# Best Contact Center Quality Assurance Software for Medium-Sized Businesses ## How Many Contact Center Quality Assurance Software Products Does G2 Track? **Total Products under this Category:** 168 ### Category Stats (Aug 2026) - **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** EdgeTier (+1.49%) - Among all products in this category, EdgeTier recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Contact Center Quality Assurance Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 35,400+ Authentic Reviews - 168+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Contact Center Quality Assurance Software ![G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-quality-assurance/grids.png?focus%5B%5D=5494&focus%5B%5D=88148&focus%5B%5D=9177&focus%5B%5D=5511&focus%5B%5D=5965&focus%5B%5D=348&focus%5B%5D=157933&focus%5B%5D=130653) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), evaluagent, ScorebuddyCX, Talkdesk, Playvox Quality Management, Five9 Intelligent Cloud Contact Center Platform, Level AI, and Hiya Connect Branded Call. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=evaluagent&focus%5B%5D=scorebuddycx&focus%5B%5D=talkdesk&focus%5B%5D=playvox-quality-management&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=level-ai&focus%5B%5D=hiya-connect-branded-call&segment=mid-market) **Sponsored** ### Warmy Auto all-in-one tool for email deliverability to make your Email Channel Reliable. Warmy.io is a tool designed to enhance email deliverability by raising your email reputation to ensure your emails avoid the spam folder. The platform offers automated warm-up with the help of "Adeline", their AI engine. Users can connect their mailbox and let the system warm it up at an optimal pace, analyzing hundreds of parameters daily, interacting with real people on your behalf, and ensuring your emails reach the inbox. The platform provides a clear and transparent process, allowing users to stay informed and in control with tools like the Email Deliverability Checker, Email Health Checker, and Email Template Checker. Warmy.io can also be integrated with various popular tools and platforms such as Gmail, Outlook, Sendgrid, Mailchimp, Salesforce, and many more. The website showcases testimonials from satisfied customers and offers a 7-day trial without the need for a credit card. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1989&secure%5Bchosen_at%5D=2026-08-06T03%3A25%3A42Z&secure%5Bdisplayable_resource_id%5D=1392&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=157194&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=157194&secure%5Bresource_id%5D=1989&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-quality-assurance%2Fmid-market&secure%5Btoken%5D=b20d8a759c9bd44ac07e4e6eacb370278d0e42981074e522fd2b3acc2b552143&secure%5Burl%5D=https%3A%2F%2Fwww.warmy.io%2F%3Futm_source%3DG2%26utm_medium%3Dcpc%26utm_campaign%3Dtier1_categories&secure%5Burl_type%5D=custom_url) ### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform **Average Rating:** 4.4/5.0 **Total Reviews:** 6,969 #### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.3/10) - **Evaluation:** 8.8/10 (Category avg: 9.1/10) - **Calibration:** 8.7/10 (Category avg: 8.9/10) - **Integrations:** 8.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Salesforce Administrator, Salesforce Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Medium, 37% Large #### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features. - Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency. - Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy. - Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks. - Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud. ##### Cons - Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use. - Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features. - Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members. - Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively. - Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features. #### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)? **["The Evolution of Service: Bridging the Gap Between Data and Action."](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)** **Rating:** 4.0/5.0 stars _— Naampreet K._ [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220) **["“Daily Use Review of Salesforce Service Cloud in Collections”"](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)** **Rating:** 5.0/5.0 stars _— Arnold D._ [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648) #### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)? - [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote - [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments - [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require) - [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments - [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system) ### [evaluagent](https://www.g2.com/products/evaluagent/reviews) evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 439 #### How Do G2 Users Rate evaluagent? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Evaluation:** 9.2/10 (Category avg: 9.1/10) - **Calibration:** 8.9/10 (Category avg: 8.9/10) - **Integrations:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind evaluagent? - **Seller:** [EvaluAgent](https://www.g2.com/sellers/evaluagent) - **Company Website:** www.evaluagent.com - **Year Founded:** 2012 - **HQ Location:** Middlesbrough, GB - **Twitter:** @evaluagent 1,109 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=50adebb358831f2215e0cd66ef624d136bce9a9eaef466777e379e5c9964ae56&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2505438%2F&secure%5Burl_type%5D=linkedin_company_website) 52 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Ambassador, Quality Assurance Manager - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 64% Medium, 18% Large #### What Do G2 Reviewers Say About evaluagent? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of EvaluAgent, benefiting from clear checklists and user-friendly feedback options. - Users find evaluagent **user-friendly and helpful** , enjoying its straightforward setup and valuable insights for support conversations. - Users love the **user-friendly interface** of evaluagent, making it easy to navigate and enhancing learning experiences. - Users value the **intuitive design** of EvaluAgent, finding it easy to enhance customer service skills through straightforward feedback. - Users value the **easy navigation** of EvaluAgent, allowing quick access to essential features and insights effortlessly. ##### Cons - Users note the **missing features** in Evaluagent, particularly for messaging and advanced reporting options. - Users note **layout issues** with EvaluAgent, citing difficulties in navigation and a need for a more modern design. - Users find EvaluAgent's interface to be **not intuitive** , making navigation challenging and frustrating, especially for newcomers. - Users find the **complexity of features** to be overwhelming, making navigation and onboarding more difficult than necessary. - Users find the **filtering issues** in Evaluagent challenging, complicating the management of reports and data views. #### What Are Recent G2 Reviews of evaluagent? **["Combines Automation with Actionable Insights for QA"](https://www.g2.com/survey_responses/evaluagent-review-12574995)** **Rating:** 5.0/5.0 stars _— Wilson L._ [Read full review](https://www.g2.com/survey_responses/evaluagent-review-12574995) **["User-Friendly Features That Transformed Our Call Center Operations"](https://www.g2.com/survey_responses/evaluagent-review-13017982)** **Rating:** 4.5/5.0 stars _— Imelda L._ [Read full review](https://www.g2.com/survey_responses/evaluagent-review-13017982) #### What Are G2 Users Discussing About evaluagent? - [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) - 2 comments ### [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. **Average Rating:** 4.5/5.0 **Total Reviews:** 825 #### How Do G2 Users Rate ScorebuddyCX? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10) - **Evaluation:** 9.3/10 (Category avg: 9.1/10) - **Calibration:** 8.9/10 (Category avg: 8.9/10) - **Integrations:** 8.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind ScorebuddyCX? - **Seller:** [ScorebuddyCX](https://www.g2.com/sellers/scorebuddycx) - **Company Website:** www.scorebuddycx.com - **Year Founded:** 2001 - **HQ Location:** Dublin - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dcc58068ad2bf933d8ca79c6c4d4dd2be7a2ebf8e9cc26b5c5872bfb6b0d7abf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2587098%2F&secure%5Burl_type%5D=linkedin_company_website) 66 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** PCI Compliance Specialist, Team Leader - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 59% Medium, 21% Small #### What Do G2 Reviewers Say About ScorebuddyCX? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **user-friendly interface** of ScorebuddyCX, enabling smooth implementation and effortless navigation for all team members. - Users appreciate the **customizable scorecards and powerful analytics** of ScorebuddyCX, enhancing measurable and developmental quality assurance. - Users value the **streamlined coaching process** in ScorebuddyCX, enhancing collaboration and visibility for improved performance tracking. - Users value the **efficiency** of ScorebuddyCX in quality assurance, enhancing clarity and streamlining the evaluation process. - Users appreciate the **simplicity and ease of use** of ScorebuddyCX, enhancing QA processes and providing valuable insights. ##### Cons - Users find the **missing filtering options** in ScorebuddyCX limits efficiency and complicates review management. - Users find ScorebuddyCX's **reporting capabilities limited** , requiring extra steps and support for advanced data analysis. - Users find **layout issues** with ScorebuddyCX, citing outdated design and difficulty in report filtering as major drawbacks. - Users experience **slow loading** times and occasional lag, hindering efficiency and complicating workflow during peak usage. - Users report **scoring issues** with ScorebuddyCX, leading to inaccuracies and unviewable scores for reviewed calls. #### What Are Recent G2 Reviews of ScorebuddyCX? **["Simple, Powerful Quality Monitoring with Highly Customizable Scorecards"](https://www.g2.com/survey_responses/scorebuddycx-review-12473682)** **Rating:** 5.0/5.0 stars _— Leumas U._ [Read full review](https://www.g2.com/survey_responses/scorebuddycx-review-12473682) **["Easy-to-Use Interface with Game-Changing Calibration Prompts"](https://www.g2.com/survey_responses/scorebuddycx-review-12334211)** **Rating:** 4.5/5.0 stars _— Jamie M._ [Read full review](https://www.g2.com/survey_responses/scorebuddycx-review-12334211) #### What Are G2 Users Discussing About ScorebuddyCX? - [What does Scorebuddy do?](https://www.g2.com/discussions/what-does-scorebuddy-do) - 3 comments, 2 upvotes - [What is the Scorebuddy internal messaging service?](https://www.g2.com/discussions/what-is-the-scorebuddy-internal-messaging-service) - [How do you use Scorebuddy?](https://www.g2.com/discussions/how-do-you-use-scorebuddy) - 3 comments - [What is Scorebuddy?](https://www.g2.com/discussions/what-is-scorebuddy) - 1 comment, 1 upvote ### [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,477 #### How Do G2 Users Rate Talkdesk? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10) - **Evaluation:** 9.1/10 (Category avg: 9.1/10) - **Calibration:** 9.0/10 (Category avg: 8.9/10) - **Integrations:** 9.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Talkdesk? - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,396 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Medium, 20% Large #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. ##### Cons - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. #### What Are Recent G2 Reviews of Talkdesk? **["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)** **Rating:** 4.0/5.0 stars _— Tyra S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066) **["Reliable Platform That Boosts Agent Productivity"](https://www.g2.com/survey_responses/talkdesk-review-13189678)** **Rating:** 4.5/5.0 stars _— Jon G._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13189678) #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) Playvox provides a flexible, comprehensive digital-first Quality Management solution that lets you go beyond basic Quality Assurance (QA) to full Quality Management (QM) so that you don't just identify problems, you fix them. Coaching and resolution tools are included standard, allowing you to engage and develop employees before the issue occurs. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,053 #### How Do G2 Users Rate Playvox Quality Management? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10) - **Evaluation:** 9.7/10 (Category avg: 9.1/10) - **Calibration:** 9.6/10 (Category avg: 8.9/10) - **Integrations:** 9.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Playvox Quality Management? - **Seller:** [Playvox](https://www.g2.com/sellers/playvox) - **Year Founded:** 2012 - **HQ Location:** Sunnyvale, CA - **Twitter:** @PlayVoxCX 1,675 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b15d2d64fa41a2a03018f7055c1e37412e5d9b77d93fa2331fb66bae1c080c2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1085709%2F&secure%5Burl_type%5D=linkedin_company_website) 40 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Customer Experience - **Top Industries:** Consumer Services, Banking - **Company Size:** 58% Medium, 34% Large #### What Do G2 Reviewers Say About Playvox Quality Management? _AI-generated summary from verified user reviews_ ##### Pros - Users find Playvox Quality Management to be **very easy to navigate** and user-friendly, enhancing daily productivity. - Users appreciate the **efficiency** of Playvox Quality Management, enabling easy tracking and improvement of performance standards. - Users value the **customizable QA scorecards** of Playvox, enhancing quality assurance efficiency and clarity in evaluations. - Users value the **excellent customer support** provided by Playvox, enhancing collaboration and performance improvement. - Users praise the **intuitive evaluation process** of Playvox, enhancing feedback delivery and streamlining quality monitoring. ##### Cons - Users find **limited customization** options in Playvox Quality Management hinder their ability to tailor the platform to their needs. - Users find the **missing features** of Playvox Quality Management, like limited dispute raising and interface customization, frustrating. - Users find **poor reporting** capabilities in Playvox Quality Management, noting a lack of advanced filters and flexibility. - Users experience **update issues** that hinder KPI visibility and affect workflow, including system downtime during updates. - Users note that the **ineffectiveness of quality disputes** often leaves them unresolved in the chat window with QA analysts. #### What Are Recent G2 Reviews of Playvox Quality Management? **["evaluation use"](https://www.g2.com/survey_responses/playvox-quality-management-review-6719629)** **Rating:** 5.0/5.0 stars _— Dayane A._ [Read full review](https://www.g2.com/survey_responses/playvox-quality-management-review-6719629) **["A comprehensive tool to improve quality and optimize team management"](https://www.g2.com/survey_responses/playvox-quality-management-review-6978172)** **Rating:** 5.0/5.0 stars _— Luis A._ [Read full review](https://www.g2.com/survey_responses/playvox-quality-management-review-6978172) #### What Are G2 Users Discussing About Playvox Quality Management? - [What is Playvox used for?](https://www.g2.com/discussions/what-is-playvox-used-for) - 1 comment ### [Level AI](https://www.g2.com/products/level-ai/reviews) Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 211 #### How Do G2 Users Rate Level AI? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.3/10) - **Evaluation:** 9.2/10 (Category avg: 9.1/10) - **Calibration:** 9.0/10 (Category avg: 8.9/10) - **Integrations:** 8.