--- title: evaluagent Reviews meta_title: 'evaluagent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 446 reviews by the users' company size, role or industry to find out how evaluagent works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 446 scale: '5' date_modified: '2026-07-29' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # evaluagent Reviews **Vendor:** EvaluAgent **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 446 ## About evaluagent evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. ## evaluagent Pros & Cons **What users like:** - Users appreciate the **ease of use** of EvaluAgent, benefiting from clear checklists and user-friendly feedback options. (81 reviews) - Users find evaluagent **user-friendly and helpful** , enjoying its straightforward setup and valuable insights for support conversations. (39 reviews) - Users love the **user-friendly interface** of evaluagent, making it easy to navigate and enhancing learning experiences. (34 reviews) - Users value the **intuitive design** of EvaluAgent, finding it easy to enhance customer service skills through straightforward feedback. (24 reviews) - Users value the **easy navigation** of EvaluAgent, allowing quick access to essential features and insights effortlessly. (24 reviews) - Intuitive (23 reviews) - Scoring System (21 reviews) - Feedback Management (19 reviews) - Easy Access (16 reviews) - Users appreciate the **efficient evaluation process** of Evaluagent, valuing features like calls and score-based insights. (16 reviews) **What users dislike:** - Users note the **missing features** in Evaluagent, particularly for messaging and advanced reporting options. (15 reviews) - Users note **layout issues** with EvaluAgent, citing difficulties in navigation and a need for a more modern design. (14 reviews) - Users find EvaluAgent's interface to be **not intuitive** , making navigation challenging and frustrating, especially for newcomers. (13 reviews) - Users find the **complexity of features** to be overwhelming, making navigation and onboarding more difficult than necessary. (12 reviews) - Users find the **filtering issues** in Evaluagent challenging, complicating the management of reports and data views. (12 reviews) - Users find the **steep learning curve** challenging, especially with navigation and numerous options for new users. (9 reviews) - Limited Customization (9 reviews) - Users face **navigation issues** , finding the interface difficult and experiencing trouble logging in efficiently. (9 reviews) - Users criticize the **inadequate reporting** capabilities of Evaluagent, limiting insights into agent performance issues. (8 reviews) - Limited Options (8 reviews) ## evaluagent Discussions - [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) - 2 comments - [View evaluagent pricing details and edition comparison](https://www.g2.com/products/evaluagent/reviews?page=10&source=search§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+13%3A12%3A13+-0500&secure%5Bsession_id%5D=feec43f1-811d-467a-9314-1cf956998709&secure%5Btoken%5D=31d05874b0ba20f02072ae36b7194060219684b130f381d21f7035fbadbf068e&format=llm_user) ## evaluagent Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Freshcaller](https://www.g2.com/products/freshcaller/reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Peopleware](https://www.g2.com/products/injixo-peopleware/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## evaluagent Features **Call Analytics** - Machine Learning - Call Analysis **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top evaluagent Alternatives - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.7/5.0 (311 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews)