Hiya Connect Branded Call Reviews & Product Details

The branded caller ID makes it easier for customers to recognise our business and gives them more confidence to answer our calls.

We could list our numbers easily on their platform, it then does a check internally and verifies our numbers.

Since we onboarded hiya, we have seen a 30 - 40% increase in answer rates. Review collected by and hosted on G2.com.

There isn’t much to dislike. The initial setup was straightforward, and day-to-day use has been smooth and hassle-free. That said, I’d really appreciate more detailed reporting and deeper insights so I can get more value out of it. Review collected by and hosted on G2.com.

What I like best about Hiya Connect Branded Calling is that it allows our customers to immediately recognize that a call is coming from our organization. By displaying our company name instead of being flagged as "Spam Likely" or appearing as an unknown number, it increases trust, improves answer rates, and helps us connect with customers more effectively. The value was evident almost immediately after implementation, making it a simple solution with a significant positive impact. Review collected by and hosted on G2.com.

One minor drawback is that, on occasion, we need to contact Hiya to work with carriers when our branded calls begin displaying as "Spam Likely" again. While this does not happen often and Hiya has been responsive in addressing the issue, it can be an inconvenience because call answer rates are negatively impacted until the carrier updates are completed. Review collected by and hosted on G2.com.

I find Hiya Connect Branded Call incredibly simple and intuitive to use. The intuitive website design and simple signup process make it easy to brand a call with both images and text. The reporting is clear and concise. What's great is that the service meets all my expectations and delivers what it promises. Additionally, it's very easy to add a new phone number and ensure it's branded and registered so that customers receive a clear indication when we're calling them. This helps avoid calls being flagged as spam, improving our pickup and connection rates. The straightforward setup is certainly a key feature and benefit of the system. Review collected by and hosted on G2.com.

The only thing that comes to mind is an improvement in the sort of more granular billing data. Although, I was told that there are legislative protections in place that protect that type of information from being shared. I wanna be able to connect the individual branded calls to individual results in my automated calling system. It would be great to be able to see the calls that are branded versus not branded on my list and be able to correlate them to generate deeper insights into the direct impact the branding feature is having on customer behavior. Review collected by and hosted on G2.com.

Still early on. Just signed up. The jury is out, but if it works then that is all that matters. Review collected by and hosted on G2.com.

How we have to pay for this service as an extortion tactic just so calls can go through to people when we're a legitimate business. Review collected by and hosted on G2.com.

helps to have Verizon and T-Mobile android (cell phone) users to see our caller ID (remember when everyone had landlines and this wasn't an issue?) Review collected by and hosted on G2.com.

doesn't work for iOS or AT&T (doesn't cover all mobile users) Review collected by and hosted on G2.com.

I like that we can display our logo and name. This way, customers see who is calling – for example, that Jonas from Income Consulting is calling. The setup was very easy, super fast, and super cool. Review collected by and hosted on G2.com.

I can't think of anything specific right now, but maybe I could have more characters or more text with the Branded Call. The display could also be a bit nicer. Review collected by and hosted on G2.com.

I like that Hiya Connect Branded Call is easy to use and it was very easy to implement. I appreciate how it allows me to track the data of answer rates and it seems to have increased the response rates among leads who provide their contact info and receive our outbound calls. Review collected by and hosted on G2.com.

I think possibly it'd be nice if it had some sort of bulk pricing where you have a flat rate of cost. I'd say keep doing what they're doing. I think the more analytics they can provide and proof of the branded calls showing up, and if we're able to track that, it would be great. Review collected by and hosted on G2.com.

Easy to work with, pricing, and onboarding process was simple. Review collected by and hosted on G2.com.

Nothing so far. Easy to use and no problems. Review collected by and hosted on G2.com.

Big answer rate lift across our funnel and increased trust across our telephonic outreach. Review collected by and hosted on G2.com.

No downsides we have observed thus far. So far so good. Review collected by and hosted on G2.com.

I find that the solution is well constructed and we have a good relationship with our account manager who responds quickly to our requests. I also find that they are quite proactive. Review collected by and hosted on G2.com.

I think their user interface on the back-office platform could be a bit clearer and a bit easier to use. It's not always easy to find exactly what you want to look at. And it would be interesting to also be able to configure alerts based on certain changes in a KPI. Review collected by and hosted on G2.com.