# Top Free Contact Center Quality Assurance Software ## How Many Contact Center Quality Assurance Software Products Does G2 Track? **Total Products under this Category:** 168 ### Category Stats (Jul 2026) - **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Natterbox (+0.27%) - Among all products in this category, Natterbox recorded the largest rating increase compared to last month _Last updated: July 27, 2026_ ## How Does G2 Rank Contact Center Quality Assurance Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 35,300+ Authentic Reviews - 168+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Contact Center Quality Assurance Software ![G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-quality-assurance/grids.png?focus%5B%5D=5494&focus%5B%5D=1173&focus%5B%5D=1173027&focus%5B%5D=88148&focus%5B%5D=4215&focus%5B%5D=130653&focus%5B%5D=9177&focus%5B%5D=5511) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), RingEX, my.SQM Auto QA, evaluagent, Genesys Cloud CX, Hiya Connect Branded Call, ScorebuddyCX, and Talkdesk. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringex&focus%5B%5D=my-sqm-auto-qa&focus%5B%5D=evaluagent&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=hiya-connect-branded-call&focus%5B%5D=scorebuddycx&focus%5B%5D=talkdesk) **Sponsored** ### 8x8 Contact Center 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1989&secure%5Bchosen_at%5D=2026-07-28T17%3A57%3A28Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2164&secure%5Bresource_id%5D=1989&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-quality-assurance%2Ffree&secure%5Btoken%5D=ab2e0f4f2cc9bf69854bfeb7e70dfc0813296a45baa72adc6866af18ce273ce8&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&secure%5Burl_type%5D=paid_promos) [ Agentforce Service... ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By [Salesforce](https://www.g2.com/sellers/salesforce) [ 4.4/5(7,357) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) What do users say? Users consistently praise the product for its centralized customer data and powerful automation, which significantly enhance efficiency in managing customer interactions. The ability to streamline wor Pros and Cons [ Ease of Use (1259) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?qs=pros-and-cons)[ Complexity (697) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?qs=pros-and-cons) [ RingEX ](https://www.g2.com/products/ringex/reviews) By [RingCentral](https://www.g2.com/sellers/ringcentral) [ 4.2/5(1,419) ](https://www.g2.com/products/ringex/reviews) What do users say? Users consistently praise the ease of use and reliable call quality of RingEX, highlighting its ability to streamline communication across calls, texts, and video meetings in one platform. Many apprec Pros and Cons [ Ease of Use (216) ](https://www.g2.com/products/ringex/reviews?qs=pros-and-cons)[ Poor Customer Support (55) ](https://www.g2.com/products/ringex/reviews?qs=pros-and-cons) [ my.SQM Auto QA ](https://www.g2.com/products/my-sqm-auto-qa/reviews) By [SQM Group](https://www.g2.com/sellers/sqm-group) [ 4.5/5(358) ](https://www.g2.com/products/my-sqm-auto-qa/reviews) What do users say? Users consistently praise the software for its ease of use and ability to provide real-time feedback, which helps them track their performance and improve customer service. The intuitive interface all Pros and Cons [ Ease of Use (26) ](https://www.g2.com/products/my-sqm-auto-qa/reviews?qs=pros-and-cons)[ Call Issues (16) ](https://www.g2.com/products/my-sqm-auto-qa/reviews?qs=pros-and-cons) [ Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews) By [Genesys](https://www.g2.com/sellers/genesys) [ 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) What do users say? Users consistently praise the ease of use and robust integration capabilities of Genesys Cloud CX, highlighting