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Level AI? - **Seller:** [Level AI](https://www.g2.com/sellers/level-ai) - **Company Website:** thelevel.ai - **Year Founded:** 2018 - **HQ Location:** Mountain View, US - **Twitter:** @TheLevelAI 204 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88837a04d6b731eeff4a45c0aa27c4813f367a54aa990a1bb13415f8187aba9e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flevel-ai&secure%5Burl_type%5D=linkedin_company_website) 212 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Quality Analyst, Supervisor - **Top Industries:** Consumer Services, Food & Beverages - **Company Size:** 56% Medium, 32% Large #### What Do G2 Reviewers Say About Level AI? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Level AI, enjoying its uncluttered interface and intuitive dashboard. - Users value the **helpfulness** of Level AI, enhancing customer service with quick, accurate information and user-friendly features. - Users value the **enhanced efficiency** of Level AI, enabling quicker access to insights and streamlined processes. - Users praise the **intuitive user interface** of Level AI, finding it easy to learn and navigate effectively. - Users value the **accuracy** of Level AI, which enhances customer interactions with prompt and precise information delivery. ##### Cons - Users experience **inaccuracies** in AI QA scores and face issues with delayed evaluations and visibility of scores. - Users experience **slow performance** , which hampers timely updates and complicates monitoring and coaching efforts. - Users highlight **accuracy issues** in Level AI, affecting evaluations, scores, and overall reliability of monitoring. - Users find the **translation accuracy lacking** due to occasional misinterpretations of accents and context, affecting insights. - Users report **AI inaccuracy** affecting scores and monitoring, with significant delays and issues capturing conversations accurately. #### What Are Recent G2 Reviews of Level AI? **["Efficient Call Review with Handy Transcription, Needs Enhanced Details"](https://www.g2.com/survey_responses/level-ai-review-11320627)** **Rating:** 4.0/5.0 stars _— Verified User in Consumer Services_ [Read full review](https://www.g2.com/survey_responses/level-ai-review-11320627) **["Our Level AI Partnership has been a magical experience!"](https://www.g2.com/survey_responses/level-ai-review-13022467)** **Rating:** 4.5/5.0 stars _— Aaron H._ [Read full review](https://www.g2.com/survey_responses/level-ai-review-13022467) #### What Are G2 Users Discussing About Level AI? - [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) - 1 comment ### [Hiya Connect Branded Call](https://www.g2.com/products/hiya-connect-branded-call/reviews) Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded Call allows companies to display their business name on outbound calls made to over 500M+ mobile phones worldwide. The growth of spam, scam and fraud calls has eroded trust on the voice channel. 87% of consumers won't answer a call when they see an unknown number on their screen. This inability to effectively reach customers via phone is eroding customer satisfaction and retention - and ultimately your bottom line. Branded caller ID allows companies to control how their outbound calls display on the call recipients' device by each individual phone number. Create better customer experiences and optimize your outbound calling operations with adding identity to your outbound calls with Hiya Connect Branded Call. **Average Rating:** 4.7/5.0 **Total Reviews:** 136 #### How Do G2 Users Rate Hiya Connect Branded Call? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Evaluation:** 9.0/10 (Category avg: 9.1/10) - **Calibration:** 8.8/10 (Category avg: 8.9/10) - **Integrations:** 8.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind Hiya Connect Branded Call? - **Seller:** [Hiya](https://www.g2.com/sellers/hiya) - **Company Website:** www.hiya.com - **Year Founded:** 2016 - **HQ Location:** Seattle, US - **Twitter:** @hiya 6,463 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a6efeb807ec8c83a6af1ff93ad669524ae04e13a5703fda6a24f5ebd46548e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhiyainc&secure%5Burl_type%5D=linkedin_company_website) 240 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Insurance - **Company Size:** 47% Medium, 38% Small #### What Do G2 Reviewers Say About Hiya Connect Branded Call? _AI-generated summary from verified user reviews_ ##### Pros - Users find Hiya Connect Branded Call's **ease of use** beneficial, greatly enhancing their workflow and call management. - Users appreciate the **ease of use and security** provided by Hiya Connect Branded Call, enhancing their business communication. - Users appreciate the **easy setup** of Hiya Connect Branded Call, making configuration and management hassle-free. - Users appreciate the **responsive customer support** of Hiya Connect Branded Call, enhancing their overall experience and effectiveness. - Users value the **reliability** of Hiya Connect, enhancing security and significantly improving call pickup and return rates. ##### Cons - Users report **call issues** due to limited device and carrier support, hampering overall effectiveness and coverage. - Users find Hiya Connect to be **expensive** compared to alternatives, limiting its appeal for small businesses. - Users report **number issues** with Hiya Connect, impacting brand trust and complicating number management in EMEA. - Users express frustration with **poor reporting** that lacks timely updates and cumulative reporting capabilities, detracting