Response from Myles Anderson of BrightLocal
Thank you for taking the time to review us, we really appreciate it.
I'm really happy to hear that you enjoy using BrightLocal and feel confident in sending our reports to your customers.
Regarding Citation Tracker, it's good to hear that BrightLocal is one of the better tools that you've used for this. I'm sorry however to hear that we might have missed some of your existing citations.
We put a huge amount of effort and resources into finding business listings, however in spite of this there are a few reasons why there may be errors; we grab data from over 400 sites and many of these sites don’t have APIs so we have to scrape the data. Each site has a different structure and many are not well structured which makes finding listings tricky.
I won’t go into the detail but finding listings isn’t an exact science and while we invest a lot on it, it’s unlikely to ever be perfect. Because we know that listing data isn’t an exact science, we give our customers controls so they can review, approve or change the listings before we include them in their reports.
We’ll continue to spend lots of time & effort on improving and expanding the data that we collect. It's always helpful to us if we have new examples of listings that might have been missed so you're always welcome to send these through to us at email@example.com and the team will be happy to help.
Myles - BrightLocal CEO