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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Mid-Market (58.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about AutotaskSuiteProjects Pro
Star Rating
(229)3.7 out of 5
Market Segments
Mid-Market (58.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SuiteProjects ProSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OpenAir PSA excels in its Ticketing System, achieving a high rating of 9.2, which reviewers mention significantly enhances their incident management capabilities compared to Autotask's lower rating in this area.
- Reviewers mention that Autotask PSA shines in Performance and Reliability, with a score of 8.7, indicating a more stable experience, while OpenAir PSA's performance rating is slightly lower at 8.2, suggesting potential reliability concerns.
- G2 users highlight that OpenAir PSA's Project Management features, particularly in Project Tracking (8.2), are more robust than Autotask's (7.3), allowing for better oversight and management of ongoing projects.
- Users on G2 report that Autotask PSA offers superior Quality of Support with a score of 8.1, which reviewers say contributes to a more satisfactory user experience, while OpenAir PSA's support rating is lower at 7.5.
- Reviewers mention that OpenAir PSA's Budget Tracking feature (8.1) is more effective than Autotask's (6.7), providing users with better financial oversight and control over project budgets.
- Users say that Autotask PSA's Mobile Access is less favorable, scoring only 6.6, while OpenAir PSA's mobile functionality is rated at 7.5, indicating a more user-friendly mobile experience for on-the-go management.
Pricing
Entry-Level Pricing
Autotask
No pricing availableSuiteProjects Pro
No pricing availableFree Trial
Autotask
No trial information availableSuiteProjects Pro
Free Trial is available
Ratings
Meets Requirements
8.5
447
7.7
203
Ease of Use
8.0
479
7.1
204
Ease of Setup
7.5
367
6.7
116
Ease of Admin
7.7
265
7.0
125
Quality of Support
8.2
416
7.5
167
Has the product been a good partner in doing business?
8.4
257
7.4
117
Product Direction (% positive)
8.5
445
6.2
197
Features by Category
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
8.2
24
|
Verified
7.1
178
|
Verified
8.2
22
|
Verified
6.1
175
|
Verified
8.0
19
|
Verified
7.2
180
|
Verified
7.8
20
|
Verified
Project Management
6.9
179
7.7
28
|
Verified
7.0
177
|
Verified
8.2
29
|
Verified
7.3
173
|
Verified
7.7
24
|
Verified
7.6
174
|
Verified
8.0
27
|
Verified
Accounting
7.2
173
7.4
24
|
Verified
7.3
172
|
Verified
7.8
25
|
Verified
6.5
166
8.0
21
6.8
170
7.8
24
|
Verified
6.5
168
|
Verified
8.1
25
|
Verified
Portfolio Management
6.8
168
8.2
18
6.8
167
8.5
17
6.6
165
7.7
19
6.6
164
8.2
18
Analytics
6.7
167
|
Verified
8.0
24
|
Verified
7.4
172
|
Verified
8.0
27
|
Verified
7.4
168
|
Verified
8.2
22
|
Verified
Administration
7.8
176
|
Verified
7.8
24
|
Verified
8.2
171
|
Verified
8.6
22
|
Verified
8.0
173
|
Verified
8.4
21
|
Verified
Platform
8.3
171
|
Verified
8.3
20
|
Verified
7.4
160
|
Verified
8.3
20
|
Verified
8.6
172
|
Verified
8.2
24
|
Verified
6.4
164
|
Verified
7.5
19
|
Verified
4.7
161
|
Verified
7.6
17
|
Verified
Generative AI
5.8
88
8.2
13
6.1
88
8.2
13
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
228
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.6
223
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and SuiteProjects Pro are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
SuiteProjects Pro has no unique categories
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuiteProjects Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Computer Software
26.0%
Information Technology and Services
24.2%
Marketing and Advertising
7.6%
Management Consulting
5.4%
Accounting
4.0%
Other
32.7%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
Can I integrate OpenAir with my other systems?
1 Comment
Official Response from SuiteProjects Pro
When it comes to integration with your existing infrastructure, OpenAir is designed as an enterprise-grade solution. OpenAir includes an open API and the...Read more
How long does it take to implement OpenAir?
1 Comment
Official Response from SuiteProjects Pro
Oracle+NetSuite deliver most OpenAir implementation ourselves. We have an industry-leading success rate and are typically able to complete the...Read more
Is OpenAir "True Cloud"?
1 Comment
Official Response from SuiteProjects Pro
Yes. OpenAir is, and has always been, a cloud solution. This means more than just being hosted: OpenAir is configurable, can be changed over time to adapt...Read more
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