--- title: Autotask Reviews meta_title: 'Autotask Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 628 reviews by the users' company size, role or industry to find out how Autotask works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 628 scale: '5' date_modified: '2026-08-01' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Autotask Reviews **Vendor:** Kaseya **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 4.2/5.0 **Total Reviews:** 628 ## About Autotask Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value. Trusted by growing MSPs worldwide, Autotask helps teams deliver faster, more consistent service while maintaining clarity and control across every part of the business. ## Autotask Pros & Cons **What users like:** - Users value the **ease of use** of Autotask, enjoying its intuitive interface and accessible features for efficiency. (65 reviews) - Users value the **seamless integrations** of Autotask, ensuring efficient workflows and effective ticket management. (49 reviews) - Users appreciate the **smart summaries and user-friendly interface** of Autotask, enhancing efficient ticket management and workflow. (43 reviews) - Users appreciate the **automation features** of Autotask, which enhance efficiency and streamline daily operations. (30 reviews) - Users value the **easy integrations** of Autotask, enhancing their workflow and connectivity with other tools effectively. (24 reviews) - Users value the **efficiency** of Autotask, enabling faster ticket management and improved team collaboration for better client support. (24 reviews) - Customer Support (20 reviews) - Workflow Management (20 reviews) - Features (19 reviews) - Time Tracking (19 reviews) **What users dislike:** - Users find the **complex usability** of Autotask overwhelming, especially with the multitude of options and a dated interface. (24 reviews) - Users often find the **steep learning curve** adds complexity, making proper setup and understanding crucial for success. (18 reviews) - Users note the **missing features** in Autotask, particularly in project management and automation capabilities. (17 reviews) - Users find Autotask's **limited functionality** frustrating, noting the need for improvements in project workflows and integrations. (16 reviews) - Users find Autotask's interface **not user-friendly** , with an outdated layout and unintuitive navigation affecting usability. (16 reviews) - Users face a **steep learning curve** with Autotask, making initial navigation and customization challenging. (14 reviews) - Users find **ticketing issues** challenging, with difficulties in searching and inadequate options in the drop-down menu. (14 reviews) - Outdated Interface (13 reviews) - Poor Design (13 reviews) - Clunky Interface (11 reviews) ## Autotask Reviews ### 1. Autotask 2025 Q3 review **Rating:** 5.0/5.0 stars **Reviewed by:** Maher N. | IT Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Autotask?** Smart AI Summary - It help me to review the tickets thread and read all the details needed in one go Smart AI Resloution - it help the junior tech to understand what was the solution that the senior applied and help the manager to get to the buttom of the solution Smart AI Note - help the tech to write better email and note to the customer Smart AI Triage- help the Triage team to triage the ticket faster **What do you dislike about Autotask?** Standard Reporting need to be enhanced and live reports are hard to configure **What problems is Autotask solving and how is that benefiting you?** Tickets, change management, project module and time sheet ### 2. AutoTask simply helps with the daily operations of an IT-business. **Rating:** 4.5/5.0 stars **Reviewed by:** Thijs v. | Manager Servicedesk, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Autotask?** The workflows and the widgets. By using the workflow I can automate simpel things like changing the queue or sending updates to my customers when they don't respond to an information request send by our customer support. With the integration with our existing software (from Kaseya or others), its just simple the implement it across our organization. **What do you dislike about Autotask?** Sometimes the widgets and other parts of Autotask don't react timely. That can be a bother when you just quickly want to do something. This is not all the time, but it does happen sometimes. **What problems is Autotask solving and how is that benefiting you?** Like if said before by using workflows and notifcations we are able to resolve (some) of the communication issues we have with our customers. ### 3. Long time Autotask user **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** I have been using Autotask for over 10 years in my company (August 2014) - having a PSA has been invaluable and we could have not grown without it. Most of the Autotask experience has been positive, but there are many features which are slow to release. The feature roadmap does look good, but many core features around multicurrency and more advanced business arrangements are lacking (multi currency and sub-companies etc). **What do you dislike about Autotask?** Feature releases are fairly slow, invoicing a constant struggle. **What problems is Autotask solving and how is that benefiting you?** Excellent for tracking customer issues and integrating with other tools to ensure consistency across different business areas. ### 4. Autotask is a great platform for our Customer Service Management needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Autotask?