|Insights||Fixed PricePer Agent|
Insights is an analytical solution that helps managers really understand what is working and not working in their team. You mentioned agent performance - insights can show you a new, fair way to measure each individual.
- Virtual Data Scientist
- Quality Assurance
- Communication Analysis
- Agent Performance
|Assist ||Fixed PricePer Agent|
Assist is automation solution that helps agents work faster. It automatically categorizes tickets and recommends responses using NLP.
- Automatic Categorization
- Response Recommendation
|Review||Fixed PricePer Agent|
Review is a quality assurance solution that ensures less time is spent on the admin of QA, like assigning reviews, and more on actually coaching agents.
- 50% More Efficient QA
- Build Custom Forms
- Uniform Assessment and Evaluation Criteria
- Automatically Assigned Reviews