---
title: evaluagent Reviews
meta_title: 'evaluagent Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 440 reviews by the users' company size, role or industry
  to find out how evaluagent works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 440
  scale: '5'
date_modified: '2026-06-21'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# evaluagent Reviews
**Vendor:** EvaluAgent  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 440
## About evaluagent
evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers.



## evaluagent Pros & Cons
**What users like:**

- Users enjoy the **easy-to-use layout** of EvaluAgent, finding it intuitive for navigating and starting evaluations. (117 reviews)
- Users find **Evaluagent's feedback capabilities** invaluable for enhancing team evaluations and personal improvement. (66 reviews)
- Users find **detailed feedback** from Evaluagent invaluable for improving customer interactions and boosting productivity. (62 reviews)
- Users appreciate the **intuitive and balanced interface** of Evaluagent, making navigation and usage seamless and enjoyable. (47 reviews)
- Users find **navigation easy** , enabling seamless criteria selection and evaluation management right from the start. (38 reviews)
- Scoring System (35 reviews)
- Users appreciate the **efficient evaluation process** of Evaluagent, valuing features like calls and score-based insights. (32 reviews)
- Feedback Management (30 reviews)
- Intuitive (30 reviews)
- Efficiency (24 reviews)

**What users dislike:**

- Users express disappointment with **missing features** like limited calibration scores and the inability to edit rules. (22 reviews)
- Users find **layout issues** distracting, with confusing sections and a difficult interface that complicates evaluation processes. (20 reviews)
- Users find the **interface not intuitive** , causing confusion with navigation and unnecessary information overload. (20 reviews)
- Users report a **steep learning curve** for new users, making navigation and understanding features challenging initially. (18 reviews)
- Users find the **complexity** overwhelming, especially newcomers struggling with too many options and unclear information breakdown. (17 reviews)
- Users face **navigation issues** , finding the interface difficult and experiencing trouble logging in efficiently. (17 reviews)
- Users experience **filtering issues** that hinder accessibility and navigation, making it challenging to locate reports and calls. (14 reviews)
- Limited Customization (12 reviews)
- Users find the **navigation difficult** , suggesting that the layout needs to be more intuitive and user-friendly. (12 reviews)
- Call Issues (11 reviews)

## evaluagent Reviews
  ### 1. Combines Automation with Actionable Insights for QA

**Rating:** 5.0/5.0 stars

**Reviewed by:** Wilson L. | Senior advisor, Airlines/Aviation, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 01, 2026

**What do you like best about evaluagent?**

I like how effectively Evaluagent combines automation with clear, actionable insights, making the entire quality assurance process far more efficient and impactful. It also solves the issue of limited visibility from QA sampling, and reduces the time and effort spent on manual reviews.

**What do you dislike about evaluagent?**

While Evaluagent is a highly effective tool overall, there are a few areas where improvement could further enhance the user experience. One area is the initial setup and customization of the scorecard. One of the main challenges we experienced during the initial setup was the time and clarity required to design a scorecard that accurately reflects our business needs. To further improve the initial setup experience, the AI-assisted scorecard builder should be improved, and dynamic recommendations based on usage and an interactive calibration dashboard should be taken care of to make it more efficient.

**What problems is evaluagent solving and how is that benefiting you?**

Evaluagent solves the issue of limited visibility from QA sampling and reduces the time and effort spent on manual reviews.

  ### 2. Great Performance Tracking, But Email Notifications Need Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Ashwin A. | Executive - Operations, Enterprise (> 1000 emp.)

**Reviewed Date:** December 26, 2025

**What do you like best about evaluagent?**

Evaluagent has been an excellent tool for tracking my performance in my role. It provides a comprehensive summary that highlights both my key strengths and areas for improvement, which helps me understand exactly where to focus my efforts. The support team at Evaluagent is also very responsive; when I had a login issue, they resolved it quickly. The monthly auctions also give me extra motivation to use the portal, thanks to the gamified setup where the top user of Evaluagent gets rewarded.

**What do you dislike about evaluagent?**

I think Evaluagent should include the quality results in their email notifications. Currently, they only send a rather alarming message stating that a quality review has been done, but they don't mention the percentage or whether it was a pass or fail. This approach can be unsettling and makes me feel anxious, prompting me to open Evaluagent right away. Additionally, I believe there is room for improvement in the website's design and animations.

**What problems is evaluagent solving and how is that benefiting you?**

This tool addresses the issue I used to have of constantly needing to ask my supervisor about my quality scores. Now, I can independently view all my data myself.

  ### 3. Streamlined Evaluations with Room for Review Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Aliya G. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about evaluagent?**

I like that EvaluAgent is simple and really streamlined, without a bunch of confusing buttons. It's all in one place, which is a huge help, especially when dealing with a high volume of tickets and bouncing between different agents. It makes it easier to navigate without the need to constantly refresh pages. The initial setup was extremely simple, just involving entering my email address and name.

**What do you dislike about evaluagent?**

The only thing that I would like is when an agent sees their reviews, it's not very easy to find specific quality reviews from a certain day. There's a kinda month view, but it's not very easy to find. Just a full list of all of the reviews they've had from a certain period of time.

**What problems is evaluagent solving and how is that benefiting you?**

I use EvaluAgent to streamline processes and identify gaps we might miss, especially during high volumes of evaluations. It simplifies reading long conversations without page refreshing, making it less confusing.

  ### 4. Effortless Progress Tracking with Stellar Layout

**Rating:** 5.0/5.0 stars

**Reviewed by:** Abimbola A. | Customer Support Agent, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 26, 2025

**What do you like best about evaluagent?**

I think the layout of EvaluAgent is really convenient to navigate. It's not complicated, and the way it's laid out allows me to easily access all my feedback. I love that I can focus on a specific time period. Overall, the layout is beautiful, accessible, and practical, which I love. The initial setup was pretty easy, which I like, especially how I just linked my Google Workspace account and was ready to go. I also appreciate that the system allows me to categorize and access my feedback quickly, which helps with my productivity and development. The convenience and accessibility whenever I need to access it are great.