** On the surface level, Autotask is simple to get into using and deploy throughout the company. This is great for on-boarding new employees or new users. There is also a deeper level of customization, reports, and integrations to other applications built-in to the system once your organization is comfortable with using the software! I also appreciate the error messages are clear in describing what the issue is, and how it can be resolved (in my experience it is usually user-related and not to do with the software). Thanks! **What do you dislike about Autotask?** This can be a good or a bad thing, but in my opinion I do not like sometimes Autotask makes drastic changes to the GUI. This can make it difficult to find things that you have been used to using for a long time. **What problems is Autotask solving and how is that benefiting you?** I used Autotask primarily as a CSM tool, but also a project tracking software. It keeps a history of tickets, tasks, and artifacts related to our customer interactions. It is easy to navigate and we can keep this data in a centralized location. ### 5. Review of Datto Autotask PSA **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Autotask?** Datto Autotask is a cloud Professional Services Automation (PSA) platform. It integrates activity like ticketing, billing, project management and CRM into a single platform, maximizing efficiency and reducing tool sprawl. Its automation features streamline repetitive tasks, and real-time reporting and dashboards facilitate data-driven decision-making. The platform integrates effortlessly with other products, offers accurate time tracking and billing, and facilitates remote work through its cloud-based accessibility. Also, it is simple to scale with business growth and the RMM extension is a powerful tool for end-user support. **What do you dislike about Autotask?** The Autotask interface is somewhat outdated and less intuitive than more modern platforms, which means that it might lead to the requirement for a steeper learning curve on the part of first-time users. There are customization options, but these can be made complicated and technical at times to use correctly. Additionally, the reporting functionalities, while strong, are not always user-friendly and may require extra work to gain the desired insights. Integration with non-Datto solutions may be difficult. Lastly, the price model is quite high, relative to other available PSA software. **What problems is Autotask solving and how is that benefiting you?** Datto Autotask helps us with automating and managing a variety of key processes. It helps in service desk management by effectively handling internal and external support tickets, as well as incidents and service requests. It also handles project management to allow our support teams to organize, track, and deliver projects on time. Besides, it also provides real-time reporting to facilitate more effective decision-making. Overall, it automates and consolidates workflows to improve operational effectiveness, profitability, and service delivery. ### 6. It's WAY more than I need, but it's probably really good at the stuff I've never used **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Autotask?** It helps keep client information organized in a manner suitable to small IT consulting firms. **What do you dislike about Autotask?** This is a PERSONAL preference; this speaks to MY experience, and relates not at ALL to the quality of the product. It's got a LOT of stuff going on. They tie in to SO many other things that it's often overwhelming. I can see why a bigger business would need it, but for a small shop like mine it seems like too much. I use basic PSA functions, and I buy Datto's backup. I liked the company much more when it was a small business and not acquired twice since it was an independent. Again, it's a very good product, and I probably don't know half of what it can do, but I have seen that implementing features that FOR ME are rather advanced and overly sophisticated would not save time. It's expensive for what I use it for, but AGAIN, that's on me. **What problems is Autotask solving and how is that benefiting you?** It is a means of keeping time, storing employees' time till it's time to bill, integrating with Quickbooks for invoicing, and keeping track of what clients have on premises. ### 7. Best PSA as of now **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2025 **What do you like best about Autotask?** Unified Platform: It combines ticketing, project management, billing, CRM, and reporting in one place—reducing the need for multiple tools. Automation: Automates workflows, ticket routing, and billing, which saves time and reduces manual errors. Real-Time Dashboards: Offers customizable dashboards and reports that give clear visibility into business performance. Strong Integration: Works well with other tools like Datto RMM, Microsoft 365, and QuickBooks, making it easy to sync data across platforms. Mobile Access: The mobile app allows technicians to manage tickets and log time on the go. **What do you dislike about Autotask?** Steep Learning Curve: The interface can be complex for new users, requiring time and training to master. Customization Limitations: Some users feel limited in how much they can customize workflows, forms, or reports without advanced knowledge. Performance Issues: Occasionally, users report slow load times or lag, especially with large datasets or during peak usage. **What problems is Autotask solving and how is that benefiting you?