--- title: my.SQM Auto QA Reviews meta_title: 'my.SQM Auto QA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 358 reviews by the users' company size, role or industry to find out how my.SQM Auto QA works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 358 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # my.SQM Auto QA Reviews **Vendor:** SQM Group **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 358 ## About my.SQM Auto QA SQM is Disrupting Contact Center QA. Traditional QA tells you whether agents followed the script. SQM tells you whether the customer is satisfied, at risk, or needs recovery. SQM is a QA-CSAT automation software leader that helps contact centers improve CX with accurate predictive CSAT insights, benchmarkable CX metrics, GenAI-powered agent CX self-coaching, and CSAT excellence awards & badges that motivate agents to perform at their best. SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards, and provide CX badges for organizations that achieve outstanding CSAT results. my.SQM™ QA-CSAT automation tool is an AI-powered call center quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. According to G2 reviews, mySQM™ Auto QA Ranks #1 in North America for User CSAT. In enterprise environments, SQM often starts by augmenting the existing QA ecosystem with a predictive CSAT and benchmarking layer that works alongside the client’s existing CCaaS, QA, or WEM platform. This allows contact centers to add SQM’s predictive CSAT, benchmarking, and CX-focused Auto QA capabilities without disrupting their current technology stack. As adoption expands, SQM can replace the contact center’s primary QA platform for measuring, managing, and improving both CX and compliance performance. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. All CX, CSAT, and compliance metrics are benchmarkable. We offer standardized QA metrics and KPIs so you can benchmark your performance against your industry, leading organization call centers, or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs. ## my.SQM Auto QA Pros & Cons **What users like:** - Users find the **ease of use** of my.SQM Auto QA exceptional, enhancing their overall satisfaction with the platform. (26 reviews) - Users appreciate the **feedback system** of my.SQM Auto QA, enhancing learning and improving call quality effectively. (15 reviews) - Users appreciate the **easy navigation** of my.SQM Auto QA, finding it simple to explore and utilize. (10 reviews) - Users love the **easy access** to information, making it quick and efficient to track performance and improvements. (7 reviews) - Users find the **coaching support** invaluable for continuous improvement and enhancing customer service performance. (6 reviews) - Experience Improvement (5 reviews) - Users value the **intuitive scoring system** , which motivates progress tracking and enhances navigation experience. (5 reviews) - Efficiency (4 reviews) - Users value the **friendly and effective customer support** of my.SQM Auto QA, enhancing their experience and service quality. (3 reviews) - Call Quality (2 reviews) **What users dislike:** - Users express frustration with **call issues** , wishing for better recording access and broader service coverage beyond landlines. (16 reviews) - Users find the **complexity in filtering information** challenging, with many confusing metrics and hard-to-understand sections. (6 reviews) - Users find the **inaccurate data analysis** to be confusing, complicating their understanding of metrics and statistics. (6 reviews) - Users face issues with **scoring fairness** , as subjective surveys and bad reviews heavily impact their scores. (5 reviews) - Users find the **navigation overwhelming** due to excessive information and multiple tabs required for accessing reports. (3 reviews) - Users often face **layout issues** that hinder navigation and make it difficult to access essential survey information. (3 reviews) - Poor Reporting (3 reviews) - Users are frustrated by **poor response mechanisms** for disputing calls and reviews, adding unnecessary stress to their experience. (3 reviews) - Users find the **dashboard confusing** and wish for better navigation and detailed scoring breakdowns. (2 reviews) - Missing Features (2 reviews) ## my.SQM Auto QA Reviews ### 1. Exceptional Real-Time Guidance with an Easy, Customizable Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Marcel M. | Sales Group Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about my.SQM Auto QA?** This software aims to deliver a high-quality experience, and I really appreciate the real-time feedback. It provides useful, meaningful input during calls, and the screen is customizable to fit my preferences. The performance has been exceptional, especially when it comes to offering real-time guidance. Overall, I love how easy it is to use and the range of options it includes. **What do you dislike about my.SQM Auto QA?** The platform strives to provide a high-quality experience, I can't think of anything I don't about this tool. I haven't experienced anything I haven't liked, it's a great device that helps with your calls. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It has been very useful and accurate, and it has helped us automate our process end to end. The tool serves as a reliable guide and makes it easy for me to track the key points. It also helps the company quickly find the calls we need to review, so we can stay focused on each call. **Official Response from SQM Group:** > Dear Marcel, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 2. Intuitive, Seamless Integration, and Feature-Rich Quality Control **Rating:** 5.0/5.0 stars **Reviewed by:** Mayhew T. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about my.SQM Auto QA?** The platform is very intuitive, so it’s easy to navigate for both analysts and quality assurance agents without needing extensive training. It emphasizes accuracy and clarity in customer service quality control, which I really value. I also appreciate how seamlessly it integrates with existing tools, making onboarding and setup much simpler. **What do you dislike about my.SQM Auto QA?** I honestly have nothing bad to say. Their customer service makes it incredibly easy to clear up any doubts or questions. On top of that, I really appreciate the wide range of features—everything from customizable dashboards and detailed reports to compliance tracking and performance analysis. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It has become one of the most valuable tools in my workflow. We use it frequently as part of our daily quality control process, and it always helps us with our monitoring and tracking tasks. It allows me to focus on training, process improvement, and enhancing the customer experience across the entire team. **Official Response from SQM Group:** > Dear Mayhew, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 3. Well-Organized, Easy-to-Navigate Platform That Boosts Team Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Govind A. | Senior Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about my.SQM Auto QA?** I like that it's very well organized and easy to log in and access. I find it very easy to navigate, locate calls, and ensure my agents are aware of any achievements, opportunities, and coaching sessions. Its efficiency has allowed us to optimize our work, and I also appreciate the fact that we can directly download any data we need at any time. **What do you dislike about my.SQM Auto QA?** The truth is that I have not had any kind of inconvenience or problem, it adapts to the specific needs of all team members, helping supervisors and agents to identify specific areas for improvement. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It provided the quote management functionality our company needed to facilitate efficient and meaningful quality assurance training for our contact center colleagues. Furthermore, the visibility it provides for reports makes it easy to create and design different types of summary reports for performance management. **Official Response from SQM Group:** > Dear Govind, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 4. Easy to Use, Feature-Rich Platform with Great Reporting and Real-Time Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Juhani K. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about my.SQM Auto QA?** I like how easy the system is to use, it offers a wide range of features that make work easier. We can track performance, and it has a wealth of data that helps identify trends. I love that performance reports can be generated, and the platform allows you to receive immediate notifications. **What do you dislike about my.SQM Auto QA?** It would be more convenient to have a wider range of predefined reports. The user interface could also be better optimized to provide a smoother, more consistent overall experience. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It has helped us optimize our work by allowing me to accurately assess and correct any issues. It also makes it easy to track individual monthly metrics, and the visual aids are very useful when I need to explain something clearly. It supports quality audits as well, and I can quickly access the information I need when reviewing results. **Official Response from SQM Group:** > Dear Juhani K, Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 5. Great system to improve FCR and CX **Rating:** 4.5/5.0 stars **Reviewed by:** Maria S. | Director, Customer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about my.SQM Auto QA?** Configurable CQA form and scoring, easy to use (great online help function) , dashboards, reporting, pivots, recognition tools and best of all voice of customer business intelligence . **What do you dislike about my.SQM Auto QA?** The fact that admin cannot create avatars or add profile pictures. It would be nice to use profile pictures to help build a community. **What problems is my.SQM Auto QA solving and how is that benefiting you?** To improve FCR and customer experience. The data is priceless! **Official Response from SQM Group:** > Dear Maria, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thank you for bringing this matter to our attention. That's a great point, and we will definitely take it into consideration. Sincerely, SQM’s Team ### 6. its a nice system for giving agents their props **Rating:** 5.0/5.0 stars **Reviewed by:** bianca r. | Customer Service Advocate III, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about my.SQM Auto QA?** I like that there's an account where the agent is able to see the customers comments /responses that's very nice. it gives you insight on what they are truly appreciative of and if there's anything they felt was missing you can take that info and tweak your approach in the future. i don't get too many bad replies so personally what I'm grateful for is by reading the positivity it gives me fuel to keep giving my all and loving on the people i serve, because in this line of work the customers with bad dispositions can throw your day off if you don't remember or have reminder constantly that you're still appreciated by others so it helps to know you made a lasting impression on the happy callers **What do you dislike about my.SQM Auto QA?** I do not like the question of "did we solve your issue" we are an insurance company claims need adjustments or calls need to be made elsewhere to work to solve things that will for certain be fixed but do to procedure it causes customers to have to technically say no so i think there should a piggyback question "did agent give course of action on how it will be solved then?" so they have the opportunity to expand and say yes he/she fixed/is fixing issues but she needs to call my dr office in the am since when i called bcbs my drs office was closed and he/she will have to call them and get back to me but i have confidence it will be solved. that's my only complaint there needs to be a piggyback question there because, everything isn't black and white, there's gray area. **What problems is my.SQM Auto QA solving and how is that benefiting you?** its helping to pinpoint what customers deem as good customer services, i've found the general consensus is "efficiency, pleasant demeanor and ****knowledge of the solution to their issue***. **Official Response from SQM Group:** > Dear Bianca, Thank you for your positive feedback and your resolve suggestions. We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Sincerely, SQM’s Team ### 7. SQM review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about my.SQM Auto QA?** I love that our callers can give feedback on how we did to help us improve each call. Whether it is good or bad feedback it helps me to be diligent on being the best I can be and working on always learning new things to do so. I also love that my coach/team lead can offer advice or feedback on each survey as well. What a fantastic tool! **What do you dislike about my.SQM Auto QA?** I have nothing bad to say at all about this program, I absolutely love it! **What problems is my.SQM Auto QA solving and how is that benefiting you?** I have nothing bad to say about this program, it is easy to use and navigate and I get to see what our callers got from the call as well as my coach/team lead feedback on the calls as well. I love this program! **Official Response from SQM Group:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 8. SQM **Rating:** 3.5/5.0 stars **Reviewed by:** LeShea W. **Reviewed Date:** July 09, 2026 **What do you like best about my.SQM Auto QA?** That you actually talk to a person, rather than a machine picking up on what we are saying or not saying. **What do you dislike about my.SQM Auto QA?** That when you talk to a person, they are sometimes giving feedback on what they are feeling, instead of if I've done my job effectively. **What problems is my.SQM Auto QA solving and how is that benefiting you?** How to cater to our customers a little bit more. **Official Response from SQM Group:** > Dear LeShea, Thank you for review of our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 9. SQM is amazing!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** July 10, 2026 **What do you like best about my.SQM Auto QA?** I like how easy it is to navigate and I like receiving notifications when someone has surveyed a call. **What do you dislike about my.SQM Auto QA?** There is nothing that I dislike about SQM. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It is solving how well I am doing on a call by letting me know the review of the client. **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 10. Love everything about SQM, I think all companies should offer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** July 02, 2026 **What do you like best about my.SQM Auto QA?** i love how easy it is to earn rewards on SQM **What do you dislike about my.SQM Auto QA?** i have no complaints about SQM, I think its a great program **What problems is my.SQM Auto QA solving and how is that benefiting you?** It is solving basic customer service things. Allowing reps to hear the feedback to use it apply to the next customer we are helping. **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 11. SQM IS VERY HELPFUL IN HELPING ME IMPROVE MY QUALITY OF WORK **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities **Reviewed Date:** July 16, 2026 **What do you like best about my.SQM Auto QA?** THE EASE OF USE AND BEING ABLE TO LOG IN ANYTIME **What do you dislike about my.SQM Auto QA?