# Top Free Contact Center Quality Assurance Software

## How Many Contact Center Quality Assurance Software Products Does G2 Track?

**Total Products under this Category:** 168

### Category Stats (Jul 2026)

- **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Natterbox (+0.27%) - Among all products in this category, Natterbox recorded the largest rating increase compared to last month

_Last updated: July 27, 2026_

## How Does G2 Rank Contact Center Quality Assurance Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 35,300+ Authentic Reviews
- 168+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Quality Assurance Software
 ![G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-quality-assurance/grids.png?focus%5B%5D=5494&focus%5B%5D=1173&focus%5B%5D=1173027&focus%5B%5D=88148&focus%5B%5D=4215&focus%5B%5D=130653&focus%5B%5D=9177&focus%5B%5D=5511)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), RingEX, my.SQM Auto QA, evaluagent, Genesys Cloud CX, Hiya Connect Branded Call, ScorebuddyCX, and Talkdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringex&focus%5B%5D=my-sqm-auto-qa&focus%5B%5D=evaluagent&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=hiya-connect-branded-call&focus%5B%5D=scorebuddycx&focus%5B%5D=talkdesk)

**Sponsored**

### EdgeTier

Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1989&secure%5Bchosen_at%5D=2026-07-28T23%3A45%3A58Z&secure%5Bdisplayable_resource_id%5D=1989&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1989&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=115228&secure%5Bresource_id%5D=1989&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-quality-assurance%2Ffree&secure%5Btoken%5D=2251647247fb59dc63c66bfc0304985a4d294c5f656ff493fe6b88787e48217f&secure%5Burl%5D=https%3A%2F%2Fwww.edgetier.com%2Fcustomer-conversation-analytics%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2-contact-center-2026&secure%5Burl_type%5D=custom_url)

[
Agentforce Service...
](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

By [Salesforce](https://www.g2.com/sellers/salesforce)

[

4.4/5(7,357)

](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

What do users say?

Users consistently praise the product for its centralized customer data and powerful automation, which significantly enhance efficiency in managing customer interactions. The ability to streamline wor

Pros and Cons

[
Ease of Use (1259)
](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?qs=pros-and-cons)[
Complexity (697)
](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?qs=pros-and-cons)

### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,971

#### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.3/10)
- **Evaluation:** 8.8/10 (Category avg: 9.1/10)
- **Calibration:** 8.7/10 (Category avg: 8.9/10)
- **Integrations:** 8.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator, Salesforce Developer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Medium, 37% Large

#### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features.
- Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency.
- Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy.
- Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks.
- Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud.

##### Cons

- Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use.
- Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features.
- Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members.
- Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively.
- Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features.

#### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

**["The Evolution of Service: Bridging the Gap Between Data and Action."](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)**

**Rating:** 4.0/5.0 stars

_— Naampreet K._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)

**["“Daily Use Review of Salesforce Service Cloud in Collections”"](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)**

**Rating:** 5.0/5.0 stars

_— Arnold D._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)

#### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

- [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote
- [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments
- [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require)
- [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments
- [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system)

[
RingEX
](https://www.g2.com/products/ringex/reviews)

By [RingCentral](https://www.g2.com/sellers/ringcentral)

[

4.2/5(1,419)

](https://www.g2.com/products/ringex/reviews)

What do users say?

Users consistently praise the ease of use and reliable call quality of RingEX, highlighting its ability to streamline communication across calls, texts, and video meetings in one platform. Many apprec

Pros and Cons

[
Ease of Use (216)
](https://www.g2.com/products/ringex/reviews?qs=pros-and-cons)[
Poor Customer Support (55)
](https://www.g2.com/products/ringex/reviews?qs=pros-and-cons)

### [RingEX](https://www.g2.com/products/ringex/reviews)

WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.

**Average Rating:** 4.2/5.0

**Total Reviews:** 1,383

#### How Do G2 Users Rate RingEX?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10)
- **Integrations:** 1.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind RingEX?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 34% Medium

#### What Do G2 Reviewers Say About RingEX?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates.
- Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction.
- Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use.
- Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration.
- Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences.

##### Cons

- Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance.
- Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges.
- Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience.
- Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support.
- Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration.

#### What Are Recent G2 Reviews of RingEX?

**["RingEX Became My Main Calling App for Group Work"](https://www.g2.com/survey_responses/ringex-review-13169167)**

**Rating:** 5.0/5.0 stars

_— Aashu J._

[Read full review](https://www.g2.com/survey_responses/ringex-review-13169167)

**["Stable calls, solid messaging, and AI that actually helps after meetings"](https://www.g2.com/survey_responses/ringex-review-13097268)**

**Rating:** 4.5/5.0 stars

_— Omar S._

[Read full review](https://www.g2.com/survey_responses/ringex-review-13097268)

#### What Are G2 Users Discussing About RingEX?

- [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for)
- [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 2 comments
- [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products)
- [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office)

[
my.SQM Auto QA
](https://www.g2.com/products/my-sqm-auto-qa/reviews)

By [SQM Group](https://www.g2.com/sellers/sqm-group)

[

4.5/5(358)

](https://www.g2.com/products/my-sqm-auto-qa/reviews)

What do users say?

Users consistently praise the software for its ease of use and ability to provide real-time feedback, which helps them track their performance and improve customer service. The intuitive interface all

Pros and Cons

[
Ease of Use (26)
](https://www.g2.com/products/my-sqm-auto-qa/reviews?qs=pros-and-cons)[
Call Issues (16)
](https://www.g2.com/products/my-sqm-auto-qa/reviews?qs=pros-and-cons)

### [my.SQM Auto QA](https://www.g2.com/products/my-sqm-auto-qa/reviews)

SQM is Disrupting Contact Center QA. Traditional QA tells you whether agents followed the script. SQM tells you whether the customer is satisfied, at risk, or needs recovery. SQM is a QA-CSAT automation software leader that helps contact centers improve CX with accurate predictive CSAT insights, benchmarkable CX metrics, GenAI-powered agent CX self-coaching, and CSAT excellence awards & badges that motivate agents to perform at their best. SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards, and provide CX badges for organizations that achieve outstanding CSAT results. my.SQM™ QA-CSAT automation tool is an AI-powered call center quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. According to G2 reviews, mySQM™ Auto QA Ranks #1 in North America for User CSAT. In enterprise environments, SQM often starts by augmenting the existing QA ecosystem with a predictive CSAT and benchmarking layer that works alongside the client’s existing CCaaS, QA, or WEM platform. This allows contact centers to add SQM’s predictive CSAT, benchmarking, and CX-focused Auto QA capabilities without disrupting their current technology stack. As adoption expands, SQM can replace the contact center’s primary QA platform for measuring, managing, and improving both CX and compliance performance. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. All CX, CSAT, and compliance metrics are benchmarkable. We offer standardized QA metrics and KPIs so you can benchmark your performance against your industry, leading organization call centers, or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs.

**Average Rating:** 4.5/5.0

**Total Reviews:** 354

#### How Do G2 Users Rate my.SQM Auto QA?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10)
- **Evaluation:** 9.0/10 (Category avg: 9.1/10)
- **Calibration:** 8.7/10 (Category avg: 8.9/10)
- **Integrations:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind my.SQM Auto QA?

- **Seller:** [SQM Group](https://www.g2.com/sellers/sqm-group)
- **Company Website:** www.sqmgroup.com
- **Year Founded:** 1996
- **HQ Location:** Coeur d'Alene, US
- **Twitter:** @SQMGroup\_  
1,847 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=56615c4ef30c7cd343359cacfeb68c4dda6b744550aacd96a5b27c74a538f5a6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsqm-group-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
81 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor
- **Top Industries:** Insurance, Consumer Services
- **Company Size:** 38% Medium, 24% Large

#### What Do G2 Reviewers Say About my.SQM Auto QA?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** of my.SQM Auto QA exceptional, enhancing their overall satisfaction with the platform.
- Users appreciate the **feedback system** of my.SQM Auto QA, enhancing learning and improving call quality effectively.
- Users appreciate the **easy navigation** of my.SQM Auto QA, finding it simple to explore and utilize.
- Users love the **easy access** to information, making it quick and efficient to track performance and improvements.
- Users find the **coaching support** invaluable for continuous improvement and enhancing customer service performance.

##### Cons

- Users express frustration with **call issues** , wishing for better recording access and broader service coverage beyond landlines.
- Users find the **complexity in filtering information** challenging, with many confusing metrics and hard-to-understand sections.
- Users find the **inaccurate data analysis** to be confusing, complicating their understanding of metrics and statistics.
- Users face issues with **scoring fairness** , as subjective surveys and bad reviews heavily impact their scores.
- Users find the **navigation overwhelming** due to excessive information and multiple tabs required for accessing reports.

#### What Are Recent G2 Reviews of my.SQM Auto QA?

**["Intuitive, Seamless Integration, and Feature-Rich Quality Control"](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12417750)**

**Rating:** 5.0/5.0 stars

_— Mayhew T._

[Read full review](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12417750)

**["Exceptional Real-Time Guidance with an Easy, Customizable Experience"](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12443758)**

**Rating:** 5.0/5.0 stars

_— Marcel M._

[Read full review](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12443758)

#### What Are G2 Users Discussing About my.SQM Auto QA?

- [What needs improvement with mySQM QA Software to better support your quality assurance processes?](https://www.g2.com/discussions/what-needs-improvement-with-mysqm-qa-software-to-better-support-your-quality-assurance-processes)

[
Genesys Cloud CX
](https://www.g2.com/products/genesys-cloud-cx/reviews)

By [Genesys](https://www.g2.com/sellers/genesys)

[

4.4/5(1,558)

](https://www.g2.com/products/genesys-cloud-cx/reviews)

What do users say?

Users consistently praise the ease of use and robust integration capabilities of Genesys Cloud CX, highlighting its ability to streamline customer interactions across multiple channels. The platform's

Pros and Cons

[
Ease of Use (144)
](https://www.g2.com/products/genesys-cloud-cx/reviews?qs=pros-and-cons)[
Limited Features (58)
](https://www.g2.com/products/genesys-cloud-cx/reviews?qs=pros-and-cons)

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10)
- **Evaluation:** 8.8/10 (Category avg: 9.1/10)
- **Calibration:** 8.6/10 (Category avg: 8.9/10)
- **Integrations:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Case Advocate
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations.
- Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
- Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
- Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability.
- Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
- Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings.
- Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
- Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

[
ScorebuddyCX
](https://www.g2.com/products/scorebuddycx/reviews)

By [ScorebuddyCX](https://www.g2.com/sellers/scorebuddycx)

[

4.5/5(807)

](https://www.g2.com/products/scorebuddycx/reviews)

What do users say?

