--- title: Autotask Reviews meta_title: 'Autotask Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 601 reviews by the users' company size, role or industry to find out how Autotask works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 601 scale: '5' date_modified: '2026-06-17' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Autotask Reviews **Vendor:** Kaseya **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 4.3/5.0 **Total Reviews:** 601 ## About Autotask Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value. Trusted by growing MSPs worldwide, Autotask helps teams deliver faster, more consistent service while maintaining clarity and control across every part of the business. ## Autotask Pros & Cons **What users like:** - Users appreciate the **ease of use** of Autotask, enhancing efficiency in managing service delivery and support. (65 reviews) - Users benefit from the **seamless integration** of Autotask, ensuring smooth ticket flow and efficient workflow management. (49 reviews) - Users value the **efficient ticket management** in Autotask, thanks to its smart summaries and user-friendly interface. (43 reviews) - Users appreciate the **automation features** of Autotask, streamlining tasks and enhancing operational efficiency. (30 reviews) - Users enjoy the **easy integrations** of Autotask, seamlessly connecting with tools like Datto RMM for enhanced management. (24 reviews) - Efficiency (24 reviews) - Customer Support (20 reviews) - Workflow Management (20 reviews) - Features (19 reviews) - Time Tracking (19 reviews) **What users dislike:** - Users find the **complex usability** of Autotask overwhelming, particularly with its myriad features and dated interface. (24 reviews) - Users find the **steep learning curve** challenging, requiring extensive time and effort to set up effectively. (18 reviews) - Users find Autotask lacking in **missing features** , particularly in advanced project management and automation capabilities. (17 reviews) - Users find the **limited functionality** of Autotask restrictive, impacting their workflow and overall satisfaction with the product. (16 reviews) - Users find Autotask to be **not user-friendly** , with clunky interfaces and steep learning curves affecting usability. (16 reviews) - Users face a **steep learning curve** with Autotask, making initial navigation and customization challenging. (14 reviews) - Users find **ticketing issues** challenging, with difficulties in searching and inadequate options in the drop-down menu. (14 reviews) - Outdated Interface (13 reviews) - Poor Design (13 reviews) - Clunky Interface (11 reviews) ## Autotask Reviews ### 1. Autotask: A Reliable, Centralized Hub with Strong Ticket Workflow Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Darren . | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Autotask?** Autotask does a good job keeping service operations centralized without needing multiple disconnected systems. The ticket workflow customization is one of the strongest parts of the platform because it allows us to adapt processes to different customer environments instead of forcing a rigid structure. We also like the visibility into technician workload, contract tracking, and recurring task management. Once configured properly, it becomes a reliable day-to-day operational hub for both reactive support and long-term client management. **What do you dislike about Autotask?** The platform is powerful, but some areas still feel overly complex for simple administrative tasks. Certain menus and configuration sections take longer to navigate than they should, especially for newer technicians. Reporting can also require more manual refinement than expected to get clean output for management or customer-facing summaries. Performance and UI responsiveness occasionally feel inconsistent depending on the section being used. **What problems is Autotask solving and how is that benefiting you?** Autotask has helped reduce operational overlap between ticket handling, customer communication, and technician scheduling. Before standardizing around it, a lot of information lived in separate systems or depended too heavily on manual follow-up. Having contracts, ticket queues, escalation paths, and time tracking tied together has improved accountability and made it easier to manage response expectations across multiple clients. It has also helped us identify workflow bottlenecks earlier and maintain more consistent service delivery as workload increases. ### 2. Streamlined Project Management with Some UI Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Robyn L. | Technical Project Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I basically live in Autotask every day as a Sales & Projects Coordinator. It has become an essential part of how I manage projects, coordinate sales activities, track tasks, and stay organized across multiple priorities. The efficiency it provides has made a huge difference in my workflow, helping me stay on top of deadlines, communications, and overall team collaboration. I appreciate how centralized and streamlined everything feels, with access to project management, ticketing, scheduling, and customer information all in one place. This saves a significant amount of time and keeps operations running smoothly. I'm also very excited about the upcoming features and improvements. Autotask continues to be a powerful platform that supports both sales and project coordination effectively, and I look forward to seeing how it continues to evolve. **What do you dislike about Autotask?** One area where Autotask could improve is the overall user interface and navigation. While the platform is very powerful, some features can feel a bit complex or require too many clicks to access important information quickly. A more modern and streamlined interface would make day-to-day tasks even more efficient. **What problems is Autotask solving and how is that benefiting you?** Autotask helps me manage projects and sales activities efficiently, streamlines my tasks, and keeps everything centralized in one place, greatly improving productivity and team collaboration. ### 3. Streamlined MSP Operations with Powerful Automation and Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** D S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Autotask?** Autotask provides strong ticketing, project management, time tracking, and billing functionality in a centralized PSA platform. The automation workflows and integrations with RMM, documentation, and backup platforms help streamline MSP operations and improve overall efficiency. The platform also offers good visibility into technician workloads, client communication, and service history. **What do you dislike about Autotask?** The platform is very feature rich, but the interface can feel dated and overwhelming at times, especially for new users. Certain workflows and configuration areas require multiple steps to navigate, and reporting customization can be more complex than expected. Performance can also occasionally feel slower when working with larger ticket queues or detailed searches. **What problems is Autotask solving and how is that benefiting you?** Autotask helps centralize ticket management, service delivery, time tracking, billing, and client communication into a single PSA platform. It improves operational efficiency by automating workflows, organizing service requests, and providing better visibility into technician workloads and SLA performance. The integrations with RMM and other MSP tools also help streamline daily operations and reduce manual administrative work. ### 4. Seamless Integration Boosts Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Justin C. | Lead Solutions Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Autotask?