# Autotask vs Certinia PS Cloud Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Certinia PS Cloud excels in **resource management** , with advanced tools that help match the right people to the right projects. Users appreciate features like capacity planning and forecasting, which help avoid underutilization or burnout.
- **Users say** Autotask stands out for its **comprehensive management capabilities** for MSP operations. Reviewers highlight how it integrates ticketing, project management, contracts, billing, and time tracking into one platform, streamlining workflows significantly.
- **According to verified reviews** , both products have similar ratings for **ease of use** , but Autotask edges ahead with a slightly better setup experience. Users mention that once workflows are properly configured in Autotask, it becomes a powerful tool for managing tasks efficiently.
- **Reviewers mention** that Certinia PS Cloud's **AI features** and forward-thinking approach are impressive, allowing users to improve productivity by pulling together disparate elements of their work into one cohesive platform.
- **Users highlight** Autotask's **ticket workflow customization** as one of its strongest features, enabling teams to adapt processes to different customer needs, which enhances service delivery and operational efficiency.
- **G2 reviewers note** that while Certinia PS Cloud offers robust project planning tools, including drag-and-drop scheduling, Autotask's centralized approach helps keep service operations streamlined without the need for multiple disconnected systems.



| | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 590 | 712 | 
| **Largest Market Segment** | Small-Business (68.7% of reviews) | Mid-Market (51.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Autotask

Pros:
- Ease of Use (65 reviews)
- Integrations (49 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (18 reviews)

### Certinia PS Cloud

Pros:
- Team Collaboration (13 reviews)
- Ease of Use (12 reviews)

Cons:
- User Unfriendliness (10 reviews)
- Learning Curve (9 reviews)

---
## Ratings Comparison
| Rating | Autotask | Certinia PS Cloud | 
|---|---|---|
  | **Meets Requirements** | 8.5 (486 reviews) | 8.3 (573 reviews) | 
  | **Ease of Use** | 7.9 (532 reviews) | 7.9 (576 reviews) | 
  | **Ease of Setup** | 7.4 (418 reviews) | 6.9 (367 reviews) | 
  | **Ease of Admin** | 7.6 (280 reviews) | 7.3 (377 reviews) | 
  | **Quality of Support** | 8.2 (453 reviews) | 8.1 (530 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (271 reviews) | 8.4 (374 reviews) | 
  | **Product Direction (% positive)** | 8.3 (480 reviews) | 8.7 (558 reviews) | 

---
## Pricing

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Certinia PS Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Certinia PS Cloud** | 8.9/10 | 12 |

#### Tasks

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 8.5 (8 reviews) | 
| **Due Dates** | Not enough data | 8.5 (8 reviews) | 
| **Task Prioritization** | Not enough data | 9.7 (6 reviews) | 
| **To-Do Lists** | Not enough data | 8.3 (7 reviews) | 
| **Dependencies** | Not enough data | 8.3 (7 reviews) | 
| **Mass Updates** | Not enough data | 8.1 (7 reviews) | 
| **Drag & Drop** | Not enough data | 9.3 (7 reviews) | 
| **Recurring Tasks** | Not enough data | 8.9 (6 reviews) | 

#### Projects

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Planning** | Not enough data | 9.5 (7 reviews) | 
| **Project Map** | Not enough data | 9.2 (6 reviews) | 
| **GANTT** | Not enough data | 9.2 (6 reviews) | 
| **Calendar View** | Not enough data | 9.2 (6 reviews) | 
| **Views** | Not enough data | 9.2 (6 reviews) | 
| **Project Budgeting** | Not enough data | 9.2 (6 reviews) | 
| **Issue Tracking** | Not enough data | 8.3 (6 reviews) | 
| **Templates** | Not enough data | 8.9 (6 reviews) | 
| **Critical Path** | Not enough data | 8.9 (6 reviews) | 
| **Time & Expense** | Not enough data | 9.4 (6 reviews) | 
| **Methodologies** | Not enough data | 9.7 (6 reviews) | 

#### Resource Management

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Resource Definiton** | Not enough data | 9.4 (6 reviews) | 
| **Capacity** | Not enough data | 8.8 (7 reviews) | 
| **Scheduling** | Not enough data | 9.2 (6 reviews) | 

#### Project Monitoring

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Baselining / KPIs** | Not enough data | 8.3 (6 reviews) | 
| **Resource Allocation** | Not enough data | 8.8 (7 reviews) | 
| **Dashboards** | Not enough data | 8.6 (6 reviews) | 

#### Generative AI

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (6 reviews) | 

#### Agentic AI - Project Management

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Certinia PS Cloud** | 8.9/10 | 18 |