Users consistently praise Scorebuddy for its user-friendly interface and customizable scorecards, which simplify the quality assurance process and enhance team collaboration. The platform's ability to

Pros and Cons

[
Ease of Use (66)
](https://www.g2.com/products/scorebuddycx/reviews?qs=pros-and-cons)[
Missing Features (14)
](https://www.g2.com/products/scorebuddycx/reviews?qs=pros-and-cons)

### [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews)

AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap.

**Average Rating:** 4.5/5.0

**Total Reviews:** 798

#### How Do G2 Users Rate ScorebuddyCX?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Evaluation:** 9.3/10 (Category avg: 9.1/10)
- **Calibration:** 8.9/10 (Category avg: 8.9/10)
- **Integrations:** 8.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind ScorebuddyCX?

- **Seller:** [ScorebuddyCX](https://www.g2.com/sellers/scorebuddycx)
- **Company Website:** www.scorebuddycx.com
- **Year Founded:** 2001
- **HQ Location:** Dublin
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dcc58068ad2bf933d8ca79c6c4d4dd2be7a2ebf8e9cc26b5c5872bfb6b0d7abf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2587098%2F&secure%5Burl_type%5D=linkedin_company_website)  
62 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Team Leader, Team Lead
- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 58% Medium, 21% Small

#### What Do G2 Reviewers Say About ScorebuddyCX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of ScorebuddyCX, enabling smooth implementation and effortless navigation for all team members.
- Users appreciate the **customizable scorecards and powerful analytics** of ScorebuddyCX, enhancing measurable and developmental quality assurance.
- Users value the **streamlined coaching process** in ScorebuddyCX, enhancing collaboration and visibility for improved performance tracking.
- Users value the **efficiency** of ScorebuddyCX in quality assurance, enhancing clarity and streamlining the evaluation process.
- Users appreciate the **simplicity and ease of use** of ScorebuddyCX, enhancing QA processes and providing valuable insights.

##### Cons

- Users find the **missing filtering options** in ScorebuddyCX limits efficiency and complicates review management.
- Users find ScorebuddyCX's **reporting capabilities limited** , requiring extra steps and support for advanced data analysis.
- Users find **layout issues** with ScorebuddyCX, citing outdated design and difficulty in report filtering as major drawbacks.
- Users experience **slow loading** times and occasional lag, hindering efficiency and complicating workflow during peak usage.
- Users report **scoring issues** with ScorebuddyCX, leading to inaccuracies and unviewable scores for reviewed calls.

#### What Are Recent G2 Reviews of ScorebuddyCX?

**["Intuitive, User-Friendly Scorebuddy That Simplifies Customer Support Evaluations"](https://www.g2.com/survey_responses/scorebuddycx-review-12442475)**

**Rating:** 5.0/5.0 stars

_— John Mark M._

[Read full review](https://www.g2.com/survey_responses/scorebuddycx-review-12442475)

**["Easy-to-Use Interface with Game-Changing Calibration Prompts"](https://www.g2.com/survey_responses/scorebuddycx-review-12334211)**

**Rating:** 4.5/5.0 stars

_— Jamie M._

[Read full review](https://www.g2.com/survey_responses/scorebuddycx-review-12334211)

#### What Are G2 Users Discussing About ScorebuddyCX?

- [What does Scorebuddy do?](https://www.g2.com/discussions/what-does-scorebuddy-do) - 3 comments, 2 upvotes
- [What is the Scorebuddy internal messaging service?](https://www.g2.com/discussions/what-is-the-scorebuddy-internal-messaging-service)
- [How do you use Scorebuddy?](https://www.g2.com/discussions/how-do-you-use-scorebuddy) - 3 comments
- [What is Scorebuddy?](https://www.g2.com/discussions/what-is-scorebuddy) - 1 comment, 1 upvote

[
Playvox Quality Management
](https://www.g2.com/products/playvox-quality-management/reviews)

By [Playvox](https://www.g2.com/sellers/playvox)

[

4.8/5(1,163)

](https://www.g2.com/products/playvox-quality-management/reviews)

What do users say?

Users consistently praise the ease of use and customization options of Playvox Quality Management, highlighting how it streamlines quality assurance processes and enhances team collaboration. The plat

Pros and Cons

[
Ease of Use (10)
](https://www.g2.com/products/playvox-quality-management/reviews?qs=pros-and-cons)[
Limited Customization (3)
](https://www.g2.com/products/playvox-quality-management/reviews?qs=pros-and-cons)

### [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews)

Playvox provides a flexible, comprehensive digital-first Quality Management solution that lets you go beyond basic Quality Assurance (QA) to full Quality Management (QM) so that you don't just identify problems, you fix them. Coaching and resolution tools are included standard, allowing you to engage and develop employees before the issue occurs.

**Average Rating:** 4.8/5.0

**Total Reviews:** 1,053

#### How Do G2 Users Rate Playvox Quality Management?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10)
- **Evaluation:** 9.7/10 (Category avg: 9.1/10)
- **Calibration:** 9.6/10 (Category avg: 8.9/10)
- **Integrations:** 9.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Playvox Quality Management?

