--- title: my.SQM Auto QA Reviews meta\_title: 'my.SQM Auto QA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 358 reviews by the users' company size, role or industry to find out how my.SQM Auto QA works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 358 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### my.SQM Auto QA Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** of my.SQM Auto QA exceptional, enhancing their overall satisfaction with the platform. [(26 mentions)](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1138958&qs=pros-and-cons#reviews) Users appreciate the **feedback system** of my.SQM Auto QA, enhancing learning and improving call quality effectively. [(15 mentions)](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1138654&qs=pros-and-cons#reviews) Users appreciate the **easy navigation** of my.SQM Auto QA, finding it simple to explore and utilize. [(10 mentions)](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1138829&qs=pros-and-cons#reviews) Users love the **easy access** to information, making it quick and efficient to track performance and improvements. [(7 mentions)](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1134290&qs=pros-and-cons#reviews) Users find the **coaching support** invaluable for continuous improvement and enhancing customer service performance. [(6 mentions)](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1138853&qs=pros-and-cons#reviews) Users express frustration with **call issues** , wishing for better recording access and broader service coverage beyond landlines. [(16 mentions)](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1138751&qs=pros-and-cons#reviews) Users find the **complexity in filtering information** challenging, with many confusing metrics and hard-to-understand sections. [(6 mentions)](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1138727&qs=pros-and-cons#reviews) Users find the **inaccurate data analysis** to be confusing, complicating their understanding of metrics and statistics. [(6 mentions)](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1134542&qs=pros-and-cons#reviews) Users face issues with **scoring fairness** , as subjective surveys and bad reviews heavily impact their scores. [(5 mentions)](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=2357355&qs=pros-and-cons#reviews) Users find the **navigation overwhelming** due to excessive information and multiple tabs required for accessing reports. [(3 mentions)](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1134190&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of my.SQM Auto QA ##### 1. Ease of Use Users find the **ease of use** of my.SQM Auto QA exceptional, enhancing their overall satisfaction with the platform. [ See 26 mentions ](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1138958&qs=pros-and-cons#reviews) See Related User Reviews MT Mayhew T. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive, Seamless Integration, and Feature-Rich Quality Control" What do you like about my.SQM Auto QA? The platform is very intuitive, so it’s easy to navigate for both analysts and quality assurance agents without needing extensive training. It emphasi AN 2.5/5 "Useful to check call quality" What do you like about my.SQM Auto QA? easy to use. can easily just click and find out what I need to knwo ##### 2. Helpful Users appreciate the **feedback system** of my.SQM Auto QA, enhancing learning and improving call quality effectively. [ See 15 mentions ](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1138654&qs=pros-and-cons#reviews) See Related User Reviews AN Mid-Market (51-1000 emp.) 5.0/5 "SQM review" What do you like about my.SQM Auto QA? I love that our callers can give feedback on how we did to help us improve each call. Whether it is good or bad feedback it helps me to be diligent on AD Ashley D. 4.5/5 "Gives a great insight to VoC and helps to see things we may not notice from our perspective." What do you like about my.SQM Auto QA? It is beneficial to hear our customers' feedback, and see which areas they are scoring us high/low on. I also love that it has all the information to ##### 3. Navigation Ease Users appreciate the **easy navigation** of my.SQM Auto QA, finding it simple to explore and utilize. [ See 10 mentions ](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1138829&qs=pros-and-cons#reviews) See Related User Reviews MT Mayhew T. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive, Seamless Integration, and Feature-Rich Quality Control" What do you like about my.SQM Auto QA? The platform is very intuitive, so it’s easy to navigate for both analysts and quality assurance agents without needing extensive training. It emphasi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "SQM is great" What do you like about my.SQM Auto QA? It is very easy to navigate. I like playing the games to win prizes. ##### 4. Easy Access Users love the **easy access** to information, making it quick and efficient to track performance and improvements. [ See 7 mentions ](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1134290&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "Great way to see my scores and numbers for this month and easy questions for the survey" What do you like about my.SQM Auto QA? Love the easy access to everything I am looking for. Just makes it a quick way to understand! AN 