# Best Contact Center Quality Assurance Software for Medium-Sized Businesses ## How Many Contact Center Quality Assurance Software Products Does G2 Track? **Total Products under this Category:** 168 ### Category Stats (Aug 2026) - **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** EdgeTier (+1.49%) - Among all products in this category, EdgeTier recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Contact Center Quality Assurance Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 35,400+ Authentic Reviews - 168+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Contact Center Quality Assurance Software ![G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-quality-assurance/grids.png?focus%5B%5D=5494&focus%5B%5D=88148&focus%5B%5D=9177&focus%5B%5D=5511&focus%5B%5D=5965&focus%5B%5D=348&focus%5B%5D=157933&focus%5B%5D=130653) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), evaluagent, ScorebuddyCX, Talkdesk, Playvox Quality Management, Five9 Intelligent Cloud Contact Center Platform, Level AI, and Hiya Connect Branded Call. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=evaluagent&focus%5B%5D=scorebuddycx&focus%5B%5D=talkdesk&focus%5B%5D=playvox-quality-management&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=level-ai&focus%5B%5D=hiya-connect-branded-call&segment=mid-market) **Sponsored** ### ReflexAI Prepare is an advanced AI-driven training platform designed to revolutionize how contact center representatives develop their skills. Specifically tailored for organizations managing high-stakes and sensitive conversations, Prepare offers immersive, voice-based simulations that replicate real-world scenarios, empowering agents to build confidence, enhance empathy, and improve outcomes. The platform is particularly beneficial for industries such as behavioral health, healthcare, and customer service, where effective communication is crucial. By providing realistic training environments, Prepare allows representatives to engage in dynamic roleplays that adapt to the flow of conversation, enabling them to navigate complex or emotionally charged interactions with greater ease. This adaptability ensures that agents are not only prepared for a variety of situations but also able to respond appropriately under pressure. One of the standout features of Prepare is its actionable feedback system. After each simulation, users receive detailed performance insights, including evaluations of tone, phrasing, and adherence to best practices. This feedback is essential for fine-tuning skills and ensuring consistent service quality. The platform’s focus on voice-based learning further distinguishes it from traditional training methods, as it allows representatives to practice in an interactive, speech-enabled environment that closely mimics live calls. Prepare also offers tailored scenarios that can be customized to reflect an organization’s unique needs, protocols, and audience demographics. This flexibility ensures that training is relevant and applicable, enhancing the learning experience. Additionally, the platform emphasizes skill development in critical areas such as active listening, de-escalation, and empathy, all while maintaining compliance with industry standards. The benefits of using Prepare extend beyond just skill enhancement. The platform equips teams with the tools and confidence needed to handle any situation with professionalism and care. It also supports scalable training, allowing organizations to provide consistent, high-quality training for teams of any size without the logistical hurdles often associated with traditional training methods. Engaging, practical simulations lead to improved knowledge retention, and data-driven insights enable organizations to track individual and team progress over time, identifying strengths, gaps, and growth opportunities. Overall, Prepare stands out as a comprehensive training solution that prepares contact center representatives to deliver exceptional experiences and positive outcomes in their interactions. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1989&secure%5Bchosen_at%5D=2026-08-05T22%3A12%3A22Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1361149&secure%5Bresource_id%5D=1989&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-quality-assurance%2Fmid-market&secure%5Btoken%5D=284b56799da63df223b25db60fe993ee1baf8db432f51af65f1c968421619f42&secure%5Burl%5D=https%3A%2F%2Fwww.reflexai.com%2Findustries%2Fcontact-centers%3Futm_source%3Dg2%26utm_medium%3Dpaid-referral%26utm_campaign%3D26Q3-G2-Paid%26utm_term%3Dcategory%26utm_content%3Dcontact-center-qa&secure%5Burl_type%5D=paid_promos) ### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform **Average Rating:** 4.4/5.0 **Total Reviews:** 6,969 #### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.3/10) - **Evaluation:** 8.8/10 (Category avg: 9.1/10) - **Calibration:** 8.7/10 (Category avg: 8.9/10) - **Integrations:** 8.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Salesforce Administrator, Salesforce Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Medium, 37% Large #### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features. - Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency. - Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy. - Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks. - Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud. ##### Cons - Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use. - Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features. - Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members. - Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively. - Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features. #### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)? **["The Evolution of Service: Bridging the Gap Between Data and Action."](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)** **Rating:** 4.0/5.0 stars _— Naampreet K._ [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220) **["“Daily Use Review of Salesforce Service Cloud in Collections”"](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)** **Rating:** 5.0/5.0 stars _— Arnold D._ [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648) #### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)? - [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote - [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments - [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require) - [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments - [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system) ### [evaluagent](https://www.g2.com/products/evaluagent/reviews) evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 439 #### How Do G2 Users Rate evaluagent? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Evaluation:** 9.2/10 (Category avg: 9.1/10) - **Calibration:** 8.9/10 (Category avg: 8.9/10) - **Integrations:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind evaluagent? - **Seller:** [EvaluAgent](https://www.g2.com/sellers/evaluagent) - **Company Website:** www.evaluagent.com - **Year Founded:** 2012 - **HQ Location:** Middlesbrough, GB - **Twitter:** @evaluagent 1,109 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=50adebb358831f2215e0cd66ef624d136bce9a9eaef466777e379e5c9964ae56&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2505438%2F&secure%5Burl_type%5D=linkedin_company_website) 53 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Ambassador, Quality Assurance Manager - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 64% Medium, 18% Large #### What Do G2 Reviewers Say About evaluagent? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of EvaluAgent, benefiting from clear checklists and user-friendly feedback options. - Users find evaluagent **user-friendly and helpful** , enjoying its straightforward setup and valuable insights for support conversations. - Users love the **user-friendly interface** of evaluagent, making it easy to navigate and enhancing learning experiences. - Users value the **intuitive design** of EvaluAgent, finding it easy to enhance customer service skills through straightforward feedback. - Users value the **easy navigation** of EvaluAgent, allowing quick access to essential features and insights effortlessly. ##### Cons - Users note the **missing features** in Evaluagent, particularly for messaging and advanced reporting options. - Users note **layout issues** with EvaluAgent, citing difficulties in navigation and a need for a more modern design. - Users find EvaluAgent's interface to be **not intuitive** , making navigation challenging and frustrating, especially for newcomers. - Users find the **complexity of features** to be overwhelming, making navigation and onboarding more difficult than necessary. - Users find the **filtering issues** in Evaluagent challenging, complicating the management of reports and data views. #### What Are Recent G2 Reviews of evaluagent? **["Combines Automation with Actionable Insights for QA"](https://www.g2.com/survey_responses/evaluagent-review-12574995)** **Rating:** 5.0/5.0 stars _— Wilson L._ [Read full review](https://www.g2.com/survey_responses/evaluagent-review-12574995) **["User-Friendly Features That Transformed Our Call Center Operations"](https://www.g2.com/survey_responses/evaluagent-review-13017982)** **Rating:** 4.5/5.0 stars _— Imelda L._ [Read full review](https://www.g2.com/survey_responses/evaluagent-review-13017982) #### What Are G2 Users Discussing About evaluagent? - [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) - 2 comments ### [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. **Average Rating:** 4.5/5.0 **Total Reviews:** 825 #### How Do G2 Users Rate ScorebuddyCX? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10) - **Evaluation:** 9.3/10 (Category avg: 9.1/10) - **Calibration:** 8.9/10 (Category avg: 8.9/10) - **Integrations:** 8.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind ScorebuddyCX? - **Seller:** [ScorebuddyCX](https://www.g2.com/sellers/scorebuddycx) - **Company Website:** www.scorebuddycx.com - **Year Founded:** 2001 - **HQ Location:** Dublin - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dcc58068ad2bf933d8ca79c6c4d4dd2be7a2ebf8e9cc26b5c5872bfb6b0d7abf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2587098%2F&secure%5Burl_type%5D=linkedin_company_website) 66 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** PCI Compliance Specialist, Team Leader - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 59% Medium, 21% Small #### What Do G2 Reviewers Say About ScorebuddyCX? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **user-friendly interface** of ScorebuddyCX, enabling smooth implementation and effortless navigation for all team members. - Users appreciate the **customizable scorecards and powerful analytics** of ScorebuddyCX, enhancing measurable and developmental quality assurance. - Users value the **streamlined coaching process** in ScorebuddyCX, enhancing collaboration and visibility for improved performance tracking. - Users value the **efficiency** of ScorebuddyCX in quality assurance, enhancing clarity and streamlining the evaluation process. - Users appreciate the **simplicity and ease of use** of ScorebuddyCX, enhancing QA processes and providing valuable insights. ##### Cons - Users find the **missing filtering options** in ScorebuddyCX limits efficiency and complicates review management. - Users find ScorebuddyCX's **reporting capabilities limited** , requiring extra steps and support for advanced data analysis. - Users find **layout issues** with ScorebuddyCX, citing outdated design and difficulty in report filtering as major drawbacks. - Users experience **slow loading** times and occasional lag, hindering efficiency and complicating workflow during peak usage. - Users report **scoring issues** with ScorebuddyCX, leading to inaccuracies and unviewable scores for reviewed calls. #### What Are Recent G2 Reviews of ScorebuddyCX? **["Simple, Powerful Quality Monitoring with Highly Customizable Scorecards"](https://www.g2.com/survey_responses/scorebuddycx-review-12473682)** **Rating:** 5.0/5.0 stars _— Leumas U._ [Read full review](https://www.g2.com/survey_responses/scorebuddycx-review-12473682) **["Easy-to-Use Interface with Game-Changing Calibration Prompts"](https://www.g2.com/survey_responses/scorebuddycx-review-12334211)** **Rating:** 4.5/5.0 stars _— Jamie M._ [Read full review](https://www.g2.com/survey_responses/scorebuddycx-review-12334211) #### What Are G2 Users Discussing About ScorebuddyCX? - [What does Scorebuddy do?](https://www.g2.com/discussions/what-does-scorebuddy-do) - 3 comments, 2 upvotes - [What is the Scorebuddy internal messaging service?](https://www.g2.com/discussions/what-is-the-scorebuddy-internal-messaging-service) - [How do you use Scorebuddy?](https://www.g2.com/discussions/how-do-you-use-scorebuddy) - 3 comments - [What is Scorebuddy?](https://www.g2.com/discussions/what-is-scorebuddy) - 1 comment, 1 upvote ### [Talkdesk](https://www.g2.com/es/products/talkdesk/reviews) Talkdesk® está liderando una nueva era en la experiencia del cliente con la Automatización de la Experiencia del Cliente (CXA), una nueva categoría y plataforma diseñada para automatizar toda la complejidad de los viajes modernos del cliente. CXA reemplaza los flujos de trabajo fragmentados y coordinados por humanos con una orquestación autónoma de IA multiagente que ofrece un servicio inteligente, escalable y enfocado en resultados a lo largo de todo el ciclo de vida del cliente. Aprende más en: https://www.talkdesk.com/use-cases/ En el núcleo de CXA se encuentra Talkdesk Data Cloud, que convierte transcripciones, grabaciones de llamadas, notas de casos y registros de clientes de CRMs y sistemas de registro en conocimiento procesable en tiempo real. Esto permite a los agentes de IA operar con pleno