--- title: Autotask Reviews meta_title: 'Autotask Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 632 reviews by the users' company size, role or industry to find out how Autotask works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 632 scale: '5' date_modified: '2026-08-12' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Autotask Reviews **Vendor:** Datto Inc. **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 4.3/5.0 **Total Reviews:** 632 ## About Autotask Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value. Trusted by growing MSPs worldwide, Autotask helps teams deliver faster, more consistent service while maintaining clarity and control across every part of the business. ## Autotask Pros & Cons **What users like:** - Users value the **ease of use** of Autotask, enjoying its intuitive interface and accessible features for efficiency. (65 reviews) - Users value the **seamless integrations** of Autotask, ensuring efficient workflows and effective ticket management. (49 reviews) - Users appreciate the **smart summaries and user-friendly interface** of Autotask, enhancing efficient ticket management and workflow. (43 reviews) - Users appreciate the **automation features** of Autotask, which enhance efficiency and streamline daily operations. (30 reviews) - Users value the **easy integrations** of Autotask, enhancing their workflow and connectivity with other tools effectively. (24 reviews) - Users value the **efficiency** of Autotask, enabling faster ticket management and improved team collaboration for better client support. (24 reviews) - Customer Support (20 reviews) - Workflow Management (20 reviews) - Features (19 reviews) - Time Tracking (19 reviews) **What users dislike:** - Users find the **complex usability** of Autotask overwhelming, especially with the multitude of options and a dated interface. (24 reviews) - Users often find the **steep learning curve** adds complexity, making proper setup and understanding crucial for success. (18 reviews) - Users note the **missing features** in Autotask, particularly in project management and automation capabilities. (17 reviews) - Users find Autotask's **limited functionality** frustrating, noting the need for improvements in project workflows and integrations. (16 reviews) - Users find Autotask's interface **not user-friendly** , with an outdated layout and unintuitive navigation affecting usability. (16 reviews) - Users face a **steep learning curve** with Autotask, making initial navigation and customization challenging. (14 reviews) - Users find **ticketing issues** challenging, with difficulties in searching and inadequate options in the drop-down menu. (14 reviews) - Outdated Interface (13 reviews) - Poor Design (13 reviews) - Clunky Interface (11 reviews) ## Autotask Reviews ### 1. A reliable PSA platform with room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Yusuf Mustafa K. | Associate Cloud Operations Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Autotask?** My overall experience with Autotask has remained consistent over time. It helped our team manage tickets, customer information, and day-to-day support work in one place. The platform is reliable for daily operations, but some areas, especially reporting and customization, still need improvement. That's why my opinion of the product hasn't changed much. One of the things I liked most was having ticket management, customer information, and remote management features available in a single platform. It made it easier to keep track of support activities without constantly switching between different tools. The workflow is straightforward, and once you're familiar with it, managing daily support tasks becomes much easier. **What do you dislike about Autotask?** Reporting is still the area that needs the most improvement. At times, reports don't display the expected information, such as accurate dates or filtered data, and customizing reports can be frustrating. I would also like to see a more modern interface and faster report generation, as that would make it much easier to analyze data and prepare customer reports. **What problems is Autotask solving and how is that benefiting you?** The remote management tool is also great, with terrific back-end management of client machines. This integrates into the CRM as well. It's very full-featured and useful, it allows us to automate the ticketing system, and it allows us to monitor and generate alerts for services to run smoothly and timely. ### 2. Flexible Automation and Reporting That Streamlines Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Tara G. | Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Autotask?** What I love most about Autotask is its flexibility. It allows me to streamline processes, automate repetitive tasks, and create reports that provide meaningful insights for different departments. I enjoy finding ways to make workflows more efficient and helping others get the most out of the platform. **What do you dislike about Autotask?** I've been using Autotask for 12 years, and while the platform has made improvements in many areas, I believe there are still opportunities to enhance the billing and financial workflows. Features such as the billing platform and the Approve/Post process have seen very few meaningful updates over the years. Modernizing these areas with a more streamlined, intuitive workflow and additional automation would significantly improve efficiency for finance teams and reduce the amount of manual work required. **What problems is Autotask solving and how is that benefiting you?** One area where Autotask has made great improvements is ticket management and visibility. The platform has provided better ways to track tickets and allows teams to create customized widgets and dashboards that give users visibility into their daily workload. These improvements help teams quickly see their priorities, manage their day-to-day tasks, and avoid spending time searching for information. ### 3. Autotask: A Reliable, Centralized Hub with Strong Ticket Workflow Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Darren . | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Autotask?