from overall experience. - Users note the **limited feature set** of Hiya Connect Branded Call, restricting device compatibility and functionality. #### What Are Recent G2 Reviews of Hiya Connect Branded Call? **["Effortless Branding with Boosted Call Recognition"](https://www.g2.com/survey_responses/hiya-connect-branded-call-review-12913177)** **Rating:** 4.5/5.0 stars _— Aaron W._ [Read full review](https://www.g2.com/survey_responses/hiya-connect-branded-call-review-12913177) **["Essential for Outgoing Calls"](https://www.g2.com/survey_responses/hiya-connect-branded-call-review-12771144)** **Rating:** 4.5/5.0 stars _— Alexandre B._ [Read full review](https://www.g2.com/survey_responses/hiya-connect-branded-call-review-12771144) #### What Are G2 Users Discussing About Hiya Connect Branded Call? - [What is Hiya Connect used for?](https://www.g2.com/discussions/what-is-hiya-connect-used-for) - 3 comments ### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 604 #### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10) - **Evaluation:** 8.5/10 (Category avg: 9.1/10) - **Calibration:** 8.4/10 (Category avg: 8.9/10) - **Integrations:** 8.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform? - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 14,856 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website) 3,127 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Manager - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Medium, 23% Small #### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement. - Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly. - Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience. - Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities. - Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring. ##### Cons - Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience. - Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality. - Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing. - Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service. - Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)** **Rating:** 5.0/5.0 stars _— Aldo O._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120) **["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)** **Rating:** 5.0/5.0 stars _— Kimika W._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794) #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### [Balto](https://www.g2.com/products/balto/reviews) Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. **Average Rating:** 4.8/5.0 **Total Reviews:** 579 #### How Do G2 Users Rate Balto? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.3/10) - **Evaluation:** 9.6/10 (Category avg: 9.1/10) - **Calibration:** 9.5/10 (Category avg: 8.9/10) - **Integrations:** 9.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind Balto? - **Seller:** [Balto](https://www.g2.com/sellers/balto) - **Company Website:** www.balto.ai - **Year Founded:** 2017 - **HQ Location:** St Louis, US - **Twitter:** @balto\_ai 243 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3cc9e9cbafaa6a63e7a778747e3b37acb55b15f89faccf9bcef7de766a902726&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16265721%2F&secure%5Burl_type%5D=linkedin_company_website) 162 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Medicare Sales Representative, MSR - **Top Industries:** Insurance, Consumer Services - **Company Size:** 48% Medium, 25% Large #### What Do G2 Reviewers Say About Balto? _AI-generated summary from verified user reviews_ ##### Pros - Users find Balto to be **easy to use** , enhancing their performance and providing seamless access to notes and calls. - Users find Balto's **time-saving features** invaluable, streamlining calls and enhancing customer interactions effortlessly. - Users praise Balto for its **accuracy** , providing reliable support that enhances performance during calls and transactions. - Users admire the **call recording feature** of Balto for its accuracy and detailed summaries of each call. - Users rave about Balto's **immediate support and guidance** , enhancing efficiency and boosting confidence during client interactions. ##### Cons - Users face **call issues** with Balto, including bugs, app timeouts, and difficulties retrieving past call notes. - Users experience **accuracy issues** with Balto, finding it vague and sometimes not responsive to their input. - Users find Balto's suggestions to be **inaccurate and sometimes vague** , which hampers effective communication during calls. - Users are frustrated by the **missing features** in Balto, including disappearing prompts and data loss on connection issues. - Users often experience **pop-up issues** with Balto, finding them obstructive and distracting during calls, impacting workflow. #### What Are Recent G2 Reviews of Balto? **["Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching"](https://www.g2.com/survey_responses/balto-review-12794530)** **Rating:** 5.0/5.0 stars _— Schantera M._ [Read full review](https://www.g2.com/survey_responses/balto-review-12794530) **["The Pros and Cons of using Balto."](https://www.g2.com/survey_responses/balto-review-9832751)** **Rating:** 4.0/5.0 stars _— Eric M._ [Read full review](https://www.g2.com/survey_responses/balto-review-9832751) #### What Are G2 Users Discussing About Balto? - [What is Balto used for?](https://www.g2.com/discussions/what-is-balto-used-for) ### [RingEX](https://www.g2.com/products/ringex/reviews) WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. **Average Rating:** 4.2/5.0 **Total Reviews:** 1,385 #### How Do G2 Users Rate RingEX? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10) - **Integrations:** 1.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind RingEX? - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral 61,963 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website) 6,726 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small, 34% Medium #### What Do G2 Reviewers Say About RingEX? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. - Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. - Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. - Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. - Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. ##### Cons - Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. - Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. - Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. - Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. - Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. #### What Are Recent G2 Reviews of RingEX? **["RingEX Became My Main Calling App for Group Work"](https://www.g2.com/survey_responses/ringex-review-13169167)** **Rating:** 5.0/5.0 stars _— Aashu J._ [Read full review](https://www.g2.com/survey_responses/ringex-review-13169167) **["Stable calls, solid messaging, and AI that actually helps after meetings"](https://www.g2.com/survey_responses/ringex-review-13097268)** **Rating:** 4.5/5.0 stars _— Omar S._ [Read full review](https://www.g2.com/survey_responses/ringex-review-13097268) #### What Are G2 Users Discussing About RingEX? - [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for) - [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 2 comments - [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products) - [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office) ### [my.SQM Auto QA](https://www.g2.com/products/my-sqm-auto-qa/reviews) SQM is Disrupting Contact Center QA. Traditional QA tells you whether agents followed the script. SQM tells you whether the customer is satisfied, at risk, or needs recovery. SQM is a QA-CSAT automation software leader that helps contact centers improve CX with accurate predictive CSAT insights, benchmarkable CX metrics, GenAI-powered agent CX self-coaching, and CSAT excellence awards & badges that motivate agents to perform at their best. SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards, and provide CX badges for organizations that achieve outstanding CSAT results. my.SQM™ QA-CSAT automation tool is an AI-powered call center quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. According to G2 reviews, mySQM™ Auto QA Ranks #1 in North America for User CSAT. In enterprise environments, SQM often starts by augmenting the existing QA ecosystem with a predictive CSAT and benchmarking layer that works alongside the client’s existing CCaaS, QA, or WEM platform. This allows contact centers to add SQM’s predictive CSAT, benchmarking, and CX-focused Auto QA capabilities without disrupting their current technology stack. As adoption expands, SQM can replace the contact center’s primary QA platform for measuring, managing, and improving both CX and compliance performance. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. All CX, CSAT, and compliance metrics are benchmarkable. We offer standardized QA metrics and KPIs so you can benchmark your performance against your industry, leading organization call centers, or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs. **Average Rating:** 4.5/5.0 **Total Reviews:** 354 #### How Do G2 Users Rate my.SQM Auto QA? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10) - **Evaluation:** 9.0/10 (Category avg: 9.1/10) - **Calibration:** 8.7/10 (Category avg: 8.9/10) - **Integrations:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind my.SQM Auto QA? - **Seller:** [SQM Group](https://www.g2.com/sellers/sqm-group) - **Company Website:** www.sqmgroup.com - **Year Founded:** 1996 - **HQ Location:** Coeur d'Alene, US - **Twitter:** @SQMGroup\_ 1,847 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=56615c4ef30c7cd343359cacfeb68c4dda6b744550aacd96a5b27c74a538f5a6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsqm-group-inc-%2F&secure%5Burl_type%5D=linkedin_company_website) 81 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor - **Top Industries:** Insurance, Consumer Services - **Company Size:** 37% Medium, 25% Large #### What Do G2 Reviewers Say About my.SQM Auto QA? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** of my.SQM Auto QA exceptional, enhancing their overall satisfaction with the platform. - Users appreciate the **feedback system** of my.SQM Auto QA, enhancing learning and improving call quality effectively. - Users appreciate the **easy navigation** of my.SQM Auto QA, finding it simple to explore and utilize. - Users love the **easy access** to information, making it quick and efficient to track performance and improvements. - Users find the **coaching support** invaluable for continuous improvement and enhancing customer service performance. ##### Cons - Users express frustration with **call issues** , wishing for better recording access and broader service coverage beyond landlines. - Users find the **complexity in filtering information** challenging, with many confusing metrics