its ability to streamline customer interactions across multiple channels. The platform's Pros and Cons [ Ease of Use (144) ](https://www.g2.com/products/genesys-cloud-cx/reviews?qs=pros-and-cons)[ Limited Features (58) ](https://www.g2.com/products/genesys-cloud-cx/reviews?qs=pros-and-cons) [ ScorebuddyCX ](https://www.g2.com/products/scorebuddycx/reviews) By [ScorebuddyCX](https://www.g2.com/sellers/scorebuddycx) [ 4.5/5(807) ](https://www.g2.com/products/scorebuddycx/reviews) What do users say? Users consistently praise Scorebuddy for its user-friendly interface and customizable scorecards, which simplify the quality assurance process and enhance team collaboration. The platform's ability to Pros and Cons [ Ease of Use (66) ](https://www.g2.com/products/scorebuddycx/reviews?qs=pros-and-cons)[ Missing Features (14) ](https://www.g2.com/products/scorebuddycx/reviews?qs=pros-and-cons) [ Playvox Quality Management ](https://www.g2.com/products/playvox-quality-management/reviews) By [Playvox](https://www.g2.com/sellers/playvox) [ 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) What do users say? Users consistently praise the ease of use and customization options of Playvox Quality Management, highlighting how it streamlines quality assurance processes and enhances team collaboration. The plat Pros and Cons [ Ease of Use (10) ](https://www.g2.com/products/playvox-quality-management/reviews?qs=pros-and-cons)[ Limited Customization (3) ](https://www.g2.com/products/playvox-quality-management/reviews?qs=pros-and-cons) [ CloudTalk ](https://www.g2.com/products/cloudtalk/reviews) By [CloudTalk](https://www.g2.com/sellers/cloudtalk) [ 4.4/5(1,849) ](https://www.g2.com/products/cloudtalk/reviews) What do users say? Users consistently praise the ease of use and reliable call quality of CloudTalk, highlighting its intuitive interface that simplifies communication and call management. Many appreciate the seamless i Pros and Cons [ Ease of Use (328) ](https://www.g2.com/products/cloudtalk/reviews?qs=pros-and-cons)[ Call Issues (159) ](https://www.g2.com/products/cloudtalk/reviews?qs=pros-and-cons) [ Convin.ai ](https://www.g2.com/products/convin-ai/reviews) By [Convin](https://www.g2.com/sellers/convin) [ 4.7/5(549) ](https://www.g2.com/products/convin-ai/reviews) What do users say? Users consistently praise the user-friendly interface and ease of use of the software, highlighting how it simplifies the auditing process and enhances productivity. Many appreciate the effective cust Pros and Cons [ Ease of Use (9) ](https://www.g2.com/products/convin-ai/reviews?qs=pros-and-cons)[ Auditing Issues (3) ](https://www.g2.com/products/convin-ai/reviews?qs=pros-and-cons) [ Sprinklr Service ](https://www.g2.com/products/sprinklr-service/reviews) By [Sprinklr](https://www.g2.com/sellers/sprinklr) [ 4.3/5(753) ](https://www.g2.com/products/sprinklr-service/reviews) What do users say? Users consistently praise the product for its ease of use and powerful automation, which streamline customer interactions across multiple channels. The intuitive interface and comprehensive analytics Pros and Cons [ Ease of Use (81) ](https://www.g2.com/products/sprinklr-service/reviews?qs=pros-and-cons)[ Complexity (29) ](https://www.g2.com/products/sprinklr-service/reviews?qs=pros-and-cons) [ NiCE CXone ](https://www.g2.com/products/nice-cxone/reviews) By [NiCE](https://www.g2.com/sellers/nice) [ 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) What do users say? Users consistently praise the ease of use and intuitive interface of NiCE CXone Mpower, highlighting how it simplifies call management and enhances productivity. Many appreciate its ability to integra Pros and Cons [ Ease of Use (38) ](https://www.g2.com/products/nice-cxone/reviews?qs=pros-and-cons)[ Call Issues (14) ](https://www.g2.com/products/nice-cxone/reviews?qs=pros-and-cons) [ Creovai ](https://www.g2.com/products/creovai/reviews) By [Capacity](https://www.g2.com/sellers/capacity) [ 4.3/5(200) ](https://www.g2.com/products/creovai/reviews) What do users say? Users consistently praise Creovai for its ease of use and customizable reporting, which streamline call analysis and improve efficiency in monitoring interactions. The platform's ability to provide va Pros and Cons [ Ease of Use (34) ](https://www.g2.com/products/creovai/reviews?qs=pros-and-cons)[ Call Issues (17) ](https://www.g2.com/products/creovai/reviews?qs=pros-and-cons) [ Mihup.ai ](https://www.g2.com/products/mihup/reviews) By [Mihup Communications Private Limited.](https://www.g2.com/sellers/mihup-communications-private-limited) [ 4.7/5(68) ](https://www.g2.com/products/mihup/reviews) What do users say? Users consistently praise Mihup for its accuracy and clarity in speech analytics, which significantly enhances understanding of customer interactions. The platform's ease of use and seamless integrati Pros and Cons [ Accuracy (18) ](https://www.g2.com/products/mihup/reviews?qs=pros-and-cons)[ User Interface Issues (12) ](https://www.g2.com/products/mihup/reviews?qs=pros-and-cons) [ MaestroQA ](https://www.g2.com/products/maestroqa/reviews) By [MaestroQA](https://www.g2.com/sellers/maestroqa) [ 4.7/5(324) ](https://www.g2.com/products/maestroqa/reviews) What do users say? Users consistently praise the user-friendly interface of MaestroQA, highlighting its ease of navigation and intuitive design that simplifies the QA process. Many appreciate how it provides detailed fe Pros and Cons [ Ease of Use (22) ](https://www.g2.com/products/maestroqa/reviews?qs=pros-and-cons)[ Usability Issues (21) ](https://www.g2.com/products/maestroqa/reviews?qs=pros-and-cons) [ Invoca ](https://www.g2.com/products/invoca/reviews) By [Invoca](https://www.g2.com/sellers/invoca) [ 4.5/5(967) ](https://www.g2.com/products/invoca/reviews) What do users say? Users consistently praise the ease of use and exceptional customer support provided by Invoca, which helps teams effectively track and analyze call data. The platform's ability to deliver actionable i Pros and Cons [ Helpful (28) ](https://www.g2.com/products/invoca/reviews?qs=pros-and-cons)[ Learning Curve (9) ](https://www.g2.com/products/invoca/reviews?qs=pros-and-cons) [ JustCall ](https://www.g2.com/products/saas-labs-justcall/reviews) By [Saas Labs](https://www.g2.com/sellers/saas-labs) [ 4.3/5(2,391) ](https://www.g2.com/products/saas-labs-justcall/reviews) What do users say? Users consistently praise the ease of use and seamless CRM integration of JustCall, highlighting how it simplifies communication by centralizing calls and messages in one platform. The intuitive inter Pros and Cons [ Ease of Use (286) ](https://www.g2.com/products/saas-labs-justcall/reviews?qs=pros-and-cons)[ Call Issues (154) ](https://www.g2.com/products/saas-labs-justcall/reviews?qs=pros-and-cons) - ‹ Prev‹ Prev - 1 - [2](/categories/contact-center-quality-assurance/free?order=g2_score&page=2#product-list) - [3](/categories/contact-center-quality-assurance/free?order=g2_score&page=3#product-list) - [4](/categories/contact-center-quality-assurance/free?order=g2_score&page=4#product-list) - [Next ›Next ›](/categories/contact-center-quality-assurance/free?order=g2_score&page=2#product-list) Spotlight Categories [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) [Anti Money Laundering Software](https://www.g2.com/categories/anti-money-laundering) [Video Editing Software](https://www.g2.com/categories/video-editing) [VoIP Providers](https://www.g2.com/categories/voip) [ERP Systems](https://www.g2.com/categories/erp-systems) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Contact Center Quality Assurance Themes](/categories/contact-center-quality-assurance/themes)