** Autotask does a good job keeping service operations centralized without needing multiple disconnected systems. The ticket workflow customization is one of the strongest parts of the platform because it allows us to adapt processes to different customer environments instead of forcing a rigid structure. We also like the visibility into technician workload, contract tracking, and recurring task management. Once configured properly, it becomes a reliable day-to-day operational hub for both reactive support and long-term client management. **What do you dislike about Autotask?** The platform is powerful, but some areas still feel overly complex for simple administrative tasks. Certain menus and configuration sections take longer to navigate than they should, especially for newer technicians. Reporting can also require more manual refinement than expected to get clean output for management or customer-facing summaries. Performance and UI responsiveness occasionally feel inconsistent depending on the section being used. **What problems is Autotask solving and how is that benefiting you?** Autotask has helped reduce operational overlap between ticket handling, customer communication, and technician scheduling. Before standardizing around it, a lot of information lived in separate systems or depended too heavily on manual follow-up. Having contracts, ticket queues, escalation paths, and time tracking tied together has improved accountability and made it easier to manage response expectations across multiple clients. It has also helped us identify workflow bottlenecks earlier and maintain more consistent service delivery as workload increases. ### 4. Streamlined Project Management with Some UI Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Robyn L. | Technical Project Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I basically live in Autotask every day as a Sales & Projects Coordinator. It has become an essential part of how I manage projects, coordinate sales activities, track tasks, and stay organized across multiple priorities. The efficiency it provides has made a huge difference in my workflow, helping me stay on top of deadlines, communications, and overall team collaboration. I appreciate how centralized and streamlined everything feels, with access to project management, ticketing, scheduling, and customer information all in one place. This saves a significant amount of time and keeps operations running smoothly. I'm also very excited about the upcoming features and improvements. Autotask continues to be a powerful platform that supports both sales and project coordination effectively, and I look forward to seeing how it continues to evolve. **What do you dislike about Autotask?** One area where Autotask could improve is the overall user interface and navigation. While the platform is very powerful, some features can feel a bit complex or require too many clicks to access important information quickly. A more modern and streamlined interface would make day-to-day tasks even more efficient. **What problems is Autotask solving and how is that benefiting you?** Autotask helps me manage projects and sales activities efficiently, streamlines my tasks, and keeps everything centralized in one place, greatly improving productivity and team collaboration. ### 5. Straightforward Activity Logging and Great RMM Linking That Cuts Ticket Admin **Rating:** 4.0/5.0 stars **Reviewed by:** Darren H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Autotask?** Logging activity is straight forward. Its easy to see what has been done in one place. From a service manager POV information can be obtained easily to help measure performance. The linking with the RMM is great and reduces admin required for ticket creation. Task lists are particularly useful for repetetive tasks. The Tasklist is my favourite function because this helps record time across multiple jobs **What do you dislike about Autotask?** For us its more about what we are not using. We are fairly confident that someone looking at our systems and the way we work would flag numerous improvements. We moved from an inhouse developed system so identifying dislikes isn't obvious. Maybe the reporting could be better. It would be nice to be able to pull more graphical customer based reports **What problems is Autotask solving and how is that benefiting you?** Autotask is helping us to deliver effective service management to our customers. As a service manager it gives me visibility of ongoing activities for customers and my team. The dashboards are a great for having that one place to get a quick overview of daily, monthly, yearly trends and stats which help us to make the right decisions and strategies for improving our service. ### 6. User-Friendly Layout, Easy Dashboards, and Strong Compatibility **Rating:** 4.0/5.0 stars **Reviewed by:** Donovan E. | IT Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Autotask?** I like the layout of Autotask compared to other ticketing systems I’ve used before. It’s very user-friendly, and it’s easy to set up queues and visual dashboards. Tracking my time on a ticket is straightforward, and support is also easy to work with whenever I run into any issues. We also integrate it with other platforms and compared to other systems it has the most compatibility. **What do you dislike about Autotask?** I would like another way to track ticket time besides using the side bar. I've used the timer when you have the ticket open too but I often minimize & can be forgotten with all my other tickets. **What problems is Autotask solving and how is that benefiting you?** Centralizes ticketing, billing, and client management in one platform, improving efficiency, visibility, and response times. It helps streamline workflows, reduce manual work, and ensure nothing falls through the cracks. ### 7. Powerful MSP Automation, but a Cluttered UI and Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Jonathan N. | IT support, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Autotask?** Autotask does a great job centralizing ticketing, time tracking, and client management into one platform. It integrates well with other MSP tools and provides strong automation options that help streamline day-to-day operations and improve technician efficiency. **What do you dislike about Autotask?