This platform serves as an effective tool for quickly gathering customer feedback, which can highlight areas for improvement. However, it can be challenging to collect all necessary surveys when the eligible call pool is limited.
View Full ReviewThe reviewer appreciates SQM CX Quality for its user-friendly interface, making it simple to monitor personal statistics. They find the platform easy to navigate and understand, enhancing their experience.
View Full ReviewService Quality Measurement (SQM) Group is a North American QA, CX, and Benchmarking automation company founded in 1996. We help contact centers improve customer experience by combining AI-powered auto QA, predictive CSAT scoring, benchmarkable CX metrics, customer and employee research, agent self-coaching, and industry-leading CSAT excellence awards and badges. Our solutions help organizations identify what drives customer satisfaction, reduce repeat contacts, improve compliance adherence, and motivate agents to deliver world-class customer experiences. Through predictive insights, benchmarking, and recognition programs, SQM empowers contact centers to improve performance, strengthen agent engagement, and achieve measurable CX results.