** I like Autotask's ability to link things together with other Datto and Kaseya products, which saves time and money. These integrations eliminate the need to waste time hunting for information that we have already asked clients for or that is already available in another product or tool. I like having a PSA that allows for tracking of projects, tickets, CRM info, and any other information that is necessary. **What do you dislike about Autotask?** I think Autotask could improve by utilizing deeper AI tools to proactively address issues. It would be great to have features that suggest solutions or automatically address basic issues like password resets. Having more AI tools to be able to search throughout the entire product will be great because right now you have to drill down and click through many screens. Right now it just takes too much time to click through and find what you're looking for unless you know exactly where it is. **What problems is Autotask solving and how is that benefiting you?** Autotask solved many problems by linking CIs, tickets, assets, and projects together, saving time and money by preventing the need to hunt for information already provided by clients or existing in other tools. Being able to link tickets, CIs, and other information together definitely helps speed things up and identify things before they become a problem. ### 5. User-Friendly Layout, Easy Dashboards, and Strong Compatibility **Rating:** 4.0/5.0 stars **Reviewed by:** Donovan E. | IT Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Autotask?** I like the layout of Autotask compared to other ticketing systems I’ve used before. It’s very user-friendly, and it’s easy to set up queues and visual dashboards. Tracking my time on a ticket is straightforward, and support is also easy to work with whenever I run into any issues. We also integrate it with other platforms and compared to other systems it has the most compatibility. **What do you dislike about Autotask?** I would like another way to track ticket time besides using the side bar. I've used the timer when you have the ticket open too but I often minimize & can be forgotten with all my other tickets. **What problems is Autotask solving and how is that benefiting you?** Centralizes ticketing, billing, and client management in one platform, improving efficiency, visibility, and response times. It helps streamline workflows, reduce manual work, and ensure nothing falls through the cracks. ### 6. Powerful MSP Automation, but a Cluttered UI and Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Jonathan N. | IT support, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Autotask?** Autotask does a great job centralizing ticketing, time tracking, and client management into one platform. It integrates well with other MSP tools and provides strong automation options that help streamline day-to-day operations and improve technician efficiency. **What do you dislike about Autotask?** The interface can feel cluttered at times, and some workflows take more clicks than they should. Reporting and customization are powerful but can have a learning curve, especially for newer users or smaller teams without dedicated administration resources. **What problems is Autotask solving and how is that benefiting you?** Autotask helps centralize ticket management, time tracking, and client communication across our service desk operations. It improves visibility into workloads, helps ensure tickets are properly documented and assigned, and streamlines billing and reporting processes. The automation and integrations also reduce manual tasks and improve response times for clients. ### 7. Autotask Streamlines IT Services with Powerful Automation and Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Luciana S. | IT Manager , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Autotask?** Autotask is resourceful in connecting all IT services together, from the time tracking, ticketing, CRM, among many. The program is remarkable in supporting automation, where it works efficiently for ticket routing, recurring billing, alerts, among many. The integration support with Autotask is versatile, enabling different tools like accounting software, Microsoft services, RMM platforms among others The reporting mechanisms from the software are outstanding and the app issues detailed customer support metrics, technicians performance and profitability The platform handles diverse clients environments, and this brings centralized management and business operations There is magnificent accountability that the software brings, includes the ticketing history, and the metrics of service delivery **What do you dislike about Autotask?** New users find Autotask as a complex application that overwhelms them in the first couple of months The UI looks very outdated, and the navigation is slightly difficult **What problems is Autotask solving and how is that benefiting you?** Autotask creates solid organization for all the IT operations and this includes proper customer communication and centralized tickets The process of billing is well centralized and all recurring transactions managed The app offers clear visibility on technicians work, and this involves ticket progress, workload and tracks time The customer help response is brilliant and there is large automation, to ensure simple solutions to frequently asked questions All business operations and systems are precisely handled by this app and this connects all departments Autotask gives proper operational reports and this includes profitability and performance of every stakeholder ### 8. Strong All-in-One solution for MSPs **Rating:** 4.0/5.0 stars **Reviewed by:** Aidan L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Autotask?** Autotask does a great job creating a centralized platform for ticketing, project management, time tracking, and client communication. It helps streamline day-to-day operations at an MSP and makes it easier to stay organized. Integrations with RMM and other tools are also incredibly helpful. **What do you dislike about Autotask?** The interface sometimes feels outdated, and some workflows require more clicks than they probably should. There is a learning curve for newer users, but the features for reporting and customization are extremely powerful and useful. **What problems is Autotask solving and how is that benefiting you?** Autotask helps solve the challenge of managing multiple clients, service tickets, projects, and technician workloads in one centralized system. Instead of juggling separate tools and spreadsheets, everything is organized in a single platform, which improves visibility and accountability across the team. It benefits daily operations by making ticket management more efficient, improving communication between technicians and clients, and helping track time and project progress more accurately. The automation and workflow features also reduce manual work, allowing the team to respond faster and stay more organized. ### 9. Clean, Customizable UI with Great Widgets and Strong Potential **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** Clean and customizable UI. Widgets are great but might lack some personalisations and an advanced programmable mode would be nice. theres some situations that are hard to work around but overall it's great. limitatio with the "default company" is to consider from the start. livereports has a good amount of limitations that we were not aware of so most advanced repport still have to be built inside Excel and we use livereport to export the data. lots of great content to come with auuto triage. **What do you dislike about Autotask?