**What do you dislike about evaluagent?**

I would just say maybe have an app for it. To allow us to have it on a mobile phone. I think that would be the only thing I can suggest.

**What problems is evaluagent solving and how is that benefiting you?**

I use EvaluAgent to keep track of all my progress and feedbacks. It serves as a reference point for my performance, helping improve work quality and productivity.

  ### 5. EvaluAgent Streamlines Quality Reviews and Boosts Efficiency

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ashwin B. | Executive - Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 05, 2025

**What do you like best about evaluagent?**

As a member of the Operations Amendment Team at loveholidays, we have recently been using EvaluAgent to assess and improve the caliber of our customer service. All things considered, the platform has greatly enhanced our daily operations, and I'm quite happy with it. Since it saves a lot of time, it is simple to review my quality scores in detail instead of contacting my supervisor beforehand.

**What do you dislike about evaluagent?**

While EvaluAgent offers excellent functionality, its user interface could be improved to enhance the overall experience, particularly for newcomers or users less familiar with the system. The interface sometimes feels a bit clunky and would benefit from a more modern, streamlined design. Navigating some features requires a few extra clicks, and finding certain data points could be more intuitive. A more polished and user-friendly interface would make the experience even smoother.

**What problems is evaluagent solving and how is that benefiting you?**

EvaluAgent addresses the challenge of efficiently managing and elevating the quality of customer support operations. By providing a centralized platform to assess agent performance, track key metrics, and deliver comprehensive feedback, it ensures that both individual agents and the entire team can continuously improve. At Loveholidays, we have found this particularly valuable, as it streamlines the quality assurance process, reduces manual effort, and delivers clear, actionable insights that boost both customer satisfaction and operational efficiency.

  ### 6. Quite simple to use, efficient and reliable tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 29, 2025

**What do you like best about evaluagent?**

Being in the Continuous Improvement team as an Evaluator/Assessor now and in earlier role as an Player Experience Specialist i.e. customer support agent, I found Evalu-Agent simple to understand and reliable.

I use it on a daily basis in order to evaluate cases for agents where I find defects in the responses they have sent to our players.

The reason I am saying this is because, its easy to give and receive constructive feedback through Evalu-Agent to an agent for the defects identified for the set KPI's.

I liked the tool because it also gives option contest an evaluation by raising a query for evaluation that's marked down.

So in short it completes the loop and hence I find it very useful tool. It's ideally the best tool for customer service industry.

**What do you dislike about evaluagent?**

Honestly speaking, I am working as an Evaluator from past 6 months now, I didn't found any downsides of Evalu-Agent. 

However as we all know there's always a space of improvement maybe in future I would contribute improvement ideas.

**What problems is evaluagent solving and how is that benefiting you?**

We being a part of Continuous Improvement Specialist, we find defects that agents do while responding to our player. 

The defects could be related to the process or agent mistake. 

We assess their interactions on each cases and if a defect is found, we provide feedback to those agents through Evalu-Agent.

Hence, being in CI team we are also empowered to provide feedback and close the loop with the help of Evalu-Agent.

  ### 7. Great Performance Tracking, But Interface Needs Refinement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Ashwini B. | Proctor, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 29, 2025

**What do you like best about evaluagent?**

Evaluagent is a tool that offers quality assessments for each individual involved in a process. It keeps me updated on my assessment scores, highlighting both my strengths and areas where I can improve. The platform is also convenient for my supervisor and the quality team as the Ease of Integration helps them to assess our performances and add our score accordingly. Overall, Evaluagent is an excellent tool for tracking performance in real time.

**What do you dislike about evaluagent?**

The main area where Evaluagent could improve is in refining the features they display. I find that some tabs are redundant and could be consolidated into a single tab for simplicity. Additionally, the default score shown on the homepage reflects the last 30 days, but I prefer to view my current month's performance. This means I have to manually filter for 'show current month' every time I log in, which is inconvenient. I believe more customization options would be helpful, and the interface itself could be enhanced to feel more user-friendly, as it currently seems a bit underdeveloped.

**What problems is evaluagent solving and how is that benefiting you?**

Previously, it was difficult to approach my supervisor about my performance and scores, especially when they were busy. The scores used to be published in Excel sheets only once a week. Now, I can see my results in real time, whenever an evaluation is done on my work, I receive a notification in Gmail. Additionally, my scores, which were previously visible to other teammates on Excel, are now accessible only to me. I feel that this has improved my privacy. Overall, Evaluagent makes me feel more comfortable at the workplace regarding my quality parameters.

  ### 8. Boosted Contact Center Efficiency with User-Friendly Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michael Daryl G. | APAC Shift Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about evaluagent?**

I find EvaluAgent really easy to use and user-friendly. It helps me generate reports immediately and access historical data about the quality of my team members. This makes it a valuable tool for understanding team strengths and identifying improvement areas, ensuring we can progress and create action plans based on these insights. The initial setup process was straightforward and easy to navigate.

**What do you dislike about evaluagent?**

Sometimes I wish that I could customize the colors for my preference without affecting others because it was preset by the business. Maybe if you will allow me to personalize EvaluAgent more based on my preference, statically, then it will be better.

**What problems is evaluagent solving and how is that benefiting you?**

EvaluAgent helps us understand team strengths and improvement areas, facilitates quality audits, and generates immediate reporting with historical data. It's user-friendly and ensures we're aware of improvements, allowing us to plan actions based on identified areas over time.

  ### 9. A Reliable and Intuitive QA Solution That Boosts Agent Performance

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nelson W. | Repayment and reconciliation Snr agent, Enterprise (> 1000 emp.)

**Reviewed Date:** October 27, 2025

**What do you like best about evaluagent?**

There are so many best things in evaluagent. But if I had to pick one thing that stands out most: the combination of usability + customizability.
So many systems in the contact-center / QA space are either highly flexible but complex, or simple but rigid. EvaluAgent appears to hit a sweet spot: easy enough to adopt quickly, yet flexible enough to adapt to specific business needs. That balance is rare and valuable.

**What do you dislike about evaluagent?**

Since initial configuration and user-management are flagged as tricky, allocate time + maybe external support for rollout; ensure structure (scorecards, roles, teams) is set properly from the start.

**What problems is evaluagent solving and how is that benefiting you?**

EvaluAgent helps by providing live/real-time QA, automated workflows (e.g., auto-assigned work queues) and faster evaluation turnaround.
Improved agent engagement & morale: The team engagement features (badges, leaderboards, real-time feedback, agent dashboards) mean agents can see their progress, feel recognised, and feel the QA process is not just “audit & punish” but “develop & grow”. That helps reduce attrition and improve service quality indirectly.

  ### 10. Easy Progress Tracking That Shows Real Improvement Over Time

**Rating:** 5.0/5.0 stars

**Reviewed by:** Wassim E. | Customer Support Rep, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about evaluagent?**

I like that I can track and monitor my improvement over time. It lets me see whether the feedback has actually led to a better score.

**What do you dislike about evaluagent?**

At first, it was a steep learning curve, but once I got comfortable with it, everything was fine.

**What problems is evaluagent solving and how is that benefiting you?**

Most manual QA teams only have time to listen to 1–2% of calls. This helps me by reviewing far more calls and covering more QA work than I could otherwise.

  ### 11. Easy to Use Software - Positive Experience as an End User.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ryan T. | Junior Disputes Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 31, 2025

**What do you like best about evaluagent?**

It's quick and easy to use, and it's easy to find all of my reviews in one place. I like the graph on the front page which shows how much of my feedback has been positive/neutral/negative. It seems like it's easy to use for those conducting the reviews as well. I've never encountered any issues using Evaluagent.

**What do you dislike about evaluagent?**

I need to acknowledge reviews in two sections of my account, but both contain the same information. If I acknowledge feedback in one section but don't do it in the other - even though the feedback is the same - it can reflect negatively on me. It would be nice to be able to automatically approve it in both areas.

**What problems is evaluagent solving and how is that benefiting you?**

It's easy to see what I'm doing well and what I need to focus on more for the future. It's easy for me to see and filter my past feedbacks, which ensures I have this information available for reviews with my team.

  ### 12. Centralized Data Excellence with Room for UI Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Andrew C.

**Reviewed Date:** January 08, 2026

**What do you like best about evaluagent?**

I think the fact that EvaluAgent keeps the data centralized is very important to me. I also like being able to export and share data consistently without having to go through layers of BI and development work. It makes the process much easier, and being able to train people to use the platform very quickly is very useful. EvaluAgent simplifies the process of keeping things up to date and makes it easier to train new people around the platform. The initial setup was very straightforward and very positive, even for someone new or in a partial admin role. Each step of setup was straightforward.

**What do you dislike about evaluagent?**

I think there are certain small things in terms of UI that could be more consistent or a little bit more flexible in terms of how we can customize it. I think, there is a just enough amount of customization, but maybe not for a power user who's used to working with complex databases and structures. I think there are just, simple things like, being able to use keyboard shortcuts, I think, is something that really could be helpful. And, you know, like, placements of certain buttons and things like that. Sometimes with different platforms or in terms of where you're working from, can be a little bit tricky.

**What problems is evaluagent solving and how is that benefiting you?**

I use EvaluAgent to track the quality of automated processes and agent interactions. It's great for consistent evaluation tracking, centralizing data, and providing feedback to agents, simplifying workflows, training, and making data accessible without extra layers of work.

  ### 13. Easy Setup, Needs AI Improvements

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jamie C. | Team Leader, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 31, 2025

**What do you like best about evaluagent?**

I like Evaluagent for its ease of use. The initial setup is very easy, which saves a lot of time. I also appreciate the drop-downs and how I can use KPIs to drill down exactly where colleagues are going right and wrong. This detailed insight allows me to trim down exactly where to focus on improving or writing up notes.

**What do you dislike about evaluagent?**

The AI tool that's used within evaluagent, it's not quite there yet.

**What problems is evaluagent solving and how is that benefiting you?**

I use Evaluagent to monitor colleagues' performance. It helps me check status flags to identify underperformance in certain areas so I can focus on improving those areas.

  ### 14. Easy Target and Goal Tracking Made Simple

**Rating:** 5.0/5.0 stars

**Reviewed by:** Heaven C. | Assistant, Enterprise (> 1000 emp.)

**Reviewed Date:** June 15, 2026

**What do you like best about evaluagent?**

How easy it is to keep track of targets and goals

**What do you dislike about evaluagent?**

The layout can be difficult to understand

**What problems is evaluagent solving and how is that benefiting you?**

We can really accurately track our agents call quality nd identify where training is needed

  ### 15. EvaluAgent is the best Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.)

**Reviewed Date:** June 08, 2026

**What do you like best about evaluagent?**

It is useful for many reasons, can view our quality and pass scores. I can see  the kpi report, able to view feedback that I receive from the calls that are marked. I get feedback from my supervisors and there is a record of it so I can see what areas I need to improve on. We can give our suggestions/ideas to improve evaluagent.

**What do you dislike about evaluagent?**

There is nothing that I dislike about evaluagent, it is a useful tool.

