# Best Contact Center Quality Assurance Software for Small Business ## How Many Contact Center Quality Assurance Software Products Does G2 Track? **Total Products under this Category:** 168 ### Category Stats (Aug 2026) - **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** EdgeTier (+1.49%) - Among all products in this category, EdgeTier recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Contact Center Quality Assurance Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 35,400+ Authentic Reviews - 168+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Contact Center Quality Assurance Software ![G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-quality-assurance/grids.png?focus%5B%5D=1173&focus%5B%5D=130653&focus%5B%5D=5494&focus%5B%5D=87468&focus%5B%5D=5511&focus%5B%5D=42465&focus%5B%5D=9177&focus%5B%5D=88148) Highlighted products: RingEX, Hiya Connect Branded Call, Agentforce Service (formerly Salesforce Service Cloud), CloudTalk, Talkdesk, Balto, ScorebuddyCX, and evaluagent. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=ringex&focus%5B%5D=hiya-connect-branded-call&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=cloudtalk&focus%5B%5D=talkdesk&focus%5B%5D=balto&focus%5B%5D=scorebuddycx&focus%5B%5D=evaluagent&segment=small-business) **Sponsored** ### IPinfo IPinfo is a comprehensive IP data provider for high-confidence, accurate, low down-time, low-latency, easy-to-use, and highly-contextual data about IP addresses backed by a proprietary ground-truth measurement infrastructure. IPinfo specializes in delivering detailed IP Data, including IP to geolocation, IP to mobile carrier information, IP to privacy detection, IP to proxy identification, and more. By leveraging this data, businesses and developers can enrich their data, improve their product, enhance their decision-making processes, improve security measures, and ensure compliance with regulatory standards. The target audience for IPinfo spans a wide range of users, from individual developers to large enterprises, including Fortune 500 companies. These users rely on IP data for various applications, such as fraud prevention, targeted marketing, and customer experience optimization. With the increasing importance of data-driven insights in today’s digital landscape, IPinfo serves as a vital resource for organizations looking to harness the power of IP intelligence. One of the standout features of IPinfo is its robust API, which processes over 1 billion requests daily. This high volume of data requests demonstrates the platform's reliability and scalability, making it suitable for businesses of all sizes. Additionally, users can access data through direct downloads and leading cloud platforms, ensuring flexibility in how they integrate IP information into their systems. The platform is backed by a dedicated team of data experts who prioritize accuracy and precision, further enhancing the value of the service. IPinfo’s key features include real-time IP geolocation, which allows users to pinpoint the physical location of an IP address, and mobile carrier identification, which helps businesses understand the network providers their users are utilizing. Our data also offers privacy detection capabilities, enabling organizations to identify potential risks associated with anonymous browsing or proxy usage. These features collectively empower users to make informed decisions, mitigate security threats, and tailor their services to meet the needs of their customers effectively. By providing highly contextual and accurate IP data, IPinfo stands out in its category as a trusted partner for organizations seeking to leverage internet intelligence. Our data not only enhances operational efficiency but also plays a crucial role in shaping better customer interactions and experiences. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1989&secure%5Bchosen_at%5D=2026-08-07T23%3A34%3A39Z&secure%5Bdisplayable_resource_id%5D=494&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=100459&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=100459&secure%5Bresource_id%5D=1989&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-quality-assurance%2Fsmall-business&secure%5Btoken%5D=4547bde5c7c646787744172b52a9b8317eb3c5d083d8e1bb292152333735a92a&secure%5Burl%5D=https%3A%2F%2Fipinfo.io%2Fproducts%3Futm_source%3Dg2%26utm_medium%3Dpaidreview%26utm_campaign%3Dg2_clicks&secure%5Burl_type%5D=custom_url) ### [RingEX](https://www.g2.com/products/ringex/reviews) WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. **Average Rating:** 4.2/5.0 **Total Reviews:** 1,387 #### How Do G2 Users Rate RingEX? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10) - **Third-Party Integrations:** 1.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind RingEX? - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral 61,963 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website) 6,726 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small, 34% Medium #### What Do G2 Reviewers Say About RingEX? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. - Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. - Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. - Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. - Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. ##### Cons - Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. - Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. - Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. - Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. - Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. #### What Are Recent G2 Reviews of RingEX? **["Seamless Integration and Exceptional Support"](https://www.g2.com/survey_responses/ringex-review-12608346)** **Rating:** 5.0/5.0 stars _— Javier M._ [Read full review](https://www.g2.com/survey_responses/ringex-review-12608346) **["RingEX Became My Main Calling App for Group Work"](https://www.g2.com/survey_responses/ringex-review-13169167)** **Rating:** 5.0/5.0 stars _— Aashu J._ [Read full review](https://www.g2.com/survey_responses/ringex-review-13169167) #### What Are G2 Users Discussing About RingEX? - [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for) - [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 2 comments - [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products) - [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office) ### [Hiya Connect Branded Call](https://www.g2.com/pt/products/hiya-connect-branded-call/reviews) Seus clientes e potenciais clientes estão ignorando suas chamadas comerciais legítimas porque veem um número desconhecido - e não sabem que é você. O Hiya Connect Branded Call permite que as empresas exibam o nome de sua empresa em chamadas feitas para mais de 500 milhões de celulares em todo o mundo. O crescimento de chamadas de spam, golpe e fraude corroeu a confiança no canal de voz. 87% dos consumidores não atendem uma chamada quando veem um número desconhecido na tela. Essa incapacidade de alcançar efetivamente os clientes por telefone está corroendo a satisfação e retenção dos clientes - e, em última análise, seu resultado financeiro. O identificador de chamadas com marca permite que as empresas controlem como suas chamadas de saída são exibidas no dispositivo do destinatário da chamada por cada número de telefone individual. Crie melhores experiências para os clientes e otimize suas operações de chamadas de saída adicionando identidade às suas chamadas de saída com o Hiya Connect Branded Call. **Average Rating:** 4.7/5.0 **Total Reviews:** 136 #### How Do G2 Users Rate Hiya Connect Branded Call? - **the product tem sido um bom parceiro comercial?:** 9.4/10 (Category avg: 9.3/10) - **Avaliação:** 9.0/10 (Category avg: 9.1/10) - **Calibração:** 8.8/10 (Category avg: 8.9/10) - **Integrações de Terceiros:** 8.