contexto, colaborando sin problemas para resolver problemas complejos de los clientes con rapidez, precisión y adaptabilidad. Talkdesk CXA apoya tanto los flujos de trabajo interindustriales como los casos de uso especializados en sectores como la salud, los servicios financieros, el comercio minorista, los servicios públicos, los viajes y el gobierno. Con agentes de IA preconstruidos, un ciclo virtuoso de automatización (Descubrir, Construir, Orquestar, Medir) y un rápido tiempo de valor, Talkdesk ayuda a las empresas a modernizar la experiencia del cliente sin necesidad de una renovación completa. Confiado por marcas globales y reconocido por su innovación continua, Talkdesk empodera a las organizaciones para aumentar los ingresos, reducir costos y transformar la entrega de servicios a través de una automatización coordinada y dirigida por IA. Las empresas que aman a sus clientes usan Talkdesk. Talkdesk es una marca registrada de Talkdesk, Inc. Todos los nombres de productos y compañías son marcas comerciales™ o marcas registradas® de sus respectivos titulares. Su uso no implica ninguna afiliación o respaldo por parte de ellos. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,477 #### How Do G2 Users Rate Talkdesk? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.9/10 (Category avg: 9.3/10) - **Evaluación:** 9.1/10 (Category avg: 9.1/10) - **Calibración:** 9.0/10 (Category avg: 8.9/10) - **Integraciones:** 9.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Talkdesk? - **Vendedor:** [Talkdesk](https://www.g2.com/es/sellers/talkdesk) - **Sitio web de la empresa:** www.talkdesk.com - **Año de fundación:** 2011 - **Ubicación de la sede:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,396 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Representante de Servicio al Cliente - **Top Industries:** Servicios al Consumidor, Software de Computadora - **Company Size:** 60% Medium, 20% Large #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** de Talkdesk, lo que permite un seguimiento eficiente de las llamadas y mejora la productividad general. - Los usuarios aprecian la **eficiencia** de Talkdesk, lo que permite una comunicación fluida a través de plataformas y mejora las operaciones de servicio al cliente. - Los usuarios aprecian las **características completas** de Talkdesk, que permiten flujos de trabajo eficientes y mejoran las interacciones con los clientes. - Los usuarios aprecian la **fácil integración de CRM** de Talkdesk, mejorando la eficiencia y la comunicación para los equipos de soporte al cliente. - Los usuarios elogian a Talkdesk por su **soporte al cliente excepcional** y su integración fluida que mejora la eficiencia del equipo. ##### Cons - Los usuarios a menudo enfrentan **problemas de llamadas** con Talkdesk, incluyendo mala calidad de audio y llamadas caídas durante las conversaciones. - Los usuarios a menudo enfrentan **problemas técnicos** con Talkdesk, incluyendo llamadas caídas y fallos del sistema que requieren reinicios frecuentes. - Los usuarios encuentran las **funciones faltantes** en Talkdesk frustrantes, obstaculizando la eficiencia y el flujo de trabajo durante las llamadas y la gestión de tickets. - Los usuarios experimentan **problemas de notificación** con Talkdesk, lo que lleva a cambios inesperados de estado sin conexión y frustrantes problemas técnicos. - Los usuarios a menudo enfrentan **problemas de conexión** con Talkdesk, causando retrasos frustrantes y requiriendo reinicios frecuentes de la aplicación. #### What Are Recent G2 Reviews of Talkdesk? **["Soporte omnicanal, IA impulsada por datos, llena de capacidades"](https://www.g2.com/es/survey_responses/talkdesk-review-11334066)** **Rating:** 4.0/5.0 stars _— Tyra S._ [Read full review](https://www.g2.com/es/survey_responses/talkdesk-review-11334066) **["Plataforma confiable que aumenta la productividad de los agentes"](https://www.g2.com/es/survey_responses/talkdesk-review-13189678)** **Rating:** 4.5/5.0 stars _— Jon G._ [Read full review](https://www.g2.com/es/survey_responses/talkdesk-review-13189678) #### What Are G2 Users Discussing About Talkdesk? - [¿Cómo está Talkdesk transformando las operaciones de servicio al cliente con sus innovadoras soluciones de centro de llamadas?](https://www.g2.com/es/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [¿Para qué se utiliza Talkdesk?](https://www.g2.com/es/discussions/what-is-talkdesk-used-for) - 2 comments ### [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) Playvox provides a flexible, comprehensive digital-first Quality Management solution that lets you go beyond basic Quality Assurance (QA) to full Quality Management (QM) so that you don't just identify problems, you fix them. Coaching and resolution tools are included standard, allowing you to engage and develop employees before the issue occurs. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,053 #### How Do G2 Users Rate Playvox Quality Management? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10) - **Evaluation:** 9.7/10 (Category avg: 9.1/10) - **Calibration:** 9.6/10 (Category avg: 8.9/10) - **Integrations:** 9.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Playvox Quality Management? - **Seller:** [Playvox](https://www.g2.com/sellers/playvox) - **Year Founded:** 2012 - **HQ Location:** Sunnyvale, CA - **Twitter:** @PlayVoxCX 1,675 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b15d2d64fa41a2a03018f7055c1e37412e5d9b77d93fa2331fb66bae1c080c2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1085709%2F&secure%5Burl_type%5D=linkedin_company_website) 40 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Customer Experience - **Top Industries:** Consumer Services, Banking - **Company Size:** 58% Medium, 34% Large #### What Do G2 Reviewers Say About Playvox Quality Management? _AI-generated summary from verified user reviews_ ##### Pros - Users find Playvox Quality Management to be **very easy to navigate** and user-friendly, enhancing daily productivity. - Users appreciate the **efficiency** of Playvox Quality Management, enabling easy tracking and improvement of performance standards. - Users value the **customizable QA scorecards** of Playvox, enhancing quality assurance efficiency and clarity in evaluations. - Users value the **excellent customer support** provided by Playvox, enhancing collaboration and performance improvement. - Users praise the **intuitive evaluation process** of Playvox, enhancing feedback delivery and streamlining quality monitoring. ##### Cons - Users find **limited customization** options in Playvox Quality Management hinder their ability to tailor the platform to their needs. - Users find the **missing features** of Playvox Quality Management, like limited dispute raising and interface customization, frustrating. - Users find **poor reporting** capabilities in Playvox Quality Management, noting a lack of advanced filters and flexibility. - Users experience **update issues** that hinder