Okendo Reviews & Product Details

Strong integrations with Shopify and Klaviyo make it easy to get started with little resources, while keeping the shop fast. Flexible publishing and owning customer content turns it into a true company asset beyond social proof. Review collected by and hosted on G2.com.

The display widgets and their settings provided in the user interface are too basic for some specific use cases (like highlighting positive reviews from a group on products), but there are workarounds for this using code that are fairly tidy, and the support team is quite responsive and happy to help with CSS and whatnot. ;-) The interfacing is generally easy to use, but some interactions could be improved for specific (repetitive) cases. Review collected by and hosted on G2.com.

Since day one, the Okendo team has been available and supportive. Garrett initially onboarded us for reviews after many terrible years with Shopper approved. More recently he helped us move our quiz from Quiz Kit to Okendo; which was an incredibly seamless transition. Chase was the person who I initially connected with when we wanted to start moving our quiz and surveys over, he was great too! Overall, what I appreciate the most about Okendo as a tool and the people that work here is that no one is pushing you to try new products/features, there's no need to. Okendo is a great tool on it's own and the people I've worked with like Garrett, Chas and Steven make it more enjoyable to work with. Review collected by and hosted on G2.com.

There is nothing I dislike about Okendo. Review collected by and hosted on G2.com.

They're on the cutting edge with their program and have features that really set them apart from the competition. The back end is also very intuitive and simple to navigate. Review collected by and hosted on G2.com.

I wish there was an AI tool for brands to use on the backend that would identify recurring themes or product-specific complaints. Right now we rely heavily on returns for this, but I wish there was a way that Okendo would flag these things based on review and sentiment. Review collected by and hosted on G2.com.

What I like most about Okendo is how intuitive and easy it is to use. As the Director of CX, I appreciate tools that make our workflows more efficient without adding unnecessary complexity, and Okendo does exactly that. Managing and responding to reviews is incredibly straightforward, and the platform makes it easy to turn customer feedback into actionable insights. It's a great balance of functionality, flexibility, and simplicity. Review collected by and hosted on G2.com.

I haven't run into anything I dislike about Okendo. It's straightforward and easy to use. Review collected by and hosted on G2.com.

What I like most about Okendo is the support and guidance we received throughout the setup and implementation process. Amber and Shiela have been especially helpful - they’ve been responsive, knowledgeable, and always willing to assist whenever we had questions or needed clarification. Okendo has been a valuable investment for us, especially with the support we’ve received throughout the implementation and ongoing use of the platform. Amber Smith has been incredibly helpful during the implementation process, patiently answering our questions and guiding us through the setup to ensure everything was configured properly.

We also appreciate the support from Shiela Sevilleno, who has been very helpful during our quarterly check-in by answering our questions and providing guidance. We’re looking forward to continuing to work with her and the Okendo team as we further optimise and get more value from the platform. Review collected by and hosted on G2.com.

One area that could be improved is having more flexibility and self-service options for certain customisations, as some changes still require additional support or guidance. Review collected by and hosted on G2.com.

The overall user experience is great, and having a clear view of our account as soon as we log in is incredibly helpful. I also really appreciate the support from our dedicated CSM, who helps ensure we’re getting the full benefit of the platform. Review collected by and hosted on G2.com.

Not being able to merge "Shop" reviews into the correct product is a little frustrating. Eg. A customer reviews a product they received as a gift with purchase, but we like to merge that review into the actual product that is shoppable on the site. Review collected by and hosted on G2.com.

I like Okendo's integrated product offering, which simplifies things by keeping everything in one place, reducing the need for multiple apps. The helpful support and success teams are always responsive, addressing my issues effectively and providing recommendations that make sense. I also appreciate how Okendo integrates seamlessly with Shopify, Klaviyo, Google Ads, and GA4. Another plus is that the initial setup was easy, and I find Okendo's product offering, user interface, and pricing more appealing compared to Stamped.io. Review collected by and hosted on G2.com.

There's not really anything that doesn't work, but it would be nice to have some small features added to the survey app, like the ability to upload photos to accompany the survey options. Review collected by and hosted on G2.com.

Okendo makes it easy to collect reviews and moderate what content appears on our product page. The questions page also helps our customers get answers quickly, and I love that it’s displayed publicly so other customers can view it, search it, and benefit from the responses too. The integrated AI makes replying to reviews and questions easy for our team. Review collected by and hosted on G2.com.

I do not have any negative things to say about Okendo at this time. Review collected by and hosted on G2.com.

What I like most about Okendo is how easy it makes collecting high-quality, detailed reviews. Instead of just getting standard text, it allows our customers to easily upload photos and videos and share specific attributes (like fit or sizing). This gives future shoppers way more confidence and builds genuine trust on our product pages. Review collected by and hosted on G2.com.

The out of the box reporting gives you all the core metrics you need to track performance, but the custom filtering and deep dive analytics could be a bit more robust. It handles the day to day data perfectly well, but making highly specific, granular custom reports isn't always as intuitive as the rest of the platform. Review collected by and hosted on G2.com.

Okendo integrates seamlessly with our Klaviyo flows, which has been the biggest win for us. We're able to trigger review requests dynamically based on real subscription and fulfillment events, so customers only get asked for a review once they're actually eligible, instead of on a fixed timer that doesn't account for delivery timing. This has made our post-purchase email sequence feel a lot more relevant and less spammy.

Overall, for a subscription-based DTC brand like ours, Okendo's flexibility around triggers and its native Klaviyo/Shopify integration are what stand out most. Review collected by and hosted on G2.com.

The main friction point for us has been getting review request links to work dynamically across different triggers, it took some back-and-forth to set up correctly. Nothing major, just a bit of a learning curve upfront. Review collected by and hosted on G2.com.