# Autotask vs SuiteProjects Pro Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Autotask excels in providing a comprehensive solution for managing MSP operations, integrating ticketing, project management, contracts, billing, and time tracking into one platform. Users appreciate how this centralization reduces the need for multiple disconnected systems, enhancing overall efficiency.
- **Users say** that SuiteProjects Pro offers a user-friendly interface that becomes intuitive once familiarized, allowing project managers to easily create projects, book team members, and monitor time entries. This ease of use is particularly beneficial for teams looking for a straightforward project management tool.
- **Reviewers mention** that Autotask's workflow customization is a standout feature, enabling users to adapt processes to meet specific customer needs. This flexibility is highlighted as one of the strongest aspects of the platform, making it a favorite among users who require tailored solutions.
- **According to verified reviews** , SuiteProjects Pro shines in advanced project management capabilities, particularly in resource management and reporting. Users appreciate its ability to enhance MS Project with enterprise-level governance, making it suitable for mid-market companies seeking robust project automation.
- **G2 reviewers highlight** that Autotask has a higher overall satisfaction score, reflecting its strong market presence and user approval. With a significant number of recent reviews, it indicates that users are consistently finding value in its features and support.
- **Users express concerns** about SuiteProjects Pro's implementation process, noting that while it has powerful features, the initial setup can be challenging. In contrast, Autotask is praised for its quicker implementation, allowing teams to get up and running with minimal disruption.



| | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 3.7 out of 5 | 
| **Total Reviews** | 590 | 231 | 
| **Largest Market Segment** | Small-Business (68.7% of reviews) | Mid-Market (58.2% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Autotask

Pros:
- Ease of Use (65 reviews)
- Integrations (49 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (18 reviews)

### SuiteProjects Pro

Pros:
- Reporting Efficiency (2 reviews)
- Ease of Use (1 reviews)

Cons:
- Bug Issues (1 reviews)
- Complex Usability (1 reviews)

---
## Ratings Comparison
| Rating | Autotask | SuiteProjects Pro | 
|---|---|---|
  | **Meets Requirements** | 8.5 (486 reviews) | 7.7 (205 reviews) | 
  | **Ease of Use** | 7.9 (532 reviews) | 7.1 (206 reviews) | 
  | **Ease of Setup** | 7.4 (418 reviews) | 6.7 (119 reviews) | 
  | **Ease of Admin** | 7.6 (280 reviews) | 7.0 (125 reviews) | 
  | **Quality of Support** | 8.2 (453 reviews) | 7.5 (169 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (271 reviews) | 7.4 (117 reviews) | 
  | **Product Direction (% positive)** | 8.3 (480 reviews) | 6.2 (199 reviews) | 

---
## Pricing

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SuiteProjects Pro

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 7.5/10 | 209 |
| **SuiteProjects Pro** | N/A | N/A |

#### Administration

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Change Management** | 8.0 (179 reviews) | Not enough data | 
| **Asset Management** | 7.9 (182 reviews) | Not enough data | 
| **Reports & Analytics** | 8.0 (191 reviews) | Not enough data | 

#### Service Desk

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Help Desk** | 9.0 (189 reviews) | Not enough data | 
| **Incident Reports** | 8.4 (182 reviews) | Not enough data | 
| **Process Workflow** | 8.3 (189 reviews) | Not enough data | 

#### Management

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Reporting** | 8.2 (187 reviews) | Not enough data | 
| **Administration Console** | 8.2 (184 reviews) | Not enough data | 
| **Access Management** | 8.3 (181 reviews) | Not enough data | 
| **Asset Management** | 7.9 (178 reviews) | Not enough data | 
| **Policy Dictation** | 7.5 (171 reviews) | Not enough data | 

#### Functionality

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Ticketing System** | 9.2 (189 reviews) | Not enough data | 
| **Performance Logging** | 8.3 (177 reviews) | Not enough data | 
| **Alerting** | 8.5 (180 reviews) | Not enough data | 
| **Automation** | 8.3 (187 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (15 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | 
| **Decision Making** | 6.2 (11 reviews) | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.8/10 | 227 |
| **SuiteProjects Pro** | 8.0/10 | 31 |