**What problems is evaluagent solving and how is that benefiting you?**

That I am able to see what areas I need to improve on when taking calls. I can see all my completed evaluations on a monthly basis and can keep track of it.

  ### 16. EvaluAgent Makes Performance Tracking and Quality Feedback Simple

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mahesh B. | EXECUTIVE / BPO GROUP, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 03, 2026

**What do you like best about evaluagent?**

EvaluAgent is very user-friendly and easy to navigate. It helps us track performance efficiently and provides clear feedback on quality scores. The evaluation criteria are well-structured, and it makes monitoring calls simple and transparent. It also helps in identifying improvement areas and supports overall team productivity.

**What do you dislike about evaluagent?**

Sometimes the system can be slightly slow while loading evaluations. Apart from that, there are no major issues. Overall, it works smoothly and meets our requirements.

**What problems is evaluagent solving and how is that benefiting you?**

EvaluAgent helps solve quality monitoring and performance tracking challenges in our contact center. It provides structured evaluations, clear scoring, and detailed feedback, which helps identify improvement areas quickly. This benefits us by improving call quality, ensuring compliance, maintaining service standards, and supporting continuous performance improvement across the team.

  ### 17. User-Friendly and Intuitive

**Rating:** 5.0/5.0 stars

**Reviewed by:** Theva T. | Customer Service Representative, Enterprise (> 1000 emp.)

**Reviewed Date:** October 31, 2025

**What do you like best about evaluagent?**

What I appreciate most about evaluagent is how straightforward the website is to use. Many work tools can be confusing and difficult to navigate, but evaluagent stands out for its simplicity and clarity. I found it very easy to use and did not encounter any issues.

**What do you dislike about evaluagent?**

I can't say that there's anything I dislike about evaluagent. I use it regularly in my job and, so far, I haven't encountered any issues. Based on my experience, I would recommend it as a tool for evaluating agents in the customer service field.

**What problems is evaluagent solving and how is that benefiting you?**

Evaluagent helps me understand the key areas I should focus on during QA evaluations. It makes it easy for me to identify both the aspects I need to improve and the strengths I already have by presenting all the feedback and constructive criticism in a clear way.

  ### 18. Great tool for giving and receiving feedback with agents that drives performance management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jacobett N. | Quality Assurance & Training Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 18, 2022

**What do you like best about evaluagent?**

Agents are able to get spot feedback targeted on line items that have resulted in fails. The feedback shared enables the agent to note the area they have challenges in, how it impacts the overall customer experience and what they can do moving forward to improve their performance. It also supports a 2 way feedback loop where agents can query on evaluations they feel are biased for a neutral review by another reviewer who is able to close loop fairly for both the agent and evaluator.

**What do you dislike about evaluagent?**

The root cause analysis function has been least helpful because the team has not been able to use it to drill down to root causes of agent performance issues. We are not able to map out the root causes based on agent issues, system issues, process issues, training etc. Evaluagent can work to improve this function to allow for mapping and reporting

**What problems is evaluagent solving and how is that benefiting you?**

The quality team is able to track development areas using the GROW form and during coaching agree on action items with set timelines for follow ups to analyze trends and improvements on agent behaviors.

  ### 19. User-Friendly Yet Needs More Customization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ankush G. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 06, 2026

**What do you like best about evaluagent?**

I use Evaluagent for quality assurance and performance management. I appreciate that it helps us solve the problem of maintaining consistent quality. It is very user-friendly, and it makes day-to-day tasks much more efficient. The initial setup was straightforward and well-supported.

**What do you dislike about evaluagent?**

Some features may feel slightly rigid when it comes to customization. Greater flexibility in scorecards, workflow, or automation options would be really helpful.

**What problems is evaluagent solving and how is that benefiting you?**

I use EvaluAgent for quality assurance and performance management. It helps us solve the problem of maintaining consistent quality and makes day-to-day tasks much more efficient.

  ### 20. Helpful Progress Tracking with Date-Specific Feedback

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about evaluagent?**

it is useful for tracking your progess as a colleague in the company it has helpful that you can pick specific dates to view feedback. I also like that you can customise an avatar

**What do you dislike about evaluagent?**

i am personally not a big fan of AI so that is one downside.

**What problems is evaluagent solving and how is that benefiting you?**

The UI is easy to use and to understand

  ### 21. User-Friendly with Efficient Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kyle sho  Y.

**Reviewed Date:** February 05, 2026

**What do you like best about evaluagent?**

I find evaluagent pretty helpful and easy to use for work. It's very user-friendly, and we use it for our modules to help us learn. I also appreciate the pointing system that motivates us to perform better. The initial setup was very easy too, all I had to do was type in my email. I'm so pleased with it that I would rate it a 10, or even an 11 if I could.

**What do you dislike about evaluagent?**

Sometimes I cannot access evaluagent, and when I try to login, it sometimes takes me back to the login page.

**What problems is evaluagent solving and how is that benefiting you?**

I use EvaluAgent for learning through our modules, and it has a pointing system to improve performance. It's user-friendly and easy to set up.

  ### 22. A Game-Changer for Call Quality and Performance!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sophie H. | Customer Service Agent, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 12, 2025

**What do you like best about evaluagent?**

We've been using this Evaluagent for several months now, and the results have been nothing short of impressive. The system provides a clean, intuitive interface that makes it easy to review, score, and track call performance across our entire team.

What really stands out is the customization evaluation criteria, which allows us to tailor feedback to our specific business goals. The automated scoring and trend tracking have significantly improved our training process and overall call quality.

Our agents love the transparent feedback, and managers appreciate the time saved with built-in analytics and reporting tools. The app also integrates smoothly with our existing systems, which made onboarding a breeze.

If you're serious about improving customer interactions, boosting team performance, and maintaining a consistent standard of communication, this system is a must-have. Highly recommended!