5.0/5 "great working system" What do you like about my.SQM Auto QA? the simplicity and speed. i gwt a survey and same day i can go in and access and stats ##### 5. Coaching Users find the **coaching support** invaluable for continuous improvement and enhancing customer service performance. [ See 6 mentions ](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1138853&qs=pros-and-cons#reviews) See Related User Reviews AN Mid-Market (51-1000 emp.) 5.0/5 "SQM review" What do you like about my.SQM Auto QA? I love that our callers can give feedback on how we did to help us improve each call. Whether it is good or bad feedback it helps me to be diligent on AN 5.0/5 "Great" What do you like about my.SQM Auto QA? I like how quickly I can get through my coaching. ### 5 Cons or Disadvantages of my.SQM Auto QA ##### 1. Call Issues Users express frustration with **call issues** , wishing for better recording access and broader service coverage beyond landlines. [ See 16 mentions ](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1138751&qs=pros-and-cons#reviews) See Related User Reviews DP DANA P. Mid-Market (51-1000 emp.) 5.0/5 "It is a wonderful program" What do you dislike about my.SQM Auto QA? I wish we could hear the full recording. AN 5.0/5 "SQM" What do you dislike about my.SQM Auto QA? It may not take in to account that the caller caller the incorrect dept which results in them saying call not resolved or multiple calls ##### 2. Complexity Users find the **complexity in filtering information** challenging, with many confusing metrics and hard-to-understand sections. [ See 6 mentions ](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1138727&qs=pros-and-cons#reviews) See Related User Reviews AA alicia a. 3.5/5 "" What do you dislike about my.SQM Auto QA? hard to navigate the website and remember where to click ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.5/5 "SQM REVIEW" What do you dislike about my.SQM Auto QA? Complex navigation & imited survey scope ##### 3. Inaccurate Data Analysis Users find the **inaccurate data analysis** to be confusing, complicating their understanding of metrics and statistics. [ See 6 mentions ](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1134542&qs=pros-and-cons#reviews) See Related User Reviews AN 2.5/5 "Useful to check call quality" What do you dislike about my.SQM Auto QA? the numbers sometimes confuse me. particularly all the stats and what they mean. AN 4.0/5 "it puts in reviews that dont even belong to me" What do you dislike about my.SQM Auto QA? that i get audits that are meant for other employees ##### 4. Scoring Issues Users face issues with **scoring fairness** , as subjective surveys and bad reviews heavily impact their scores. [ See 5 mentions ](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=2357355&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 3.5/5 "Easy tool to review" What do you dislike about my.SQM Auto QA? bad reviews will lower your score even when they are in the wrong dept ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 3.5/5 "Good so far" What do you dislike about my.SQM Auto QA? We are scored on things out of our control at times ##### 5. App Functionality Users find the **navigation overwhelming** due to excessive information and multiple tabs required for accessing reports. [ See 3 mentions ](https://www.g2.com/products/my-sqm-auto-qa/reviews?filters%5Bsentiment_snippet%5D=1134190&qs=pros-and-cons#reviews) See Related User Reviews AA alicia a. 3.5/5 "" What do you dislike about my.SQM Auto QA? hard to navigate the website and remember where to click ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "VERY EASY TO NAVIGATE" What do you dislike about my.SQM Auto QA? IT SEEMS LIKE AT TIMES THERE IS TOO MUCH INFO AND TOO MUCH IN THE DASHBOARD AVAILABLE, BUT IT STILL SEEMS EASIER TO NAVIAGTE ONCE YOU GO INTO IT . MM Marcel M. Sales Group Supervisor Mid-Market (51-1000 emp.) 3/5/2026 "Exceptional Real-Time Guidance with an Easy, Customizable Experience" 5/5 What do you like best about my.SQM Auto QA? This software aims to deliver a high-quality experience, and I really appreciate the real-time feedback. It provides useful, meaningful input during calls, and the screen is customizable to fit my preferences. The performance has been exceptional, especially when it comes to offering real-time guidance. Overall, I love how easy it is to use and the range of options it includes. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? The platform strives to provide a high-quality experience, I can't think of anything I don't about this tool. I haven't experienced anything I haven't liked, it's a great device that helps with your calls. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It has been very useful and accurate, and it has helped us automate our process end to end. The tool serves as a reliable guide and makes it easy for me to track the key points. It also helps the company quickly find the calls we need to review, so we can stay focused on each call. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12443758/official_response/edit) Dear Marcel, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MT Mayhew T. Sales Manager Mid-Market (51-1000 emp.) 2/27/2026 "Intuitive, Seamless Integration, and Feature-Rich Quality Control" 5/5 What do you like best about my.SQM Auto QA? The platform is very intuitive, so it’s easy to navigate for both analysts and quality assurance agents without needing extensive training. It emphasizes accuracy and clarity in customer service quality control, which I really value. I also appreciate how seamlessly it integrates with existing tools, making onboarding and setup much simpler. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I honestly have nothing bad to say. Their customer service makes it incredibly easy to clear up any doubts or questions. On top of that, I really appreciate the wide range of features—everything from customizable dashboards and detailed reports to compliance tracking and performance analysis. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It has become one of the most valuable tools in my workflow. We use it frequently as part of our daily quality control process, and it always helps us with our monitoring and tracking tasks. It allows me to focus on training, process improvement, and enhancing the customer experience across the entire team. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12417750/official_response/edit) Dear Mayhew, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team Validated ReviewerIncentivizedSource: G2 invite on behalf of seller GA Govind A. Senior Quality Manager Mid-Market (51-1000 emp.) 3/10/2026 "Well-Organized, Easy-to-Navigate Platform That Boosts Team Efficiency" 5/5 What do you like best about my.SQM Auto QA? I like that it's very well organized and easy to log in and access. I find it very easy to navigate, locate calls, and ensure my agents are aware of any achievements, opportunities, and coaching sessions. Its efficiency has allowed us to optimize our work, and I also appreciate the fact that we can directly download any data we need at any time. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? The truth is that I have not had any kind of inconvenience or problem, it adapts to the specific needs of all team members, helping supervisors and agents to identify specific areas for improvement. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It provided the quote management functionality our company needed to facilitate efficient and meaningful quality assurance training for our contact center colleagues. Furthermore, the visibility it provides for reports makes it easy to create and design different types of summary reports for performance management. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12460815/official_response/edit) Dear Govind, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JK Juhani K. Quality Analyst Mid-Market (51-1000 emp.) 3/9/2026 "Easy to Use, Feature-Rich Platform with Great Reporting and Real-Time Notifications" 5/5 What do you like best about my.SQM Auto QA? I like how easy the system is to use, it offers a wide range of features that make work easier. We can track performance, and it has a wealth of data that helps identify trends. I love that performance reports can be generated, and the platform allows you to receive immediate notifications. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? It would be more convenient to have a wider range of predefined reports. The user interface could also be better optimized to provide a smoother, more consistent overall experience. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It has helped us optimize our work by allowing me to accurately assess and correct any issues. It also makes it easy to track individual monthly metrics, and the visual aids are very useful when I need to explain something clearly. It supports quality audits as well, and I can quickly access the information I need when reviewing results. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12455579/official_response/edit) Dear Juhani K, Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Maria S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria S.") MS Maria S. Director, Customer Services Mid-Market (51-1000 emp.) 5/18/2023 "Great system to improve FCR and CX" 4.5/5 What do you like best about my.SQM Auto QA? Configurable CQA form and scoring, easy to use (great online help function) , dashboards, reporting, pivots, recognition tools and best of all voice of customer business intelligence . Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? The fact that admin cannot create avatars or add profile pictures. It would be nice to use profile pictures to help build a community. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? To improve FCR and customer experience. The data is priceless! Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-6929271/official_response/edit) Dear Maria, Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. Thank you for bringing this matter to our attention. That's a great point, and we will definitely take it into consideration. Sincerely, SQM’s Team 5/12/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BR bianca r. Customer Service Advocate III Mid-Market (51-1000 emp.) 8/15/2024 "its a nice system for giving agents their props" 5/5 What do you like best about my.SQM Auto QA? I like that there's an account where the agent is able to see the customers comments /responses that's very nice. it gives you insight on what they are truly appreciative of and if there's anything they felt was missing you can take that info and tweak your approach in the future. i don't get too many bad replies so personally what I'm