** GRADING, BUT I DON'T THINK A LOT OF THAT HAS TO DO WITH SQM. IT COULD BE BECAUSE THE CUSTOMER SPOKE WITH SOMEONE ELSE **What problems is my.SQM Auto QA solving and how is that benefiting you?** IMPROVING MY QUALITY OF WORK ### 12. Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** June 09, 2026 **What do you like best about my.SQM Auto QA?** I enjoy seeing the feedback from my callers, it allows me to adjust course if I need to or develop skills that the members liked during our interaction. **What do you dislike about my.SQM Auto QA?** At this time there is not anything I dislike. **What problems is my.SQM Auto QA solving and how is that benefiting you?** SQM benefits me by allowing me to review member feedback and making adjustments to my call flow, if necessary. **Official Response from SQM Group:** > Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 13. Gives a great insight to VoC and helps to see things we may not notice from our perspective. **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley D. **Reviewed Date:** February 18, 2026 **What do you like best about my.SQM Auto QA?** It is beneficial to hear our customers' feedback, and see which areas they are scoring us high/low on. I also love that it has all the information to quickly determine which call it was in reference to. **What do you dislike about my.SQM Auto QA?** I've gotten some feedback (not a lot, but from a couple of people) that the caller was not very friendly sounding? I'm not sure if it is automated or a person calling, but that was the feedback they gave when calling back in the next time. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It allows us to really hear/understand better the VoC and allows us to critique our calls/interactions to what is best serving our customers. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 14. Had an amazing experience with the demo of the new mySQM QA Sofware. **Rating:** 5.0/5.0 stars **Reviewed by:** Szabolcs T. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about my.SQM Auto QA?** I really like that we receive real life data from members surveys. It is also great that employees will be able to see where they rank and AI is also a great add on to the software. **What do you dislike about my.SQM Auto QA?** I really liked everything that was presented to us. **What problems is my.SQM Auto QA solving and how is that benefiting you?** The new Software will definitly help our organization improve in FCR , CSAT and Quality of the service we provide to our customers. **Official Response from SQM Group:** > Dear Szabolcs, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 15. I LIKE THE FORMAT AND WEBSITE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities **Reviewed Date:** June 11, 2026 **What do you like best about my.SQM Auto QA?** I LOVE THAT I CAN READ WHAT THE CUSTOMER SAYS ABOUT ME , EASY TO USE **What do you dislike about my.SQM Auto QA?** I DO NOT LIKE THAT MY SCORE MAYBE EFFECTED BY PREVIOUS CALLS THAT I HAD NOTHNING TO DO WITH **What problems is my.SQM Auto QA solving and how is that benefiting you?** HELPS ME REVIEW MY QAULITY OF CALLS AND HOW MY CUSTOMERS FEEL ABOUT MY SERVICE **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 16. VERY LIKELY TO RECOMMEND SQM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** July 09, 2026 **What do you like best about my.SQM Auto QA?** I LIKE THE FACT THAT WE CAN SEE WHAT THE MEMBER HAS TO SAY ABOUT OUR CONVERSATION **What do you dislike about my.SQM Auto QA?** THERE IS NOTHING THAT I DON'T LIKE ABOUT SQM **What problems is my.SQM Auto QA solving and how is that benefiting you?** IT IS SOLVING HOW WE INTERACT WITH MEMBERS **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 17. people dont always seem to understand the questions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** June 30, 2026 **What do you like best about my.SQM Auto QA?** when you read the good responses detailing what they liked. **What do you dislike about my.SQM Auto QA?** When people seem confused or annoyed with the questions so they give negative responses. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helps representatives tone into what areas they need to improve on themselves as advocates **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 18. Helping us know what we are doing right! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices **Reviewed Date:** June 18, 2026 **What do you like best about my.SQM Auto QA?** I like that we get noticed for what we do! **What do you dislike about my.SQM Auto QA?** When I have to dispute a call. There was a call linked to me and the complaint was from a previous call. **What problems is my.SQM Auto QA solving and how is that benefiting you?** This allows my boss to see what we can improve on. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 19. i assist insurance members with policy questions, benefits and etc. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** June 18, 2026 **What do you like best about my.SQM Auto QA?** i like that i can see my surverys here and scores so i can stay up to date with my stats. **What do you dislike about my.SQM Auto QA?