Best Contact Center Quality Assurance Software for Small Business

How Many Contact Center Quality Assurance Software Products Does G2 Track?

Total Products under this Category: 228

Category Stats (Nov 2026)

  • Average Rating: 4.56/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SuccessKPI (+2.37%) - Among all products in this category, SuccessKPI recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Contact Center Quality Assurance Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 37,800+ Authentic Reviews
  • 228+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Quality Assurance Software

G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Hiya Connect Branded Call, CloudTalk, Salesforce Service Cloud, Talkdesk, Observe.AI, ScorebuddyCX, and Balto.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=ringex&focus%5B%5D=hiya-connect-branded-call&focus%5B%5D=cloudtalk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=talkdesk&focus%5B%5D=observe-ai&focus%5B%5D=scorebuddycx&focus%5B%5D=balto&segment=small-business)

RingEX

WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.

Average Rating: 4.2/5.0

Total Reviews: 1,498

How Do G2 Users Rate RingEX?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.3/10)
  • Third-Party Integrations: 5.8/10 (Category avg: 8.8/10)

Who Is the Company Behind RingEX?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®
  • Ownership: NYSE:RNG

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Small, 36% Medium

What Do G2 Reviewers Say About RingEX?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of RingEX, appreciating its straightforward setup and intuitive interface for seamless communication.
  • Users praise the responsive customer support of RingEX, which enhances their overall experience and satisfaction.
  • Users value the seamless phone calls feature of RingEX, ensuring reliability and ease in team communication.
  • Users appreciate the excellent support and easy implementation of RingEX, facilitating quick adaptation and seamless integration.
  • Users appreciate the robust reliability of RingEX, ensuring seamless operations and minimal downtime for critical functions.
Cons
  • Users find that customer support is inadequate, making it challenging to resolve common issues effectively.
  • Users find the complex processes of RingEX overwhelming, particularly during the initial setup and employee additions.
  • Users report that customer service is often difficult to access, leading to frustrating experiences with support issues.
  • Users experience call quality issues that can impact reliability, including dropped calls and location-based performance problems.
  • Users find the customer support lacking, often facing difficulties in reaching live representatives for assistance.

What Are Recent G2 Reviews of RingEX?

What Are G2 Users Discussing About RingEX?

Hiya Connect Branded Call

Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded Call allows companies to display their business name on outbound calls made to over 500M+ mobile phones worldwide. The growth of spam, scam and fraud calls has eroded trust on the voice channel. 87% of consumers won't answer a call when they see an unknown number on their screen. This inability to effectively reach customers via phone is eroding customer satisfaction and retention - and ultimately your bottom line. Branded caller ID allows companies to control how their outbound calls display on the call recipients' device by each individual phone number. Create better customer experiences and optimize your outbound calling operations with adding identity to your outbound calls with Hiya Connect Branded Call.

Average Rating: 4.6/5.0

Total Reviews: 147

How Do G2 Users Rate Hiya Connect Branded Call?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.3/10)
  • Evaluation: 9.0/10 (Category avg: 9.2/10)
  • Calibration: 8.8/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Hiya Connect Branded Call?

  • Seller: Hiya
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Seattle, US
  • LinkedIn® Page: www.linkedin.com
    237 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Insurance
  • Company Size: 47% Medium, 39% Small

What Do G2 Reviewers Say About Hiya Connect Branded Call?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Hiya Connect Branded Call, finding setup and operations simple and intuitive.
  • Users commend the helpful customer support of Hiya Connect Branded Call, enhancing the overall experience and usability.
  • Users value the easy setup of Hiya Connect Branded Call, enhancing efficiency and user control in deployments.
  • Users appreciate the responsive customer support of Hiya Connect Branded Call, enhancing their overall experience and satisfaction.
  • Users value the reliability of Hiya Connect Branded Call, enhancing connectivity and establishing trust with branded caller ID.
Cons
  • Users note the high expense of Hiya Connect, making it difficult to justify its value and effectiveness.
  • Users experience call issues due to limited device compatibility, poor service, and lack of transparency from Hiya Connect.
  • Users face number issues as Hiya protection doesn't prevent scammers from misusing their branded numbers, harming brand trust.
  • Users express frustration over poor reporting, highlighting the difficulties in managing utilization and performance without timely updates.
  • Users find the high cost of Hiya Connect Branded Call challenging, especially for small businesses needing budget-friendly options.