and hard-to-understand sections. - Users find the **inaccurate data analysis** to be confusing, complicating their understanding of metrics and statistics. - Users face issues with **scoring fairness** , as subjective surveys and bad reviews heavily impact their scores. - Users find the **navigation overwhelming** due to excessive information and multiple tabs required for accessing reports. #### What Are Recent G2 Reviews of my.SQM Auto QA? **["Intuitive, Seamless Integration, and Feature-Rich Quality Control"](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12417750)** **Rating:** 5.0/5.0 stars _— Mayhew T._ [Read full review](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12417750) **["Exceptional Real-Time Guidance with an Easy, Customizable Experience"](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12443758)** **Rating:** 5.0/5.0 stars _— Marcel M._ [Read full review](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12443758) #### What Are G2 Users Discussing About my.SQM Auto QA? - [What needs improvement with mySQM QA Software to better support your quality assurance processes?](https://www.g2.com/discussions/what-needs-improvement-with-mysqm-qa-software-to-better-support-your-quality-assurance-processes) ### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### How Do G2 Users Rate Genesys Cloud CX? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10) - **Evaluation:** 8.8/10 (Category avg: 9.1/10) - **Calibration:** 8.6/10 (Category avg: 8.9/10) - **Integrations:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind Genesys Cloud CX? - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys 32,180 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations. - Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction. - Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity. - Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels. - Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance. ##### Cons - Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability. - Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options. - Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights. - Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184) **["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [Glia](https://www.g2.com/products/glia/reviews) Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 86 #### How Do G2 Users Rate Glia? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.3/10) - **Evaluation:** 9.5/10 (Category avg: 9.1/10) - **Calibration:** 6.2/10 (Category avg: 8.9/10) - **Integrations:** 6.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind Glia? - **Seller:** [Glia](https://www.g2.com/sellers/glia) - **Company Website:** www.glia.com - **Year Founded:** 2012 - **HQ Location:** New York, New York - **Twitter:** @GliaInc 1,471 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c40dd69f0034842e0426fc1e970021f5662ed97302bcd912d3d928168852805&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2687116%2F&secure%5Burl_type%5D=linkedin_company_website) 468 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Banking, Financial Services - **Company Size:** 67% Medium, 17% Small #### What Do G2 Reviewers Say About Glia? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive customer support** from Glia, enhancing their experience and smooth operations. - Users value the **exceptional customer support** of Glia, making implementation and usage seamless and efficient. - Users praise the **ease of use** of Glia, enabling seamless implementation and effective customer support for enhanced experiences. - Users value Glia's **efficiency** in streamlining service processes, allowing for quicker resolutions and improved member satisfaction. - Users rave about Glia's **exceptional support and feature richness** , enhancing the overall member experience seamlessly. ##### Cons - Users express a desire for **missing features** like better insights and detailed reporting in Glia's virtual assistant. - Users face **integration issues** with Glia, struggling to incorporate it smoothly with existing systems and software. - Users express frustration over the **limited feature of media type selection** that complicates using Glia effectively. - Users experience **poor customer support** , often facing generic responses that don't adequately address their inquiries or issues. - Users feel that **reporting could be improved** with better scheduling and data integrity to enhance functionality. #### What Are Recent G2 Reviews of Glia? **["Seamless Channel Switching, Unmatched Support"](https://www.g2.com/survey_responses/glia-review-11801729)** **Rating:** 5.0/5.0 stars _— Silvio E._ [Read full review](https://www.g2.com/survey_responses/glia-review-11801729) **["Seamless Setup, Enhances Workflow Significantly"](https://www.g2.com/survey_responses/glia-review-11814799)** **Rating:** 5.0/5.0 stars _— Kimberly B._ [Read full review](https://www.g2.com/survey_responses/glia-review-11814799) #### What Are G2 Users Discussing About Glia? - [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment ### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. **Average Rating:** 4.3/5.0 **Total Reviews:** 679 #### How Do G2 Users Rate Sprinklr Service? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10) - **Evaluation:** 8.2/10 (Category avg: 9.1/10) - **Calibration:** 7.9/10 (Category avg: 8.9/10) - **Integrations:** 7.