** Tiered licences would be nice—something like full tech/admin licences, plus another tier for external resources or internal resources that only need read-only access to certain parts. That kind of option would help spread and accelerate adoption. Paying a full-price licence for someone who just needs read access to a client account’s info seems like a lot, and having a lighter tier could make it easier to roll out more broadly. Also, having a third-party contact list for external people would be great: a shared contact list that could be used from any client for notification/transfer. Right now we can’t implement this, even with a bypass/workaround through support. **What problems is Autotask solving and how is that benefiting you?** Well, right now it solves a lot of our problems and needs—too many to list. It benefits us in many ways. Sorry for the lack of detail here. ### 10. Resourceful, Flexible IT Service Management with Real-Time Ticketing **Rating:** 4.5/5.0 stars **Reviewed by:** Rinalon E. | Threat Intelligence Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Autotask?** Autotask is resourceful in combining all IT services including project management, ticketing and even billing The program concentrates on ticketing and this brings efficiency in notifications and fast response time to customers The app connects successfully with IT items including others like accounting systems The dashboard is flexible, and we can tailor it to specific operational requirements The real time ticketing system improves on productivity **What do you dislike about Autotask?** The understanding of Autotask and seamless execution is something that bothers many users Autotask has complex configurations and this takes calls for IT support **What problems is Autotask solving and how is that benefiting you?** Autotask is remarkable in creating organization for IT operations and all operations are well centralized The concept of ticket management and handling is also well established by this app, and this helps in easy prioritization The automation of many IT services helps in time conservation and efficiency of job execution There is remarkable visibility on every department’s performance and this foster the decisions we make The app allows the scaling of IT services and this brings accommodations to the new business models ### 11. Efficient Helpdesk Tool with Room for Project Management Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** William j. | Information Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Autotask?** I like how strategic and organized Autotask is. It really helps our IT department be more organized, not just with our internal resources but also in tracking the influx of support tickets. I find its organization capabilities great for keeping up with devices and providing our end users with documentation resources. Although the setup was confusing at first, now that we've explored it, navigating Autotask has become easy. **What do you dislike about Autotask?** I feel the project management needs a little more work, especially for organizations that are not too deep with project management but want to use it as a tool to stay organized. Maybe more of being able to use an easier way to list the projects and assign them to your resources without having to place in a figure amount or being able to list out the projects and what needs to be done. The initial setup was confusing at first. **What problems is Autotask solving and how is that benefiting you?** I use Autotask for our Helpdesk, organizing all support requests from end users and aiding our processes, keeping up with devices, and providing resources on documentation, making our IT department more organized. ### 12. Versatile Platform with Integration Hurdles **Rating:** 3.5/5.0 stars **Reviewed by:** Liz S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I appreciate that Autotask serves as one place to manage most elements of our clients, making it a powerful bit of software with different elements that are pretty well joined together. It's beneficial for managing the relationship with a client from onboarding them in a project to managing their tickets. **What do you dislike about Autotask?** We need to update the client portal. We don't use the client portal at the moment because it's been awaiting an update for many years. The CRM system is pretty much useless. There's no way to track who has opened communications, who's read them, or monitor responses. It needs more of a document management system and a marketing system. Inventory is very difficult. **What problems is Autotask solving and how is that benefiting you?** I use Autotask for ticket management and to manage most elements of client relationships. It helps with onboarding and ticket management effectively. ### 13. Perfect for Managing Tickets and User Requests **Rating:** 5.0/5.0 stars **Reviewed by:** Tamer E. | Senior IT Service Desk Analyst II, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Autotask?** I like that Autotask helps me organize tickets and keeps me aligned with my goals. The dashboard is a feature I find particularly useful. It is easy to handle and allows me to write replies and save notes efficiently. I find managing user requests and handling the ticket queue straightforward with Autotask, and its setup was very easy. Overall, it has more features than the previous product I used. **What do you dislike about Autotask?** I need it to have email signatures enabled. I'd like an option to add my email signature. **What problems is Autotask solving and how is that benefiting you?** I use Autotask for handling user tickets and managing requests. It helps in organizing tickets and keeps me aligned with my goals. ### 14. Easy Ticket Management, Fast Performance, and Helpful AI Replies **Rating:** 5.0/5.0 stars **Reviewed by:** Leo S. | Technical Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Autotask?** Easy to manage tickets with different issues from different customers. It can integrate to IT Glue, Datto RMM. Easy to use. The AI function is good to help us rewrite the email to reply to customer. The speed of the system is good. **What do you dislike about Autotask?** So far nothing to dislike. It has some areas can be improved. **What problems is Autotask solving and how is that benefiting you?** It helps us as MSP to manage tickets and communicate with customer. It's easy for us to anaylze the tickets. It can generate reports to customer to address the issues what we fixed for them and show our values. The price is acceptable and worth the money ### 15. Good - Not Great **Rating:** 4.0/5.0 stars **Reviewed by:** Davis S. | Project Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Autotask?** Cooper Copilot has been the BEST new AI tool Autotask has implemented. It's helped our guys' time entries so much and makes the short summary grammatically correct. **What do you dislike about Autotask?** Building Reports in AT is good but not great. We typically have to purchase an Autotask expert to assist with building the reports as the site is rather confusing when attempting yourself. **What problems is Autotask solving and how is that benefiting you?** I don't have any issues or problems with Autotask. Sometimes I wish I could attach multiple documents to tickets at once, but not a big deal. ### 16. Versatile Tool with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Autotask?** I use Autotask for workload management and project management, and I really appreciate its role as a comprehensive professional services automation platform. The system effectively addresses inbound tickets from clients, overseeing the assignment and triage to our technicians, which is quite helpful. I particularly value its ticket notes feature and time entry for time sheets, which is crucial for billing and cost management. Additionally, the inbound ticketing via email processing and communication notes for ticket updates are features I leverage a lot. These tools make managing projects and client interactions much easier. **What do you dislike about Autotask?