What Are Recent G2 Reviews of Hiya Connect Branded Call?

What Are G2 Users Discussing About Hiya Connect Branded Call?

CloudTalk

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

Average Rating: 4.4/5.0

Total Reviews: 1,917

How Do G2 Users Rate CloudTalk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.3/10)
  • Evaluation: 9.1/10 (Category avg: 9.2/10)
  • Calibration: 9.0/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind CloudTalk?

  • Seller: CloudTalk
  • Company Website:
  • Year Founded: 2016
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    228 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 65% Small, 31% Medium

What Do G2 Reviewers Say About CloudTalk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of CloudTalk, enjoying its user-friendly interface and reliable performance.
  • Users praise the reliability of CloudTalk, noting its consistent performance and smooth operation without connectivity issues.
  • Users appreciate the intuitive design of CloudTalk, enjoying its user-friendly interface and smooth functionality.
  • Users appreciate the user-friendly interface of CloudTalk, highlighting its ease of use and reliable performance.
  • Users praise CloudTalk's intuitive calling features, highlighting ease of use and efficient call management for businesses.
Cons
  • Users often face call issues, such as registering calls properly and complexities in setting up calling campaigns.
  • Users experience occasional connection issues with CloudTalk, leading to delays in call connectivity at times.
  • Users find the call management cumbersome, requiring multiple clicks and lacks integration with their CRM for seamless use.
  • Users find the missing features in CloudTalk, such as text messaging and CRM integration, quite limiting.
  • Users face poor connectivity issues with CloudTalk, impacting their overall experience despite helpful customer support.

What Are Recent G2 Reviews of CloudTalk?

What Are G2 Users Discussing About CloudTalk?

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Salesforce Service Cloud

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform

Average Rating: 4.4/5.0

Total Reviews: 8,010

How Do G2 Users Rate Salesforce Service Cloud?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.3/10)
  • Evaluation: 8.8/10 (Category avg: 9.2/10)
  • Calibration: 8.7/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Salesforce Service Cloud?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®
  • Ownership: NYSE:CRM

Who Uses This Product?

  • Who Uses This: Salesforce Administrator, Salesforce Developer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Medium, 37% Large

What Do G2 Reviewers Say About Salesforce Service Cloud?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Salesforce Service Cloud, benefiting from intuitive features and seamless management.
  • Users appreciate the excellent functionality of Salesforce Service Cloud, enhancing case management and customer feedback tracking seamlessly.
  • Users commend the effective case management of Salesforce Service Cloud, enhancing efficiency in handling customer issues and tasks.
  • Users value the efficiency of Salesforce Service Cloud, enhancing case management and streamlining call center operations effortlessly.
  • Users value the ease of customization in Salesforce Service Cloud, enabling effective case management and efficient customer support.
Cons
  • Users find the complexity of setup and usage challenging, particularly for new users unfamiliar with Salesforce.
  • Users find the learning curve steep, as setup and licensing can complicate the initial experience with Salesforce Service Cloud.
  • Users face a steep learning curve with Salesforce Service Cloud, requiring significant time and understanding for effective use.
  • Users find Salesforce Service Cloud expensive, especially with add-on costs making budgeting difficult.
  • Users find the missing features in Salesforce Service Cloud can clutter the interface and complicate configuration.

What Are Recent G2 Reviews of Salesforce Service Cloud?

What Are G2 Users Discussing About Salesforce Service Cloud?

