1. [Home](https://www.g2.com/) 2. ... 3. [Review Management Software](https://www.g2.com/categories/review-management-software) 4. [Okendo Discussions](https://www.g2.com/products/okendo/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_65a093b5c31b918028ba6b966e97fb10/okendo.png "Product Avatar Image") ![Reward for good Okendo reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/38891/medal.svg "Reward for good Okendo reviews") ](/products/okendo/reviews) [ Okendo ](/products/okendo/reviews) (497)4.7/5 Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 19,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. Show More * * * ### 150 Discussions ### 150 Participants ### 79.0 Nps Score Already have Okendo? ### All Okendo Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Okendo used for? ](/discussions/what-is-okendo-used-for) What is Okendo used for? [ Online Reputation Management Software ](https://www.g2.com/tags/online-reputation-management-software)[ Review Management Software ](https://www.g2.com/tags/review-management-software)[ survey software ](https://www.g2.com/tags/survey-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Okendo+questions+and+get+answers+from+expert+users+in+our+Okendo+Discussions+section.&title=Okendo+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fokendo%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Okendo+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fokendo%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fokendo%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Okendo+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fokendo%2Fdiscuss%0aAsk+Okendo+questions+and+get+answers+from+expert+users+in+our+Okendo+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Okendo+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fokendo%2Fdiscuss%0aAsk+Okendo+questions+and+get+answers+from+expert+users+in+our+Okendo+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Kaleigh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh G.") KG Loading... [Kaleigh G.](https://www.g2.com/users/dbaaece4-59d6-42a9-aa73-930aa92103cd "Kaleigh G.") • 3 months ago Retention Marketing Asst Manager Retention Marketing Asst Manager More Options - [ # Using Okendo for reviews and loyalty: what’s missing without built-in coupon creation? ](/discussions/using-okendo-for-reviews-and-loyalty-what-s-missing-without-built-in-coupon-creation) Okendo has been intuitive and easy to use for managing both reviews and a loyalty program, with a straightforward setup and a well-organized interface that makes ongoing management efficient. One thing that would help is the ability to create coupons or discount codes directly in the platform.... [Read more](/discussions/using-okendo-for-reviews-and-loyalty-what-s-missing-without-built-in-coupon-creation) [ Review Management Software ](https://www.g2.com/tags/review-management-software)[ Online Reputation Management Software ](https://www.g2.com/tags/online-reputation-management-software)[ Loyalty Management Software ](https://www.g2.com/tags/loyalty-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Okendo+questions+and+get+answers+from+expert+users+in+our+Okendo+Discussions+section.&title=Okendo+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fokendo%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Okendo+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fokendo%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fokendo%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Okendo+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fokendo%2Fdiscuss%0aAsk+Okendo+questions+and+get+answers+from+expert+users+in+our+Okendo+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Okendo+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fokendo%2Fdiscuss%0aAsk+Okendo+questions+and+get+answers+from+expert+users+in+our+Okendo+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/okendo/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/94f6cb57dd82371f3a5437d9da6f71c7/okendo.svg "Product Avatar Image") ### Have you used Okendo before? Answer a few questions to help the Okendo community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fokendo%2Fdiscuss%3Fsmall_ask%3Dokendo) No ## Top Contributors in Okendo 1 ![Gigi G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gigi G.") GG Loading... ### [Gigi G.](https://www.g2.com/users/gigixgarza "Gigi G.") Customer Service and Wholesale Account Manager 1 pt 2 ![Kaleigh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh G.") KG Loading... ### [Kaleigh G.](https://www.g2.com/users/dbaaece4-59d6-42a9-aa73-930aa92103cd "Kaleigh G.") Retention Marketing Asst Manager 1 pt