KPI visibility and affect workflow, including system downtime during updates. - Users note that the **ineffectiveness of quality disputes** often leaves them unresolved in the chat window with QA analysts. #### What Are Recent G2 Reviews of Playvox Quality Management? **["evaluation use"](https://www.g2.com/survey_responses/playvox-quality-management-review-6719629)** **Rating:** 5.0/5.0 stars _— Dayane A._ [Read full review](https://www.g2.com/survey_responses/playvox-quality-management-review-6719629) **["A comprehensive tool to improve quality and optimize team management"](https://www.g2.com/survey_responses/playvox-quality-management-review-6978172)** **Rating:** 5.0/5.0 stars _— Luis A._ [Read full review](https://www.g2.com/survey_responses/playvox-quality-management-review-6978172) #### What Are G2 Users Discussing About Playvox Quality Management? - [What is Playvox used for?](https://www.g2.com/discussions/what-is-playvox-used-for) - 1 comment ### [Level AI](https://www.g2.com/pt/products/level-ai/reviews) Level AI é a camada de inteligência e orquestração para a experiência do cliente. Analisamos 100% das interações com clientes através de voz, chat, e-mail e mensagens para transformar conversas não estruturadas em insights mensuráveis e automação. Desde a Voz do Cliente e insights de jornada até qualidade automatizada, coaching em tempo real e agentes de IA, a Level AI ajuda as equipes a melhorar os resultados dos clientes, o desempenho operacional e o crescimento lucrativo. **Average Rating:** 4.6/5.0 **Total Reviews:** 211 #### How Do G2 Users Rate Level AI? - **the product tem sido um bom parceiro comercial?:** 9.1/10 (Category avg: 9.3/10) - **Avaliação:** 9.2/10 (Category avg: 9.1/10) - **Calibração:** 9.0/10 (Category avg: 8.9/10) - **Integrações:** 8.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Level AI? - **Vendedor:** [Level AI](https://www.g2.com/pt/sellers/level-ai) - **Website da Empresa:** thelevel.ai - **Ano de Fundação:** 2018 - **Localização da Sede:** Mountain View, US - **Twitter:** @TheLevelAI 204 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88837a04d6b731eeff4a45c0aa27c4813f367a54aa990a1bb13415f8187aba9e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flevel-ai&secure%5Burl_type%5D=linkedin_company_website) 212 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Analista de Qualidade, Supervisor - **Top Industries:** Serviços ao Consumidor, Alimentos e Bebidas - **Company Size:** 56% Medium, 32% Large #### What Do G2 Reviewers Say About Level AI? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do Level AI, desfrutando de sua interface descomplicada e painel intuitivo. - Os usuários valorizam a **utilidade** do Level AI, melhorando o atendimento ao cliente com informações rápidas, precisas e recursos fáceis de usar. - Os usuários valorizam a **eficiência aprimorada** do Level AI, permitindo acesso mais rápido a insights e processos simplificados. - Os usuários elogiam a **interface de usuário intuitiva** do Level AI, achando-a fácil de aprender e navegar de forma eficaz. - Os usuários valorizam a **precisão** do Level AI, que melhora as interações com os clientes através da entrega de informações rápidas e precisas. ##### Cons - Os usuários experimentam **imprecisões** nas pontuações de QA de IA e enfrentam problemas com avaliações atrasadas e visibilidade das pontuações. - Os usuários experimentam **desempenho lento** , o que dificulta atualizações oportunas e complica os esforços de monitoramento e treinamento. - Os usuários destacam **problemas de precisão** no Level AI, afetando avaliações, pontuações e a confiabilidade geral do monitoramento. - Os usuários acham que a **precisão da tradução é insuficiente** devido a interpretações errôneas ocasionais de sotaques e contexto, afetando as percepções. - Usuários relatam **imprecisão da IA** afetando pontuações e monitoramento, com atrasos significativos e problemas na captura precisa de conversas. #### What Are Recent G2 Reviews of Level AI? **["Revisão de Chamadas Eficiente com Transcrição Prática, Necessita de Detalhes Aprimorados"](https://www.g2.com/pt/survey_responses/level-ai-review-11320627)** **Rating:** 4.0/5.0 stars _— Usuário Verificado em Serviços ao Consumidor_ [Read full review](https://www.g2.com/pt/survey_responses/level-ai-review-11320627) **["Nossa parceria com a Level AI tem sido uma experiência mágica!"](https://www.g2.com/pt/survey_responses/level-ai-review-13022467)** **Rating:** 4.5/5.0 stars _— Aaron H._ [Read full review](https://www.g2.com/pt/survey_responses/level-ai-review-13022467) #### What Are G2 Users Discussing About Level AI? - [Para que é usado o LevelAI?](https://www.g2.com/pt/discussions/what-is-levelai-used-for) - 1 comment ### [Hiya Connect Branded Call](https://www.g2.com/products/hiya-connect-branded-call/reviews) Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded Call allows companies to display their business name on outbound calls made to over 500M+ mobile phones worldwide. The growth of spam, scam and fraud calls has eroded trust on the voice channel. 87% of consumers won't answer a call when they see an unknown number on their screen. This inability to effectively reach customers via phone is eroding customer satisfaction and retention - and ultimately your bottom line. Branded caller ID allows companies to control how their outbound calls display on the call recipients' device by each individual phone number. Create better customer experiences and optimize your outbound calling operations with adding identity to your outbound calls with Hiya Connect Branded Call. **Average Rating:** 4.7/5.0 **Total Reviews:** 136 #### How Do G2 Users Rate Hiya Connect Branded Call? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Evaluation:** 9.0/10 (Category avg: 9.1/10) - **Calibration:** 8.8/10 (Category avg: 8.9/10) - **Integrations:** 8.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind Hiya Connect Branded Call? - **Seller:** [Hiya](https://www.g2.com/sellers/hiya) - **Company Website:** www.hiya.com - **Year Founded:** 2016 - **HQ Location:** Seattle, US - **Twitter:** @hiya 6,463 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a6efeb807ec8c83a6af1ff93ad669524ae04e13a5703fda6a24f5ebd46548e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhiyainc&secure%5Burl_type%5D=linkedin_company_website) 240 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Insurance - **Company Size:** 47% Medium, 38% Small #### What Do G2 Reviewers Say About Hiya Connect Branded Call? _AI-generated summary from verified user reviews_ ##### Pros - Users find Hiya Connect Branded Call's **ease of use** beneficial, greatly enhancing their workflow and call management. - Users appreciate the **ease of use and security** provided by Hiya Connect Branded Call, enhancing their business communication. - Users appreciate the **easy setup** of Hiya Connect Branded Call, making configuration and management hassle-free. - Users