**What do you dislike about evaluagent?**

Nothing! I can say whole heartily that there isn't an issue our team has faced using this system. We've had nothing but positive feedback from everyone in the team that has used Evaluagent.

**What problems is evaluagent solving and how is that benefiting you?**

Evaluagent has made a huge difference in how we manage and improve our team’s performance. Before, we dealt with inconsistent feedback, time-consuming manual reviews, and no real way to track progress. Now, evaluations are standardized, reviews are faster with and coaching is data-driven and targeted. We finally have clear visibility into call quality and team improvement over time.

  ### 23. Great auditing software with really useful functions

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rhodri P. | Quality Assurance Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 12, 2021

**What do you like best about evaluagent?**

EvaluAgent is easy to use, incredibly functional and clear to understand. It offers some really useful tools that allow you to track and asses data, insights and trends.

**What do you dislike about evaluagent?**

The ability to load audi files into an evaluation is helpful, but if paused for a certain period of time, the audio will sometimes fail to play again. This means having to refresh the page. The playback speed options are also slightly limited (1x, 1.5x and 2x). Additional options of 1.25x and 1.75x would be useful.

**What problems is evaluagent solving and how is that benefiting you?**

The process for loading/pulling contacts in our previous software was long and manual. EvaluAgent allows this to be done much more easily, saving a lot of time. The insights that EvaluAgent offer are also very useful for reporting, coaching and developing.

  ### 24. Great software for performance evaluation and auditing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.)

**Reviewed Date:** September 09, 2025

**What do you like best about evaluagent?**

Ease of Use: The interface is simple and allows users to quickly find relevant information without onboarding assistance. Agents and managers appreciate being able to track performance and feedback directly through customizable dashboards.

Performance Insights: Detailed scorecards and dashboards help visualize progress and drive continuous team improvement.

Feedback and Coaching: The system seamlessly supports one-on-one meetings, personalized feedback, and e-learning tools, strengthening individual and team development.

**What do you dislike about evaluagent?**

Dashboard Customization: Prefer to have a more personalized dashboard upon login with metrics specific to their role or performance.

Reporting Flexibility: The reporting tools are generally effective, but more options for date ranges and filtering details would benefit in managing overlapping periods.

Workflow Rigidity: While overall functionality is strong, there is limited customization in audit and reporting structures.

**What problems is evaluagent solving and how is that benefiting you?**

EvaluAgent solves problems like inefficient manual QA, lack of actionable feedback, and limited agent coaching by automating evaluation and providing clear performance insights. This benefits teams by saving time, improving agent skills, increasing customer satisfaction, and streamlining reporting and compliance.

  ### 25. Effortless QA with EvaluAgent, Minor Speed Bumps - Nothing that can't be fixed!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ronan O.

**Reviewed Date:** December 17, 2025

**What do you like best about evaluagent?**

I use EvaluAgent for QA and feedback work, and it helps with tracking feedback and performance. I find EvaluAgent easy to use and navigate, which streamlines the process of accessing feedback. I like how handy it is to access the information since it's not confusing at all. The best thing about EvaluAgent is its 'easy on the eyes' layout. The initial setup was straightforward with support available every step of the way. I definitely recommend EvaluAgent, as I rate it a 10 out of 10.

**What do you dislike about evaluagent?**

Sometimes my team and I have issues with the site taking a lot longer than usual to load, this could be improved upon.

**What problems is evaluagent solving and how is that benefiting you?**

I use EvaluAgent to streamline QA and feedback processes, tracking feedback and performance. It keeps all information handy and accessible, making it easy to track past issues.

  ### 26. Effortless Setup and Insightful Performance Tracking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about evaluagent?**

I use Evaluagent to gain insights on my monthly performance, which helps me improve by providing insights on how I handled calls. I find the UI great, easy to use, and not too complicated. The initial setup was fairly easy.

**What do you dislike about evaluagent?**

There's currently nothing I dislike about it.

**What problems is evaluagent solving and how is that benefiting you?**

I use Evaluagent to gain insights on my monthly performance, helping me understand call handling and ways to improve.

  ### 27. Handy for Tracking Quality Feedback, But Navigation Makes Info Hard to Find

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about evaluagent?**

It's handy to keep track of our quality results and any feedback/improvement points that we've received!

**What do you dislike about evaluagent?**

It can be difficult to navigate the site and easily access the information to view. I'm still unsure of how to use it fully, as it can be quite confusing.

**What problems is evaluagent solving and how is that benefiting you?**

Evaluagent has allowed me to track my quality progress, which is very handy to monitor and also notice if there's been an improvement!

  ### 28. Effortlessly Enhances Customer Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ariana Z.

**Reviewed Date:** December 02, 2025

**What do you like best about evaluagent?**

I really appreciate EvaluAgent for its ease of use and the straightforward way it helps me conduct phone call reviews. It's incredibly intuitive, which makes understanding how to improve my customer service skills through its feedback very manageable. The platform allows assessors to highlight parts of the call and mark areas for improvement, giving me clear guidance on where to focus my efforts. The initial setup was also a breeze, as it was ready to use immediately after signing up, which saved me a lot of time and hassle. Overall, this seamless process and user-friendly experience make EvaluAgent a tool I find indispensable for maintaining and enhancing my customer interactions.

**What do you dislike about evaluagent?**

Nothing that i can think of

**What problems is evaluagent solving and how is that benefiting you?**

I use EvaluAgent for phone call reviews, helping me improve customer service skills and identify areas for improvement easily.

  ### 29. Intuitive Platform with Excellent Reporting Functionality

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 31, 2025

**What do you like best about evaluagent?**

What I like best is the user-friendly interface and the clarity of the QA results and metrics. As a Complaints Officer, I like to identify trends in my performance and specific areas of failure. The platform's dashboard makes it easy to look into my individual scorecards, helping me quickly  understand where coaching or process changes are needed to prevent future escalations. The reporting is really effective and simple to pull.