** Disorganized Service Management Problem: Managing tickets, projects, and client requests across multiple tools leads to inefficiencies. Solution: Autotask centralizes everything—tickets, SLAs, time tracking, and communication—in one platform. Manual Billing and Time Tracking Problem: Logging time and generating invoices manually is error-prone and time-consuming. Solution: Autotask automates time tracking and billing, ensuring accurate and timely invoicing. Lack of Visibility into Business Performance Problem: Without real-time data, it's hard to make informed decisions. Solution: Dashboards and reports provide insights into KPIs, technician performance, and profitability. ### 8. Support is alot better than ConnectWise ever was **Rating:** 4.0/5.0 stars **Reviewed by:** TotalBC I. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Autotask?** #1 is the support, you can actually get support the same day! **What do you dislike about Autotask?** There are some features that don't work the way that you would expect them too, for example the inventory is not really and intelligent inventory, meaning you can put the same part # in a thousand times and AutoTask isn't smart enough to say hey that part # is already in your system. **What problems is Autotask solving and how is that benefiting you?** Allows clients to open their own tickets, the workflow keeps our clients issues in front of us so that they can be resolved in a timely manner. The invoicing flows seamlessly to our accounting system. ### 9. ACL Live **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan S. | Service Delivery Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Autotask?** Great speeches and communicationAutotask is great **What do you dislike about Autotask?** Signs said got to L2, so had to work on finding the room **What problems is Autotask solving and how is that benefiting you?** I love the dashboards for the 100 ft overview. Wish reporting was more intuitive. ### 10. Wonderful experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ravinder A. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Autotask?** feasibility and user experince in using auto stack **What do you dislike about Autotask?** as of now every thing is good in using auto stack **What problems is Autotask solving and how is that benefiting you?** productivity and time saving ### 11. Streamlined Ticketing and Centralized Alerts Make Work Easier **Rating:** 4.0/5.0 stars **Reviewed by:** Alton Adams A. | Information Security Technician, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Autotask?** It makes the entire ticketing experience easier and clear. Lumen is an MSSP and it helps centralize alot of the alerts. **What do you dislike about Autotask?** It looks like it may take a while to learn and understand the platform. **What problems is Autotask solving and how is that benefiting you?** Autotask stores both ticketing and configuration information, which enables us to monitor business metrics and assess our performance effectively. ### 12. Autotask from a superuser **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie W. | operations manager II, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Autotask?** I compared SEVERAL CRM solutions 8 years ago. Autotask was the only sophisticated solution to help our multi directional billings, via configuration items. I am very happy to continue being a super user to my company with Autotask as my foundation. Love the custom report tool, and the wide range of benefits to capture our activity with the customer. **What do you dislike about Autotask?** I dislike that the 2 factor authentication is only compatible via Authentication App. Need to allow for text or email too. **What problems is Autotask solving and how is that benefiting you?** They are simplifying the vast screens, for more user friendly experience. I like the similarities from section to section ### 13. Streamlines Our Workflow Effortlessly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Makes the workflow more streamline and fast **What do you dislike about Autotask?** Its hard for newbies to get into or learn the process **What problems is Autotask solving and how is that benefiting you?** Organization of tickets. ### 14. This platform in conjunction with the other Kaseya tools has saved us so much time and effort **Rating:** 5.0/5.0 stars **Reviewed by:** Rhonda R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Autotask?** I really appreciate the Cooper Copilot, especially its seamless integration with DattoRMM and ITGlue. This direct connection makes my workflow much smoother and more efficient. **What do you dislike about Autotask?** I honestly can't find any downsides. I just wish I could use it for everything. **What problems is Autotask solving and how is that benefiting you?** The ease of use, along with the convenience of viewing passwords directly within Autotask through the IT Glue connection, is truly impressive. ### 15. Simple easy to use interface for growing MSPs **Rating:** 4.5/5.0 stars **Reviewed by:** Mike O. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Autotask?** That it all works in the Kaseya Eco system. It’s intuitive and fast. **What do you dislike about Autotask?** We would like to see quicker updates with AT including features and updates. **What problems is Autotask solving and how is that benefiting you?** Keeping our tickets and quotes all together. It streamlines our process ### 16. Effortlessly Manages Tickets with Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Sean C. **Reviewed Date:** September 02, 2025 **What do you like best about Autotask?