# Top Free Contact Center Quality Assurance Software ## How Many Contact Center Quality Assurance Software Products Does G2 Track? **Total Products under this Category:** 168 ### Category Stats (Jul 2026) - **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Natterbox (+0.27%) - Among all products in this category, Natterbox recorded the largest rating increase compared to last month _Last updated: July 27, 2026_ ## How Does G2 Rank Contact Center Quality Assurance Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 35,300+ Authentic Reviews - 168+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Contact Center Quality Assurance Software ![G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-quality-assurance/grids.png?focus%5B%5D=5494&focus%5B%5D=1173&focus%5B%5D=1173027&focus%5B%5D=88148&focus%5B%5D=4215&focus%5B%5D=130653&focus%5B%5D=9177&focus%5B%5D=5511) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), RingEX, my.SQM Auto QA, evaluagent, Genesys Cloud CX, Hiya Connect Branded Call, ScorebuddyCX, and Talkdesk. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringex&focus%5B%5D=my-sqm-auto-qa&focus%5B%5D=evaluagent&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=hiya-connect-branded-call&focus%5B%5D=scorebuddycx&focus%5B%5D=talkdesk) **Sponsored** ### SuccessKPI An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1989&secure%5Bchosen_at%5D=2026-07-28T13%3A38%3A02Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126944&secure%5Bresource_id%5D=1989&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-quality-assurance%2Ffree&secure%5Btoken%5D=1cecea4be73ef6deef33baa880ac169911274fc4845900057a10bf134b2b1bc2&secure%5Burl%5D=https%3A%2F%2Fsuccesskpi.com%2Fsolutions&secure%5Burl_type%5D=paid_promos) [ Agentforce Service... ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By [Salesforce](https://www.g2.com/sellers/salesforce) [ 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) What do users say? Users consistently praise the product for its centralized customer data and powerful automation, which significantly enhance efficiency in managing customer interactions. The ability to streamline wor Pros and Cons [ Ease of Use (1259) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?qs=pros-and-cons)[ Complexity (697) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?qs=pros-and-cons) [ RingEX ](https://www.g2.com/products/ringex/reviews) By [RingCentral](https://www.g2.com/sellers/ringcentral) [ 4.2/5(1,419) ](https://www.g2.com/products/ringex/reviews) What do users say? Users consistently praise the ease of use and reliable call quality of RingEX, highlighting its ability to streamline communication across calls, texts, and video meetings in one platform. Many apprec Pros and Cons [ Ease of Use (216) ](https://www.g2.com/products/ringex/reviews?qs=pros-and-cons)[ Poor Customer Support (55) ](https://www.g2.com/products/ringex/reviews?qs=pros-and-cons) [ my.SQM Auto QA ](https://www.g2.com/products/my-sqm-auto-qa/reviews) By [SQM Group](https://www.g2.com/sellers/sqm-group) [ 4.5/5(358) ](https://www.g2.com/products/my-sqm-auto-qa/reviews) What do users say? Users consistently praise the software for its ease of use and ability to provide real-time feedback, which helps them track their performance and improve customer service. The intuitive interface all Pros and Cons [ Ease of Use (26) ](https://www.g2.com/products/my-sqm-auto-qa/reviews?qs=pros-and-cons)[ Call Issues (16) ](https://www.g2.com/products/my-sqm-auto-qa/reviews?qs=pros-and-cons) [ Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews) By [Genesys](https://www.g2.com/sellers/genesys) [ 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) What do users say? Users consistently praise the ease of use and robust integration capabilities of Genesys Cloud CX, highlighting its ability to streamline customer interactions across multiple channels. The platform's Pros and Cons [ Ease of Use (144) ](https://www.g2.com/products/genesys-cloud-cx/reviews?qs=pros-and-cons)[ Limited Features (58) ](https://www.g2.com/products/genesys-cloud-cx/reviews?qs=pros-and-cons) [ ScorebuddyCX ](https://www.g2.com/products/scorebuddycx/reviews) By [ScorebuddyCX](https://www.g2.com/sellers/scorebuddycx) [ 4.5/5(807) ](https://www.g2.com/products/scorebuddycx/reviews) What do users say? Users consistently praise Scorebuddy for its user-friendly interface and customizable scorecards, which simplify the quality assurance process and enhance team collaboration. The platform's ability to Pros and Cons [ Ease of Use (66) ](https://www.g2.com/products/scorebuddycx/reviews?qs=pros-and-cons)[ Missing Features (14) ](https://www.g2.com/products/scorebuddycx/reviews?qs=pros-and-cons) [ Playvox Quality Management ](https://www.g2.com/products/playvox-quality-management/reviews) By [Playvox](https://www.g2.com/sellers/playvox) [ 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) What do users say? Users consistently praise the ease of use and customization options of Playvox Quality Management, highlighting how it streamlines quality assurance processes and enhances team collaboration. The plat Pros and Cons [ Ease of Use (10) ](https://www.g2.com/products/playvox-quality-management/reviews?qs=pros-and-cons)[ Limited Customization (3) ](https://www.g2.com/products/playvox-quality-management/reviews?qs=pros-and-cons) [ CloudTalk ](https://www.g2.com/products/cloudtalk/reviews) By [CloudTalk](https://www.g2.com/sellers/cloudtalk) [ 4.4/5(1,849) ](https://www.g2.com/products/cloudtalk/reviews) What do users say? Users consistently praise the ease of use and reliable call quality of CloudTalk, highlighting its intuitive interface that simplifies communication and call management. Many