#### Customer Information

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Customer Health Scores** | Not enough data | 9.1 (11 reviews) | 
| **Customer Monitoring** | Not enough data | 9.0 (12 reviews) | 
| **Customer Profiles** | Not enough data | 9.4 (13 reviews) | 
| **Playbooks** | Not enough data | 8.9 (11 reviews) | 
| **Customer Segments** | Not enough data | 9.0 (10 reviews) | 
| **Product Engagement** | Not enough data | 9.1 (11 reviews) | 
| **Surveys** | Not enough data | 9.1 (11 reviews) | 

#### Predictions

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Churn Risk** | Not enough data | 8.2 (11 reviews) | 
| **Upsell Opportunities** | Not enough data | 8.8 (12 reviews) | 
| **Custom Triggers** | Not enough data | 9.0 (12 reviews) | 
| **Machine Learning** | Not enough data | 8.0 (11 reviews) | 

#### Platform

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Reporting & Dashboards** | Not enough data | 8.8 (17 reviews) | 
| **API & Integrations** | Not enough data | 8.1 (15 reviews) | 
| **Data Import & Export Tools** | Not enough data | 9.1 (15 reviews) | 
| **Workflow Capability** | Not enough data | 9.3 (14 reviews) | 
| **Notifications** | Not enough data | 9.0 (16 reviews) | 
| **Customization** | Not enough data | 8.9 (17 reviews) | 
| **Scalability** | Not enough data | 8.7 (15 reviews) | 
| **Data Security** | Not enough data | 9.3 (15 reviews) | 
| **Performance & Reliability** | Not enough data | 8.4 (15 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.6 (17 reviews) | 

#### Generative AI

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 9.3 (7 reviews) | 

#### Agentic AI - Customer Success

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 7.5/10 | 209 |
| **Certinia PS Cloud** | N/A | N/A |

#### Administration

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Change Management** | 8.0 (179 reviews) | Not enough data | 
| **Asset Management** | 7.9 (182 reviews) | Not enough data | 
| **Reports & Analytics** | 8.0 (191 reviews) | Not enough data | 

#### Service Desk

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Help Desk** | 9.0 (189 reviews) | Not enough data | 
| **Incident Reports** | 8.4 (182 reviews) | Not enough data | 
| **Process Workflow** | 8.3 (189 reviews) | Not enough data | 

#### Management

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Reporting** | 8.2 (187 reviews) | Not enough data | 
| **Administration Console** | 8.2 (184 reviews) | Not enough data | 
| **Access Management** | 8.3 (181 reviews) | Not enough data | 
| **Asset Management** | 7.9 (178 reviews) | Not enough data | 
| **Policy Dictation** | 7.5 (171 reviews) | Not enough data | 

#### Functionality

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Ticketing System** | 9.2 (189 reviews) | Not enough data | 
| **Performance Logging** | 8.3 (177 reviews) | Not enough data | 
| **Alerting** | 8.5 (180 reviews) | Not enough data | 
| **Automation** | 8.3 (187 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (15 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | 
| **Decision Making** | 6.2 (11 reviews) | Not enough data | 

### Resource Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Certinia PS Cloud** | 8.0/10 | 55 |

#### Planning

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Resource Definiton** | Not enough data | 8.4 (44 reviews) | 
| **Capacity** | Not enough data | 7.9 (47 reviews) | 
| **Scheduling** | Not enough data | 8.2 (49 reviews) | 

#### Optimization

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Performance** | Not enough data | 8.1 (39 reviews) | 
| **Forecasting** | Not enough data | 7.9 (44 reviews) | 
| **Corrections** | Not enough data | 7.8 (26 reviews) | 

### ERP Systems

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Certinia PS Cloud** | 8.4/10 | 27 |

#### Accounting

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **AP Automation** | Not enough data | 8.3 (19 reviews) | 
| **AR Automation** | Not enough data | 8.2 (19 reviews) | 
| **Audit Trail** | Not enough data | 8.7 (19 reviews) | 
| **Budgeting / Forecasting** | Not enough data | 7.9 (20 reviews) | 
| **Collections Automation** | Not enough data | 8.8 (18 reviews) | 
| **Financial Statements** | Not enough data | 8.2 (21 reviews) | 
| **Invoice Customization** | Not enough data | 7.8 (21 reviews) | 
| **Journal Entries** | Not enough data | 8.0 (22 reviews) | 
| **Monitor Cash Positions** | Not enough data | 8.6 (17 reviews) | 
| **Multi-Entity / Consolidation** | Not enough data | 7.9 (16 reviews) | 
| **Payment Processing** | Not enough data | 8.3 (15 reviews) | 
| **Recognition Rules** | Not enough data | 8.2 (14 reviews) | 
| **Reconciliations** | Not enough data | 8.3 (17 reviews) | 
| **Tags / Dimensions** | Not enough data | 7.6 (18 reviews) | 
| **Payments Scheduling** | Not enough data | 8.4 (15 reviews) | 
| **Payment Batches** | Not enough data | 8.1 (15 reviews) | 
| **Payment Settlements ** | Not enough data | 8.3 (17 reviews) | 
| **Payment Methods** | Not enough data | 8.7 (15 reviews) | 