** I love the ease of use of Autotask, which makes it straightforward to handle ticketing efficiently. I appreciate the auto-response feature and ticket assignment that ensures tickets reach the right person quickly. The integration with our entire Kaseya stack is seamless, enhancing our workflow. **What do you dislike about Autotask?** Nothing that I can think of **What problems is Autotask solving and how is that benefiting you?** I find Autotask efficiently handles ticketing, automatically assigning tasks to the right person, allowing attachments and links for seamless operations, and is easy to use. ### 17. Autotask: Easy Handling of Tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Lee S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Autotask?** Easy to navigate and learn; Cooper AI component can be helpful with customer-facing commentary if technician/engineer is not an a competent writer **What do you dislike about Autotask?** Document Manager is not as easy to search as other products; the widget UI sometimes is inconsistent; no inherent method of recognizing a problem vs. incident without human oversight **What problems is Autotask solving and how is that benefiting you?** Centralized ticketing system and information sharing ### 18. Good IT Dashboard for Helpdesk Tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew H. | Advanced IT Support Professional + Cybersecurity Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Autotask?** Datto Autotask is a solid tool for managing IT services. It helps teams track tickets, organize projects, and keep customers happy. The interface is clean, and it's easy to follow tasks from start to finish. It also connects well with other tools like Datto RMM, which makes managing systems smoother. Sometimes it takes a bit to load, but overall it’s a reliable platform that keeps everything in one place **What do you dislike about Autotask?** The mobile app could also be more user-friendly for quick on-the-go updates. That said, these are small trade-offs for a platform that does a great job of keeping everything organized and helping our team stay on top of tasks. **What problems is Autotask solving and how is that benefiting you?** We used to track tickets by hand in excel which was terrible compared to a nice automated system. ### 19. Excellent as a Desk Tickets Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** I love how detailed ticket management can be, and how easy it is to track a contributing employee's ticket history. **What do you dislike about Autotask?** Recurring tickets are still missing too many features, and I can't create recurring tickets with less than 24 hours' notice. Another area of ​​improvement for the platform is that the customer portal is nothing like the partner portal and is too limited. **What problems is Autotask solving and how is that benefiting you?** Implementing help desk solutions generally requires constant communication with developers to keep the platform scalable and customizable, not to mention the costs involved when we own our own application. Autotask allows me to give my clients access to create tickets in just a few steps. ### 20. Autotask MSP User **Rating:** 5.0/5.0 stars **Reviewed by:** Randy S. | VP, Commercial Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** Does everything an MSP needs to track activity and bill customers. **What do you dislike about Autotask?** Little hard to get going, mainly because there is a ton of features. **What problems is Autotask solving and how is that benefiting you?** Tracks activity and accurately bills customers. ### 21. Robust Integrations and Automation Streamline IT and Project Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sapan T. | Armed driver, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Autotask?** robust integration capabilities, comprehensive feature set, and powerful automation that streamline IT service management, project management, and invoicing **What do you dislike about Autotask?** complexity, steep learning curve, and unintuitive interface, which can make it difficult to navigate and customize **What problems is Autotask solving and how is that benefiting you?** managing various business operations from a centralized location ### 22. It's a very complicated animal. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas . | Project Manager and Lead Tech., Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Autotask?** the integrations to other software my clients use. I use it every day. I have not had to use customer support very often. It does seem to have a lot of features. Once you get used to using it, it ends up being very eay. **What do you dislike about Autotask?** Not sure. I can't think of one thing. Web app used to be garbage but it's great now. It's not very easy to implement. **What problems is Autotask solving and how is that benefiting you?** Integrations. its helping us to reduce how many portals we need to go into complete a ticket. ### 23. Improved our Support Quality across the board **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** We appreciate the dynamic options to configure Austotask to our needs in every way possible. Whether natively or by API we can manage our workflows perfectly. **What do you dislike about Autotask?** There are often errors in new Austotask Releases which can cause some issues, but mostly are fixed withing a short amount of time. **What problems is Autotask solving and how is that benefiting you?