evaluagent Reviews & Product Details

Evaluagent has been an excellent tool for tracking my performance in my role. It provides a comprehensive summary that highlights both my key strengths and areas for improvement, which helps me understand exactly where to focus my efforts. The support team at Evaluagent is also very responsive; when I had a login issue, they resolved it quickly. The monthly auctions also give me extra motivation to use the portal, thanks to the gamified setup where the top user of Evaluagent gets rewarded. Review collected by and hosted on G2.com.

I think Evaluagent should include the quality results in their email notifications. Currently, they only send a rather alarming message stating that a quality review has been done, but they don't mention the percentage or whether it was a pass or fail. This approach can be unsettling and makes me feel anxious, prompting me to open Evaluagent right away. Additionally, I believe there is room for improvement in the website's design and animations. Review collected by and hosted on G2.com.

I like EvaluAgent's automated quality assurance with full coverage, compliance automation, and strong agent engagement tools. These features give me the full picture without guesses, allowing for faster identification of issues and opportunities. The scoring is more accurate and fair, which improves agent morale and motivation while reducing agent turnover. It also saves time and reduces manual work. Review collected by and hosted on G2.com.

I find it frustrating that there's limited access for some participants. Also, the initial startup was not as straightforward as usual, which was a bit challenging. Review collected by and hosted on G2.com.

I like that EvaluAgent is simple and really streamlined, without a bunch of confusing buttons. It's all in one place, which is a huge help, especially when dealing with a high volume of tickets and bouncing between different agents. It makes it easier to navigate without the need to constantly refresh pages. The initial setup was extremely simple, just involving entering my email address and name. Review collected by and hosted on G2.com.

The only thing that I would like is when an agent sees their reviews, it's not very easy to find specific quality reviews from a certain day. There's a kinda month view, but it's not very easy to find. Just a full list of all of the reviews they've had from a certain period of time. Review collected by and hosted on G2.com.

I think the layout of EvaluAgent is really convenient to navigate. It's not complicated, and the way it's laid out allows me to easily access all my feedback. I love that I can focus on a specific time period. Overall, the layout is beautiful, accessible, and practical, which I love. The initial setup was pretty easy, which I like, especially how I just linked my Google Workspace account and was ready to go. I also appreciate that the system allows me to categorize and access my feedback quickly, which helps with my productivity and development. The convenience and accessibility whenever I need to access it are great. Review collected by and hosted on G2.com.

I would just say maybe have an app for it. To allow us to have it on a mobile phone. I think that would be the only thing I can suggest. Review collected by and hosted on G2.com.

As a member of the Operations Amendment Team at loveholidays, we have recently been using EvaluAgent to assess and improve the caliber of our customer service. All things considered, the platform has greatly enhanced our daily operations, and I'm quite happy with it. Since it saves a lot of time, it is simple to review my quality scores in detail instead of contacting my supervisor beforehand. Review collected by and hosted on G2.com.

While EvaluAgent offers excellent functionality, its user interface could be improved to enhance the overall experience, particularly for newcomers or users less familiar with the system. The interface sometimes feels a bit clunky and would benefit from a more modern, streamlined design. Navigating some features requires a few extra clicks, and finding certain data points could be more intuitive. A more polished and user-friendly interface would make the experience even smoother. Review collected by and hosted on G2.com.

Being in the Continuous Improvement team as an Evaluator/Assessor now and in earlier role as an Player Experience Specialist i.e. customer support agent, I found Evalu-Agent simple to understand and reliable.

I use it on a daily basis in order to evaluate cases for agents where I find defects in the responses they have sent to our players.

The reason I am saying this is because, its easy to give and receive constructive feedback through Evalu-Agent to an agent for the defects identified for the set KPI's.

I liked the tool because it also gives option contest an evaluation by raising a query for evaluation that's marked down.

So in short it completes the loop and hence I find it very useful tool. It's ideally the best tool for customer service industry. Review collected by and hosted on G2.com.

Honestly speaking, I am working as an Evaluator from past 6 months now, I didn't found any downsides of Evalu-Agent.

However as we all know there's always a space of improvement maybe in future I would contribute improvement ideas. Review collected by and hosted on G2.com.

Evaluagent is a tool that offers quality assessments for each individual involved in a process. It keeps me updated on my assessment scores, highlighting both my strengths and areas where I can improve. The platform is also convenient for my supervisor and the quality team as the Ease of Integration helps them to assess our performances and add our score accordingly. Overall, Evaluagent is an excellent tool for tracking performance in real time. Review collected by and hosted on G2.com.

The main area where Evaluagent could improve is in refining the features they display. I find that some tabs are redundant and could be consolidated into a single tab for simplicity. Additionally, the default score shown on the homepage reflects the last 30 days, but I prefer to view my current month's performance. This means I have to manually filter for 'show current month' every time I log in, which is inconvenient. I believe more customization options would be helpful, and the interface itself could be enhanced to feel more user-friendly, as it currently seems a bit underdeveloped. Review collected by and hosted on G2.com.

I find EvaluAgent really easy to use and user-friendly. It helps me generate reports immediately and access historical data about the quality of my team members. This makes it a valuable tool for understanding team strengths and identifying improvement areas, ensuring we can progress and create action plans based on these insights. The initial setup process was straightforward and easy to navigate. Review collected by and hosted on G2.com.

Sometimes I wish that I could customize the colors for my preference without affecting others because it was preset by the business. Maybe if you will allow me to personalize EvaluAgent more based on my preference, statically, then it will be better. Review collected by and hosted on G2.com.

There are so many best things in evaluagent. But if I had to pick one thing that stands out most: the combination of usability + customizability.

So many systems in the contact-center / QA space are either highly flexible but complex, or simple but rigid. EvaluAgent appears to hit a sweet spot: easy enough to adopt quickly, yet flexible enough to adapt to specific business needs. That balance is rare and valuable. Review collected by and hosted on G2.com.

Since initial configuration and user-management are flagged as tricky, allocate time + maybe external support for rollout; ensure structure (scorecards, roles, teams) is set properly from the start. Review collected by and hosted on G2.com.

I like that I can track and monitor my improvement over time. It lets me see whether the feedback has actually led to a better score. Review collected by and hosted on G2.com.

At first, it was a steep learning curve, but once I got comfortable with it, everything was fine. Review collected by and hosted on G2.com.