grateful for is by reading the positivity it gives me fuel to keep giving my all and loving on the people i serve, because in this line of work the customers with bad dispositions can throw your day off if you don't remember or have reminder constantly that you're still appreciated by others so it helps to know you made a lasting impression on the happy callers Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I do not like the question of "did we solve your issue" we are an insurance company claims need adjustments or calls need to be made elsewhere to work to solve things that will for certain be fixed but do to procedure it causes customers to have to technically say no so i think there should a piggyback question "did agent give course of action on how it will be solved then?" so they have the opportunity to expand and say yes he/she fixed/is fixing issues but she needs to call my dr office in the am since when i called bcbs my drs office was closed and he/she will have to call them and get back to me but i have confidence it will be solved. that's my only complaint there needs to be a piggyback question there because, everything isn't black and white, there's gray area. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? its helping to pinpoint what customers deem as good customer services, i've found the general consensus is "efficiency, pleasant demeanor and \*\*\*\*knowledge of the solution to their issue\*\*\*. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-10010260/official_response/edit) Dear Bianca, Thank you for your positive feedback and your resolve suggestions. We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Sincerely, SQM’s Team 11/4/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AN Verified User in Insurance Mid-Market (51-1000 emp.) 2/19/2026 "SQM review" 5/5 What do you like best about my.SQM Auto QA? I love that our callers can give feedback on how we did to help us improve each call. Whether it is good or bad feedback it helps me to be diligent on being the best I can be and working on always learning new things to do so. I also love that my coach/team lead can offer advice or feedback on each survey as well. What a fantastic tool! Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? I have nothing bad to say at all about this program, I absolutely love it! Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? I have nothing bad to say about this program, it is easy to use and navigate and I get to see what our callers got from the call as well as my coach/team lead feedback on the calls as well. I love this program! Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-10831334/official_response/edit) Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We’re grateful that we had the opportunity to serve you. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app LW LeShea W. 7/9/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "SQM" 3.5/5 What do you like best about my.SQM Auto QA? That you actually talk to a person, rather than a machine picking up on what we are saying or not saying. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? That when you talk to a person, they are sometimes giving feedback on what they are feeling, instead of if I've done my job effectively. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? How to cater to our customers a little bit more. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-13087067/official_response/edit) Dear LeShea, Thank you for review of our mySQM™ - Customer Service QA Software. Thank you for letting us know about the aspects you dislike. We will bring your feedback to our team’s attention and work on it promptly and accurately. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Consumer Services 7/10/2026 "SQM is amazing!!!" 5/5 What do you like best about my.SQM Auto QA? I like how easy it is to navigate and I like receiving notifications when someone has surveyed a call. Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? There is nothing that I dislike about SQM. Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It is solving how well I am doing on a call by letting me know the review of the client. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-13090292/official_response/edit) Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. Sincerely, SQM’s Team Current UserValidated ReviewerIncentivizedSource: In-app AN Verified User in Insurance 7/2/2026 "Love everything about SQM, I think all companies should offer" 5/5 What do you like best about my.SQM Auto QA? i love how easy it is to earn rewards on SQM Review collected by and hosted on G2.com. What do you dislike about my.SQM Auto QA? i have no complaints about SQM, I think its a great program Review collected by and hosted on G2.com. What problems is my.SQM Auto QA solving and how is that benefiting you? It is solving basic customer service things. Allowing reps to hear the feedback to use it apply to the next customer we are helping. Review collected by and hosted on G2.com. Show More Response from SQM Group of my.SQM Auto QA [Editedit](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-13059792/official_response/edit) Thank you so much for your positive feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software. Thanks again for your kind words and for being a fantastic customer. 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