** The interface can feel cluttered at times, and some workflows take more clicks than they should. Reporting and customization are powerful but can have a learning curve, especially for newer users or smaller teams without dedicated administration resources. **What problems is Autotask solving and how is that benefiting you?** Autotask helps centralize ticket management, time tracking, and client communication across our service desk operations. It improves visibility into workloads, helps ensure tickets are properly documented and assigned, and streamlines billing and reporting processes. The automation and integrations also reduce manual tasks and improve response times for clients. ### 8. Strong All-in-One solution for MSPs **Rating:** 4.0/5.0 stars **Reviewed by:** Aidan L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Autotask?** Autotask does a great job creating a centralized platform for ticketing, project management, time tracking, and client communication. It helps streamline day-to-day operations at an MSP and makes it easier to stay organized. Integrations with RMM and other tools are also incredibly helpful. **What do you dislike about Autotask?** The interface sometimes feels outdated, and some workflows require more clicks than they probably should. There is a learning curve for newer users, but the features for reporting and customization are extremely powerful and useful. **What problems is Autotask solving and how is that benefiting you?** Autotask helps solve the challenge of managing multiple clients, service tickets, projects, and technician workloads in one centralized system. Instead of juggling separate tools and spreadsheets, everything is organized in a single platform, which improves visibility and accountability across the team. It benefits daily operations by making ticket management more efficient, improving communication between technicians and clients, and helping track time and project progress more accurately. The automation and workflow features also reduce manual work, allowing the team to respond faster and stay more organized. ### 9. Versatile Platform with Integration Hurdles **Rating:** 3.5/5.0 stars **Reviewed by:** Liz S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I appreciate that Autotask serves as one place to manage most elements of our clients, making it a powerful bit of software with different elements that are pretty well joined together. It's beneficial for managing the relationship with a client from onboarding them in a project to managing their tickets. **What do you dislike about Autotask?** We need to update the client portal. We don't use the client portal at the moment because it's been awaiting an update for many years. The CRM system is pretty much useless. There's no way to track who has opened communications, who's read them, or monitor responses. It needs more of a document management system and a marketing system. Inventory is very difficult. **What problems is Autotask solving and how is that benefiting you?** I use Autotask for ticket management and to manage most elements of client relationships. It helps with onboarding and ticket management effectively. ### 10. Complete MSP Platform, But the Outdated UI Takes Too Many Clicks **Rating:** 3.5/5.0 stars **Reviewed by:** Edson M. | Service Delivery manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Autotask?** It’s a pretty complete platform. It has everything I need to run my MSP business. **What do you dislike about Autotask?** The UI feels outdated, requires too many clicks, and is slow. On top of that, many parts of the system don’t follow consistent UI standards, which makes the overall experience feel uneven. **What problems is Autotask solving and how is that benefiting you?** As I mentioned, it offers many tools and makes it easier to run my business. ### 11. Good - Not Great **Rating:** 4.0/5.0 stars **Reviewed by:** Davis S. | Project Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Autotask?** Cooper Copilot has been the BEST new AI tool Autotask has implemented. It's helped our guys' time entries so much and makes the short summary grammatically correct. **What do you dislike about Autotask?** Building Reports in AT is good but not great. We typically have to purchase an Autotask expert to assist with building the reports as the site is rather confusing when attempting yourself. **What problems is Autotask solving and how is that benefiting you?** I don't have any issues or problems with Autotask. Sometimes I wish I could attach multiple documents to tickets at once, but not a big deal. ### 12. Customizable Ticketing with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Autotask?** I like that Autotask offers a lot of customization. Almost anything seems possible with workflows and user-defined fields. There are plenty of integrations with other products, and although I haven't fully explored them yet, I've been tinkering with the rules to suit our needs. While the initial setup was a lot to take in, the onboarding was helpful and resulted in a system with lots to customize and offer. **What do you dislike about Autotask?** The integrations are nice, but they can be a little fiddly. The 'New' client portal looks way better than the old one but it is missing features and could do with more user options. A non-workaround way to support in-house divisions and legal entities under one Entra ID sync would be helpful. The initial setup is a lot to take in at first, requiring quite a bit of effort to get it working. **What problems is Autotask solving and how is that benefiting you?** Autotask gives us a platform to submit issues, manage them, and prioritize accordingly. Customization with workflows and UDFs, and plenty of integrations with other products, make it valuable. ### 13. Versatile Tool with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Autotask?** I use Autotask for workload management and project management, and I really appreciate its role as a comprehensive professional services automation platform. The system effectively addresses inbound tickets from clients, overseeing the assignment and triage to our technicians, which is quite helpful. I particularly value its ticket notes feature and time entry for time sheets, which is crucial for billing and cost management. Additionally, the inbound ticketing via email processing and communication notes for ticket updates are features I leverage a lot. These tools make managing projects and client interactions much easier. **What do you dislike about Autotask?