** i like everything about my.sqm. i dont have any dislikes. **What problems is my.SQM Auto QA solving and how is that benefiting you?** its benefits me by keeping me informed with what im doing wrong. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 20. SQM for me and you **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** June 06, 2026 **What do you like best about my.SQM Auto QA?** SQM is user- friendly and colorful. The whitespace is easy on the eyes and cluttered. **What do you dislike about my.SQM Auto QA?** I do not have any dislikes to submit. I have used it a few times and so far, it is helpful. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It provides me access to year- to date states on call quality. **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 21. Nice and easy **Rating:** 5.0/5.0 stars **Reviewed by:** JAVARIE C. **Reviewed Date:** June 22, 2026 **What do you like best about my.SQM Auto QA?** How easy it is to follow along with my scores. **What do you dislike about my.SQM Auto QA?** Nothing really. I come here, see my scores and know how to progress and where. **What problems is my.SQM Auto QA solving and how is that benefiting you?** That of how to follow along with how the customers feel about my service **Official Response from SQM Group:** > Dear Javarie, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 22. Keeps me up to date on my performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** July 14, 2026 **What do you like best about my.SQM Auto QA?** Lets you know where you stand on performance **What do you dislike about my.SQM Auto QA?** I really dont dislike anything. Lots of information **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helps me know where I stand In my position **Official Response from SQM Group:** > Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 23. when surveys come through on our end it is very clear and concise **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities **Reviewed Date:** June 23, 2026 **What do you like best about my.SQM Auto QA?** the information is presented nicely and is easy to read and figure out **What do you dislike about my.SQM Auto QA?** it is hard when having agents callback for surveys days after the calls to get accurate information **What problems is my.SQM Auto QA solving and how is that benefiting you?** I'm not quite sure **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 24. The site is easy to use and give pertinent informstion **Rating:** 5.0/5.0 stars **Reviewed by:** Erin J. | Account Advocate, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about my.SQM Auto QA?** It is easy to use and the information is easy to obtain. **What do you dislike about my.SQM Auto QA?** There are no downsides. The site is user friendly. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Assists in reaching my goals as a customer service agent. **Official Response from SQM Group:** > Dear Erin, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 25. ALWAYS EASY TO UNDERSTAND **Rating:** 4.0/5.0 stars **Reviewed by:** Krystal M. **Reviewed Date:** June 16, 2026 **What do you like best about my.SQM Auto QA?** EASE OF ACCESS IS DEFINTIELY A BIG THING FOR ME **What do you dislike about my.SQM Auto QA?** i LIKE IT ALL ESPECIALLY ALL THE OPTIONS SO i KNOW WHERE i CAN IMPROVE **What problems is my.SQM Auto QA solving and how is that benefiting you?** LETS ME KNOW WHAT AREA i NEED TO FOCUS IN ON **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 26. I find using my.SQM system is exceptional for tracking customer insights. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** What makes mySQM auto QA such a game-changer is that it moves away from just "guessing" based on a handful of calls. Instead of hoping you catch a representative sample, the system listens to every single interaction. **What do you dislike about my.SQM Auto QA?** While the AI handles the heavy lifting, it can sometimes miss sarcasm or nuance. It provides a ton of data, so you’ll need to focus on what truly matters most. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It fixes the "luck of the draw" by scoring every call fairly. You get credit for all your hard work, not just a random sample, making coaching much more accurate. **Official Response from SQM Group:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 27. So far, so good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** July 08, 2026 **What do you like best about my.SQM Auto QA?** I can see where I need to improve and work from there. **What do you dislike about my.SQM Auto QA?** When the member does leave any responses in the comments. **What problems is my.SQM Auto QA solving and how is that benefiting you?** First call resolution **Official Response from SQM Group:** > Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team ### 28. Informative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** June 18, 2026 **What do you like best about my.SQM Auto QA?** I love I receive real time surveys from members **What do you dislike about my.SQM Auto QA?