appreciate the seamless i Pros and Cons [ Ease of Use (328) ](https://www.g2.com/products/cloudtalk/reviews?qs=pros-and-cons)[ Call Issues (159) ](https://www.g2.com/products/cloudtalk/reviews?qs=pros-and-cons) [ Convin.ai ](https://www.g2.com/products/convin-ai/reviews) By [Convin](https://www.g2.com/sellers/convin) [ 4.7/5(549) ](https://www.g2.com/products/convin-ai/reviews) What do users say? Users consistently praise the user-friendly interface and ease of use of the software, highlighting how it simplifies the auditing process and enhances productivity. Many appreciate the effective cust Pros and Cons [ Ease of Use (9) ](https://www.g2.com/products/convin-ai/reviews?qs=pros-and-cons)[ Auditing Issues (3) ](https://www.g2.com/products/convin-ai/reviews?qs=pros-and-cons) [ Sprinklr Service ](https://www.g2.com/products/sprinklr-service/reviews) By [Sprinklr](https://www.g2.com/sellers/sprinklr) [ 4.3/5(753) ](https://www.g2.com/products/sprinklr-service/reviews) What do users say? Users consistently praise the product for its ease of use and powerful automation, which streamline customer interactions across multiple channels. The intuitive interface and comprehensive analytics Pros and Cons [ Ease of Use (81) ](https://www.g2.com/products/sprinklr-service/reviews?qs=pros-and-cons)[ Complexity (29) ](https://www.g2.com/products/sprinklr-service/reviews?qs=pros-and-cons) [ NiCE CXone ](https://www.g2.com/products/nice-cxone/reviews) By [NiCE](https://www.g2.com/sellers/nice) [ 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) What do users say? Users consistently praise the ease of use and intuitive interface of NiCE CXone Mpower, highlighting how it simplifies call management and enhances productivity. Many appreciate its ability to integra Pros and Cons [ Ease of Use (38) ](https://www.g2.com/products/nice-cxone/reviews?qs=pros-and-cons)[ Call Issues (14) ](https://www.g2.com/products/nice-cxone/reviews?qs=pros-and-cons) [ Mihup.ai ](https://www.g2.com/products/mihup/reviews) By [Mihup Communications Private Limited.](https://www.g2.com/sellers/mihup-communications-private-limited) [ 4.7/5(68) ](https://www.g2.com/products/mihup/reviews) What do users say? Users consistently praise Mihup for its accuracy and clarity in speech analytics, which significantly enhances understanding of customer interactions. The platform's ease of use and seamless integrati Pros and Cons [ Accuracy (18) ](https://www.g2.com/products/mihup/reviews?qs=pros-and-cons)[ User Interface Issues (12) ](https://www.g2.com/products/mihup/reviews?qs=pros-and-cons) [ Creovai ](https://www.g2.com/products/creovai/reviews) By [Capacity](https://www.g2.com/sellers/capacity) [ 4.3/5(200) ](https://www.g2.com/products/creovai/reviews) What do users say? Users consistently praise Creovai for its ease of use and customizable reporting, which streamline call analysis and improve efficiency in monitoring interactions. The platform's ability to provide va Pros and Cons [ Ease of Use (34) ](https://www.g2.com/products/creovai/reviews?qs=pros-and-cons)[ Call Issues (17) ](https://www.g2.com/products/creovai/reviews?qs=pros-and-cons) [ MaestroQA ](https://www.g2.com/products/maestroqa/reviews) By [MaestroQA](https://www.g2.com/sellers/maestroqa) [ 4.7/5(324) ](https://www.g2.com/products/maestroqa/reviews) What do users say? Users consistently praise the user-friendly interface of MaestroQA, highlighting its ease of navigation and intuitive design that simplifies the QA process. Many appreciate how it provides detailed fe Pros and Cons [ Ease of Use (22) ](https://www.g2.com/products/maestroqa/reviews?qs=pros-and-cons)[ Usability Issues (21) ](https://www.g2.com/products/maestroqa/reviews?qs=pros-and-cons) [ Invoca ](https://www.g2.com/products/invoca/reviews) By [Invoca](https://www.g2.com/sellers/invoca) [ 4.5/5(967) ](https://www.g2.com/products/invoca/reviews) What do users say? Users consistently praise the ease of use and exceptional customer support provided by Invoca, which helps teams effectively track and analyze call data. The platform's ability to deliver actionable i Pros and Cons [ Helpful (28) ](https://www.g2.com/products/invoca/reviews?qs=pros-and-cons)[ Learning Curve (9) ](https://www.g2.com/products/invoca/reviews?qs=pros-and-cons) [ JustCall ](https://www.g2.com/products/saas-labs-justcall/reviews) By [Saas Labs](https://www.g2.com/sellers/saas-labs) [ 4.3/5(2,391) ](https://www.g2.com/products/saas-labs-justcall/reviews) What do users say? Users consistently praise the ease of use and seamless CRM integration of JustCall, highlighting how it simplifies communication by centralizing calls and messages in one platform. The intuitive inter Pros and Cons [ Ease of Use (286) ](https://www.g2.com/products/saas-labs-justcall/reviews?qs=pros-and-cons)[ Call Issues (154) ](https://www.g2.com/products/saas-labs-justcall/reviews?qs=pros-and-cons) - ‹ Prev‹ Prev - 1 - [2](/categories/contact-center-quality-assurance/free?order=g2_score&page=2#product-list) - [3](/categories/contact-center-quality-assurance/free?order=g2_score&page=3#product-list) - [4](/categories/contact-center-quality-assurance/free?order=g2_score&page=4#product-list) - [Next ›Next ›](/categories/contact-center-quality-assurance/free?order=g2_score&page=2#product-list) Spotlight Categories [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i) [Digital Experience Platforms (DXP)](https://www.g2.com/categories/digital-experience-platforms-dxp) [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa) [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence) [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Contact Center Quality Assurance Themes](/categories/contact-center-quality-assurance/themes)