** The project management platform as a whole is poorly designed for project managers. **What problems is Autotask solving and how is that benefiting you?** Autotask helps with workload management, project management, and handles inbound tickets, assignment, and triage to technicians. It also facilitates ticket notes, time entry for timesheets, billing, and cost management for clients. ### 14. One Tool for All Departments—Convenient and Streamlined **Rating:** 4.0/5.0 stars **Reviewed by:** Jaime G. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** I like that all departments and areas can be in 1 tool. Our counterparts in Australia currently use several tools where we can use 1 - it's very convenient. **What do you dislike about Autotask?** Reporting could be better. I wish we had more control over some of the automated reports and the notifications that go out (I'd like to update some of the messages). More integrations to outside software would be great (like Microsoft projects). Resource forecasting is a challenge with current functionality. **What problems is Autotask solving and how is that benefiting you?** Autotask allows us to use 1 tool for multiple areas and departments. That is the biggest benefit. Even though there are some other tools that might work better for Delivery teams (for example), having everything in 1 system is more beneficial. ### 15. Powerful Tool with Room for Improvement in Task Management **Rating:** 4.0/5.0 stars **Reviewed by:** Bruce G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** I like that Autotask keeps track of everything for us, making it a centralized spot for handling client issues efficiently. It's also very powerful, offering robust capabilities that can sometimes feel intimidating but generally help maintain effective workflows. I appreciate how simple it was to change our business models in Autotask, using its features like default contracts and exclusion sets, which, although complicated at times, work nicely once set up. **What do you dislike about Autotask?** The thing that trips us up the most is that if we're busy working on several tasks, we might be answering a ticket and then get interrupted with a higher priority item. And so we leave that ticket and do something else. And if we forget, that we were working on that ticket and we forget to send it, or maybe even close the ticket by mistake, it doesn't prompt to say, did you really mean to close this or whatever? And the work is gone, and we might even not remember that we didn't answer that ticket. If there was some way that Autotask could be a little bit smarter and if there had been a change in a ticket, it would maybe prompt you for whether that ticket should be closed or sent, something like that. We worked with one of the Datto or Kaseya engineers to do the initial setup. We could not possibly have done it without them. **What problems is Autotask solving and how is that benefiting you?** Autotask is a central hub for clients to report issues and track them, so we know when tasks are done or pending. ### 16. Great product for a MSP or a company requiring multiple supportdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Paul S. | Head of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Autotask?** The integration with other products in the kaseya range is really good **What do you dislike about Autotask?** More support for integration with other tools in their product portfolio **What problems is Autotask solving and how is that benefiting you?** we have multiple service desk for different parts of the business and in different countries, Autotask allows us to reslove this issue in on platform rather than having multiple instants of the solution ### 17. Reliable but Needs a More Streamlined Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Autotask?** Autotask is a solid platform for managing tickets, tracking time, and keeping projects organized all in one place. It does a good job tying together service desk, billing, and reporting, which makes day-to-day operations more efficient. The automation features help reduce repetitive work, and overall it provides good visibility into workloads and priorities. **What do you dislike about Autotask?** Autotask can feel clunky at times, especially when navigating between different modules, and the interface isn’t always the most intuitive for new users. Some actions take more clicks than they should, and reporting can be a bit rigid without extra customization. It can also run a little slow depending on what you’re doing, which can impact efficiency during busy periods. **What problems is Autotask solving and how is that benefiting you?** Autotask helps centralize our service desk, ticketing, time tracking, and billing into one system, which cuts down on switching between multiple tools. It makes it easier to stay on top of incoming requests, prioritize work, and ensure nothing falls through the cracks. The built-in automation and reporting also save time on administrative tasks and give better visibility into team performance and workload, which ultimately helps us operate more efficiently. ### 18. Reliable but Needs a More Streamlined Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Autotask?** Autotask is a solid platform for managing tickets, tracking time, and keeping projects organized all in one place. It does a good job tying together service desk, billing, and reporting, which makes day-to-day operations more efficient. The automation features help reduce repetitive work, and overall it provides good visibility into workloads and priorities. **What do you dislike about Autotask?** Autotask can feel clunky at times, especially when navigating between different modules, and the interface isn’t always the most intuitive for new users. Some actions take more clicks than they should, and reporting can be a bit rigid without extra customization. It can also run a little slow depending on what you’re doing, which can impact efficiency during busy periods. **What problems is Autotask solving and how is that benefiting you?