#### Customer Management

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Customer Profiles** | 8.0 (184 reviews) ✓ Verified | 8.3 (24 reviews) ✓ Verified | 
| **Sales** | 7.2 (179 reviews) ✓ Verified | 8.2 (22 reviews) ✓ Verified | 
| **Marketing** | 6.1 (173 reviews) ✓ Verified | 8.0 (19 reviews) ✓ Verified | 
| **Client Portal** | 7.2 (182 reviews) ✓ Verified | 7.8 (20 reviews) ✓ Verified | 

#### Project Management

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Project Planning** | 6.9 (183 reviews) | 7.7 (29 reviews) ✓ Verified | 
| **Project Tracking** | 7.1 (186 reviews) ✓ Verified | 8.2 (30 reviews) ✓ Verified | 
| **Resource Definition** | 7.3 (173 reviews) ✓ Verified | 7.7 (24 reviews) ✓ Verified | 
| **Resource Management** | 7.6 (178 reviews) ✓ Verified | 8.1 (28 reviews) ✓ Verified | 

#### Accounting

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Revenue Recognition** | 7.2 (173 reviews) | 7.4 (24 reviews) ✓ Verified | 
| **Invoice Management** | 7.3 (177 reviews) ✓ Verified | 7.8 (25 reviews) ✓ Verified | 
| **Payments** | 6.4 (166 reviews) | 8.0 (21 reviews) | 
| **Project Accounting** | 6.8 (170 reviews) | 7.8 (24 reviews) ✓ Verified | 
| **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | 8.1 (25 reviews) ✓ Verified | 

#### Portfolio Management

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Portfolio Definition** | 6.7 (167 reviews) | 8.2 (18 reviews) | 
| **Portfolio Performance** | 6.7 (166 reviews) | 8.5 (17 reviews) | 
| **Risk** | 6.6 (163 reviews) | 7.7 (19 reviews) | 
| **Portfolio Mix** | 6.6 (162 reviews) | 8.2 (18 reviews) | 

#### Analytics

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | 8.0 (24 reviews) ✓ Verified | 
| **Reporting** | 7.5 (184 reviews) ✓ Verified | 8.1 (28 reviews) ✓ Verified | 
| **KPIs** | 7.4 (167 reviews) ✓ Verified | 8.2 (22 reviews) ✓ Verified | 

#### Administration

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Standard Integrations** | 7.8 (191 reviews) ✓ Verified | 7.7 (24 reviews) ✓ Verified | 
| **Workflow** | 8.2 (183 reviews) ✓ Verified | 8.6 (22 reviews) ✓ Verified | 
| **Access Management** | 8.0 (175 reviews) ✓ Verified | 8.4 (21 reviews) ✓ Verified | 

#### Platform

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **APIs** | 8.3 (176 reviews) ✓ Verified | 8.3 (20 reviews) ✓ Verified | 
| **Internationalization** | 7.4 (159 reviews) ✓ Verified | 8.3 (20 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.5 (184 reviews) ✓ Verified | 8.2 (25 reviews) ✓ Verified | 
| **Mobile** | 6.4 (164 reviews) ✓ Verified | 7.5 (19 reviews) ✓ Verified | 
| **Offline Access** | 4.7 (160 reviews) ✓ Verified | 7.6 (17 reviews) ✓ Verified | 

#### Generative AI

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **AI Text Generation** | 5.8 (89 reviews) | 8.2 (13 reviews) | 
| **AI Text Summarization** | 6.1 (88 reviews) | 8.2 (13 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | 
| **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | 
| **Automated workflows** | 6.5 (37 reviews) | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.7/10 | 263 |
| **SuiteProjects Pro** | N/A | N/A |