** The project management platform as a whole is poorly designed for project managers. **What problems is Autotask solving and how is that benefiting you?** Autotask helps with workload management, project management, and handles inbound tickets, assignment, and triage to technicians. It also facilitates ticket notes, time entry for timesheets, billing, and cost management for clients. ### 17. One Tool for All Departments—Convenient and Streamlined **Rating:** 4.0/5.0 stars **Reviewed by:** Jaime G. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** I like that all departments and areas can be in 1 tool. Our counterparts in Australia currently use several tools where we can use 1 - it's very convenient. **What do you dislike about Autotask?** Reporting could be better. I wish we had more control over some of the automated reports and the notifications that go out (I'd like to update some of the messages). More integrations to outside software would be great (like Microsoft projects). Resource forecasting is a challenge with current functionality. **What problems is Autotask solving and how is that benefiting you?** Autotask allows us to use 1 tool for multiple areas and departments. That is the biggest benefit. Even though there are some other tools that might work better for Delivery teams (for example), having everything in 1 system is more beneficial. ### 18. Autotask: A Comprehensive All-in-One Hub for Running an MSP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Autotask?** What I like best about Autotask is how comprehensive it is for managing an MSP operation. It brings ticketing, project management, contracts, billing, time tracking, and reporting into one platform. Once workflows are properly configured, it becomes a strong operational hub for managing technicians, customers, and service delivery efficiently. **What do you dislike about Autotask?** The platform can feel overwhelming at first because of how many features and configuration options it has. Some areas of the interface feel dated, and reporting customization can take time to fully learn and optimize. **What problems is Autotask solving and how is that benefiting you?** Autotask helps centralize service management, automate workflows, and improve organization across day-to-day operations. It reduces manual administrative work, improves ticket accountability, helps track technician productivity, and creates better visibility into business performance and customer support operations. ### 19. Seamless Integration, Structure Enhancer **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel M. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Autotask?** I love the integrations Autotask has with other Kaseya products like Datto RMM or IT Glue. They allow us to fast track a lot of our workflows. It is great because we don’t need to rewrite or rework the same ticket on other platforms, and it helps document the solution easily. It also allows us to deliver and follow up on support requests efficiently. The environment Kaseya built with available integrations on Autotask, not just with their apps but with third parties, adds significant value. **What do you dislike about Autotask?** The look and feel could use some more design. The menus seem a little bit dated. **What problems is Autotask solving and how is that benefiting you?** Autotask structures help requests, forwards them to my team, and helps escalate if needed. The integrations with Kaseya products streamline workflows by eliminating duplicate ticket entries and simplifying documentation and support. ### 20. Powerful Tool with Room for Improvement in Task Management **Rating:** 4.0/5.0 stars **Reviewed by:** Bruce G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** I like that Autotask keeps track of everything for us, making it a centralized spot for handling client issues efficiently. It's also very powerful, offering robust capabilities that can sometimes feel intimidating but generally help maintain effective workflows. I appreciate how simple it was to change our business models in Autotask, using its features like default contracts and exclusion sets, which, although complicated at times, work nicely once set up. **What do you dislike about Autotask?** The thing that trips us up the most is that if we're busy working on several tasks, we might be answering a ticket and then get interrupted with a higher priority item. And so we leave that ticket and do something else. And if we forget, that we were working on that ticket and we forget to send it, or maybe even close the ticket by mistake, it doesn't prompt to say, did you really mean to close this or whatever? And the work is gone, and we might even not remember that we didn't answer that ticket. If there was some way that Autotask could be a little bit smarter and if there had been a change in a ticket, it would maybe prompt you for whether that ticket should be closed or sent, something like that. We worked with one of the Datto or Kaseya engineers to do the initial setup. We could not possibly have done it without them. **What problems is Autotask solving and how is that benefiting you?** Autotask is a central hub for clients to report issues and track them, so we know when tasks are done or pending. ### 21. Essential for MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Andy O. | Executive: Managed Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** I like that Autotask runs our whole MSP covering CRM, Contracts, Projects, and Service Desk. It's designed specifically for MSPs, so it tackles time tracking and billing problems that general 'ticketing systems' do not. I appreciate the powerful dashboards as they give me clear insights into what exactly is going on and where we need to focus our efforts. Everyone in the business has tailored dashboards, helping them know exactly 'what's next.' Even though the UI could use some updates, I do like how the new interfaces are shaping up. **What do you dislike about Autotask?** The UI is tired in places - but we like how the new stuff is looking. **What problems is Autotask solving and how is that benefiting you?** Autotask runs our MSP, handling CRM, contracts, projects, and the service desk. It understands MSP needs like time tracking and billing, unlike other systems. Powerful dashboards show exactly what's happening and where to focus efforts. ### 22. Autotask: Highly Capable Ticket, Project, and Billing Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Russel M. | Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Autotask?** This is a highly capable ticket management platform with the capacity to track the assets which originate those tickets, provide history, bill labor using a variety of specified criteria, include expenses, and a whole lot more. Even if you get nothing else from Kaseya, Autotask is the go-to for managing tickets, projects, contracts, quotes, and billing. Pretty much any way you need to use it, for any purpose, it's up to the task. **What do you dislike about Autotask?** This is a powerful product, and that means complexity. Anyone who tells you that "powerful" and "complex" don't walk hand-in-hand is trying to sell you something that likely won't meet your needs. With that in mind, the power of this platform will give you an indication of just how much you're going to need to understand to make it work properly. If you don't take the time to fully understand and set the product up properly, and this will require quite a bit of that time, you're going to dislike the result. The faster you get into it and "just start using it," the faster you're going to make a mess that will take several times as long as it should to sort out and correct. Paid onboarding/setup services are available. If you don't have a lot of tolerance for reading documentation, watching technical videos, or you don't have a truly firm grasp of your organization's workflows (to include finance, if you'll be billing with this product), then you'll definitely want to task someone else with doing this for you, and Kaseya offer services with a price tag commensurate with the amount of work you don't want to do. **What problems is Autotask solving and how is that benefiting you?