** Autotask helps centralize our service desk, ticketing, time tracking, and billing into one system, which cuts down on switching between multiple tools. It makes it easier to stay on top of incoming requests, prioritize work, and ensure nothing falls through the cracks. The built-in automation and reporting also save time on administrative tasks and give better visibility into team performance and workload, which ultimately helps us operate more efficiently. ### 19. Great Workflow, But Needs a Visual Refresh **Rating:** 3.5/5.0 stars **Reviewed by:** Christian S. | IT Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Autotask?** The workflow is easy and simple to use over a long period of time **What do you dislike about Autotask?** The appearance is a bit ugly/ outdated and could do with a bit of modernisation **What problems is Autotask solving and how is that benefiting you?** As an IT engineer in a busy MSP, Autotask has pretty much become one of the tools I rely on every day. It pulls together ticketing, time tracking, asset management and projects into one place, which definitely helps keep things organised when workloads get messy. What Autotask Does Well Ticketing that actually works Easy enough to manage loads of tickets. Categories, quick notes, and automation make it simpler to prioritise and stay on top of things. Great integrations Works smoothly with Datto RMM, backup tools and other monitoring systems, so everything lands in one central spot. Cuts out a lot of duplication. Decent reporting The dashboards and reports are detailed and customisable, which helps when tracking SLAs or spotting recurring issues. Solid project and asset tracking Projects are easier to follow with milestones and dependencies, and asset info is stored neatly, which saves time when troubleshooting. Where It Falls Short UI feels outdated It works, but it looks a bit old and can be overwhelming for new engineers. Mobile app is lacking Fine for quick ticket updates, but not great for anything more involved. Automation is powerful but tricky You can do a lot with it, but setting it up isn’t always straightforward. ### 20. Making MSPing Easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Autotask?** Autotask links to all our servcies and contracts we provide to our cleints, allowing our engineers to enter the time required and not having to worry **What do you dislike about Autotask?** Signature attachments of logos and pictures being caught up in the system makign scrollign down through tickets painful **What problems is Autotask solving and how is that benefiting you?** Reduce operational costs and streamline client delivery by standardizing, automating, and scaling processes throughout the working day ### 21. Autotask **Rating:** 3.5/5.0 stars **Reviewed by:** Dustyn C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Autotask?** Autotask works for us as a PSA. Definitely a reliable software. **What do you dislike about Autotask?** I still do find that there is room for growth with APIs and automation. **What problems is Autotask solving and how is that benefiting you?** Works as a great ticketing software. Makes our day-to-day easier ### 22. Quick Access to Service History Makes Onboarding New Techs Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Gregory M. | Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** The ticket system’s ability to quickly pull up information on previously serviced tasks makes it very easy for new technicians to get up to speed. **What do you dislike about Autotask?** If someone replies within an email thread for Autotask that still includes the Autotask support email address, it creates a new ticket assigned to that firm instead of linking the reply to the existing ticket. **What problems is Autotask solving and how is that benefiting you?** Autotask makes it easy for us to monitor incoming tickets at any hour of the day, which helps ensure our clients aren’t delayed in receiving the support they need. ### 23. Outdated UI and a Mobile App That Needs Serious Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Autotask?** What I like best about Autotask is that it gives me a centralized platform to manage my entire service business. As a solo MSP, I can track tickets, manage client assets and monitor contracts. **What do you dislike about Autotask?** old / outdated interface. mobile app is useless. 1.8 rating on the Google Play and 1.6 rating on Apple Store is embarrassing for a technology company. **What problems is Autotask solving and how is that benefiting you?** efore Autotask, it was easy for information to become scattered across emails, spreadsheets, and different tools. Autotask provides a centralized system for managing support requests, client information, contracts, and invoicing. ### 24. Happy with the product and its integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Autotask?** new AI agent looks useful, newer integrations with products help boos productivity **What do you dislike about Autotask?** An update to the UI is ude I think, it looks a bit dated and static by today's standards **What problems is Autotask solving and how is that benefiting you?** Integration and ease of use - also numerous options to access the system by users and customers ### 25. Great for Organizing and Prioritizing Technical Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Alston H. | Senior IT Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Autotask?** Helps to organize technical issues. Also a great tool to prioritize incidents. **What do you dislike about Autotask?** Automation can improve. Being internal IT I dissect my users by property. The only way I can do that is by manually moving them into those respective containers. Which proves to be non efficient. **What problems is Autotask solving and how is that benefiting you?** Improving workflows. It's benefiting me by organizing tickets better. ### 26. Best PSA in the game **Rating:** 4.0/5.0 stars **Reviewed by:** Justin G. | Managed Services Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** Autotask has been an excellent solution for our business. It brings everything we need into one platform—ticketing, project management, time tracking, and reporting—which helps us stay organized and efficient. The interface is clean and intuitive, and once you get used to it, it really streamlines day-to-day operations **What do you dislike about Autotask?