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind Hiya Connect Branded Call? - **Vendedor:** [Hiya](https://www.g2.com/pt/sellers/hiya) - **Website da Empresa:** www.hiya.com - **Ano de Fundação:** 2016 - **Localização da Sede:** Seattle, US - **Twitter:** @hiya 6,463 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a6efeb807ec8c83a6af1ff93ad669524ae04e13a5703fda6a24f5ebd46548e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhiyainc&secure%5Burl_type%5D=linkedin_company_website) 240 funcionários no LinkedIn® #### Who Uses This Product? - **Top Industries:** Serviços Financeiros, Seguros - **Company Size:** 47% Medium, 38% Small #### What Do G2 Reviewers Say About Hiya Connect Branded Call? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham que a **facilidade de uso** do Hiya Connect Branded Call é benéfica, melhorando muito seu fluxo de trabalho e gerenciamento de chamadas. - Os usuários apreciam a **facilidade de uso e segurança** proporcionadas pelo Hiya Connect Branded Call, melhorando a comunicação empresarial deles. - Os usuários apreciam a **configuração fácil** do Hiya Connect Branded Call, tornando a configuração e o gerenciamento sem complicações. - Os usuários apreciam o **suporte ao cliente responsivo** do Hiya Connect Branded Call, melhorando sua experiência geral e eficácia. - Os usuários valorizam a **confiabilidade** do Hiya Connect, aumentando a segurança e melhorando significativamente as taxas de atendimento e retorno de chamadas. ##### Cons - Os usuários relatam **problemas de chamada** devido ao suporte limitado de dispositivos e operadoras, prejudicando a eficácia e cobertura geral. - Os usuários acham o Hiya Connect **caro** em comparação com as alternativas, limitando seu apelo para pequenas empresas. - Os usuários relatam **problemas de número** com o Hiya Connect, impactando a confiança na marca e complicando a gestão de números na EMEA. - Os usuários expressam frustração com **relatórios deficientes** que carecem de atualizações oportunas e capacidades de relatórios cumulativos, prejudicando a experiência geral. - Os usuários observam o **conjunto de recursos limitado** do Hiya Connect Branded Call, restringindo a compatibilidade de dispositivos e a funcionalidade. #### What Are Recent G2 Reviews of Hiya Connect Branded Call? **["Branding sem esforço com reconhecimento de chamadas aprimorado"](https://www.g2.com/pt/survey_responses/hiya-connect-branded-call-review-12913177)** **Rating:** 4.5/5.0 stars _— Aaron W._ [Read full review](https://www.g2.com/pt/survey_responses/hiya-connect-branded-call-review-12913177) **["Indispensável para Chamadas de Saída"](https://www.g2.com/pt/survey_responses/hiya-connect-branded-call-review-12771144)** **Rating:** 4.5/5.0 stars _— Alexandre B._ [Read full review](https://www.g2.com/pt/survey_responses/hiya-connect-branded-call-review-12771144) #### What Are G2 Users Discussing About Hiya Connect Branded Call? - [Para que serve o Hiya Connect?](https://www.g2.com/pt/discussions/what-is-hiya-connect-used-for) - 3 comments ### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/pt/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud é o CRM de serviço com IA número 1 do mundo, onde humanos com agentes de IA impulsionam o sucesso do cliente juntos. O Service Cloud permite colaboração perfeita entre agentes de IA e humanos, para todo tipo de serviço, em qualquer canal e em qualquer indústria, para oferecer experiências sem esforço desde o primeiro contato até a resolução final. Com agentes autônomos, você pode transformar interações de baixo contato e alto volume em experiências sem contato, transferindo-as perfeitamente para seus agentes humanos apenas quando necessário para interações mais complexas de alto contato. A IA integrada no fluxo de trabalho ajuda suas equipes de serviço a alcançar novos níveis de produtividade, impulsionar uma melhor satisfação do cliente e impulsionar o crescimento. Todas essas capacidades são construídas na Plataforma Salesforce com Agentforce e Data Cloud, permitindo que organizações de serviço ao redor do mundo: - Ofereçam suporte proativo com dados de seus produtos, ativos e serviços - Forneçam serviço 24/7 em vários canais e resolvam problemas rapidamente com agentes de IA - Aumentem a produtividade e acelerem o crescimento com uma plataforma integrada **Average Rating:** 4.4/5.0 **Total Reviews:** 6,970 #### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)? - **the product tem sido um bom parceiro comercial?:** 8.7/10 (Category avg: 9.3/10) - **Avaliação:** 8.8/10 (Category avg: 9.1/10) - **Calibração:** 8.7/10 (Category avg: 8.9/10) - **Integrações de Terceiros:** 8.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)? - **Vendedor:** [Salesforce](https://www.g2.com/pt/sellers/salesforce) - **Website da Empresa:** www.salesforce.com - **Ano de Fundação:** 1999 - **Localização da Sede:** San Francisco, CA - **Twitter:** @salesforce 579,511 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Administrador do Salesforce, Desenvolvedor Salesforce - **Top Industries:** Tecnologia da Informação e Serviços, Software de Computador - **Company Size:** 42% Medium, 37% Large #### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários adoram a **facilidade de uso** do Serviço Agentforce, apreciando a configuração rápida e os recursos úteis. - Os usuários apreciam a **interface amigável e as capacidades de relatórios eficazes** do Agentforce Service, melhorando a eficiência do gerenciamento de casos. - Os usuários apreciam a **gestão de casos simplificada** do Agentforce Service, que facilita a organização e a transferência entre departamentos. - Os usuários valorizam a **eficiência** do Serviço Agentforce, permitindo uma configuração perfeita e gestão simplificada das tarefas de atendimento ao cliente. - Os usuários apreciam os **guias úteis e a facilidade de configuração** , melhorando sua experiência geral com o Salesforce Service Cloud. ##### Cons - Os usuários acham que a **complexidade** do Serviço Agentforce pode exigir treinamento e planejamento extensivos para uso eficaz. - Os usuários acham a **curva de aprendizado íngreme** para novos usuários, exigindo tempo considerável e planejamento para utilizar totalmente os recursos. - Os usuários acham a **curva de aprendizado íngreme** do serviço Agentforce desafiadora, especialmente para a integração de novos membros da equipe. - Os usuários acham que o **preço e os complementos são caros** , exigindo um planejamento cuidadoso para gerenciar os custos de licença de forma eficaz. - Os usuários acham a **usabilidade complexa** do Serviço Agentforce desafiadora, especialmente durante a configuração e personalização para recursos avançados. #### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)? **["A Evolução do Serviço: Ligando a Lacuna Entre Dados e Ação."](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)** **Rating:** 