** Autotask manages the records of every system we touch, for any reason, along with billing and internal time tracking. It gives incredible flexibility, and provides scripted automations to which you can add to assist with your own workflows. ### 23. Reliable but Needs a More Streamlined Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Autotask?** Autotask is a solid platform for managing tickets, tracking time, and keeping projects organized all in one place. It does a good job tying together service desk, billing, and reporting, which makes day-to-day operations more efficient. The automation features help reduce repetitive work, and overall it provides good visibility into workloads and priorities. **What do you dislike about Autotask?** Autotask can feel clunky at times, especially when navigating between different modules, and the interface isn’t always the most intuitive for new users. Some actions take more clicks than they should, and reporting can be a bit rigid without extra customization. It can also run a little slow depending on what you’re doing, which can impact efficiency during busy periods. **What problems is Autotask solving and how is that benefiting you?** Autotask helps centralize our service desk, ticketing, time tracking, and billing into one system, which cuts down on switching between multiple tools. It makes it easier to stay on top of incoming requests, prioritize work, and ensure nothing falls through the cracks. The built-in automation and reporting also save time on administrative tasks and give better visibility into team performance and workload, which ultimately helps us operate more efficiently. ### 24. Reliable but Needs a More Streamlined Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Autotask?** Autotask is a solid platform for managing tickets, tracking time, and keeping projects organized all in one place. It does a good job tying together service desk, billing, and reporting, which makes day-to-day operations more efficient. The automation features help reduce repetitive work, and overall it provides good visibility into workloads and priorities. **What do you dislike about Autotask?** Autotask can feel clunky at times, especially when navigating between different modules, and the interface isn’t always the most intuitive for new users. Some actions take more clicks than they should, and reporting can be a bit rigid without extra customization. It can also run a little slow depending on what you’re doing, which can impact efficiency during busy periods. **What problems is Autotask solving and how is that benefiting you?** Autotask helps centralize our service desk, ticketing, time tracking, and billing into one system, which cuts down on switching between multiple tools. It makes it easier to stay on top of incoming requests, prioritize work, and ensure nothing falls through the cracks. The built-in automation and reporting also save time on administrative tasks and give better visibility into team performance and workload, which ultimately helps us operate more efficiently. ### 25. Great Workflow, But Needs a Visual Refresh **Rating:** 3.5/5.0 stars **Reviewed by:** Christian S. | IT Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Autotask?** The workflow is easy and simple to use over a long period of time **What do you dislike about Autotask?** The appearance is a bit ugly/ outdated and could do with a bit of modernisation **What problems is Autotask solving and how is that benefiting you?** As an IT engineer in a busy MSP, Autotask has pretty much become one of the tools I rely on every day. It pulls together ticketing, time tracking, asset management and projects into one place, which definitely helps keep things organised when workloads get messy. What Autotask Does Well Ticketing that actually works Easy enough to manage loads of tickets. Categories, quick notes, and automation make it simpler to prioritise and stay on top of things. Great integrations Works smoothly with Datto RMM, backup tools and other monitoring systems, so everything lands in one central spot. Cuts out a lot of duplication. Decent reporting The dashboards and reports are detailed and customisable, which helps when tracking SLAs or spotting recurring issues. Solid project and asset tracking Projects are easier to follow with milestones and dependencies, and asset info is stored neatly, which saves time when troubleshooting. Where It Falls Short UI feels outdated It works, but it looks a bit old and can be overwhelming for new engineers. Mobile app is lacking Fine for quick ticket updates, but not great for anything more involved. Automation is powerful but tricky You can do a lot with it, but setting it up isn’t always straightforward. ### 26. Impeccable Automation for Billing and Ticket Management **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandre B. | Fondateur, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Autotask?** I really appreciate the direct integration with Quickbook, which simplifies our administration. This feature has allowed us to automate invoicing immediately after closing a ticket, which is directly connected to our Quickbook. The automation has significantly reduced the time our assistant spent entering invoices, which has also decreased errors during manual entry. Additionally, the support received from an account manager facilitated the initial setup of Autotask. **What do you dislike about Autotask?** Nothing **What problems is Autotask solving and how is that benefiting you?** Autotask has allowed us to automate our billing and optimize ticket management, preventing the escape of critical tasks. The integration with QuickBooks reduces manual entry time and errors, freeing up time for our assistant. ### 27. Complete MSP Platform, But the Outdated UI Takes Too Many Clicks **Rating:** 3.5/5.0 stars **Reviewed by:** Edson M. | Service Delivery manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Autotask?** It’s a pretty complete platform. It has everything I need to run my MSP business. **What do you dislike about Autotask?** The UI feels outdated, requires too many clicks, and is slow. On top of that, many parts of the system don’t follow consistent UI standards, which makes the overall experience feel uneven. **What problems is Autotask solving and how is that benefiting you?** As I mentioned, it offers many tools and makes it easier to run my business. ### 28. Boosts Team Efficiency with Centralized Clarity **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Autotask?** I find Autotask amazing as it has significantly improved our team's efficiency. I like how it creates clarity by centralizing scattered MSP operations into one visible system. Tasks like tickets, emails, time entries, contracts, billing, and projects are all organized in one place, which prevents anything from getting lost. This clarity makes it easier to stay efficient, accountable, and focused on solving problems in a fast-paced service desk. Additionally, the initial setup was easy, which I appreciate. **What do you dislike about Autotask?** Nothing **What problems is Autotask solving and how is that benefiting you?