** We love Austotask as our center and single point of contact for Service Desk and Project tasks. ### 24. The brains of our Managed Service Provider business **Rating:** 3.5/5.0 stars **Reviewed by:** Paul Z. | Chief Technical Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** Integrates with almost all common MSP vendors & tools. **What do you dislike about Autotask?** Not super modern interface, some features not as streamlined as some newer PSAs. **What problems is Autotask solving and how is that benefiting you?** Tracks customers, tickets, projects, and billing. ### 25. Robust Ticket Workflow Automation That Delivers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Autotask?** A robust ticket workflow automation system **What do you dislike about Autotask?** Can be a bit clunky. I wants to do way more then it already does. **What problems is Autotask solving and how is that benefiting you?** Tying managed services directly into billing. ### 26. AutoTask - a capable and easy to use PSA application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Autotask?** It covers Projects, Support Tickets and billing hours all in 1 system. It's easy to use and reliable. **What do you dislike about Autotask?** Their support can use some work. They tend to defend design decisions that are clearly mistakes as 'intended design' and can learn to listen more. **What problems is Autotask solving and how is that benefiting you?** It allows us to track time to projects/tasks, as well as support and service tickets. It helps manage billable hours and reconcile them for billing. ### 27. Autotask has transformed how we do business **Rating:** 5.0/5.0 stars **Reviewed by:** Warren S. | Chief Technology Officer / Programme Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2024 **What do you like best about Autotask?** Ability to quickly and accurately bill. Ability to search previous issues to find a solution **What do you dislike about Autotask?** I think that we should be allowed to license their AI tools per user and not per Tennant. It makes them unaffordable **What problems is Autotask solving and how is that benefiting you?** Management of tickets. Visibility of what each team member is doing. Convert ticket feedback into billing information. ### 28. Easy Interface! **Rating:** 4.5/5.0 stars **Reviewed by:** Ashlyn T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Autotask?** I like how intuitive everything is. Even with updates, they’ve done a great job at creating a seamless user experience. **What do you dislike about Autotask?** It would be nice if each ticket / company / contact didn’t pop up in a new tab. **What problems is Autotask solving and how is that benefiting you?** Ticket management and client management system. It has great data tracking capabilities. ### 29. All the tools I need and more **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin V. | cio, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Autotask?** The details and automation. The connection with Datto RMM **What do you dislike about Autotask?** Slow response on feature requests. The lack of connection between 3th party software eg Keeper **What problems is Autotask solving and how is that benefiting you?** detailed database of all support per customer ### 30. Autotask - organizing our tasks and requests **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Autotask?** The ability to funnel services request and track tasks related to our business and customers. **What do you dislike about Autotask?** The function to sort incoming requests based on relevance and dispatch to relevant resources. **What problems is Autotask solving and how is that benefiting you?** Acting as a central inbox for customer requests, tool for tracking work against clients, and creating a list of tasks. ### 31. Great for small MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Sam V. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** The product is mature and developed well with continual improvement. **What do you dislike about Autotask?** It's a little tough to understand alot of the features. **What problems is Autotask solving and how is that benefiting you?** Ticket tracking, invoicing ### 32. PSA for real MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Chris T. | President/ CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** Ticketing and billing automation is a huge time saver. **What do you dislike about Autotask?** Project management and tech usability has been an issue **What problems is Autotask solving and how is that benefiting you?** Ticketing and conversion to billing ### 33. Good Integration Capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Henry T. | technical support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2025 **What do you like best about Autotask?** Autotask integrates seamlessly with other Kaseya products, such as Datto RMM and IT Glue, Darkweb, BulPhish, Graphus, Rocket Cyber,... and then, create a new ticket. enhancing operational efficiency. **What do you dislike about Autotask?** When creating a new ticket, the dropdown menu isn’t functioning as expected. After clicking the dropdown and scrolling down a long way, the menu disappears unexpectedly. **What problems is Autotask solving and how is that benefiting you?