4.0/5.0 stars _— Naampreet K._ [Read full review](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220) **[""Revisão de Uso Diário do Salesforce Service Cloud em Cobranças""](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)** **Rating:** 5.0/5.0 stars _— Arnold D._ [Read full review](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648) #### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)? - [Como o Salesforce Service Cloud contribui para criar uma experiência de atendimento ao cliente mais responsiva e eficiente?](https://www.g2.com/pt/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote - [Como o Salesforce Service Cloud está sendo usado para melhorar a eficiência operacional e a experiência do usuário em seu campo específico?](https://www.g2.com/pt/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments - [What does customer self service require?](https://www.g2.com/pt/discussions/what-does-customer-self-service-require) - [O que é a comunidade de clientes do Salesforce?](https://www.g2.com/pt/discussions/what-is-salesforce-customer-community) - 2 comments - [What is feedback management system?](https://www.g2.com/pt/discussions/what-is-feedback-management-system) ### [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,812 #### How Do G2 Users Rate CloudTalk? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10) - **Evaluation:** 9.1/10 (Category avg: 9.1/10) - **Calibration:** 9.0/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 9.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind CloudTalk? - **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk) - **Company Website:** www.cloudtalk.io - **Year Founded:** 2016 - **HQ Location:** New York - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website) 227 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small, 32% Medium #### What Do G2 Reviewers Say About CloudTalk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of CloudTalk, benefiting from seamless calls and integrations. - Users value the **exceptional reliability** of CloudTalk, noting its stable performance and intuitive interface across devices. - Users praise the **intuitive interface** of CloudTalk, simplifying communication and enhancing overall user experience. - Users find CloudTalk **extremely helpful** for real-time tracking, simplifying their KPI management and enhancing call efficiency. - Users appreciate the **quick and easy call features** of CloudTalk, enhancing communication efficiency and convenience. ##### Cons - Users report **call issues** with access and connectivity, leading to disruptions in their experience with CloudTalk. - Users experience occasional **connection issues** with CloudTalk, leading to operational problems and unexpected interruptions. - Users express frustration over **missing essential features** like SMS search and Dutch language support in CloudTalk. - Users find that **call synchronization issues** with Pipedrive can lead to frustration during call management with CloudTalk. - Users experience **poor connectivity** , struggling with international calls and the app's inconsistent online registration. #### What Are Recent G2 Reviews of CloudTalk? **["CloudTalk has simplified our customer communication and improved our team's efficiency."](https://www.g2.com/survey_responses/cloudtalk-review-12852659)** **Rating:** 5.0/5.0 stars _— Marwan E._ [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659) **["CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing"](https://www.g2.com/survey_responses/cloudtalk-review-12856744)** **Rating:** 4.5/5.0 stars _— Hunter K._ [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744) #### What Are G2 Users Discussing About CloudTalk? - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,477 #### How Do G2 Users Rate Talkdesk? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10) - **Evaluation:** 9.1/10 (Category avg: 9.1/10) - **Calibration:** 9.0/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 9.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Talkdesk? - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,396 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Medium, 20% Large #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. ##### Cons - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. #### What Are Recent G2 Reviews of Talkdesk? **["Reliable Platform That Boosts Agent Productivity"](https://www.g2.com/survey_responses/talkdesk-review-13189678)** **Rating:** 4.5/5.0 stars _— Jon G._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13189678) **["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)** **Rating:** 4.0/5.0 stars _— Tyra S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066) #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### [ScorebuddyCX](https://www.g2.com/pt/products/scorebuddycx/reviews) Inteligência de CX Potenciada por IA para Centros de Contato ScorebuddyCX é uma plataforma de inteligência de CX que conecta garantia de qualidade com IA, análise de conversas, inteligência de negócios e desenvolvimento de agentes em um só lugar. Obtenha uma visão completa do que está acontecendo em cada conversa com o cliente com a Pontuação Automática por IA com precisão superior a 90%. Encontre os padrões e sinais que importam, compartilhe-os com todas as equipes que precisam deles, desde QA e operações até produto, marketing, vendas e a diretoria, e feche o ciclo com coaching e aprendizado integrados que transformam essa camada de inteligência em impacto mensurável nos negócios. Confiado por organizações em serviços financeiros, apostas e jogos, BPO, varejo e mais. Visite http://www.scorebuddycx.com para ver estudos de caso completos e resultados de clientes. Principais características: -Pontuação Automática por IA: Avalie 100% das conversas com cartões de pontuação de IA construídos de acordo com seus próprios padrões, com precisão superior a 90%. -Análise de Conversas: Entenda por que os clientes entram em contato, como se sentem e o que está impulsionando os volumes de contato. -QA para Agentes: Construa um processo de QA em que os agentes possam confiar, com pontuação consistente e total visibilidade para gerentes e agentes. -QA para Bots: Detecte alucinações, violações de diretrizes e respostas fora da marca antes que cheguem aos seus clientes. -Inteligência de Negócios: Compartilhe inteligência de CX em toda a empresa com painéis e relatórios personalizados para cada equipe. -Coaching Integrado: Encontre todas as oportunidades de coaching e aja sobre elas mais rapidamente, com planos baseados em dados completos de desempenho. -Sistema de Gestão de Aprendizagem: Atribua aprendizado direcionado no momento em que os dados da conversa revelam uma lacuna de habilidade. **Average Rating:** 4.5/5.0 **Total Reviews:** 826 #### How Do G2 Users Rate ScorebuddyCX? - **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 9.3/10) - **Avaliação:** 9.3/10 (Category avg: 9.1/10) - **Calibração:** 8.9/10 (Category avg: 8.9/10) - **Integrações de Terceiros:** 8.