** I would like to know which member it came from as there are high call volume at times **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helping members on calls in the future **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team ### 29. needs to be more user friendly **Rating:** 2.5/5.0 stars **Reviewed by:** twiggy o. **Reviewed Date:** June 29, 2026 **What do you like best about my.SQM Auto QA?** dashboard has highlights so i can see all my scores **What do you dislike about my.SQM Auto QA?** the different tabs are unclear of what they are for **What problems is my.SQM Auto QA solving and how is that benefiting you?** it needs to be more user friendly **Official Response from SQM Group:** > Dear Twiggy, Thank you for review of our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 30. DOESNT SCORE WELL **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** July 09, 2026 **What do you like best about my.SQM Auto QA?** THAT I CAN TRACK THE CALL TO REVIEW INFO **What do you dislike about my.SQM Auto QA?** IT DOESN'T SCORE WELL, MEMBER PERCEPTION **What problems is my.SQM Auto QA solving and how is that benefiting you?** IDENTIFYING THE MEMBERS' PERCEPTION OF THE CALL ### 31. I have had a good experience with sqm **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** June 10, 2026 **What do you like best about my.SQM Auto QA?** I can track my progress and see what my members say about our phone calls **What do you dislike about my.SQM Auto QA?** sometimes I get a bad score and the member is not referring to me or something I said or did **What problems is my.SQM Auto QA solving and how is that benefiting you?** none **Official Response from SQM Group:** > Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 32. Real time evaluation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy **Reviewed Date:** June 10, 2026 **What do you like best about my.SQM Auto QA?** I can log in at any time for the most recent update. **What do you dislike about my.SQM Auto QA?** A poor review may not have anything to do with me and yet I am marked down for it. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Real time feedback from customers. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 33. Effortless Setup, But Needs Autonomous Dispute Feature **Rating:** 4.0/5.0 stars **Reviewed by:** Charity M. **Reviewed Date:** October 21, 2025 **What do you like best about my.SQM Auto QA?** I find my.SQM Auto QA to be very helpful in keeping track of my stats for phone calls and ensuring that I perform my best with customers. The setup process was straightforward and easy; we received a link along with a temporary password and username, allowing us to quickly access all the information we need. I appreciate the ability to look at reviews and feedback from callers and the support team, which helps in maintaining transparency and continuous improvement. The platform is beneficial in allowing us to dispute calls when issues that lead to low QA aren't our fault, as they might be due to company policies, thus preventing our QA from going down. **What do you dislike about my.SQM Auto QA?** I dislike that I can't dispute calls or bad reviews directly. I have to go through my team leader, supervisor, or manager to contest a call or a negative review, which makes the process cumbersome for me. Additionally, the stress from negative feedback received in front of callers is another concern. It's frustrating when negative reviews are given despite doing my best, often due to factors beyond my control. I wish there was a feature to automatically filter out such calls or reviews based on their tone, length, or issue type, as it would help reduce unnecessary stress from unavoidable unhappy callers. **What problems is my.SQM Auto QA solving and how is that benefiting you?** I use the product to check my call stats and enhance customer interaction, allowing me to refute low-quality call ratings due to company issues, maintaining my QA scores. **Official Response from Amber Seale:** > Dear Charity, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 34. it's been 4 months since my last review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** June 29, 2026 **What do you like best about my.SQM Auto QA?** it makes my day fun to know I will get rewards for my hard work **What do you dislike about my.SQM Auto QA?** waiting four months for a new reward is silly **What problems is my.SQM Auto QA solving and how is that benefiting you?** n/a **Official Response from SQM Group:** > Thank you for review of our mySQM™ - Customer Service QA Software. We appreciate your feedback. Sincerely, SQM’s Team ### 35. I got CS Finalist in 2024, I love SQM. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** June 09, 2026 **What do you like best about my.SQM Auto QA?** It keeps us accountable for our customer service. **What do you dislike about my.SQM Auto QA?** It is a lot of member perception, over the quality of the information given to the member. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It is keeping us accountable for our customer service **Official Response from SQM Group:** > Thank you for your review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for being a fantastic customer. Sincerely, SQM’s Team ### 36. Empowering Insights for Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Brittanee B. | Member and Provider Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about my.SQM Auto QA?