Product Avatar Image

Playvox

Show rating breakdown
1,372 reviews
  • 3 profiles
  • 8 categories
Average star rating
4.8
Serving customers since
2012

Profile Name

Star Rating

1224
127
15
3
3

Playvox Reviews

Review Filters
Profile Name
Star Rating
1224
127
15
3
3
Diana D.
DD
Diana D.
Team Leader en Xtendo Group | BPO for Customer Experience, Sales & Marketing
04/29/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review
Luis A.
LA
Luis A.
04/28/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
FB
Felipe B.
01/18/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Effortless Team Management, Smooth Operations

I love how Playvox WFM makes managing the team so much easier. The scheduling, performance tracking, and reports are all clear and simple, which helps me keep everything organized without constantly stressing over the details. It takes the stress out of managing our team by helping me avoid scheduling headaches, keeping track of everyone's performance, and ensuring we’re never short-staffed. This gives me peace of mind and keeps things running smoothly. The setup was pretty easy too, as the guides and support made getting schedules, performance tracking, and reports up and running simple, and while it took a bit of time to tailor everything for our team, it was smooth and manageable overall.

About

Contact

HQ Location:
Sunnyvale, CA

Social

@PlayVoxCX

What is Playvox?

Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Our agent-empowering suite of workforce management, quality assurance, performance, learning, customer AI, and gamification lives seamlessly in the modern support operations ecosystem with tools like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk.

Details

Year Founded
2012