- **Seller:** [Playvox](https://www.g2.com/sellers/playvox)
- **Year Founded:** 2012
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @PlayVoxCX  
1,675 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b15d2d64fa41a2a03018f7055c1e37412e5d9b77d93fa2331fb66bae1c080c2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1085709%2F&secure%5Burl_type%5D=linkedin_company_website)  
43 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Experience
- **Top Industries:** Consumer Services, Banking
- **Company Size:** 58% Medium, 34% Large

#### What Do G2 Reviewers Say About Playvox Quality Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Playvox Quality Management to be **very easy to navigate** and user-friendly, enhancing daily productivity.
- Users appreciate the **efficiency** of Playvox Quality Management, enabling easy tracking and improvement of performance standards.
- Users value the **customizable QA scorecards** of Playvox, enhancing quality assurance efficiency and clarity in evaluations.
- Users value the **excellent customer support** provided by Playvox, enhancing collaboration and performance improvement.
- Users praise the **intuitive evaluation process** of Playvox, enhancing feedback delivery and streamlining quality monitoring.

##### Cons

- Users find **limited customization** options in Playvox Quality Management hinder their ability to tailor the platform to their needs.
- Users find the **missing features** of Playvox Quality Management, like limited dispute raising and interface customization, frustrating.
- Users find **poor reporting** capabilities in Playvox Quality Management, noting a lack of advanced filters and flexibility.
- Users experience **update issues** that hinder KPI visibility and affect workflow, including system downtime during updates.
- Users note that the **ineffectiveness of quality disputes** often leaves them unresolved in the chat window with QA analysts.

#### What Are Recent G2 Reviews of Playvox Quality Management?

**["evaluation use"](https://www.g2.com/survey_responses/playvox-quality-management-review-6719629)**

**Rating:** 5.0/5.0 stars

_— Dayane A._

[Read full review](https://www.g2.com/survey_responses/playvox-quality-management-review-6719629)

**["A comprehensive tool to improve quality and optimize team management"](https://www.g2.com/survey_responses/playvox-quality-management-review-6978172)**

**Rating:** 5.0/5.0 stars

_— Luis A._

[Read full review](https://www.g2.com/survey_responses/playvox-quality-management-review-6978172)

#### What Are G2 Users Discussing About Playvox Quality Management?

- [What is Playvox used for?](https://www.g2.com/discussions/what-is-playvox-used-for) - 1 comment

[
CloudTalk
](https://www.g2.com/products/cloudtalk/reviews)

By [CloudTalk](https://www.g2.com/sellers/cloudtalk)

[

4.4/5(1,849)

](https://www.g2.com/products/cloudtalk/reviews)

What do users say?

Users consistently praise the ease of use and reliable call quality of CloudTalk, highlighting its intuitive interface that simplifies communication and call management. Many appreciate the seamless i

Pros and Cons

[
Ease of Use (328)
](https://www.g2.com/products/cloudtalk/reviews?qs=pros-and-cons)[
Call Issues (159)
](https://www.g2.com/products/cloudtalk/reviews?qs=pros-and-cons)

### [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,811

#### How Do G2 Users Rate CloudTalk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10)
- **Evaluation:** 9.1/10 (Category avg: 9.1/10)
- **Calibration:** 9.0/10 (Category avg: 8.9/10)
- **Integrations:** 9.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CloudTalk?

- **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk)
- **Company Website:** www.cloudtalk.io
- **Year Founded:** 2016
- **HQ Location:** New York
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website)  
224 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About CloudTalk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CloudTalk, benefiting from seamless calls and integrations.
- Users value the **exceptional reliability** of CloudTalk, noting its stable performance and intuitive interface across devices.
- Users praise the **intuitive interface** of CloudTalk, simplifying communication and enhancing overall user experience.
- Users find CloudTalk **extremely helpful** for real-time tracking, simplifying their KPI management and enhancing call efficiency.
- Users appreciate the **quick and easy call features** of CloudTalk, enhancing communication efficiency and convenience.

##### Cons

- Users report **call issues** with access and connectivity, leading to disruptions in their experience with CloudTalk.
- Users experience occasional **connection issues** with CloudTalk, leading to operational problems and unexpected interruptions.
- Users express frustration over **missing essential features** like SMS search and Dutch language support in CloudTalk.
- Users find that **call synchronization issues** with Pipedrive can lead to frustration during call management with CloudTalk.
- Users experience **poor connectivity** , struggling with international calls and the app's inconsistent online registration.

#### What Are Recent G2 Reviews of CloudTalk?

**["CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing"](https://www.g2.com/survey_responses/cloudtalk-review-12856744)**

**Rating:** 4.5/5.0 stars

_— Hunter K._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744)

**["CloudTalk has simplified our customer communication and improved our team's efficiency."](https://www.g2.com/survey_responses/cloudtalk-review-12852659)**

**Rating:** 5.0/5.0 stars

_— Marwan E._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659)

#### What Are G2 Users Discussing About CloudTalk?

- [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote
- [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments

[
Convin.ai
](https://www.g2.com/products/convin-ai/reviews)

By [Convin](https://www.g2.com/sellers/convin)

[

4.7/5(549)

](https://www.g2.com/products/convin-ai/reviews)

What do users say?

