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SQM Group

Show rating breakdown
4.5 out of 5 stars
327 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.5
Serving customers since
1996

Profile Name

Star Rating

245
57
22
2
1

SQM Group Reviews

Review Filters
Profile Name
Star Rating
245
57
22
2
1
AB
Antonio B.
03/12/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Intuitive All-in-One Platform with Great Documentation and Performance Insights

|my.SQM Auto QA
I appreciate being able to view my performance indicators, and I also value the comprehensive catalog of excellent documentation. The platform helps us connect with our clients and improve quality, and the interface is quite intuitive. I especially like that everything can be done in one place, which makes it easier for us to provide the best possible support to our clients.
GA
Govind A.
03/10/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Well-Organized, Easy-to-Navigate Platform That Boosts Team Efficiency

|my.SQM Auto QA
I like that it's very well organized and easy to log in and access. I find it very easy to navigate, locate calls, and ensure my agents are aware of any achievements, opportunities, and coaching sessions. Its efficiency has allowed us to optimize our work, and I also appreciate the fact that we can directly download any data we need at any time.
JK
Juhani K.
03/09/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Easy to Use, Feature-Rich Platform with Great Reporting and Real-Time Notifications

|my.SQM Auto QA
I like how easy the system is to use, it offers a wide range of features that make work easier. We can track performance, and it has a wealth of data that helps identify trends. I love that performance reports can be generated, and the platform allows you to receive immediate notifications.

About

Contact

HQ Location:
Coeur d'Alene, US

Social

@SQMGroup_

What is SQM Group?

SQM Group is a software company specializing in customer service QA management for call center agents. Our software solution helps call centers and agents improve FCR, Csat, provide great customer service, and reduce costs.We are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of our services is SQM™ Customer Service QA Software, FCR and Csat research, best practices consulting, and awarding for FCR and Csat performance. We help call centers to improve FCR, deliver a great Csat, reduce operating costs, and improve the Net Promoter Score. Our mySQM™ Customer Service QA Software is a SaaS-based subscription platform explicitly built for call centers. Our Personalized Intelligence™ software features assist agents, supervisors, managers, and analysts in measuring and improving FCR and customer experience.

Details

Year Founded
1996