** Live report designer requires a PHD to use. The fact that support won’t help with reports tells you how awful it is. It’s so hard to create a report YOU won’t even support it. **What problems is Autotask solving and how is that benefiting you?** Ticketing mainly. ### 27. Intuitive Interface That’s Easy to Adapt to Our Workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I feel like the interface is pretty intuitive and when I come up with an idea on how to modify my work flow, it's usually pretty easy to accomplish that change. **What do you dislike about Autotask?** I don't know if there's anything that I dislike about Autotask. Usually I can fix it to work how I need it, especially wiht the help of support. **What problems is Autotask solving and how is that benefiting you?** The problem of organizing the tickets and assigning them in a way that makes sense and is time efffective. ### 28. Versatile ticket creation, easy operation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** I appreciate that Autotask's interface is easy to understand and clear. There are many ways to create tickets in different ways, and the workflows make the tasks easier. The initial setup of Autotask was well manageable. **What do you dislike about Autotask?** The digital customer acceptance via the app is problematic for me. I can have the customer sign off, but there is no nice solution for remote maintenance. An acceptance process with a suitable workflow would be desirable so that we receive information if the customer does not accept the service as it is. **What problems is Autotask solving and how is that benefiting you?** Autotask offers many ways to create tickets in different ways and has workflows that make work easier. ### 29. Versatile All-in-One UI That Streamlines Daily Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** There are a number of utilities all rolled into one UI. Extremely versatile and customizable across many industries. Cuts down on having multiple platforms to track/manage day to day operations. **What do you dislike about Autotask?** Oftentimes after updates, there tend to be a number of bugs that can hinder performance. Kaseya is typically quick to resolve. **What problems is Autotask solving and how is that benefiting you?** Managing and tracking day to day operations. Allows us the ability to track daily work while having numerous reports we can run to compare metrics ### 30. Easy API Integrations, But Reporting and Ticket Routing Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Anju R. | Chief Strategy Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Easy to set-up api integrations. Flexible options for contracts at-up and invoice creation is smooth. **What do you dislike about Autotask?** Kaseya ops has not been a smooth transition - login to existing apps such as Autotask needs a constant reset. Lack of flexibility in ticket routing. Custom report creation is clunky and not intuitive. Would be great to have a robust reporting capability especially for management/ leadership teams. **What problems is Autotask solving and how is that benefiting you?** Automation in billing/invoicing process. ### 31. Autotask Has Everything Our IT Business Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel B. | Lead Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Autotask has everything an IT business needs, and the integrations with other Kaseya tools make working on the platform much easier. **What do you dislike about Autotask?** Since Autotask has so many features, sometimes it can be difficult to find the changes you want to make. **What problems is Autotask solving and how is that benefiting you?** Autotask has solved our problem of tracking customer requests and ticketing. Previously, we did it all manually, so this has been a big improvement to our workflow. ### 32. Effortless Ticketing with Room for Integration Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Adam W. | Tier 3 System Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I like Autotask's ease of use and the scheduling works well, too. **What do you dislike about Autotask?** I wish that Autotask integrated a little better with Datto RMM and IT Glue. It would be nice if when creating a new user it would just sync with Autotask and auto create the users in the other platforms. **What problems is Autotask solving and how is that benefiting you?** Autotask helps us easily assign tickets to techs and schedule times for issues, improving our PSA and ticketing system. ### 33. Customizable Dashboards Improve Efficiency, but HTML Limitations Hinder **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Autotask?** I love how Autotask serves as a comprehensive Professional Services Automation (PSA) tool that effectively helps in building and managing help desk tickets. The system’s ability to prioritize and assign tickets to technicians makes the workflow much more streamlined. I also appreciate its functionality for scheduling custom visits and calls, which aids in organizing services efficiently. The integration with data RMM and other tools enhances its utility, bringing additional troubleshooting information directly into the ticket management system. This integration ensures all data from various platforms is centralized, so I don’t have to access multiple systems to get a complete overview of all the tickets. The dashboards in Autotask are particularly impressive, with fully customizable features that allow me to adjust them according to our office needs. This customization aids in spotting critical or high-priority tickets immediately, creating alerts that enable technicians to respond to pressing issues as quickly as possible. The multi-language support and email integration capabilities further extend its usefulness, making it easier to manage tickets and communicate with clients. Overall, Autotask provides a highly integrated, flexible solution that enhances productivity and efficiency in ticket management. **What do you dislike about Autotask?** I find that the email ticket creation process in Autotask is quite problematic because it doesn't support HTML. This causes everything to come through as rich text, which complicates the formatting. URLs are rewritten, and tables are not formatted correctly when tickets are sent via email. This lack of HTML support is a major downside as it disrupts the clarity and organization of ticket information. **What problems is Autotask solving and how is that benefiting you?