Users consistently praise the user-friendly interface and ease of use of the software, highlighting how it simplifies the auditing process and enhances productivity. Many appreciate the effective cust

Pros and Cons

[
Ease of Use (9)
](https://www.g2.com/products/convin-ai/reviews?qs=pros-and-cons)[
Auditing Issues (3)
](https://www.g2.com/products/convin-ai/reviews?qs=pros-and-cons)

### [Convin.ai](https://www.g2.com/products/convin-ai/reviews)

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching.

**Average Rating:** 4.7/5.0

**Total Reviews:** 540

#### How Do G2 Users Rate Convin.ai?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)
- **Evaluation:** 9.3/10 (Category avg: 9.1/10)
- **Calibration:** 9.2/10 (Category avg: 8.9/10)
- **Integrations:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Convin.ai?

- **Seller:** [Convin](https://www.g2.com/sellers/convin)
- **Year Founded:** 2020
- **HQ Location:** Bengaluru, IN
- **Twitter:** @convin  
12 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d4ee31e1c965d70d734a1c58839749b4a43ec46c949b08c6aef93abf5b2e8391&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconvin%2F&secure%5Burl_type%5D=linkedin_company_website)  
150 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Quality Analyst, Policy Advisor
- **Top Industries:** Education Management, Health, Wellness and Fitness
- **Company Size:** 62% Large, 32% Medium

#### What Do G2 Reviewers Say About Convin.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Convin.ai, finding it user-friendly and convenient for auditing calls.
- Users value the **high accuracy** of Convin.ai in capturing communication details and evaluating agent performance.
- Users appreciate the **user-friendly interface** of Convin.ai, enabling easy access to call stats and metrics.
- Users appreciate the **auditing efficiency** of Convin.ai, finding it user-friendly and easy to navigate for call audits.
- Users find Convin.ai's **ease of use for auditing** highly beneficial, complemented by its user-friendly interface.

##### Cons

- Users face **auditing issues** with limited keyboard functionality and uncomprehensive reporting structures affecting efficiency.
- Users find the **inadequate reporting** of Convin.ai limits functionality and complicates the auditing process.
- Users find that **call issues** hinder efficiency, particularly with mouse dependency for call management functions.
- Users feel that Convin.ai needs **improvement in the solution and referral sections** for better efficiency and speed.
- Users find the **inadequate AI capabilities** hinder effective auditing and impact overall data accuracy and functionality.

#### What Are Recent G2 Reviews of Convin.ai?

**["Rapid Innovation and Tailored Automation with Convin"](https://www.g2.com/survey_responses/convin-ai-review-12889807)**

**Rating:** 4.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/convin-ai-review-12889807)

**["Best AI for Customer Conversations"](https://www.g2.com/survey_responses/convin-ai-review-12704239)**

**Rating:** 4.5/5.0 stars

_— Anand P._

[Read full review](https://www.g2.com/survey_responses/convin-ai-review-12704239)

#### What Are G2 Users Discussing About Convin.ai?

- [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments

[
Sprinklr Service
](https://www.g2.com/products/sprinklr-service/reviews)

By [Sprinklr](https://www.g2.com/sellers/sprinklr)

[

4.3/5(753)

](https://www.g2.com/products/sprinklr-service/reviews)

What do users say?

Users consistently praise the product for its ease of use and powerful automation, which streamline customer interactions across multiple channels. The intuitive interface and comprehensive analytics

Pros and Cons

[
Ease of Use (81)
](https://www.g2.com/products/sprinklr-service/reviews?qs=pros-and-cons)[
Complexity (29)
](https://www.g2.com/products/sprinklr-service/reviews?qs=pros-and-cons)

### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews)

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise.

**Average Rating:** 4.3/5.0

**Total Reviews:** 679

#### How Do G2 Users Rate Sprinklr Service?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10)
- **Evaluation:** 8.2/10 (Category avg: 9.1/10)
- **Calibration:** 7.9/10 (Category avg: 8.9/10)
- **Integrations:** 7.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Sprinklr Service?

- **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr)
- **Company Website:** www.sprinklr.com
- **Year Founded:** 2009
- **HQ Location:** New York
- **Twitter:** @Sprinklr  
38,047 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,380 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Social Media Manager, Community Manager
- **Top Industries:** Consumer Services, Marketing and Advertising
- **Company Size:** 41% Large, 30% Medium

#### What Do G2 Reviewers Say About Sprinklr Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience.
- Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms.
- Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction.
- Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs.
- Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences.

##### Cons

- Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues.
- Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient.
- Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency.
- Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction.
- Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams.

#### What Are Recent G2 Reviews of Sprinklr Service?

**["Powerful Omnichannel Support Platform with Flexible UI, Integrations, and Growing AI"](https://www.g2.com/survey_responses/sprinklr-service-review-13143964)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13143964)

**["Customizable Rules Engine and Regex Detection for Proactive Outage Alerts"](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)**

**Rating:** 5.0/5.0 stars

_— Asrul R._

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)

[
NiCE CXone
](https://www.g2.com/products/nice-cxone/reviews)

By [NiCE](https://www.g2.com/sellers/nice)

[

4.3/5(1,730)

](https://www.g2.com/products/nice-cxone/reviews)

What do users say?