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind Sprinklr Service? - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr 38,047 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website) 4,380 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Social Media Manager, Community Manager - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 41% Large, 30% Medium #### What Do G2 Reviewers Say About Sprinklr Service? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience. - Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms. - Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction. - Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs. - Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences. ##### Cons - Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues. - Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient. - Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency. - Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction. - Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams. #### What Are Recent G2 Reviews of Sprinklr Service? **["Powerful Omnichannel Support Platform with Flexible UI, Integrations, and Growing AI"](https://www.g2.com/survey_responses/sprinklr-service-review-13143964)** **Rating:** 4.0/5.0 stars _— Verified User in Telecommunications_ [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13143964) **["Customizable Rules Engine and Regex Detection for Proactive Outage Alerts"](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)** **Rating:** 5.0/5.0 stars _— Asrul R._ [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125) ### [Convin.ai](https://www.g2.com/products/convin-ai/reviews) Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. **Average Rating:** 4.7/5.0 **Total Reviews:** 540 #### How Do G2 Users Rate Convin.ai? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Evaluation:** 9.3/10 (Category avg: 9.1/10) - **Calibration:** 9.2/10 (Category avg: 8.9/10) - **Integrations:** 9.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind Convin.ai? - **Seller:** [Convin](https://www.g2.com/sellers/convin) - **Year Founded:** 2020 - **HQ Location:** Bengaluru, IN - **Twitter:** @convin 12 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d4ee31e1c965d70d734a1c58839749b4a43ec46c949b08c6aef93abf5b2e8391&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconvin%2F&secure%5Burl_type%5D=linkedin_company_website) 150 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Quality Analyst, Policy Advisor - **Top Industries:** Education Management, Health, Wellness and Fitness - **Company Size:** 62% Large, 32% Medium #### What Do G2 Reviewers Say About Convin.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of Convin.ai, finding it user-friendly and convenient for auditing calls. - Users value the **high accuracy** of Convin.ai in capturing communication details and evaluating agent performance. - Users appreciate the **user-friendly interface** of Convin.ai, enabling easy access to call stats and metrics. - Users appreciate the **auditing efficiency** of Convin.ai, finding it user-friendly and easy to navigate for call audits. - Users find Convin.ai's **ease of use for auditing** highly beneficial, complemented by its user-friendly interface. ##### Cons - Users face **auditing issues** with limited keyboard functionality and uncomprehensive reporting structures affecting efficiency. - Users find the **inadequate reporting** of Convin.ai limits functionality and complicates the auditing process. - Users find that **call issues** hinder efficiency, particularly with mouse dependency for call management functions. - Users feel that Convin.ai needs **improvement in the solution and referral sections** for better efficiency and speed. - Users find the **inadequate AI capabilities** hinder effective auditing and impact overall data accuracy and functionality. #### What Are Recent G2 Reviews of Convin.ai? **["Best AI for Customer Conversations"](https://www.g2.com/survey_responses/convin-ai-review-12704239)** **Rating:** 4.5/5.0 stars _— Anand P._ [Read full review](https://www.g2.com/survey_responses/convin-ai-review-12704239) **["Rapid Innovation and Tailored Automation with Convin"](https://www.g2.com/survey_responses/convin-ai-review-12889807)** **Rating:** 4.0/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/convin-ai-review-12889807) #### What Are G2 Users Discussing About Convin.ai? - [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments - ‹ Prev‹ Prev - 1 - [2](/categories/contact-center-quality-assurance/mid-market?order=g2_score&page=2#product-list) - [3](/categories/contact-center-quality-assurance/mid-market?order=g2_score&page=3#product-list) - [4](/categories/contact-center-quality-assurance/mid-market?order=g2_score&page=4#product-list) - [Next ›Next ›](/categories/contact-center-quality-assurance/mid-market?order=g2_score&page=2#product-list) Spotlight Categories [Pricing Software](https://www.g2.com/categories/pricing) [Analytics Platforms](https://www.g2.com/categories/analytics-platforms) [Purchasing Software](https://www.g2.com/categories/purchasing-software) [Digital Experience Platforms (DXP)](https://www.g2.com/categories/digital-experience-platforms-dxp) [Project Management Software](https://www.g2.com/categories/project-management) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Contact Center Quality Assurance Themes](/categories/contact-center-quality-assurance/themes)