Talkdesk

Talkdesk provides a customer experience platform that helps organizations operate a human-AI hybrid workforce across service, sales, and support. The platform includes enterprise-grade Contact Center as a Service (CCaaS) to support the human workforce and Customer Experience Automation (CXA) to build and manage the AI workforce and orchestrate work across both. CXA can work with Talkdesk CCaaS or an existing third-party contact center. CXA uses agentic AI and multi-agent orchestration to automate and coordinate how customer needs are resolved. Agentic AI can reason through goals, use tools and enterprise systems, take action, and execute multi-step work, while orchestration coordinates specialized AI agents and human workflows, including decisions, escalations, and handoffs. AI agents can complete work such as processing a claim, updating a billing record, scheduling an appointment, or resolving a service case rather than only answering questions or routing interactions. Talkdesk Data Cloud provides unified, real-time context from customer interactions, enterprise systems, and knowledge sources. Built-in guardrails and governance help organizations control how AI operates as automation scales. Talkdesk CCaaS and CXA both support omnichannel customer interactions across voice and digital channels. Talkdesk CCaaS provides capabilities for the human workforce, including omnichannel routing, workforce engagement management, real-time agent guidance, employee collaboration, and customer experience analytics. CXA orchestrates work across the human-AI workforce, coordinating human agents, AI agents, data, knowledge, workflows, enterprise systems, and governance to move customer needs toward resolution while preserving context across channels and handoffs. *Key capabilities include: -Agentic end-to-end automation: Automate customer interactions and the underlying work required to resolve them across front- and back-office systems, using agentic AI that can reason, act, and complete work rather than simply respond or assist. -Human-AI and multi-agent orchestration: Coordinate specialized AI agents, human employees, data, knowledge, workflows, and enterprise systems as work moves through complex customer journeys with intelligent decisions, escalations, and handoffs, while maintaining the context required for resolution. -Continuous automation lifecycle: Analyze previous customer interactions and performance data to discover high-impact automation opportunities, build and customize agentic AI agents using natural language, test them before they engage customers, orchestrate them in production, and continuously monitor and optimize performance and outcomes. -Industry-aware data and automation: Connect industry-specific systems and data sources with purpose-built AI agents, workflows, integrations, and preconfigured use cases, giving humans and AI relevant industry context and knowledge to address customer journeys and operational requirements across more than 12 industries. -Unified data, knowledge, and governance: Use Talkdesk Data Cloud to unify customer interactions, enterprise data, knowledge, and systems of record, providing real-time context for AI agents, human employees, and workflows. Apply guardrails, permissions, monitoring, and governance to help improve accuracy, consistency, decision-making, and control as automation scales. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Average Rating: 4.4/5.0

Total Reviews: 2,517

How Do G2 Users Rate Talkdesk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.3/10)
  • Evaluation: 9.2/10 (Category avg: 9.2/10)
  • Calibration: 9.0/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Talkdesk?

  • Seller: Talkdesk
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    1,395 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor, Customer Service Representative
  • Top Industries: Consumer Services, Computer Software
  • Company Size: 60% Medium, 20% Small

What Do G2 Reviewers Say About Talkdesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Talkdesk, highlighting its convenience for calling and scheduling.
  • Users appreciate the efficiency of Talkdesk, enhanced by new features and reliable call quality for long durations.
  • Users appreciate the value-added features of Talkdesk, enhancing convenience and efficiency in communications.
  • Users love the ease of call management with Talkdesk, enhancing customer support and simplifying workflows effectively.
  • Users value the ease of use and convenience offered by Talkdesk for managing customer support effectively.
Cons
  • Users experience call issues with Talkdesk, particularly in low network areas and when using mobile hotspots.
  • Users experience technical issues including connectivity problems and slow support response, affecting overall satisfaction with Talkdesk.
  • Users find the missing features in Talkdesk frustrating, especially the lack of Italian support and customization options.
  • Users face significant connection issues with Talkdesk, impacting audio quality and causing disruptions during calls.
  • Users experience poor connectivity with Talkdesk, noting slow performance and frustrating tech issues during peak times.

What Are Recent G2 Reviews of Talkdesk?

What Are G2 Users Discussing About Talkdesk?