** Autotask turns scattered MSP operations into a visible system, centralizing tickets, emails, and billing. It organizes priorities and communication, making our team more efficient and accountable, with nothing lost in the shuffle. ### 29. A Robust PSA That Streamlines Tickets, Invoicing, and Customer Data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Autotask?** There’s so much to autotask it is hard to pin point what’s the best features. It’s a robust PSA tool for our company and offers a great experience for us to work tickets, invoice, and store customer data. **What do you dislike about Autotask?** It’s so robust it took a long time to implement and we barely use it to it’s potential. **What problems is Autotask solving and how is that benefiting you?** It’s giving us a platform to track tickets and bill for time properly. We love the data we can get from it to look at our business profitability as a whole. ### 30. Quick Access to Service History Makes Onboarding New Techs Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Gregory M. | Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** The ticket system’s ability to quickly pull up information on previously serviced tasks makes it very easy for new technicians to get up to speed. **What do you dislike about Autotask?** If someone replies within an email thread for Autotask that still includes the Autotask support email address, it creates a new ticket assigned to that firm instead of linking the reply to the existing ticket. **What problems is Autotask solving and how is that benefiting you?** Autotask makes it easy for us to monitor incoming tickets at any hour of the day, which helps ensure our clients aren’t delayed in receiving the support they need. ### 31. Continuous Improvements and Modern Integrations That Strengthen Our Systems **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Autotask?** The continuous improvements, and keeping up to date with integrations and new technology, like AI. Helping us have better systems. **What do you dislike about Autotask?** Better documentation how things work. We were with ConnectWise for 11 years, and in their support portal, they had vidoes you could find to walk you through steps. Sometimes the documentation does not explain things clearly. Live Reports and not friendly. Would like better reportings so we don't have to use another 3rd party vendor. **What problems is Autotask solving and how is that benefiting you?** Ability to manage the core functionality of our business. ### 32. Centralized Operations Made Easy, Despite Outdated Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Phillip P. | Cyber Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2025 **What do you like best about Autotask?** Autotask has become an essential part of our daily operations. By keeping all our tickets, projects, and billing centralized, it makes it much easier for our team to stay organized. The integration with Datto RMM functions smoothly, allowing us to connect technical work directly to the service desk. Although it takes a little time to get familiar with the layout, once you do, it proves to be a powerful system that significantly reduces administrative workload. **What do you dislike about Autotask?** While the interface occasionally feels somewhat outdated and certain sections could be more user-friendly, overall it remains a reliable platform that meets our needs. **What problems is Autotask solving and how is that benefiting you?** Autotask has made it much easier for us to manage everything in a single location—tickets, projects, contracts, and billing are all interconnected, which saves us considerable time and helps minimize errors. Tracking workloads across the team has become more straightforward, ensuring that nothing is overlooked. The integration with Datto RMM is also valuable, allowing us to convert alerts directly into tickets so that issues are recorded and addressed more quickly. Overall, Autotask has enhanced our efficiency and given us better visibility into all our client work. ### 33. Great for Organizing and Prioritizing Technical Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Alston H. | Senior IT Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Autotask?** Helps to organize technical issues. Also a great tool to prioritize incidents. **What do you dislike about Autotask?** Automation can improve. Being internal IT I dissect my users by property. The only way I can do that is by manually moving them into those respective containers. Which proves to be non efficient. **What problems is Autotask solving and how is that benefiting you?** Improving workflows. It's benefiting me by organizing tickets better. ### 34. Effortless Ticket Management, Seamless Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** I really like how Autotask makes managing everything service desk related very easy. It simplifies working with tickets and the workflows help with automating jobs. I find it quite simple and efficient for my job. The third-party integrations are another highlight because they allow us to sync our platforms together and use automations effectively. The initial setup was very straightforward to get going. **What do you dislike about Autotask?** Sometimes workflows can be difficult to build. It isn’t as easy as you think and things don’t flow the way you think. You can get around it but sometimes you need to really think. **What problems is Autotask solving and how is that benefiting you?** I find Autotask simplifies managing everything service desk related, makes ticket handling easy, and automates workflows and jobs efficiently. ### 35. Our Day to Day Workplace online the Savior of the Day **Rating:** 5.0/5.0 stars **Reviewed by:** Lorenzo B. | 1st Line Support Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Autotask?** Autotask is the bread winner of all of the helpdesk systems its the for runner and the best of all the product lines I have ever had to use in my career, Its ease to use and very easy to customise to your liking and especially easy to setup for what you need. it provides you as the engineer tools and information so seamlessly that customers actually prefer to reach out and log tickets via email so that they can get support, this sorts out customer support as well as provides us as engineers r=time to work on their cases efficiently. we use everything and every tool where and when applicable on a day-to-day basis even over weekends where needed and from our mobiles as well. it's so easy to have this integrated into all of RMM as well as MS office applications SharePoint links and machine details via document manager and configuration items to remind us of when warranties expire it's a phenomenal tool **What do you dislike about Autotask?** there is so much to learn that it takes a few moments to actually take all of the potential and powerful tools in which is not a downside at all there is non. just patiently take your time to learn what tools you have available and you will be amazed **What problems is Autotask solving and how is that benefiting you?** everything it is literally the first application I login to in the morning and the last application I close so that I can keep track of all my work i need to do its what we use to manage and monitor our work its out helpdesk system ### 36. Effortless Business Management, Needs Better Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Seth O. | Technician/Manager/Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** I use Autotask for invoicing, ticket management, and keeping my business running. I find it easy to use, and the dashboards give me quick insight into what's going on in my company. I truly love everything about it and had a very easy initial setup. **What do you dislike about Autotask?