#### Back Office

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Allocation** | Not enough data | 8.3 (16 reviews) | 
| **Asset Register** | Not enough data | 8.3 (15 reviews) | 
| **Lean Management** | Not enough data | 8.2 (12 reviews) | 
| **Maintenance** | Not enough data | 8.6 (15 reviews) | 
| **Organization Management** | Not enough data | 8.5 (18 reviews) | 
| **Payroll** | Not enough data | 8.3 (13 reviews) | 
| **Portfolio Mix** | Not enough data | 8.4 (15 reviews) | 
| **Purchase Orders** | Not enough data | 8.5 (17 reviews) | 
| **Requisition** | Not enough data | 8.2 (15 reviews) | 
| **Shift Scheduling** | Not enough data | 8.5 (17 reviews) | 
| **Sourcing** | Not enough data | 8.2 (15 reviews) | 
| **Status** | Not enough data | 8.3 (14 reviews) | 
| **Time & Attendance Tracking** | Not enough data | 8.8 (20 reviews) | 
| **Warranty Management** | Not enough data | 8.3 (11 reviews) | 

#### Front Office

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **ATP** | Not enough data | 8.5 (11 reviews) | 
| **Checkout Process** | Not enough data | 8.0 (11 reviews) | 
| **Configuration Rules** | Not enough data | 8.1 (15 reviews) | 
| **Contact & Account Management** | Not enough data | 8.7 (19 reviews) | 
| **Customer Portal** | Not enough data | 8.1 (14 reviews) | 
| **Field Service Booking** | Not enough data | 8.6 (12 reviews) | 
| **Field Service Dispatch** | Not enough data | 8.3 (12 reviews) | 
| **Product & Price List Management** | Not enough data | 8.6 (14 reviews) | 
| **Product Catalog** | Not enough data | 8.5 (12 reviews) | 
| **Promotions and Discounts** | Not enough data | 8.2 (10 reviews) | 
| **Quote & Order Management** | Not enough data | 8.8 (13 reviews) | 
| **Returns / Refunds** | Not enough data | 8.3 (9 reviews) | 
| **Storefront Design Tools** | Not enough data | 8.3 (9 reviews) | 
| **Territory & Quota Management** | Not enough data | 8.3 (9 reviews) | 
| **Tickets** | Not enough data | 8.5 (10 reviews) | 
| **Visual Configuration** | Not enough data | 8.2 (12 reviews) | 

#### Integration

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Breadth of Partner Applications** | Not enough data | 7.6 (12 reviews) | 
| **Data Import and Export Tools** | Not enough data | 8.3 (17 reviews) | 
| **Integration APIs** | Not enough data | 8.4 (15 reviews) | 

#### Logistics

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Centralized Inventory Database** | Not enough data | 8.9 (9 reviews) | 
| **In Transit** | Not enough data | 8.5 (9 reviews) | 
| **Inventory Forecasting** | Not enough data | 8.8 (10 reviews) | 
| **Inventory Pricing and Costing** | Not enough data | 8.7 (10 reviews) | 
| **Inventory Reporting** | Not enough data | 9.3 (10 reviews) | 
| **Inventory Tracking / Ordering** | Not enough data | 9.2 (10 reviews) | 
| **Picking Methods** | Not enough data | 8.1 (9 reviews) | 
| **Picking Planning** | Not enough data | 8.7 (9 reviews) | 
| **Receiving** | Not enough data | 9.0 (10 reviews) | 
| **Shipping Options** | Not enough data | 9.1 (9 reviews) | 

#### Platform

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Customization** | Not enough data | 8.3 (18 reviews) | 
| **Internationalization** | Not enough data | 8.3 (14 reviews) | 
| **Output Document Generation** | Not enough data | 7.9 (15 reviews) | 
| **Performance and Reliability** | Not enough data | 8.7 (17 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.6 (19 reviews) | 
| **Workflow Capability** | Not enough data | 8.4 (19 reviews) | 