Observe.AI

Observe.AI is an advanced AI Agents platform specifically designed to enhance customer experience (CX) by enabling organizations to provide faster, smarter, and more efficient customer service at scale. This innovative solution allows businesses to deploy specialized AI agents that autonomously manage tasks throughout the entire customer experience lifecycle. From engaging in customer conversations to supporting frontline teams and optimizing operational workflows, Observe.AI streamlines processes to meet the demands of modern customer service. Targeted at businesses seeking to improve their customer interactions, Observe.AI is particularly beneficial for organizations that handle high volumes of customer inquiries and require consistent, high-quality service. The platform is suitable for various industries, including e-commerce, healthcare, and technology, where customer satisfaction is paramount. By leveraging AI agents, companies can ensure that their customer service operations are not only efficient but also capable of adapting to the dynamic needs of their clientele. Each AI agent within the Observe.AI platform is purpose-built for specific roles, equipped with the ability to understand context, make informed decisions, and take appropriate actions. This functionality allows organizations to enhance resolution speeds and elevate service quality while simultaneously reducing operational costs. By automating routine tasks, Observe.AI empowers frontline teams to concentrate on higher-value work, fostering a more productive and engaged workforce. The platform's CX-native foundation ensures seamless integration with existing systems and processes, making it easier for businesses to implement and scale their customer service operations. Observe.AI has successfully collaborated with global brands such as DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, demonstrating its capability to improve customer satisfaction and boost productivity across diverse sectors. By delivering consistent and scalable performance in every customer interaction, Observe.AI stands out as a comprehensive solution for organizations looking to elevate their customer experience strategy. In summary, Observe.AI offers a robust framework for organizations aiming to enhance their customer service capabilities through the deployment of intelligent AI agents. By focusing on specialized roles and continuous improvement, the platform not only optimizes operational efficiency but also drives better outcomes for both customers and businesses alike.

Average Rating: 4.5/5.0

Total Reviews: 290

How Do G2 Users Rate Observe.AI?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.3/10)
  • Evaluation: 9.2/10 (Category avg: 9.2/10)
  • Calibration: 9.0/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Observe.AI?

  • Seller: Observe.AI
  • Company Website:
  • Year Founded: 2017
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    350 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Assistant Quality Assurance, Quality Analyst
  • Top Industries: Outsourcing/Offshoring, Consumer Services
  • Company Size: 59% Medium, 29% Small

What Do G2 Reviewers Say About Observe.AI?

AI-generated summary from verified user reviews

Pros
  • Users find Observe.AI incredibly easy to use, with seamless integration and intuitive dashboards enhancing their workflow significantly.
  • Users value the efficient integration and insights of Observe.AI, significantly saving time and enhancing performance coaching.
  • Users find Observe.AI's intelligent coaching features invaluable for improving team performance and streamlining workflows.
  • Users value the advanced AI intelligence of Observe.AI, enhancing conversation analysis and improving coaching efficiency.
  • Users appreciate the advanced coaching features of Observe.AI, facilitating effective feedback and performance improvements for agents.
Cons
  • Users report accuracy issues with Observe.AI, leading to confusion and unreliable sentiment analysis during conversations.
  • Users experience inaccuracy in sentiment analysis, leading to false signals and misinterpretations in their interactions.
  • Users experience inaccurate data analysis with Observe.AI, leading to confusion and misinterpretation in understanding context.
  • Users report significant call issues, including poor clarity, missed moments, and unreliable AI performance.
  • Users express concerns about missing features in Observe.AI, wishing for more customization and robust reporting options.

What Are Recent G2 Reviews of Observe.AI?

What Are G2 Users Discussing About Observe.AI?

ScorebuddyCX

AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap.

Average Rating: 4.5/5.0

Total Reviews: 831

How Do G2 Users Rate ScorebuddyCX?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.3/10)
  • Evaluation: 9.3/10 (Category avg: 9.2/10)
  • Calibration: 8.9/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind ScorebuddyCX?

  • Seller: ScorebuddyCX
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Dublin
  • LinkedIn® Page: www.linkedin.com
    66 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: PCI Compliance Specialist, Team Leader
  • Top Industries: Consumer Services, Financial Services
  • Company Size: 58% Medium, 21% Small

What Do G2 Reviewers Say About ScorebuddyCX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ScorebuddyCX, enjoying accessible data and intuitive setup.
  • Users value the customizable scorecards of ScorebuddyCX, which enhance quality evaluations and trend identification.
  • Users value ScorebuddyCX for its integrated coaching features, enabling structured feedback and tracking for performance improvements.
  • Users appreciate the efficiency of ScorebuddyCX, enabling effective quality assurance and streamlined performance tracking.
  • Users find ScorebuddyCX's helpful interface intuitive, making data access and interaction management seamless and efficient.
Cons
  • Users note that reporting feels limited in ScorebuddyCX, lacking advanced customization and requiring extra steps for insights.
  • Users experience missing features in ScorebuddyCX, hindering tasks like customizable reporting and QA score disputes.
  • Users often encounter slow loading times with ScorebuddyCX, particularly when navigating larger dashboards or reports.
  • Users find the layout issues complicate data visibility, requiring navigation across multiple pages for information access.
  • Users report frustrating scoring issues, such as lack of dispute options and inconsistencies in score saving.