** I use Autotask to streamline ticket management by integrating tickets from various sources, prioritizing them, and scheduling necessary actions, improving team efficiency. ### 34. Great Widgets and Dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** Don D. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Widgets and dashboards, although I would like more flexibility such as comparing two fields such as estimated and actual. **What do you dislike about Autotask?** Not real time. Can't see what techs are working on until they save an entry. No conditionally required fields, such as only required at Complete status. No definable warnings or forced acknowledgements. **What problems is Autotask solving and how is that benefiting you?** Good visibility into analytics. ### 35. Great Dashboards and Integrations, but Workflow Setup Takes Time **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Autotask?** I like the dashboards. They can give me a good overview about whats going on. The integration with other apps is also working really well. This makes autotask a good central place for ticketing. **What do you dislike about Autotask?** Setting up workflows feels really time consuming. I like workflows, only setting them up takes a lot of time. **What problems is Autotask solving and how is that benefiting you?** We use it mainly for ticketing. This gives our company an overview about what's going on and what's need to be done. I like the idea of contracts, only haven't had time to implement this. ### 36. All the Basics You Need with Room to Grow **Rating:** 4.0/5.0 stars **Reviewed by:** Paul M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Autotask?** It has all the basics you need, and the expandibility for any future enhancement **What do you dislike about Autotask?** It's so sexy as a brick, don't choose it for the looks! **What problems is Autotask solving and how is that benefiting you?** Servicedesking, SLA's, Project management, Sales, CRM, Admin, invoicing, CMDB, reporting and many many more ### 37. Clear Contract Overview with Handy Ticket Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Ralf D. | Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** It provides a clear overview of contracts and includes some nice features for ticket automation. **What do you dislike about Autotask?** Sometimes the GUI has a nineties vibe, and the tool doesn’t feel very fast. **What problems is Autotask solving and how is that benefiting you?** I use it for ticket resolution, project management, contract management, and planning. ### 38. One stop platform for all your business needa **Rating:** 4.0/5.0 stars **Reviewed by:** Isabelle M. | Business Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** We’ve been using Autotask for many years, and we really appreciate how it continues to evolve with new features. The Cooper CoPilot AI has been especially valuable, providing tools that help us summarize customer tickets, create clearer timesheets, and write stronger resolutions. These improvements make our time more meaningful and productive. With its constant enhancements, Autotask ensures we stay current and aligned with industry best practices. **What do you dislike about Autotask?** It would be even more beneficial to have more frequent updates on the product roadmap so we can better align with our own planning. Additionally, if Cooper CoPilot AI could analyze all past tickets across customers, it would help us identify recurring issues, regardless of which customer is experiencing them. **What problems is Autotask solving and how is that benefiting you?** Autotask provides a seamless process from start to finish—handling everything from customer requests and quoting, through to project management, invoicing, and documentation. ### 39. Transformed Managed Services Invoicing—From 10 Days to Half a Day **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Autotask?** we've been using Autotask for six years and it has completely transformed our Managed services invoicing. Reducing the time spent on our monthly invoice run from 10 days to half a day. **What do you dislike about Autotask?** Reporting is clunky and the UI experience is way behind the rest our the Autotask experience **What problems is Autotask solving and how is that benefiting you?** Autotask has improved our visibility of information, previous data for tickets, sales and invoicing was in separate solutions with no integration or work flows ### 40. Autotask Boosts Efficiency for MSPs, But Has a Steep Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Phillip P. | Cyber Security Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Autotask?** As our main ticketing system Autotask has been an great help. It makes the entire ticketing experience much easier and clearer. It has great integrations with RMM and documentation so it helps a huge amount for MSPs. The Cooper Copilot AI is also amazing at simplifying and saving time for our techs. Amazing Customer support team, always willing to lend a hand **What do you dislike about Autotask?** Very hard to learn everything that's available, there's either a lot to go through or it's complex. The UI is a bit dated and could use an update **What problems is Autotask solving and how is that benefiting you?** As an MSP, a ticket system is essential. Autotask makes this much simpler and easier. This translates into better efficiency from our techs ### 41. Efficient Ticket Management with Seamless Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Autotask?** I like Autotask's integrations with different products like Datto RMM, as it makes daily management easier and provides transparency through the products. I found the initial setup of Autotask fairly easy and intuitive. **What do you dislike about Autotask?** I think the time registrations and opening of tabs is a bit slow and unintuitive. **What problems is Autotask solving and how is that benefiting you?** Autotask helps with handling tickets, change management, and incidents. Its integrations with products like Datto RMM make daily management easier and provide transparency. ### 42. Powerful Setup That Gets You Up and Running Fast **Rating:** 4.0/5.0 stars **Reviewed by:** Ricky P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** The size of Autotask allows it to scale with my business as I grow, without too many additional charges. **What do you dislike about Autotask?