#### Production

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **BOM** | Not enough data | 8.8 (8 reviews) | 
| **Defects** | Not enough data | 7.8 (9 reviews) | 
| **Identify Demand** | Not enough data | 8.5 (10 reviews) | 
| **Inspections** | Not enough data | 8.5 (8 reviews) | 
| **Manage Resources** | Not enough data | 9.3 (14 reviews) | 
| **MPS** | Not enough data | 8.5 (9 reviews) | 
| **MRP** | Not enough data | 8.5 (10 reviews) | 
| **Production Plans** | Not enough data | 8.5 (10 reviews) | 
| **Rework** | Not enough data | 8.7 (9 reviews) | 
| **Shop Floor** | Not enough data | 8.6 (7 reviews) | 
| **Waste** | Not enough data | 8.1 (7 reviews) | 
| **WIP** | Not enough data | 8.5 (8 reviews) | 

#### Reporting & Analytics

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Custom Reporting** | Not enough data | 8.9 (22 reviews) | 
| **Dashboards** | Not enough data | 8.9 (22 reviews) | 
| **Integration** | Not enough data | 8.6 (21 reviews) | 

#### Generative AI

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (5 reviews) | 

#### Agentic AI - ERP Systems

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.8/10 | 227 |
| **Certinia PS Cloud** | 8.2/10 | 176 |

#### Customer Management

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Customer Profiles** | 8.0 (184 reviews) ✓ Verified | 8.4 (95 reviews) ✓ Verified | 
| **Sales** | 7.2 (179 reviews) ✓ Verified | 8.2 (98 reviews) ✓ Verified | 
| **Marketing** | 6.1 (173 reviews) ✓ Verified | 7.4 (74 reviews) ✓ Verified | 
| **Client Portal** | 7.2 (182 reviews) ✓ Verified | 8.1 (76 reviews) ✓ Verified | 

#### Project Management

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Project Planning** | 6.9 (183 reviews) | 8.6 (144 reviews) ✓ Verified | 
| **Project Tracking** | 7.1 (186 reviews) ✓ Verified | 8.8 (151 reviews) ✓ Verified | 
| **Resource Definition** | 7.3 (173 reviews) ✓ Verified | 8.7 (146 reviews) ✓ Verified | 
| **Resource Management** | 7.6 (178 reviews) ✓ Verified | 8.6 (155 reviews) ✓ Verified | 

#### Accounting

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Revenue Recognition** | 7.2 (173 reviews) | 8.1 (108 reviews) ✓ Verified | 
| **Invoice Management** | 7.3 (177 reviews) ✓ Verified | 8.3 (85 reviews) ✓ Verified | 
| **Payments** | 6.4 (166 reviews) | 8.3 (72 reviews) | 
| **Project Accounting** | 6.8 (170 reviews) | 8.6 (105 reviews) ✓ Verified | 
| **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | 8.5 (121 reviews) ✓ Verified | 

#### Portfolio Management

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Portfolio Definition** | 6.7 (167 reviews) | 8.3 (75 reviews) | 
| **Portfolio Performance** | 6.7 (166 reviews) | 8.2 (74 reviews) ✓ Verified | 
| **Risk** | 6.6 (163 reviews) | 8.1 (91 reviews) | 
| **Portfolio Mix** | 6.6 (162 reviews) | 8.2 (67 reviews) ✓ Verified | 

#### Analytics

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | 8.2 (119 reviews) ✓ Verified | 
| **Reporting** | 7.5 (184 reviews) ✓ Verified | 8.5 (148 reviews) ✓ Verified | 
| **KPIs** | 7.4 (167 reviews) ✓ Verified | 8.3 (113 reviews) ✓ Verified | 

#### Administration

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Standard Integrations** | 7.8 (191 reviews) ✓ Verified | 8.1 (111 reviews) ✓ Verified | 
| **Workflow** | 8.2 (183 reviews) ✓ Verified | 8.4 (132 reviews) ✓ Verified | 
| **Access Management** | 8.0 (175 reviews) ✓ Verified | 8.1 (122 reviews) ✓ Verified | 

#### Platform

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **APIs** | 8.3 (176 reviews) ✓ Verified | 8.2 (107 reviews) ✓ Verified | 
| **Internationalization** | 7.4 (159 reviews) ✓ Verified | 8.2 (85 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.5 (184 reviews) ✓ Verified | 8.6 (136 reviews) ✓ Verified | 
| **Mobile** | 6.4 (164 reviews) ✓ Verified | 7.6 (85 reviews) ✓ Verified | 
| **Offline Access** | 4.7 (160 reviews) ✓ Verified | 7.2 (63 reviews) ✓ Verified | 