What Are Recent G2 Reviews of ScorebuddyCX?

What Are G2 Users Discussing About ScorebuddyCX?

Balto

Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data.

Average Rating: 4.8/5.0

Total Reviews: 584

How Do G2 Users Rate Balto?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.3/10)
  • Evaluation: 9.6/10 (Category avg: 9.2/10)
  • Calibration: 9.5/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Balto?

  • Seller: Balto
  • Year Founded: 2017
  • HQ Location: St Louis, US
  • LinkedIn® Page: www.linkedin.com
    171 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Medicare Sales Representative, MSR
  • Top Industries: Insurance, Consumer Services
  • Company Size: 48% Medium, 24% Large

What Do G2 Reviewers Say About Balto?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Balto, appreciating its straightforward setup and seamless navigation during calls.
  • Users love the hassle-free installation and instant support of Balto, enhancing their call handling efficiency.
  • Users admire Balto's exceptional accuracy in providing timely prompts, enhancing efficiency and improving service quality seamlessly.
  • Users love Balto's call recording feature, which saves time and enhances efficiency by generating instant interaction notes.
  • Users appreciate the 24/7 customer support of Balto, ensuring quick resolutions for any issues encountered.
Cons
  • Users face call issues with Balto, including bugs, timeouts, and difficulties in accessing previous notes.
  • Users experience accuracy issues with Balto, leading to frustrations with prompts and incorrect feedback from customer interactions.
  • Users report AI inaccuracy with Balto, noting missed phrases and slow response times during long conversations.
  • Users face missing features like lack of search options and disappearing prompts that hinder functionality and experience.
  • Users experience pop-up issues with Balto that disrupt workflows and complicate accessing necessary content.

What Are Recent G2 Reviews of Balto?

What Are G2 Users Discussing About Balto?

SuccessKPI

SuccessKPI is the performance platform for human + agentic CX. It measures, manages, and governs the work of both human agents and AI agents in the contact center, holding both to the same standards. Because SuccessKPI is independent of the systems it measures, its scores do not come from the vendor that supplied the AI. What SuccessKPI does SuccessKPI unifies interaction data from CCaaS platforms, CRMs, and business systems into one analytics layer, then applies AI to every interaction instead of a sample. Capabilities include business intelligence and reporting, speech and text analytics, quality management with automated scoring, real-time assistance for agents and supervisors, workforce management, Playbook Builder for automated action, last-mile connectivity monitoring, and security and governance controls. Most quality programs evaluate 1% to 3% of interactions and report weeks later. SuccessKPI scores 100% of interactions, human and AI, against evaluation forms the customer defines. A human reviewer confirms, adjusts, or overrides every AI-assigned score, and the reasoning behind each score is visible. Who uses SuccessKPI Quality leaders, workforce managers, contact center operations executives, supervisors, analysts, and agents. Customers include Centene, DHL, Maximus, and USDA Rural Development. SuccessKPI is deployed in healthcare, mental health and crisis services, financial services, insurance, government, telecommunications, transportation, and BPO operations, and it scales from small teams to several thousand agents. What SuccessKPI connects to SuccessKPI works alongside existing contact center platforms rather than replacing them. Integrations include Genesys Cloud CX, Amazon Connect, and Cisco, along with CRM, workforce, and business systems. Data can be exported to customer-owned storage such as Amazon S3, and reports can be scheduled and delivered by email or triggered by conditions in the data. How SuccessKPI handles security and compliance The platform runs serverless-first on AWS, and customer data stays in the contracted deployment region, including a dedicated EU environment. SuccessKPI is FedRAMP authorized for US federal customers. Controls include 256-bit AES encryption at rest, TLS in transit, SSO and MFA, role-based access down to the data partition, and automated redaction for PCI and PII. The compliance program covers SOC 2, ISO 27001, ISO 42001, PCI DSS, HIPAA, and GDPR. What problems SuccessKPI solves Contact centers use SuccessKPI to lower cost to serve, to put evidence behind compliance on every interaction rather than a sample, to stabilize workforce cost as AI agents change volume patterns, and to show whether an AI deployment is working before it scales further.