**What do you dislike about evaluagent?**

While the core functionality is excellent, my only minor suggestion relates to notification customisation. I would appreciate more controls over how we approve reviews, as we have to manually search for the two sections we have to review:  'You have an evaluation', and 'You have received quality feedback'

**What problems is evaluagent solving and how is that benefiting you?**

Evaluagent solves the problem of slow, complex reporting by providing clear, instantaneous QA results. This benefits my role by allowing me to rapidly identify complaint root causes and ensure compliance issues are addressed without delay.

  ### 30. Simplifies Feedback with Ease, But Needs Streamlining

**Rating:** 4.0/5.0 stars

**Reviewed by:** Rhoss J.

**Reviewed Date:** October 31, 2025

**What do you like best about evaluagent?**

I have been using EvaluAgent for 4 years as a platform to evaluate agent calls, live chats, and emails with customers. I appreciate the straightforward setup process, which allowed me to sign in with my company email and start receiving evaluations immediately. The streamlined feedback process with the QA team is incredibly beneficial, delivering evaluations quickly, and enabling me to acknowledge them and challenge any disagreements efficiently. I love filtering evaluations over time and the overview of statistics it provides, which helps me track performance trends effectively. Additionally, I find it simple to navigate, which greatly enhances my user experience and would be a key reason for purchasing it again.

**What do you dislike about evaluagent?**

I dislike having to mark my calls as acknowledged on two different sides of the evaluation. It feels like an unnecessary step, and consolidating this process into one place would make it much more efficient.

**What problems is evaluagent solving and how is that benefiting you?**

I find EvaluAgent streamlines feedback from the QA team, allowing me to quickly receive, acknowledge, and challenge evaluations, enhancing my efficiency as a customer service agent.

  ### 31. Clear Interface and Notifications, But Feedback Tracking Needs Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Thaniel W. | Customer Support (Nights), Mid-Market (51-1000 emp.)

**Reviewed Date:** October 30, 2025

**What do you like best about evaluagent?**

Very transparent and clear when feedback has been received on an item. Very easy to be made aware when action is needed. GUI is clear and concise with easy customisation over items. Clear history of items allowing agents to find pain points in processes.

**What do you dislike about evaluagent?**

Reviews can often not show correctly in the feedback section of the portal leading to hunting around for the feedback to find where there is one hiding somwhere that needs to be reviewed.

**What problems is evaluagent solving and how is that benefiting you?**

Evaluagent allows me to clearly and accurately manage my performance in calls with an easy-to-understand breakdown of where personal performance needs improvement. I have access to this information ins a fast, clear and concise anner.

  ### 32. Clear, Well-Organized Layout That’s Easy to Navigate

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about evaluagent?**

I like how clearly everything is laid out.

**What do you dislike about evaluagent?**

Sometimes the AI can mishear what’s said on the phone. For example, the transcript might show “yellow” instead of “hello.”

**What problems is evaluagent solving and how is that benefiting you?**

Evaluagent highlights when I’m missing particular questions, and my team leader then makes sure I follow them going forward. This helps me improve my calls and stay consistent in future.

  ### 33. Large Number of Call Review Options and Ease of Use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.)

**Reviewed Date:** October 15, 2025

**What do you like best about evaluagent?**

I appreciate that there are so many options available when reviewing a call. As a handler, this makes it very clear for me to see what I am doing well and also highlights the areas where I need to improve. I also value being able to view the team averages, as this helps me understand where I am performing better and where I need to focus more to stay aligned with the rest of the department. it is also easy to use and was easily implemented as a new starter and integrate in our team and company. I use the platform monthly to see how i am performing. I dont feel like i have any issues whereby i have to contact the customer support services, as the platform is easy to use.

**What do you dislike about evaluagent?**

I find it frustrating that locating my evaluations is rather difficult, since they are often archived after being reviewed. When I want to look up specific evaluations from certain dates, it becomes quite inconvenient to sift through all the archived items just to find the one I need.

**What problems is evaluagent solving and how is that benefiting you?**

This tool helps me identify ways to enhance my daily work and make sure I am delivering a level of service that customers value. I also rely on it to highlight areas where I can grow as a handler in the future, as well as to point out any aspects where I might be falling short. At the same time, it shows me the areas where I am performing well, which gives me the confidence to assist others, knowing that I am meeting the responsibilities of my role.

  ### 34. Senior patient support advisor

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about evaluagent?**

What I like most about EvaluAgent is how easy it is to evaluate calls and build scorecards. It also gives clear statistics, which makes performance tracking much simpler.

**What do you dislike about evaluagent?**

Occasionally, we have problems with uploading new calls, which usually involves IT to resolve

**What problems is evaluagent solving and how is that benefiting you?**

Performance tracking, and much easier process then it used to be

  ### 35. Effortless Feedback Review with evaluagent

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 11, 2026

**What do you like best about evaluagent?**

Very straightforward to understand and use when reviewing feedback - always very clear to navigate

**What do you dislike about evaluagent?**

No negatives to mention - everything is good

**What problems is evaluagent solving and how is that benefiting you?**

Evaluagent is used by my workplace to assess calls and quality scores to improve performance - it is beneficial as it provides clearly structured points which are easy to understand and take feedback from. I receive emails promptly notifying me of evaluations to acknowledge

  ### 36. Clear Data Display and Custom Dashboards for Company-Wide Insights

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about evaluagent?**

The clear display of data, the way you can build your own dashboards to view what's important to you, and the organisation that allows you to analyse your own data and compare it to your whole company or department

**What do you dislike about evaluagent?**

There is no messaging tool within Evaluagent. If it was a complete one-stop shop for QA that would be a game changer.