appreciate the **responsive customer support** of Hiya Connect Branded Call, enhancing their overall experience and effectiveness. - Users value the **reliability** of Hiya Connect, enhancing security and significantly improving call pickup and return rates. ##### Cons - Users report **call issues** due to limited device and carrier support, hampering overall effectiveness and coverage. - Users find Hiya Connect to be **expensive** compared to alternatives, limiting its appeal for small businesses. - Users report **number issues** with Hiya Connect, impacting brand trust and complicating number management in EMEA. - Users express frustration with **poor reporting** that lacks timely updates and cumulative reporting capabilities, detracting from overall experience. - Users note the **limited feature set** of Hiya Connect Branded Call, restricting device compatibility and functionality. #### What Are Recent G2 Reviews of Hiya Connect Branded Call? **["Effortless Branding with Boosted Call Recognition"](https://www.g2.com/survey_responses/hiya-connect-branded-call-review-12913177)** **Rating:** 4.5/5.0 stars _— Aaron W._ [Read full review](https://www.g2.com/survey_responses/hiya-connect-branded-call-review-12913177) **["Essential for Outgoing Calls"](https://www.g2.com/survey_responses/hiya-connect-branded-call-review-12771144)** **Rating:** 4.5/5.0 stars _— Alexandre B._ [Read full review](https://www.g2.com/survey_responses/hiya-connect-branded-call-review-12771144) #### What Are G2 Users Discussing About Hiya Connect Branded Call? - [What is Hiya Connect used for?](https://www.g2.com/discussions/what-is-hiya-connect-used-for) - 3 comments ### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 604 #### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10) - **Evaluation:** 8.5/10 (Category avg: 9.1/10) - **Calibration:** 8.4/10 (Category avg: 8.9/10) - **Integrations:** 8.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform? - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 14,856 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website) 3,127 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Manager - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Medium, 23% Small #### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement. - Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly. - Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience. - Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities. - Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring. ##### Cons - Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience. - Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality. - Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing. - Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service. - Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)** **Rating:** 5.0/5.0 stars _— Kimika W._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794) **["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)** **Rating:** 5.0/5.0 stars _— Aldo O._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120) #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### [Balto](https://www.g2.com/products/balto/reviews) Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. **Average Rating:** 4.8/5.0 **Total Reviews:** 579 #### How Do G2 Users Rate Balto? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.3/10) - **Evaluation:** 9.6/10 (Category avg: 9.1/10) - **Calibration:** 9.5/10 (Category avg: 8.9/10) - **Integrations:** 9.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind Balto? - **Seller:** [Balto](https://www.g2.com/sellers/balto) - **Company Website:** www.balto.ai - **Year Founded:** 2017 - **HQ Location:** St Louis, US - **Twitter:** @balto\_ai 243 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3cc9e9cbafaa6a63e7a778747e3b37acb55b15f89faccf9bcef7de766a902726&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16265721%2F&secure%5Burl_type%5D=linkedin_company_website) 162 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Medicare Sales Representative, MSR - **Top Industries:** Insurance, Consumer Services - **Company Size:** 48% Medium, 25% Large #### What Do G2 Reviewers Say About Balto? _AI-generated summary from verified user reviews_ ##### Pros - Users find Balto to be **easy to use** , enhancing their performance and providing seamless access to notes and calls. - Users find Balto's **time-saving features** invaluable, streamlining calls and enhancing customer interactions effortlessly. - Users praise Balto for its **accuracy** , providing reliable support that enhances performance during calls and transactions. - Users admire the **call recording feature** of Balto for its accuracy and detailed summaries of each call. - Users rave about Balto's **immediate support and guidance** , enhancing efficiency and boosting confidence during client interactions. ##### Cons - Users face **call issues** with Balto, including bugs, app timeouts, and difficulties retrieving past call notes. - Users experience **accuracy issues** with Balto, finding it vague and sometimes not responsive to their input. - Users find Balto's suggestions to be **inaccurate and sometimes vague** , which hampers effective communication during calls. - Users are frustrated by the **missing features** in Balto, including disappearing prompts and data loss on connection issues. - Users often experience **pop-up issues** with Balto, finding them obstructive and distracting during calls, impacting workflow. #### What Are Recent G2 Reviews of Balto? **["Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching"](https://www.g2.com/survey_responses/balto-review-12794530)** **Rating:** 5.0/5.0 stars _— Schantera M._ [Read full review](https://www.g2.com/survey_responses/balto-review-12794530) **["The Pros and Cons of using Balto."](https://www.g2.com/survey_responses/balto-review-9832751)** **Rating:** 4.0/5.0 stars _— Eric M._ [Read full review](https://www.g2.com/survey_responses/balto-review-9832751) #### What Are G2 Users Discussing About Balto? - [What is Balto used for?](https://www.g2.com/discussions/what-is-balto-used-for) ### [RingEX](https://www.g2.com/products/ringex/reviews) WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. **Average Rating:** 4.2/5.0 **Total Reviews:** 1,385 #### How Do G2 Users Rate RingEX? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10) - **Integrations:** 1.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind RingEX? - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral 61,963 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website) 6,726 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small, 34% Medium #### What Do G2 Reviewers Say About RingEX? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. - Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. - Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. - Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. - Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. ##### Cons - Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. - Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. - Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. - Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. - Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. #### What Are Recent G2 Reviews of RingEX? **["RingEX Became My Main Calling App for Group Work"](https://www.g2.com/survey_responses/ringex-review-13169167)** **Rating:** 5.0/5.0 stars _— Aashu J._ [Read full review](https://www.g2.com/survey_responses/ringex-review-13169167) **["Stable calls, solid messaging, and AI that actually helps after meetings"](https://www.g2.com/survey_responses/ringex-review-13097268)** **Rating:** 4.5/5.0 stars _— Omar S._ [Read full review](https://www.g2.com/survey_responses/ringex-review-13097268) #### What Are G2 Users Discussing About RingEX? - [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for) - [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 2 comments - [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products) - [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office) ### [my.SQM Auto QA](https://www.g2.com/pt/products/my-sqm-auto-qa/reviews) A SQM está revolucionando a QA de Centros de Contato. A QA tradicional informa se os agentes seguiram o roteiro. A SQM informa se o cliente está satisfeito, em risco ou precisa de recuperação. A SQM é líder em software de automação QA-CSAT que ajuda centros de contato a melhorar a experiência do cliente (CX) com insights preditivos precisos de CSAT, métricas de CX comparáveis, auto-coaching de CX para agentes impulsionado por GenAI, e prêmios e distintivos de excelência em CSAT que motivam os agentes a desempenharem o seu melhor. O Software de Automação QA da SQM prevê o CSAT para 100% dos contatos com clientes, alcançando até 95% de precisão, espelhando pesquisas pós-contato reais — uma mudança de paradigma para a QA. As pontuações de CSAT são comparadas com mais de 500 centros de contato líderes e prêmios da SQM, e fornecem distintivos de CX para organizações que alcançam resultados excepcionais de CSAT. A ferramenta de automação my.SQM™ QA-CSAT é uma solução de garantia de qualidade de call center e análise e relatório de experiência do cliente impulsionada por IA para monitorar, gerenciar e motivar agentes a entregar grande satisfação do cliente em cada chamada. Podemos analisar 100% das chamadas dos clientes com nossa ferramenta de automação my.SQM™ QA-CSAT. Em ambientes empresariais, a SQM frequentemente começa por aumentar o ecossistema de QA existente com uma camada preditiva de CSAT e benchmarking que funciona junto com a plataforma CCaaS, QA ou WEM existente do cliente. Isso permite que os centros de contato adicionem as capacidades preditivas de CSAT, benchmarking e Auto QA focadas em CX da SQM sem interromper sua pilha de tecnologia atual. À medida que a adoção se expande, a SQM pode substituir a plataforma principal de QA do centro de contato para medir, gerenciar e melhorar tanto o desempenho de CX quanto de conformidade. A Pontuação Auto QA/CX oferece KPIs de garantia de qualidade comparáveis, incluindo métricas de comportamento de agentes como 25 métricas de CX e 20 métricas de conformidade de chamadas, e pontuações preditivas de satisfação do cliente. Todas as métricas de CX, CSAT e conformidade são comparáveis. Oferecemos métricas e KPIs de QA padronizados para que você possa comparar seu desempenho com sua indústria, centros de chamadas de organizações líderes ou dentro de sua empresa. Além disso, para aprimorar seus insights de QA, você pode personalizar suas métricas e KPIs de QA para atender às necessidades do seu negócio. **Average Rating:** 4.5/5.0 **Total Reviews:** 354 #### How Do G2 Users Rate my.SQM Auto QA? - **the product tem sido um bom parceiro comercial?:** 9.5/10 (Category avg: 9.3/10) - **Avaliação:** 9.0/10 (Category avg: 9.1/10) - **Calibração:** 8.7/10 (Category avg: 8.9/10) - **Integrações:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind my.SQM Auto QA? - **Vendedor:** [SQM Group](https://www.g2.com/pt/sellers/sqm-group) - **Website da Empresa:** www.sqmgroup.com - **Ano de Fundação:** 1996 - **Localização da Sede:** Coeur d'Alene, US - **Twitter:** @SQMGroup\_ 1,847 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=56615c4ef30c7cd343359cacfeb68c4dda6b744550aacd96a5b27c74a538f5a6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsqm-group-inc-%2F&secure%5Burl_type%5D=linkedin_company_website) 81 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor - **Top Industries:** Seguros, Serviços ao Consumidor - **Company Size:** 37% Medium, 25% Large #### What Do G2 Reviewers Say About my.SQM Auto QA? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham a **facilidade de uso** do my.SQM Auto QA excepcional, aumentando sua satisfação geral com a plataforma. - Os usuários apreciam o **sistema de feedback** do my.SQM Auto QA, melhorando o aprendizado e a qualidade das chamadas de forma eficaz. - Os usuários apreciam a **navegação fácil** do my.SQM Auto QA, achando simples explorar e utilizar. - Os usuários adoram o **fácil acesso** à informação, tornando rápido e eficiente o acompanhamento do desempenho e das melhorias. - Os usuários acham o **suporte de coaching** inestimável para a melhoria contínua e o aprimoramento do desempenho no atendimento ao cliente. ##### Cons - Os usuários expressam frustração com **problemas de chamadas** , desejando melhor acesso a gravações e cobertura de serviço mais ampla além das linhas fixas. - Os usuários acham a **complexidade na filtragem de informações** desafiadora, com muitas métricas confusas e seções difíceis de entender. - Os usuários acham a **análise de dados imprecisa** confusa, complicando sua compreensão de métricas e estatísticas. - Os usuários enfrentam problemas com a **justiça na pontuação** , pois pesquisas subjetivas e avaliações ruins impactam fortemente suas pontuações. - Os usuários acham a **navegação opressiva** devido ao excesso de informações e várias abas necessárias para acessar relatórios. #### What Are Recent G2 Reviews of my.SQM Auto QA? **["Integração Intuitiva, Sem Costura e Controle de Qualidade Rico em Recursos"](https://www.g2.com/pt/survey_responses/my-sqm-auto-qa-review-12417750)** **Rating:** 5.0/5.0 stars _— Mayhew T._ [Read full review](https://www.g2.com/pt/survey_responses/my-sqm-auto-qa-review-12417750) **["Orientação em Tempo Real Excepcional com uma Experiência Fácil e Personalizável"](https://www.g2.com/pt/survey_responses/my-sqm-auto-qa-review-12443758)** **Rating:** 5.0/5.0 stars _— Marcel M._ [Read full review](https://www.g2.com/pt/survey_responses/my-sqm-auto-qa-review-12443758) #### What Are G2 Users Discussing About my.SQM Auto QA? - [O que precisa ser melhorado no software mySQM QA para melhor apoiar seus processos de garantia de qualidade?](https://www.g2.com/pt/discussions/what-needs-improvement-with-mysqm-qa-software-to-better-support-your-quality-assurance-processes) ### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### How Do G2 Users Rate Genesys Cloud CX? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10) - **Evaluation:** 8.8/10 (Category avg: 9.1/10) - **Calibration:** 8.6/10 (Category avg: 8.9/10) - **Integrations:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind Genesys Cloud CX? - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys 32,180 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations. - Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction. - Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity. - Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels. - Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance. ##### Cons - Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability. - Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options. - Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights. - Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184) **["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [Glia](https://www.g2.com/products/glia/reviews) Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 86 #### How Do G2 Users Rate Glia? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.3/10) - **Evaluation:** 9.5/10 (Category avg: 9.1/10) - **Calibration:** 6.2/10 (Category avg: 8.9/10) - **Integrations:** 6.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind Glia? - **Seller:** [Glia](https://www.g2.com/sellers/glia) - **Company Website:** www.glia.com - **Year Founded:** 2012 - **HQ Location:** New York, New York - **Twitter:** @GliaInc 1,471 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c40dd69f0034842e0426fc1e970021f5662ed97302bcd912d3d928168852805&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2687116%2F&secure%5Burl_type%5D=linkedin_company_website) 468 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Banking, Financial Services - **Company Size:** 67% Medium, 17% Small #### What Do G2 Reviewers Say About Glia? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive customer support** from Glia, enhancing their experience and smooth operations. - Users value the **exceptional customer support** of Glia, making implementation and usage seamless and efficient. - Users praise the **ease of use** of Glia, enabling seamless implementation and effective customer support for enhanced experiences. - Users value Glia's **efficiency** in streamlining service processes, allowing for quicker resolutions and improved member satisfaction. - Users rave about Glia's **exceptional support and feature richness** , enhancing the overall member experience seamlessly. ##### Cons - Users express a desire for **missing features** like better insights and detailed reporting in Glia's virtual assistant. - Users face **integration issues** with Glia, struggling to incorporate it smoothly with existing systems and software. - Users express frustration over the **limited feature of media type selection** that complicates using Glia effectively. - Users experience **poor customer support** , often facing generic responses that don't adequately address their inquiries or issues. - Users feel that **reporting could be improved** with better scheduling and data integrity to enhance functionality. #### What Are Recent G2 Reviews of Glia? **["Seamless Setup, Enhances Workflow Significantly"](https://www.g2.com/survey_responses/glia-review-11814799)** **Rating:** 5.0/5.0 stars _— Kimberly B._ [Read full review](https://www.g2.com/survey_responses/glia-review-11814799) **["Seamless Channel Switching, Unmatched Support"](https://www.g2.com/survey_responses/glia-review-11801729)** **Rating:** 5.0/5.0 stars _— Silvio E._ [Read full review](https://www.g2.com/survey_responses/glia-review-11801729) #### What Are G2 Users Discussing About Glia? - [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment ### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. **Average Rating:** 4.3/5.0 **Total Reviews:** 679 #### How Do G2 Users Rate Sprinklr Service? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10) - **Evaluation:** 8.2/10 (Category avg: 9.1/10) - **Calibration:** 7.9/10 (Category avg: 8.9/10) - **Integrations:** 7.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind Sprinklr Service? - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr 38,047 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website) 4,380 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Social Media Manager, Community Manager - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 41% Large, 30% Medium #### What Do G2 Reviewers Say About Sprinklr Service? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience. - Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms. - Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction. - Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs. - Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences. ##### Cons - Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues. - Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient. - Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency. - Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction. - Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams. #### What Are Recent G2 Reviews of Sprinklr Service? **["Powerful Omnichannel Support Platform with Flexible UI, Integrations, and Growing AI"](https://www.g2.com/survey_responses/sprinklr-service-review-13143964)** **Rating:** 4.0/5.0 stars _— Verified User in Telecommunications_ [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13143964) **["Customizable Rules Engine and Regex Detection for Proactive Outage Alerts"](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)** **Rating:** 5.0/5.0 stars _— Asrul R._ [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125) ### [Convin.ai](https://www.g2.com/pt/products/convin-ai/reviews) Convin é uma plataforma de inteligência de conversação que utiliza IA Generativa para capacitar equipes que lidam diretamente com clientes. Projetada para os ambientes dinâmicos de vendas, suporte e call centers de cobrança, a Convin oferece ferramentas apoiadas por IA para rastrear, transcrever e analisar interações entre agentes e clientes em chamadas, e-mails e chats. A plataforma é segmentada em análise em tempo real, pós-chamada, insights de conversação e suíte de experiência do cliente, abordando desafios críticos como intervenção manual e garantia de qualidade reativa. 