** Live reports would be a really great tool but it's too complicated, more education and or more streamlined process would be amazing. Reports are king but I find myself looking for a third party since it's so hard **What problems is Autotask solving and how is that benefiting you?** I use Autotask for invoicing, ticket management, and keeping my business running. It solves employee work tracking, manages support needs, and acts as a central tool hub as the 'source of truth.' ### 37. Best PSA in the game **Rating:** 4.0/5.0 stars **Reviewed by:** Justin G. | Managed Services Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** Autotask has been an excellent solution for our business. It brings everything we need into one platform—ticketing, project management, time tracking, and reporting—which helps us stay organized and efficient. The interface is clean and intuitive, and once you get used to it, it really streamlines day-to-day operations **What do you dislike about Autotask?** Live report designer requires a PHD to use. The fact that support won’t help with reports tells you how awful it is. It’s so hard to create a report YOU won’t even support it. **What problems is Autotask solving and how is that benefiting you?** Ticketing mainly. ### 38. Intuitive Interface That’s Easy to Adapt to Our Workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I feel like the interface is pretty intuitive and when I come up with an idea on how to modify my work flow, it's usually pretty easy to accomplish that change. **What do you dislike about Autotask?** I don't know if there's anything that I dislike about Autotask. Usually I can fix it to work how I need it, especially wiht the help of support. **What problems is Autotask solving and how is that benefiting you?** The problem of organizing the tickets and assigning them in a way that makes sense and is time efffective. ### 39. The trifecta of IT operations **Rating:** 5.0/5.0 stars **Reviewed by:** Yawhann C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Autotask?** Bringing together Autotask Ultimate, Datto RMM, and IT Glue along with Network Glue and MyGlue was a brilliant move. Adding even more tools such as Kaseya Quote Manager, ConnectBooster, and myITprocess really completes the package. Having a rock star account manager on my side to help escalate support issues is really what transformed my operations. With comprehensive implementation services, we were able to onboard and understand how K365 Ops interoperates fully. Any stack of IT operations tools is complicated, but Kaseya makes it easy to use with tons of integrations. We use them daily and couldn’t imagine running the business without them. Shifting from a reactive break/fix approach to running a full-service IT business proactively is exactly the kind of evolution that any new MSP or T&M IT business truly needs. **What do you dislike about Autotask?** The only downside is having to handle all the negativity from Kaseya critics. My advice is to stay calm and keep moving forward! **What problems is Autotask solving and how is that benefiting you?** K365 Ops solves the daily operations of IT service delivery and vCIO, which positions us as business partners with clients, keeping us a cut above the rest of other MSPs out there. ### 40. Versatile ticket creation, easy operation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** I appreciate that Autotask's interface is easy to understand and clear. There are many ways to create tickets in different ways, and the workflows make the tasks easier. The initial setup of Autotask was well manageable. **What do you dislike about Autotask?** The digital customer acceptance via the app is problematic for me. I can have the customer sign off, but there is no nice solution for remote maintenance. An acceptance process with a suitable workflow would be desirable so that we receive information if the customer does not accept the service as it is. **What problems is Autotask solving and how is that benefiting you?** Autotask offers many ways to create tickets in different ways and has workflows that make work easier. ### 41. Versatile All-in-One UI That Streamlines Daily Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** There are a number of utilities all rolled into one UI. Extremely versatile and customizable across many industries. Cuts down on having multiple platforms to track/manage day to day operations. **What do you dislike about Autotask?** Oftentimes after updates, there tend to be a number of bugs that can hinder performance. Kaseya is typically quick to resolve. **What problems is Autotask solving and how is that benefiting you?** Managing and tracking day to day operations. Allows us the ability to track daily work while having numerous reports we can run to compare metrics ### 42. Easy API Integrations, But Reporting and Ticket Routing Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Anju R. | Chief Strategy Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Easy to set-up api integrations. Flexible options for contracts at-up and invoice creation is smooth. **What do you dislike about Autotask?** Kaseya ops has not been a smooth transition - login to existing apps such as Autotask needs a constant reset. Lack of flexibility in ticket routing. Custom report creation is clunky and not intuitive. Would be great to have a robust reporting capability especially for management/ leadership teams. **What problems is Autotask solving and how is that benefiting you?** Automation in billing/invoicing process. ### 43. Autotask Has Everything Our IT Business Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel B. | Lead Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Autotask has everything an IT business needs, and the integrations with other Kaseya tools make working on the platform much easier. **What do you dislike about Autotask?** Since Autotask has so many features, sometimes it can be difficult to find the changes you want to make. **What problems is Autotask solving and how is that benefiting you?** Autotask has solved our problem of tracking customer requests and ticketing. Previously, we did it all manually, so this has been a big improvement to our workflow. ### 44. Highly Customizable with Effective Workflow Management **Rating:** 4.5/5.0 stars **Reviewed by:** Marri F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I like Autotask's customization features, especially the workflow rules and custom dashboards that help me track KPIs. These elements make managing tickets as part of the PSA ticketing help desk system more efficient. **What do you dislike about Autotask?** I find the training tutorials lacking. I would prefer on-screen tutorials of products rather than just articles and forums. **What problems is Autotask solving and how is that benefiting you?** Autotask helps with operational and organizational needs for tickets, offering customization features with workflow rules and custom dashboards to track KPIs. ### 45. Great Integrations, but an Outdated, Slow UI and Little AI Progress **Rating:** 1.5/5.0 stars **Reviewed by:** A. R. | CTO / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Integration with other software like RMM, Customer Support **What do you dislike about Autotask?** Integration ;) Slow UI, looks very old, very slow development, almost no AI stuff, lots of promises but very slow movement **What problems is Autotask solving and how is that benefiting you?** Unified software for MSP ### 46. Effortless Ticketing with Room for Integration Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Adam W. | Tier 3 System Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I like Autotask's ease of use and the scheduling works well, too. **What do you dislike about Autotask?