Hiya Connect Branded Call Reviews & Product Details

My experience with Hiya has been excellent so far. Their call branding solution is straightforward, easy to use, and truly self-serviced, which makes setup and ongoing management seamless. The platform delivers on what it promises without unnecessary complexity. It’s refreshing to have a solution that just works and makes a real impact on how calls are branded and received. Review collected by and hosted on G2.com.

Nothing significant so far although it's a pricey solution. Review collected by and hosted on G2.com.

What I like best about Hiya Connect Branded Call is how it instantly builds trust with our customers. Seeing our company name and logo on the screen makes our calls feel more legitimate and professional, which has noticeably improved answer rates. It's a simple change that’s had a big impact. Review collected by and hosted on G2.com.

There’s very little to dislike, but if I had to mention something, it would be the limited reporting features. It would be great to have more detailed insights into call performance, like regional answer rates or time-of-day trends, to help us fine tune our outreach strategy. Otherwise, the service works exactly as expected. Review collected by and hosted on G2.com.

1. The ease of sorting the "branded call" phone registration

2. The dashboard and how easy to use it

3. Onboarding and customer support team and account management team (Olanda Katuruza in particular) are helpful, knowledgeable and so friendly/ understanding Review collected by and hosted on G2.com.

Fact some mobile carries do not allow branded calls but I am aware we this will not be the case for the future as new carries are coming on board in early 2026 Review collected by and hosted on G2.com.

There is a low barrier of entry for low volume, new businesses that I have not found elsewhere. Settings are very easy to use, utilizing call reasons and icon is very helpful. This also removed the issues my number had with spam filters when I opened a new business line. Review collected by and hosted on G2.com.

I know none of these branding companies can reach 100% of the calls based on carrier, but I would like to be able to see the percentage of my calls that are successfully branded. It's not a deal breaker and the other call analytics is very helpful without it. Review collected by and hosted on G2.com.

Intuitive, discret, easy tool to implement. Review collected by and hosted on G2.com.

There is nothing I dislike so far, seamless experience. Review collected by and hosted on G2.com.

Hiya has helped improve connection rates by 60% which has a direct impact on our conversions. The branded calling has also improved conversations with customers, as they immediately know who's calling, and what we're calling about. It was super easy to get started, implement, and I'm a fan of the pay-as-you-go structure. Review collected by and hosted on G2.com.

My only request is that Hiya enable branded calling across all major carrier networks in the US. This would only increase it's impact on our connections and conversions. Review collected by and hosted on G2.com.

Hiya has proven effective in reducing spam calls by 20%, which has helped our team focus more on meaningful client interactions. The platform is intuitive and integrates well into our workflow, enabling us to prioritize legitimate calls and improve response rates. This added layer of filtering has streamlined our day-to-day operations Review collected by and hosted on G2.com.

While Hiya performs well in screening calls, I believe it could benefit from additional customization options, like more adaptable notifications or broader CRM integration. These enhancements would make it an even more powerful tool for businesses managing high volumes of customer interactions. Review collected by and hosted on G2.com.

It’s ease of set up and use. Super simple, and reassuring for our customer base Review collected by and hosted on G2.com.

No much to be fair. Any issues are dealt with quickly by their great customer support teams. Review collected by and hosted on G2.com.

Makes it very easy for your customers to see that you are calling Review collected by and hosted on G2.com.

Price could be better its a bit on the high side Review collected by and hosted on G2.com.

We use Hiya to ensure our outbound calls are properly branded. This also ensures that mobile device carriers and software don't mark our calls as spam. So, it's definitely worth the added cost of using Hiya. Review collected by and hosted on G2.com.

The initial setup is a bit cumbersome, but nothing you can't overcome. Review collected by and hosted on G2.com.