Average Rating: 4.5/5.0

Total Reviews: 126

How Do G2 Users Rate SuccessKPI?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.3/10)
  • Evaluation: 9.6/10 (Category avg: 9.2/10)
  • Calibration: 8.9/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.2/10 (Category avg: 8.8/10)

Who Is the Company Behind SuccessKPI?

  • Seller: SuccessKPI
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Chantilly, US
  • LinkedIn® Page: www.linkedin.com
    160 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor
  • Top Industries: Hospital & Health Care, Consumer Services
  • Company Size: 60% Medium, 21% Small

What Are Recent G2 Reviews of SuccessKPI?

What Are G2 Users Discussing About SuccessKPI?

Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,493

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.3/10)
  • Evaluation: 8.8/10 (Category avg: 9.2/10)
  • Calibration: 8.7/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • LinkedIn® Page: www.linkedin.com
    8,740 employees on LinkedIn®
  • Phone: +1 650 466 - 1100

Who Uses This Product?

  • Who Uses This: Case Advocate, Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 41% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Genesys Cloud CX, benefiting from simple setup and effective management of interactions.
  • Users appreciate the robust omnichannel capabilities of Genesys Cloud CX, which enhance customer interaction management and agent efficiency.
  • Users appreciate the reliability of Genesys Cloud CX, enjoying its efficiency in managing customer interactions effectively.
  • Users commend the efficiency of Genesys Cloud CX, enhancing agent productivity with streamlined workflows and automation.
  • Users value the intuitive interface of Genesys Cloud CX, enhancing day-to-day operations and agent efficiency seamlessly.
Cons
  • Users express frustration over limited features, hindering their operational efficiency and impacting essential tasks.
  • Users find the absence of essential features like Shared Line Appearance and sorting options frustrating and limiting.
  • Users find the admin complexity of Genesys Cloud CX challenging, which can hinder user experience and setup efficiency.
  • Users find the inadequate reporting in Genesys Cloud CX limits insights and complicates data analysis.
  • Users find the steep learning curve for Genesys Cloud CX's features can lead to frustrating experiences, especially for newcomers.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

evaluagent

evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers.

Average Rating: 4.5/5.0

Total Reviews: 443

How Do G2 Users Rate evaluagent?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.3/10)
  • Evaluation: 9.2/10 (Category avg: 9.2/10)
  • Calibration: 9.0/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind evaluagent?

  • Seller: EvaluAgent
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Middlesbrough, GB
  • LinkedIn® Page: www.linkedin.com
    51 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Ambassador, Quality Assurance Manager
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 64% Medium, 18% Large

What Do G2 Reviewers Say About evaluagent?

AI-generated summary from verified user reviews

Pros
  • Users find EvaluAgent's ease of use invaluable, allowing for efficient evaluations and constructive feedback in operations.
  • Users find Evalu-Agent easy to use and appreciate its reliability for providing constructive feedback in evaluations.
  • Users praise the user-friendly interface of EvaluAgent, making feedback navigation and performance tracking seamless and efficient.
  • Users value the easy-to-use interface of Evaluagent, which enhances efficiency and feedback effectiveness in evaluations.
  • Users find EvaluAgent's navigation ease exceptional, allowing for clear and efficient access to feedback and performance data.
Cons
  • Users note the lack of essential features in Evaluagent, particularly missing messaging tools and inefficient interface design.
  • Users experience layout issues with EvaluAgent, as the interface feels clunky and navigation is often inconvenient.
  • Users find the interface not intuitive, requiring extra clicks and complicating the navigation of data points.
  • Users face a steep learning curve with EvaluAgent due to its complex interface and navigation challenges.
  • Users find the complexity of EvaluAgent overwhelming due to its numerous options and navigation challenges.

What Are Recent G2 Reviews of evaluagent?

What Are G2 Users Discussing About evaluagent?

Five9 Intelligent Cloud Contact Center Platform

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.