** I wish that Autotask integrated a little better with Datto RMM and IT Glue. It would be nice if when creating a new user it would just sync with Autotask and auto create the users in the other platforms. **What problems is Autotask solving and how is that benefiting you?** Autotask helps us easily assign tickets to techs and schedule times for issues, improving our PSA and ticketing system. ### 47. Critical to our Business **Rating:** 4.5/5.0 stars **Reviewed by:** Phil C. | Technical Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Autotask?** Smart Ticket Summary - Gives a summary of the ticket to save having go look through the entire history. Smart Resolution Summary - summarises actions taken and solutions provided. We have also started to use additioanl features such as To-do lists and actions. **What do you dislike about Autotask?** Projects needs some work in terms of functionality. I beleive this is in the roadmap for the end of this quarter. The entire product needs a facelift and the app needs some serious work. **What problems is Autotask solving and how is that benefiting you?** Allows us to manage customer support tickets, from their priority to them being escalted. Allows me to see if we are meeting SLAs and whether sutomers are exceeding their allocated contract time. ### 48. Customizable Dashboards Improve Efficiency, but HTML Limitations Hinder **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Autotask?** I love how Autotask serves as a comprehensive Professional Services Automation (PSA) tool that effectively helps in building and managing help desk tickets. The system’s ability to prioritize and assign tickets to technicians makes the workflow much more streamlined. I also appreciate its functionality for scheduling custom visits and calls, which aids in organizing services efficiently. The integration with data RMM and other tools enhances its utility, bringing additional troubleshooting information directly into the ticket management system. This integration ensures all data from various platforms is centralized, so I don’t have to access multiple systems to get a complete overview of all the tickets. The dashboards in Autotask are particularly impressive, with fully customizable features that allow me to adjust them according to our office needs. This customization aids in spotting critical or high-priority tickets immediately, creating alerts that enable technicians to respond to pressing issues as quickly as possible. The multi-language support and email integration capabilities further extend its usefulness, making it easier to manage tickets and communicate with clients. Overall, Autotask provides a highly integrated, flexible solution that enhances productivity and efficiency in ticket management. **What do you dislike about Autotask?** I find that the email ticket creation process in Autotask is quite problematic because it doesn't support HTML. This causes everything to come through as rich text, which complicates the formatting. URLs are rewritten, and tables are not formatted correctly when tickets are sent via email. This lack of HTML support is a major downside as it disrupts the clarity and organization of ticket information. **What problems is Autotask solving and how is that benefiting you?** I use Autotask to streamline ticket management by integrating tickets from various sources, prioritizing them, and scheduling necessary actions, improving team efficiency. ### 49. Powerful for Ticket Management, Needs Workflow Refinement **Rating:** 5.0/5.0 stars **Reviewed by:** David D. | Network Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** I really like how Autotask manages ticket workflow efficiently. The automations you can configure are particularly useful in routing ticketing, enhancing operational efficiency. Additionally, the introduction of new technologies, such as the Cooper bought technology, greatly assists in summarizing or rewording technician notes to make them more legible for end users, which I find really great. The system's ability to make these technical details more accessible and user-friendly really stands out. **What do you dislike about Autotask?** I find the project workflow in Autotask could use some updating to better align with our specific needs. Despite discussing this with Kaseya, it remains an area of concern. Additionally, my sales department is dissatisfied with how the opportunities feature functions, as it doesn't fully meet their needs. We are hoping for better guidance on its usage and improvements in managing and viewing opportunities across multiple resources. Moreover, the initial setup of Autotask was challenging due to its size and complexity, requiring a significant investment of time to establish a base configuration. **What problems is Autotask solving and how is that benefiting you?** I use Autotask for managing tickets and company records, helping streamline our workflow. It automates ticket routing and makes technician notes clearer for users, though product and sales opportunity management could be improved. ### 50. Essential PSA Tool with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Mike V. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Autotask?** I like that Autotask keeps information very organized and easy to access. I've been using it for a long time, and I think it's a great PSA. The initial setup was very easy, making it convenient to start using the system. **What do you dislike about Autotask?** It sometimes takes a lot of clicks to get to the information that I need to modify. **What problems is Autotask solving and how is that benefiting you?** Autotask holds all our ticketing data, time entries, and essential company information, keeping it organized and easy to access. ## Autotask Discussions - [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) - 2 comments, 1 upvote - [View Autotask pricing details and edition comparison](https://www.g2.com/products/autotask/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-17+02%3A47%3A16+-0500&secure%5Bsession_id%5D=ac8c4899-a666-478a-975c-2733e581b66c&secure%5Btoken%5D=8d8dc3fd36ae2dfef1a7fee13b023fc539d87685c9fac361abe86de21fe4896e&format=llm_user) ## Autotask Integrations - [Accelo](https://www.g2.com/products/accelo/reviews) - 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[QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Workforce](https://www.g2.com/products/quickbooks-workforce/reviews) - [RocketCyber](https://www.g2.com/products/rocketcyber/reviews) - [SaaS Alerts](https://www.g2.com/products/saas-alerts/reviews) - [SalesBuilder Plus](https://www.g2.com/products/salesbuilder-plus/reviews) - [ScalePad Backup Radar](https://www.g2.com/products/scalepad-backup-radar/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScalePad Quoter](https://www.g2.com/products/scalepad-quoter/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [SherWeb Hosted Exchange](https://www.g2.com/products/sherweb-hosted-exchange/reviews) - [Sophos Central](https://www.g2.com/products/sophos-central-2022-06-17/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [TopLeft](https://www.g2.com/products/topleft/reviews) - [Traverse](https://www.g2.com/products/northwoods-consulting-partners-inc-traverse/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) ## Autotask Features **Administration** - Change Management - Asset Management - Reports & Analytics **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics** - Forecasting - Reporting - KPIs **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Standard Integrations - Workflow - Access Management **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance ## Top Autotask Alternatives - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - 4.0/5.0 (555 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,290 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,161 reviews)