#### Generative AI

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **AI Text Generation** | 5.8 (89 reviews) | 7.7 (21 reviews) | 
| **AI Text Summarization** | 6.1 (88 reviews) | 7.6 (21 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | 
| **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | 
| **Automated workflows** | 6.5 (37 reviews) | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.7/10 | 263 |
| **Certinia PS Cloud** | N/A | N/A |

#### Incident Management

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Automate Ticket Routing** | 8.1 (239 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.4 (238 reviews) | Not enough data | 
| **Ticket Notifications** | 8.4 (241 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (232 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 7.2 (231 reviews) | Not enough data | 

#### Reporting

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Dashboards** | 8.7 (242 reviews) | Not enough data | 
| **Time Tracking** | 8.9 (245 reviews) | Not enough data | 
| **Surveys** | 7.4 (227 reviews) | Not enough data | 

#### Access & Usability

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Mobile** | 6.1 (230 reviews) | Not enough data | 
| **Self Service** | 7.9 (231 reviews) | Not enough data | 
| **Active Directory** | 7.2 (224 reviews) | Not enough data | 
| **Multi-Channel Access** | 7.5 (228 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 6.1 (17 reviews) | Not enough data | 
| **Adaptive Learning** | 4.4 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 3.9 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 4.3 (15 reviews) | Not enough data | 
| **Decision Making** | 5.0 (15 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

**Unique to Autotask (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Certinia PS Cloud (4):** [Resource Management Software](https://www.g2.com/categories/resource-management), [ERP Systems](https://www.g2.com/categories/erp-systems), [Customer Success Software](https://www.g2.com/categories/customer-success), [Project Management Software](https://www.g2.com/categories/project-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Autotask | Certinia PS Cloud | 
|---|---|---|
| **Small-Business** | 68.7% | 12.1% | 
| **Mid-Market** | 28.1% | 51.8% | 
| **Enterprise** | 3.1% | 36.0% | 

### By Industry

#### Autotask

- **Information Technology and Services:** 53.0%
- **Computer & Network Security:** 16.9%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.2%
- **Consulting:** 2.3%
- **Telecommunications:** 2.2%
- **Information Services:** 2.2%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.7%

#### Certinia PS Cloud

- **Information Technology and Services:** 31.5%
- **Computer Software:** 27.4%
- **Management Consulting:** 6.3%
- **Financial Services:** 3.5%
- **Hospital & Health Care:** 3.2%
- **Marketing and Advertising:** 2.8%
- **Computer & Network Security:** 2.6%
- **Telecommunications:** 2.6%
- **Internet:** 1.8%
- **Information Services:** 1.5%
- **Other:** 16.7%

---
## Alternatives

### Alternatives to Autotask

- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1157 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1867 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (981 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)

### Alternatives to Certinia PS Cloud

- [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1691 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (854 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Planview AdaptiveWork](https://www.g2.com/products/planview-adaptivework/reviews) — 4.1/5 stars (537 reviews)
- [Ruddr Professional Services Automation](https://www.g2.com/products/ruddr-professional-services-automation/reviews) — 4.6/5 stars (341 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)
- [Klient PSA](https://www.g2.com/products/klient-psa/reviews) — 4.5/5 stars (83 reviews)
- [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) — 4.4/5 stars (1049 reviews)

---
## Top Discussions

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

### Certinia PS Cloud

- Title: [What is FinancialForce PSA?](https://www.g2.com/discussions/what-is-financialforce-psa) — 3 comments
  > **Top comment:** "Professional Services Automation.  It enables your team to manage projects and the resources and tasks on those projects."
- Title: [How does FinancialForce Compare to OpenAir?](https://www.g2.com/discussions/how-does-financialforce-compare-to-openair) — 3 comments, 2 upvotes
  > **Top comment:** "Can't say I used OpenAir specifically, as we migrated from QuickArrow (which was replaced by OpenAir) to FinancialForce.  But if you are already on the..."
- Title: [What is FinancialForce PSA used for?](https://www.g2.com/discussions/what-is-financialforce-psa-used-for) — 1 comment
  > **Top comment:** "Resource Management, Customer success etc"
- Title: [What is PSA in software engineering?](https://www.g2.com/discussions/what-is-psa-in-software-engineering) — 1 comment
  > **Top comment:** "If you are asking for a similar product/solution for engineering activities, then I would recommend Atlassian's Jira product.  It does a lot of the same..."
- Title: [What is a PSA platform?](https://www.g2.com/discussions/financialforce-psa-what-is-a-psa-platform) — 1 comment
  > **Top comment:** "Professional Services Automation (PSA) Platform is a software system, designed to manage PS resources, PS engagements, schedules and billing."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-certinia-ps-cloud)