** Autotask automatically creates a ticket when a customer sends a support request via email. Additionally, it will generate a new ticket whenever an alert is received from an integrated platform. ### 34. Comprehensive solutions for automating management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** Workflow automations have been a huge boon to our efficiency. There’s a lot of flexibility to unload manual input into a more streamlined and easy to configure automated solution. **What do you dislike about Autotask?** Menu diving for certain features can be a bit confusing. Lots of content naturally means lots of menus. **What problems is Autotask solving and how is that benefiting you?** Proper alignment of support and device management integration with RMM ### 35. Effortless Task Scheduling Made Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Lokesh C. | Data Center Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Autotask?** Helps me schedule my tasks ahead of time **What do you dislike about Autotask?** The application itself can be sluggish at times **What problems is Autotask solving and how is that benefiting you?** Timing out my work schedule ### 36. Has everything you would think you need for tickets up to projects **Rating:** 3.5/5.0 stars **Reviewed by:** Waldo J. | Systems Integration Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Autotask?** Everything is customizable and can adapt to your needs **What do you dislike about Autotask?** Automation is a bit lacking and needs to be worked on. **What problems is Autotask solving and how is that benefiting you?** Service Desk and Priority Pools ### 37. Autotask is the right choice **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel Z. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Autotask?** While Autotask can seem complex, it very easy to learn and worth the time to invest. **What do you dislike about Autotask?** Proactive communication when there are bugs **What problems is Autotask solving and how is that benefiting you?** Ticking for and reporting for all mticket tracking. Ensuring my techs add notes to tickets. Executive sytle reports and metrics ### 38. too confusing **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** i can choose what i want to show/hide, i can separate tickets out into different categories **What do you dislike about Autotask?** way too many ways to do the same task, way too many possibilities (overwhelming) but can't do basic tasks that we need (ex: forwarding tickets/emails to other emails), too many steps to complete a task **What problems is Autotask solving and how is that benefiting you?** tracking tickets, widgets help. ### 39. As someone who came from a MSP using Connectwise, I am very happy with the usability of Autotask **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Autotask?** I like that it has been easy as a first time PSA administrator to learn how to do things and the built-in help and then the ease of customization and the webinars have been great! **What do you dislike about Autotask?** The navigation can sometimes be a little difficult. **What problems is Autotask solving and how is that benefiting you?** Automating the part of my job that I don't like - billing. ### 40. Very comprehensive platform for running an MSP **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Autotask?** There is broad use which means Autotask is supported by many third-party solutions and integrations. Combined with the native powers of AutoTask, we can manage our professional services functions very effectively and with great efficiency. New technicians are onboarded with ease. **What do you dislike about Autotask?** The interface is dated and the reporting functionality is powerful but unnecessarily complex. **What problems is Autotask solving and how is that benefiting you?** Runs our servicedesk efficiently and effectively and integrates well with our other business processes, such as invoicing. ### 41. Great experience with AT **Rating:** 5.0/5.0 stars **Reviewed by:** Pa ousman m. | Operations director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Autotask?** easy to use. We do not spend a lot of time training new staff when they get on **What do you dislike about Autotask?** Getting templates setup can be a pain to get setup. **What problems is Autotask solving and how is that benefiting you?** Being able to address issues for clients as soon as they arise. ### 42. Best project management tool **Rating:** 5.0/5.0 stars **Reviewed by:** sam p. | help desk tech level 1, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Autotask?** the way settings are good and they are easily accessible. And the upside of it is its multiple user can update same ticket at the same time it has com in handy many times for me . its easy to install and onboarding is super easy. and due to it customers satisfaction has also increased **What do you dislike about Autotask?** integrating with other software. mainly with Microsoft software. **What problems is Autotask solving and how is that benefiting you?** customer record, inventory, ticketing, project management and many more ### 43. Overall amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Autotask?** ease Client management and time management **What do you dislike about Autotask?** Configuration is a bit complicated with support **What problems is Autotask solving and how is that benefiting you?** Ticket management and time tracking ### 44. Autotask review **Rating:** 4.5/5.0 stars **Reviewed by:** Steve H. | Senior Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Autotask?