# Top Free Contact Center Quality Assurance Software

## How Many Contact Center Quality Assurance Software Products Does G2 Track?

**Total Products under this Category:** 168

### Category Stats (Jul 2026)

- **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Natterbox (+0.27%) - Among all products in this category, Natterbox recorded the largest rating increase compared to last month

_Last updated: July 27, 2026_

## How Does G2 Rank Contact Center Quality Assurance Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 35,300+ Authentic Reviews
- 168+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Quality Assurance Software
 ![G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-quality-assurance/grids.png?focus%5B%5D=5494&focus%5B%5D=1173&focus%5B%5D=1173027&focus%5B%5D=88148&focus%5B%5D=4215&focus%5B%5D=130653&focus%5B%5D=9177&focus%5B%5D=5511)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), RingEX, my.SQM Auto QA, evaluagent, Genesys Cloud CX, Hiya Connect Branded Call, ScorebuddyCX, and Talkdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringex&focus%5B%5D=my-sqm-auto-qa&focus%5B%5D=evaluagent&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=hiya-connect-branded-call&focus%5B%5D=scorebuddycx&focus%5B%5D=talkdesk)

**Sponsored**

### QT9 ERP

QT9 ERP is a cloud-based ERP natively integrated with QT9 QMS — giving regulated manufacturers a single, validated platform for production, inventory, supplier, accounting, quality, and compliance data. Perfect for highly regulated industries, such as life sciences, medical device, pharma, aerospace, and food processing, QT9 ERP provides end-to-end traceability and control while supporting ISO 9001, ISO 13485, FDA 21 CFR Part 11, FDA 21 CFR Part 820 and 21 CFR Part 210/211 compliance. Real-time dashboards, barcode scanning, and 25+ included modules mean your team sees operating statuses the moment they change. Ditch the disconnected systems and error-prone processes. Schedule a personalized demo to see how QT9 ERP fits your manufacturing and compliance requirements.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1989&secure%5Bchosen_at%5D=2026-07-28T04%3A34%3A34Z&secure%5Bdisplayable_resource_id%5D=634&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=92329&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=92329&secure%5Bresource_id%5D=1989&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-quality-assurance%2Ffree&secure%5Btoken%5D=de53be9201bbef8a613f0d6d6a6851e07e61f1100e57c4a1e82ec3cf2d999ed6&secure%5Burl%5D=https%3A%2F%2Fqt9software.com%2Ferp&secure%5Burl_type%5D=custom_url)

### [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews)

AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap.

**Average Rating:** 4.5/5.0

**Total Reviews:** 799

#### How Do G2 Users Rate ScorebuddyCX?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Evaluation:** 9.3/10 (Category avg: 9.1/10)
- **Calibration:** 8.9/10 (Category avg: 8.9/10)
- **Integrations:** 8.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind ScorebuddyCX?

- **Seller:** [ScorebuddyCX](https://www.g2.com/sellers/scorebuddycx)
- **Company Website:** https://www.scorebuddycx.com
- **Year Founded:** 2001
- **HQ Location:** Dublin
- **LinkedIn® Page:** https://www.linkedin.com/company/2587098/ (62 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Team Leader, Team Lead
- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 58% Medium, 21% Small

#### What Do G2 Reviewers Say About ScorebuddyCX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of ScorebuddyCX, enabling smooth implementation and effortless navigation for all team members.
- Users appreciate the **customizable scorecards and powerful analytics** of ScorebuddyCX, enhancing measurable and developmental quality assurance.
- Users value the **streamlined coaching process** in ScorebuddyCX, enhancing collaboration and visibility for improved performance tracking.
- Users value the **efficiency** of ScorebuddyCX in quality assurance, enhancing clarity and streamlining the evaluation process.
- Users appreciate the **simplicity and ease of use** of ScorebuddyCX, enhancing QA processes and providing valuable insights.

##### Cons

- Users find the **missing filtering options** in ScorebuddyCX limits efficiency and complicates review management.
- Users find ScorebuddyCX's **reporting capabilities limited** , requiring extra steps and support for advanced data analysis.
- Users find **layout issues** with ScorebuddyCX, citing outdated design and difficulty in report filtering as major drawbacks.
- Users experience **slow loading** times and occasional lag, hindering efficiency and complicating workflow during peak usage.
- Users report **scoring issues** with ScorebuddyCX, leading to inaccuracies and unviewable scores for reviewed calls.

#### What Are Recent G2 Reviews of ScorebuddyCX?

**["Intuitive, User-Friendly Scorebuddy That Simplifies Customer Support Evaluations"](https://www.g2.com/survey_responses/scorebuddycx-review-12442475)**

**Rating:** 5.0/5.0 stars

_— John Mark M._

[Read full review](https://www.g2.com/survey_responses/scorebuddycx-review-12442475)

**["Easy-to-Use Interface with Game-Changing Calibration Prompts"](https://www.g2.com/survey_responses/scorebuddycx-review-12334211)**

**Rating:** 4.5/5.0 stars

_— Jamie M._

[Read full review](https://www.g2.com/survey_responses/scorebuddycx-review-12334211)

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