed notification for any upcoming task, deadline, appointment, or activity

Track and manage the scheduling of tasks

Track and manage schedules and meetings via an integrated calendar

Monitor and track how often customer references are used

Ability to submit references via phone or audio files

Used as a promotional or demonstration tool in sales and marketing presentations

Create, design and manage workflows for repetitive tasks

Configure existing workflows to meet your organization's needs

Request or submit references by recording a video

Create and administer polls and surveys

Manage, organize, and store contact information

Store information about leads or contacts and track, manage and nurture them throughout the sales process

A report showing what actions customers perform

A collection of customer information such as contact details, demographics, previous interactions, etc.

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Manage the process of attracting and converting business prospects into leads

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Customizable templates for referral documents, emails, and sharable links

For customer referral programs / referral marketing products

Products that allow employees to make referrals for open job positions

Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels

Identify and prevent suspicious activity

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Ability that lets users rebrand the software to make it look like their own

Track the usage of certain hashtags

Share internal and external reviews on social media platforms

View and track pertinent metrics to find patterns and gain insights from data

Predict future data based on historical data sets

Encourage your customers to promote your company by providing materials, tools, and reward programs

Automatic reply functionality for incoming messages

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Enables employees to promote their company by supplying them with materials, tools, and reward programs

An extended application or connector that enables users to perform additional services with their current set of tools

Search and filter data across systems to locate required information by entering keywords or certain criteria

Automatically calculate score after the assessment

Application programming interface that allows for integration with other systems/databases

Alter the layout and content of reports

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Customize data fields to support various needs and use cases

Allows businesses to request reviews from their customers

Tracks metrics that provide insight into how a user interacts with any interface or product

Allow users to access multiple services after entering their login credentials once

Survey or poll in which voice broadcast recipients can communicate responses via the phone

Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page

Allow media to be embedded in the question or answer options

Tracks metrics that provide insight into how a user interacts with any interface or product

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Graphical representation of data

Create and administer polls and surveys

Use AI to generate content in the form of text, images, videos, etc.

Visual representations of words that give greater prominence to words that appear more frequently

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Customize data fields to support various needs and use cases

Create, save, and re-purpose templates for emails, forms, etc.

Manage, store and organize emails within the system or via third-party apps

Allow the audience to interact or engage with the content

Allow users to collaborate and ask questions regarding folders and/or documents within the system

Gauge satisfaction and receive information for improvement and success

Track and document all activities across devices, networks, and other systems

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Application programming interface that allows for integration with other systems/databases

Removes data that is incomplete, inaccurate, or irrelevant from a dataset

Create and send email blasts/campaigns

Protect sensitive data for digital privacy

Allow reviewers to provide anonymous feedback to encourage honest conversations

Modifying a website's URL to enhance readability, branding, or campaign alignment

Integration of respondents' answers from previous survey questions into subsequent questions or text

Practice of collecting data and responses for market research/surveys without an internet connection

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Assemble applications and processes by dragging over and arranging pre-built components

Import and export data to and from software applications

Ensure the answer provided fits set parameters (numerical, positive number, etc.)

Process of dividing customers into groups based on common characteristics

Limit the number of participants with certain characteristics you want to complete the survey

Manage and support multiple languages

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Reminders sent via email

Games or game-like elements to track progress and reward accomplishments

Randomize the displayed order of questions and answer options

Timed notification for any upcoming task, deadline, appointment, or activity

Automatically monitor and receive alerts for any new online reviews

Reminders sent via email

Observe and track the demand, usage, progress or quality of a system, product, or user

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Gauge satisfaction and receive information for improvement and success

Track and document all activities across devices, networks, and other systems

Import and export data to and from software applications

Notifies a business when a review is left

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Analyze and gain insights into data in real-time

Create and administer polls and surveys

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Send messages via SMS

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Interact with data visualization elements, such as charts and graphs, to drill down into data

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Notifications that are delivered to users as soon as an event occurs

Alter the layout and content of reports

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Add customized logos and colors to align with company branding

Optimize and manage the search engine optimization efforts for a website or digital content

Tracks metrics that provide insight into how a user interacts with any interface or product

Allows businesses to manage badges from review websites.

Identify, track, and respond to negative feedback

Allows businesses to share their videos on social media.

Receive data and information in real time

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Manage and track all internal and external communication conducted via calls, email, text, or chat

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Pre-designed layouts that can be customized to match preferences and requirements

Leave comments and notes on documents for others to view

Create, save, and re-purpose templates for emails, forms, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Market event via social media tools

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Manage, store and organize emails within the system or via third-party apps

Allows businesses to request reviews from their customers

Manage and support multiple locations

Allows for businesses to run a variety of different campaigns across different channels

Communicate using direct chat or messages within the system

Pre-designed layouts that can be customized to match preferences and requirements

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Send promotional campaigns or transactional messages via text messages

Log and store the source of contacts/leads

Add customized logos and colors to align with company branding

Tool to send questionnaires to customers to gauge feedback

Online gateway through which members can access/update personal information

Plan and strategize marketing campaigns

Private online space that lets businesses securely share documents and provide information access to clients

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Create and send email blasts/campaigns

Access previous interactions or concerns to maintain customer relationships

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Manage multiple campaigns in one system

Tracks metrics that provide insight into how a user interacts with any interface or product

Record customer information, purchase history, and other notes

Market event via social media tools

Process of dividing customers into groups based on common characteristics

A collection of customer information such as contact details, demographics, previous interactions, etc.

Application programming interface that allows for integration with other systems/databases

Accept and process customer payments for products or services using hardware and software

Use AI to generate content in the form of text, images, videos, etc.

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

A report showing what actions customers perform