Users consistently praise the ease of use and intuitive interface of NiCE CXone Mpower, highlighting how it simplifies call management and enhances productivity. Many appreciate its ability to integra

Pros and Cons

[
Ease of Use (38)
](https://www.g2.com/products/nice-cxone/reviews?qs=pros-and-cons)[
Call Issues (14)
](https://www.g2.com/products/nice-cxone/reviews?qs=pros-and-cons)

### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### How Do G2 Users Rate NICE CXone?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.3/10)
- **Evaluation:** 9.0/10 (Category avg: 9.1/10)
- **Calibration:** 9.0/10 (Category avg: 8.9/10)
- **Integrations:** 8.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind NICE CXone?

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employees on LinkedIn®
- **Ownership:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Agent
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively.
- Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use.
- Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features.
- Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses.
- Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.

##### Cons

- Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience.
- Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability.
- Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources.
- Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations.
- Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed.

#### What Are Recent G2 Reviews of NICE CXone?

**["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

**["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

[
Creovai
](https://www.g2.com/products/creovai/reviews)

By [Capacity](https://www.g2.com/sellers/capacity)

[

4.3/5(200)

](https://www.g2.com/products/creovai/reviews)

What do users say?

Users consistently praise Creovai for its ease of use and customizable reporting, which streamline call analysis and improve efficiency in monitoring interactions. The platform's ability to provide va

Pros and Cons

[
Ease of Use (34)
](https://www.g2.com/products/creovai/reviews?qs=pros-and-cons)[
Call Issues (17)
](https://www.g2.com/products/creovai/reviews?qs=pros-and-cons)

### [Creovai](https://www.g2.com/products/creovai/reviews)

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them.

**Average Rating:** 4.3/5.0

**Total Reviews:** 198

#### How Do G2 Users Rate Creovai?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.3/10)
- **Evaluation:** 8.5/10 (Category avg: 9.1/10)
- **Calibration:** 8.1/10 (Category avg: 8.9/10)
- **Integrations:** 7.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Creovai?

- **Seller:** [Capacity](https://www.g2.com/sellers/capacity)
- **Company Website:** www.capacity.com
- **Year Founded:** 2017
- **HQ Location:** University City, Missouri
- **Twitter:** @GoCapacity  
522 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98b0058c6cd53254a5a019d6e69630e21d0306f8b57d182659e3af7c3d15adc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamcapacity%2F&secure%5Burl_type%5D=linkedin_company_website)  
705 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor
- **Top Industries:** Consumer Services, Banking
- **Company Size:** 58% Medium, 26% Large

#### What Do G2 Reviewers Say About Creovai?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Creovai for its **ease of use** , facilitating smooth workflows and efficient deal closures in sales.
- Users appreciate the **easy call filtering and insightful dashboards** , enhancing training and team performance tracking with Creovai.
- Users value the **detailed reporting features** of Creovai, which enhance quality monitoring and data-informed decisions.
- Users appreciate the **accuracy in call analysis** of Creovai, significantly improving workflow efficiency and time management.
- Users appreciate the **high transcription accuracy** of Creovai, allowing easy review and retrieval of call snippets.

##### Cons

- Users find the **call issues** with cluttered results and occasional delays frustrating, impacting their overall experience.
- Users find the **learning curve steep** with Creovai, making it challenging for new users to navigate effectively.
- Users experience **inaccurate data analysis** with Creovai, leading to misunderstandings and misinterpretations due to word recognition issues.
- Users find the **missing features** in Creovai limit its effectiveness for call coaching and category management.
- Users find the **search functionality lacking** , making it difficult to locate recordings efficiently and intuitively.

#### What Are Recent G2 Reviews of Creovai?

**["Tethr has made call reviews so much easier."](https://www.g2.com/survey_responses/creovai-review-8984261)**

**Rating:** 4.0/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/creovai-review-8984261)

**["Tethr is a wonderful business intelligence tool."](https://www.g2.com/survey_responses/creovai-review-8985805)**

**Rating:** 5.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/creovai-review-8985805)

#### What Are G2 Users Discussing About Creovai?

- [What is Awaken Conversations used for?](https://www.g2.com/discussions/what-is-awaken-conversations-used-for)
- [What is Tethr used for?](https://www.g2.com/discussions/what-is-tethr-used-for)

[
Mihup.ai
](https://www.g2.com/products/mihup/reviews)

By [Mihup Communications Private Limited.](https://www.g2.com/sellers/mihup-communications-private-limited)

[

4.7/5(68)

](https://www.g2.com/products/mihup/reviews)

What do users say?

Users consistently praise Mihup for its accuracy and clarity in speech analytics, which significantly enhances understanding of customer interactions. The platform's ease of use and seamless integrati

Pros and Cons

[
Accuracy (18)
](https://www.g2.com/products/mihup/reviews?qs=pros-and-cons)[
User Interface Issues (12)
](https://www.g2.com/products/mihup/reviews?qs=pros-and-cons)

### [Mihup](https://www.g2.com/products/mihup/reviews)

Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months.

**Average Rating:** 4.7/5.0

**Total Reviews:** 67

#### How Do G2 Users Rate Mihup?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Evaluation:** 9.5/10 (Category avg: 9.1/10)
- **Calibration:** 9.2/10 (Category avg: 8.9/10)
- **Integrations:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Mihup?

- **Seller:** [Mihup Communications Private Limited.](https://www.g2.com/sellers/mihup-communications-private-limited)
- **Year Founded:** 2016
- **HQ Location:** Kolkata, India
- **Twitter:** @mihup\_ai  
50 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1fc9482d1017babfe9d619bfe4adab7c940eab85217dc52529390bbed2432a9e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmihup%2F&secure%5Burl_type%5D=linkedin_company_website)  
103 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Quality Analyst
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 59% Medium, 25% Small

#### What Do G2 Reviewers Say About Mihup?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **accuracy** of Mihup, enhancing understanding of conversations and improving service quality efficiently.
- Users find Mihup **very easy to use** , appreciating its user-friendly dashboard and automated report generation for call evaluations.
- Users appreciate the **easy implementation and comprehensive analysis features** of Mihup, enhancing their overall experience.
- Users highlight the **proactive and knowledgeable customer support** of Mihup, enhancing their experience and effectiveness.
- Users commend Mihup for its **efficient AI assistant** , enhancing productivity and facilitating seamless multilingual interactions.

##### Cons

- Users find the **user interface lacking** and suggest improvements for a better overall experience with Mihup.
- Users find the **complexity of setup** challenging, especially for large datasets and advanced customization options.
- Users find the **initial setup and training phase time-consuming** , suggesting improvements for faster onboarding and features.
- Users find the **learning curve challenging** , requiring time to understand features and navigate the interface effectively.
- Users find **poor UI design** problematic, describing the dashboard as messy and lacking responsiveness and clarity.

#### What Are Recent G2 Reviews of Mihup?

**["Automates Audio Analysis, Boosts Service Quality"](https://www.g2.com/survey_responses/mihup-review-12164341)**

**Rating:** 4.0/5.0 stars

_— Erick Vincent Steve G._

[Read full review](https://www.g2.com/survey_responses/mihup-review-12164341)

**["Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights"](https://www.g2.com/survey_responses/mihup-review-11831951)**

**Rating:** 5.0/5.0 stars

_— andré P._

[Read full review](https://www.g2.com/survey_responses/mihup-review-11831951)

[
MaestroQA
](https://www.g2.com/products/maestroqa/reviews)

By [MaestroQA](https://www.g2.com/sellers/maestroqa)

[

4.7/5(324)

](https://www.g2.com/products/maestroqa/reviews)

What do users say?

Users consistently praise the user-friendly interface of MaestroQA, highlighting its ease of navigation and intuitive design that simplifies the QA process. Many appreciate how it provides detailed fe

Pros and Cons

[
Ease of Use (22)
](https://www.g2.com/products/maestroqa/reviews?qs=pros-and-cons)[
Usability Issues (21)
](https://www.g2.com/products/maestroqa/reviews?qs=pros-and-cons)

### [MaestroQA](https://www.g2.com/products/maestroqa/reviews)

MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro

**Average Rating:** 4.7/5.0

**Total Reviews:** 311

#### How Do G2 Users Rate MaestroQA?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.3/10)
- **Evaluation:** 9.5/10 (Category avg: 9.1/10)
- **Calibration:** 9.5/10 (Category avg: 8.9/10)
- **Integrations:** 9.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind MaestroQA?

- **Seller:** [MaestroQA](https://www.g2.com/sellers/maestroqa)
- **Company Website:** www.maestroqa.com
- **Year Founded:** 2013
- **HQ Location:** New York
- **Twitter:** @MaestroQA  
801 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f79856ce8942154bf28db07858facb19af1b60613c20629944ebcdb0f4d3e724&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmaestroqa%2F&secure%5Burl_type%5D=linkedin_company_website)  
33 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Quality Analyst, Teammate
- **Top Industries:** Consumer Services, Computer Software
- **Company Size:** 54% Medium, 29% Large

#### What Do G2 Reviewers Say About MaestroQA?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of MaestroQA, enabling fast onboarding and straightforward test case development for teams.
- Users value the **detailed scoring system** of MaestroQA, enhancing coaching and agent performance through insightful analytics.
- Users value the **coaching capabilities** of MaestroQA, utilizing data to enhance agent performance and feedback.
- Users appreciate the **responsive coaching support** from MaestroQA, making it easier to identify agent improvement areas.
- Users appreciate the **helpful insights** from MaestroQA that streamline coaching and improve agent performance effectively.

##### Cons

- Users face **usability issues** with admin settings being hard to locate, complicating the experience when accessing ticket information.
- Users note the **missing features** like Gong integration and screen recording, limiting functionality and user experience.
- Users find the **complexity of setup** in MaestroQA off-putting, requiring significant effort and careful management of interlinked features.
- Users find the **steep learning curve** challenging, requiring significant time and effort to master the platform.
- Users face **integration issues** with MaestroQA, requiring extra steps and complicating the overall usability experience.

#### What Are Recent G2 Reviews of MaestroQA?

**["MaestroQA Turns QA into Data-Driven Coaching with Seamless Zendesk & Salesforce Integrations"](https://www.g2.com/survey_responses/maestroqa-review-12375512)**

**Rating:** 5.0/5.0 stars

_— Cyrill T._

[Read full review](https://www.g2.com/survey_responses/maestroqa-review-12375512)

**["Simplifies Mobile Automation with Speed and Ease"](https://www.g2.com/survey_responses/maestroqa-review-12233403)**

**Rating:** 4.5/5.0 stars

_— Giridhar R._

[Read full review](https://www.g2.com/survey_responses/maestroqa-review-12233403)

#### What Are G2 Users Discussing About MaestroQA?

- [What is MaestroQA used for?](https://www.g2.com/discussions/what-is-maestroqa-used-for)

[
Invoca
](https://www.g2.com/products/invoca/reviews)

By [Invoca](https://www.g2.com/sellers/invoca)

[

4.5/5(967)

](https://www.g2.com/products/invoca/reviews)

What do users say?