** Too many pop-ups and an outdated interface. Integration updates are too slow; IT glue should be real-time. **What problems is Autotask solving and how is that benefiting you?** Onboarding new staff is efficient. ### 43. Strong Workflows and RMM Integration, with Smart Customer Domain Recognition **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** Workflows, RMM integration, and recognition of customer domains. **What do you dislike about Autotask?** The navigation and functionality of the Admin UI is not intuitive. Most settings and features require a deeper knowledge of the underlying technology. **What problems is Autotask solving and how is that benefiting you?** Tracking and metrics regarding work completed for billing and workload. ### 44. Clear ticket management with AI features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** I like the clarity and the new AI features in Autotask. Additionally, I find the task management very helpful. The initial setup was also easy. **What do you dislike about Autotask?** The clarity with multiple entries and the search. The search sometimes doesn't work or I don't find what I want. **What problems is Autotask solving and how is that benefiting you?** I use Autotask for the easy editing of tickets and to get an overview of open issues with the customer. ### 45. A multi-platform integration that makes my life easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** Integration into the different platforms makes my life easier. **What do you dislike about Autotask?** rights are not granted in a granular way **What problems is Autotask solving and how is that benefiting you?** ticket management and collaboration on the same ticket save us a lot of time in ticket management ### 46. Easy Ticket Creation and Smooth Team Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Tom B. | ICT-medewerker, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Autotask?** The ability to create tickets easily and work as a team on them **What do you dislike about Autotask?** Some features like a easy schedule are lacking **What problems is Autotask solving and how is that benefiting you?** Collaboration is easy ### 47. Overall review **Rating:** 4.0/5.0 stars **Reviewed by:** Steven V. | Managed Services Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** Ticketing, time registration and dashboards **What do you dislike about Autotask?** Report manager is too clunky The UI needs a lot of clicks **What problems is Autotask solving and how is that benefiting you?** Ticketing and alerting. Prioritization and SLA management ### 48. Easy to Use for Everyone **Rating:** 4.0/5.0 stars **Reviewed by:** Tim J. | Driver Services Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Autotask?** Ease of use for all users across our business. **What do you dislike about Autotask?** Dispatch engineers calendar is not the best. **What problems is Autotask solving and how is that benefiting you?** Automation of all areas of the business. ### 49. Smooth Integration with Other Products **Rating:** 3.5/5.0 stars **Reviewed by:** Bart v. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** The integration With the other products! **What do you dislike about Autotask?** Sometimes it feels sluggish, we need to fill in to many fields **What problems is Autotask solving and how is that benefiting you?** Centrilizing our info of ticketing ### 50. Autotask Calendar Keeps My Tasks Organized **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Autotask?** Autotask Calendar help to organize my task **What do you dislike about Autotask?** Autotask Project is not advanced enough in terms of functionality and practicality to be a good service as a project manager **What problems is Autotask solving and how is that benefiting you?** Organize my task and time ## Autotask Discussions - [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) - 2 comments, 1 upvote - [View Autotask pricing details and edition comparison](https://www.g2.com/products/autotask/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+22%3A09%3A26+-0500&secure%5Bsession_id%5D=0d62c45c-787c-4fb1-b58b-15c85399c709&secure%5Btoken%5D=cd4c0327c6bc66a13f39cfaea7f3c44063e070a47318d255c28f34b18ea75f45&format=llm_user) ## Autotask Integrations - 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[Sophos Central](https://www.g2.com/products/sophos-central-2022-06-17/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [TopLeft](https://www.g2.com/products/topleft/reviews) - [Traverse](https://www.g2.com/products/northwoods-consulting-partners-inc-traverse/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) ## Autotask Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management - Resource Allocation & Planning - Progress Tracking - Project Time Tracking - Project Management **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking - Time & Expense Tracking - Activity Tracking - Billable Items Tracking - Document Management - Multiple Projects **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Analytics** - Forecasting - Reporting - KPIs - Real-Time Reporting **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Administration** - Standard Integrations - Workflow - Access Management - Email Management - Workflow Management - Task Management - Portfolio Management - Calendar Management - Timesheet Management - Accounting Integration - Third-Party Integrations **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization - Proposal Generation - Generative AI **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Additional Functionality** - Activity Dashboard - Gantt/Timeline View - Quotes/Estimates - Collaboration Tools - Customizable Fields - CRM - AI Copilot - Customizable Reports - Performance Metrics - Access Controls/Permissions - Billing & Invoicing - Approval Process Control - Reporting & Statistics - Project Templates - Task Scheduling - Real-Time Data - Document Storage - Drag & Drop ## Top Autotask Alternatives - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - 4.0/5.0 (556 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,304 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,227 reviews)