1. [Home](https://www.g2.com/) 2. ... 3. [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) 4. [Autotask Discussions](https://www.g2.com/products/autotask/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9fe68a4b30c295f2cb99e52be20e0e26/autotask.png "Product Avatar Image") ![Reward for good Autotask reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/38891/medal.svg "Reward for good Autotask reviews") ](/products/autotask/reviews) [ Autotask ](/products/autotask/reviews) (643)4.3/5 Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value. Trusted by growing MSPs worldwide, Autotask helps teams deliver faster, more consistent service while maintaining clarity and control across every part of the business. Show More * * * ### 23 Discussions ### 23 Participants ### 51.0 Nps Score Already have Autotask? ### All Autotask Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Autotask Professional Services Automation (PSA) used for? ](/discussions/autotask-professional-services-automation-psa-what-is-autotask-professional-services-automation-psa-used-for) What is Autotask Professional Services Automation (PSA) used for? [ Professional Services Automation Software ](https://www.g2.com/tags/professional-services-automation-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Professional Services Automation Software Questions ](https://www.g2.com/topics/professional-services-automation) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Autotask+questions+and+get+answers+from+expert+users+in+our+Autotask+Discussions+section.&title=Autotask+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fautotask%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Autotask+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fautotask%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fautotask%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Autotask+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fautotask%2Fdiscuss%0aAsk+Autotask+questions+and+get+answers+from+expert+users+in+our+Autotask+Discussions+section.) 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