Users consistently praise the ease of use and exceptional customer support provided by Invoca, which helps teams effectively track and analyze call data. The platform's ability to deliver actionable i

Pros and Cons

[
Helpful (28)
](https://www.g2.com/products/invoca/reviews?qs=pros-and-cons)[
Learning Curve (9)
](https://www.g2.com/products/invoca/reviews?qs=pros-and-cons)

### [Invoca](https://www.g2.com/products/invoca/reviews)

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 926

#### How Do G2 Users Rate Invoca?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Evaluation:** 8.9/10 (Category avg: 9.1/10)
- **Calibration:** 8.7/10 (Category avg: 8.9/10)
- **Integrations:** 8.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Invoca?

- **Seller:** [Invoca](https://www.g2.com/sellers/invoca)
- **Company Website:** www.invoca.com
- **Year Founded:** 2008
- **HQ Location:** Santa Barbara, CA
- **Twitter:** @Invoca  
4,204 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=10eb86be2549c90566d2b5d62a7baaeb2f5da1276c058e401b43f5cc99e87fd3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F210676%2F&secure%5Burl_type%5D=linkedin_company_website)  
383 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Digital Marketing Manager, Marketing Manager
- **Top Industries:** Marketing and Advertising, Hospital & Health Care
- **Company Size:** 38% Small, 33% Medium

#### What Do G2 Reviewers Say About Invoca?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **intuitive usability** of Invoca, which facilitates quick adoption and effective performance tracking.
- Users find Invoca to be **intuitive and easy to use** , enabling rapid adoption and improving team efficiency.
- Users appreciate the **intuitive analytics** of Invoca, enhancing visibility into marketing performance and improving conversion rates.
- Users commend Invoca's **knowledgeable and responsive customer support** , enhancing their experience with proactive assistance and tutorials.
- Users value the **attribution accuracy** of Invoca, enhancing visibility into leads and improving marketing performance insights.

##### Cons

- Users find the **learning curve steep** due to a lack of user-friendly design and inadequate training resources for new users.
- Users find Invoca's **missing features** frustrating, especially regarding integration complexities and unclear communication about enhancements.
- Users express frustrations with **call issues** , including privacy concerns, support challenges, and integration difficulties.
- Users find the **reporting setup complex** , requiring time and effort to customize dashboards effectively.
- Users find the **complex setup** of Invoca time-consuming and challenging, often requiring careful configuration for optimal use.

#### What Are Recent G2 Reviews of Invoca?

**["Smarter Call Routing and Campaign Tracking That Boosts Efficiency"](https://www.g2.com/survey_responses/invoca-review-12640140)**

**Rating:** 4.5/5.0 stars

_— Prajwal E._

[Read full review](https://www.g2.com/survey_responses/invoca-review-12640140)

**["Deep Call Insights and Proactive Support That Elevate Our Media Strategy"](https://www.g2.com/survey_responses/invoca-review-12570137)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/invoca-review-12570137)

#### What Are G2 Users Discussing About Invoca?

- [What is Invoca used for?](https://www.g2.com/discussions/what-is-invoca-used-for)

[
JustCall
](https://www.g2.com/products/saas-labs-justcall/reviews)

By [Saas Labs](https://www.g2.com/sellers/saas-labs)

[

4.3/5(2,391)

](https://www.g2.com/products/saas-labs-justcall/reviews)

What do users say?

Users consistently praise the ease of use and seamless CRM integration of JustCall, highlighting how it simplifies communication by centralizing calls and messages in one platform. The intuitive inter

Pros and Cons

[
Ease of Use (286)
](https://www.g2.com/products/saas-labs-justcall/reviews?qs=pros-and-cons)[
Call Issues (154)
](https://www.g2.com/products/saas-labs-justcall/reviews?qs=pros-and-cons)

### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

**Average Rating:** 4.3/5.0

**Total Reviews:** 2,361

#### How Do G2 Users Rate JustCall?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10)
- **Evaluation:** 8.0/10 (Category avg: 9.1/10)
- **Calibration:** 7.9/10 (Category avg: 8.9/10)
- **Integrations:** 8.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind JustCall?

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** www.saaslabs.co
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas\_labs  
319 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 59% Small, 31% Medium

#### What Do G2 Reviewers Say About JustCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication.
- Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization.
- Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly.
- Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution.
- Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface.

##### Cons

- Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively.
- Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling.
- Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet.
- Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall.
- Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections.

#### What Are Recent G2 Reviews of JustCall?

**["Integration with HubSpot Enhances Call Management"](https://www.g2.com/survey_responses/justcall-review-13141009)**

**Rating:** 4.0/5.0 stars

_— Paul W._

[Read full review](https://www.g2.com/survey_responses/justcall-review-13141009)

**["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)**

**Rating:** 5.0/5.0 stars

_— Richard L._

[Read full review](https://www.g2.com/survey_responses/justcall-review-12953018)

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