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Kaseya MDR (formerly RocketCyber) Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Kaseya Solutions
(1)

See how Kaseya products can work together to solve real problems.

Kaseya MDR (formerly RocketCyber) Reviews (62)

Reviews

Kaseya MDR (formerly RocketCyber) Reviews (62)

4.4
62 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the 24/7 monitoring and quick response times from the support team, which help them feel secure and informed about potential threats. The product's ease of use and straightforward setup process are also frequently highlighted, making it accessible for teams without extensive security expertise. However, some users note that the interface can be sluggish at times.

Pros & Cons

Generated from real user reviews
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Darren .
D
Darren .
Small-Business (50 or fewer emp.)
"Centralized Threat Visibility and Actionable Detection Across Environments"
4/5
What do you like best about Kaseya MDR (formerly RocketCyber)?

RocketCyber has been effective for improving centralized threat visibility across endpoints, cloud services, and network activity without requiring a fully separate SOC workflow internally. The platform helps surface suspicious behavior and potential indicators of compromise in a more actionable format, which reduces the amount of time spent manually correlating alerts from different systems. We also appreciate the integration with existing MSP-focused tooling because it simplifies deployment and ongoing monitoring across multiple customer environments. The managed detection aspect adds additional operational value by helping identify issues that might otherwise be overlooked during normal day-to-day administration. Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

Alert tuning and escalation handling can still require refinement depending on the environment and sensitivity level desired. In larger or more complex deployments, some alerts may lack deeper contextual detail during investigation, which can lead to additional manual verification work. Reporting customization could also be more flexible for organizations wanting highly tailored executive summaries or long-term security trend analysis. While the platform provides strong visibility overall, some advanced response workflows still depend on external tooling or manual intervention. Review collected by and hosted on G2.com.

Carmen V.
CV
Carmen V.
TSU
Computer & Network Security
Small-Business (50 or fewer emp.)
"Excellent for detecting unauthorized connections and isolating endpoints"
5/5
What do you like best about Kaseya MDR (formerly RocketCyber)?

I love this tool for its ability to detect unauthorized connections, outside the zone established by the client, capable of isolating the endpoint. Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

I like it a lot, I have no bad experience with it Review collected by and hosted on G2.com.

Nicolás C.
NC
Nicolás C.
Small-Business (50 or fewer emp.)
"Powerful Endpoint and Network Monitoring for Our Clients"
5/5
What do you like best about Kaseya MDR (formerly RocketCyber)?

It helps us monitoring endpoint but specially networks in our clients Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

At the beginning I didn’t understand why it was a different product. Sometimes a lot of products confused but once you understand how big this one is you get why they developed as an individual section Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Simplifies Security Alert Triage, But Needs Careful Tuning"
3.5/5
What do you like best about Kaseya MDR (formerly RocketCyber)?

I like that RocketCyber gives a simple way to monitor security alerts across different tools without needing to live in every console. It helps centralize what matters and makes day-to-day triage easier. Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

One thing I dislike is that the alert quality can depend a lot on tuning and integrations. If it is not configured well, it can feel noisy or miss the context you want. Review collected by and hosted on G2.com.

Simon L.
SL
Simon L.
Virtual IT Manager
Small-Business (50 or fewer emp.)
"Seamless Integration with Kaseya, Simplified Setup"
4/5
What do you like best about Kaseya MDR (formerly RocketCyber)?

I really appreciate how RocketCyber integrates into the rest of the Kaseya stack. It is a great help. The Kaseya integration team took care of all the setup, making sure it was all set correctly right from when it was first implemented. This removed a lot of the headache of making sure things worked correctly, so we didn't have to handle it ourselves blindly. Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

There have been a few problems with duplicate organizations appearing within the dashboard. It's a minor issue, and it's easily resolved. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"24/7 Monitoring and Centralized Threat Visibility with RocketCyber"
4.5/5
What do you like best about Kaseya MDR (formerly RocketCyber)?

What I like best about RocketCyber is the 24/7 monitoring and the ability to centralize threat detection across endpoints, networks, and cloud environments. The platform provides valuable visibility while helping reduce the workload on internal IT staff. The integration with other MSP tools also makes management more efficient. Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

Alert noise can occasionally be an issue, especially during initial deployment and tuning. Some investigations still require manual review to determine priority, and reporting customization could be more flexible in certain areas. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Simple configuration and effective security for endpoints and users"
5/5
What do you like best about Kaseya MDR (formerly RocketCyber)?

I like this application for its ease of configuration; it offers quite effective endpoint and user security against unauthorized connections. Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

I like it and can't say bad things about it. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Exceptional Security, Unmatched Support"
4.5/5
What do you like best about Kaseya MDR (formerly RocketCyber)?

I like receiving direct calls and emails from Kaseya MDR when an incident or issue occurs, as they come quickly and help me stay informed. I also find the initial setup incredibly easy and straightforward, which made getting started a breeze. Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

no issue yet Review collected by and hosted on G2.com.

Sam K.
SK
Sam K.
Strategic Account Manager
Small-Business (50 or fewer emp.)
"AI-Powered First-Line Triage with Seamless Human Follow-Up"
4.5/5
What do you like best about Kaseya MDR (formerly RocketCyber)?

I love the fact that they have now incorporated AI into the first layer of triage. Followed by human intervention. Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

It can sometimes be slow to load, but the fact that that is the issue shows how good the Tool is. Review collected by and hosted on G2.com.

Danessa P.
DP
Danessa P.
Operations Director
Small-Business (50 or fewer emp.)
"Quick responses to login incidents"
5/5
What do you like best about Kaseya MDR (formerly RocketCyber)?

Always give a quick response to incidents that arise with unrecognized logins with records previously registered in the system. Review collected by and hosted on G2.com.

What do you dislike about Kaseya MDR (formerly RocketCyber)?

I have no bad comments about the application. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

Average Discount

9%

Kaseya MDR (formerly RocketCyber) Comparisons
Kaseya MDR (formerly RocketCyber) Features
24/7 support
Proactive report alerts
Proactive threat hunting
Automated remediation
Automated investigation