**What problems is evaluagent solving and how is that benefiting you?**

Before the way we received QA data was messy and disorganised, and it was difficult to track trends across time. Evaluagent has made that possible

  ### 37. Solid QA Tool with Room for UI Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** John Christopher S.

**Reviewed Date:** April 23, 2026

**What do you like best about evaluagent?**

I think Evaluagent is a solid tool, mainly for the QA of L1 agents. The QA feature is something I value the most.

**What do you dislike about evaluagent?**

The UI is cramped on small screens like the M4 Air, and the left section doesn't feel helpful.

**What problems is evaluagent solving and how is that benefiting you?**

I use Evaluagent for QA of L1 agents, and it's a solid tool.

  ### 38. All Quality Metrics in One Place—A Real Time Saver

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 12, 2025

**What do you like best about evaluagent?**

I am really pleased to have all my quality parameters conveniently available in one place with Evaluagent. It provides detailed information about each case I have handled, along with the quality scores I received. Accessing my scores is now much simpler compared to the old method of having one-to-one meetings every time, which has saved time for everyone involved.

**What do you dislike about evaluagent?**

The interface could use some enhancements, as it currently gives the impression that the app is still under development. There is also potential to introduce additional features to make it more complete.

**What problems is evaluagent solving and how is that benefiting you?**

Evaluagent streamlines the quality checking process for each agent, allowing us to review everything in a single location and reflect on our mistakes to improve.

  ### 39. Beautiful, User-Friendly Interface That Delights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bianca A. | KYC agent, Financial Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 08, 2025

**What do you like best about evaluagent?**

The interface is excellent and user-friendly; it's easy to navigate without getting lost in the text, and the color scheme is visually appealing.

**What do you dislike about evaluagent?**

There are times when Evaluagent fails to load properly, forcing us to wait—occasionally for hours—before we can access and review the evaluations we've received. Additionally, the platform lacks a straightforward method for looking up past evaluations, which makes the review process less efficient.

**What problems is evaluagent solving and how is that benefiting you?**

Over the years, it has improved, especially when it comes to providing statistics about performance. It helps us see what needs improvement and what we are already doing well.

  ### 40. Evaluagent Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Danilo C. | Customer Service Representative, Consumer Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 21, 2025

**What do you like best about evaluagent?**

EvaluAgent is a great tool for optimizing customer service performance, especially for improving agent quality and consistency in support. What stands out to me the most about EvaluAgent is its ability to combine real-time feedback and performance analytics into a single platform. It helps businesses better understand agent performance, pinpoint training needs, and maintain high service standards across teams.

Another feature I really like is its use of AI to automate parts of the evaluation process, reducing the burden on supervisors while ensuring that evaluations are thorough and consistent. Plus, the gamified approach to performance scoring can help motivate agents by turning their progress into something more engaging.

**What do you dislike about evaluagent?**

EvaluAgent is a robust tool for performance evaluations, but it can be overwhelming for new users due to its complexity and customization options. Integration with some systems might not be seamless, and there are occasional limitations in customizing evaluations to specific needs. Additionally, its pricing can be a barrier for smaller businesses.

**What problems is evaluagent solving and how is that benefiting you?**

EvaluAgent solves issues like inconsistent agent performance, manual evaluation overload, and quality assurance challenges. It automates evaluations, provides actionable insights, and helps maintain high service standards. For managers, it saves time and improves consistency, while for agents, it offers clear feedback and boosts motivation through gamification. Overall, it enhances team performance and customer satisfaction.

  ### 41. Evaluagent from the reviewee's side

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alejandra M. | Senior TM Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 14, 2025

**What do you like best about evaluagent?**

Ease of use: the tool's design, in my opinion, is quite intuitive; since I started using it, I was able to locate any type of information I was looking for, without anyone having to explain where to find it or how to use the paltform. I appreciate how I can receive detailed feedback on every line item reviewed. I also appreciate the personal insight page, where I can get a general view of my performace.

**What do you dislike about evaluagent?**

The main dashboard shows general information for my whole team, most of which I'm not really interested in or does not involve me, now , I'm not sure if thgis is the way my organization has set up the dashboard, but I'd prefer if the first page I saw when I logged into the tool was a dashboard of my performance instead.

**What problems is evaluagent solving and how is that benefiting you?**

My team's Quality Analysts can focus on the most relevant aspects of the work provided and easily give feedback on them , helping me constantly improve my overall performance.

  ### 42. Complex and powerful QA Tool , has provided great utility.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alvin L. | Claims Capabilities Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 05, 2026

**What do you like best about evaluagent?**

I appreciate the available features and depth of data that evaluagent can provide.

**What do you dislike about evaluagent?**

Because there's quite a bit of data and options, its a bit of a learning curve getting used to the different screens and navigating.

**What problems is evaluagent solving and how is that benefiting you?**

Evaluagent is our main quality assuarance tool, and it benefits us as a central, reliable, and demonstratable tool of quality assurance that is fair and transparent.

  ### 43. Attractive Design and Easy Navigation, But Room for Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Capital Markets | Enterprise (> 1000 emp.)

**Reviewed Date:** December 11, 2025

**What do you like best about evaluagent?**

Really like the layout and coloured used. It has a balanced look making it easy to use layout is good to navigate without much difficulties.

**What do you dislike about evaluagent?**

Find evaluagent isn't much good at picking up certain parts of conversation specially when a name is given. Also if you come out or press back after marking a call from page 11 for example it will take you back to page 1 which is annoying.

**What problems is evaluagent solving and how is that benefiting you?**

Makes giving feedback to agent's really easy as you can pin pointing what was said on a call and have the conversation readily available to review. Also good with finding specific types of call when requested i.e complaint calls or vulnerability calls.

