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Compare Autotask and SuiteProjects Pro 
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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Mid-Market (58.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskSuiteProjects Pro
Star Rating
(230)3.7 out of 5
Market Segments
Mid-Market (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SuiteProjects ProSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in overall user satisfaction, boasting a significantly higher G2 Score compared to SuiteProjects Pro. Users appreciate its comprehensive features, particularly in managing help desk tickets and automating workflows, which enhances operational efficiency.
- Users say that SuiteProjects Pro offers a unique advantage by enhancing MS Project with enterprise-level governance and resource management. Reviewers highlight its intuitive design, making it user-friendly for project managers, which can be a strong point for teams already familiar with MS Project.
- According to verified reviews, Autotask's implementation process is praised for being efficient and effective, with many users noting the helpfulness of its analytics and reporting features. This contrasts with SuiteProjects Pro, which has received less recent feedback, indicating potential challenges in user adoption and support.
- Reviewers mention that SuiteProjects Pro shines in specific project management capabilities, such as advanced resource management and reporting. Users have noted its effectiveness in requirement gathering, which can be beneficial for teams focused on detailed project planning.
- G2 reviewers highlight Autotask's strong support quality, with a score that reflects its ability to assist users effectively. This is particularly important for small businesses that rely on responsive support to navigate their operational challenges, while SuiteProjects Pro's support quality is perceived as slightly less robust.
- Users report that while SuiteProjects Pro has strong features for project tracking and resource management, Autotask's ability to prioritize and assign help desk tickets is a game-changer for many organizations. This functionality is crucial for maintaining workflow efficiency, especially in fast-paced environments.
Pricing
Entry-Level Pricing
Autotask
No pricing availableSuiteProjects Pro
No pricing availableFree Trial
Autotask
No trial information availableSuiteProjects Pro
Free Trial is available
Ratings
Meets Requirements
8.5
447
7.7
204
Ease of Use
8.0
479
7.1
205
Ease of Setup
7.5
367
6.7
117
Ease of Admin
7.7
265
7.0
125
Quality of Support
8.2
416
7.5
168
Has the product been a good partner in doing business?
8.4
257
7.4
117
Product Direction (% positive)
8.5
445
6.2
198
Features by Category
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
8.2
24
|
Verified
7.1
178
|
Verified
8.2
22
|
Verified
6.1
175
|
Verified
8.0
19
|
Verified
7.2
180
|
Verified
7.8
20
|
Verified
Project Management
6.9
179
7.8
29
|
Verified
7.0
177
|
Verified
8.3
30
|
Verified
7.3
173
|
Verified
7.7
24
|
Verified
7.6
174
|
Verified
8.1
28
|
Verified
Accounting
7.2
173
7.4
24
|
Verified
7.3
172
|
Verified
7.8
25
|
Verified
6.5
166
8.0
21
6.8
170
7.8
24
|
Verified
6.5
168
|
Verified
8.1
25
|
Verified
Portfolio Management
6.8
168
8.2
18
6.8
167
8.5
17
6.6
165
7.7
19
6.6
164
8.2
18
Analytics
6.7
167
|
Verified
8.0
24
|
Verified
7.4
172
|
Verified
8.1
28
|
Verified
7.4
168
|
Verified
8.2
22
|
Verified
Administration
7.8
176
|
Verified
7.8
24
|
Verified
8.2
171
|
Verified
8.6
22
|
Verified
8.0
173
|
Verified
8.4
21
|
Verified
Platform
8.3
171
|
Verified
8.3
20
|
Verified
7.4
160
|
Verified
8.3
20
|
Verified
8.6
172
|
Verified
8.2
24
|
Verified
6.4
164
|
Verified
7.5
19
|
Verified
4.7
161
|
Verified
7.6
17
|
Verified
Generative AI
5.8
88
8.2
13
6.1
88
8.2
13
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
228
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.6
223
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and SuiteProjects Pro are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
SuiteProjects Pro has no unique categories
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuiteProjects Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Computer Software
25.9%
Information Technology and Services
24.1%
Marketing and Advertising
7.6%
Management Consulting
5.4%
Accounting
4.0%
Other
33.0%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
Can I integrate OpenAir with my other systems?
1 Comment
Official Response from SuiteProjects Pro
When it comes to integration with your existing infrastructure, OpenAir is designed as an enterprise-grade solution. OpenAir includes an open API and the...Read more
How long does it take to implement OpenAir?
1 Comment
Official Response from SuiteProjects Pro
Oracle+NetSuite deliver most OpenAir implementation ourselves. We have an industry-leading success rate and are typically able to complete the...Read more
Is OpenAir "True Cloud"?
1 Comment
Official Response from SuiteProjects Pro
Yes. OpenAir is, and has always been, a cloud solution. This means more than just being hosted: OpenAir is configurable, can be changed over time to adapt...Read more
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