my.SQM Auto QA Pricing Overview

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mySQM™ Auto QA Demo Video Request

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Request a mySQM™ Auto QA Demo Video. You will receive a password within one business day. Our demo will show you how Auto QA Scoring AI-powered solution delivers benchmarkable quality assurance and predictive customer satisfaction scores for every call, ensuring exceptional service delivery. There are four Auto QA Solution Demo Videos: Quality Assurance Agent Self-Coaching Agent Self-Training Rewards & Recognition. Learn about SQM's prediction model, which uses standardized customer service metrics, AI, and regression analysis to predict a benchmarkable customer satisfaction score derived from a QA evaluation. Also, our QA CSat prediction model provides a high statistical correlation to CSat surveys, translating to a  95% success rate in predicting agent CSat in most cases. SQM Group is a quality assurance specialist for helping call centers deliver great customer service. For our mySQM™ Auto QA software, our client's average ROI is 450%, and the payback period is less than 3 months.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

10 months

Perceived Cost

$$$$$

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my.SQM Auto QA Pricing Reviews

(2)

Dana D.

customer service representative

Small-Business (50 or fewer emp.)

10/14/2025

"Great for Daily Stats Tracking"

5/5

What do you like best about my.SQM Auto QA?

I love that it keeps me inform of your stats daily to keep me track Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

I don't like that it does not update every day Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

edit

Dear Dana,

Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.

Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately.

Sincerely,

SQM’s Team

Verified User in Insurance

11/3/2025

"Missing Demographics"

3/5

What do you like best about my.SQM Auto QA?

It provides insight into the Voice of the Customer which is critical in a servicing role. Review collected by and hosted on G2.com.

What do you dislike about my.SQM Auto QA?

The scope of the service is limited to landline phone calls. As the vast majority of people have moved from landlines to cell phones and the number increases year over year, the value of this service diminishes as the demographics being evaluated are increasingly limited. Review collected by and hosted on G2.com.

Response from Amber Seale of my.SQM Auto QA

edit

We sincerely appreciate you taking the time to share your experience with us!

Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.

Sincerely,

SQM’s Team