Okendo Reviews & Product Details

Okendo's email sequences convert well, making it easy to engage our audience effectively. It also simplifies the process for us to moderate and parse through reviews, which is a big help. The initial setup was very easy, which was a great relief. Overall, Okendo serves multiple purposes like efficient review collection, understanding product sentiment, conducting surveys, and capturing repeat revenue, which are all crucial for our marketing efforts for a DTC ecommerce brand.

Additionally, other Okendo products like review attributes and product quizzes add significant value, offering broader use cases for capturing zero party data which allows us to utilize this across other touch points in our lifecycle program.

Finally, Okendo's customer success team is second to none. Their team is always here for us no matter the inquiry. I have worked with Okendo from both the agency and brand side, and the experience has been excellent in both domains. Review collected by and hosted on G2.com.

I think Okendo could have a better styling/design interface for email sequences/review requests. Review collected by and hosted on G2.com.

The platform makes it very easy for our team to manage reviews day-to-day. From moderating and publishing content to organising reviews for different product categories. The ability to customise review widgets and display formats has been especially valuable, as it’s allowed us to align everything seamlessly with our new site design without needing heavy developer support.

It’s also improved our workflow significantly, tasks can be handled quickly in-platform, saving us time each week and allowing us to be more agile with updates.

An unexpected benefit has been how much flexibility there is to grow into more advanced features over time. As our needs evolve, we’ve been able to explore new ways to leverage reviews across the site, which makes it feel like a long-term solution. Review collected by and hosted on G2.com.

While our overall experience has been very positive, there are a few areas where Okendo could improve.

The analytics and reporting functionality can feel somewhat limited, particularly when trying to extract deeper insights or customise dashboards for more advanced analysis.

Having more flexible filtering and more actionable data built directly into the platform would make it easier for our team to make quicker, data-driven decisions without relying on external tools.

Overall, these aren’t major blockers, but improvements in these areas would make the platform even more efficient for us. Review collected by and hosted on G2.com.

We use Okendo for loyalty, reviews, referrals & quizzes and I can't recommend them enough.

The ease of implementation and integration were a breeze - it plugged right into our Shopify setup and plays perfectly with our other platforms like Klaviyo. The team also did a brilliant job migrating us over from another platform for loyalty.

The real magic is how it’s boosted our conversions. By letting customers get specific about quality and sizing in reviews, it’s built massive trust and reduced buyer hesitation. Plus, their customer success team is top-tier; they’re proactive and helpful. For a platform that’s well-priced and always rolling out new features, it’s a total win. Review collected by and hosted on G2.com.

They are always rolling out new features, and because the platform is so feature-rich, it’s actually easy to miss an update and realise we’re late to the party on a great tool.

We’ve definitely had moments where we weren’t taking full advantage of the tech simply because we didn't know it had launched yet! However, now that we’re working with our new CSM, that’s much less of an issue - we’re finally getting the heads-up we need to stay ahead of the curve. Review collected by and hosted on G2.com.

I have been doing E-Commerce for 20 years and have dealt with many review platforms. Whether it was Bazaar Voice, Yotpo, Power Reviews their customer service is horrific. I inherited Okendo when I changed jobs and expected the same. Okendo’s support has been exceptional. I have been shocked with how supportive, responsive they are. They are also really keyed into what matters. After years of fighting for to get support from a review platform it has been a pleasant surprise. Review collected by and hosted on G2.com.

I am a little concerned about how the pricing scales with volumes but they have been very supportive in helping me find solutions and the best fit so that concern may be mitigated in the futures Review collected by and hosted on G2.com.

Okendo is very user-friendly, especially since the addition of the performance insights. I’m able to use these insights alongside my own data to easily inform CX decisions. Our Okendo rep is wonderful—always willing to answer questions and help us with any situation we bring to her. Review collected by and hosted on G2.com.

I’d love for Okendo to add more insights around review themes. Right now, I use AI separately to figure out what customers are saying about specific products, but I’d really like to see that kind of analysis built directly into Okendo. Review collected by and hosted on G2.com.

I like the look of the review widget and the customization to make it more on brand. Overall, really great support from their team when you have a question or issue. They're always quick to respond and help. The ability to offer different rewards for text/photo/video reviews is great. I like the quiz but would love more options there (design and functionality). Overall a great platform, easy to use. Migration was super easy and team was very helpful in making sure all of our reviews transferred over correctly. Review collected by and hosted on G2.com.

There's a large gap from the 200/mo order plan to the 1500/mo plan. Seems odd and you have to then buy credits if you're somewhere in the middle. Which is fine, but if you aren't paying close attention to it, you may not even know you are out of credits. A plan in between this would be great. Or even some additional credits packs would be great, there's only two options. Would love more analytics. Review collected by and hosted on G2.com.

I use Okendo for reviews and referrals. It's very easy to use and intuitive to set up. Reviews are grouped per product, making them easy to access. Customers receive a fully-branded email after their purchase, and we can set up flows to remind them to review us if they don't do it right away. The reviews look great on our product page and have everything we need, including photos. I appreciate that we can personalize all the touch points with our customers and add our branding to them, so everything we send out feels very Pistakio-ey. We're really particular about our brand identity, and Okendo allows us to add our brand colors and fonts to every touchpoint, which is extremely important for us. We switched from Klaviyo reviews to Okendo because Klaviyo didn't offer all the customization that Okendo has, which we were looking for. Review collected by and hosted on G2.com.

We haven't had much success with referrals yet, but we've also just started with them so it might take a second for it to take off. Review collected by and hosted on G2.com.

I really like the customer support at Okendo. Everyone is extremely helpful, and they assist in optimizing things that may not be working. They are very helpful in encouraging sales growth. I also like that Okendo is an easy platform to manage and use. Ease of use is really valuable to my business because I don't have a lot of time, and the platform is relatively easy. If I'm having an issue, it's very easy to get a hold of someone in customer support, and they help solve my problem in a timely manner. The initial setup was also very easy. Review collected by and hosted on G2.com.

So the referrals and the survey haven't been working so great, but I just spoke with someone. She was very helpful in finding other ways where we can highlight these types of things to give more awareness, to hopefully improve the ROI on both of those. Review collected by and hosted on G2.com.

I really enjoyed working with Chelsea from the Okendo team. She made the process super easy and was incredibly helpful in explaining things to my team and orchestrating her end. She's constantly available, and I'm sad to move on from her being our company's onboarding manager. I have no complaints about our experience with her or the platform. I like how easy the dashboard is to use on the back end with Okendo. I can find all of our customer data and pull numbers very easily. The loyalty program is helpful, and we can efficiently search members to see their point status and activity. Plus, the initial setup of Okendo was super easy and straightforward thanks to their side making it simple. Overall, Okendo is a great platform, and I've already recommended it to others. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I like how easy Okendo is to use and integrate with different systems. The back end is very user-friendly. It integrates very easily with Shopify and also Klaviyo. I really enjoy being able to use the triggers in Klaviyo to create custom flows based on actions. I also appreciated the onboarding specialist who helped us do everything, making the initial setup very easy. Review collected by and hosted on G2.com.

I do wish there were more ways to customize widgets on the back end. Sometimes, it's hard to really customize and make things the way you want them to because you're limited with the way something is configured. It would be nice if you could readily update small things like copy on buttons or certain questions. For instance, in the quiz widget, when you add the email question at the end, it would be nice to be able to modify the text around the question you're asking or add more copy to explain why you're asking for someone's email address. Review collected by and hosted on G2.com.