Average Rating: 4.2/5.0

Total Reviews: 630

How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.3/10)
  • Evaluation: 8.5/10 (Category avg: 9.2/10)
  • Calibration: 8.4/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

  • Seller: Five9
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Ramon, CA
  • LinkedIn® Page: www.linkedin.com
    3,127 employees on LinkedIn®
  • Ownership: NASDAQ:FIVN

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Manager
  • Top Industries: Consumer Services, Financial Services
  • Company Size: 56% Medium, 24% Small

What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Five9 Intelligent Cloud Contact Center Platform enhances agent productivity and customer experience.
  • Users commend the accommodating customer support of Five9, enhancing their overall experience with the platform.
  • Users value the accommodating support and versatile features of Five9, greatly enhancing their contact center experience.
  • Users appreciate the impressive features and integrations of Five9, enhancing both agent and customer experiences remarkably.
  • Users value the efficiency of Five9, enhancing operations and significantly reducing agent documentation time and costs.
Cons
  • Users face call issues due to inaccurate detection and automatic logouts, impacting overall user experience and efficiency.
  • Users find the platform's complexity and learning curve challenging, especially for new users navigating advanced features.
  • Users find the missing features frustrating, particularly regarding outdated self-help resources and delayed enhancements.
  • Users face technical issues like call clarity and disposition codes that hinder efficient call management and reporting.
  • Users report poor customer support, with inadequate assistance for daily issues and slow response times during outages.

What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

Voxjar

Voxjar is AI-powered call quality assurance an conversation intelligence. Connect your dialer or upload call recordings and Voxjar's AI scores every conversation against your own scorecard, surfaces coaching opportunities, and tracks agent performance over time. Instead of manually reviewing a 2-4% random sample of calls in spreadsheets, teams get consistent, explainable evaluations on 100% of their calls. Build custom scorecards ranging from simple pass/fail forms to weighted rubrics with conditional logic and auto-fail compliance gates. Every AI evaluation shows its reasoning, quotes the moments in the call that drove each score, and links back to the recording and transcript, so managers can trust the number and agents can see exactly what to change. Managers get dashboards, trend reporting, calibration tools, and coaching workflows. Agents get transparent feedback drawn from their own calls rather than generic advice. Compliance teams get automatic flags on the moments that matter, like missed disclosures or risky language. Voxjar connects to over 30 phone sytems, chat platforms, and CRMs. Including Nice CXone, RingCentral, Intercom, Convoso, Five9, Genesys and GoTo, with SFTP and API ingestion for anythign we don't currently cover. Voxjar is built for SMB and mid-market operations that need enterprise-grade QA coverage without enterprise procurement: customer support teams, outbound sales floors, collections agencies, legal intake desks, home services companies, and BPOs. Teams use Voxjar to replace manual QA spreadsheets, expand review coverage from a small sample to every call, cut evaluation time from 15-20 minutes per call to minutes across the whole day's volume, and coach agents with specific, evidence-backed feedback instead of averages.

Average Rating: 4.9/5.0

Total Reviews: 18

How Do G2 Users Rate Voxjar?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Evaluation: 10.0/10 (Category avg: 9.2/10)
  • Third-Party Integrations: 9.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Voxjar?

  • Seller: Voxjar
  • Company Website:
  • Year Founded: 2023
  • HQ Location: Provo, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 72% Small, 28% Medium

What Are Recent G2 Reviews of Voxjar?

