evaluagent Pricing Overview

Free Trial

Auto-QA and Improvement

Starting at £20.00

1 Per user Per Month

- Pricing based on a per user/month basis.
- Scale discounts
- Flexible agreements to cope with seasonal workforces

evaluagent has 1 pricing edition that costs £20. A free trial of evaluagent is also available.

Pricing information for evaluagent is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase evaluagent must be conducted with the seller.

Pricing information was last updated on November 24, 2025

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evaluagent Pricing Reviews

(2)

Danilo C.

Customer Service Representative

Consumer Services

Mid-Market (51-1000 emp.)

9/21/2025

"Evaluagent Review"

5/5

What do you like best about evaluagent?

EvaluAgent is a great tool for optimizing customer service performance, especially for improving agent quality and consistency in support. What stands out to me the most about EvaluAgent is its ability to combine real-time feedback and performance analytics into a single platform. It helps businesses better understand agent performance, pinpoint training needs, and maintain high service standards across teams.

Another feature I really like is its use of AI to automate parts of the evaluation process, reducing the burden on supervisors while ensuring that evaluations are thorough and consistent. Plus, the gamified approach to performance scoring can help motivate agents by turning their progress into something more engaging. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

EvaluAgent is a robust tool for performance evaluations, but it can be overwhelming for new users due to its complexity and customization options. Integration with some systems might not be seamless, and there are occasional limitations in customizing evaluations to specific needs. Additionally, its pricing can be a barrier for smaller businesses. Review collected by and hosted on G2.com.

What problems is evaluagent solving and how is that benefiting you?

EvaluAgent solves issues like inconsistent agent performance, manual evaluation overload, and quality assurance challenges. It automates evaluations, provides actionable insights, and helps maintain high service standards. For managers, it saves time and improves consistency, while for agents, it offers clear feedback and boosts motivation through gamification. Overall, it enhances team performance and customer satisfaction. Review collected by and hosted on G2.com.

Amaka o.

Quality Assurance Lead

Mid-Market (51-1000 emp.)

12/4/2024

"My review of Evaluagents QM tool"

0/5

What do you like best about evaluagent?

My best part of the Evaluagent experience is the engagement with the sales, support and technical persons. They were supportive, knowledgeable and extremely ready to address innovation needs. I enjoyed the handheld support from Alioul and Chris. Step by step lessons are a big plus.

The tool is easy to use, and implementation was fast and effective. Integration with Freshdesk was completed in minutes.

There are a vast array of functions and features, and I especially love the insight generation.

The tool reduces the need for frequent intervention by QA analysts while delivering regular and timely auto analysis Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

Inability to train the AI to check organization specific resolution requirements including escalations. This is a major requirement for us, and we hope Evaluagent can build this.

Also, Evaluagent does not have global insight generation. This is important for aiding organizational directioning and goal actualization.

I feel the demo period is not enough to explore them. Review collected by and hosted on G2.com.