#### Incident Management

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Automate Ticket Routing** | 8.1 (239 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.4 (238 reviews) | Not enough data | 
| **Ticket Notifications** | 8.4 (241 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (232 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 7.2 (231 reviews) | Not enough data | 

#### Reporting

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Dashboards** | 8.7 (242 reviews) | Not enough data | 
| **Time Tracking** | 8.9 (245 reviews) | Not enough data | 
| **Surveys** | 7.4 (227 reviews) | Not enough data | 

#### Access & Usability

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Mobile** | 6.1 (230 reviews) | Not enough data | 
| **Self Service** | 7.9 (231 reviews) | Not enough data | 
| **Active Directory** | 7.2 (224 reviews) | Not enough data | 
| **Multi-Channel Access** | 7.5 (228 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 6.1 (17 reviews) | Not enough data | 
| **Adaptive Learning** | 4.4 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 3.9 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 4.3 (15 reviews) | Not enough data | 
| **Decision Making** | 5.0 (15 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

**Unique to Autotask (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)



---
## Reviewer Demographics

### By Company Size

| Segment | Autotask | SuiteProjects Pro | 
|---|---|---|
| **Small-Business** | 68.7% | 13.8% | 
| **Mid-Market** | 28.1% | 58.2% | 
| **Enterprise** | 3.1% | 28.0% | 

### By Industry

#### Autotask

- **Information Technology and Services:** 53.0%
- **Computer & Network Security:** 16.9%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.2%
- **Consulting:** 2.3%
- **Telecommunications:** 2.2%
- **Information Services:** 2.2%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.7%

#### SuiteProjects Pro

- **Computer Software:** 25.8%
- **Information Technology and Services:** 24.0%
- **Marketing and Advertising:** 7.6%
- **Management Consulting:** 5.3%
- **Accounting:** 4.0%
- **Hospital & Health Care:** 2.7%
- **Internet:** 2.7%
- **Computer & Network Security:** 2.2%
- **Financial Services:** 1.8%
- **Legal Services:** 1.8%
- **Other:** 22.2%

---
## Alternatives

### Alternatives to Autotask

- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1157 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1867 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (981 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)

### Alternatives to SuiteProjects Pro

- [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1692 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Planview AdaptiveWork](https://www.g2.com/products/planview-adaptivework/reviews) — 4.1/5 stars (537 reviews)
- [BQE CORE](https://www.g2.com/products/core-bqe-software-inc/reviews) — 4.3/5 stars (449 reviews)
- [Journyx](https://www.g2.com/products/journyx/reviews) — 4.3/5 stars (123 reviews)
- [Upland PSA](https://www.g2.com/products/upland-psa/reviews) — 4.0/5 stars (121 reviews)
- [BigTime Projector](https://www.g2.com/products/bigtime-projector/reviews) — 4.5/5 stars (134 reviews)

---
## Top Discussions

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

### SuiteProjects Pro

- Title: [I'm in the Software / High Tech / Services / Advertising / Healthcare / Media / Engineering / Accounting / Legal / Publishing....space.  Does OpenAir have a solution for me?](https://www.g2.com/discussions/industry-focus) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes.  Our vertical industry alignment means you'll get experts in your industry throughout the relationship, from the first sales call to the day you go..."
- Title: [Is OpenAir "True Cloud"?](https://www.g2.com/discussions/openair-in-the-cloud) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes.  OpenAir is, and has always been, a cloud solution.  This means more than just being hosted:  OpenAir is configurable, can be changed over time to adapt..."
- Title: [How long does it take to implement OpenAir?](https://www.g2.com/discussions/implementation-70d9c435-b9c4-48c1-b576-66839d289795) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Oracle+NetSuite deliver most OpenAir implementation ourselves.  We have an industry-leading success rate and are typically able to complete the..."
- Title: [Can I integrate OpenAir with my other systems?](https://www.g2.com/discussions/openair-integration) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "When it comes to integration with your existing infrastructure, OpenAir is designed as an enterprise-grade solution.  OpenAir includes an open API and the..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-suiteprojects-pro)