Natterbox

Natterbox helps you capture revenue from every conversation, with an AI contact centre built inside Salesforce. In G2’s Contact Center category, reviewers rate Natterbox 9.4 out of 10 for quality of support and 9.5 for ease of doing business. Natterbox runs its own global phone network and AI, offering an end-to-end solution for global businesses looking to capture or protect revenue through customer communications. With Natterbox, your team and AI agents handle calls, SMS, WhatsApp and chat at any hour, inbound and outbound. Voice AI agents take the routine calls, so you handle peaks without hiring for them. Everything is recorded, scored and written to Salesforce, so every conversation drives your competitive advantage. With one supplier, you have one team to call. Secret Escapes’ previous AI vendor stalled for over a year without going live, and Natterbox went live in six weeks. At Danone, AI agents answered 32,000+ calls in three months, and Secret Escapes, with 80+ agents, deflects 30% of calls with AI. SALESFORCE NATIVE CONTACT CENTRE Natterbox is for Salesforce teams with high call volumes. It is built natively in Salesforce, so nothing waits to sync, and you build routing and traditional or AI-powered IVR with clicks, not code. If you need voice in Salesforce, Natterbox supplies the calling, routing and AI agents. Danone, PRS for Music and Financial Lease see 100% of their calls in Salesforce, and Accquis logged 20% more sales opportunities. AI VOICE AGENTS AND CHATBOTS Voice AI agents answer routine calls in your brand’s voice. Callers say what they need, so there is no IVR menu to press through, and a call that needs a person reaches your team with a live summary. At We Buy Any Home, AI agents handle 81% of calls end to end. AI agents also make calls when a Salesforce record changes, such as a new lead or a renewal date, and write the result to the record. INBOUND AND OUTBOUND AI agents and your team follow the same routing rules, by skill and priority and on live Salesforce data, with callback from the queue. Your team can click to dial from any Salesforce record, show a local number, run an outbound dialler and send SMS and WhatsApp messages. QUALITY ASSURANCE, COACHING, AND COMPLIANCE AI Advisor scores 100% of calls against your own criteria and saves the score, transcript and summary on the Salesforce call record. Each agent gets coaching recommendations from their own calls. Transcripts give you speech analytics on every conversation, and competitor mentions, lead source and intent are written to the record. National Dental Care analyses 100% of calls and saves managers 20 hours a month on manual quality assurance. Call recording with pause and resume, compliance announcements and PCI card payments protect each call, and callers key in card details that the agent never hears. Christies Direct takes card payments with Natterbox PCI Payments.

Average Rating: 4.4/5.0

Total Reviews: 143

How Do G2 Users Rate Natterbox?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.3/10)
  • Evaluation: 9.0/10 (Category avg: 9.2/10)
  • Calibration: 8.4/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Natterbox?

  • Seller: Natterbox Limited
  • Company Website:
  • Year Founded: 2010
  • HQ Location: London, England
  • LinkedIn® Page: www.linkedin.com
    122 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Salesforce Administrator
  • Top Industries: Financial Services, Staffing and Recruiting
  • Company Size: 58% Medium, 31% Small

What Do G2 Reviewers Say About Natterbox?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the helpful customer support from Natterbox, enhancing their experience and setup process significantly.
  • Users appreciate the seamless integration of Natterbox into Salesforce, enhancing usability and configurability significantly.
  • Users commend the exceptional reliability of Natterbox, experiencing zero outages for seamless communication and productivity.
  • Users value the native Salesforce integration of Natterbox, boosting productivity and simplifying operations effectively.
  • Users value the call recording capabilities of Natterbox, enhancing service quality and efficiency within Salesforce.
Cons
  • Users note call quality issues with Natterbox, expressing a desire for improvements in connection stability and AI integration.
  • Users find the missing features of Natterbox hinder usability, such as lack of call management and integration issues.
  • Users experience poor customer support with Natterbox, facing issues like unprovisioned phones and insufficient assistance.
  • Users face call limitations with Natterbox, including no hold option and complexities in call management.
  • Users find Natterbox's complex setup and outdated interface challenging, particularly for those new to AI projects.

What Are Recent G2 Reviews of Natterbox?

What Are G2 Users Discussing About Natterbox?

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,367

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.3/10)
  • Evaluation: 8.0/10 (Category avg: 9.2/10)
  • Calibration: 7.9/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users find JustCall to have a user-friendly interface, simplifying call management and enhancing overall productivity.
  • Users value the seamless organization of calls and notes in JustCall, enhancing productivity and communication efficiency.
  • Users find JustCall's organization and centralization of communication efficient, streamlining work and enhancing productivity.
  • Users appreciate the centralized call management of JustCall, making communication and follow-ups organized and efficient.
  • Users value the user-friendly and reliable calling features of JustCall, enhancing communication and organization effortlessly.
Cons
  • Users experience call issues with delays, connectivity problems, and difficulty managing call logs effectively.
  • Users experience inconsistent call quality with JustCall, affecting communication and overall user satisfaction.
  • Users experience connection issues with JustCall, impacting call quality and leading to disruption in communication.
  • Users experience poor call quality with JustCall, facing issues like dropped calls and unreliable connections during important conversations.
  • Users experience slow loading times, particularly when navigating extensive call logs, which hinders quick access and efficiency.

What Are Recent G2 Reviews of JustCall?

Inia Debnath
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Researched and written by Inia Debnath
Updated