[ Okendo Reviews ](https://www.g2.com/products/okendo/reviews) [ Okendo Reviews ](https://www.g2.com/products/okendo/reviews) # Okendo Features ##### ## Consumer Intelligence (3) Customer Feedback Provides a forum for customers to give feedback and data storage for company analysis. Competitive Intelligence Allows users to get real-time information on competitors performance and reputation. Sentiment Analysis Gives users greater visibility into the how feel and respond to reputation gaining tactics. Show More ##### ## Reporting (3) Revenue Reporting Provides tools with enhanced filtering and correlation between revenue and reputation. Corporate Reporting Helps monitor the overall performance of marketing efforts and brand establishment. Dashboard Provides a centralized hub and management tools for all data points related to online reputation. Show More ##### ## Media Monitoring (3) Social Networks Monitoring Helps track and monitor social media trends and interactions. Social Media Management Helps manage social messaging and measures the full impact of social campaigns. Digital Media Monitoring Helps manage ad messaging and measures the full impact of digital advertising campaigns. Show More ##### ## In-House Management (2) Employee Performance Gives visibility into employee performance and each individual's impact on reputation initiatives. Team Workflow Helps establish a workflow that allows team members to communicate effectively and collaboratively. Show More ##### ## Collection (5) Authentification Provide multiple methods of user authentication such as social media accounts. Review Forms Generate review forms and questionnaires to gather feedback from users. Personalization Ability to personalize review forms and questionnaires based on user type. Engagement Allow users to share, like/dislike, and comment on reviews. Community Q&A Consumers can ask questions about products and request feedback from peers. Show More ##### ## Moderation (3) Reviewer Validation Checks to ensure the reviewers are real people who used the products. Response Types Evaluate consumer feedback to ensure that it's authentic and relevant. Legal Agreements Define and implement terms and conditions for privacy, copyright, or intellectual property. Show More ##### ## Use Cases (3) E-commerce Reviews can be collected directly from e-commerce platforms or online stores. Retail Reviews can be distributed across multiple channels (online, in store, etc.). Customer Service Allow consumers to provide feedback while interacting with customer service representatives. Show More ##### ## Administration (5) Incentives Provide incentives for reviewers, such as coupons and gift cards. Syndication Manage syndication to distribute reviews across multiple channels. Insights Analyze data points such as page views, average rating, or consumer sentiment. Content Support multiple types of user generated content such as text, video, or photos. Sampling Manage product samples used for promotional purposes. Show More ##### ## Display Options (4) Badges Generate multiple types of badges based on user ratings. Widgets Create reviews widgets that can be embedded on websites and online stores. Integration & APIs Provide APIs or direct integration with e-commerce software and website builders. Marketing Manage marketing campaigns, as well as SEO, SERP, and A/B testing. Show More ##### ## Survey Management (4) Survey Builder Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor Question Types Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings Templates Offers pre-built templates for creating surveys with different audiences or use cases Survey Distribution Provides tools for distributing surveys through email, SMS, social media, etc. Show More ##### ## Survey Customization (4) Branching/Skip Logic Helps create more intelligent surveys based on respondent's actions and answers Branding Allows users to customize survey colors, logos, and URLs to match company branding Multimedia Support Ability to embed videos, photos, or other rich media Multilingual Surveys Allows for creation of surveys in different languages and advanced survey translation Show More ##### ## Survey Insights (4) Reporting & Analytics Provides tools to visualize and analyze data BI Tools Integration Allows integration with third -party reporting and business intelligence applications Data Exporting Allows users to export reports from the product into an .xsl, .csv, or .pdf file Permissions Allows administrators to set permissions on viewing, filtering, or sharing survey results Show More ##### ## Loyalty Experience (6) Loyalty Engine Provides a loyalty engine that can configure different types of loyalty programs to reward customers for specific purchases, actions, or behaviors. Rewards Offers a flexible