EvaluAgent

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4.5 out of 5 stars
449 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2012
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evaluagent

449 reviews

The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.

Profile Name

Star Rating

328
104
9
2
6

EvaluAgent Reviews

Review Filters
Profile Name
Star Rating
328
104
9
2
6
JO
John Marc O.
CSRMid-Market (51-1000 emp.)
11/08/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Review about the Guide

|evaluagent
I can now check all of the mistakes I did on my task and review what I need to do for the next task I will be given
Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
11/05/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

A useful product

|evaluagent
I like the new features added specifically the AI features.
Ema R.
ER
Ema R.
Support LeadSmall-Business (50 or fewer emp.)
11/03/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Very user friendly, awesome customer service

|evaluagent
It improved with AI, still great, but became even better

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HQ Location:
Middlesbrough, GB

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What is EvaluAgent?

Use AutoQM, AI Agent observability and Conversation Intelligence to uncover what’s broken, fix it fast, and deliver a customer experience your competitors can’t match.

Details

Year Founded
2012