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind ScorebuddyCX? - **Vendedor:** [ScorebuddyCX](https://www.g2.com/pt/sellers/scorebuddycx) - **Website da Empresa:** www.scorebuddycx.com - **Ano de Fundação:** 2001 - **Localização da Sede:** Dublin - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dcc58068ad2bf933d8ca79c6c4d4dd2be7a2ebf8e9cc26b5c5872bfb6b0d7abf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2587098%2F&secure%5Burl_type%5D=linkedin_company_website) 66 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Especialista em Conformidade PCI, Líder de Equipe - **Top Industries:** Serviços ao Consumidor, Serviços Financeiros - **Company Size:** 59% Medium, 21% Small #### What Do G2 Reviewers Say About ScorebuddyCX? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **interface amigável** do ScorebuddyCX, permitindo uma implementação suave e navegação sem esforço para todos os membros da equipe. - Os usuários apreciam os **cartões de pontuação personalizáveis e análises poderosas** do ScorebuddyCX, melhorando a garantia de qualidade mensurável e de desenvolvimento. - Os usuários valorizam o **processo de coaching simplificado** no ScorebuddyCX, melhorando a colaboração e a visibilidade para um acompanhamento de desempenho aprimorado. - Os usuários valorizam a **eficiência** do ScorebuddyCX na garantia de qualidade, melhorando a clareza e agilizando o processo de avaliação. - Os usuários apreciam a **simplicidade e facilidade de uso** do ScorebuddyCX, melhorando os processos de QA e fornecendo insights valiosos. ##### Cons - Os usuários acham que as **opções de filtragem ausentes** no ScorebuddyCX limitam a eficiência e complicam o gerenciamento de revisões. - Os usuários acham as **capacidades de relatórios do ScorebuddyCX limitadas** , exigindo etapas extras e suporte para análise de dados avançada. - Os usuários encontram **problemas de layout** com o ScorebuddyCX, citando design desatualizado e dificuldade na filtragem de relatórios como principais desvantagens. - Os usuários experimentam **tempos de carregamento lentos** e atrasos ocasionais, prejudicando a eficiência e complicando o fluxo de trabalho durante o uso máximo. - Os usuários relatam **problemas de pontuação** com o ScorebuddyCX, levando a imprecisões e pontuações não visualizáveis para chamadas revisadas. #### What Are Recent G2 Reviews of ScorebuddyCX? **["Monitoramento de Qualidade Simples e Poderoso com Fichas de Avaliação Altamente Personalizáveis"](https://www.g2.com/pt/survey_responses/scorebuddycx-review-12473682)** **Rating:** 5.0/5.0 stars _— Leumas U._ [Read full review](https://www.g2.com/pt/survey_responses/scorebuddycx-review-12473682) **["Interface fácil de usar com prompts de calibração revolucionários"](https://www.g2.com/pt/survey_responses/scorebuddycx-review-12334211)** **Rating:** 4.5/5.0 stars _— Jamie M._ [Read full review](https://www.g2.com/pt/survey_responses/scorebuddycx-review-12334211) #### What Are G2 Users Discussing About ScorebuddyCX? - [What does Scorebuddy do?](https://www.g2.com/pt/discussions/what-does-scorebuddy-do) - 3 comments, 2 upvotes - [What is the Scorebuddy internal messaging service?](https://www.g2.com/pt/discussions/what-is-the-scorebuddy-internal-messaging-service) - [Como você usa o Scorebuddy?](https://www.g2.com/pt/discussions/how-do-you-use-scorebuddy) - 3 comments - [O que é o Scorebuddy?](https://www.g2.com/pt/discussions/what-is-scorebuddy) - 1 comment, 1 upvote ### [Balto](https://www.g2.com/pt/products/balto/reviews) Balto é a força de trabalho de IA para o centro de contato. Balto oferece uma solução completa para centros de contato em uma única licença, unindo Assistência ao Agente, Garantia de Qualidade, Conformidade, Treinamento, Notas e Insights em uma plataforma coesa. O resultado é valor em todos os níveis da organização: os agentes têm um desempenho melhor, as equipes de QA eliminam revisões manuais, os supervisores podem treinar em escala e os líderes executivos ganham visibilidade clara sobre as tendências de negócios impulsionadas por conversas. Centros de contato de alto desempenho confiam no Balto para proteger a receita, reduzir o risco de conformidade e melhorar as experiências dos clientes. Até o momento, o Balto guiou mais de 500 milhões de conversas, apoia mais de 300 clientes e lidera nossa categoria no G2 com mais de 500 avaliações de cinco estrelas. Os produtos incluem: - Orientação em Tempo Real (Assistência ao Agente): Balto fornece automaticamente recursos aos agentes em tempo real. - Garantia de Qualidade: Balto avalia automaticamente as interações. - Conformidade: Balto sinaliza automaticamente questões de conformidade. - Treinamento: Balto apresenta e entrega automaticamente recomendações de treinamento. - Notas: Balto resume automaticamente as conversas. - Insights: Balto extrai automaticamente insights dos dados das conversas. **Average Rating:** 4.8/5.0 **Total Reviews:** 579 #### How Do G2 Users Rate Balto? - **the product tem sido um bom parceiro comercial?:** 9.8/10 (Category avg: 9.3/10) - **Avaliação:** 9.6/10 (Category avg: 9.1/10) - **Calibração:** 9.5/10 (Category avg: 8.9/10) - **Integrações de Terceiros:** 9.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind Balto? - **Vendedor:** [Balto](https://www.g2.com/pt/sellers/balto) - **Website da Empresa:** www.balto.ai - **Ano de Fundação:** 2017 - **Localização da Sede:** St Louis, US - **Twitter:** @balto\_ai 243 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3cc9e9cbafaa6a63e7a778747e3b37acb55b15f89faccf9bcef7de766a902726&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16265721%2F&secure%5Burl_type%5D=linkedin_company_website) 162 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Representante de Vendas do Medicare, MSR - **Top Industries:** Seguros, Serviços ao Consumidor - **Company Size:** 48% Medium, 25% Large #### What Do G2 Reviewers Say About Balto? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham o Balto **fácil de usar** , melhorando seu desempenho e proporcionando acesso contínuo a notas e chamadas. - Os usuários acham os **recursos que economizam tempo** do Balto inestimáveis, simplificando chamadas e melhorando as interações com os clientes sem esforço. - Os usuários elogiam o Balto por sua **precisão** , fornecendo suporte confiável que melhora o desempenho durante chamadas e transações. - Os usuários admiram o **recurso de gravação de chamadas** do Balto por sua precisão e resumos detalhados de cada chamada. - Os usuários elogiam o **suporte e orientação imediatos** do Balto, aumentando a eficiência e impulsionando a confiança durante as interações com os clientes. ##### Cons - Os usuários enfrentam **problemas de chamadas** com o Balto, incluindo bugs, tempos de espera do aplicativo e dificuldades para recuperar notas de chamadas anteriores. - Os usuários experimentam **problemas de precisão** com o Balto, achando-o vago e às vezes não responsivo às suas entradas. - Os usuários acham as sugestões do Balto **imprecisas e às vezes vagas** , o que prejudica a comunicação eficaz durante as chamadas. - Os usuários estão frustrados com os **recursos ausentes** no Balto, incluindo prompts que desaparecem e perda de dados em problemas de conexão. - Os usuários frequentemente enfrentam **problemas com pop-ups** com o Balto, achando-os obstrutivos e distrativos durante as chamadas, impactando o fluxo de trabalho. #### What Are Recent G2 Reviews of Balto? **["Balto mantém as chamadas confiantes, em conformidade e naturais com coaching em tempo real"](https://www.g2.com/pt/survey_responses/balto-review-12794530)** **Rating:** 5.0/5.0 stars _— Schantera M._ [Read full