** As an SMB IT provider it covers the majority of our requirements and makes our daily tasks so much easier in a challenging environment. Customer support is also very good with special requests for tweaking their software never a problem. In all our experience has been excellent and we'd highly recommend this solution. **What do you dislike about Autotask?** Sometimes difficult to find certain things **What problems is Autotask solving and how is that benefiting you?** This collates the majority of our requirements in a single solution. ### 45. Helping to keep things organized **Rating:** 4.5/5.0 stars **Reviewed by:** steve.wilson@itech-solutions.com W. | Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Autotask?** Autotask is a great tool to keep track of all issues and managing your workload. It does a brilliant job of what it's made to do. It has a wide birth of features that can fit into many different business models. **What do you dislike about Autotask?** Quicker updates to autotask would be helpful. **What problems is Autotask solving and how is that benefiting you?** Just the management of issues and tracking the service to those issues. Keeping track of all the many parts. Well done. ### 46. Peace of mind **Rating:** 5.0/5.0 stars **Reviewed by:** Adriel I. H. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Autotask?** The things that we love the most are workflow and all the integrations. **What do you dislike about Autotask?** It can be expensive, but for a good reason! **What problems is Autotask solving and how is that benefiting you?** Automation and improved visibility have benefited both our supervisor team and the technicians. ### 47. Easy, Quick and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Patti F. | Technology Facilitator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2025 **What do you like best about Autotask?** By filling out these simple forms, it is easy to report issues and to track results. They are taken care of promptly which is a real plus! **What do you dislike about Autotask?** Having to click in twice to enter info is annoying. I would like to be able to attach a file to the ticket right away. **What problems is Autotask solving and how is that benefiting you?** It is easy to communicate with the IT professionals who can solve my tech issues. ### 48. Help us on everyday task **Rating:** 5.0/5.0 stars **Reviewed by:** Christian M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Autotask?** Tickets and invoicing. Very easy to manage and having a view of technicians tickets. **What do you dislike about Autotask?** Nothing. We have nothing to complain about! **What problems is Autotask solving and how is that benefiting you?** Création of tickets and having a general view of it. Follow what the technician is doing. Follow our project. Create invoice for day to day ticket and all our contract. ### 49. Fast and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** TwoMgs . | Netork Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Autotask?** The process with Autotask makes company organization and ticket creation so streamlined. It makes everything so easy to pickup learn and implement. No other software has made these tasks so simple **What do you dislike about Autotask?** The format it shows up sometimes. I would like a more customizable screen when it comes to the layout. **What problems is Autotask solving and how is that benefiting you?** Alerts about server status, and other device statuses that we manage ### 50. Review of Autotask ITSM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tejas P. | Senior System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Autotask?** Autotask offers several features and very easy integration to the third party via API. Outstanding customer support via chat, via email and call - available 24*7. It is very easy to understand and to implement the ITSM product. We are using daily for our company's support system. **What do you dislike about Autotask?** Nothing to dislike about this product so far **What problems is Autotask solving and how is that benefiting you?** ITSM - Ticket Triaging, Notification on the SLA, Setting and defining Ticket SLA, Reporting and Oustanding workflow rule feature to update the tickets to add the notes with set of rules. ## Autotask Discussions - [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) - 2 comments, 1 upvote - [View Autotask pricing details and edition comparison](https://www.g2.com/products/autotask/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+11%3A20%3A23+-0500&secure%5Bsession_id%5D=d5c9c852-1c6f-44f7-b32e-eed51a11b7db&secure%5Btoken%5D=406d2b4b044ee4265893df87e0945bb58314c7c7452fdec4443b0af8da511d66&format=llm_user) ## Autotask Integrations - [Accelo](https://www.g2.com/products/accelo/reviews) - 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[Traverse](https://www.g2.com/products/northwoods-consulting-partners-inc-traverse/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) ## Autotask Features **Administration** - Change Management - Asset Management - Reports & Analytics **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics** - Forecasting - Reporting - KPIs **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Standard Integrations - Workflow - Access Management **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance ## Top Autotask Alternatives - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - 4.0/5.0 (556 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,297 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,219 reviews)