** I appreciate using MY.SQM Auto QA because it clearly demonstrates the quality of customer service I am delivering to both members and providers. It also helps me identify areas I may have overlooked and highlights aspects I need to improve. **What do you dislike about my.SQM Auto QA?** I would say that the least helpful aspect is not being able to tell which call was which. **What problems is my.SQM Auto QA solving and how is that benefiting you?** This tool has helped me enhance the service I deliver to both members and providers. Since I started using this website, my customer satisfaction scores have consistently surpassed the required threshold. In fact, I have managed to maintain a perfect score of 100 every month. **Official Response from Amber Seale:** > Dear Brittanee, Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 37. A great system that allows quick feedback and data retrieval. **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah S. **Reviewed Date:** June 08, 2026 **What do you like best about my.SQM Auto QA?** Reporting is quick and efficient, it allows me to get what I need timely **What do you dislike about my.SQM Auto QA?** There is nothing that I dislike or would change **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helps identify any potential barriers to success in a timely manner **Official Response from SQM Group:** > Dear Hannah, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 38. Great experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** July 02, 2026 **What do you like best about my.SQM Auto QA?** Consistent feedback helps improve my calls. **What do you dislike about my.SQM Auto QA?** Needs more context for complex call situations. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Helps identify coaching opportunities and improve call quality. **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 39. great services **Rating:** 5.0/5.0 stars **Reviewed by:** Marie A. | Customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about my.SQM Auto QA?** getting to see all feedback on how i am during my job **What do you dislike about my.SQM Auto QA?** love everything. love that I can see all **What problems is my.SQM Auto QA solving and how is that benefiting you?** no problems I can see **Official Response from SQM Group:** > Dear Marie, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 40. CSR Advocate III **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security **Reviewed Date:** June 25, 2026 **What do you like best about my.SQM Auto QA?** Gives tips on how to help the member so we can help them **What do you dislike about my.SQM Auto QA?** the bad surveys- also, need the customer complains on company **What problems is my.SQM Auto QA solving and how is that benefiting you?** na **Official Response from SQM Group:** > Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 41. LIKE BEING ABLE TO SEE MY RESULTS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing **Reviewed Date:** June 16, 2026 **What do you like best about my.SQM Auto QA?** Being able to monitor how I am doing keeps me on track **What do you dislike about my.SQM Auto QA?** no downfalls i have seen really like this app **What problems is my.SQM Auto QA solving and how is that benefiting you?** being able to keep up with customer **Official Response from SQM Group:** > Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 42. Pretty good besides the fact that it takes a whole year to reach SQM goals. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** June 09, 2026 **What do you like best about my.SQM Auto QA?** Helps to know what accounts expect when calling customer service **What do you dislike about my.SQM Auto QA?** We are not surveyed enough. in Online Support **What problems is my.SQM Auto QA solving and how is that benefiting you?** NA **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 43. J. Barry **Rating:** 4.5/5.0 stars **Reviewed by:** John B. | BDE Operations Sergeant Major, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about my.SQM Auto QA?** Refreshed look and feel. Really seems.like an improvement **What do you dislike about my.SQM Auto QA?** Love the new portal and the mySQM QA looks great **What problems is my.SQM Auto QA solving and how is that benefiting you?** Surveying our calls and service we are providing to our members **Official Response from SQM Group:** > Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 44. Awesome stuff! **Rating:** 5.0/5.0 stars **Reviewed by:** Renee P. | Manager Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about my.SQM Auto QA?** The reporting capabilities, very intuitive and attractive. Ease of using the portal. **What do you dislike about my.SQM Auto QA?** Nothing seems to be an issue according to the demo. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Receiving timely useful data. **Official Response from SQM Group:** > Dear Renee, Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ### 45. useful and easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** eric t. **Reviewed Date:** March 25, 2026 **What do you like best about my.SQM Auto QA?** It tells me direct information at a glance and makes it easy to assess my performance **What do you dislike about my.SQM Auto QA?** Not always clear and doesnt always give negative information which can help clarify **What problems is my.SQM Auto QA solving and how is that benefiting you?** It's allowing more of my surveys to produce useful information to me **Official Response from SQM Group:** > Dear Eric, We sincerely appreciate you taking the time to share your experience with us! Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately. Sincerely, SQM’s Team ### 46. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** I like that when you get surveys you can play games with the coins to earn real money. It feels like getting tips for a job well done. I also like that you can hear what the customer has to say about you from the survey screen. **What do you dislike about my.SQM Auto QA?** Nothing I do wish that it would specify for the agent when there are transfers, someone may be talking about another agent they spoke with **What problems is my.SQM Auto QA solving and how is that benefiting you?** it is solving any issue that the customer may have and also allows them to praise for service well done **Official Response from SQM Group:** > We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 47. It is a wonderful program **Rating:** 5.0/5.0 stars **Reviewed by:** DANA P. | CUSTOMER ADVOCATE 2, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about my.SQM Auto QA?** It let's me know quickly what the members are thinking about my customer service. **What do you dislike about my.SQM Auto QA?** I wish we could hear the full recording. **What problems is my.SQM Auto QA solving and how is that benefiting you?** It helps me quickly understand whether I’m providing world-class customer service, or what I need to improve, within a day or two after the call. **Official Response from SQM Group:** > Dear Dana, We sincerely appreciate you taking the time to share your experience with us! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 48. SQM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 19, 2026 **What do you like best about my.SQM Auto QA?** A great was to gain prespective of the caller to improve overall satisfaction. **What do you dislike about my.SQM Auto QA?** It may not take in to account that the caller caller the incorrect dept which results in them saying call not resolved or multiple calls **What problems is my.SQM Auto QA solving and how is that benefiting you?** Insuring customer satisfaction to maintain and improve customer service experience **Official Response from SQM Group:** > Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team ### 49. World Class employee survey! **Rating:** 5.0/5.0 stars **Reviewed by:** MiChedra R. **Reviewed Date:** November 03, 2025 **What do you like best about my.SQM Auto QA?** It makes me wants to stay on top of my customer service world class game. I love competition and being the best rep to my members. It allows me to see how much they care and know that all my hard work is not going in vain. **What do you dislike about my.SQM Auto QA?** There is a survey that was not good but it does not belong to me it belongs to my coworkers that I have advised management about but it's still there, not really MySQM fault. **What problems is my.SQM Auto QA solving and how is that benefiting you?** Again, keeping me in the know to what I am doing good and what I am needing to work on. **Official Response from Amber Seale:** > Dear MiChedra, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team ### 50. very easy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 12, 2026 **What do you like best about my.SQM Auto QA?** it easily spreads out my stats and make it very easy for me to read and understand them **What do you dislike about my.SQM Auto QA?** honestly , nothing at all , i would be lying if i said there was. **What problems is my.SQM Auto QA solving and how is that benefiting you?** organising my performance statistics and giving me a better understanding and making my life easy **Official Response from SQM Group:** > Thank you so much for your positive review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team ## my.SQM Auto QA Discussions - [What needs improvement with mySQM QA Software to better support your quality assurance processes?](https://www.g2.com/discussions/what-needs-improvement-with-mysqm-qa-software-to-better-support-your-quality-assurance-processes) - [View my.SQM Auto QA pricing details and edition comparison](https://www.g2.com/products/my-sqm-auto-qa/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+22%3A48%3A29+-0500&secure%5Bsession_id%5D=31e84d1c-2164-4d85-ab05-1774d9a4c2f8&secure%5Btoken%5D=29dfa91cddace94a9e1813c533a926f8be606e56a19ab9288d3675d1fd937869&format=llm_user) ## my.SQM Auto QA Integrations - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## my.SQM Auto QA Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance ## Top my.SQM Auto QA Alternatives - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (578 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,451 reviews)