and customizable reward system. Membership Segments customers into tiers or membership groups. Personalization Personalizes messaging and rewards based on a customer's profile, purchase history, membership status, etc. Gamification Provides gamified features such as badges, achievements, and leaderboards. Loyalty Cards Includes tools for managing and designing branded physical or digital loyalty cards. Show More ##### ## Loyalty Platform (5) Communication Tools Provides built-in messaging tools to communicate with loyalty program members via email, SMS, and/or push notifications. Customer Relationship Management (CRM) Allows users to view and manage customer profiles within the platform. Loyalty Analytics Offers comprehensive analytics to track ROI and engagement with the loyalty program. Localization Supports multiple languages and currencies. Integrations Integrates with other marketing and commerce software such as CRM, ERP, point-of-sale (POS) systems, or e-commerce platforms. Show More ##### ## Generative AI (2) AI Text Generation Allows users to generate text based on a text prompt. AI Text Generation Allows users to generate text based on a text prompt. Show More ##### ## Agentic AI - Loyalty Management (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Customer Advocacy (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Online Reputation Management (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Review Management (2) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Survey (3) Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") Reviews.io 4.8/5 (643) ](https://www.g2.com/products/reviews-io/reviews) [ ![Yotpo](https://images.g2crowd.com/uploads/product/hd_favicon/adc2631e5b12863391450c1f78950472/yotpo.svg "Yotpo") Yotpo 4.3/5 (255) ](https://www.g2.com/products/yotpo/reviews) [ ![LoyaltyLion](https://images.g2crowd.com/uploads/product/hd_favicon/2d53556fd7eca2c602961126f42eda1d/loyaltylion.svg "LoyaltyLion") LoyaltyLion 4.6/5 (600) ](https://www.g2.com/products/loyaltylion/reviews) [ View All Alternatives ](https://www.g2.com/products/okendo/competitors/alternatives) Okendo Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d0cd1b70034667ce9659a6bd9ca996a4/reviews-io.png "Product Avatar Image") Reviews.io 4.8/5 (650) [ Compare Now ](https://www.g2.com/compare/okendo-vs-reviews-io) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b04d863662684f874f87be341b22a633/yotpo.png "Product Avatar Image") Yotpo 4.3/5 (265) [ Compare Now ](https://www.g2.com/compare/okendo-vs-yotpo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8ca1cf57c64e4fecc863778c5f184a5a/loox.png "Product Avatar Image") Loox 4.9/5 (30) [ Compare Now ](https://www.g2.com/compare/loox-vs-okendo) ##### Categories on G2 [ Survey ](https://www.g2.com/categories/survey)[ Online Reputation Management ](https://www.g2.com/categories/online-reputation-management)[ Loyalty Management ](https://www.g2.com/categories/loyalty-management) [ Customer Advocacy ](https://www.g2.com/categories/customer-advocacy)[ Review Management ](https://www.g2.com/categories/review-management-software) Show More ##### Explore More [ Which CCM platform is the most user-friendly for startups ](https://www.g2.com/discussions/which-ccm-platform-is-the-most-user-friendly-for-startups)[ Top AI assistants for meeting agenda preparation ](https://www.g2.com/discussions/what-are-the-top-ai-assistants-for-meeting-agenda-preparation)[ Most recommended business expense app ](https://www.g2.com/discussions/most-recommended-business-expense-app) [ Best software for vendor spend management ](https://www.g2.com/discussions/best-software-for-vendor-spend-management-what-tools-actually-keep-it-in-check)[ What is the top-rated vulnerability scanner for large organizations? ](https://www.g2.com/discussions/what-is-the-top-rated-vulnerability-scanner-for-large-organizations)[ Pros and Cons Details ](https://www.g2.com/products/okendo/reviews?qs=pros-and-cons) Show More [ Which CCM platform is the most user-friendly for startups ](https://www.g2.com/discussions/which-ccm-platform-is-the-most-user-friendly-for-startups)[ Top AI assistants for meeting agenda preparation ](https://www.g2.com/discussions/what-are-the-top-ai-assistants-for-meeting-agenda-preparation)[ Most recommended business expense app ](https://www.g2.com/discussions/most-recommended-business-expense-app) [ Best software for vendor spend management ](https://www.g2.com/discussions/best-software-for-vendor-spend-management-what-tools-actually-keep-it-in-check)[ What is the top-rated vulnerability scanner for large organizations? ](https://www.g2.com/discussions/what-is-the-top-rated-vulnerability-scanner-for-large-organizations)[ Pros and Cons Details ](https://www.g2.com/products/okendo/reviews?qs=pros-and-cons)