Top Free Contact Center Quality Assurance Software

NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive

Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, Voice of the Customer and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hou

MaestroQA makes omnichannel quality assurance software for modern support teams. Etsy, Mailchimp, Peloton, Zendesk, and more use MaestroQA to improve agent performance, optimize CX processes, unlock business-level insights, and enable amazing customer experiences - all while improving the metrics that matter like retention, revenue, and CSAT. We built MaestroQA so that CX leadership, and QA experts can better understand CX across agents, support processes, and cross-functional operations - a

ML

The best thing about Maestro QA is that we now have a solid, concrete view of what our quality is like, and how well each of our agents are... Read review

UT

Maestro has a user-friendly, intuitive interface than makes providing and receiving feedback easy. They are eager to find out how they can improve... Read review

Customer relationships can be complex, but that doesn’t mean they have to be difficult. Genesys Cloud™ makes customer relationships simple. Built to handle any channel, the Genesys Cloud solution follows the conversation everywhere—turning calls, email, chats and social comments into a seamless conversation. Connect with Customers Genesys Cloud simplifies the way you connect with customers across channels, providing all the context you need to deliver more personalized experiences and build st

CloudTalk is user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs or eCommerce to improve customer experiences and team performance. To achieve this, CloudTalk provides more than 50 advanced calling features. Thanks to seamless integration with the favourite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.), CloudTalk helps companies deliver first-class customer experiences, resulting in the growth of their profitably. Cloudtalk

AG

I enjoy being able to call a multitude of countries with no interruptions at all. The call connectivity is superb allowing clear and lag free... Read review

BB

Easy to configure and very user friendly. It was quick to setup and it didn't require any specific technical knowledge. It has prebuilt... Read review

CallMiner is a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of your customer interactions. The CallMiner Eureka platform transforms the Voice of Your Customers and Voice of your Employees into operational intelligence at scale. Customer Engagement Analytics delivers dialog and sentiment visibility, agent performance management and PCI-supported sensitive data redaction to enable secure s

Klaus is a conversation review and QA platform for support teams. The product defines a new category of software aimed at increasing the quality of customer service.  Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software. It allows companies to easily filter out conversations they want to review, rate them based on a customized score card and notify agents that

Scorebuddy is call center quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated staff scoring system based in the cloud. Design and build your own scorecards, collect results and share, collaborate and review with staff. The tool is designed to replace spreadsheets and static scoring systems. Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment. Quotas of intera

KM

The interface is simple and everything is easy to find. Read review

MR

I've been using Scorebuddy since we scaled up our customer service team. They have great product documentation and support. It's an out of the box... Read review

CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights such as sentiment and emotion detection. Our easy-to-use, economical, and effective solution helps small and medium size businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience. CallFinder clients experience: • 100% visibility in

Freshcaller is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity. Freshcaller offers phone numbers in 90+ countries, requires zero phone hardware, and is easy to set up. As a phone system designed for teams with little/ no IT support, Freshcaller allows users to create a new account in minutes and configure rules, business hours, and routing processes that are effected/executed in real-time. Freshcaller enables businesses to

Fin’s process instrumentation and analytics software builds a complete picture of your entire team’s work across all applications, so you can drive process, tooling, and coaching improvements, and clearly track the impact of your changes. Our browser plugin automatically logs the full clickstream of every team member's work and enriches your event stream with case records, video, and audio recordings to build a complete and real-time dataset of your operations. Get the missing data set your

Pathlight is the next-generation business intelligence platform helping human-driven orgs like sales, support, and ops consistently achieve their goals and execute more nimbly.