  ### 44. Drive team performance through quality monitoring, coaching, and actionable feedback.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 24, 2025

**What do you like best about evaluagent?**

My agents can do the acknowledgement anytime. I can attach files like written warnings, coaching logs and monthly scorecard.

**What do you dislike about evaluagent?**

My agents don't have the option to attach files on their access.

**What problems is evaluagent solving and how is that benefiting you?**

It has an AI that can check automatically the possible markdowns of my agent which is helping me a lot everytime I'm doing my QA tasks.

  ### 45. My review of Evaluagents QM tool

**Rating:** 0.0/5.0 stars

**Reviewed by:** Amaka  o. | Quality Assurance Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 04, 2024

**What do you like best about evaluagent?**

My best part of the Evaluagent experience is the engagement with the sales, support and technical persons. They were supportive, knowledgeable and extremely ready to address innovation needs. I enjoyed the handheld support from Alioul and Chris. Step by step lessons are a big plus.
The tool is easy to use, and implementation was fast and effective. Integration with Freshdesk was completed in minutes.
There are a vast array of functions and features, and I especially love the insight generation.
The tool reduces the need for frequent intervention by QA analysts while delivering regular and timely auto analysis

**What do you dislike about evaluagent?**

Inability to train the AI to check organization specific resolution requirements including escalations. This is a major requirement for us, and we hope Evaluagent can build this.
Also, Evaluagent does not have global insight generation. This is important for aiding organizational directioning and goal actualization.
I feel the demo period is not enough to explore them.

**What problems is evaluagent solving and how is that benefiting you?**

It solves the problem of capacity and volume of evaluations as well as speed of evaluation.
It also reduced subjectivity while maximizing the quality of generated insights

  ### 46. Empowers Agents with Easy Performance Tracking Anywhere

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 18, 2025

**What do you like best about evaluagent?**

this tool helps us agents track our quality performance at work. It is great as we can access it outside the production floor. It just happened that the this tool has a hidden options or tab so you really need to familiarize it.

**What do you dislike about evaluagent?**

Helpful in providing feedback towards agent. Can plot a one on one coaching session through this tool.

**What problems is evaluagent solving and how is that benefiting you?**

it helps in tracking and checking the quality feedbacks to check the root cause why there's a sudden increase of markdowns.

  ### 47. Powerful Analytics That Highlight What to Improve

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.)

**Reviewed Date:** May 01, 2026

**What do you like best about evaluagent?**

The analyitics, to see what can be improved

**What do you dislike about evaluagent?**

The UI is a little confusing, not as intuative as i expected

**What problems is evaluagent solving and how is that benefiting you?**

Showing what areas I can improve on, giving me a way to listen back to my work

  ### 48. Exceptionally Easy to Use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about evaluagent?**

The product stands out for its ease of use, making it accessible even for those who are not very tech-savvy. I find myself using it frequently, which speaks to its practicality in my daily routine. Additionally, the implementation process was straightforward and did not require much effort.

**What do you dislike about evaluagent?**

There are so many buttons to click that it can get quite annoying at times.

**What problems is evaluagent solving and how is that benefiting you?**

Contact Center Quality Assurance is an essential aspect of maintaining high standards in customer service. It helps ensure that customer interactions are handled professionally and consistently, leading to improved satisfaction and better overall performance within the contact center.

  ### 49. Transformation of Call Reviews

**Rating:** 4.5/5.0 stars

**Reviewed by:** Liam H. | Team Leader, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 25, 2025

**What do you like best about evaluagent?**

This has evolved the way we score calls in our business. Previously, all calls were scored on an excel sheet which was a very manual process. Now it is much more structured and gives us the ability to look at trends. I use this daily within my role now and it is easy to use.

**What do you dislike about evaluagent?**

It is tricky when we want to introduce a new scorecard as we have to wait for a new month so it doesn't affect reporting.

**What problems is evaluagent solving and how is that benefiting you?**

Quality issues across the business; we can now tailor out coaching and training to specific QA line items.

  ### 50. Evaluagent - A perfect tool for QA and agent analysis

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 14, 2025

**What do you like best about evaluagent?**

EvaluAgent is a helpful tool; as a user, it allows me to carefully track my KPIs and performance relating to my job on a daily basis with ease.

Evaluagent easily allows me to filter specific KPIs and scenarios, allowing me to dial in on those that need the most work, and as a user, it gives me a valuable insight into my performance.

EvaluAgent also has great integration with our systems, allowing easy access to call reviews and listening without leaving one system.

**What do you dislike about evaluagent?**

Evaluagent sometimes shows too high of content, such as very advanced filters and views; whilst this is great for in-depth management, it sometimes is confusing for those just looking for simple stats or views

**What problems is evaluagent solving and how is that benefiting you?**

Business management and ensuring criteria for agents are being successful and continually met. This benefits myself as an agent as I can see my performance effectively. I cannot comment as a wider buisness.


## evaluagent Discussions
  - [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) - 2 comments

- [View evaluagent pricing details and edition comparison](https://www.g2.com/products/evaluagent/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+03%3A53%3A10+-0500&secure%5Bsession_id%5D=e5b33d0d-026b-47e9-bfa1-422b4db812a7&secure%5Btoken%5D=d46050b90d207edf440e0a5bb7229c6cabfe67d3246f4a00cf1b6faa92cc8b37&format=llm_user)
## evaluagent Integrations
  - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews)
  - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews)
  - [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  - [Freshcaller](https://www.g2.com/products/freshcaller/reviews)
  - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews)
  - [Peopleware](https://www.g2.com/products/injixo-peopleware/reviews)
  - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

## evaluagent Features
**Call Analytics**
- Machine Learning
- Call Analysis

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Generative AI**
- AI Text Summarization

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Engagement**
- Feedback
- Dashboards
- Training

**Performance**
- Integrations
- Compliance

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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