👉 Produtos Principais da Convin: A. Suíte de Experiência do Cliente 1. Chamadas Telefônicas com IA: A Convin otimiza 100% das chamadas de entrada e saída com agentes virtuais, permitindo que as empresas se conectem com milhares de leads através de interações de voz personalizadas e impulsionadas por IA com baixa latência. B. Suíte em Tempo Real 1. Assistência ao Agente em Tempo Real: Desbloqueie o potencial do agente com a Assistência ao Agente ao Vivo. Transforme cada conversa em uma oportunidade de geração de receita com orientação em tempo real. 2. Assistência ao Supervisor: Obtenha 100% de visibilidade em todas as conversas entre agentes e clientes em tempo real. Observe mudanças em tempo real nas tendências de sentimento, rastreie violações e previna escalonamentos com o painel de assistência ao supervisor da Convin. C. Suíte Pós-Interação: 1. QA Automatizado: Elimine amostragem aleatória, viés humano e pontuação imprecisa com o Auto QA. Monitore cada conversa, incluindo chamadas, chats e e-mails, para entender o desempenho do agente e atribuir treinamentos. 2. Treinamento Automatizado: Eleve o treinamento de call center a um nível superior com treinamento automatizado direcionado de par a par. Tenha controle sobre as sessões de treinamento de call center que são atribuídas automaticamente pela IA com base nas conversas dos agentes de melhor desempenho. Reduza o tempo de integração de agentes em 60% e aumente o ROI anual do call center. 3. Sistema de Gestão de Aprendizagem com IA: Aproveite o treinamento de agentes com um robusto LMS que inclui treinamento manual, uma base de conhecimento, avaliações e cursos. Crie avaliações personalizadas para agentes, enriqueça a base de conhecimento com as informações necessárias e acompanhe a participação dos agentes nas sessões de treinamento. D. Voz do Cliente: 1. Insights da Convin: Experimente uma análise escalável da voz do cliente que captura 100% das conversas. Não apenas entenda as necessidades dos clientes, mas também identifique áreas que precisam de atenção. Treine agentes, refine produtos e atenda precisamente às expectativas dos clientes. 2. Análise de Comportamento de Conversação: Rastreie e analise tendências de sucesso e fracasso por trás das interações entre agentes e clientes e aproveite o comportamento, ações e frases das chamadas para impulsionar mais negócios vencedores. Replique comportamentos vencedores e elimine comportamentos perdedores para conduzir um negócio bem-sucedido e em crescimento. 3. Inteligência do Cliente: Libere os insights ocultos dentro das chamadas dos clientes usando inteligência do cliente. Encontre palavras-chave e frases que levaram a negócios ganhos e perdidos. Ouça as conversas dos clientes para descobrir concorrentes, objetivos, características do produto, competição e sentimentos. E. Complementos, 1. Sistema de Gestão de Qualidade: Sua solução completa para escuta de chamadas, randomizador (para amostragem), auditoria de chamadas e relatórios personalizados. Deixe comentários em áudio e vídeo para feedback intuitivo e envio automático de relatórios e feedback. 2. Aplicativo Móvel: Experimente a revisão de desempenho de agentes e treinamento em movimento. O versátil aplicativo da Convin capacita tanto gerentes de negócios quanto agentes. Enquanto os gerentes acessam o desempenho dos agentes e dados de conversação, os agentes podem melhorar a qualidade das conversas com treinamento rápido. **Average Rating:** 4.7/5.0 **Total Reviews:** 540 #### How Do G2 Users Rate Convin.ai? - **the product tem sido um bom parceiro comercial?:** 9.4/10 (Category avg: 9.3/10) - **Avaliação:** 9.3/10 (Category avg: 9.1/10) - **Calibração:** 9.2/10 (Category avg: 8.9/10) - **Integrações:** 9.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind Convin.ai? - **Vendedor:** [Convin](https://www.g2.com/pt/sellers/convin) - **Ano de Fundação:** 2020 - **Localização da Sede:** Bengaluru, IN - **Twitter:** @convin 12 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d4ee31e1c965d70d734a1c58839749b4a43ec46c949b08c6aef93abf5b2e8391&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconvin%2F&secure%5Burl_type%5D=linkedin_company_website) 150 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Analista de Qualidade, Conselheiro de Política - **Top Industries:** Gestão Educacional, Saúde, Bem-estar e Fitness - **Company Size:** 62% Large, 32% Medium #### What Do G2 Reviewers Say About Convin.ai? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários elogiam a **facilidade de uso** do Convin.ai, achando-o fácil de usar e conveniente para auditar chamadas. - Os usuários valorizam a **alta precisão** do Convin.ai em capturar detalhes de comunicação e avaliar o desempenho dos agentes. - Os usuários apreciam a **interface amigável** do Convin.ai, permitindo fácil acesso a estatísticas e métricas de chamadas. - Os usuários apreciam a **eficiência de auditoria** do Convin.ai, achando-o fácil de usar e navegar para auditorias de chamadas. - Os usuários acham a **facilidade de uso para auditoria** do Convin.ai altamente benéfica, complementada por sua interface amigável. ##### Cons - Os usuários enfrentam **problemas de auditoria** com funcionalidade limitada do teclado e estruturas de relatórios não abrangentes que afetam a eficiência. - Os usuários acham que a **relato inadequado** do Convin.ai limita a funcionalidade e complica o processo de auditoria. - Os usuários acham que **problemas de chamadas** prejudicam a eficiência, especialmente com a dependência do mouse para funções de gerenciamento de chamadas. - Os usuários sentem que o Convin.ai precisa de **melhorias nas seções de solução e referência** para melhor eficiência e velocidade. - Os usuários acham que as **capacidades inadequadas de IA** dificultam a auditoria eficaz e impactam a precisão geral dos dados e a funcionalidade. #### What Are Recent G2 Reviews of Convin.ai? **["Melhor IA para Conversas com Clientes"](https://www.g2.com/pt/survey_responses/convin-ai-review-12704239)** **Rating:** 4.5/5.0 stars _— Anand P._ [Read full review](https://www.g2.com/pt/survey_responses/convin-ai-review-12704239) **["Inovação Rápida e Automação Personalizada com Convin"](https://www.g2.com/pt/survey_responses/convin-ai-review-12889807)** **Rating:** 4.0/5.0 stars _— Usuário Verificado em Serviços Financeiros_ [Read full review](https://www.g2.com/pt/survey_responses/convin-ai-review-12889807) #### What Are G2 Users Discussing About Convin.ai? - [Para que serve o Convin.ai?](https://www.g2.com/pt/discussions/what-is-convin-ai-used-for) - 2 comments - ‹ Prev‹ Prev - 1 - [2](/categories/contact-center-quality-assurance/mid-market?order=g2_score&page=2#product-list) - [3](/categories/contact-center-quality-assurance/mid-market?order=g2_score&page=3#product-list) - [4](/categories/contact-center-quality-assurance/mid-market?order=g2_score&page=4#product-list) - [Next ›Next ›](/categories/contact-center-quality-assurance/mid-market?order=g2_score&page=2#product-list) Spotlight Categories [Spend Management Software](https://www.g2.com/categories/spend-management) [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) [Field Service Management Software](https://www.g2.com/categories/field-service-management) [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Contact Center Quality Assurance Themes](/categories/contact-center-quality-assurance/themes)