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Compare Autotask and ConnectWise PSA 
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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Small-Business (66.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskConnectWise PSA
Star Rating
(514)3.9 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise PSA excels in its Ticketing System, achieving a high score of 9.2, which reviewers mention makes it a robust choice for incident management. In contrast, Autotask PSA also offers a solid ticketing system but scores slightly lower, indicating that while it is effective, it may not match the depth of features found in ConnectWise.
- Reviewers mention that Autotask PSA shines in Project Management, particularly in Project Tracking and Resource Management, where it scores 7.3 and 7.8 respectively. Users on G2 appreciate the intuitive interface and the ability to manage resources effectively, while ConnectWise PSA's scores in these areas are lower, suggesting it may lack some of the user-friendly features that Autotask provides.
- G2 users highlight that ConnectWise PSA has a strong Sales Force Automation feature set, particularly in Contact & Account Management with a score of 8.5. Reviewers say this makes it a preferred choice for businesses focused on sales processes, whereas Autotask PSA's scores in similar areas are slightly lower, indicating it may not be as comprehensive for sales teams.
- Users report that Autotask PSA offers superior Customer Support, with a quality score of 8.1, which reviewers mention includes a well-organized Knowledge Base and effective Case Management. In comparison, ConnectWise PSA's support features, while decent, do not receive the same level of praise, suggesting that users may find more satisfaction with Autotask's support services.
- Reviewers mention that ConnectWise PSA's Automation capabilities are impressive, scoring 8.5, which users say enhances efficiency in workflows. However, Autotask PSA also provides automation features but does not score as high, indicating that ConnectWise may offer more advanced options for automating tasks.
- Users on G2 report that Autotask PSA's Integration APIs score of 8.4 is a significant advantage, allowing for seamless connectivity with other applications. Reviewers mention that this flexibility is crucial for businesses looking to integrate various tools, while ConnectWise PSA's integration capabilities, although functional, do not receive the same level of acclaim.
Pricing
Entry-Level Pricing
Autotask
No pricing availableConnectWise PSA
No pricing availableFree Trial
Autotask
No trial information availableConnectWise PSA
No trial information availableRatings
Meets Requirements
8.5
447
8.3
433
Ease of Use
8.0
479
7.2
439
Ease of Setup
7.5
367
6.2
223
Ease of Admin
7.7
265
7.1
211
Quality of Support
8.2
416
7.3
405
Has the product been a good partner in doing business?
8.4
257
7.4
210
Product Direction (% positive)
8.5
445
6.9
424
Features by Category
Sales Force Automation
Not enough data
8.5
136
|
Verified
Not enough data
7.9
95
|
Verified
Not enough data
7.8
124
|
Verified
Not enough data
8.3
138
|
Verified
Not enough data
7.6
101
|
Verified
Not enough data
8.3
128
Not enough data
8.0
113
|
Verified
Not enough data
8.1
113
|
Verified
Not enough data
8.3
123
|
Verified
Marketing Automation
Not enough data
7.3
85
|
Verified
Not enough data
7.2
88
|
Verified
Not enough data
7.4
93
|
Verified
Not enough data
7.4
76
|
Verified
Customer Support
Not enough data
8.4
127
Not enough data
7.6
124
|
Verified
Not enough data
7.7
119
Not enough data
7.5
82
Not enough data
7.9
108
Reporting & Analytics
Not enough data
7.5
138
|
Verified
Not enough data
7.3
137
|
Verified
Not enough data
7.5
112
Mobile & Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
95
|
Verified
Platform
Not enough data
7.4
80
Not enough data
7.9
85
Not enough data
8.2
85
Not enough data
7.6
53
Not enough data
7.2
56
Not enough data
7.0
74
Not enough data
8.0
82
Not enough data
7.3
77
Integration
Not enough data
7.7
79
Not enough data
8.0
77
Not enough data
8.5
75
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.4
6
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
8.5
231
Not enough data
8.3
228
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Generative AI
Not enough data
6.3
9
Not enough data
6.1
9
Agentic AI - Help Desk
Not enough data
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Communication Channels
Not enough data
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Platform
Not enough data
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
86
Not enough data
7.5
195
Not enough data
7.5
203
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
7.3
48
7.1
178
|
Verified
6.9
49
6.1
175
|
Verified
5.7
44
7.2
180
|
Verified
6.7
51
Project Management
6.9
179
6.6
49
7.0
177
|
Verified
6.6
49
7.3
173
|
Verified
6.6
48
7.6
174
|
Verified
7.2
50
Accounting
7.2
173
6.7
48
7.3
172
|
Verified
7.3
48
6.5
166
6.8
47
6.8
170
6.6
44
6.5
168
|
Verified
6.5
44
Portfolio Management
6.8
168
6.1
44
6.8
167
6.0
43
6.6
165
6.1
43
6.6
164
6.2
42
Analytics
6.7
167
|
Verified
6.0
44
7.4
172
|
Verified
6.6
49
7.4
168
|
Verified
6.1
47
Administration
7.8
176
|
Verified
7.2
48
8.2
171
|
Verified
7.5
50
8.0
173
|
Verified
7.4
47
Platform
8.3
171
|
Verified
7.0
45
7.4
160
|
Verified
6.2
42
8.6
172
|
Verified
6.9
48
6.4
164
|
Verified
5.6
46
4.7
161
|
Verified
4.8
43
Generative AI
5.8
88
4.2
28
6.1
88
4.3
28
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
7.6
11
8.4
236
7.3
11
8.4
235
8.5
11
7.0
230
7.0
11
7.3
231
6.5
11
Reporting
8.7
234
7.3
11
8.8
234
7.7
11
7.4
228
6.5
11
Access & Usability
6.1
230
6.5
10
7.9
230
7.8
9
7.2
225
6.7
9
7.6
223
6.7
9
Agentic AI - Service Desk
5.6
14
4.2
6
5.6
14
6.1
6
5.2
14
5.0
6
4.8
14
4.7
6
4.4
13
4.2
6
4.5
13
4.4
6
5.1
14
4.7
6
Categories
Categories
Shared Categories
Autotask and ConnectWise PSA are categorized as Professional Services Automation and Service Desk
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
60.0%
Computer & Network Security
8.4%
Computer Networking
5.3%
Computer Software
4.1%
Telecommunications
3.3%
Other
19.0%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
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