Nothing. I have never been more disappointed in a SAAS. Review collected by and hosted on G2.com.
After being a MOZ customer for 7 years, I've experienced a significant decline in their local directory submission service. Key issues include:
Our listings decreased from 115+ to only 32 within the past year, despite maintaining our same level of engagement.
Customer support was largely inaccessible when I tried to address these concerns.
Upon investigation, I discovered a competitor's link had been added to one of my citations containing my company's content, raising data management concerns.
When I terminated the service, MOZ "unhooked" my business from placements I had independently acquired, including Apple Maps!
Most troubling were emails threatening that my citations would be sold to others upon my plan's expiration - a questionable practice involving brand-owned content.
I DO NOT recommend MOZ for directory submissions based on these experiences. Businesses should consider alternatives with more responsive support and transparent practices. Review collected by and hosted on G2.com.
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