review](https://www.g2.com/pt/survey_responses/balto-review-12794530) **["Os Prós e Contras de usar Balto."](https://www.g2.com/pt/survey_responses/balto-review-9832751)** **Rating:** 4.0/5.0 stars _— Eric M._ [Read full review](https://www.g2.com/pt/survey_responses/balto-review-9832751) #### What Are G2 Users Discussing About Balto? - [Para que serve o Balto?](https://www.g2.com/pt/discussions/what-is-balto-used-for) ### [evaluagent](https://www.g2.com/pt/products/evaluagent/reviews) A evaluagent oferece aos contact centers uma plataforma única para AutoQA e Inteligência de Conversação – para que você possa avaliar automaticamente cada interação, descobrir o que realmente está acontecendo nas suas conversas com clientes e tomar ações que realmente melhoram o desempenho. Construída em torno do AutoQA em seu núcleo, a evaluagent avalia automaticamente cada interação desde o primeiro dia. Adicione Inteligência de Conversação e você desbloqueia uma camada mais profunda de insights – entendendo não apenas como as conversas são conduzidas, mas o que elas revelam sobre seus clientes, seus processos e onde agir em seguida. E à medida que agentes de IA se tornam parte da sua operação, a Observabilidade de Agentes de IA da evaluagent oferece a mesma visibilidade e governança em interações automatizadas que você já tem para sua equipe humana. Comece rapidamente Conecte a evaluagent ao seu conjunto tecnológico existente em minutos. Integramo-nos com Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall e mais – para que você não comece do zero. Uma interface intuitiva significa que sua equipe pode começar a trabalhar imediatamente, com painéis e relatórios fáceis de entender e compartilhar. Precisa expandir os dados? Conecte-se perfeitamente ao Power BI, Tableau, Looker, Metabase e mais. Avalie 100% das interações automaticamente Gerencie volumes crescentes de conversas sem aumentar sua equipe. Cartões de pontuação de IA totalmente personalizáveis avaliam cada interação em todos os canais, sinalizando automaticamente conversas prioritárias para revisão humana onde é mais importante. Transforme conversas em inteligência Analise cada chamada, chat, e-mail e mais para identificar padrões, entender causas raízes e prever tendências de CX – tudo sem esforço manual. Os insights são fáceis de compartilhar entre as equipes para que todos trabalhem a partir da mesma visão. Melhore o desempenho dos agentes, consistentemente Pontuação objetiva e consistente em todos os canais – combinada com um LMS integrado – significa que o coaching é direcionado, oportuno e justo. Quer você esteja desenvolvendo agentes humanos ou de IA, a evaluagent ajuda sua equipe a melhorar continuamente, não apenas de forma reativa. Construa uma cultura da qual os agentes realmente queiram fazer parte Avaliações justas, reconhecimento gamificado e feedback personalizado dão aos agentes uma noção clara de como estão indo e para onde estão indo. Melhor engajamento leva a melhor retenção – e melhores experiências para seus clientes. **Average Rating:** 4.5/5.0 **Total Reviews:** 439 #### How Do G2 Users Rate evaluagent? - **the product tem sido um bom parceiro comercial?:** 9.4/10 (Category avg: 9.3/10) - **Avaliação:** 9.2/10 (Category avg: 9.1/10) - **Calibração:** 8.9/10 (Category avg: 8.9/10) - **Integrações de Terceiros:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind evaluagent? - **Vendedor:** [EvaluAgent](https://www.g2.com/pt/sellers/evaluagent) - **Website da Empresa:** www.evaluagent.com - **Ano de Fundação:** 2012 - **Localização da Sede:** Middlesbrough, GB - **Twitter:** @evaluagent 1,109 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=50adebb358831f2215e0cd66ef624d136bce9a9eaef466777e379e5c9964ae56&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2505438%2F&secure%5Burl_type%5D=linkedin_company_website) 52 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Garantia de Qualidade, Embaixador - **Top Industries:** Serviços Financeiros, Serviços ao Consumidor - **Company Size:** 64% Medium, 18% Large #### What Do G2 Reviewers Say About evaluagent? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do EvaluAgent, beneficiando-se de listas de verificação claras e opções de feedback amigáveis. - Os usuários acham o evaluagent **fácil de usar e útil** , apreciando sua configuração simples e insights valiosos para conversas de suporte. - Os usuários adoram a **interface amigável** do evaluagent, tornando-a fácil de navegar e melhorando as experiências de aprendizado. - Os usuários valorizam o **design intuitivo** do EvaluAgent, achando fácil aprimorar as habilidades de atendimento ao cliente através de feedback direto. - Os usuários valorizam a **navegação fácil** do EvaluAgent, permitindo acesso rápido a recursos essenciais e insights sem esforço. ##### Cons - Os usuários observam as **funcionalidades ausentes** no Evaluagent, particularmente para opções de mensagens e relatórios avançados. - Os usuários observam **problemas de layout** com o EvaluAgent, citando dificuldades na navegação e a necessidade de um design mais moderno. - Os usuários acham que a interface do EvaluAgent **não é intuitiva** , tornando a navegação desafiadora e frustrante, especialmente para os novatos. - Os usuários acham que a **complexidade dos recursos** é esmagadora, tornando a navegação e o onboarding mais difíceis do que o necessário. - Os usuários acham os **problemas de filtragem** no Evaluagent desafiadores, complicando o gerenciamento de relatórios e visualizações de dados. #### What Are Recent G2 Reviews of evaluagent? **["Combina automação com insights acionáveis para QA"](https://www.g2.com/pt/survey_responses/evaluagent-review-12574995)** **Rating:** 5.0/5.0 stars _— Wilson L._ [Read full review](https://www.g2.com/pt/survey_responses/evaluagent-review-12574995) **["Recursos Amigáveis que Transformaram as Operações do Nosso Call Center"](https://www.g2.com/pt/survey_responses/evaluagent-review-13017982)** **Rating:** 4.5/5.0 stars _— Imelda L._ [Read full review](https://www.g2.com/pt/survey_responses/evaluagent-review-13017982) #### What Are G2 Users Discussing About evaluagent? - [Para que é usado o EvaluAgent?](https://www.g2.com/pt/discussions/what-is-evaluagent-used-for) - 2 comments ### [Genesys Cloud CX](https://www.g2.com/pt/products/genesys-cloud-cx/reviews) Genesys Cloud CX® é uma solução de Orquestração de Experiência Potencializada por IA que permite às organizações coordenar interações com clientes e funcionários em todos os pontos de contato. Ao conectar dados, sistemas e fluxos de trabalho em tempo real, ajuda as empresas a oferecer experiências mais consistentes e personalizadas que melhoram a lealdade, a eficiência e os resultados gerais dos negócios. A solução reúne IA; engajamento de voz e digital; roteamento inteligente e automação; gestão de engajamento da força de trabalho; e orquestração de jornada de ponta a ponta em uma única solução unificada na nuvem. Sua arquitetura aberta e flexível permite que as organizações se integrem facilmente aos sistemas existentes, reduzindo a complexidade enquanto criam uma experiência mais conectada entre canais e possibilitando a inovação sem interrupções. As organizações usam o Genesys Cloud CX para acelerar o tempo de geração de valor por meio de implantação rápida e capacidades fáceis de implementar, enquanto reduzem o custo de atendimento com automação impulsionada por IA. A personalização em tempo real e as interações com consciência de contexto ajudam a melhorar a satisfação do cliente, enquanto as capacidades nativas de IA aumentam a produtividade dos agentes, simplificam os fluxos de trabalho e apoiam uma tomada de decisão mais rápida e informada. Uma camada de dados unificada fornece insights em tempo real e garante experiências contínuas entre canais, eliminando silos e melhorando a visibilidade em todas as operações. A governança de IA integrada apoia a adoção segura, em conformidade e explicável, o que é especialmente importante para indústrias regulamentadas. Projetada para escala empresarial, a plataforma oferece alta disponibilidade, estabilidade e segurança, com a escalabilidade e flexibilidade para suportar operações globais e necessidades de negócios em evolução, mantendo a resiliência. O Genesys Cloud CX é amplamente utilizado por organizações de todos os tamanhos para orquestrar experiências personalizadas de clientes em escala, melhorar a eficiência, simplificar a pilha de tecnologia e impulsionar um ROI mensurável. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### How Do G2 Users Rate Genesys Cloud CX? - **the product tem sido um bom parceiro comercial?:** 8.5/10 (Category avg: 9.3/10) - **Avaliação:** 8.8/10 (Category avg: 9.1/10) - **Calibração:** 8.6/10 (Category avg: 8.9/10) - **Integrações de Terceiros:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind Genesys Cloud CX? - **Vendedor:** [Genesys](https://www.g2.com/pt/sellers/genesys) - **Website da Empresa:** www.genesys.com - **Ano de Fundação:** 1990 - **Localização da Sede:** Menlo Park, CA - **Twitter:** @Genesys 32,180 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Advogado de Caso, Gerente - **Top Industries:** Tecnologia da Informação e Serviços, Serviços Financeiros - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham o Genesys Cloud CX **excepcionalmente fácil de usar** , capacitando os usuários de negócios a gerenciar configurações de forma independente. - Os usuários valorizam a **evolução contínua de recursos** do Genesys Cloud CX, melhorando as operações do centro de contato e a satisfação do usuário. - Os usuários valorizam a **confiabilidade** do Genesys Cloud CX, elogiando sua acessibilidade e suporte para a continuidade dos negócios. - Os usuários valorizam a **eficiência** do Genesys Cloud CX, aumentando a agilidade e simplificando as operações do centro de contato em vários canais. - Os usuários apreciam a **interface intuitiva** do Genesys Cloud CX, melhorando a gestão das interações com clientes e o desempenho da força de trabalho. ##### Cons - Os usuários observam os **recursos limitados** do Genesys Cloud CX, particularmente na tradução de voz e na disponibilidade de ferramentas. - Os usuários observam as **funcionalidades ausentes** no Genesys Cloud CX, incluindo personalização limitada do painel e opções de relatórios complexas. - Os usuários acham a **complexidade da interface** desafiadora, especialmente para os novatos que navegam por múltiplas funcionalidades e configurações. - Os usuários acham as **capacidades de relatório inadequadas** do Genesys Cloud CX frustrantes, exigindo esforço extra para obter insights básicos. - Os usuários acham a **curva de aprendizado íngreme** com o Genesys Cloud CX, pois a interface e os recursos podem ser confusos inicialmente. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Poder Omnicanal Centralizado com Relatórios em Tempo Real Perspicazes"](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Usuário Verificado em Tecnologia da Informação e Serviços_ [Read full review](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-13150184) **["Configuração Sem Esforço, Integrações Poderosas"](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [Para que é usado o Genesys Cloud CX?](https://www.g2.com/pt/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/pt/discussions/what-kind-of-software-is-zendesk) - 2 comments - [Quais são os 4 benefícios mais importantes do Active Directory?](https://www.g2.com/pt/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [O que o Genesys Cloud para Salesforce faz?](https://www.g2.com/pt/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/pt/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,362 #### How Do G2 Users Rate JustCall? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10) - **Evaluation:** 8.0/10 (Category avg: 9.1/10) - **Calibration:** 7.9/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 8.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind JustCall? - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** www.saaslabs.co - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas\_labs 319 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website) 416 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small, 31% Medium #### What Do G2 Reviewers Say About JustCall? _AI-generated summary from verified user reviews_ ##### Pros - Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication. - Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization. - Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly. - Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution. - Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface. ##### Cons - Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively. - Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling. - Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet. - Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall. - Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections. #### What Are Recent G2 Reviews of JustCall? **["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)** **Rating:** 5.0/5.0 stars _— Richard L._ [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) **["Seamless Integration and Stellar Support"](https://www.g2.com/survey_responses/justcall-review-13227549)** **Rating:** 5.0/5.0 stars _— Kate d._ [Read full review](https://www.g2.com/survey_responses/justcall-review-13227549) ### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. **Average Rating:** 4.3/5.0 **Total Reviews:** 679 #### How Do G2 Users Rate Sprinklr Service? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10) - **Evaluation:** 8.2/10 (Category avg: 9.1/10) - **Calibration:** 7.9/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 7.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind Sprinklr Service? - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr 38,047 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website) 4,380 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Social Media Manager, Community Manager - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 41% Large, 30% Medium #### What Do G2 Reviewers Say About Sprinklr Service? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience. - Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms. - Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction. - Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs. - Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences. ##### Cons - Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues. - Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient. - Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency. - Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction. - Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams. #### What Are Recent G2 Reviews of Sprinklr Service? **["Comprehensive CRM Solution with Customizable Workflows"](https://www.g2.com/survey_responses/sprinklr-service-review-13220256)** **Rating:** 4.0/5.0 stars _— Ruben B._ [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13220256) **["Customizable Rules Engine and Regex Detection for Proactive Outage Alerts"](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)** **Rating:** 5.0/5.0 stars _— Asrul R._ [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125) ### [Observe.AI](https://www.g2.com/products/observe-ai/reviews) Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. **Average Rating:** 4.6/5.0 **Total Reviews:** 235 #### How Do G2 Users Rate Observe.AI? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.3/10) - **Evaluation:** 9.2/10 (Category avg: 9.1/10) - **Calibration:** 9.0/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 9.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Observe.AI? - **Seller:** [Observe.AI](https://www.g2.com/sellers/observe-ai) - **Company Website:** observe.ai - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **Twitter:** @observeAI 1,521 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c6de9ed470e650a35f57d0c28a2970bd661a8012aef0bc5773ea32f66267a55&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18090845%2F&secure%5Burl_type%5D=linkedin_company_website) 342 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Assistant Quality Assurance, Quality Analyst - **Top Industries:** Consumer Services, Outsourcing/Offshoring - **Company Size:** 64% Medium, 24% Small #### What Do G2 Reviewers Say About Observe.AI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Observe.AI, streamlining tasks and enhancing overall efficiency. - Users value the **efficiency** of Observe.AI, which streamlines agent evaluation and enhances customer interactions effortlessly. - Users find Observe.AI's **helpful features** enhance call analysis, streamline coaching, and improve collaboration significantly. - Users appreciate the **advanced AI capabilities** of Observe.AI, enhancing coaching efficiency and improving agent performance. - Users appreciate the **advanced coaching features** of Observe.AI, enhancing agent performance through intelligent insights and suggestions. ##### Cons - Users report **accuracy issues** with Observe.AI, noting incomplete transcripts and inconsistencies in detected keywords. - Users experience **inaccuracy in transcriptions** with Observe.AI, leading to confusion and incomplete information from calls. - Users face **inaccurate data analysis** with Observe.AI, leading to ineffective customer interactions and lost trust in the service. - Users report encountering **call issues** with Observe.AI, including missed captures and poor audio clarity affecting performance. - Users find the **missing features** of Observe.AI frustrating, limiting their ability to effectively manage and analyze data. #### What Are Recent G2 Reviews of Observe.AI? **["Observe Boosts Call Quality with Reliable Auto Summaries and Insights"](https://www.g2.com/survey_responses/observe-ai-review-13090614)** **Rating:** 4.5/5.0 stars _— King J._ [Read full review](https://www.g2.com/survey_responses/observe-ai-review-13090614) **["Intuitive AI Insights That Streamline Call Reviews and Coaching"](https://www.g2.com/survey_responses/observe-ai-review-13171979)** **Rating:** 5.0/5.0 stars _— Atharva S._ [Read full review](https://www.g2.com/survey_responses/observe-ai-review-13171979) #### What Are G2 Users Discussing About Observe.AI? - [What is Observe.AI used for?](https://www.g2.com/discussions/what-is-observe-ai-used-for) ### [Invoca](https://www.g2.com/products/invoca/reviews) Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 926 #### How Do G2 Users Rate Invoca? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10) - **Evaluation:** 8.9/10 (Category avg: 9.1/10) - **Calibration:** 8.7/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 8.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind Invoca? - **Seller:** [Invoca](https://www.g2.com/sellers/invoca) - **Company Website:** www.invoca.com - **Year Founded:** 2008 - **HQ Location:** Santa Barbara, CA - **Twitter:** @Invoca 4,204 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=10eb86be2549c90566d2b5d62a7baaeb2f5da1276c058e401b43f5cc99e87fd3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F210676%2F&secure%5Burl_type%5D=linkedin_company_website) 387 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Digital Marketing Manager, Marketing Manager - **Top Industries:** Marketing and Advertising, Hospital & Health Care - **Company Size:** 38% Small, 33% Medium #### What Do G2 Reviewers Say About Invoca? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **intuitive usability** of Invoca, which facilitates quick adoption and effective performance tracking. - Users find Invoca to be **intuitive and easy to use** , enabling rapid adoption and improving team efficiency. - Users appreciate the **intuitive analytics** of Invoca, enhancing visibility into marketing performance and improving conversion rates. - Users commend Invoca's **knowledgeable and responsive customer support** , enhancing their experience with proactive assistance and tutorials. - Users value the **attribution accuracy** of Invoca, enhancing visibility into leads and improving marketing performance insights. ##### Cons - Users find the **learning curve steep** due to a lack of user-friendly design and inadequate training resources for new users. - Users find Invoca's **missing features** frustrating, especially regarding integration complexities and unclear communication about enhancements. - Users express frustrations with **call issues** , including privacy concerns, support challenges, and integration difficulties. - Users find the **reporting setup complex** , requiring time and effort to customize dashboards effectively. - Users find the **complex setup** of Invoca time-consuming and challenging, often requiring careful configuration for optimal use. #### What Are Recent G2 Reviews of Invoca? **["Smarter Call Routing and Campaign Tracking That Boosts Efficiency"](https://www.g2.com/survey_responses/invoca-review-12640140)** **Rating:** 4.5/5.0 stars _— Prajwal E._ [Read full review](https://www.g2.com/survey_responses/invoca-review-12640140) **["Deep Call Insights and Proactive Support That Elevate Our Media Strategy"](https://www.g2.com/survey_responses/invoca-review-12570137)** **Rating:** 5.0/5.0 stars _— Verified User in Telecommunications_ [Read full review](https://www.g2.com/survey_responses/invoca-review-12570137) #### What Are G2 Users Discussing About Invoca? - [What is Invoca used for?](https://www.g2.com/discussions/what-is-invoca-used-for) ### [Playvox Quality Management](https://www.g2.com/pt/products/playvox-quality-management/reviews) Playvox oferece uma solução de Gestão de Qualidade digital, flexível e abrangente, que permite ir além da Garantia de Qualidade (QA) básica para uma Gestão de Qualidade (QM) completa, para que você não apenas identifique problemas, mas os resolva. Ferramentas de coaching e resolução estão incluídas como padrão, permitindo que você envolva e desenvolva os funcionários antes que o problema ocorra. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,053 #### How Do G2 Users Rate Playvox Quality Management? - **the product tem sido um bom parceiro comercial?:** 9.5/10 (Category avg: 9.3/10) - **Avaliação:** 9.7/10 (Category avg: 9.1/10) - **Calibração:** 9.6/10 (Category avg: 8.9/10) - **Integrações de Terceiros:** 9.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Playvox Quality Management? - **Vendedor:** [Playvox](https://www.g2.com/pt/sellers/playvox) - **Ano de Fundação:** 2012 - **Localização da Sede:** Sunnyvale, CA - **Twitter:** @PlayVoxCX 1,675 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b15d2d64fa41a2a03018f7055c1e37412e5d9b77d93fa2331fb66bae1c080c2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1085709%2F&secure%5Burl_type%5D=linkedin_company_website) 40 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Representante de Atendimento ao Cliente, Experiência do Cliente - **Top Industries:** Serviços ao Consumidor, Bancário - **Company Size:** 58% Medium, 34% Large #### What Do G2 Reviewers Say About Playvox Quality Management? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham o Playvox Quality Management **muito fácil de navegar** e amigável, aumentando a produtividade diária. - Os usuários apreciam a **eficiência** do Playvox Quality Management, permitindo fácil acompanhamento e melhoria dos padrões de desempenho. - Os usuários valorizam os **cartões de pontuação de QA personalizáveis** do Playvox, melhorando a eficiência da garantia de qualidade e a clareza nas avaliações. - Os usuários valorizam o **excelente suporte ao cliente** fornecido pela Playvox, melhorando a colaboração e o aprimoramento de desempenho. - Os usuários elogiam o **processo de avaliação intuitivo** do Playvox, melhorando a entrega de feedback e simplificando o monitoramento de qualidade. ##### Cons - Os usuários acham que as **opções limitadas de personalização** no Playvox Quality Management dificultam sua capacidade de adaptar a plataforma às suas necessidades. - Os usuários acham frustrantes os **recursos ausentes** do Playvox Quality Management, como a limitação na abertura de disputas e a personalização da interface. - Os usuários encontram **capacidades de relatório deficientes** no Playvox Quality Management, observando uma falta de filtros avançados e flexibilidade. - Os usuários enfrentam **problemas de atualização** que prejudicam a visibilidade dos KPIs e afetam o fluxo de trabalho, incluindo tempo de inatividade do sistema durante as atualizações. - Os usuários observam que a **ineficácia das disputas de qualidade** muitas vezes as deixa sem resolução na janela de chat com os analistas de QA. #### What Are Recent G2 Reviews of Playvox Quality Management? **["avaliação uso"](https://www.g2.com/pt/survey_responses/playvox-quality-management-review-6719629)** **Rating:** 5.0/5.0 stars _— Dayane A._ [Read full review](https://www.g2.com/pt/survey_responses/playvox-quality-management-review-6719629) **["Uma ferramenta completa para melhorar a qualidade e otimizar a gestão da equipe"](https://www.g2.com/pt/survey_responses/playvox-quality-management-review-6978172)** **Rating:** 5.0/5.0 stars _— Luis A._ [Read full review](https://www.g2.com/pt/survey_responses/playvox-quality-management-review-6978172) #### What Are G2 Users Discussing About Playvox Quality Management? - [Para que é usado o Playvox?](https://www.g2.com/pt/discussions/what-is-playvox-used-for) - 1 comment ### [DialedIn](https://www.g2.com/products/dialedin/reviews) DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times. **Average Rating:** 4.7/5.0 **Total Reviews:** 287 #### How Do G2 Users Rate DialedIn? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10) - **Evaluation:** 9.0/10 (Category avg: 9.1/10) - **Calibration:** 9.6/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 9.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind DialedIn? - **Seller:** [ChaseData](https://www.g2.com/sellers/chasedata) - **Company Website:** getdialedin.com - **Year Founded:** 1996 - **HQ Location:** Plantation, Florida - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4553c6223f427658cbb35fdc49f0e7ee2e88ef2a3a788a33044a78b2632e14a5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2831616%2F&secure%5Burl_type%5D=linkedin_company_website) 40 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales, Insurance Agent - **Top Industries:** Insurance, Telecommunications - **Company Size:** 48% Small, 40% Medium #### What Do G2 Reviewers Say About DialedIn? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of DialedIn, appreciating its simplicity and effectiveness in simplifying work tasks. - Users find DialedIn to be **efficient and fast** , significantly simplifying their daily tasks and enhancing productivity. - Users highly value the **efficiency and productivity** boost provided by DialedIn's advanced calling features. - Users find the **auto-dialing and call logging** features of DialedIn significantly enhance their calling efficiency and productivity. - Users love how DialedIn's **automatic call logging** significantly enhances efficiency and saves time for lead qualification teams. ##### Cons - Users experience **call issues** including delays, dropped calls, and difficulties accessing voicemails, affecting their overall communication comfort. - Users experience **dialer issues** including call delays, drops, and complex call-back processes, impacting their overall satisfaction. - Users experience **slow performance** with DialedIn, which hinders efficiency and disrupts workflow during busy periods. - Users are frustrated by the **missing features** , which complicate flexibility and slow down adjustments in calling strategies. - Users find the **slow loading** of DialedIn frustrating, impacting efficiency and interrupting busy workflows. #### What Are Recent G2 Reviews of DialedIn? **["Performance visibility and motivation for revenue teams"](https://www.g2.com/survey_responses/dialedin-review-12393544)** **Rating:** 4.5/5.0 stars _— Marcin Z._ [Read full review](https://www.g2.com/survey_responses/dialedin-review-12393544) **["Effortless Integration with Intuitive Organization"](https://www.g2.com/survey_responses/dialedin-review-11395825)** **Rating:** 4.0/5.0 stars _— Brian C._ [Read full review](https://www.g2.com/survey_responses/dialedin-review-11395825) #### What Are G2 Users Discussing About DialedIn? - [What is ChaseData CCaaS used for?](https://www.g2.com/discussions/what-is-chasedata-ccaas-used-for) - ‹ Prev‹ Prev - 1 - [2](/categories/contact-center-quality-assurance/small-business?order=g2_score&page=2#product-list) - [3](/categories/contact-center-quality-assurance/small-business?order=g2_score&page=3#product-list) - [Next ›Next ›](/categories/contact-center-quality-assurance/small-business?order=g2_score&page=2#product-list) Spotlight Categories [E-commerce Fraud Protection Software](https://www.g2.com/categories/e-commerce-fraud-protection) [Network Monitoring Software](https://www.g2.com/categories/network-monitoring) [Spend Management Software](https://www.g2.com/categories/spend-management) [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms) [Digital Asset Management Software](https://www.g2.com/categories/digital-asset-management) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Contact Center Quality Assurance Themes](/categories/contact-center-quality-assurance/themes)